Create exceptional customer experiences starting with process.

Business Process Automation Featured Articles

Global OSS/BSS Market Could Grow to $48.54B by 2018
A new report published by Transparency Market Research has revealed the global OSS/BSS market is set to grow to $48.54 billion by 2018, which is dramatically higher from the value of the market in 2011 when it generated $17 billion. According to this report it is projected to show a year-on-year compound annual growth rate (CAGR) of 16.2 percent during the forecast period.
10/23/2014

Xerox acquires Austin-based Consilience Software
According to the reports, Xerox has acquired Consilience Software, Inc., an Austin-based company providing case management and workflow automation software to the public sector. The details of the transaction have not been disclosed.
10/20/2014

Australian Businesses Cite Data Integration as Biggest Distribution Challenge
A new research report commissioned by business software solutions provider Epicor Software reveals some of the biggest distribution challenges currently facing businesses in Australia.
10/15/2014

BillSoft is Renamed Eztax
BillSoft changes company name to the name of its premiere product Eztax to increase brand recognition.
10/13/2014

Workday Recognized as SaaS HR Management Leader by Forrester
Workday SaaS HR Management given high marks by Forrester in current offering and stratgic categories.
10/13/2014

Avoka's Transact 4.1 Unveiled
Avoka, a customer experience management company, recently released the new Avoka Transact 4.1., with enhanced features to help financial services and government organizations.
10/6/2014

Benefits of Automated Business Process Validation
Every company wants to work at its optimum efficiency to ensure that its cost of operations is low, and at the same time, it is getting the best value for money. To achieve this objective, it is important to plug-in loopholes in many areas such as employee productivity and business processes. The concept of business process validation (BPV) is a popular strategy used by many businesses to verify that its essential processes are unaffected due to changes.
10/6/2014

NetSuite, Gigya Up the Ante on Customer Engagement
Customer engagement is becoming more complex as today's consumers demand personalized experiences - no matter how they interact with a brand. The new Gigya SuiteApp built on the NetSuite cloud development platform engages consumers in dynamic and very relevant ways and could just be what businesses are looking for.
10/3/2014

Featured Resources

Whitepaper: Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
Business process automation is an easy to act on and predictable automated decisions process using content. Automation therefore goes beyond just content delivery and search.

Product Demo: Automate that Process
Right Way

Eliminate costs, latency and human error by automating those manual processes.

Product Brochure: Interaction Process Automation
Interactive Intelligence sees business process automation as an end-to-end course of action. It's the same thinking we put into developing our unified all-in-one communications platform — to automate multichannel interaction processes so businesses manage them more effectively throughout their contact center and enterprise.

Customer Case Study: Blinds.com
Blinds.com is the largest online provider of custom window treatments in the world. The company serves more than one million customers throughout the U.S. and Canada and offers huge savings on high - quality window blinds, shades, plantation shutters, and draperies. Blinds.com is the 10th fastest - growing e-commerce company in America.

Practical Guide: Automating Key Business Processes
Business process re-design (BPR), or reengineering, became a widely adopted management technique used to rethink how work got done in order to dramatically improve customer service, cut operational costs, and increase competitive advantage. In 1993, 60% of the management letters appearing with Fortune 500 company annual reports explicitly discussed reengineering efforts that were then under way.

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