Predictive Dialer Featured Articles
Vehicle Protection Association Applauds Attorney General's Lawsuit Against Illegal Robocalls
Robocalls are machine-generated calls that use an automatic dialer system to deliver recorded or artificial messages to large numbers of people. Robocalls are increasingly used in political and telemarketing campaigns.
The Pros and Cons of Hosted and Premises-based Dialers
The predictive dialer, often thought of as the domain of large, faceless outbound contact centers that plague dinner-eating Americans with unwanted offers of aluminum siding, is one of those technologies that gets a bad rap. While horror stories aplenty exist in the realm of bad experiences, far more companies use dialers successfully to remind customers of refill orders or healthcare appointments, communicate vital information to the parents of schoolchildren, make public service announcements, qualify leads for sales professionals and many more uses.
How Successful will Insightera's Re-targeted Advertising Campaigns be?
In today's digital age, operators, service providers, advertisers and even marketers are finding it tough to propel themselves ahead of others. Hence words like customization and personalization are being bandied about by almost everyone who has something to sell. Companies are no different as they too are talking of personalized ads based on industry, company-size or named accounts, and Insightera's company-targeted advertising is a good example of this.
Using CRM and the Predictive Dialer to Empower Your Sales Team
For a number of companies across the global marketplace, the outbound sales department is the lifeblood of the organization. Their bottom lines depend entirely on talented individuals able to make the right connections and convert leads into customers. The predictive dialer is an excellent tool often used to assist in this process. When leveraged along with robust customer relationship management (CRM) software, the results can be impressive.
SMS-based Marketing Brings Messages to Customers with Maximum Visibility
Back in December 1992, when engineer Neil Papworth sent a message - "Merry Christmas" from his personal computer to the mobile phone of Vodafone's Richard Jarvis, few people could have imagined the impact that SMS, or text messaging, would have on global communications.
Nuiku Launches Virtual Assistant App for Sales Professionals
Nuiku, a Redmond-based start-up offering virtual assistant technology for sales professionals, has announced the release of Nuiku for Sales, an app designed to make sales professionals more efficient and effective while working from a mobile device.
Unsettled Issues Still Haunt TCPA
The Telephone Consumer Protection Act (TCPA) regulates the use of auto/predictive dialers, which are used to initiate prerecorded voice messages, faxes, and SMS text messages.
Rostrvm Partners with Aquira
Companies these days look for all-inclusive solutions under one roof. This saves them the headache of searching for various services while also bringing down the cost.
Predictive Dialer Channel Overview
This Predictive Dialer Channel at TMCnet™ is written for call center professionals.
Predictive dialers, systems that automatically place outbound calls and deliver answered calls to agents; they are the key to using your sales force time as efficiently as possible in your outbound call center.
If you've just heard of a predictive dialer and are considering the purchase of a predictive dialing system, or want to upgrade your existing predictive dialing system, TMCnet's Predictive Dialer Channel is an invaluable source of information on the Internet which will guide you each step of the way.
We hope you may visit our site at www.spitfiredialers.com and select one of our predictive dialer products in our SpitFire® Predictive Brand, the most well known and searched for predictive dialer brand on the Internet.
Today's call centers, while committed to the same basic functions, are vastly different from one another.
The same holds true for predictive dialers. While they all perform the same core function of dialing numbers from a list, they differ by:
To get the most out of your predictive dialer system, you must provide a clear game plan of your dialing requirements to the predictive dialer merchant. If youve never used a predictive dialer before as opposed to a seasoned veteran of call center predictive dialers, your needs may not be known at this stage.
From the start of your relationship with a predictive dialer vendor, your knowledge of your business goals is more essential than is your knowledge of computers and telephony. Telephony originally meaning voice (analog) communication by telephone (land line), this term has come to encompass virtually all of telecommunications, today because virtually all of telecommunications can be done over or while connected to a telephone line.
Unlike some other call center equipment, you must manage the predictive dialer technology to address your specific needs, rather than have your business conform to the dialer technology.
Dont let your vendor try to over-sell or under sell you as not to address your specific needs and future requirements.
A predictive dialer system when managed correctly, the results are surprising.
As the following illustrations show, manual dialing typically results in, on average, 16 minutes of agent talk time per hour. The predictive dialer has the potential to more than double the customer contacts per hour per agent. For more information, on OPC Marketings line of predictive dialers visit: SpitFire® Predictive
It's up to you to decide where you want your organization to be tomorrow and how to drive this business improvement process.
You will also make your mind up how you want to use this convenient, informative easy-to-read TMC predictive dialer channel. We will be updating these columns with the most relevant predictive and call center topics, or you can select only topics that address the current needs of your organization.
With the help of this site combined with your knowledge of your organization's needs, you will be equipped to make informed decisions that will unleash your predictive dialer's full potential.
Congratulations on your decision to maximize your call center's potential. A true predictive dialer is the cornerstone of your success. We hope OPCs predictive dialer channel provides you with the answers you need to select the right predictive dialer, the right predictive dialer merchantand optimize your outbound calls to meet your organization's needs and provide a framework for the successful integration into your current operation.
The predictable results will surely be a high point in your organization's history, as well as in your career in call center leadership.
What the Heck is a Predictive Dialer?
What are Predictive Dialers? On a very basic level, predictive dialers automate the total outbound dialing process.
This technology converts the manual dialing process agents were responsible for and automates it within a computer with specialized software.
The predictive dialing computer selects the person to be called, dials the number, waits for a human response, and only passes a call to an available agent when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from reaching the agent. Since the agent doesn't have to deal with busy signals, answering machines, network messages, and "no answers," he is freed up to take one "ready" call after another.
The main reason for the increasing popularity of predictive dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls. If you're just learning about predictive dialers, you should know that this technology goes by a variety of other names. Included among these interchangeable names are the following: automated telemarketing system, outbound contact management system, and automated dialing.
To keep things simple, we will use the term predictive dialer throughout this book.