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Call Recording Featured Articles
Teleco, a Phoenix-based business phone system provider, is now offering the new ShoreTel IP phone systems for the businesses in Arizona. The phones are designed to streamline the work of administrators and end-users alike and help users realize real-time scaling and cost savings.
5/20/2013
As different platforms of communication become widely adopted in the industry including instant messaging (IM), video conferencing and telephony, it is vital that enterprises have a unified communications (UC) system to control and synchronize these new developments. To help unify all these platforms into a single solution, Microsoft Lync is one of the most highly regarded UC offerings that can easily be integrated with an enterprise's existing software.
5/17/2013
Among ShoreTel's recent accomplishments is the release of a new cordless IP phone, which provides the same telephony features and quality of a desk IP phone in a cordless, mobile package. Speaking of mobility, it's also made many iPad and iPhone users happy with the new ShoreTel Dock, which allows them to transform their devices into desk phones.
5/17/2013
Virtual Observer Community workforce management system offers a native and smarter integration at a lower cost than legacy workforce management suites, providing Avaya users with distinct advantages in a highly competitive marketplace.
5/9/2013
White Paper Offerings
Supported PBXs
AVAYA |
SHORETEL ASPECT 3COM/HP SIP Recording SIEMENS |
ALCATEL SAMSUNG MICROSOFT BROADSOFT |
Welcome to the Call Recording Channel
For a call center, having an effective call recording system increasing efficiency and productivity for agents and, ultimately, improves productivity and customer retention. Any organization looking to improve customer interactions and feedback, deploying a call recording system can give agents the proper sales approach they need. Included in call recording software are evaluation and training components, performance reporting, and training and implementation services, all of which improve operations for a call center. This TMCnet channel is designed for industry professionals to learn more about effective call recording systems.