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WebinarsCall Center Scheduling Solutions
Call Center scheduling is critical for meeting your service levels while controlling agent costs. 60% to 80% off ongoing call center expenses are related to staffing. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success and profitability. Despite this fact, many contact centers still use spreadsheets and other manual tools to manage their agent schedules. These sub-optimal schedules often result in overstaffing, lower agent productivity and higher shrinkage. The resulting costs can add up to $30,000 to $50,000 per year for call centers with as few as 25 agents. Monet Software helps you solve this challenge by automating key tasks that have an immediate impact on your bottom line through more accurate call volume forecasting, staffing calculations and scheduling and daily performance tracking.
Monet WFM Live is an affordable and easy to use call forecasting and employee scheduling solution including ACD integration, real-time adherence and intra-day management. Call centers start improving services levels and reducing center costs within days – all without the upfront expenses and IT requirements of traditional software. Monet WFM Live was especially designed for small and medium sized call centers scheduling to meet their specific needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Call Center Scheduling Feature Articles
Call Center Scheduling: Allianz Global Assistance Named Global Call Center of the Year
5/24/2012 - Allianz Global Assistance Canada, a travel insurance and assistance provider, has received top honors at the Global Call Center of the Year Awards this month in Seattle. The company earned the Gold Award for the 2012 Global Call Center of the Year in the small-to medium-sized call center category as well as the Silver Award in the Quality Category.
Call Center Scheduling: Call Center Week to Focus on Reaching Goals through New Customer Interactions
5/23/2012 - Echopass Corporation, a provider of enterprise class cloud-based contact center solutions, will sponsor the 2012 annual Call Center Week conference. This year, Call Center Week will focus on meeting business growth objectives through new social, mobile and traditional customer points of interaction in the call center.
Monet Software's WFO Solution is the Next Call Center Industry Trend
5/16/2012 - These days, global provider of Workforce Optimization (WFO) solutions Monet Software is seeing major trends in the call center industry based on market needs and new emerging technologies. The Internet has become critical for businesses to successfully manage business operations and agents are monitoring social media channels to connect with customers and prospects.
The Value in Web-Based Call Center Scheduling
5/16/2012 - When examining the call center, it would be easy to assume that the biggest cost associated with this division of the company may be the expensive phone equipment necessary for each agent, or the ergonomic desks and chairs. Instead, the most costly element within this environment is out-of-adherence to call center scheduling.
Call Centers Adopt Data Analytics to Improve Call Center Scheduling
5/11/2012 - There may be no corporate function that throws off more data than the corporate call center. Agent performance is measured as every contact is counted, routed, scheduled and scored. Throughout the history of the contact center, much of the analysis of that data has been quantitative in nature like calls received, average hold time, call length, resolution rate.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Call Center Scheduling Industry News
5/25/2012 9:59:22 AM
Ideaca Moves up 17 Spots on Canada's Top 100 Solution Providers List
5/25/2012 7:33:04 AM
Distributed Intelligent Capture Solution from Lexmark
5/25/2012 6:43:59 AM
BUYINS.NET: CMN, DSGX Expected To Be Up Before Next Earnings Releases
5/25/2012 4:28:51 AM
BUYINS.NET: Market Maker Surveillance Report. TEF, PFE, MSFT, ORCL, QQQ, ZNGA, Highest Net Sell Volume and Negative Price Friction For Thursday, May 24th 2012
5/24/2012 4:42:47 PM
Epicor Announces Agreement to Acquire Assets of COGITA Holdings Limited
5/24/2012 1:14:10 PM
Preactor Announces On-going Rollout in the Nicholl Group
5/24/2012 10:17:42 AM
Version One is now Sapphires global document management partner
5/24/2012 9:16:22 AM
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