Call Center Scheduling

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Left Bank Solutions

Call Center scheduling is the management and planning of agent work schedules so that assignments are effective and efficient for both the agent and the call center. Call center scheduling avoids under or over staffing and ensures agents are working when they are needed, while also utilizing their skills best. With call center scheduling in place, call centers are able to better forecast and plan their work time.

Monet Software provides contact center companies with a winning combination of effective processes including call center scheduling that helps increase service levels, reduces center costs and fosters growth.

Monet Software Monet workforce management (WFM) software suite as a powerful and affordable solution for contact centers from 25 to 10,000 agents.

Integrating quickly with any ACD or PBX, Monet provides accurate forecasting of call volume throughout the day, easy call center scheduling by agent skills/experience, management of seasonal volume changes, customization of shifts, and real time adherence for a solution to even the most complex call center scheduling constraints.

Proper call center scheduling brings repeat customers, increases profitability and growth.


 Call Center Scheduling Updates:


Left Bank Solutions Receives Call Center "Product of the Year" Award
Monet WFM OnDemand honored for outstanding innovation

Friday, February 10, 2006 – Left Bank Solutions announced today that Customer Inter@ction Solutions magazine has named Monet WFM OnDemand as a recipient of...
» Read More

Left Bank Solutions Tailors Monet WFM OnDemand to Enterprise-Class Call Centers
The latest version of Monet Workforce Management System incorporates features ideal for mid-sized and large multi-site contact centers

Friday, January 27, 2006 – Left Bank Solutions announces the release of Monet Workforce Management System OnDemand version 4.5 with new features tailored... » Read More

Left Bank Solutions

 

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    White Papers:

»

Workforce Management for the Small Call Center

» Workforce Management Software Brings Rapid ROI

    Case Study:

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Find out how a leading call center improved their bottom line with Monet Software


    Solutions:


Download any of the Monet brochures for more information on:
» Monet WFM
» Monet OnDemand
» Monet WFM 4.5 Solution Brief
» Corporate Brochure

Monet Software

 
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