Create exceptional customer experiences starting with process.

Business Process Automation Featured Articles

Oracle Voice Virtual Assistant Comes to the Oracle Sales Cloud
Oracle Virtual Assistent helps field sales people be more efficient and effective.

IQ Logic Provides Texas Coastal Energy with Business
IQ Logic, an IT Consulting company and leading provider of Managed Document Service (MDS), recently announced the successful implementation of its acclaimed digital and paper workflows improvements by Texas Coastal Energy Company, an energy explorer and producer of natural gas.

Sapiens Core Upgrade Helps Insurers Automate Business Processes
Sapiens Core upgrade helps insurers leverage BPA tAutomate Business Proco be more efficient and effective.

3 Biggest Trends That Will Shape ERP in 2015
2015 is going to be a year of transition and change for ERP. The days of the slow-moving ERP ecosystem are over - and that's a good thing for CIOs and IT teams who identify the trends and challenges ahead of time.

Mountain Leverage Joins eBay Enterprise for Voice Services
Voice service is an increasingly large part of the landscape for firms these days, and with good reason; being able to make contact quickly between customers and businesses-or between businesses and other businesses-means faster responses to problems, better corrections to said problems, and greater satisfaction all around. But getting a voice provider can be a difficult process, one with plenty of options from which to choose. Recently, eBay Enterprise engaged in this particular process, and came out on the other side with a new voice provider in Mountain Leverage, a company that had plenty to offer eBay's operations.

Business Technology in 2015: NetEnrich's Big Five Predictions
With 2014 on the way out-even JibJab has finally released its 2014 year in review video-and 2015 about to dawn bright and cold for most people in the northern hemisphere, the predictions are coming out hot and fast for just what's going to happen in the upcoming year as we know it. There are possibilities aplenty, of course, but for NetEnrich, the future is heavy on the information technology (IT). Thus, NetEnrich offered up projections for the upcoming 2015, with five big predictions on tap.

Xerox Drops Information Technology Outsourcing Business in $1.05 Billion Deal
The information technology (IT) business has always been something of a tough one, with a lot of competitors involved in many different aspects of this broad technological field. IT outsourcing, meanwhile, is one of those fields, and for years, Xerox was a part of it. But that particular field is one in which Xerox no longer wishes to participate, as reports have emerged saying Xerox has sold off the IT outsourcing business to French IT company Atos SE in a deal reportedly valued at $1.05 billion in cash.

Interactive Intelligence Ends Year with Celebration of 20th Anniversary
Interactive Intelligence caps successful year with the celebrtion of its 20th Anniversary.

Featured Resources

Whitepaper: Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
Business process automation is an easy to act on and predictable automated decisions process using content. Automation therefore goes beyond just content delivery and search.

Product Demo: Automate that Process
Right Way

Eliminate costs, latency and human error by automating those manual processes.

Product Brochure: Interaction Process Automation
Interactive Intelligence sees business process automation as an end-to-end course of action. It's the same thinking we put into developing our unified all-in-one communications platform — to automate multichannel interaction processes so businesses manage them more effectively throughout their contact center and enterprise.

Customer Case Study: is the largest online provider of custom window treatments in the world. The company serves more than one million customers throughout the U.S. and Canada and offers huge savings on high - quality window blinds, shades, plantation shutters, and draperies. is the 10th fastest - growing e-commerce company in America.

Practical Guide: Automating Key Business Processes
Business process re-design (BPR), or reengineering, became a widely adopted management technique used to rethink how work got done in order to dramatically improve customer service, cut operational costs, and increase competitive advantage. In 1993, 60% of the management letters appearing with Fortune 500 company annual reports explicitly discussed reengineering efforts that were then under way.


Weekly Live Demo
CaaS Small Center

Register Today!

Weekly Live Demo
Contact Center Solutions

Register Today!