Workforce Optimization Featured Articles
  • Don't Underestimate the Role of the Team Leader
    For all the talk about overly generous corporate compensation packages and the large salaries that CEOs sometimes receive, what's lost in the discussion is the critical role these leaders play in their organizations...
    4/24/2015
  • Survey: HR Concerned With Leadership Roles
    Leadership is the most influential and critical element of all businesses. Effective leaders have the necessary tools and skills to inspire and impact their teams, allowing firms to run competently and smoothly, a new survey finds...
    4/23/2015
  • Employee Engagement Begins and Ends with Managers
    Managers' attitudes can strongly affect employees' attitudes, for better or worse. If managers doubt their employees' abilities, employees will know, and they may give up making an effort...
    4/15/2015
  • Officevibe Simplifies Employee Surveys
    Measuring employee engagement can seem complicated, but Officevibe is trying to make it easier for both employees and businesses with shorter surveys...
    4/14/2015
  • Officevibe Simplifies Employee Surveys
    Measuring employee engagement can seem complicated, but Officevibe is trying to make it easier for both employees and businesses with shorter surveys...
    4/13/2015
  • Employee Engagement: Methods are at Odds with 'Business as Usual'
    While most companies know that employee engagement is something they would like to achieve, far fewer actually make a difference...
    4/8/2015
  • Managers, Execs Are Key to Boosting Employee Engagement
    Facing less-than-impressive sales results, companies view boosting flagging employee morale as a gateway to better profitability, improved customer support and a new leaf of workplace efficiency...
    4/7/2015
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The Real-Time Engagement Center

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Forrester Interviewr

Forrester Video Interview – Why Real Time? - Ian Jacobs from Forrester discusses the benefits of powering contact centers with 100% real-time. A 5-min. video packed with insights.

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NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform


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