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Welcome to the Call Recording Channel
CSI is the developer and distributor of Virtual Observer, a robust and enterprise-ready call recording solution for contact centers.
CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.
This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".
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CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.
This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".
› Follow us on
› Read our Blog
Visit our Call Monitoring channel for more information on Quality Monitoring and Training for your Contact Center.
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Customer Success Stories
Call Recording Featured Articles
Financial institutions – such as banks and credit unions – face an increasing number of regulatory and competitive challenges, especially as both the overall economy and the financial industry itself tightened. If they are proactive, these organizations meet these challenges head on by implementing call recording and quality monitoring systems in order to maintain federal compliance and to keep customer satisfaction at a very high level and, typically recording all incoming or outgoing calls within their contact center environment.
10/23/2009
Call monitoring, the practice of listening to customer interactions and providing feedback to an agent on how they can improve their sales approach, ranks among the most hotly debated topics within the customer relationship management, or "CRM" market.
9/28/2009
Connecticut-based Coordinated Systems, Inc. (CSI) is a call monitoring software development company established in 1972. Its flagship product, Virtual Observer (VO), is a call recording and quality assurance solution that empowers businesses to improve their contact center performance at a lower cost compared to competitive, name-brand systems.
9/3/2009
There's a noticeable trend emerging: more and more enterprise-level corporations are adopting call logging at a high rate, for diverse reasons.
8/7/2009
Coordinated Systems, Inc. (CSI), a provider of call recording and quality monitoring solutions for call centers, announced today its CSI Virtual Observer solution is now certified with ShoreTel's UC system.
6/25/2009
