David Sims is contributing editor and CRM/contact center columnist for TMCnet. He is a freelance writer with years of experience covering the CRM industry.
David currently lives on the Mediterranean coast where he covers CRM and searches for the perfect cup of Turkish coffee. He can be reached at firstname.lastname@example.org.
Articles by David Sims on TMCnet:
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[02-02-05] Getting Sirius About Subscriber Management
[02-02-05] Trendy CRM WizKids Profiled in Study