SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

Monitor Your Agent Performance Effectively

3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

UK Telecom Introduces Paid Priority Answering at Call Centers
8/22/2014 - Some customers may actually be more equal than others - if they can pony up the dough. For a price, one U.K.-based business is offering the chance for customers to jump to the front of the line to have customer service agents answer their calls more quickly.
How to Find Your Cash Cow in the Internet of Things
8/20/2014 - Remote monitoring is likely to be a huge component of the IoT, as multiple devices all communicating with M2M technology need to be observed and controlled. As such, the software behind remote monitoring is expected to be another strong market. Remote service monitoring is usually sold as a monthly fee by those who offer the service today, and that is not likely to change soon.
Fonolo Doubles Revenue, Makes New Partnerships
8/15/2014 - Fonolo, which serves contact centers and their evolving communication needs, announced this week that is has achieved record growth and formed two new partnerships with Avaya and Twilio.
Better CS Turns to Bright Pattern for Improved Customer Interaction
8/13/2014 - Better CS, a business process outsourcer (BPO), was looking out for a cloud contact center solution to help retailers reduce losses from credit card chargebacks. After a comprehensive study, the company has turned to Bright Pattern's Cloud Contact Center Solution.
BPA Quality Moves to New Facility
8/4/2014 - Call center operators around the world are upgrading their facilities in order to address the new touch points in which customers are able to use to contact help centers, as well as improving the working environment for their employees. This includes centers in the Philippines, India and elsewhere. BPA Quality in the U.K. is also undergoing a makeover by moving to a new 10,800 sq. ft. facility.

Breaking Industry News


Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.