Workforce Optimization Featured Articles
  • Equifax's CaseBuilder Benefiting Thousands
    Equifax Workforce Solutions, a company that offers human resource, analytics and verification services, recently announced that its unemployment cost management platform, CaseBuilder, is providing benefits to more than 50,000 users. The company recently complemented the solution with CaseBuilder for Mobile, a solution for Android, Apple and Windows devices...
  • NICE Recognized with Two Customer Service Excellence Awards
    NICE Systems is the worldwide premier provider of software solutions. Recently, the firm won two prestigious Customer Service Excellence Awards, for Intelligent Analytics and Digital Recording at the CONAREC 2014 event...
  • NICE Systems Ditches the ID Verification Process, Offers Biometric Solution
    Say you're a customer calling into Acme Call Center because you have a problem with your Acme Solution XYZ. You really need some help because your XYZ just isn't doing what it's supposed to. You look up the toll-free number, you get into the queue after pressing your way through the call menu, and once you finally reach an agent, you now have to spend a few minutes to verify that you are, in fact, who you say you are and that you do own XYZ...
  • Employee Engagement: Beneficial At Every Level of the Organization
    Many companies are aware of the benefits of great employee engagement, even if only in theory. Employees who are fully engaged with their jobs are the single most valuable resource a company can possess...
  • Social Media Provides a Major Resource for Engaging Employees
    Whether a business uses LinkedIn, Twitter, Facebook or another application, these tools are a great way to help employees feel valued while enabling them to contribute to your company's broader vision...
  • Follow Apple's Lead: Make Customers Willingly Pay More for the Same Product, Service
    We spend more sometimes because we think the product is better, but often it comes down to choosing a brand we like and trust...
  • Employee Engagement is a True Marketing Asset
    Forward-thinking companies today are delving deep into the realm of employee engagement. Recent studies have found that alarming numbers of U.S. employees simply aren't engaged with their jobs...
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The Real-Time Engagement Center

eBook: The Real-Time Engagement Center - Improve your reactions. Work faster, smarter and safer in every customer engagement. Download this eBook to learn how.

Forrester Interviewr

Forrester Video Interview – Why Real Time? - Ian Jacobs from Forrester discusses the benefits of powering contact centers with 100% real-time. A 5-min. video packed with insights.

NICE Engage Platform

NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform

Webinar Series

Webinar Series - Join us this series of Webinars to learn how you can Improve your Reactions.

NICE Engage Platform

Infographic: The top 10 reasons to choose NICE Engage Platform Discover the key facts and highlights.