Call Center On Demand

Channel on TMCnet

Call Center On Demand in the cloud

Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

The Call Center On Demand portfolio offers rich features at an affordable price

In today’s complex global environment of new technology, product sourcing, and labor markets, Five9 offers call center solutions that are in the forefront of accelerating call center performance.

The Call Center On Demand market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Call Center On Demand offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy.

Five9's call center software products offer businesses of all sizes solutions for inbound, outbound, and blended environments, including predictive dialing and auto-dialing.

Call Center On Demand Featured Articles

Food Delivery in the Cloud: GrubHub Transforms its Contact Center with Five9
When Todd Provino was approached by GrubHub co-founders Mike Evans and Matt Maloney to reform the company's aging call center platform, he knew he was in for a serious challenge. Tasked with "building a world class service organization," the now vice president of customer service looked to Five9's hosted contact center solutions to keep the popular food-ordering platform growing strong.

6.18.2013

Five9 Reveals Latest Release of Its Cloud Contact Center Software
Five9, a provider of hosted contact center solutions and on-demand call center software, recently announced the latest release of its cloud contact center software. The release comes on the heels of Five9's recognition as an AlwaysOn OnDemand Top 100 winner.

6.14.2013

Five9 Recognized as AlwaysOn OnDemand Top 100 Winner for Its Cloud Contact Center Software
Provider of cloud contact center software Five9 was recently selected by AlwaysOn as an OnDemand Top 100 winner. Specifically, the company's cloud contact center software was honored for cloud innovation, rapid market growth and increased awareness.

6.12.2013

Workforce Management is the Best Option for Understaffed Municipal Call Centers
While consumer-based contact centers have little choice to be efficient - the competition is only a click away, and customers are increasingly demanding when it comes to quality of service - municipal call centers have no such mandates. This doesn't mean they should be off the hook, however. Citizens' perception of government sours with every bad call, and a properly run call center is an efficient one that saves money and manpower - something that would definitely assist cash-strapped municipal call centers.

6.10.2013

GrubHub to Discuss Contact Center Success Using Five9
In response to rapid technological advancement, companies have been racing to leverage cloud-based call center technology to enhance their customer service operations. Hosted contact centers allow organizations to reduce infrastructure costs while gaining powerful workforce management, call accounting, customer relationship management (CRM), interactive voice response (IVR), automatic call distribution (ACD) and reporting capabilities. Transitioning from a legacy, on-site solution to an advanced, blended cloud solution can transform a contact center into a multi-touch customer engagement center of excellence.

6.7.2013

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Inbound Call Center

Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.

Outbound Call Center

Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.

Blended Call Center

Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.

IVR with Speech Recognition

Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.

Auto Dialer

Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.

Workforce Management

Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.

Five9 call center software applied to your operations delivers high-impact
results for:

- Transformation of existing businesses into full service call centers with new revenue streams.

- First-time automation of customer service and technical support functions.

- Business continuity options in a time of disaster or high risk.

- Extended call center infrastructure across boundaries — at home, onshore, and offshore.

- Customer intelligence through integration with customer relationship management (CRM) applications.

Five9 Cloud-based Call Center Software

Five9 provides the leading call center technology built for the cloud. With Five9 you can respond quickly to changes in business without long drawn-out IT projects. Learn more about our solution in our brief pre-recorded demos.

Five9 Blended Agent

Five9 Administrator for Sales

Five9 Administrator for Customer Service & Support

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Virtual Call Center Features