Workforce Management Software

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Monet Software

Monet Software developed the Monet workforce management (WFM) software suite
as a powerful and affordable workforce management solution for contact centers from 25 to 1,000 agents. Integrating quickly with any ACD or PBX, Monet provides accurate forecasting of call volume throughout the day, easy scheduling by agent skills/experience, management of seasonal volume changes, customization of shifts, and real time adherence. Created to offer a flexible solution with enterprise-grade features and performance, the Monet workforce management software has been designed for the needs of the small to medium-sized
contact center.

Workforce Management Software Updates

Left Bank Solutions Receives Call Center "Product of the Year" Award
 Monet WFM OnDemand honored for outstanding innovation

Friday, February 10, 2006 – Monet Software announced today that Customer Inter@ction Solutions magazine has named Monet WFM OnDemand as a recipient of...» Read More

Left Bank Solutions Tailors Monet WFM OnDemand to Enterprise-Class Call Centers
The latest version of Monet Workforce Management System incorporates features ideal for mid-sized and large multi-site contact centers...

Friday, January 27, 2006 – Left Bank Solutions announces the release of Monet Workforce Management System OnDemand version 4.5 with new features tailored... » Read More

Monet Software - The Art of the deal.
Workforce Management Finding Dissatisfaction According to Study
During the study, participants answered questions that addresses numerous topics, including Performance Metrics, WFM resources utilized, investments, processes, tools and satisfaction with each of these areas.
May 08, 2008
Research Shows Workforce Management Gaining Ground
Workforce management software is considered by some to be one of the key software applications in the contact center that can help promote efficiency and productivity. The challenge in the market has proven to be complete acceptance throughout the contact center.
February 19, 2008
2008: The Year of Workforce Optimization
As anybody who manages a contact center knows, the seemingly impossible task that needs to be accomplished every day is, "Make More With Less." While budgets and headcounts get cut, expectations of better sales, better service, greater customer retention and satisfaction rise.
February 07, 2008
Workforce Management Not Reaching its Potential in the Contact Center
Workforce management is one of the best tools that the contact center can use to properly manage its volume, employees and production. The challenge for those organizations that develop and market workforce management solutions, this software is also often the most underused application in the contact center.
February 04, 2008
Workforce Management Solutions Provider Left Bank Solutions Inc. Changes its Name to Monet Software Inc.
To better reflect the product brands it offers, Left Bank Solutions Inc. has changed its name to Monet Software Inc. In addition the company has adopted a new corporate identity, including a new logo and a new website that can be found at www.monetsoftware.com.
January 10, 2008
   White Papers:

»
Workforce Management for the Small Call Center

» Workforce Management Software Brings Rapid ROI

   Case Study:

»
Find out how a leading call center improved their bottom line with Left Bank Solutions

   Solutions:


Download any of the Monet brochures for more information on:
» Monet WFM
» Monet OnDemand
» Monet WFM 4.5 Solution Brief
» Corporate Brochure

Monet Software

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