TMCnet - World's Largest Communications and Technology Community

Monitor Your Agent Performance Effectively

3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

How Workforce Optimization Can Improve Agent Performance
7/30/2014 - Every company is constantly looking to improve its efficiency to stay on top of global competition and the external business factors that impact an organization's activities in a big way. Many strategies have been formulated in the past to improve efficiency, but the dynamic nature of businesses entails constant innovation. One of the more recent trends is to use workforce optimization (WFO) as a tool to improve the efficiency of a company's operations.
UK Companies Still Not Embracing Social Media for Customer Enquiries
7/30/2014 - In spite of the rapid adoption of social media as a tool for marketing, one area remains woefully neglected among United Kingdom companies - responses to customer enquiries. In fact only 15 percent of the nation's leading companies even respond to tweets via Twitter, suggesting businesses aren't recognizing the potential of social media platforms to provide customer service and build customer loyalty, according to a report from Webhelp UK.
Q'ligent's Vision Offers Analysis, Monitoring for Linear TV
7/25/2014 - Q'ligent provides monitoring and visualization solutions for such diverse organizations as ad agencies, broadcasters, content distributors, network operators and regulators - through cloud-based monitoring.
Proxy to Include LTE Security Gateways by Stoke in its Network Solutions
7/23/2014 - The 2014 HOPE X was a hacker event that just took place in New York City over four days, which according to its site has been around since 1994. These events take place globally year-round by many different groups to discuss the many ways in which the vulnerabilities of software and hardware can be exploited. This doesn't include hackers financed by criminal organizations, and governments with sophisticated software and hardware specifically designed to breach personal as well as public and private entities.With so many threats facing organizations, it is important to protect each gateway that could potentially be exploited, including mobile networks.
Building Customer Loyalty: Not as Easy as it Seems
7/16/2014 - Customer loyalty is becoming increasingly difficult to keep for a number of brands in the United States. While it's easy to deliver a single pleasant experience, maintaining a consistently satisfying relationship with customers is no simple task.

Breaking Industry News

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2014 Technology Marketing Corporation. All rights reserved.