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Interactive Voice Response Market Continues Growing Quickly in 2012
Interactive Voice Response (IVR) systems are expected to become a $3 billion market by 2017, with hosted IVR systems gaining popularity among companies looking to avoid the struggle of maintaining their IVR, while at the same time looking to alleviate the struggles of their customers. What began as a way to provide after-hours support to customers of banks and airlines has now grown to become a leading market in customer service technology. Though countless commercials argue that IVR experiences are more frustrating than helpful, the clips of customers shouting into their receivers or speaking extremely slowly, only to be misrouted or told to repeat themselves, may soon be a thing of the past.
Interactive Voice Response (IVR) systems are expected to become a $3 billion market by 2017, with hosted IVR systems gaining popularity among companies looking to avoid the struggle of maintaining their IVR, while at the same time looking to alleviate the struggles of their customers. What began as a way to provide after-hours support to customers of banks and airlines has now grown to become a leading market in customer service technology. Though countless commercials argue that IVR experiences are more frustrating than helpful, the clips of customers shouting into their receivers or speaking extremely slowly, only to be misrouted or told to repeat themselves, may soon be a thing of the past.
Custom IVR System Solutions
For almost 30 years Interact’s VIP IVR System platforms have been the cornerstone of our customers’ global endeavors, and they currently support over 80 million end users worldwide.
Whether you are looking to introduce new voice applications and services into an emerging market, or augment an already robust solution portfolio, Interact’s VIP IVR Systems can quickly take you from an idea, to full implementation.
Interact’s Interactive Voice Response solutions can help organizations in virtually any industry run more efficiently with a wide array of voice applications. These Interactive Voice Response solutions can be tailored to a customer’s specific needs, or a customer’s outdated existing legacy applications can be rewritten to provide a quicker time to market and faster ROI.
Whether you are looking to introduce new voice applications and services into an emerging market, or augment an already robust solution portfolio, Interact’s VIP IVR Systems can quickly take you from an idea, to full implementation.
Interact’s Interactive Voice Response solutions can help organizations in virtually any industry run more efficiently with a wide array of voice applications. These Interactive Voice Response solutions can be tailored to a customer’s specific needs, or a customer’s outdated existing legacy applications can be rewritten to provide a quicker time to market and faster ROI.
IVR System Feature Articles
Interactive Voice Response Market Continues Growing Quickly in 2012
Interactive Voice Response (IVR) systems are expected to become a $3 billion market by 2017, with hosted IVR systems gaining popularity among companies looking to avoid the struggle of maintaining their IVR, while at the same time looking to alleviate the struggles of their customers. What began as a way to provide after-hours support to customers of banks and airlines has now grown to become a leading market in customer service technology. Though countless commercials argue that IVR experiences are more frustrating than helpful, the clips of customers shouting into their receivers or speaking extremely slowly, only to be misrouted or told to repeat themselves, may soon be a thing of the past.
Interactive Voice Response (IVR) systems are expected to become a $3 billion market by 2017, with hosted IVR systems gaining popularity among companies looking to avoid the struggle of maintaining their IVR, while at the same time looking to alleviate the struggles of their customers. What began as a way to provide after-hours support to customers of banks and airlines has now grown to become a leading market in customer service technology. Though countless commercials argue that IVR experiences are more frustrating than helpful, the clips of customers shouting into their receivers or speaking extremely slowly, only to be misrouted or told to repeat themselves, may soon be a thing of the past.
IVR Systems and Media Platforms Revolutionize Today's Customer Service Strategies
Implementing IVR systems as functioning media platforms means a lot of things: efficiency, higher levels of organization, and tailoring to specific customer needs. Most importantly, this collaboration enhances business' overall customer service strategies by advancing voice-related technology as we know it. IVR systems typically help organizations operate smoothly with the use of a wide selection of voice applications, while media platforms are used to handle resources such as voice, dtmf and video. Together, the integration of the two allows businesses to increase efficient use of their voice, audio and video resources.
