Workforce Optimization Featured Articles
Avoiding the Mistakes of Weekend and After-Hours Customer Service
While many organizations ostensibly provide seven day a week, 24 hour a day services, there is always a question of the quality of services being provided on weekends and during off-hours...
New Worker Worry: 'Invisible Employee Syndrome'
As if managers in call centers don't have enough to worry about, what with training expenses and high employee turnover, now a new survey out of the U.K. is bringing to light the latest workplace malaise; 'Invisible Employee Syndrome.'..
What Does a Disengaged Employee Look Like? You May Be Surprised
Engaged employees make suggestions, stand up for their opinions and challenge their co-workers and themselves to perform better, according to a recent profile...
Internal Communications Need To Be as Robust as External
Today, co-workers are just as likely to be on the other side of the world from one another, so face-to-face is no longer always an option. It also requires wasting time detouring to another part of the building...
NICE Systems Recognized with Multiple Honors
Judges for the Stevie Awards have honored enterprises across the globe for their achievements. This year, at an award ceremony that took place on Feb. 27, the judges honored NICE Systems for three of its "New Products and Services."..
Deloitte: Companies Can't Hide From Employee Engagement
While the benefits of having a workforce that is fully engaged are clearly obvious, a new report by Deloitte has revealed that even though companies are worried about employee engagement, they aren't doing much about it...
Why Engaged Care Matters in Healthcare
While technology plays an important role in healthcare today, it still is secondary to the people factor; healthcare organizations still are made or broken by the people they employ...
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