Contactual provides a better alternative to traditional contact center software. Our innovative hosted solution is the fastest and easiest way for companies to deploy a world class contact center.  The Contactual OnDemand Contact Center is delivered 100% in the Software as a Service (SaaS) model so you can deploy your contact center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in Customer Service, Technical Support, Telesales , and Internal Help Desk roles use Contactual.  The OnDemand Contact Center seamlessly supports your agents regardless of their location - in-house, remote, onshore, offshore, or home-based. 

 

Benefits of hosted call center software:

• Achieve rapid time to value by deploying your call center agents with only a browser, an internet connection and a phone
• Reduce costs by eliminating the need for specialized call center hardware and software
• Improve contact center productivity by routing each interaction to the right agent, right away.
• Eliminate customer frustration by providing call center agents a unified view of the customer’s contact record, purchase and interaction history