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Workforce Management
One of the biggest issues of call center workforce management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily workforce management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.
Monet Workforce Management Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.
Monet Workforce Management Live was especially designed for small and medium sized call centers to meet their specific workforce management needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without large upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Workforce Management Feature Articles
ETAdirect Smart Collaboration: New Social Work Force Management Solution
5/23/2012 - TOA Technologies has released, ETAdirect Smart Collaboration, which is a mobile workforce management solution with integrations of next-generation technology to allow for the solution to connect to even more people.
Workforce Management Provider to Hold its AGM Next Month
5/21/2012 - The 2012 Annual General Meeting of ClickSoftware Technologies shareholders will be held on June 28 in Israel. All shareholders of record at the close of business on May 21 will receive notice of, and can vote at, the AGM and any adjournment thereof.
Workforce Management Provider Extends Distribution Network in the GCC
5/21/2012 - Kronos is extending its distribution network in the Gulf Cooperation Council (GCC) with a special emphasis on the Arab states of Oman and Qatar. The company has signed reseller agreement with healthcare sector solutions and services provider OCSHI to this end.
Workforce Management Drives Performance Management Success
5/21/2012 - What do people, processes and systems all have in common? A lot if they're housed together within the call center. Each of these things needs to work together in fine alignment if the call center hopes to meet its goals and objectives. This alignment often relies on workforce management.
Workforce Management Provider's ETAdirect Now Certified for SAP applications
5/17/2012 - TOA Technologies, a provider of cloud-based mobile workforce management applications for large and medium-sized enterprises, revealed that its ETAdirect 4.2 is now certified for integration with SAP applications.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Workforce Management Industry News
5/25/2012 1:44:56 AM
Loyola Marymount University Utilizes EmpCenter Solution
5/25/2012 1:14:01 AM
TOA Launches ETAdirect Smart Collaboration Suite
5/24/2012 11:21:23 AM
The CedarCrestone 2012-2013 HR Systems Survey: HR Technologies, Service Delivery Choices, and Metrics, 15th Annual Edition Open for Participation
5/23/2012 8:24:27 AM
IFS continues to invest in Mobility & Field Service Management with the acquisition of Metrix LLC
5/23/2012 8:07:39 AM
SumTotal Systems Named a Leader in Workforce Management Software
5/22/2012 6:12:17 PM
Clicksoftware Technologies Has Returned 16.1% Since SmarTrend Recommendation (CKSW)
5/22/2012 10:42:46 AM
The social revolution comes to mobile workforce management technology with TOA Technologies' ETAdirect Smart Collaboration suite
5/22/2012 10:12:17 AM
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