TMCnet - World's Largest Communications and Technology Community

Monitor Your Agent Performance Effectively

3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

BPA International Places on Inc. 5000 for Sixth Year in a Row
9/23/2014 - For the past 33 years, Inc. magazine has been ranking the country's 5,000 fastest-growing private companies as a way to look at which industries are most important to the American economy. By seeing which entrepreneurs are excelling in which industries, investors can have a much clearer picture of where to invest their money. It has also granted early exposure to several businesses as they were growing, including Dell, LinkedIn and more. Now, remote call monitoring provider BPA International has made it onto this list after a period of rapid growth - for the sixth year in a row.
Mobile Internet Down? Software Most Likely Culprit, Says Report
9/19/2014 - A recent report conducted by the European Union Agency for Network and Information Security (ENISA) found that two-fifths of mobile Internet outages happened because of software bugs-a significant increase over the 2012 total of just 15 percent. Anecdotal evidence suggests this may also be a problem in the U.S.
Talkdesk Nets Fresh Funding, Offers Pricing Data on an Unusual Idea
9/19/2014 - The call center is generally the forward-facing part of an operation. Customers call into it as a way to get answers to questions or solutions to problems, and sometimes, the call center even works in an outward direction to interact with potential customers. But a call center can be an expensive operation that takes a lot of time and effort to set up. For smaller companies, the call center might have seemed like an impossibly expensive dream, but with Talkdesk, the dream is much more achievable, and for a better price than some might expect.
The Web is Driving More Callers than Ever to Call Centers: How Do You Ensure Quality?
9/12/2014 - It's a bit odd that in an era of modern, omnichannel customer support technologies, it's the telephone that has been garnering a lot of attention as of late. While it may not precisely be the nineteenth-century technology invented by Alexander Graham Bell - it's a little more high tech than that nowadays - the premise is still the same. Customer uses his or voice to engage with an agent at the other end of the line. Agent solves problem; customers and agent thank each other and say "goodbye."
Why Bother Focusing on the Customer Experience?
9/10/2014 - It's a question that many businesses have asked: "Why should my business worry about the 'customer experience'?" It may not happen often-the Ritz-Carlton Leadership Center suggests it happens "every now and then"-but it's a question that likely makes some cringe just to hear it. Yet at the same time, it's a question to answer.

Breaking Industry News

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2014 Technology Marketing Corporation. All rights reserved.