Call Center Hiring
Call center hiring can be a time-consuming and challenging task. The goals with call center hiring are straightforward: reach qualified applicants, screen potential employees carefully, provide appropriate training, and retain the best employees. Reaching these call center hiring goals is not always easy, however. FurstPerson can help you find, hire, and keep the right employees. Learn about call center simulation tools, assessment tests and other resources here on the Call Center Hiring channel..
Within the contact center industry, managers have a variety of challenges when it comes to effectively managing the workforce. This particular industry is wrought with high attrition, labor pools lacking adequate skills, poor training for current agents, increasing pressures to improve service delivery while lowering costs, and so much more. With so many things to worry about, how can the average contact center manager be effective?
5/8/2008
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FurstPerson, a provider of call center hiring solutions, offers exit interviews as well as other solutions that can lend significant value to the call center to improve operations. The company develops the interview guide, contacts a random sample of former employees who either voluntarily or involuntarily left the organization, conducts the interviews via phone or Internet and completes an analysis using statistical validity models. Conclusions and recommendations are then presented to the center for evaluation.
4/18/2008
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Technology Marketing Corporation (TMC) today announced that the Call Center Hiring channel, sponsored by FurstPerson, has been launched as the newest addition to the TMCnet channel program.
4/16/2008
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In today's call center, where agent turnover remains a giant concern, the need for solutions to assist in retaining employees is a must.
4/16/2008
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FurstPerson, a provider of call center hiring and pre-screening tools for the call center, has announced the release of its latest research report which uncovers ways call center hiring can be improved.
4/14/2008
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