Hosted Contact Center
Channel on TMCnet
Hosted Contact Center in the CloudOur solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.
The Hosted Contact Center portfolio offers rich features at an affordable price
In today’s complex global environment of new technology, product sourcing, and labor markets, Five9 offers call center solutions that are in the forefront of accelerating call center performance.
The Hosted Contact Center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Hosted Contact Center offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy.
Five9's hosted contact center products offer businesses of all sizes solutions for inbound, outbound, and blended environments, including predictive dialing and auto-dialing.
Hosted Contact Center Featured ArticlesFive9 Reveals Latest Release of Its Cloud Contact Center Software
Five9, a provider of hosted contact center solutions and on-demand call center software, recently announced the latest release of its cloud contact center software. The release comes on the heels of Five9's recognition as an AlwaysOn OnDemand Top 100 winner.
Five9 Recognized as AlwaysOn OnDemand Top 100 Winner for Its Cloud Contact Center Software
Provider of cloud contact center software Five9 was recently selected by AlwaysOn as an OnDemand Top 100 winner. Specifically, the company's cloud contact center software was honored for cloud innovation, rapid market growth and increased awareness.
GrubHub to Discuss Contact Center Success Using Five9
In response to rapid technological advancement, companies have been racing to leverage cloud-based call center technology to enhance their customer service operations. Hosted contact centers allow organizations to reduce infrastructure costs while gaining powerful workforce management, call accounting, customer relationship management (CRM), interactive voice response (IVR), automatic call distribution (ACD) and reporting capabilities. Transitioning from a legacy, on-site solution to an advanced, blended cloud solution can transform a contact center into a multi-touch customer engagement center of excellence.
Tips for the Startup Seeking the Competitive Advantage
Individuals launching a startup have much to worry about, including funding their innovations, bringing products to market and meeting market expectations. At the same time, they also need to consider customer experience. After all, if they want the customer to return a happy buyer, they need to know the startup is going to be around tomorrow. This is where the hosted contact center can be of great value.
Avoiding Thunder Storms With Five9
When it comes to the contact center, storms are sometimes unavoidable. Dealing with customers comes with a unique set of challenges that contact center managers need to address, however, the inevitable storm shouldn't be within the contact center solution itself.
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions.
- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications.
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Five9 Cloud-based Call Center Software
Five9 provides the leading call center technology built for the cloud. With Five9 you can respond quickly to changes in business without long drawn-out IT projects. Learn more about our solution in our brief pre-recorded demos.
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Five9 Administrator for Customer Service & Support
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