Workforce Optimization Featured Articles
Why Workforce Optimization Needs to Include Cultural Alignments
The way your employees feel about their jobs can greatly impact how they treat your customers. If they don't feel valued, they are less likely to make your customers feel like their business is appreciated...
Surveys: An Important Element of Any Employee Engagement Effort
American workers today are at record levels of disengagement with their jobs, and this costs company money in reduced productivity, lost opportunities and high turnover...
Take a Vacay: Time Off is Critical for True Employee Engagement
If you're old enough, you might remember what vacations from work were like decades ago. You informed your boss and coworkers you were taking vacation, you did a flurry of work in preparation, you tidied your desk and you walked out...
Equifax's CaseBuilder Benefiting Thousands
Equifax Workforce Solutions, a company that offers human resource, analytics and verification services, recently announced that its unemployment cost management platform, CaseBuilder, is providing benefits to more than 50,000 users. The company recently complemented the solution with CaseBuilder for Mobile, a solution for Android, Apple and Windows devices...
NICE Recognized with Two Customer Service Excellence Awards
NICE Systems is the worldwide premier provider of software solutions. Recently, the firm won two prestigious Customer Service Excellence Awards, for Intelligent Analytics and Digital Recording at the CONAREC 2014 event...
NICE Systems Ditches the ID Verification Process, Offers Biometric Solution
Say you're a customer calling into Acme Call Center because you have a problem with your Acme Solution XYZ. You really need some help because your XYZ just isn't doing what it's supposed to. You look up the toll-free number, you get into the queue after pressing your way through the call menu, and once you finally reach an agent, you now have to spend a few minutes to verify that you are, in fact, who you say you are and that you do own XYZ...
Employee Engagement: Beneficial At Every Level of the Organization
Many companies are aware of the benefits of great employee engagement, even if only in theory. Employees who are fully engaged with their jobs are the single most valuable resource a company can possess...
Workforce Optimization Industry News
- Oracle's PeopleSoft HCM Enhancements Deliver a Simple and Modern User Experience; Simplicity and mobility of new user interface enhances HR decision-making, increases employee engagement, and streamlines processes
10/1/2014 4:30:05 AM
- Oracle Applications Deliver on the Promise of Real-Time Enterprise by Leveraging Oracle Database In-Memory
10/1/2014 4:27:06 AM
- BUYINS.NET: CYB, SLH, DAL, SYNA, GBF, TRGT Are Seasonally Ripe To Go Up In the Next Five Weeks
10/1/2014 4:15:28 AM
- BUYINS.NET: FFNW, ULTA, LL, MFA, NCIT, SNMX Are Seasonally Ripe To Go Down In the Next Five Weeks
10/1/2014 4:13:06 AM
- ELEAD1ONE Teams with BDC Services Group
9/30/2014 1:37:12 PM
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