Predictive Dialer Featured Articles
Predictive Dialing Can Be an Effective Lead-Generation Tool
Lead generation has come a long way since the days of telemarketing. The Internet has opened up new ways to obtain contacts that can very well lead to promising business relationships.
Consider Supplementing Online Marketing with Telemarketing
While cold telephone calling may have gone the way of door-to-door and direct mail, targeted telemarketing with the use of complementary technologies is still an extremely viable way to engage in business-to-business marketing.
How the Predictive Dialer Protects Against TCPA Challenges
The Telephone Consumer Protection Act ensures that unsolicited calls won't happen unless the consumer grants permission in writing - do they need additional clarification? One commissioner thinks so.
ICTBroadcast Version 3.4 Adds Android Support
ICTBroadcast has announced that it is supporting Android with the release of its new voice broadcasting product, ICTBroadcast Version 3.4.
Should Analytics Take the Place of Experienced Human Intelligence?
For a number of customer service departments, the use of the predictive dialer helps to make the calling floor much more efficient. But does it set the pace for a heavier reliance on analytics?
TelexFREE Selects Tradition of Direct Selling Phone Service
With recent development and innovation in communication technologies, the landline telephony industry has evolved considerably. Telephones have been considered a preferred medium for basic voice communications. The calling services commonly increases mass market penetration, falling prices, and improving the quality of enterprise users.
MDLsolutions Provides the Republicans a Dialing Fix
Realizing the need for effective communication in its campaign success, the Republican Party recently overhauled its call center systems by utilizing MDLsolutions, a provider of turnkey Call Center VoIP Solutions.
What to Consider When Selecting an Outbound Call Center Service Provider
Modern call centers can be focused on outbound calls, inbound calls or a combination of the two. In the case of outbound call centers, organizations may be looking to reach out to the public for telemarketing, taking of surveys, requesting donations, collecting old bills or debts, or similar tasks. The idea is that calls are heading out to contact specific people who are often part of some pre-defined group. Such calls may also be made on behalf of a specific business or client. This is in contract to inbound call centers, where organizations themselves receive calls from the public for support issues or to answer any variety of questions from consumers.
Predictive Dialer Channel Overview
This Predictive Dialer Channel at TMCnet™ is written for call center professionals.
Predictive dialers, systems that automatically place outbound calls and deliver answered calls to agents; they are the key to using your sales force time as efficiently as possible in your outbound call center.
If you've just heard of a predictive dialer and are considering the purchase of a predictive dialing system, or want to upgrade your existing predictive dialing system, TMCnet's Predictive Dialer Channel is an invaluable source of information on the Internet which will guide you each step of the way.
We hope you may visit our site at www.spitfiredialers.com and select one of our predictive dialer products in our SpitFire® Predictive Brand, the most well known and searched for predictive dialer brand on the Internet.
Today's call centers, while committed to the same basic functions, are vastly different from one another.
The same holds true for predictive dialers. While they all perform the same core function of dialing numbers from a list, they differ by:
To get the most out of your predictive dialer system, you must provide a clear game plan of your dialing requirements to the predictive dialer merchant. If youve never used a predictive dialer before as opposed to a seasoned veteran of call center predictive dialers, your needs may not be known at this stage.
From the start of your relationship with a predictive dialer vendor, your knowledge of your business goals is more essential than is your knowledge of computers and telephony. Telephony originally meaning voice (analog) communication by telephone (land line), this term has come to encompass virtually all of telecommunications, today because virtually all of telecommunications can be done over or while connected to a telephone line.
Unlike some other call center equipment, you must manage the predictive dialer technology to address your specific needs, rather than have your business conform to the dialer technology.
Dont let your vendor try to over-sell or under sell you as not to address your specific needs and future requirements.
A predictive dialer system when managed correctly, the results are surprising.
As the following illustrations show, manual dialing typically results in, on average, 16 minutes of agent talk time per hour. The predictive dialer has the potential to more than double the customer contacts per hour per agent. For more information, on OPC Marketings line of predictive dialers visit: SpitFire® Predictive
It's up to you to decide where you want your organization to be tomorrow and how to drive this business improvement process.
You will also make your mind up how you want to use this convenient, informative easy-to-read TMC predictive dialer channel. We will be updating these columns with the most relevant predictive and call center topics, or you can select only topics that address the current needs of your organization.
With the help of this site combined with your knowledge of your organization's needs, you will be equipped to make informed decisions that will unleash your predictive dialer's full potential.
Congratulations on your decision to maximize your call center's potential. A true predictive dialer is the cornerstone of your success. We hope OPCs predictive dialer channel provides you with the answers you need to select the right predictive dialer, the right predictive dialer merchantand optimize your outbound calls to meet your organization's needs and provide a framework for the successful integration into your current operation.
The predictable results will surely be a high point in your organization's history, as well as in your career in call center leadership.
What the Heck is a Predictive Dialer?
What are Predictive Dialers? On a very basic level, predictive dialers automate the total outbound dialing process.
This technology converts the manual dialing process agents were responsible for and automates it within a computer with specialized software.
The predictive dialing computer selects the person to be called, dials the number, waits for a human response, and only passes a call to an available agent when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from reaching the agent. Since the agent doesn't have to deal with busy signals, answering machines, network messages, and "no answers," he is freed up to take one "ready" call after another.
The main reason for the increasing popularity of predictive dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls. If you're just learning about predictive dialers, you should know that this technology goes by a variety of other names. Included among these interchangeable names are the following: automated telemarketing system, outbound contact management system, and automated dialing.
To keep things simple, we will use the term predictive dialer throughout this book.