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INDUSTRIES
INDUSTRIES
Welcome to the Call Recording Channel
CSI is the developer and distributor of Virtual Observer, a robust and enterprise-ready call recording solution for contact centers.
CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.
This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".
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CSI offers the most flexible and scaleable call recording methodologies in the call center space. By partnering with leading phone systems integrators in the Avaya, Cisco, ShoreTel and other leading telephony markets, we enable our partners to provide end-to-end bundled solutions which meet customer growth and budgetary requirements. Please utilize this channel as a resource to explore the benefits of working with CSI.
This call recording channel will feature case studies and success stories on call recording implementations across our many supported environments. Virtual Observer scales from enterprises requiring centralized 100% recording solutions over multiple locations to small and mid-sized centers seeking selective recording for quality and training or pure call logging for compliance purposes. Click here to download our whitepaper on "Demystifying Avaya Enterprise Call Recording".
› Follow us on
› Read our Blog
Visit our Call Monitoring channel for more information on Quality Monitoring and Training for your Contact Center.
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Customer Success Stories
Call Recording Featured Articles
Coordinated Systems, Inc. (CSI), a provider of call recording and quality monitoring solutions for call centers, announced today its CSI Virtual Observer solution is now certified with ShoreTel's UC system.
6/25/2009
(Norwalk, CT – June 3, 2009) Technology Marketing Corporation (TMC) today announced the Call Recording channel, sponsored by Coordinated Systems, Inc., has been launched as the newest addition to the TMCnet channel program.
6/3/2009
After launching a new transaction services company focused on providing retail pharmacy with the best value, service and products in 2001, eRx Network has quickly become a leader in the pharmacy transaction processing industry while continuing to improve and increase its client services.
6/3/2009
It's no secret that in today's ever evolving and challenging Call Center landscape, enterprises are consistently on the look out to implement a centralized call recording solution as workforces scale and disperse remotely.
6/3/2009
