All in all, call centers can be incredibly hard to get a hold of, which is ironic for organizations that are supposed to be all about serving customer…
At some point throughout a call center's lifespan, it will undoubtedly go through a period of time where it's short-staffed. This may be due to a numb…
One area where the remote workforce has completely taken off and shown success is in call centers. A good number of call centers employ remote workers…
When looking to improve productivity among contact center agents, managers should look for ways that they can optimize schedules for best results.
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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