Quality Monitoring and Evaluation

BPA Featured Articles

BPA
How to Improve Call Center Quality
At the end of the day, agents are supposed to be providing quality customer service that will keep consumers coming back for more. But how can call ce…
7/20/2017



BPA
Tips for Effective Call Quality Monitoring
Call quality monitoring is an essential practice within contact centers and other organizations. It's a great way for managers to keep track of what t…
7/18/2017



BPA
Browser-based Call Monitoring Empowers Remote Workers
One form of monitoring that's grown increasingly popular over the years is browser based call monitoring. This solution does exactly what the name sug…
7/12/2017



BPA
Verint Partners with NewVoiceMedia for Better CX
The popularity of WFM is leading many companies to team up with one another. The latest partnership was revealed today when NewVoiceMedia, a provider …
7/10/2017



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