Contact Center Software

Cloud-based contact center software is rapidly gaining favor among enterprises and SMBs, as organizations continue to discover the many advantages it holds over an on-premises call center. Organizations around the world are discovering the advantages of using Contactual's contact center software for their virtual call center operations.

Contactual makes it easy to transform your call center into a contact center that allows you to interact with your customers through other popular mediums. Previously companies looking to add email and web chat capabilities to their call center were forced to seek out an additional vendor or deploy additional software and hardware. Contactual's OnDemand Contact Center is built around a universal queue with skill-based routing of voice, voice mail, email and chat interactions. Agents can be assigned multiple interaction skills with several proficiency levels for each skill.

Contactual's web-based call center software is fast, simple and affordable to deploy. That means organizations avoid having to make a large upfront capital investment in new equipment and network architecture. In addition because our call center software is delivered on a subscription basis, organizations don't need to pay for expensive software licenses, they simply "lease" the software on a pay-as-you-go basis.

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in Customer Service, Technical Support, Telesales, and Internal Help Desk roles use Contactual.  The OnDemand Contact Center seamlessly supports your agents regardless of their location - in-house, remote, onshore, offshore, or home-based.

See how easy it is to deploy our contact center software

• Step 1 - Contactual quickly provisions a tenant for your call center. Unlike other call center software providers, there are no thin clients or Java-based applications to install.
• Step 2 - Have your managers attend Contactual's JumpStart program, which consists of four one-and-a-half hour hands-on sessions. Through these online sessions, your managers will learn how to upload IVR messages, add new agents, establish queues, define call flows and more.
• Step 3 - Transition your 800 numbers and your inbound call center agents are ready to receive calls! All they need is a phone, a web browser and an Internet connection.