Call Recording

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Welcome to the Call Recording Channel

CSI is the developer and distributor of Virtual Observer, a robust and enterprise-ready call recording solution for contact centers.

CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.

This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".

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Visit our Call Monitoring channel for more information on Quality Monitoring and Training for your Contact Center.

Call Recording Featured Articles


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