Featured Editorial

Truecaller Will be in Future BLU Devices
2/4/2016 - Our phone number is one of the most identifying pieces of information about us, and in many cases it ends up with people or organizations we want nothing to do with. That may change.
New 'Altitude Strategy Center' Means Real-Time Benefits
2/3/2016 - Keeping old customers as current customers is a vital part of any business operation. The cost of attracting new customers is staggering, so keeping the old ones is key to maintaining profitability.
Call Recording: Not Just for Call Centers Any More
1/28/2016 - Communications is moving to the cloud, which gives us access to lower cost connections, streamlined collaboration and archived conversations.
Speech Analytics: The Indispensable Tool for Call Centers
1/27/2016 - By implementing call center speech analytics into a call center's business strategy, managers of call centers are able to identify specific customer behaviors associated with positive outcomes.
SlimWare Utilities Selects Transera for Improved Customer Engagement
1/21/2016 - Contact centers have always been an essential component of businesses, but with the advent of the Internet, social media and big data analytics, they are proving to be more useful than ever.

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