With a cloud-based workforce management and call center scheduling solution, workers can be logged in and "on the clock" from their homes, making and …
For the customer support industry, real-time schedule access comes in the form of call center scheduling solutions that allow employees to remotely vi…
To honor the advancements of Monet Software's work, TMC recently presented the company with a 2017 Workforce Optimization Innovation Award for its WFO…
Most companies recognize that call center scheduling is important, and average handle time (AHT) is the metric most likely to preserve the integrity o…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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