Call Center Hiring

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Call Center Hiring

Call center hiring can be a time-consuming and challenging task. The goals with call center hiring are straightforward: reach qualified applicants, screen potential employees carefully, provide appropriate training, and retain the best employees. Reaching these call center hiring goals is not always easy, however. FurstPerson can help you find, hire, and keep the right employees. Learn about call center simulation tools, assessment tests and other resources here on the Call Center Hiring channel..

 

FIND the right employee HIRE the right employee KEEP the right employeeSignup now!

 

White Paper from Call Center Hiring Solutions Provider FurstPerson Discusses 'The Role of the Interview'
The truth is, in-person interviews really aren't an effective way to measure a person's skills, aptitude or work ethic. Today, companies are increasingly using software-based evaluation and assessment tools to more accurately measure a candidate's level of skill and "fit" for a job.
11/20/2009
Outsourcing Firm Improves Agent Retention with FurstPerson's Call Center Hiring Solutions
An outsourcing firm providing customer care and support to a major automobile manufacturer was recently able to reduce its high agent attrition rate, thanks to FurstPerson's call center hiring solutions.
11/9/2009
Call Center Hiring: Screening Applicants for Web Chat Skills
FurstPerson offers call center hiring solutions that help companies screen applicants and assess their skills. This includes screening and assessment solutions that can help a company determine if an applicant is the right "fit" for a home-based agent position.
11/2/2009

See all Call Center Hiring Featured Articles

l Center Hiring - Case Studies
 
 
l Center Hiring - Case Studies
Outsourcing/Customer Care - NEW
  Financial/Collections
  Communications/Customer Service
  Travel/Reservations
  Communications/Attrition Study
  Financial/Site Selection
  BPO/Customer Service
  Communications/Tech Support
  Customer Care Outsourcing/Sales
  Product Testing/Starting Center
  Communications/Customer Support
  Recruitment Process Outsourcing
   
  Assessment Products
  Learn how our individual assessment products or the 1stStep hiring system can help you better quality job candidates before you hire them.
  Details
   
  1stHIRE testing system
  Discover how the award winning 1stHIRE testing system can help you shift your contact center hiring practices from today's standard to leading benchmark practices.
  Details
   
  Results
  FurstPerson helped drive powerful retention improvement and reduce call center turnover for this outsourcing company.  Retention increased by 71%.  In addition, FurstPerson's assessment tools predict new hire overall performance. 
  Details