Quality Monitoring and Evaluation

BPA Featured Articles

BPA
Getting Top Dollar from Debt Collection
Rank Miner offers tips on quality assurance related to call center debt collection efforts.
8/21/2017



BPA
Five Stats That Prove Your Agents Need Better Coaching
But having the time to impart your knowledge and experience onto your agents is another story entirely. Nonetheless, you should never stop striving to…
8/21/2017



BPA
The Importance of Reporting & Analytics in Call Monitoring
One of the key components needed for successful call monitoring is reporting and analytics. Recording all calls is step one when it comes to collectin…
8/16/2017



BPA
Nine Points to Keep in Mind when Monitoring Calls
According to The Call Evaluation Model, which is a registered trademark of Resource International, there are nine key ingredients on which to base a c…
8/15/2017



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