Call Center

To survive in this difficult economy, businesses must deliver an above-average customer experience in order to retain existing customers as well as acquire new ones. All businesses must put even greater focus on the quality of service delivered through their call center. Traditionally this has meant providing more training to call center agents, so that they have the skills in place to deliver prompt and courteous service over the phone - but today, deploying the very latest call center technology has become critically important, as it allows organizations to deliver faster, more effective customer service at a lower cost.

For this reason, 8x8's hosted call center solution is gaining favor over traditional on-premises or "hardware based" systems.

With 8x8's hosted call center solution, organizations get immediate and automatic access to the latest and most advanced call center technologies without having to bear the expense and hassles that come with proprietary hardware and software solutions. Through the deployment of a hosted call center solution, an organization can upgrade its traditional call center to a full-featured, state-of-the-art, multi-channel Virtual Call Center in just a matter of days, and at much lower cost compared to purchasing or upgrading an on-premises system.

8x8 is the global leader in on-demand hosted call center solutions. Every day, all over the world, thousands of call center agents in Customer Service, Technical Support, Telesales, and Internal Help Desk roles use 8x8 Virtual Call Center solutions.

Benefits of hosted call center software:

8x8's Virtual Call Center software holds numerous advantages over on-premises systems:

Fast to Deploy - Because there is no equipment or software to order, install, and configure your call center can be up and running in just a few days. All your agents need is an Internet connection, a web-browser and a phone to get started.
Reduced Ongoing Costs - Because our call center software is delivered via the Internet, as a managed service, our customers don't have to make a huge up-front capital investment in new hardware, network architecture or software licenses - instead they simply "lease" the call center software on a "pay-as-you-go" basis.
Scalability - Our solution is hosted in 8 state-of-the-art data centers around the world. You can rapidly scale up your call center operations without having to invest in new hardware or architecture. This is particularly advantageous for companies that experience seasonal business cycles.
Call Center Management - 8x8's Virtual Call Center solution is delivered as a managed service. 8x8 takes on responsibility for application performance, including the maintenance and upgrades of all related hardware and infrastructure, which in turn greatly reduces the strain on your company's IT department.

Call Center Featured Articles

8x8 Patent Helps 911 Services Find Callers Faster
8x8 was awarded with a new patent in April, and like most patents, it's filled with complex terminology that can be confusing for those unfamiliar with the jargon. As such, it might be helpful to take a look at 8x8's 87th patent to understand what it can do.

6/18/2013

Small Call Centers Gain Large Call Center Functionality via Cloud VoIP Solutions
While mental images of call centers tend to drum up giant halls of hundreds or even thousands of agents all working simultaneously, the truth is usually far less grand. About 65 percent of contact centers have 50 agents or less, meaning that the small call center is generally the rule, not the exception.

6/18/2013

8x8 Demonstrates Industry's Only Cloud-Based Call Center and Hosted PBX Solutions
8x8, Inc. delivers innovative cloud communication services including hosted PBX telephony, unified communications, call center software and video conferencing solutions for more than 30,000 small and medium-sized businesses. The company has received awards and is recognized as a leader in the services it provides by Gartner, Frost & Sullivan and Synergy Research Group. The demonstration at the 14th Annual Call Center Week lets organizations to see the company's Virtual Contact Center and Hosted PBX solution.

6/17/2013

View All >>