Call Center

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  • Work-From-Home Employees: Good or Bad for Your Organization?

    While many organizations have found a way to cut costs by allowing employees to work "virtually," or from their homes, many other organizations have rejected the model. While there are a lot of myths surrounding work-at-home employees ("they could be on the golf course for all you know!"), there are a number of companies who have had experiences, both good and bad, with the work at home model. Read More »
    2/2/2012

Call Center

To survive in this difficult economy, businesses must deliver an above-average customer experience in order to retain existing customers as well as acquire new ones. All businesses must put even greater focus on the quality of service delivered through their call center. Traditionally this has meant providing more training to call center agents, so that they have the skills in place to deliver prompt and courteous service over the phone - but today, deploying the very latest call center technology has become critically important, as it allows organizations to deliver faster, more effective customer service at a lower cost.

For this reason, Contactual's hosted call center solutions are gaining favor over traditional on-premises or "hardware based" systems.

With Contactual's hosted call center solution, organizations get immediate and automatic access to the latest and most advanced call center technologies without having to bear the expense and hassles that come with proprietary hardware and software solutions. Through the deployment of a hosted call center solution, an organization can upgrade its traditional call center to a full-featured, state-of-the-art, multi-channel contact center in just a matter of days, and at much lower cost compared to purchasing or upgrading an on-premises system.

Contactual is the global leader in on-demand hosted call center solutions. Every day, all over the world, thousands of call center agents in Customer Service, Technical Support, Telesales, and Internal Help Desk roles use Contactual. 

Benefits of hosted call center software:


Contactual's hosted call center software holds numerous advantages over on-premises systems:

  • Fast to Deploy - Because there is no equipment or software to order, install, and configure your call center can be up and running in just a few days.  All your agents need is an Internet connection, a web-browser and a phone to get started.

  • Reduced Ongoing Costs - Because our call center software is delivered via the Internet, as a managed service, our customers don't have to make a huge up-front capital investment in new hardware, network architecture or software licenses - instead they simply "lease" the call center software on a "pay-as-you-go" basis.

  • Scalability - Our solution is hosted in 8 state-of-the-art data centers around the world. You can rapidly scale up your call center operations without having to invest in new hardware or architecture. This is particularly advantageous for companies that experience seasonal business cycles.

  • Call Center Management - The Contactual call center solution is delivered as a managed service. Contactual takes on responsibility for application performance, including the maintenance and upgrades of all related hardware and infrastructure, which in turn greatly reduces the strain on your company's IT department.