Quality Monitoring and Evaluation

BPA Featured Articles

BPA
TeleWare, Pennine Partner to Provide Compliant Call Recording
This week, TeleWare and Pennine announced a new partnership aimed at bringing compliant call recording solutions to the channel, which will also expan…
11/14/2017



BPA
Salesforce Adds CXone Agent to AppExchange
NICE inContact announced the CXone Agent is now available on the Salesforce AppExchange. With the addition, users gain the ability to unify the agent …
11/10/2017



BPA
MegaPath Passes 2017 HIPAA Compliance Audit
MegaPath announced its business communications services officially passed its annual HIPAA audit. This achievement demonstrates MegaPath's dedication …
11/7/2017



BPA
Verint Unveils Automated Quality Management
This week, Verint unveiled its Automated Quality Management (AQM) solution that comes as an integrated element of the Verint workforce optimization su…
11/3/2017



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