Implementing IVR systems as functioning media platforms means a lot of things: efficiency, higher levels of organization, and tailoring to specific customer needs. Most importantly, this collaboration enhances business' overall customer service strategies by advancing voice-related technology as we know it. IVR systems typically help organizations operate smoothly with the use of a wide selection of voice applications, while media platforms are used to handle resources such as voice, dtmf and video. Together, the integration of the two allows businesses to increase efficient use of their voice, audio and video resources.
Interact Delivers Customized IVR System Capabilities
Who is using the click to call services and what are people saying about it? That's the general question regarding the increasingly popular hosted service that has the makings of a simple IVR system.
Who is using the click to call services and what are people saying about it? That's the general question regarding the increasingly popular hosted service that has the makings of a simple IVR system.
Natural Language Understanding Becoming a Bigger Part of Our Lives
There's no denying that Siri is changing the way people look at their hardware. But as much a game-changer as Siri is by itself, it's the basis behind Siri-natural language understanding-that's really shaking the game up as we know it.
There's no denying that Siri is changing the way people look at their hardware. But as much a game-changer as Siri is by itself, it's the basis behind Siri-natural language understanding-that's really shaking the game up as we know it.
Park Associates to Discuss Implications of Gesture and Voice Recognition Technologies
Parks Associates has said that it'll explore the implications of gesture and voice recognition technologies, including the growing popularity of offerings such as Apple's Siri and Microsoft's Kinect, at the "The Human TV Remote: Gesture and Voice Recognition," session during CONNECTIONS conference, scheduled to be held in the first week of June.
Parks Associates has said that it'll explore the implications of gesture and voice recognition technologies, including the growing popularity of offerings such as Apple's Siri and Microsoft's Kinect, at the "The Human TV Remote: Gesture and Voice Recognition," session during CONNECTIONS conference, scheduled to be held in the first week of June.
IVR System Multimedia
Interact Inc. at ITEXPO East 2021
TMC’s Stefanie Mosca speaks with Ed McKee, Director of Marketing, Interact
TMC’s Stefanie Mosca speaks with Ed McKee, Director of Marketing, Interact
Interact Inc. at ITEXPO West 2011
Interact, Inc., is a company playing a key role in interactive voice response. In an interview with TMCnet's Rich Tehrani, Chris Buffum, Director of Sales for Interact, explains more about the company, their products and their solutions.
Interact, Inc., is a company playing a key role in interactive voice response. In an interview with TMCnet's Rich Tehrani, Chris Buffum, Director of Sales for Interact, explains more about the company, their products and their solutions.
Multiple Devices
With Joined Accounts from Interact Incorporated, mobile subscribers can join multiple data usage devices under one single account and receive one bill for all data usage for their smart phone, tablet, USB mobile broadband device, etc.
With Joined Accounts from Interact Incorporated, mobile subscribers can join multiple data usage devices under one single account and receive one bill for all data usage for their smart phone, tablet, USB mobile broadband device, etc.
Joined Accounts from Interact Incorporated
Invigorate Joined Account rating allows mobile operators to provide cost saving mobile sharing plans for families, friends, and businesses looking to consolidate bills and reduce mobile expenses.
Invigorate Joined Account rating allows mobile operators to provide cost saving mobile sharing plans for families, friends, and businesses looking to consolidate bills and reduce mobile expenses.
Interact Inc. at ITEXPO East 2011
Interact, Inc., is a company playing a key role in interactive voice response. In a recent interview with TMCnet's Patrick Barnard, Doug Page, manager of Global Sales for Interact, shared some insight into current company offerings and what has been changing in the interactive voice response space in the past few years
Interact, Inc., is a company playing a key role in interactive voice response. In a recent interview with TMCnet's Patrick Barnard, Doug Page, manager of Global Sales for Interact, shared some insight into current company offerings and what has been changing in the interactive voice response space in the past few years
Listen Product Overview
Listen is Interact's easy-to-use, web-based communication solution. Integrating Conferencing, Voicemail, FindMe/FollowMe, and IP-PBX; together, on one simple system. Keeping you in touch with anyone, from anywhere.
