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3rd Party Remote Call MonitoringBPA has a unique approach to the development of call quality - customer service and the maximization of sales opportunities. 3rd Party Remote Call Monitoring provides services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in our research center. Research shows that many call centers find it difficult to find the time to even listen to calls that have previously been recorded. With 3rd party Remote Call Monitoring, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with 3rd Party Remote Call Monitoring recordings available in near real time.

Featured Editorial

Voice Biometrics Can Help with Call Center Fraud
12/18/2014 - Despite technological investments, call center fraud is still a concern, particularly for call centers whose business is in finance or other industries that deal with sensitive information.
Hosted Solutions Show Promise for Businesses in 2015
12/16/2014 - Hosted solutions and services are one of the biggest trends to ever hit business. They offer easier and more affordable access to even the most sophisticated programs and databases, creating new opportunities for companies across many industries and offering smaller organizations a chance to get the same tools as their larger competitors. Services like 3rd party remote call monitoring give companies a way to ensure quality in their call centers, as well as happy customers at the other end of the line.
BPA Quality Contributes to Growth in Call Monitoring Market
12/11/2014 - Many call centers record some or all customer calls, but lack the resources to actually utilize this data to improve customer service. Enter 3rd party remote call monitoring.
Qualcomm, vitaphone Join Forces for Remote Monitoring and Telehealth
12/9/2014 - Contact centers aren't the only places taking advantage of 3rd party remote call monitoring services today. Telemonitoring technologies give businesses the ability to track all kinds of information through hosted services, making it more cost effective and providing a wider monitoring reach. And while contact centers can use remote monitoring to follow agents' exchanges with customers, assess agent activity throughout the day, and so on, e-health solutions are also beginning to adopt the technology.
Contact Center Growth Areas Identified by Research Firm
12/5/2014 - Sometimes it seems that the tech industry in general and the contact center solutions area specifically, not only has too many acronyms but actually relishes the opportunity to add more. Indeed, witness how fast we have moved from "multi-channel" to "omni-channel' or in the more distant past from "call centers" to "contact centers."

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