|
New Coverage :
Asterisk |
Call Center Outsourcing |
Call Recording |
SIP Trunking |
Hosted Exchange |
PBX
|
|
|
Call Center On DemandChannel on TMCnet
Call Center On Demand in the cloudOur solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.The Call Center On Demand portfolio offers rich features at an affordable priceIn today’s complex global environment of new technology, product sourcing, and labor markets, Five9 offers call center solutions that are in the forefront of accelerating call center performance.
The Call Center On Demand market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Call Center On Demand offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy. Five9's call center software products offer businesses of all sizes solutions for inbound, outbound, and blended environments, including predictive dialing and auto-dialing. Call Center On Demand Featured ArticlesThe Hosted Contact Center: Keep Your Productive and SuccessfulFive9 offers a robust hosted contact center that is well-positioned for enabling agents to stay productive and successful. It utilizes a single platform that gives agents the ability to receive and place calls. Five9 empowers agents to take both outbound and inbound calls and because it's offered in the cloud, agents can be anywhere. This gives the call center complete flexibility. 2.8.2012 C3 Opened Thousands of Call Center Jobs in US Last Year C3/CustomerContactChannels has announced that the company added 2,000 new jobs to the US economy last year. 1.31.2012 Zwarenstein Named CFO of Five9 Five9, a company that provides cloud-based call center software, has appointed Barry Zwarenstein as its Chief Financial Officer. Zwarenstein previously served as CFO for multiple companies including, most recently, Smart Modular Technologies. 1.31.2012 Lower TCO Helping to Drive Adoption of Call Center on Demand Model The pervasiveness of the Internet has introduced new dynamics into the way in which companies conduct business. Interactions that once demanded worldwide travel can now be conducted through Web conferencing, multi-million dollar companies can operate and support hundreds of employees with no physical location, and call centers can deliver full interactive experiences on a shoestring budget. 1.19.2012 Let's Talk CRM and Call Center On Demand Five9 officials recently touted their call center on demand products' integration with some of the most popular CRM products available today, such as Salesforce.com, RightNow and NetSuite. 1.12.2012 
Inbound Call CenterConnects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Outbound Call CenterIncreases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Blended Call CenterImproves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
IVR with Speech RecognitionProvides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Auto DialerIncreases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Workforce ManagementLowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.results for:
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions. - Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications. Five9 Cloud-based Call Center SoftwareFive9 provides the leading call center technology built for the cloud. With Five9 you can respond quickly to changes in business without long drawn-out IT projects. Learn more about our solution in our brief pre-recorded demos. Five9 Blended Agent Five9 Administrator for Sales Five9 Administrator for Customer Service & Support Case Studies
View All »
White PapersView All »
BriefsView All »
Daily News Alerts |
TMCnet LOGIN
Webinars