Listen is Interact's easy-to-use, web-based communication solution. Integrating Conferencing, Voicemail, FindMe/FollowMe, and IP-PBX; together, on one simple system. Keeping you in touch with anyone, from anywhere.
Realize
By providing real-time stats of activity across your entire solution, Interact's Realize accommodates your unique, fast-paced environment by providing the data and notifications you need, when you need them, key to your business' decision making and success. Realize was developed as a web-based application, with customizable dashboards providing real-time information of various stats and operations, enabling your organization to make informed business decisions to quickly address problem areas, as well as identify emerging opportunities.
By providing real-time stats of activity across your entire solution, Interact's Realize accommodates your unique, fast-paced environment by providing the data and notifications you need, when you need them, key to your business' decision making and success. Realize was developed as a web-based application, with customizable dashboards providing real-time information of various stats and operations, enabling your organization to make informed business decisions to quickly address problem areas, as well as identify emerging opportunities.
SPOTbuild
Why tie-up valuable resources and capital writing VoiceXML/CCXML applications by hand when Interact Incorporated can provide you with a cost effective, time saving alternative? This video will demonstrate SPOTbuild, Interact Incorporated's easy-to-operate graphical service creation environment for the design and deployment of call flows and voice applications. Watch how SPOTbuild gives even novice users the ability to easily operate, design, build and deploy voice applications without writing a single line of code.
Why tie-up valuable resources and capital writing VoiceXML/CCXML applications by hand when Interact Incorporated can provide you with a cost effective, time saving alternative? This video will demonstrate SPOTbuild, Interact Incorporated's easy-to-operate graphical service creation environment for the design and deployment of call flows and voice applications. Watch how SPOTbuild gives even novice users the ability to easily operate, design, build and deploy voice applications without writing a single line of code.
Interact Looks Toward the Future of VoiceXML
[PODCAST] - Doug Page, director of sales for Interact describes how the company has adapted to the changing and expanding voice application industry. With heavy competition on its hands, Interact maintains a fresh, unique perspective on what the customers want and how to provide it.
[PODCAST] - Doug Page, director of sales for Interact describes how the company has adapted to the changing and expanding voice application industry. With heavy competition on its hands, Interact maintains a fresh, unique perspective on what the customers want and how to provide it.
VoiceXML: Why Performance Matters
[PODCAST] - Lynn McKee, President and CEO of Interact Inc., talks with TMC’s Kelly McGuire about why VoiceXML is more preferable over other proprietary IVR applications.
[PODCAST] - Lynn McKee, President and CEO of Interact Inc., talks with TMC’s Kelly McGuire about why VoiceXML is more preferable over other proprietary IVR applications.
VoiceXML and the Industry
[PODCAST] - Todd Britson, application development manager at Interact Inc., talks with TMC’s Kelly McGuire about how VoiceXML has changed the telecom industry and how Interact, and its accompanying systems, is a leader in the space.
[PODCAST] - Todd Britson, application development manager at Interact Inc., talks with TMC’s Kelly McGuire about how VoiceXML has changed the telecom industry and how Interact, and its accompanying systems, is a leader in the space.
Interact’s VoiceXML Offers Unparalleled Advantages to Users
[PODCAST] - TMCnet’s Kelly McGuire and Interact Inc.’s Vice President and Founder Greg Gissler discuss how the company’s VoiceXML media platform, SPOT, help companies in the telecom industry increase productivity and maximize operations.
[PODCAST] - TMCnet’s Kelly McGuire and Interact Inc.’s Vice President and Founder Greg Gissler discuss how the company’s VoiceXML media platform, SPOT, help companies in the telecom industry increase productivity and maximize operations.
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System News
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ZTE Wins Best Integrated IMS Solution Award
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