Welcome to the Hosted Predictive Dialer channel! As the call recording and CRM industries expand and grow, this site is your daily dose of news about everything hosted predictive dialer-related including developments with hosted ACD, IVR, and business analytics. As a leading player in the hosted predictive dialer arena, LiveVox offers PCI compliant, SIP-based platforms that simplify flobal routing and minimize operating expenses for companies looking for more flexibility and control over their contact center operations. See LiveVox's latest news here as it continues to provide services to increase revenue and sales productivity with hosted predictive
dialer solutions.

Voice2Phone Announces Reseller Program
Voice2Phone, a supplier of auto dialer software, announced it has established a reseller program to allow third-party vendors to sell and distribute Voice2Phone's technology. Resellers will have the ability to rebrand the product under their own label, earn a commission on each product they sell, and will have direct links to their own ordering page managed by Vocie2Phone and can embed those links on their company websites.
5/21/2012

Cloud Switching and How it Helps With Multi-Site Frustrations
Deploying a call center across multiple sites and geographies is time consuming and expensive. Routing across multiple sites is a constant challenge, and the pains are caused by site-based switches (ACD/PBX). An ACD/PBX is a switch that was originally designed more than 20 years ago to service a single site. Premise-based technology is simply not built to service more than one site.
5/21/2012

LiveVox Communicator Enables Contact Centers to Quickly and Easily Access Benefits
The process of transitioning a contact center to Voice over IP (VoIP) may seem daunting. Outside network and telephony consultants will usually list expensive hardware necessary for the transition, including IP/PBX upgrades, media conversion tools, and signal equipment to turn the traditional analog phone calls into a digital IP one. Costs, time and trouble seem to outweigh any benefits VoIP may offer.
5/14/2012

Three Reasons Call Centers Need Blending
While for many call centers out there blending may seem like a bad idea or at the very least an idea they'd like to implement if they only could, it may be much more worthwhile for a call center to implement a blended environment than was previously thought. While there are certainly obstacles to the blended approach, blended environments can bring several specific advantages to the call center environment that make it well worth considering despite the potential downsides.
5/10/2012

Webinar to Tap the Strengths of Gen Y Agents
Knowlagent and DMG Consulting have teamed to host a free webinar to tap the strengths of Gen Y agents. The webinar through CRMXchange on Thursday, May 10, 2012, at 2 p.m. EDT - "What Makes a Millennial Tick? Maximizing the Potential of the Gen Y Agent."
5/4/2012

LiveVox to Examine Benefits of Hosted Predictive Dialer, Cloud Services
The rise of cloud-based services is helping contact center executives reap the synergies of multi-site operations, which has long been a challenge with premise-based switching equipment.
4/26/2012