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3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

Lack of Call Monitoring Leads to NCAA Penalties
8/27/2014 - Recording conversations initiated by the customer can oftentimes spur privacy issues, but remote call monitoring can also help resolve a diverse range of issues-as seen in the case of the NCAA's two-year investigation conducted with Georgia Tech's cooperation.
Stealth App Monitors Remote Workers, Helps Improve Service
8/27/2014 - Now that much of the global workforce is able to complete work from remote locations through mobile devices such as smartphones and tablets, it makes sense that businesses would want to know what their employees are really doing outside the office. Are they completing work like they are supposed to be? Or are trips outside business walls just an easy way to play hooky while simultaneously being on the clock?
UK Telecom Introduces Paid Priority Answering at Call Centers
8/22/2014 - Some customers may actually be more equal than others - if they can pony up the dough. For a price, one U.K.-based business is offering the chance for customers to jump to the front of the line to have customer service agents answer their calls more quickly.
How to Find Your Cash Cow in the Internet of Things
8/20/2014 - Remote monitoring is likely to be a huge component of the IoT, as multiple devices all communicating with M2M technology need to be observed and controlled. As such, the software behind remote monitoring is expected to be another strong market. Remote service monitoring is usually sold as a monthly fee by those who offer the service today, and that is not likely to change soon.
Fonolo Doubles Revenue, Makes New Partnerships
8/15/2014 - Fonolo, which serves contact centers and their evolving communication needs, announced this week that is has achieved record growth and formed two new partnerships with Avaya and Twilio.

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