One of the biggest issues of call center workforce management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily workforce management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.
Monet Workforce Management Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.
Monet Workforce Management Live was especially designed for small and medium sized call centers to meet their specific workforce management needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without large upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Workforce Management Feature Articles
6/18/2013 - A leak on a water line, if you're a water company, is like watching money flow out of an open spigot. In technical terms, this lost water is called "non-revenue water" (NRW).
6/17/2013 - Workforce management (WFM) is vital for contact centers as it provides them with the software and services that they need to capture and analyze customer interaction across all channels in order to make help them make strategic decisions to increase overall efficiency and effectiveness.
6/11/2013 - Great Lakes Data Systems (GLDS) provides customer management, billing and workforce management solutions to telecom service providers. The latest broadband service provider customers to join GLDS clientele are Click! Network and BCI Broadband.
6/10/2013 - "Workforce Optimization (WFO) software is not just one solution to call center service challenges - it is a full suite of automated services that can help a call center achieve its business goals and compliance requirements." This is how Monet Software describes WFO to its customers, and with new tools like speech analytics, call recording, eLearning, and coaching and workforce management (WFM) businesses around the globe, they'll help you discover the best way to deliver exactly what the customer wants.
6/7/2013 - Speetra Inc. has introduced pulseM, stated to be the first voice-centric QR code application on the market. This appears to be a new and more effective way to gather customer or employee feedback as it allows complaints or compliments to be aired immediately.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Workforce Management Industry News
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