Call Center Hiring

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An Over View On Call Center Hiring
Call center hiring can be a time-consuming and challenging task. The goals with call center hiring are straightforward: reach qualified applicants, screen potential employees carefully, provide appropriate training, and retain the best employees. Reaching these call center hiring goals is not always easy, however. FurstPerson can help you find, hire, and keep the right employees. Learn about call center simulation tools, assessment tests and other resources here on the Call Center Hiring channel..
Call Center Hiring Featured Articles
 
West Business Services Call Center is Now Hiring
West Business Services has recently revealed that it is currently hiring 60 people for business-to-business sales and account management to work within its Wausau call center and will be sponsoring a one-day hiring event tomorrow, February 15, 2012.
2/14/2012
 
 
Improve Call Center Hiring with Talent Assessments
People are the greatest asset within the call center, but that asset can turn into a liability when management fails to implement the proper call center hiring practices. The costs associated with high turnover rates have caused executives within the human resource arena to take a closer look at pre-employment assessments and how they can help the business.
2/13/2012
 
 
Need Some Sun and a Job? Call Center in Sarasota is Now Hiring!
Are you hating this cold weather and just want to be warm? Consider heading down to Sarasota, Fla., where a company is now hiring qualified individuals for its call center. Based in Pennsylvania, Protocol Global Solutions is heading South in search of 400 employees that will work in its call center, make calls and process information in relation to a class-action lawsuit.
2/7/2012
 
 
Best Practices for Call Center Hiring
Since the product call centers provide is customer service, their success depends largely on the quality of their agents. Call center hiring-identifying and retaining agents with the appropriate skills and capabilities-is therefore recognized as a key area of investment.
2/6/2012
 
 
Efficient Call Center Hiring Model Creates Significant Financial Value
One of the key challenges within the call center environment is proper hiring practices to keep performance high and attrition low. In working with a provider like FurstPerson, the call center is better equipped to streamline its hiring processes and reduce the costs associated with each new hire. A major telecommunications provider set out to put this theory to the test, assessing the value of FurstPerson's call center hiring offerings.
1/31/2012
 
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Case Studies
10.05.2010
Learn how one retail organization implemented FurstPerson's Retail Hiring Solution, the steps in the process, and the results this organization realized.

White Papers
12.13.2010
Many call center insiders believe that an agent's generation affects longevity and the quality of the customers' experience. FurstPerson conducted research to examine whether generational group membership is related to tenure and/or the customers' experience.