Summer can be a difficult time when it comes to motivating your workforce. Once it hits May or June and the sun starts shining, everyone seems to lose…
Artificial intelligence is making its mark on various kinds of workflows, enabling more automation and even improving its capabilities over time as it…
It's important for managers to schedule a healthy mix of veteran and new agents in the same time slots. Newer agents will be able to look to veteran a…
Contact centers are reliant on agents being there. So how do you manage absenteeism?
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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