IEX Corporation, a NICE Systems company, provides workforce optimization solutions, strategic planning and performance management software for call centers. Over 3,000 centers in more than 50 countries with over 900,000 agents rely on IEX workforce optimization solutions to plan and optimize the performance of their agent workforce. Click here to discover how IEX workforce management, strategic planning and performance management solutions can improve your contact center operations.
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| Workforce Optimization Feature Articles |
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Putnam Investments Optimizes Workforce with IEX
Looking to optimize their workforce, Putnam Investments, a mutual fund administrator, turned to IEX for their IEX TotalView Multimedia feature. The offering helped the company to streamline their contact center by improving hours of operations as well as boosting productivity and agent utilization.
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5/6/2008 |
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Workforce Optimization for the Back Office
As the demand for around the clock availability of resources from businesses increases in demand from customers, a key focus is being placed on the back office of these operations.
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4/24/2008 |
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Workforce Optimization and Skills-Based Routing
While the call center relies heavily on agents that can provide top quality experiences for callers, not all agents offer the same level of service or have the same expertise. Trying to train agents to all perform the same is not only time consuming, it's nearly impossible.
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4/10/2008 |
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WEBHELP SA to Implement Interaction Analytics from NICE
NICE Systems, a global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, has today announced that French outsourcer WEBHELP SA will begin the implementation of the Interaction Analytics solutions.
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4/7/2008 |
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Thailand Teleco Picks NICE for its VoIP Call Center
Thanks to NICE SmartCenter, TRUE will be able to better link its customer interactions with its planning and management processes. By using the NICE solution for 100 percent interactions capture of inbound and outbound calls TRUE will be able to efficiently handle and manage information archives regarding topics such as billing, payments, collections, and telesales.
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3/27/2008 |
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