Fewer workers means more stress on the remaining agents, which then causes more losses. It's a vicious cycle-one that desperately needs to be broken. …
Anyone who's ever worked in a call center knows how important schedule adherence is to the success of operations. It's almost like a set of dominos; i…
The Salesforce Basecamp for Service brings together innovative companies and trailblazers in the customer service space. The event is taking place on …
The debate over which generation is best will likely go on forever, which makes it even more important for call center management to know how to handl…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
- Czarnowski partners with Sikich to implement Microsoft Dynamics 365 Enterprise
- Onapsis and Cloud Security Alliance Establish ERP Security Working Group to Securely Migrate SAP and Oracle to the Cloud
- Hyphen Solutions Hosts BRIX: A New Star Rising in the Homebuilder ERP Space
- Maxoptra Route Planning Helps Sharps Bedrooms Deliver
7/20/2017 9:00:35 AM
7/20/2017 8:59:41 AM
7/20/2017 8:35:25 AM
7/20/2017 4:45:42 AM