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3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014
11/20/2014 - For those who are frequent visitors to the Contact Center Solutions Community, you know that we like to report on recognition that community members get. However, recognition can cover a lot of ground so not always does it involve a company receiving an award for providing great customer services.
Patent Office Attendance Scandal Shows Why Freedom Also Requires Accountability
11/20/2014 - Studies from Stamford University researchers and others have consistently shown that telecommuting employees are more productive than those who stay in the office. But that's only if the employees actually work, which is a problem for the U.S. Patent and Trademark Office. The USPTO is currently embroiled in a scandal where several of its employees who telecommute committed attendance fraud.
DICE Provides New Solutions for Remote Monitoring Centers
11/18/2014 - Call centers and the businesses that run them must have security measures in place, just like any other organization. For call centers receiving personal and sensitive information from customers, such as credit card and Social Security numbers, that security is vital. Remote call monitoring solutions-one way to help ensure that these exchanges are protected from unwelcome ears-must be comprehensive and include coverage of all types of mobile devices in the multichannel age.
CashCall Wins Battle Against Class Action Lawsuit for Call Monitoring
11/13/2014 - In a blow to those who feel they were illegally spied upon, the Fourth District Court of appeals recently ruled that a lawsuit against payday lending company CashCall cannot move forward as a class action suit. While the court did not rule the company could not be sued at all, it did say that any lawsuits brought against the company when it comes to charges about illegal call recording and monitoring will have to be made individually.
Call Monitoring Essential in a BYOD World
11/11/2014 - The mobile workforce seems to be growing across all enterprise verticals, and with so many crucial business calls and exchanges relying on these wireless connections, it makes sense that ensuring smooth operations should be a top priority for most company leaders. In order to do so, companies must enlist the help of remote monitoring systems that can track calls for any issues or discrepancies.

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