Workforce Optimization

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NICE Systems (NASDAQ: NICE) is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers and the enterprise. NICE solutions are designed to help organizations improve operational efficiency, enhance customer insight, and manage compliance and risk. NICE SmartCenter combines workforce and performance management with quality management, interaction analytics, compliance, coaching and customer feedback within a structured services methodology. The award-winning IEX TotalView Workforce Management system is part of the NICE SmartCenter solution.

Workforce Optimization Highlights

11/20/2009
What's Hot in CRM: Week in Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
11/20/2009
What's Hot in CRM: Weekend Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
11/16/2009
NICE Wins 2009 Asia Pacific Frost & Sullivan Leadership Award
After recently being selected for Gartner's Leader Quadrant of 2009 Workforce Optimization Report, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has announced another victory.
11/9/2009
NICE Expands Video Security System to China's Chongqing Metro
After NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, was selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system, the company solidified itself on the video surveillance provider sector.
11/2/2009
NICE Systems' Net Income Down 10 Percent for Q3
After recently announcing that Gartner selected NICE Systems, a provider of advanced solutions for companies the capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, for its leader quadrant in its workforce optimization report, the company announced its financial results for the third quarter.
10/26/2009
NICE Selected for Gartner Leader Quadrant of 2009 Workforce Optimization Report
Whether its research aiming to improve customer relationship management, or "CRM," skills within its own company and to its customers, or an announcement to provide IP video surveillance systems to a plethora of professional outlets, NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, never fails to deliver.
10/19/2009
NICE's Research Shows Contact Centers to Put Customers and Efficiency First
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, announced the results of its first annual benchmark of contact center business and technology trends.
10/12/2009
NICE Selected to Provide IP Video Surveillance Systems to Largest Beijing Metro Project
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has been selected by Beijing Metro in China to provide its IP video systems for its largest security project in the underground subway system.
10/7/2009
TotalView Advance Tool Offers More to Improve Call Center Management Systems
With the recent discussion of one of IEX Corp.'s TotalView management systems being a focal point of the customer relationship management, or "CRM," industry, the company's advanced system – TotalView Advanced – offers even more to organizations trying to increase their call center performance.
10/2/2009
TotalView Central Management Tool Optimizes the Call Center Workforce
In the recent weeks, TMCnet has discussed various video surveillance contracts secured by NICE Systems for casinos in Oklahoma and for small- and mid-sized deployments. And, while the recent contract success exemplifies the company's video surveillance market success, NICE Systems' company, IEX Corp.'s management systems an integral part of the telecom industry, especially within the customer relationship management, or "CRM," demographic.
9/23/2009
NICE Introduces Cost Effective IP Video Surveillance System for Small- and Mid-sized Deployments
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has released NiceVision eXpress, an IP video surveillance solution designed for small- and mid-sized deployments.
9/16/2009
Global Bank Places $4 Million Follow-on Order to Optimize Workforce with NICE Systems
NICE Systems, a provider of advanced solutions for companies to capture, storage, retrieval and analysis of customer interactions for contact centers and enterprises, has received a $4 million follow-on order from a major global bank to standardize on the NICE SmartCenter suite.

Latest Workforce Optimization Industry News

11/20/2009 2:20:50 PM
Terracotta acquires Quartz