Call Center On Demand

Channel on TMCnet

Call Center On Demand in the cloud

Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

The Call Center On Demand portfolio offers rich features at an affordable price

In today’s complex global environment of new technology, product sourcing, and labor markets, Five9 offers call center solutions that are in the forefront of accelerating call center performance.

The Call Center On Demand market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Call Center On Demand offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy.

Five9's call center software products offer businesses of all sizes solutions for inbound, outbound, and blended environments, including predictive dialing and auto-dialing.

Call Center On Demand Featured Articles

Need Cloud Contact Center Guidance? Look to Five9's New Blog
Are you interested in the call center on demand concept but don't know what's involved in making the transition to the cloud? Are you seeking guidance for your hosted contact center but don't want to sift through sales-based materials? Considering call center software, but don't know how to compare one patform to the other? Foretunately, Five9 just launched a new blog, and you're likely to find the answers you need by clicking through.

5.15.2013

American Support and Five9 to Discuss Benefits of a Cloud Contact Center
More and more contact centers are making the switch from legacy call center software and equipment to hosted solutions that are provided and maintained over the cloud. Call center Software-as-a-Service offerings reduce infrastructure maintenance costs, allow for flexible agent staffing and are quick to deploy.

5.13.2013

General Dynamics Subsidiary Bags $30 Million Call Centers Contract Creating Nine Thousand Jobs in 14 States
The new Federal Health Care Law has been the target of opposition's criticism since its inception. According to a CBO 2010 estimate, the law, which makes it mandatory for companies of over 50 workers to offer health benefits to every full-time employee or pay a penalty of $2,000 per worker, would reduce available jobs in the country by half a percent. The fear of high penalties might cause some companies to hire more low-wage and part-timer workers instead of full-time employees, the budget office explained.

5.7.2013

Twitter and the Call Center
In today's era of social media and mobile connectivity, the call center is no longer restricted to the realm of the telephone. With so many new communication channels, call center operators are empowered to take proactive steps to meet their customers' needs. In fact, call centers would be ill-advised to ignore these opportunities, as a single negative experience can go viral in nanoseconds.

5.6.2013

Power Dialer: Five9 Gives Muscle to DirectBuy San Diego's Outbound Calling
DirectBuy was founded in 1971 to offer consumers a different, less expensive way to buy home products and services. Based in Merrillville, Ind., the company has 160 showrooms across the U.S. and Canada. Members pay a fee to join, which allows them to buy merchandise directly from 700 manufacturers and suppliers while avoiding the price markups typically charged by retailers. Products include home furnishings, home improvement items, outdoor furnishings, flooring, and other accessories.

4.29.2013

View All Articles »

Inbound Call Center

Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.

Outbound Call Center

Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.

Blended Call Center

Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.

IVR with Speech Recognition

Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.

Auto Dialer

Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.

Workforce Management

Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.

Five9 call center software applied to your operations delivers high-impact
results for:

- Transformation of existing businesses into full service call centers with new revenue streams.

- First-time automation of customer service and technical support functions.

- Business continuity options in a time of disaster or high risk.

- Extended call center infrastructure across boundaries — at home, onshore, and offshore.

- Customer intelligence through integration with customer relationship management (CRM) applications.

Five9 Cloud-based Call Center Software

Five9 provides the leading call center technology built for the cloud. With Five9 you can respond quickly to changes in business without long drawn-out IT projects. Learn more about our solution in our brief pre-recorded demos.

Five9 Blended Agent

Five9 Administrator for Sales

Five9 Administrator for Customer Service & Support

View Our Solutions »

Virtual Call Center Features