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SUBSCRIPTIONS
Welcome to the Call Recording Channel
CSI is the developer and distributor of Virtual Observer, a robust and enterprise-ready call recording solution for contact centers.
CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.
This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".
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CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.
This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".
› Follow us on
› Read our Blog
Visit our Call Monitoring channel for more information on Quality Monitoring and Training for your Contact Center.
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Customer Success Stories
Call Recording Featured Articles
Editor's Note: When a company tends to report of the progress or success of a specific product or service, the announcements that flood the press wires are generally filled with testimonials from the provider, rather than directly from the customer. However, I came across a case study that reported how call monitoring and call recording systems provider Coordinated Systems Inc.'s, or "CSI," product's assisted Sacred Heart Health Systems' be a call center of excellence, I had to report.
2/8/2010
Editor's Note: When a company tends to report of the progress or success of a specific product or service, the announcements that flood the press wires are generally filled with testimonials from the provider, rather than directly from the customer. However, I came across a case study that reported how call monitoring and call recording systems provider Coordinated Systems Inc.'s, or "CSI," product's assisted Sacred Heart Health Systems' be a call center of excellence, I had to report.
2/3/2010
Traveling Through the Center of the Storm: A Business Survives Multiple Economic Recessions (Part 2)
Editor's note: In this two part series, Coordinated Systems Inc.'s, or "CSI," Marketing Director, Rich Marcia, sits down with Robert Hutcheon, CEO of CSI, to discuss how the company dealt - and is currently still dealing - with the current economic situation in terms of how it plays into the company's operations and success. Combined with commentary on Hutcheon's past professional and personal experiences, the article takes a unique spin on a traditional CEO interview, and turns it into a compelling tale about how this East Hartford, Conn. company stayed afloat when many others gave up and sank.
1/25/2010
Traveling Through the Center of the Storm: A Business Survives Multiple Economic Recessions (Part 1)
Editor's note: In this two part series, Coordinated Systems Inc.'s, or "CSI," Marketing Director, Rich Marcia, sits down with Robert Hutcheon, CEO of CSI, to discuss how the company dealt - and is currently still dealing - with the current economic situation in terms of how it plays into the company's operations and success. Combined with commentary on Hutcheon's past professional and personal experiences, the article takes a unique spin on a traditional CEO interview, and turns it into a compelling tale about how this East Hartford, Conn. company stayed afloat when many others gave up and sank.
1/25/2010
For companies with contact centers, using all available resources to promote business increases traffic and, ultimately, helps deliver profitable results. As the professional market evolves, more and more companies are turning toward social networking as a way to maintain and promote business and services.
1/15/2010
