Welcome to the Call Center Solutions Channel on TMCnet, sponsored by VoltDelta.Welcome to the call center solutions channel on TMCnet, sponsored by Volt Delta, a leading provider of Directory Assistance, Operator Services, data management and information service solutions to the global marketplace. Here you’ll learn all about Volt Delta’s computer-based directory assistance software and systems and other database management and telecommunications services, including its popular OASIS product set. Volt Delta’s carrier-grade call center solutions offer efficient call routing and automation services for both legacy TDM and VoIP call transport. Come see how Volt Delta’s advanced call center solutions can lead to improved agent performance, more efficient call center operations, and increased customer satisfaction and loyalty. |
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With the new offering, made possible through the use of technology from Dial Directions, carriers can offer a "directions" option to callers that will allow them to simply speak their starting location for turn-by-turn directions to their destination via text message.
4/23/2008
Do you remember using directory assistance in "the olden days?" A live operator would answer every time, look up your query and manually connect you. It was hard not to maintain a visual image of a grandmotherly-looking woman with a tall, white hairdo sitting in front of a switchboard wearing an old-fashioned corded headset. Dialing for directory assistance was something you seldom needed to do: invariably, you were telephoning from your home of office, and both places had telephone books.
4/21/2008
VoltDelta Resources and Transera Communications have signed a commercial reseller and marketing partnership.
4/18/2008
If you manage a contact center, chances are good you have experience in offering some sort of self service to customers: an IVR, or a Web site with an FAQ list, perhaps. You know why self-service is good: It automates the basic issues customers have that may take up a large portion of your expensive live agents' time, like balance inquiries and transfers for a bank, outage and billing information for a utility, store hours and stock availabilities for a retail store, price checks in the case of a b-to-b situation.
4/14/2008
VoltDelta Resources and PossibleNOW announced the availability of CallMatch Compliance Service, a contact center compliance application.
4/11/2008
