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Secure Trust Bank has chosen Callcredit Information Group to give them customized client acquisition and verification services to aid its growth. The bank has decided to utilize the services of Callcredit's Bristol-based contact center to handle an outbound telesales campaign meant for potential customers. The FSA-accredited contact center will have the responsibility of achieving sales in a fixed timescale.
2/8/2012
Fujitsu has signed an agreement with Natterbox, a UK-based hosted voice and telecommunications company, that will allow Fujitsu exclusive rights to use Natterbox's network-based call recording and retention management services for their mobile devices.
1/27/2012
Customer service training company Telephone Doctor will partner with customer support and sales solutions provider ContactPoint to offer a new training accountability program called Service Ensure, the two companies said today. Service Ensure will be an exclusive offering of Telephone Doctor that will be supported by exclusive call recording, call scoring and call goal-setting features powered by ContactPoint's new performance management tool, LogMyCalls.
1/26/2012
When you think about contact centers you generally don't envision much more than just phones and agents. A few years ago the phone may have been the only piece of technology you needed to run a call center, but with the proliferation of new communication channels and a boatload of new technologies, relying on phones alone is not in the cards for most call centers.
1/13/2012
Supported PBXs
AVAYA |
SHORETEL ASPECT 3COM/HP SIP Recording SIEMENS |
ALCATEL SAMSUNG MICROSOFT BROADSOFT |
Welcome to the Call Recording Channel Sponsored by CSI World
For a call center, having an effective call recording system increasing efficiency and productivity for agents and, ultimately, improves productivity and customer retention. Any organization looking to improve customer interactions and feedback, deploying a call recording system can give agents the proper sales approach they need. Included in call recording software are evaluation and training components, performance reporting, and training and implementation services, all of which improve operations for a call center. This TMCnet channel is designed for industry professionals to learn more about effective call recording systems.