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3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

Proxy to Include LTE Security Gateways by Stoke in its Network Solutions
7/23/2014 - The 2014 HOPE X was a hacker event that just took place in New York City over four days, which according to its site has been around since 1994. These events take place globally year-round by many different groups to discuss the many ways in which the vulnerabilities of software and hardware can be exploited. This doesn't include hackers financed by criminal organizations, and governments with sophisticated software and hardware specifically designed to breach personal as well as public and private entities.With so many threats facing organizations, it is important to protect each gateway that could potentially be exploited, including mobile networks.
Building Customer Loyalty: Not as Easy as it Seems
7/16/2014 - Customer loyalty is becoming increasingly difficult to keep for a number of brands in the United States. While it's easy to deliver a single pleasant experience, maintaining a consistently satisfying relationship with customers is no simple task.
New Mobile App Helps SMBs Monitor, Maintain Customer Loyalty
7/15/2014 - The global payment processing company First Data is introducing Perka, a cloud-based customer loyalty application, for SMB merchants to increase customer personalization and connection. The app will be available on First Data's Clover station, a tablet POS that was also bought by First Data in 2013.
Why the Annual Performance Review Doesn't Work for the Call Center
7/10/2014 - If there's one particular day a year that the average employee dreads most, it's the annual performance review. This is the day every worker knows you sit down with the boss and he or she placates you with a little positive language and then proceeds to spend the rest of the time telling you about all the mistakes you made in the last 12 months. Since the review happens only once a year, some of your mistakes are being aired so far after they supposedly occurred that you can barely remember doing what the boss says you did. Sound familiar?
Anturis Releases New IT Monitoring Solution
7/9/2014 - Anturis has announced Version 2.0 of its enterprise-grade IT infrastructure monitoring and troubleshooting cloud service, with Parallels Plesk integration designed for SMBs that do not have advanced IT departments or a large IT budget.

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