Workforce Optimization Featured Articles
Finding: Employee Engagement is a Two-Way Street
Companies today are struggling to build employee engagement among their workers. They are adding programs they think might work - blindly - and hoping for the best...
Corporate Volunteerism May Be the Missing Link in Employee Engagement
Repeated studies have shown just how intrinsically linked corporate success and employee engagement is...
How Do You Handle Employee Suggestions?
It sounds like a rather obvious idea that great leaders make great workers. Given the rate at which not-so-great leaders are promoted today, it's apparently a message that many companies still haven't gotten...
NICE Recognized for Speech Technology Excellence
As contact centers around the world continue to evolve, smart IT managers are looking for every edge they can get to stay ahead of competitors and retain the customers they already have. One way to do that is by analyzing what customers are saying when they call in. Hence, the nascent field of speech technology is experiencing a boom that shows no signs of abating...
Integrated Social Customer Service Contact Center Platform Comes from 3CLogic's Partnership with HelpSocial
If a company does everything that it can for its customers and they realize that the company is working hard on their behalf, not only will they be providing a good customer experience, they will be more likely to return and recommend the company to others...
Can Workforce Optimization Be Used to Account for Robotic Workers?
In some industries, the workforce of the future might be largely comprised of robots. In which cases, workforce optimization will be obsolete, right? Wrong!..
On a Roll: NICE Again Named Leading WFO Vendor
When you're a leader in your industry, it's 'NICE' to be recognized as such, and for Workforce Optimization (WFO) company NICE Systems, they've now done it five years in a row...
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