Call Recording & WFO Solutions for PBX VENDORS
Call Recording & WFO Solutions for HOSTED VoIP VENDORS
Call Recording & WFO Solutions for CALL CENTER OUTSOURCERS
Call Recording & WFO Solutions for BPOs

Call Recording Featured Articles

  • Technology Can Help Organizations Combat Time and Attendance Fraud
    Companies have always faced a problem when it comes to ensuring that employees are doing the work they were paid to do. The average employee today spends about a quarter of his or her day not working at all, and the Internet and mobile devices offer great distractions for employees committed to not working.
  • How Call Recording Can Help You Develop Your SWP
    What strategies have you developed for workforce planning? If this hasn't become a strong focus in your organization, you may find your employees at risk for flight to companies that do. The main goal is to focus on the talent that you have, engaging them in their roles and creating a culture that makes them excited to be a part of every day.
  • Call, Desktop Monitoring Can Help Manage Increasingly Mobile Employees
    The case for call and desktop monitoring software in the typical business is growing by the day. Employees are no longer in their cubicles all day long, which reduces the opportunity for managers to make sure their employees are staying productive and on-task.
  • How to Take Your Motivation Strategy Beyond Call Recording
    Are you able to say that gaming is a part of your work life? Unless you actually get paid to play on the clock, chances are the activity is frowned upon by those who cut the checks. When it comes to motivation, however, wouldn't it be fun if a little gaming were introduced into the mix?

Video Showcase

Virtual Observer WFO: Training to Optimization

Featured Whitepapers

  • Creating Accurate Forecasts in Enterprise Workforce Management
    Social networks have changed business. This goes without saying. But what social networks also have done is highlight the fundamental importance of the customer experience when it comes to product and brand marketing.
  • Top 10 Ways To Boost Contact Center Agent Performance
    This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
  • Benefits of Call Recording & Call Monitoring for a Call Center
    This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.