Quality Monitoring and Evaluation

BPA Featured Articles

BPA
Scorebuddy Offers Tips on CX QA
Scorebuddy co-founder says that contact center quality assurance should start with goal identification, include KPI measurement, and then entail using…
9/25/2017



BPA
Call Recorder Creates Holistic Caller Management
CallApp announced Call Recorder, a completely free caller ID and Spam blocker. In downloading the CallApp application, users can take advantage of the…
9/21/2017



BPA
BT Group Employs NICE to Revive Contact Center
The BT Group has done away with Legacy WFO Solutions and opted to employ NICE as a way to revitalize its contact center.
9/8/2017



BPA
A Wide Variety of Communications Recording Applications
Customer service, quality assurance, regulatory compliance, public safety - these functions drive the need for comprehensive communications recording …
9/5/2017



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