Keeping call center attrition down and retention up is a trying and daunting task for management. Agents can get overwhelmed if a call center is under…
Monet Software emphasizes the many benefits of speech analytics for the call center. It can identify whether that's because of a billing problem, a de…
Software applications that combine dashboards, analytics, workflow and data integration make it easier for call centers to set and achieve performance…
Proper scheduling in a call center can make or break the efficiency for the day. More so, it can directly impact the customer service level delivered.…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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