Call Center

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Call Center

Hosted call center software gives customer-facing organizations the opportunity to better serve clients without having to make huge upfront investments. The need for streamlined, easy-to-manage call center systems is what led Contactual to develop its OnDemand Contact Center solution. This call center software solution ties together all customer communication channels (phone, e-mail, Web chat, voicemail) and provides a variety of metrics and productivity tools. Learn more about how call center software can form the foundation of successful customer interactions here on the Call Center channel.

Benefits of hosted call center software:

• Achieve rapid time to value by deploying your call center agents with only a browser, an internet connection and a phone

Reduce costs by eliminating the need for specialized call center hardware and software

Improve call center productivity by routing each interaction to the right agent, right away

Eliminate customer frustration by providing call center agents a unified view of the customer’s contact record, purchase and interaction history

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Call Center Solution from Contactual Helps WebConverse Improve Client Relationships, Reduce Costs
Like most call center companies, the success of WebConverse hinges on being able to build better customer relationships while keeping support costs low.
4/16/2008

Call Center Trends: Integration
Integrating CRM and communications into a single application is one way call centers can maximize their achievement of best practices.
4/8/2008

Call Center Trends: Home Agents
One of the hottest trends in the call center market today is home agents.
4/8/2008

Introducing the Call Center
A call center is a centralized office where a large volume of customer interaction phone calls are made and received.
4/8/2008

See all Call Center Featured Articles

 

5 evaluation criteria of On-demand Contact Center Technology Six Myths of On-demand Contact Centers Simple way to Deploy a Call CenterIntrep Call Centers 24x7 Labor Ready AskAFS Web Converse
 
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