Contact Center Software

Cloud-based contact center software is rapidly gaining favor among enterprises and SMBs, as organizations continue to discover the many advantages it holds over an on-premises call center. Organizations around the world are discovering the advantages of using 8x8's contact center software for their Virtual Call Center operations.

8x8 makes it easy to transform your call center into a Virtual Contact Center that allows you to interact with your customers through other popular mediums. Previously companies looking to add email and web chat capabilities to their call center were forced to seek out an additional vendor or deploy additional software and hardware. 8x8's hosted contact center is built around a universal queue with skill-based routing of voice, voice mail, email and chat interactions. Agents can be assigned multiple interaction skills with several proficiency levels for each skill.

8x8's virtual call center software is fast, simple and affordable to deploy. That means organizations avoid having to make a large upfront capital investment in new equipment and network architecture. In addition because our Virtual Call Contact Software is delivered on a subscription basis, organizations don't need to pay for expensive software licenses, they simply "lease" the software on a pay-as-you-go basis.

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in Customer Service, Technical Support, Telesales, and Internal Help Desk roles use 8x8. The Virtual Contact Center seamlessly supports your agents regardless of their location - in-house, remote, onshore, offshore, or home-based.

See how easy it is to deploy our contact center software

Step 1 - 8x8 quickly provisions a tenant for your call center. Unlike other call center software providers, there are no thin clients or Java-based applications to install.
Step 2 - Have your managers attend 8x8's Jumpstart program, which consists of four one-and-a-half hour hands-on sessions. Through these online sessions, your managers will learn how to upload IVR messages, add new agents, establish queues, and define call flows and more.
Step 3 - Transition your 800 numbers and your inbound call center agents are ready to receive calls! All they need is a phone, a web browser and an Internet connection.

Contact Center Software Featured Articles

8x8 Patent Helps 911 Services Find Callers Faster
8x8 was awarded with a new patent in April, and like most patents, it's filled with complex terminology that can be confusing for those unfamiliar with the jargon. As such, it might be helpful to take a look at 8x8's 87th patent to understand what it can do.

6/18/2013

8x8 Demonstrates Industry's Only Cloud-Based Call Center and Hosted PBX Solutions
8x8, Inc. delivers innovative cloud communication services including hosted PBX telephony, unified communications, call center software and video conferencing solutions for more than 30,000 small and medium-sized businesses. The company has received awards and is recognized as a leader in the services it provides by Gartner, Frost & Sullivan and Synergy Research Group. The demonstration at the 14th Annual Call Center Week lets organizations to see the company's Virtual Contact Center and Hosted PBX solution.

6/17/2013

8x8 Showcases Virtual Call Center and Hosted PBX at Call Center Week Expo
8x8, a provider of cloud-based call centers, hosted PBX and unified communications solutions, is showcasing its products at the 14th Annual Call Center Week Expo.

6/13/2013

OpenSpan Enters into New Reseller Agreement with South Africa based Ninzi-Connect Software
OpenSpan, Inc., a provider of worker optimization, activity management and automation solutions, has entered into a new reseller agreement with Ninzi-Connect Software of Johannesburg, South Africa.

6/12/2013

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