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Welcome to the Call Center Solutions Channel on TMCnet, sponsored by VoltDelta.Welcome to the Call Center Solutions channel, sponsored by VoltDelta, a leading provider of hosted call center solutions. Here you’ll learn all about VoltDelta's industry leading hosted call center and directory assistance solutions. In addition the channel features news articles, features, white papers, case studies and industry research reports regarding recent trends in the call center industry as well as articles about new products and services. VoltDelta's hosted call center solution offers a powerful and flexible ACD delivering intelligent, skills-based routing; an IVR sporting advanced speech recognition for customer self-service; call monitoring/recording; analytics; real-time reporting and more. This hosted, multichannel call center solution is highly flexible and scalable and can be deployed rapidly. To learn more about VoltDelta’s hosted call center solution as well as other industry news, keep it tuned right here to the Call Center Solutions channel. |
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Latest News
2/13/2012 10:02:08 AM
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Editorial Series
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There was a time when all a call center needed to handle was…well calls. But the advanced devices that many of us carry in our pockets have changed the landscape of customer service, allowing for a whole new way to interact with customers. Smartphones are now a channel in and of themselves, and to remain competitive in the immediate future call centers will need to embrace this new technology and meet customers as the average intelligence of their phones continues to increase. At this year's ITEXPO East, many of the panels discussed how these technologies are reshaping the customer experience, and one session, "How Call Centers are Being Reshaped by Smartphones," directly addressed the need for more smartphone support.
2/7/2012
Social media have gained traction as channels of communication designed to drive marketing and sales initiatives to new heights. Today in the Customer Engagement track at ITEXPO, Will Fraser, director of marketing at YUPIQ, discussed some of the strategies that are currently persisting in the space at this morning's session. The title of the session "Who Cares About Fans?" is certainly appropriate, because these days it seems like everyone does.
2/1/2012
In the call center space, providers must be on the forefront in technology options to effectively handle customer needs through multiple communication channels. When technology is lacking, the call center may not be able to support what it has promised to its clients.
1/26/2012
VoicePort, a provider of call center solutions including advanced speech recognition systems and customer-service applications for the newspaper and pharmaceutical industries, announced the launch of a new cloud-based interactive voice recognition service (IVR).
1/16/2012
Recently VoltDelta officials gave a summation of some compelling reasons why businesses interested in expanding their call center options and functionality should be looking at voice recognition, specifically VoltDelta's OnDemand voice recognition resources.
1/13/2012
The health of the economy is often measured in the number of individuals lacking jobs. In the U.S., the recession that rocked so many portfolios, families and individuals reportedly ended more than two and a half years ago. The problem is that too many individuals are still out of work. Fortunately, those companies leveraging call center solutions are offering a light at the end of the tunnel.
1/5/2012
Global Experience Specialists (GES) Received Recognition for Outstanding Customer Service Experience
For the fourth year in a row, exhibit provider Global Experience Specialists (GES) received recognition for customer satisfaction excellence with its call center, awarded by the J.D. Power and Associates "Call Center Certification Program." This program speaks volumes about GES' call center's commitment to provide "an outstanding customer service experience."
1/4/2012
Customer satisfaction - it should be the main purpose for any interaction within the call center. The question is - have you designed your business strategy to ensure all actions and interaction support a method that delivers on customer expectations? Have you installed the right call center solutions to support a broader-reaching initiative?
12/28/2011
Kentucky Fried Chicken Management Pte Ltd and Pizza Hut Singapore Pte Ltd have chosen Acumatica Cloud ERP to replace an aging JD Edwards software deployment.
12/20/2011
Zain, a leading telecommunications operator across the Middle East, reportedly has selected Turkcell Technology's Campaign Management System.
12/14/2011
Unified communications solutions offer your business the flexibility and mobility they need in the fast paced business world of today. To ensure success and compliment your own customized UC solution you'll need great UC audio devices from the world's leading manufacturers. Miss the mark in this important area and you will lose out on some of the most empowering features for employees that unified communications can provide.
12/13/2011
