Monet Software developed the Monet workforce management (WFM) software suite
as a powerful and affordable workforce management solution for contact centers from 25 to 1,000 agents. Integrating quickly with any ACD or PBX, Monet provides accurate forecasting of call volume throughout the day, easy scheduling by agent skills/experience, management of seasonal volume changes, customization of shifts, and real time adherence. Created to offer a flexible solution with enterprise-grade features and performance, the Monet workforce management software has been designed for the needs of the small to medium-sized
contact center. |