Call Center Training

Transform Your Contact Center by Deploying the Right Coaching Strategy and Tools
Companies everywhere are cutting back staffing in their contact centers, due to the recession, which means contact center leaders are being tasked to "do more with less." At the same time, these leaders are accountable for developing and improving the performance of their frontline agents.
1/27/2010

Join Ulysses Learning for a Joint Webinar with Company Partner Merced Systems
In this Webinar, you will get the answers you need to improve your organization's customer service. Ulysses Learning has partnered with Merced Systems to develop an end-to-end solution to empower mid-level managers and coaches with performance process tools. These tools will enable managers to meet their overall performance goals amidst continued belt tightening.
1/21/2010

Improving Performance at Harris Bank
At organizations of all sizes, there has been a renewed focus on building a customer-focused culture. However, doing so requires changing the way the company does business at all levels, from the front-line to upper management. And to be effective, there has to be employee buy-in, otherwise, it's just empty platitudes.
12/16/2009

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Ulysses Learning's Call Center Training solution,
CallMentor, helps develop frontline "judgment".

Service training, sales training and coach training provide
decision making and customer interaction skills that
improve service, sales and coaching performance and
achieve higher levels of customer loyalty.

Ulysses Learning's Call Center Training solutions feature simulation-based e-Learning intelligently blended with facilitated training, coaching and consulting and is the industry's most recognized Call Center Training solution--winning 11 consecutive Product of the Year Awards, among other honors.

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