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NICE Systems (NASDAQ: NICE) is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers and the enterprise. NICE solutions are designed to help organizations improve operational efficiency, enhance customer insight, and manage compliance and risk. NICE SmartCenter combines workforce and performance management with quality management, interaction analytics, compliance, coaching and customer feedback within a structured services methodology. The award-winning IEX TotalView Workforce Management system is part of the NICE SmartCenter solution.
Workforce Optimization Highlights
11/2/2009
NICE Systems' Net Income Down 10 Percent for Q3
After recently announcing that Gartner selected NICE Systems, a provider of advanced solutions for companies the capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, for its leader quadrant in its workforce optimization report, the company announced its financial results for the third quarter.
NICE Systems' Net Income Down 10 Percent for Q3
After recently announcing that Gartner selected NICE Systems, a provider of advanced solutions for companies the capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, for its leader quadrant in its workforce optimization report, the company announced its financial results for the third quarter.
10/26/2009
NICE Selected for Gartner Leader Quadrant of 2009 Workforce Optimization Report
Whether its research aiming to improve customer relationship management, or "CRM," skills within its own company and to its customers, or an announcement to provide IP video surveillance systems to a plethora of professional outlets, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, never fails to deliver.
NICE Selected for Gartner Leader Quadrant of 2009 Workforce Optimization Report
Whether its research aiming to improve customer relationship management, or "CRM," skills within its own company and to its customers, or an announcement to provide IP video surveillance systems to a plethora of professional outlets, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, never fails to deliver.
10/19/2009
NICE's Research Shows Contact Centers to Put Customers and Efficiency First
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, announced the results of its first annual benchmark of contact center business and technology trends.
NICE's Research Shows Contact Centers to Put Customers and Efficiency First
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, announced the results of its first annual benchmark of contact center business and technology trends.
10/12/2009
NICE Selected to Provide IP Video Surveillance Systems to Largest Beijing Metro Project
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has been selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system.
NICE Selected to Provide IP Video Surveillance Systems to Largest Beijing Metro Project
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has been selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system.
10/7/2009
TotalView Advance Tool Offers More to Improve Call Center Management Systems
With the recent discussion of one of IEX Corp.'s TotalView management systems being a focal point of the customer relationship management, or "CRM," industry, the company's advanced system – TotalView Advanced – offers even more to organizations trying to increase their call center performance.
TotalView Advance Tool Offers More to Improve Call Center Management Systems
With the recent discussion of one of IEX Corp.'s TotalView management systems being a focal point of the customer relationship management, or "CRM," industry, the company's advanced system – TotalView Advanced – offers even more to organizations trying to increase their call center performance.
10/2/2009
TotalView Central Management Tool Optimizes the Call Center Workforce
In the recent weeks, TMCnet has discussed various video surveillance contracts secured by NICE Systems for casinos in Oklahoma and for small- and mid-sized deployments. And, while the recent contract success exemplifies the company's video surveillance market success, NICE Systems' company, IEX Corp.'s management systems an integral part of the telecom industry, especially within the customer relationship management, or "CRM," demographic.
TotalView Central Management Tool Optimizes the Call Center Workforce
In the recent weeks, TMCnet has discussed various video surveillance contracts secured by NICE Systems for casinos in Oklahoma and for small- and mid-sized deployments. And, while the recent contract success exemplifies the company's video surveillance market success, NICE Systems' company, IEX Corp.'s management systems an integral part of the telecom industry, especially within the customer relationship management, or "CRM," demographic.
9/23/2009
NICE Introduces Cost Effective IP Video Surveillance System for Small- and Mid-sized Deployments
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has released NiceVision eXpress, an IP video surveillance solution designed for small- and mid-sized deployments.
NICE Introduces Cost Effective IP Video Surveillance System for Small- and Mid-sized Deployments
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has released NiceVision eXpress, an IP video surveillance solution designed for small- and mid-sized deployments.
9/16/2009
Global Bank Places $4 Million Follow-on Order to Optimize Workforce with NICE Systems
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received a $4 million follow-on order from a major global bank to standardize on the NICE SmartCenter suite.
