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Call Center On DemandChannel on TMCnet
Call Center On Demand in the cloudOur solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.The Call Center On Demand portfolio offers rich features at an affordable priceIn today’s complex global environment of new technology, product sourcing, and labor markets, Five9 offers call center solutions that are in the forefront of accelerating call center performance.
The Call Center On Demand market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Call Center On Demand offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy. Five9's call center software products offer businesses of all sizes solutions for inbound, outbound, and blended environments, including predictive dialing and auto-dialing. Call Center On Demand Featured ArticlesCloud-Based Contact Center Solutions Save Organizations Money From Any AngleCall centers today are under a great deal of pressure: for starters, consumers are demanding ever-higher levels of service via any channel they choose to contact companies. In today's commoditized marketplace, high-level customer service is often the only thing that differentiates companies from one another. On the flip side, companies are also pressured to keep costs down, particularly capital expenditures and labor costs. Call centers, of course, are labor-heavy operations, often with high-turnover, which means that recruiting, hiring and training are often the greatest expense. So how do you run an operation to keep up excellence while keeping down costs? 5.23.2012 Five9 Appoints Dave DeWalt to Board of Directors Five9 is a provider of cloud-based contact center software for sales, marketing and support. It gives enterprises of all sizes access to contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.Already coming off of record revenue growth in 2011, Five9 increased its Q1 2012 revenue by 65 percent year-over-year. 5.15.2012 VoC Can Drive Profitability for Organizations A world leader in Actionable Intelligence solutions and value-added services, Verint Systems Inc. announced that the company will be represented by Verint thought leaders in several upcoming global conferences this month. Voice of the Customer and Enterprise Workforce Optimization will serve as key themes for all the presentations, Verint informed in a press release. 5.11.2012 UK Call Center Firm Poised to Create Hundreds of Jobs The head of a company that took over a call center in Preston claimed that he hopes to create several hundred new jobs. 5.11.2012 Five9 CEO Burkland Named Semifinalist in Ernst & Young Entrepreneur of the Year 2012 Program Ernst & Young LLP has announced that Mike Burkland, CEO at Five9, a source of cloud-based contact center software, has been named as a semifinalist in the Ernst & Young Entrepreneur Of The Year 2012 program in the Northern California region. The award recognizes the entrepreneur's excellence and extraordinary success in innovation, financial performance and personal commitment to their businesses and communities. 5.3.2012 
Inbound Call CenterConnects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Outbound Call CenterIncreases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Blended Call CenterImproves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
IVR with Speech RecognitionProvides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Auto DialerIncreases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Workforce ManagementLowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.results for:
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions. - Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications. Five9 Cloud-based Call Center SoftwareFive9 provides the leading call center technology built for the cloud. With Five9 you can respond quickly to changes in business without long drawn-out IT projects. Learn more about our solution in our brief pre-recorded demos. Five9 Blended Agent Five9 Administrator for Sales Five9 Administrator for Customer Service & Support Case Studies
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