Create exceptional customer experiences starting with process.

Business Process Automation Featured Articles

Xerox acquires Austin-based Consilience Software
According to the reports, Xerox has acquired Consilience Software, Inc., an Austin-based company providing case management and workflow automation software to the public sector. The details of the transaction have not been disclosed.

Australian Businesses Cite Data Integration as Biggest Distribution Challenge
A new research report commissioned by business software solutions provider Epicor Software reveals some of the biggest distribution challenges currently facing businesses in Australia.

BillSoft is Renamed Eztax
BillSoft changes company name to the name of its premiere product Eztax to increase brand recognition.

Workday Recognized as SaaS HR Management Leader by Forrester
Workday SaaS HR Management given high marks by Forrester in current offering and stratgic categories.

Avoka's Transact 4.1 Unveiled
Avoka, a customer experience management company, recently released the new Avoka Transact 4.1., with enhanced features to help financial services and government organizations.

Benefits of Automated Business Process Validation
Every company wants to work at its optimum efficiency to ensure that its cost of operations is low, and at the same time, it is getting the best value for money. To achieve this objective, it is important to plug-in loopholes in many areas such as employee productivity and business processes. The concept of business process validation (BPV) is a popular strategy used by many businesses to verify that its essential processes are unaffected due to changes.

NetSuite, Gigya Up the Ante on Customer Engagement
Customer engagement is becoming more complex as today's consumers demand personalized experiences - no matter how they interact with a brand. The new Gigya SuiteApp built on the NetSuite cloud development platform engages consumers in dynamic and very relevant ways and could just be what businesses are looking for.

St. John Ambulance Western Australia Partners with Interactive Intelligence
St. John Ambulance Western Australia recently came to the end of life with its legacy phone system and had decided to replace it with an on-premise product from Interactive Intelligence. This week, it announced that it has begun deploying the new Customer Interaction Center that will take over for its old phone system and sync with its existing systems such as its Computer Aided Dispatch System.

Featured Resources

Whitepaper: Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
Business process automation is an easy to act on and predictable automated decisions process using content. Automation therefore goes beyond just content delivery and search.

Product Demo: Automate that Process
Right Way

Eliminate costs, latency and human error by automating those manual processes.

Product Brochure: Interaction Process Automation
Interactive Intelligence sees business process automation as an end-to-end course of action. It's the same thinking we put into developing our unified all-in-one communications platform — to automate multichannel interaction processes so businesses manage them more effectively throughout their contact center and enterprise.

Customer Case Study: is the largest online provider of custom window treatments in the world. The company serves more than one million customers throughout the U.S. and Canada and offers huge savings on high - quality window blinds, shades, plantation shutters, and draperies. is the 10th fastest - growing e-commerce company in America.

Practical Guide: Automating Key Business Processes
Business process re-design (BPR), or reengineering, became a widely adopted management technique used to rethink how work got done in order to dramatically improve customer service, cut operational costs, and increase competitive advantage. In 1993, 60% of the management letters appearing with Fortune 500 company annual reports explicitly discussed reengineering efforts that were then under way.


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