Call Center scheduling is the management and planning of agent work schedules so that assignments are effective and efficient for both the agent and the call center. Call center scheduling avoids under or over staffing and ensures agents are working when they are needed, while also utilizing their skills best. With call center scheduling in place, call centers are able to better forecast and plan their work time.
Monet Software provides contact center companies with a winning combination of effective processes including call center scheduling that helps increase service levels, reduces center costs and fosters growth.
Monet Software Monet workforce management (WFM) software suite as a powerful and affordable solution for contact centers from 25 to 10,000 agents.
Integrating quickly with any ACD or PBX, Monet provides accurate forecasting of call volume throughout the day, easy call center scheduling by agent skills/experience, management of seasonal volume changes, customization of shifts, and real time adherence for a solution to even the most complex call center scheduling constraints.
Proper call center scheduling brings repeat customers, increases profitability and growth.
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