|
New Coverage :
Asterisk |
Call Center Outsourcing |
Call Recording |
SIP Trunking |
Hosted Exchange |
PBX
|
|
|
Hosted Contact CenterChannel on TMCnet 
Hosted Contact Center in the CloudOur solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.The Hosted Contact Center portfolio offers rich features at an affordable priceIn today’s complex global environment of new technology, product sourcing, and labor markets, Five9 offers call center solutions that are in the forefront of accelerating call center performance.
The Hosted Contact Center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Hosted Contact Center offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy. Five9's hosted contact center products offer businesses of all sizes solutions for inbound, outbound, and blended environments, including predictive dialing and auto-dialing. Hosted Contact Center Featured ArticlesSilos: Great for Cattle, Bad for CustomersA recent article posted by Enterprise Apps Today deals with a topic many companies are wrestling with these days, specifically how consumers want a consistent user experience across all channels from companies, and how that's a real challenge for companies. 2.8.2012 Zwarenstein Named CFO of Five9 Five9, a company that provides cloud-based call center software, has appointed Barry Zwarenstein as its Chief Financial Officer. Zwarenstein previously served as CFO for multiple companies including, most recently, Smart Modular Technologies. 1.31.2012 Five9 Answers Common Questions About Hosted Contact Center Technology Five9, a popular vendor of hosted call center tools and products, recently presented a good overview of the company's technology using a Q&A format to reflect some of the most common questions companies have when considering a switch to such technology: 1.13.2012 Five9 Expands to New Office Expansion is a good thing, and when your business needs to grow, it's generally proof that you're doing something right. Incorporating tools that allow your company to develop with ease is a great way to stay ahead of the curve. Take for the example the contact center industry where the ability to add work stations at a low cost is crucial to the expansion of an operation. By using a hosted solution contact centers can setup agents through a connected computer, giving them access to the tools they need while eliminating hardware upgrades in most cases. 1.5.2012 Growth in Call Center on Demand Forces Five9 to Expand The call center on demand space is experiencing a rise in demand - literally. According to a Mercury News report, call center on demand provider, Five9, is set to nearly double its size in the East Bay and will move hundreds of workers to San Ramon's Bishop Ranch business park. 12.28.2011 
Inbound Call CenterConnects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Outbound Call CenterIncreases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Blended Call CenterImproves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
IVR with Speech RecognitionProvides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Auto DialerIncreases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Workforce ManagementLowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.results for:
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions. - Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications. Five9 Cloud-based Call Center SoftwareFive9 provides the leading call center technology built for the cloud. With Five9 you can respond quickly to changes in business without long drawn-out IT projects. Learn more about our solution in our brief pre-recorded demos. Five9 Blended Agent Five9 Administrator for Sales Five9 Administrator for Customer Service & Support Case Studies
View All »
White PapersView All »
BriefsView All »
Daily News Alerts |
TMCnet LOGIN
Webinars