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Call Center Scheduling Solutions

Call Center scheduling is critical for meeting your service levels while controlling agent costs. 60% to 80% off ongoing call center expenses are related to staffing. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success and profitability.  Despite this fact, many contact centers still use spreadsheets and other manual tools to manage their agent schedules. These sub-optimal schedules often result in overstaffing, lower agent productivity and higher shrinkage. The resulting costs can add up to $30,000 to $50,000 per year for call centers with as few as 25 agents. Monet Software helps you solve this challenge by automating key tasks that have an immediate impact on your bottom line through more accurate call volume forecasting, staffing calculations and scheduling and daily performance tracking.

Monet WFM Live is an affordable and easy to use call forecasting and employee scheduling solution including ACD integration, real-time adherence and intra-day management. Call centers start improving services levels and reducing center costs within days – all without the upfront expenses and IT requirements of traditional software. Monet WFM Live was especially designed for small and medium sized call centers scheduling to meet their specific needs:

  • Fast setup within days, avoiding large implementation projects
  • Affordable monthly fees without upfront investment
  • Easy to use through 100% web interface
  • Quick integration with any ACD or PBX for call history and real time adherence
Workforce Management
Call Center Workforce Management Made Easy

Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence

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Call Recording
Call Recording and Monitoring Improves Call Center Quality

Get a flexible monitoring platform with comprehensive VOIP call recording capabilities

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Quality Management
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction

Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction

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Performance Management
Provide Even Better Customer Service

Easily track, analyze and manage agent, group and center performance to optimize customer service

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