Quality Monitoring and Evaluation

BPA Featured Articles

BPA
International Businesses Should Consider Language Choice, Tone
Businesses call on BPA Quality to do quality monitoring of their text and voice interactions with customers in multiple languages. Helen Beaumont Mana…
1/10/2018



BPA
Understanding Performance Can Aid in Improvement
Contact centers are made up of a lot of moving pieces. So it's important to keep a constant eye on what's happening in such dynamic environments. But …
1/8/2018



BPA
Memphis Lowers 911 Wait, Enhances Quality
In case of emergency, you are supposed to call 911. But, what if calling the emergency number actually could cost you your life rather than saving it?…
1/5/2018



BPA
Verint Vaults into AI with Next IT Acquisition
Recently, Verint announced the acquisition of Next IT - A Spokane-based company that specializes in the development of conversational artificial intel…
12/27/2017



View All

Industry News

View All