Predictive Dialer Featured Articles
NJ Man Sues Chase for 'Willful' Disregard of the TCPA
Businesses that use predictive dialers need to be mindful of applicable laws. This is especially true when it comes to the TCPA, which limits how and under what circumstances businesses can use auto dialers.
Predictive Dialers Offer More Than Meets the Ear
When considering making the leap to purchasing a predictive dialing system, there's more to think about than just cost. While it makes sense to try to get the best value for your money, there are other important considerations that must be factored in.
Twitter Joins the 'Auto-Dialer' Fray
Anyone who's in the business of calling prospects to make a sale is aware of the current kerfuffle surrounding auto-dialers. Simply put, the Telephone Consumer Protect Act, or TCPA, has imposed strict limits on what kinds of calls can be made to private phones, especially if the phone-owners have not agreed to receive such calls.
Court: Current Capability Decides if a Device is an Auto Dialer
The United States District Court for the Southern District of California dismissed a putative class action filed against Crunch San Diego recently, under the Telephone Consumer Protection Act (TCPA).
Making the Case for a Premises-based Predictive Dialer
Even though the cloud is seemingly everywhere these days - with a growing number of voices singing its praises - it might not be the perfect solution for every technology challenge. So it was with that in mind that SpitFire Dialers, manufacturers of flexible, easy to use call center products using the latest technology, recently issued a "pros and cons" listing of why a premises-based system is the better alternative to going to the cloud, for your predictive dialer needs.
Predictive Dialers Can Help More Than Just the Call Center
When most of us think about predictive dialers, we think of telemarketing done from giant contact centers. But predictive dialers make sense for more than just the contact center.
Indian Firm Helps Spread the Benefits of Predictive Dialing Software
Open source software makes a lot of sense for technology firms based in India, where capital is dear but manpower and IT are relatively cheap and plentiful.
Keeping Agents Efficient is a Key Task for Every Contact Center
The most important resource in any contact center is the agent who actually communicates with the customer. Don't forget to support these agents properly.
Predictive Dialer Channel Overview
This Predictive Dialer Channel at TMCnet™ is written for call center professionals.
Predictive dialers, systems that automatically place outbound calls and deliver answered calls to agents; they are the key to using your sales force time as efficiently as possible in your outbound call center.
If you've just heard of a predictive dialer and are considering the purchase of a predictive dialing system, or want to upgrade your existing predictive dialing system, TMCnet's Predictive Dialer Channel is an invaluable source of information on the Internet which will guide you each step of the way.
We hope you may visit our site at www.spitfiredialers.com and select one of our predictive dialer products in our SpitFire® Predictive Brand, the most well known and searched for predictive dialer brand on the Internet.
Today's call centers, while committed to the same basic functions, are vastly different from one another.
The same holds true for predictive dialers. While they all perform the same core function of dialing numbers from a list, they differ by:
To get the most out of your predictive dialer system, you must provide a clear game plan of your dialing requirements to the predictive dialer merchant. If youve never used a predictive dialer before as opposed to a seasoned veteran of call center predictive dialers, your needs may not be known at this stage.
From the start of your relationship with a predictive dialer vendor, your knowledge of your business goals is more essential than is your knowledge of computers and telephony. Telephony originally meaning voice (analog) communication by telephone (land line), this term has come to encompass virtually all of telecommunications, today because virtually all of telecommunications can be done over or while connected to a telephone line.
Unlike some other call center equipment, you must manage the predictive dialer technology to address your specific needs, rather than have your business conform to the dialer technology.
Dont let your vendor try to over-sell or under sell you as not to address your specific needs and future requirements.
A predictive dialer system when managed correctly, the results are surprising.
As the following illustrations show, manual dialing typically results in, on average, 16 minutes of agent talk time per hour. The predictive dialer has the potential to more than double the customer contacts per hour per agent. For more information, on OPC Marketings line of predictive dialers visit: SpitFire® Predictive
It's up to you to decide where you want your organization to be tomorrow and how to drive this business improvement process.
You will also make your mind up how you want to use this convenient, informative easy-to-read TMC predictive dialer channel. We will be updating these columns with the most relevant predictive and call center topics, or you can select only topics that address the current needs of your organization.
With the help of this site combined with your knowledge of your organization's needs, you will be equipped to make informed decisions that will unleash your predictive dialer's full potential.
Congratulations on your decision to maximize your call center's potential. A true predictive dialer is the cornerstone of your success. We hope OPCs predictive dialer channel provides you with the answers you need to select the right predictive dialer, the right predictive dialer merchantand optimize your outbound calls to meet your organization's needs and provide a framework for the successful integration into your current operation.
The predictable results will surely be a high point in your organization's history, as well as in your career in call center leadership.
What the Heck is a Predictive Dialer?
What are Predictive Dialers? On a very basic level, predictive dialers automate the total outbound dialing process.
This technology converts the manual dialing process agents were responsible for and automates it within a computer with specialized software.
The predictive dialing computer selects the person to be called, dials the number, waits for a human response, and only passes a call to an available agent when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from reaching the agent. Since the agent doesn't have to deal with busy signals, answering machines, network messages, and "no answers," he is freed up to take one "ready" call after another.
The main reason for the increasing popularity of predictive dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls. If you're just learning about predictive dialers, you should know that this technology goes by a variety of other names. Included among these interchangeable names are the following: automated telemarketing system, outbound contact management system, and automated dialing.
To keep things simple, we will use the term predictive dialer throughout this book.