Call Center Scheduling Solutions
Call Center scheduling is critical for meeting your service levels while controlling agent costs. 60% to 80% off ongoing call center expenses are related to staffing. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success and profitability. Despite this fact, many contact centers still use spreadsheets and other manual tools to manage their agent schedules. These sub-optimal schedules often result in overstaffing, lower agent productivity and higher shrinkage. The resulting costs can add up to $30,000 to $50,000 per year for call centers with as few as 25 agents. Monet Software helps you solve this challenge by automating key tasks that have an immediate impact on your bottom line through more accurate call volume forecasting, staffing calculations and scheduling and daily performance tracking.
Monet WFM Live is an affordable and easy to use call forecasting and employee scheduling solution including ACD integration, real-time adherence and intra-day management. Call centers start improving services levels and reducing center costs within days – all without the upfront expenses and IT requirements of traditional software. Monet WFM Live was especially designed for small and medium sized call centers scheduling to meet their specific needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Call Center Scheduling Feature Articles
5/17/2013 - To help alleviate the financial burdens of the healthcare industry, Appointment-Plus, a company specializing in workforce scheduling software, explain how scheduling software helps improve efficiency in a medical office.
5/17/2013 - Scheduling and staffing is one of the most expensive resources in the entire call center budget (60 - 80 percent), which means that even a 1 percent increase in productivity will significantly impact the bottom line. With more professionals entering the market of professional photography and related services, competition is on rise. As part of their efforts to manage work schedule and increase productivity, many of them turn to advanced software technologies like scheduling software.
5/16/2013 - Cody's Appliance Repair has announced the integration of new scheduling software that allows customers to book service calls for a variety of repair scenarios including standard repairs, warranty repairs, contract service repairs, and other third-party service needs.
5/13/2013 - Since most call center expenses are related to staffing, it is vital that organizations begin to pay more attention when choosing a workforce management (WFM) solution. Forecasting and scheduling not only help improve accuracy of intra-day trends, but they help monitor agent adherence and other metrics in real-time in order to help centers take immediate action.
5/10/2013 - Online staff scheduling software helps organizations automate one of the most important processes of workforce management - managing shifts and holidays. By doing so, organizations can meet their service levels while controlling agent costs.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Call Center Scheduling Industry News
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