In a call center, it is vital all the factors that go into making the center function are working properly. One of the biggest tasks is the optimizati…
Power naps are now being found to be more effective in recharging the mind and body for call center agents than traditional caffeine and bosses are ac…
Shiftboard explains the importance of understanding your call center's needs in choosing the right scheduling solution.
Though Hurricane Irma is directly affecting Florida and the surrounding area, the state of emergency has led to calls being redirected to a call cente…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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