Business Process Automation

BPA White Papers

The Evolving Role of Process Automation and the Customer Service Experience

A New Approach to Business Process Automation

Top 5 Considerations for Automating Key Business Processes

The Exceptional Customer Experience: It's All About the Process

Best Practices for Process Automation

Practical Guide

A Practical Guide to Automating Key Business Process

Welcome to the Business Process Automation channel sponsored by Interactive Intelligence. Among the latest trends in business process automation, discover why Interaction Process Automation (IPA) from Interactive Intelligence is completely unlike any other business process automation solution. The difference? IPA is "Communications-Based Process Automation." Intelligently, IPA uses your organization's communications platform and functionality proven in contact centers around the world to capture, prioritize, route, escalate, and track every step in a work process. It uses things like presence to determine an employee's availability and assign a work task, and routing and queuing to deliver the work with speed and precision. It escalates efficiency by minimizing process latency and human error. IPA is here, and already, business process automation has changed forever. Stay tuned to the Business Process Automation channel for more on IPA — as well as for articles, features, white papers, case studies and podcasts. Everything you need to know about the rapidly-emerging business process automation industry.

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Business Process Automation Featured Articles

IPsoft Included Among 'Cool Vendors'

IPsoft, an independent provider of autonomic IT services and technology, recently announced that Gartner has included the company among the list of "Cool Vendors" in its new report "Cool Vendors in IT Operations Management." The company has been recognized for its approach to IT service management and its innovative use of expert systems and machine-learning concepts and applications.

5/21/2013

Y&L Consulting Acquires Operari Group

Y&L Consulting, Inc., a company that has assisted many companies with their IT strategy, architecture, programming and integration needs, recently acquired the Operari Group, a specialized consulting firm focused on the interplay between people, the processes they follow and the information they use.

5/20/2013

Descartes Signs SuiteCloud Developer Network Agreement with NetSuite

Descartes Systems Group recently confirmed that it has entered into a SuiteCloud Developer Network agreement with NetSuite. Descartes Systems Group is a premier leader in uniting logistics-intensive businesses in commerce, and NetSuite is a well known provider of cloud-based financials and ERP software suites. This announcement was made at SuiteWorld 2013, which is NetSuite's annual user conference taking place in San Jose, Calif.

5/16/2013

UK's Chilled Food and Drink Distributor Deploys New System for POD

NFT, one of the UK's chilled food and drink distributors, has selected a new system for proof of delivery (POD), which will provide greater visibility and transparency across the entire logistics supply chain. The solution, which has been developed and installed by e-docs UK, is based around the enterprise capture solution ABBYY FlexiCapture.

5/16/2013

aspenONE Exchange Highlighted as the First One-Stop-Shop for Process Engineers

Aspen Technology, Inc. recently introduced aspenONE Exchange, the first content marketplace for the process industries, which offers engineers a one-stop-shop to source equipment data, third-party content and AspenTech resources.

5/9/2013

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