Call recording and review can go a long way toward improving agent performance and customer experiences, realizing the desired business outcomes, in c…
Artificial intelligence and automation are awesome. But as we adopt AI and create policies and processes that can be triggered without human intervent…
The Veterans Affairs Department (VA) is trying to solve the ongoing crisis of millions veterans committing suicide through its REACH Vet program.
With some work and the right tools, you can create reports to help your business uncover what's going on in your contact center.