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Call Recording Featured Articles
With some call centers recording tens of thousands of calls per day, the process of finding those calls can often times be a lengthy and aggravating process. Fortunately, contact center supervisors are now using Speech Analytics to automate the process of identifying important - or not so important - calls through personal categorization.
5/25/2012
Steve Coll, the author of a book called Private Empire: ExxonMobil and American Power, was recently featured on National Public Radio discussing the way that the Exxon Valdez oil spill had shaped the culture at ExxonMobil.
5/25/2012
DialMyCalls.com has launched brand new version of free Android application for their voice broadcasting service.
5/17/2012
Whenever a company tries something new, it's always nice to hear from others as to how something has worked for them. Whether it is a new piece of technology, an office product or something as simple as creating a new position within the organization, tips from top leaders can always help to make your transition a little smoother.
5/8/2012
Supported PBXs
AVAYA |
SHORETEL ASPECT 3COM/HP SIP Recording SIEMENS |
ALCATEL SAMSUNG MICROSOFT BROADSOFT |
Welcome to the Call Recording Channel
For a call center, having an effective call recording system increasing efficiency and productivity for agents and, ultimately, improves productivity and customer retention. Any organization looking to improve customer interactions and feedback, deploying a call recording system can give agents the proper sales approach they need. Included in call recording software are evaluation and training components, performance reporting, and training and implementation services, all of which improve operations for a call center. This TMCnet channel is designed for industry professionals to learn more about effective call recording systems.