Create exceptional customer experiences starting with process.

Business Process Automation Featured Articles

Xerox Drops Information Technology Outsourcing Business in $1.05 Billion Deal
The information technology (IT) business has always been something of a tough one, with a lot of competitors involved in many different aspects of this broad technological field. IT outsourcing, meanwhile, is one of those fields, and for years, Xerox was a part of it. But that particular field is one in which Xerox no longer wishes to participate, as reports have emerged saying Xerox has sold off the IT outsourcing business to French IT company Atos SE in a deal reportedly valued at $1.05 billion in cash.

Interactive Intelligence Ends Year with Celebration of 20th Anniversary
Interactive Intelligence caps successful year with the celebrtion of its 20th Anniversary.

Phoenix Life Increases Use of ForeSight Software Packages
Phoenix Life further automates operations using expanded set of ForeSight software solutions.

Questco Moves to Davison's HRPyramid for PEO
Questco, a provider of Professional Employer Outsourcing (PEO) services, has announced that it is moving to FW Davison & Company's HRPyramid solution from a legacy system.

Advanced Processing & Imaging Introduces API mPOWER BPA Solution
Sometimes it is easy to forget that when it comes to major market sectors few are larger than governments. It also can get lost that despite the generic name business process automation (BPA) for making the management of workflows and processes faster, more reliable and cost effective, BPA solutions are for any organization. In fact, the applicability of BPA for governments and educational institutions is illustrated by the recent announcement of Boca Raton, FL-based Advanced Processing & Imaging, Inc. (API), a developer of BPA and document management (DM) software, of its API mPower solution-a web-based BPA/DM platform for City/County Government, K-12 School Districts and Small/Medium Businesses (SMB).

Bankers Need Analytics They Can Understand, Not Ph.D's
Red Lambda says democratization-of-data addresses data scientist shortage and facilitates business process automation.

Trilogy Software Announces Drag-and-drop Support for T4 Tax Documents
Payment Evolution provides online accounting software for small and medium-size businesses, accountants, and CPA firms throughout Canada. Based in Toronto, it offers the ability for firms to customize their own payroll services and make sure their employees are paid correctly and on time. Trilogy Software recently announced that its own financial product, the TaxCycle Paperless Tax Office Suite, now includes drag-and-drop support for Canadian's T4 tax forms created through the Payment Evolution platform.

Durban Container Terminal Uses Kalmar SmartStack to Manage Inventory
Kalmar SmartStack tracks the location of shipping containers in a stack, which helps save time and money by avoiding lost containers as well as improving safety. Operators can see in real time where the containers are at all times.

Featured Resources

Whitepaper: Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
Business process automation is an easy to act on and predictable automated decisions process using content. Automation therefore goes beyond just content delivery and search.

Product Demo: Automate that Process
Right Way

Eliminate costs, latency and human error by automating those manual processes.

Product Brochure: Interaction Process Automation
Interactive Intelligence sees business process automation as an end-to-end course of action. It's the same thinking we put into developing our unified all-in-one communications platform — to automate multichannel interaction processes so businesses manage them more effectively throughout their contact center and enterprise.

Customer Case Study: is the largest online provider of custom window treatments in the world. The company serves more than one million customers throughout the U.S. and Canada and offers huge savings on high - quality window blinds, shades, plantation shutters, and draperies. is the 10th fastest - growing e-commerce company in America.

Practical Guide: Automating Key Business Processes
Business process re-design (BPR), or reengineering, became a widely adopted management technique used to rethink how work got done in order to dramatically improve customer service, cut operational costs, and increase competitive advantage. In 1993, 60% of the management letters appearing with Fortune 500 company annual reports explicitly discussed reengineering efforts that were then under way.


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