Workforce Optimization Featured Articles
Inspirus Announces New Employee Engagement Platform
When it comes to getting better customer service in your company, employee engagement is a key aspect...
Remote Offices On the Rise, But Do They Work?
Thanks to the Internet, what was once only a fairytale is a reality, and places of business have seen the value in ditching the brick and mortar office and going remote...
Optimizing Workers Has Benefits for All
Workforce optimization is an important technology because without it, too many organizations would be guessing at the correct staffing levels, the performance of their agents and their adherence to quality benchmarks...
Employee Engagement: The Millennial Edition
According to a published report, statistics show that Millennials are leadership-driven but don't feel they have the skills to be leadership material...
Idea: Enhance the Customer Experience via Workforce Optimization
If you get your employees on board and engaged, you can't help but create better experiences for all customers...
Survey: Speech Analytics Market is Primed for Growth
Some markets are making some real advancements these days, and a new report suggests that the speech analytics market in North America is set for some fairly substantial growth...
Finding: Men Use Work-Life Balance Benefits More Than Women
According to a new survey, men are more likely than women to use work-life benefits more frequently: once a week or more...
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