Call Center
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Call Center

Contactual provides a better alternative to traditional contact center software. Our innovative hosted solution is the fastest and easiest way for companies to deploy a world class contact center.  The Contactual OnDemand Contact Center is delivered 100% in the Software as a Service (SaaS) model so you can deploy your contact center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in Customer Service, Technical Support, Telesales , and Internal Help Desk roles use Contactual.  The OnDemand Contact Center seamlessly supports your agents regardless of their location - in-house, remote, onshore, offshore, or home-based

 

Benefits of hosted call center software:

  • Achieve rapid time to value by deploying your call center agents with only a browser, an internet connection and a phone
  • Reduce costs by eliminating the need for specialized call center hardware and software
  • Improve contact center productivity by routing each interaction to the right agent, right away.
  • Eliminate customer frustration by providing call center agents a unified view of the customer’s contact record, purchase and interaction history
Call Center Featured News
  • The Advantages of SaaS-based Call Center Solutions, Part 3
    Software-as-a-service or "cloud"-based call center solutions continue to gain traction in the small to medium sized business segment, as companies come to recognize the many advantages they have over premises-based systems.
    10/29/2009
  • The Advantages of SaaS-based Call Center Solutions, Part 2
    Today's software-as-a-service or "cloud"-based call center solutions are a considerable improvement over the hosted or ASP models of not-too-distant past – particularly in terms of reliability, service quality, scalability, feature sets, ease of deployment and reduced up-front cost.
    10/22/2009