Workforce Optimization Featured Articles
Engaged Employees Means Happy Employees, Which Means a Thriving Business
Did you know that, aside from being a worthwhile life philosophy, happiness is something every business should emphasize with their workforce?..
Finding: Employee Engagement on the Rise, but Varies by Location
Today, six years into what's arguably still a slow business climate, many companies are turning to their workforces to make more of the resources they have...
Employee Engagement Starts Before Hiring with Onboarding Programs
Reams of case studies have been produced that conclude decisively that an increase in employee engagement offers a company numerous benefits, from better customer engagement to a healthier bottom line...
UK Telecom Introduces Paid Priority Answering at Call Centers
Some customers may actually be more equal than others - if they can pony up the dough. For a price, one U.K.-based business is offering the chance for customers to jump to the front of the line to have customer service agents answer their calls more quickly...
Emergency Call Centers Send Help Where it's Needed in Alabama
Emergency services units in Alexander City, Ala., will many times respond to calls in areas outside of the city limits...
NICE Systems Named a Leader by DMG Consulting
NICE Systems, a company that provider of software solutions, was recently recognized as the speech analytics market leader by DMG Consulting LLC in its 2014 -2015 Speech Analytics Product and Market Report (six times running)...
NICE Launches Webinar Series to Help Contact Centers Improve Their Reactions
To help contact centers realize the power of these new recording and analytics solutions, NICE recently launched a Webinar series that educate contact centers, and help them understand the advantages of the NICE Engage Platform...
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Infographic: The top 10 reasons to choose NICE Engage Platform Discover the key facts and highlights.