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Business VoIP Featured Articles

  • A Customer-centric Universe for Customer Service
    Whether you're a customer service rep or a customer yourself, we've all heard that "the customer is always right." Perhaps our philosophies on how we deal with customers and how we act as customers have evolved somewhat, but business VoIP provider Nextiva say that, at least for customer service agents, putting the customer at the center of the universe is imperative for successful business. [Read More]
  • CounterPath Taps UK's UC Market Through ProVu Communications
    Unified communications (UC) is starting to become a more integral part of business processes and call center operations as each day passes. Proof of this lies in an Infonetics Research report from last year called "Enterprise Unified Communications and Voice Equipment," which put the worldwide market revenue at a 31 percent growth through 2013. This sent an alarm signal to vendors around the world operating in this industry, including business VoIP providers. [Read More]
  • How to Motivate Your Seasonal Help This Year
    Business VoIP provider Nextiva highlighted some tips for managers to help keep seasonal employees encouraged so that the feel-good stuff passes onto the customer. Things like goal setting, offering rewards for a job well done, flexibility and making the temporary employee feel not so temporary are all on the list of keeping employees happy. [Read More]
  • Nation's Phone Infrastructure Will Soon Support VoIP
    Within the next few years, engineers work hard to convert the nation's phone infrastructure to modern fiber optic cables - capable of transmitting enormous amounts of data - and provide HD phone service to the public. The process is greatly simplified as telecom operators are already expanding the fiber optic network for ultra-high-speed Internet and data transmission; HD voice will just be another type of data travelling on the cables. [Read More]
  • Cloud-based Networks May Have Been the Best Thing to Happen to VoIP Calling Yet
    Voice over Internet Protocol (VoIP) phone networks are often hailed as the calling system from the future. Though VoIP has been around for some years, it was not until broadband Internet became virtually ubiquitous in the workplace that enough businesses had the bandwidth to support VoIP to make it popular. Now with the rise of cloud technology, it appears that business VoIP may be in the midst of a second revolution. According to a blog from VoIP provider Voxilla, cloud-based VoIP networks could deliver cheap and reliable phone service to business and even residential customers. [Read More]

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