BPA Exchanges Associate Membership with abba
Both nonprofit entities, the organizations are seeking to provide abba member agencies with access to the BPA's library of circulation reports. Those members also will have access to media measurement tools and educational services that will guide them in their efforts for third party remote call monitoring.
6/30/2009
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Pick Remote Call Monitoring to Succeed
In order to figure out how customers are being handled, and what they want, many companies are turning to call monitoring solutions that record communications which can be played back later for quality assurance and training needs.
5/22/2009
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Leading Experts Comment on QM Market Trends
Quality monitoring (QM) solutions have become central to contact center performance. These tools capture the interactions between your customers and agents and in doing so are invaluable in ensuring excellent customer-retaining service. QM also obviates fingerpointing in disputes with electronic records of what was said.
5/12/2009
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Global Study: State of the Network
While this news is positive for this industry, the study also determined that some companies are not adequately prepared. In fact, 75 percent of the organizations that are rushing to roll out new network technologies do not have the tools and visibility necessary to monitor and troubleshoot performance problems.
5/4/2009
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Knowledge Process Outsourcing (KPO) Market Growing: Datamonitor
A new and pioneering report by Datamonitor, "Trends in Knowledge Process Outsourcing – Growth Opportunities in High-Level Processes" discusses the market, the main players active in the sector and analyzes how the recession will impact demand for KPO services. It also assesses how providers of KPO service providers can best position their offerings to take full advantage of the sector's potential.
4/30/2009
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