Create exceptional customer experiences starting with process.

Business Process Automation Featured Articles

Wincor Nixdorf Leading Transformation of Bank Branch Networks
A recent study carried out by the International Data Corporation (IDC) on behalf of Wincor Nixdorf, a German corporation specializing in banking hardware, software and services found that in 2017 banks worldwide will invest $16 billion dollars in branch transformations and the required technology.

Recall Intros New Web-Based Information Management Tool For Enhanced Customer Experience
One of the crucial aspects of creating a positive customer experience is to provide immediate response to queries. According to industry watchers, slow response time can badly affect brand image in a time when customers have become bolder, more vocal and more impatient than ever, demanding immediate communication for resolving issues. Quick and easy access to information helps speed up customer communications.

Appnomic Systems Unveils OpsOne 5.0
These days, companies are under constant pressure to enhance IT efficiency through automation. They also need to reduce costs while maintaining the balance between IT performance management and service delivery.

Genpact Partners with Top Image Systems Ltd
Automation is an important part of strategy for companies these days. The field of automation is witnessing rapid developments and state of the art processes have been offering smooth, advanced automation solutions for the customers.

Global OSS/BSS Market Could Grow to $48.54B by 2018
A new report published by Transparency Market Research has revealed the global OSS/BSS market is set to grow to $48.54 billion by 2018, which is dramatically higher from the value of the market in 2011 when it generated $17 billion. According to this report it is projected to show a year-on-year compound annual growth rate (CAGR) of 16.2 percent during the forecast period.

Xerox acquires Austin-based Consilience Software
According to the reports, Xerox has acquired Consilience Software, Inc., an Austin-based company providing case management and workflow automation software to the public sector. The details of the transaction have not been disclosed.

Australian Businesses Cite Data Integration as Biggest Distribution Challenge
A new research report commissioned by business software solutions provider Epicor Software reveals some of the biggest distribution challenges currently facing businesses in Australia.

BillSoft is Renamed Eztax
BillSoft changes company name to the name of its premiere product Eztax to increase brand recognition.

Featured Resources

Whitepaper: Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
Business process automation is an easy to act on and predictable automated decisions process using content. Automation therefore goes beyond just content delivery and search.

Product Demo: Automate that Process
Right Way

Eliminate costs, latency and human error by automating those manual processes.

Product Brochure: Interaction Process Automation
Interactive Intelligence sees business process automation as an end-to-end course of action. It's the same thinking we put into developing our unified all-in-one communications platform — to automate multichannel interaction processes so businesses manage them more effectively throughout their contact center and enterprise.

Customer Case Study: is the largest online provider of custom window treatments in the world. The company serves more than one million customers throughout the U.S. and Canada and offers huge savings on high - quality window blinds, shades, plantation shutters, and draperies. is the 10th fastest - growing e-commerce company in America.

Practical Guide: Automating Key Business Processes
Business process re-design (BPR), or reengineering, became a widely adopted management technique used to rethink how work got done in order to dramatically improve customer service, cut operational costs, and increase competitive advantage. In 1993, 60% of the management letters appearing with Fortune 500 company annual reports explicitly discussed reengineering efforts that were then under way.


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