Contact Center Software

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Contact Center Software

Looking for a Contact Center Software solution? You've come to the right place! Here on the Contact Center Software channel, Contactual introduces its OnDemand Contact Center solution. This contact center software solution ties together all customer communication channels (phone, e-mail, Web chat, voicemail) and provides a variety of metrics and productivity tools. Explore the Contact Center Software channel to learn more about how contact center software cost-effectively streamlines customer interactions, reduces frustration and boosts loyalty, resulting in long-term profitable customer relationships.

 

Benefits of hosted contact center software:

 

Achieve rapid time to value by deploying your contact center agents with only a browser, an internet connection and a phone.


Reduce costs eliminating the need for proprietary contact center software and hardware installed locally at your site.


Improve contact center productivity by routing each interaction to the right agent, right away.

 

Contact Center Software Featured News
  • Free Webinar: Contact Center Customer Satisfaction
    The number one rule when working in customer service is to keep the client happy. If agents in contact centers are able to do this, then customers are sure to keep calling and coming back based on the service they received.
    7/2/2009
  • Contactual and CallTower Partner to Provide Hosted Communications
    Contactual, a leader in on-demand contact center software empowering small businesses and enterprise departments to end customer frustration in conjunction with CallTower, a provider of managed enterprise-class unified communications solutions, have announced a partnership to cross sell technology. This partnership will allow both companies to obtain a fully integrated unified communications solution that spans the whole enterprise.
    6/24/2009
  • AAA Life Listening to Customer Opinions to Keep Them Happy
    Companies today are realizing that the key to staying afloat in a sinking economy and a highly competitive market is by focusing on the customer and their needs. Customers are key to success because they're perception of the company determines whether or not they will continue to do businesses with them and can also help bring on new customers.
    6/15/2009
  • Call Center Outsourcing Continuing to Prosper
    According to Frost & Sullivan and analysis in the firm's EMEA Contact Outsourcing Markets, the market earned revenues of $15.2 billion and anticipates that this will reach $19.9 billion in 2014.
    6/9/2009