Workforce Optimization Featured Articles
  • NICE Actimize Partners with Alacra
    In a bid to create an advanced and innovative customer risk assessment tool, NICE Actimize has joined hands with Alacra, Inc., a provider of online business information solutions. The tool will be formed by integrating Alacra Compliance Enterprise (ACE) and Alacra's Reference Data Platform with NICE Actimize's Customer Due Diligence (CDD) anti-money laundering solution...
  • Zensar Joins Hands with Aternity
    Zensar Technologies IM Inc. recently announced that it has joined hands with Aternity to come up with an End User Experience Management (EUEM) offering for its enterprise customers worldwide...
  • How Workforce Optimization Helps to Create Engaged Employees
    The engaged employee is more likely to be the loyal employee who creates a quality experience for the customer. Workforce optimization can go a long way to help you engage your employees...
  • Is Your Back Office As Effective As It Can Be?
    No office or business can stand alone; it needs the help and cooperation of every part of the organization in order to be successful. Yet there are some parts of an enterprise that many in an organization don't know "what they do" or "how they operate."..
  • 'Privacy Crisis Report' Highlights Why Employees Disengage
    According to the new "Privacy Crisis Report" from Steelcase, Inc., it is estimated that disengagement has cost U.S. companies approximately $450-$550 billion per year...
  • White Paper Findings Highlight HR Topics, Including Workforce Optimization
    It behooves organizations to get on board with technology use to streamline their HR functions and help keep themselves and employees in check...
  • Nielsen Gets Its Own High Ratings with Employee Engagement
    Nielsen took a page out of its own book and, when rolling out a new health plan, relied on technology to deliver the message and receive feedback as well...
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The Real-Time Engagement Center

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Forrester Interviewr

Forrester Video Interview – Why Real Time? - Ian Jacobs from Forrester discusses the benefits of powering contact centers with 100% real-time. A 5-min. video packed with insights.

NICE Engage Platform

NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform

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Webinar Series - Join us this series of Webinars to learn how you can Improve your Reactions.

NICE Engage Platform

Infographic: The top 10 reasons to choose NICE Engage Platform Discover the key facts and highlights.