Workforce Optimization Featured Articles
  • Why Workforce Optimization Needs to Include Cultural Alignments
    The way your employees feel about their jobs can greatly impact how they treat your customers. If they don't feel valued, they are less likely to make your customers feel like their business is appreciated...
  • Surveys: An Important Element of Any Employee Engagement Effort
    American workers today are at record levels of disengagement with their jobs, and this costs company money in reduced productivity, lost opportunities and high turnover...
  • Take a Vacay: Time Off is Critical for True Employee Engagement
    If you're old enough, you might remember what vacations from work were like decades ago. You informed your boss and coworkers you were taking vacation, you did a flurry of work in preparation, you tidied your desk and you walked out...
  • Equifax's CaseBuilder Benefiting Thousands
    Equifax Workforce Solutions, a company that offers human resource, analytics and verification services, recently announced that its unemployment cost management platform, CaseBuilder, is providing benefits to more than 50,000 users. The company recently complemented the solution with CaseBuilder for Mobile, a solution for Android, Apple and Windows devices...
  • NICE Recognized with Two Customer Service Excellence Awards
    NICE Systems is the worldwide premier provider of software solutions. Recently, the firm won two prestigious Customer Service Excellence Awards, for Intelligent Analytics and Digital Recording at the CONAREC 2014 event...
  • NICE Systems Ditches the ID Verification Process, Offers Biometric Solution
    Say you're a customer calling into Acme Call Center because you have a problem with your Acme Solution XYZ. You really need some help because your XYZ just isn't doing what it's supposed to. You look up the toll-free number, you get into the queue after pressing your way through the call menu, and once you finally reach an agent, you now have to spend a few minutes to verify that you are, in fact, who you say you are and that you do own XYZ...
  • Employee Engagement: Beneficial At Every Level of the Organization
    Many companies are aware of the benefits of great employee engagement, even if only in theory. Employees who are fully engaged with their jobs are the single most valuable resource a company can possess...
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Featured Resources

The Real-Time Engagement Center

eBook: The Real-Time Engagement Center - Improve your reactions. Work faster, smarter and safer in every customer engagement. Download this eBook to learn how.

Forrester Interviewr

Forrester Video Interview – Why Real Time? - Ian Jacobs from Forrester discusses the benefits of powering contact centers with 100% real-time. A 5-min. video packed with insights.

NICE Engage Platform

NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform

Webinar Series

Webinar Series - Join us this series of Webinars to learn how you can Improve your Reactions.

NICE Engage Platform

Infographic: The top 10 reasons to choose NICE Engage Platform Discover the key facts and highlights.