Call Center Training

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  Mark Brodsky, CEO of Call Center Training Solutions Provider Ulysses Learning, Presented with 2007 George Williams Award from Lowe's YMCA of Greater Charlotte
In recognition of his leadership services, the Lowe's YMCA of Greater Charlotte, N.C., has given Mark W. Brodsky, chairman of the Lowe's YMCA board of managers and president and CEO Ulysses Learning, with a 2007 George Williams Award. In addition, the Lowe's YWCA has created a new award named after him, the Mark W. Brodsky Annual Leadership Award.
3/28/2008
  How to Ensure International Call Center Success Through Best Practices in Hiring, Training and Management
With today's uncertain economic forecast and the constant pressure to reduce costs, many companies have outsourced their call center operations to off-shore or "near-shore" facilities. By off-shoring, these companies can save money and find a highly educated – and frequently, a highly technology-skilled – workforce. However, cultural differences, heavy accents, inadequate training and insufficient hiring practices can lead to poor customer satisfaction experiences, causing a loss of customer loyalty and ultimately, a loss in sales.
2/21/2008
  Ulysses Learning Receives 2007 Product of the Year Award Honored for Outstanding Innovation for 10th Consecutive Year
Ulysses Learning, a global learning and performance improvement company announced recently that its CallMentor Learning and Performance Improvement System received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
2/4/2008
View All Call Center Training Feature Articles
Adobe Rolls with Acrobat Connect Pro
5/8/2008 10:22:51 PM
Bluespec Expands into Japanese Market
5/8/2008 3:31:17 PM
GP Strategies Reports 42% Increase in First Quarter Earnings Per Share
5/8/2008 8:01:19 AM
ScaleMP Announces Channel Partner Program
5/7/2008 8:02:16 AM
Ulysses Learning's Call Center Training solution,
CallMentor, helps develop frontline "judgment".

Service training, sales training and coach training provide
decision making and customer interaction skills that
improve service, sales and coaching performance and
achieve higher levels of customer loyalty.

Ulysses Learning's Call Center Training solutions feature simulation-based e-Learning intelligently blended with facilitated training, coaching and consulting and is the industry's most recognized Call Center Training solution--winning 8 consecutive Product of the Year Awards, among other honors.

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