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Welcome to the Call Center Solutions Channel on TMCnet, sponsored by VoltDelta.Skills-based call routing with real-time queue management to contact centers and home agents are provided with the Delta On-Call Contact Center OnDemand solution. An exceptionally robust TDM and VoIP hosting environment with international presence stands-out by supporting more than 2 Billion calls annually. Delta On-Call unifies remote contact centers and home agents as a virtual call handling resource with web-based desktops and soft phone support for operational efficiency.
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Volt Workforce Solutions, a staffing business unit of Volt Information Sciences and sister division to hosted call center and directory assistance solutions provider VoltDelta, has announced that it is among the top winners of The Global Six Sigma & Business Improvement Awards.
11/9/2009
LSSiDATA, a provider of national directory assistance and enhanced public record data -- and a division of call center solutions provider Volt Delta -- has launched a new Website for customer data supplements, new mover identification and rapid refresh information at LSSiDATA.com.
10/30/2009
Helsana, one of Switzerland's largest health insurance providers, is reportedly using Volt Delta's OASIS call center solution to improve its customer service.
10/19/2009
When it comes time for selecting a provider of hosted call center solutions, it's important to consider the underlying technology each vendor is using to deliver its software.
10/2/2009
Volt Delta International, a subsidiary of U.S.-based Volt Information Sciences, has leased space in a London data center in order to support growing demand for its hosted call center solutions.
9/22/2009
LSSi Europe Ltd., a subsidiary of U.S.-based LSSiData, part of VoltDelta Resources LLC and Volt Information Sciences, is now furnishing telephone subscriber information for Latvia, Estonia and Lithuania to its directory assistance provider customers.
9/16/2009
Current economic conditions are prompting many customers to listen to offers with short term benefits, ignoring customer care efforts designed to build long-term loyalty. Those in the communication industry must deal with the conflict of investing to retain and grow a larger percentage of their customer base by providing additional value vs. competing on short term promotions as a defensive measure.
8/27/2009
VoltDelta's "DeltaCallme" automated service answers peak-period or off-hour calls using interactive voice recognition software and SMS confirmation to assist callers. The technology also schedules callbacks and SMS reminders, as well as offers appointment reminders, need for servicing, repeat orders and other customer care services via automation, the company said.
7/30/2009
Telecommunications Services of Trinidad and Tobago (TSTT), offering fixed line and mobile communications, broadband Internet access, lease lines and data services in the twin island state, has replaced its operator services platform with Volt Delta's OASIS call center solution in order to deliver improved operator service.
6/5/2009
The current global market is presenting significant challenges for companies in nearly every industry. At the same time, in order to effectively compete, companies must invest in new technologies.
5/1/2009
Adoption of the software-as--a--service (SaaS) model is accelerating across the enterprise, but particularly in the call center, as companies are discovering the advantages today's hosted solutions offer over premise-based systems.
4/3/2009
