Call Center Scheduling

Call Center Scheduling Solutions

Call Center scheduling is the management and planning of agent work schedules so that assignments are effective and efficient for both the agent and the call center. Call center scheduling avoids under or over staffing and ensures agents are working when they are needed, while also utilizing their skills best. With call center scheduling in place, call centers are able to better forecast and plan their work time.

Monet Software provides contact center companies with a winning combination of effective processes including call center scheduling that helps increase service levels, reduces center costs and fosters growth.

Monet Software Monet workforce management (WFM) software suite as a powerful and affordable solution for contact centers from 25 to 10,000 agents.

Integrating quickly with any ACD or PBX, Monet provides accurate forecasting of call volume throughout the day, easy call center scheduling by agent skills/experience, management of seasonal volume changes, customization of shifts, and real time adherence for a solution to even the most complex call center scheduling constraints.

Proper call center scheduling brings repeat customers, increases profitability and growth.

Call Center Scheduling Feature Articles

6/8/2009
Schedule Flexibility: The Key to Happier Call Center Agents
Want to keep your call center agents happy? Then give them flexibility!

5/8/2009
Call Center Scheduling Software: The Perfect Tool to Control Shrinkage
Shrinkage is a topic that is getting even more attention in the call center today. As companies are struggling to weather the recession and budgets keep getting tighter, making the most of every dollar is essential.

3/31/2009
Call Center Scheduling Software Can Improve Agent Training
Today's call center scheduling solutions, also known as workforce management solutions, have come a long way in terms of their capabilities, especially compared to the "old days" of spreadsheets.

3/27/2009
Call Center Scheduling Solutions Challenge Spreadsheets for Dominance
Spreadsheets can be a wonderful thing, designed to make tracking and reconciliation a streamlined process. In the call center, spreadsheets have long helped managers to schedule agents according to forecasted needs. While moving to computerized spreadsheets was a smart move years ago, automated call center scheduling solutions are now making spreadsheets look cumbersome and time consuming by comparison.

3/20/2009
Top Advantages of Call Center Scheduling Software
If you're still using spreadsheets to schedule your call center agents, and you're looking to cut costs, gain efficiencies and improve customer service (and what contact center manager doesn't want to accomplish those things?), then you've got to get on board with call center scheduling software.

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