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Call Center Scheduling Solutions
Call Center scheduling is critical for meeting your service levels while controlling agent costs. 60% to 80% off ongoing call center expenses are related to staffing. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success and profitability. Despite this fact, many contact centers still use spreadsheets and other manual tools to manage their agent schedules. These sub-optimal schedules often result in overstaffing, lower agent productivity and higher shrinkage. The resulting costs can add up to $30,000 to $50,000 per year for call centers with as few as 25 agents. Monet Software helps you solve this challenge by automating key tasks that have an immediate impact on your bottom line through more accurate call volume forecasting, staffing calculations and scheduling and daily performance tracking.
Monet WFM Live is an affordable and easy to use call forecasting and employee scheduling solution including ACD integration, real-time adherence and intra-day management. Call centers start improving services levels and reducing center costs within days – all without the upfront expenses and IT requirements of traditional software. Monet WFM Live was especially designed for small and medium sized call centers scheduling to meet their specific needs:
Monet WFM Live is an affordable and easy to use call forecasting and employee scheduling solution including ACD integration, real-time adherence and intra-day management. Call centers start improving services levels and reducing center costs within days – all without the upfront expenses and IT requirements of traditional software. Monet WFM Live was especially designed for small and medium sized call centers scheduling to meet their specific needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Call Center Scheduling Feature Articles
Tips for Improving Call Center Scheduling
2/9/2012 - While it's common to group all call centers into one category, the reality is that every call center is actually unique. With that unique environment comes the demand for a unique approach to call center scheduling. How do you determine the best approach for your center? Monet Software has a few tips for you to consider.
2/9/2012 - While it's common to group all call centers into one category, the reality is that every call center is actually unique. With that unique environment comes the demand for a unique approach to call center scheduling. How do you determine the best approach for your center? Monet Software has a few tips for you to consider.
Find More Time with Call Center Scheduling
2/3/2012 - Any mention of the call center and we're quick to think of a row of cubicles, complete with headset-wearing individuals repeating the same speech on each call. While such a scenario may be found in one environment, it isn't always the norm. In fact, today's larger call centers are moving towards more diverse and flexible environments, providing deep integration between multiple communication channels and call center scheduling.
2/3/2012 - Any mention of the call center and we're quick to think of a row of cubicles, complete with headset-wearing individuals repeating the same speech on each call. While such a scenario may be found in one environment, it isn't always the norm. In fact, today's larger call centers are moving towards more diverse and flexible environments, providing deep integration between multiple communication channels and call center scheduling.
Call Center Scheduling Tools Prove Effective in Shrinkage Reductions
1/18/2012 - Agents working in the call center have an important role to fill - satisfying managers in terms of performance and creating the high quality customer experience. At times, the two goals are at odds, especially when performance metrics require speedy calls and the customer experience is degraded when speed trumps resolution. While call center scheduling aims to minimize this impact, it may require the call center to take it one step further.
1/18/2012 - Agents working in the call center have an important role to fill - satisfying managers in terms of performance and creating the high quality customer experience. At times, the two goals are at odds, especially when performance metrics require speedy calls and the customer experience is degraded when speed trumps resolution. While call center scheduling aims to minimize this impact, it may require the call center to take it one step further.
Mastering Call Center Scheduling For Optimum Operations
1/13/2012 - If you run or manage a call center, you'll know that there are no shortage of challenges, and these challenges would appear to keep multiplying with each year that passes and each new trend comes along. Yet, at the heart of the call center is one overriding rule: provide the best possible customer service to your customers, while spending the least amount of money.
1/13/2012 - If you run or manage a call center, you'll know that there are no shortage of challenges, and these challenges would appear to keep multiplying with each year that passes and each new trend comes along. Yet, at the heart of the call center is one overriding rule: provide the best possible customer service to your customers, while spending the least amount of money.
Call Center Scheduling New Year's Resolutions
1/10/2012 - For most, the beginning of a New Year is the perfect time to reflect on the accomplishments of the last 12 months and set goals that will define the next 12. This is as true for a call centers as it is for an individual, and as your agents start to filter back in from the holidays it's important to take a look at where you've been and where you want to go. Here are three New Year's resolutions that you can implement in your call center management strategy to increase your effectiveness in 2012.
1/10/2012 - For most, the beginning of a New Year is the perfect time to reflect on the accomplishments of the last 12 months and set goals that will define the next 12. This is as true for a call centers as it is for an individual, and as your agents start to filter back in from the holidays it's important to take a look at where you've been and where you want to go. Here are three New Year's resolutions that you can implement in your call center management strategy to increase your effectiveness in 2012.
Call Center Scheduling Industry News
2/14/2012 5:31:44 AM
Linde Extends Paragon Planning Across 50 Countries
Linde Extends Paragon Planning Across 50 Countries
2/14/2012 3:54:16 AM
BUYINS.NET: Market Maker Surveillance Report. CEXI, CPST, RIMM, ATVI, ORCL, CBOE, Highest Net Sell Volume and Negative Price Friction For Monday, February 13th 2012
BUYINS.NET: Market Maker Surveillance Report. CEXI, CPST, RIMM, ATVI, ORCL, CBOE, Highest Net Sell Volume and Negative Price Friction For Monday, February 13th 2012
2/13/2012 3:59:06 PM
Arrow Electronics Announces Completion of Acquisition of TechTurn, Ltd.
Arrow Electronics Announces Completion of Acquisition of TechTurn, Ltd.
2/13/2012 10:47:25 AM
Research and Markets: Executive Analysis of IT Opportunities in Indian Defense Market
Research and Markets: Executive Analysis of IT Opportunities in Indian Defense Market
2/13/2012 8:37:15 AM
NETSUITE CFO RON GILL TO PRESENT AT THE GOLDMAN SACHS TECHNOLOGY AND INTERNET CONFERENCE 2012
NETSUITE CFO RON GILL TO PRESENT AT THE GOLDMAN SACHS TECHNOLOGY AND INTERNET CONFERENCE 2012
2/13/2012 7:28:07 AM
AmerisourceBergen Announces Departure of Chief Financial Officer Michael DiCandilo; Tim Guttman to Serve as Acting CFO
AmerisourceBergen Announces Departure of Chief Financial Officer Michael DiCandilo; Tim Guttman to Serve as Acting CFO
2/13/2012 6:59:13 AM
Blue Horseshoe Completes Dynamics AX and Warehousing for AX Global Implementation for Patron Spirits
Blue Horseshoe Completes Dynamics AX and Warehousing for AX Global Implementation for Patron Spirits
2/10/2012 8:02:36 AM
Pansoft Special Committee Engages Financial and Legal Advisors
Pansoft Special Committee Engages Financial and Legal Advisors
