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BPA Featured Articles

BPA
How to Gain Maximum Value from Call Recording
Call recording and review can go a long way toward improving agent performance and customer experiences, realizing the desired business outcomes, in c…
5/18/2018



BPA
BPA, Bliss: Don't Forget the Human Touch
Artificial intelligence and automation are awesome. But as we adopt AI and create policies and processes that can be triggered without human intervent…
5/11/2018



BPA
VA Tackles Veteran Suicide Epidemic with Predictive Analytics
The Veterans Affairs Department (VA) is trying to solve the ongoing crisis of millions veterans committing suicide through its REACH Vet program.
5/11/2018



BPA
Creating Reports That Enable Understanding
With some work and the right tools, you can create reports to help your business uncover what's going on in your contact center.
4/27/2018



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