Global Bank Places $4 Million Follow-on Order to Optimize Workforce with NICE Systems
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received a $4 million follow-on order from a major global bank to standardize on the NICE SmartCenter suite.
9/11/2009
NICE Systems Selected to Upgrade Video Surveillance in Oklahoma Casinos
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received follow up orders from Cherokee Nation Entertainment, or "CNE," for its NiceVision video surveillance solution.
NICE Systems Selected to Upgrade Video Surveillance in Oklahoma Casinos
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received follow up orders from Cherokee Nation Entertainment, or "CNE," for its NiceVision video surveillance solution.
8/31/2009
Managing Risk with Voice Documentation Technology
Featuring speakers from OAISYS and NICE Systems, the session will cover how voice documentation technology is used to manage risks and ensure ethical, professional and customer-friendly employee conduct.
Managing Risk with Voice Documentation Technology
Featuring speakers from OAISYS and NICE Systems, the session will cover how voice documentation technology is used to manage risks and ensure ethical, professional and customer-friendly employee conduct.
8/27/2009
Multi-Skill Workforce Management Delivers Flexibility
Call centers can only be successful if they can also be flexible. As a result, vendors who can offer solutions that contribute to the flexibility of the call center are sure to garner attention. When the flexible solution pertains to the most costly area in the call center – its agents – the solution can be worth its weight in gold.
Multi-Skill Workforce Management Delivers Flexibility
Call centers can only be successful if they can also be flexible. As a result, vendors who can offer solutions that contribute to the flexibility of the call center are sure to garner attention. When the flexible solution pertains to the most costly area in the call center – its agents – the solution can be worth its weight in gold.
8/19/2009
NICE Wins Major Contract for NiceTrack Technology
Officials with NICE said that the solution offers a complete suite of operational tools and applications to ensure mission-critical information is delivered on time to security decision makers and operational staff. This also makes its possible to detect threats and achieve a "fast" and "appropriate" response time.
NICE Wins Major Contract for NiceTrack Technology
Officials with NICE said that the solution offers a complete suite of operational tools and applications to ensure mission-critical information is delivered on time to security decision makers and operational staff. This also makes its possible to detect threats and achieve a "fast" and "appropriate" response time.
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11/6/2009 10:50:56 PM
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Telecom company moves headquarters to Haverhill: Homisco to add a dozen jobs
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Impac Mortgage Holdings, Inc. Announces Upcoming Release of Third Quarter 2009 Earnings and Conference Call
11/6/2009 6:20:55 PM
Asure Software Announces Receipt of Notice of Non-Compliance and Subsequent Notice of Regained Compliance Related to Filing of its Form 10K
Asure Software Announces Receipt of Notice of Non-Compliance and Subsequent Notice of Regained Compliance Related to Filing of its Form 10K
11/6/2009 4:50:51 PM
NASA Spinoff 2009 Highlights Technologies That Improve Life on Earth
NASA Spinoff 2009 Highlights Technologies That Improve Life on Earth
11/6/2009 4:20:56 PM
TigerTel Communications Inc. Announces PCI Compliance Certification
TigerTel Communications Inc. Announces PCI Compliance Certification
11/6/2009 4:20:50 PM
City Councilwoman wants to ban hand-held cell phone use while driving
City Councilwoman wants to ban hand-held cell phone use while driving
11/6/2009 3:50:54 PM
Frost & Sullivan: Strong Industry Growth in Hosted Contact Center Market in North America Despite Economic Meltdown
Frost & Sullivan: Strong Industry Growth in Hosted Contact Center Market in North America Despite Economic Meltdown
11/6/2009 2:20:55 PM
Noble Systems acquires liberation product line from TeleDirect International (TDI)
Noble Systems acquires liberation product line from TeleDirect International (TDI)
11/6/2009 12:50:50 PM
Data Entry Services unveiled by Four Rivers
Data Entry Services unveiled by Four Rivers
Workforce Optimization Webinars
Slashing your TCO While Getting More out of your Recording Solution -- Strategies You Can't Ignore
Tuesday, June 2, 2009,
2:00pm ET / 11:00am PT
Tuesday, June 2, 2009,
2:00pm ET / 11:00am PT
Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management
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Download any of the NICE brochures in Adobe Acrobat format for more information on specific product features and benefits.