Create exceptional customer experiences starting with process.

Business Process Automation Featured Articles

WDR mediagroup Deploys Aspera's High-Speed Transfer and Automation Solutions
Germany based media service provider WDR mediagroup (WDRmg) has deployed a complete suite of high-speed transfer and automation solutions from Aspera, an IBM company.

Comings and Goings-ownCloud Add Mark Viens as Vice President, Customer Experience
ownCloud adds Mark Viens as Vice President, Customer Experience with focus on both customers and partners.

Attunity Launches Enhanced Version of Maestro
Businesses are trying hard to understand huge quantities and varieties of data, and analysis of this data is a do-or-die requirement. Data analysis enables companies to answer questions, understand business processes, and discover the important patterns in data and then communicate the results. In order to address the opportunities and challenges of big data, Attunity Ltd has introduced Attunity Maestro 2.0, the latest version of its innovative Big Data management and data distribution platform.

Verint's Customer Engagement Ensures Greater Visibility for Customer-Facing and Back-Office Operations
A North American based telecommunications company is using Verint customer engagement optimization solutions to realize greater visibility into customer-facing and back-office operations. Verint's solutions will also help the company enhance its employees' effectiveness and customer experience.

Appian Partners With Deloitte
Managing IT systems can become a task in itself and companies may find it hard to cope with new technologies that invade IT infrastructure every passing day.

Bharti Retail Selects Accenture to Streamline Technology Operations
Jain hoped that Accenture's systems integration capabilities and deep retail industry knowledge, combined with its understanding and experience in implementing SAP solutions, will help the company simplify and strengthen the efficiency of the company's business operations and support the efforts to rapidly scale up the company's business.

Kofax Acquires Softpro
Kofax acquisition of e-signatures company Softpro GmbH helps further mitigate customer risk.

Genpact Partners with Automic
To date, Genpact has helped its clients realize 14 percent in cost savings, a 38 percent reduction in scheduled tasks, and 18-20 percent per month reduction in service desk incidents by adopting automation-embedded technology.

Featured Resources

Whitepaper: Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
Business process automation is an easy to act on and predictable automated decisions process using content. Automation therefore goes beyond just content delivery and search.

Product Demo: Automate that Process
Right Way

Eliminate costs, latency and human error by automating those manual processes.

Product Brochure: Interaction Process Automation
Interactive Intelligence sees business process automation as an end-to-end course of action. It's the same thinking we put into developing our unified all-in-one communications platform — to automate multichannel interaction processes so businesses manage them more effectively throughout their contact center and enterprise.

Customer Case Study: is the largest online provider of custom window treatments in the world. The company serves more than one million customers throughout the U.S. and Canada and offers huge savings on high - quality window blinds, shades, plantation shutters, and draperies. is the 10th fastest - growing e-commerce company in America.

Practical Guide: Automating Key Business Processes
Business process re-design (BPR), or reengineering, became a widely adopted management technique used to rethink how work got done in order to dramatically improve customer service, cut operational costs, and increase competitive advantage. In 1993, 60% of the management letters appearing with Fortune 500 company annual reports explicitly discussed reengineering efforts that were then under way.


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