IP Phones Featured Articles
Yealink, a manufacturer of IP-based contact center desktop phones, recently announced its partnership with Genesys, a multichannel contact center product provider, to combine the Genesys Customer Interaction Manager with Yealink phones and deliver that combination to Front Line, a Russian business process outsourcing company.
Uboss, an OSS service assignment, billing and automation portal, helps service providers scale their hosted communication services. Its current interoperability with Yealink is regarded as crucial to BroadSoft partners.
Just as legacy technologies start becoming obsolete and new solutions become available, it makes you wonder how you ever accomplished anything with the old system. Traditional PBX phone systems are still being used by many organizations around the world, but as the awareness of IP phones and communication systems continues to increase, the adoption rate is also following suit.
The city of Mandaue has decided to install IP phones for its offices, replacing an older landline system that became too costly. The savings from the new phone system are expected to be so great that they will pay for the new VoIP phones in a little over two months.
Rumor around the desk phone market indicates that Yealink may have overtaken Cisco for the second spot in overall global market share. Although the company would not comment on the rumor to reporters, the company's current inroads within Australia and New Zealand show that it may be pushing forward with enough momentum to rise in the standings.
IP Phones Industry News
Grandstream Completes BroadSoft Certification Testing for its Award-Winning GXV3275 & GXV3240 Video IP Phones for Android™
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