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NICE Systems (NASDAQ: NICE) is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers and the enterprise. NICE solutions are designed to help organizations improve operational efficiency, enhance customer insight, and manage compliance and risk. NICE SmartCenter combines workforce and performance management with quality management, interaction analytics, compliance, coaching and customer feedback within a structured services methodology. The award-winning IEX TotalView Workforce Management system is part of the NICE SmartCenter solution.
Workforce Optimization Highlights
11/20/2009
What's Hot in CRM: Week in Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
What's Hot in CRM: Week in Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
11/20/2009
What's Hot in CRM: Weekend Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
What's Hot in CRM: Weekend Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
11/16/2009
NICE Wins 2009 Asia Pacific Frost & Sullivan Leadership Award
After recently being selected for Gartner's Leader Quadrant of 2009 Workforce Optimization Report, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has announced another victory.
NICE Wins 2009 Asia Pacific Frost & Sullivan Leadership Award
After recently being selected for Gartner's Leader Quadrant of 2009 Workforce Optimization Report, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has announced another victory.
11/9/2009
NICE Expands Video Security System to China's Chongqing Metro
After NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, was selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system, the company solidified itself on the video surveillance provider sector.
NICE Expands Video Security System to China's Chongqing Metro
After NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, was selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system, the company solidified itself on the video surveillance provider sector.
11/2/2009
NICE Systems' Net Income Down 10 Percent for Q3
After recently announcing that Gartner selected NICE Systems, a provider of advanced solutions for companies the capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, for its leader quadrant in its workforce optimization report, the company announced its financial results for the third quarter.
NICE Systems' Net Income Down 10 Percent for Q3
After recently announcing that Gartner selected NICE Systems, a provider of advanced solutions for companies the capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, for its leader quadrant in its workforce optimization report, the company announced its financial results for the third quarter.
10/26/2009
NICE Selected for Gartner Leader Quadrant of 2009 Workforce Optimization Report
Whether its research aiming to improve customer relationship management, or "CRM," skills within its own company and to its customers, or an announcement to provide IP video surveillance systems to a plethora of professional outlets, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, never fails to deliver.
NICE Selected for Gartner Leader Quadrant of 2009 Workforce Optimization Report
Whether its research aiming to improve customer relationship management, or "CRM," skills within its own company and to its customers, or an announcement to provide IP video surveillance systems to a plethora of professional outlets, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, never fails to deliver.
10/19/2009
NICE's Research Shows Contact Centers to Put Customers and Efficiency First
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, announced the results of its first annual benchmark of contact center business and technology trends.
NICE's Research Shows Contact Centers to Put Customers and Efficiency First
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, announced the results of its first annual benchmark of contact center business and technology trends.
10/12/2009
NICE Selected to Provide IP Video Surveillance Systems to Largest Beijing Metro Project
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has been selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system.
NICE Selected to Provide IP Video Surveillance Systems to Largest Beijing Metro Project
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has been selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system.
10/7/2009
TotalView Advance Tool Offers More to Improve Call Center Management Systems
With the recent discussion of one of IEX Corp.'s TotalView management systems being a focal point of the customer relationship management, or "CRM," industry, the company's advanced system – TotalView Advanced – offers even more to organizations trying to increase their call center performance.
TotalView Advance Tool Offers More to Improve Call Center Management Systems
With the recent discussion of one of IEX Corp.'s TotalView management systems being a focal point of the customer relationship management, or "CRM," industry, the company's advanced system – TotalView Advanced – offers even more to organizations trying to increase their call center performance.
10/2/2009
TotalView Central Management Tool Optimizes the Call Center Workforce
In the recent weeks, TMCnet has discussed various video surveillance contracts secured by NICE Systems for casinos in Oklahoma and for small- and mid-sized deployments. And, while the recent contract success exemplifies the company's video surveillance market success, NICE Systems' company, IEX Corp.'s management systems an integral part of the telecom industry, especially within the customer relationship management, or "CRM," demographic.
TotalView Central Management Tool Optimizes the Call Center Workforce
In the recent weeks, TMCnet has discussed various video surveillance contracts secured by NICE Systems for casinos in Oklahoma and for small- and mid-sized deployments. And, while the recent contract success exemplifies the company's video surveillance market success, NICE Systems' company, IEX Corp.'s management systems an integral part of the telecom industry, especially within the customer relationship management, or "CRM," demographic.
9/23/2009
NICE Introduces Cost Effective IP Video Surveillance System for Small- and Mid-sized Deployments
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has released NiceVision eXpress, an IP video surveillance solution designed for small- and mid-sized deployments.
NICE Introduces Cost Effective IP Video Surveillance System for Small- and Mid-sized Deployments
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has released NiceVision eXpress, an IP video surveillance solution designed for small- and mid-sized deployments.
9/16/2009
Global Bank Places $4 Million Follow-on Order to Optimize Workforce with NICE Systems
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received a $4 million follow-on order from a major global bank to standardize on the NICE SmartCenter suite.
Global Bank Places $4 Million Follow-on Order to Optimize Workforce with NICE Systems
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received a $4 million follow-on order from a major global bank to standardize on the NICE SmartCenter suite.
Latest Workforce Optimization Industry News
11/20/2009 10:50:53 PM
Prescription Solutions Gets 2009 ASTD BEST, eHealthcare Leadership and MarCom Awards
Prescription Solutions Gets 2009 ASTD BEST, eHealthcare Leadership and MarCom Awards
11/20/2009 10:50:51 PM
Vodafone Turkey Gets 'Best Call Center Technology Solution' Award
Vodafone Turkey Gets 'Best Call Center Technology Solution' Award
11/20/2009 5:41:02 PM
TouchStar Announces Release of CrudePac™ 3.0
TouchStar Announces Release of CrudePac™ 3.0
11/20/2009 4:45:07 PM
Asure Software Announces Details of First-Quarter Fiscal Year 2010 Earnings Release and Conference Call
Asure Software Announces Details of First-Quarter Fiscal Year 2010 Earnings Release and Conference Call
11/20/2009 4:30:06 PM
Asure Software Announces Receipt of Letter From Nasdaq to Delist Securities and Nasdaq's Subsequent Grant of Hearing Request to Appeal Its Decision
Asure Software Announces Receipt of Letter From Nasdaq to Delist Securities and Nasdaq's Subsequent Grant of Hearing Request to Appeal Its Decision
11/20/2009 2:20:50 PM
Terracotta acquires Quartz
Terracotta acquires Quartz
11/20/2009 1:51:02 PM
Flu shot distribution program goes smoothly
Flu shot distribution program goes smoothly
11/20/2009 1:50:55 PM
Compliance Systems Corp. Provides Business Update
Compliance Systems Corp. Provides Business Update
Workforce Optimization Webinars
Slashing your TCO While Getting More out of your Recording Solution -- Strategies You Can't Ignore
Tuesday, June 2, 2009,
2:00pm ET / 11:00am PT
Tuesday, June 2, 2009,
2:00pm ET / 11:00am PT
Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management
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