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BPA Featured Articles

BPA
Verint Vying for Workforce Optimization Leadership
Verint has shown a commitment to equipping the contact center with the tools required to meet the rigorous demands of customer service. The workforce …
7/13/2018



BPA
Getting Ahead of Customer Complaints in the Call Center
The call center is the front line for customer service, serving as a typical initial point of contact. Each interaction poses the opportunity to build…
7/12/2018



BPA
How AI & QA Deliver Better Results
Businesses can leverage AI-based solutions to capture and identify important words and phrases in all their interactions with customers. That can help…
7/5/2018



BPA
Using Advanced Call Center Technology to Drive Results
Businesses can employ an array of call center technology to help agents carry the heavy load. At the same time, these organizations can meet their bus…
7/2/2018



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