Welcome to the Hosted Contact Center Channel,
Sponsored by Five9.

Hosted contact center software is rapidly gaining acceptance with contact centers of all sizes as an alternative to premise-based technology from traditional call center vendors. The hosted contact center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment that they maintain in-house to solutions provided over the internet as Software-as-a-Service. Many world-class call centers are enjoying the benefits of lower infrastructure maintenance costs and more flexible agent staffing that can only be achieved with hosted contact center software. This TMCnet channel is designed for call center professionals to learn more about the unique benefits of hosted contact center solutions and how they are changing the industry.