TMCnet LOGIN
Webinars
Integrated Cloud CRM drives 3X more ROI
Cloud CRM Featured Articles
Soffront Software Honored for Helping Clients Improve Cloud CRMSoffront Software, Inc. has been awarded a Customer Interaction Solutions 2012 CRM Excellence Award by TMC's Customer Interaction Solutions magazine. Soffront's Customer Relationship Management (CRM) services include cloud CRM, implementation, CRM training and support plans.
5/22/2012
Soffront Mobile CRM Allows for Constant, Easy Access for Optimal Customer ServiceSoffront, a provider of customer relationship management (CRM) solutions, offers a variety of CRM services and software, including customer support, helpdesk software, back office support, datasheets and marketing automation. It also offers mobile CRM. With Soffront Mobile, Soffront extends CRM by providing real-time mobile access to critical business information. The software allows for easy access using any mobile browser available on smartphones and mobile devices, including iPhone, Android, BlackBerry and Windows Mobile.
5/21/2012
Oracle Helps Companies Find Sustainable Business GrowthOracle is helping organizations achieve sustainable business growth by integrating Oracle's RightNow CX Cloud Service with Oracle Fusion Sales. This integration allows relevant, cross-channel customer interactions to increase revenue opportunities and drive organizational efficiencies.
5/18/2012
Cloud CRM Needed for Improving Customer ServiceIn today's world of mobility and social networking, businesses can take advantage of technology tools to meet customer needs. Cloud CRM solutions are able to completely transform the traditional customer service platforms.
5/17/2012
Cater to Customer Service Carefully, Maintaining Balance in the Call CenterDial any 800 number and you're likely to get transferred to an automated system that, by asking several questions, puts you in queue for the next available representative. Companies are so committed to making their customers happy that they offer a multitude of communication channels through the call center - such as phone lines, e-mail queries, interactive Web applications, and live online chat representatives - to address their customer concerns.
5/9/2012
Welcome to the Cloud CRM channel! As the CRM industry rapidly grows
and expands, this site is your daily dose of news about everything related to the cloud and integrated customer relationship management software. This includes sales automation software, marketing automation, project management and more. As a major player in the cloud integrated CRM scene, Soffront offers flexible, scalable, and affordable solutions for companies looking for a productive and cost-efficient outlet for managing integrated customer relationship software. See Soffront's
latest news here as it continues to provide services to increase revenue and
sales productivity.
latest news here as it continues to provide services to increase revenue and
sales productivity.
More on Cloud CRM
Cloud CRM Industry News
Top Reasons
Single Communications Screen Simplifies Navigation
Soffront CRM is a beautifully brainy solution to outdated ways other CRM programs are designed to help salespeople sell. Soffront's single view communications screen is the intuitive and user-friendly way to present customer communications. Salespeople sell more with less navigation. All communication with customers and prospects is documented in a single view, so contact is easy to initiate. With fewer steps to see the communications history, less navigation is required to quickly review the contact history with a customer or prospect. Quicker access to customer communication and fewer steps to document activity make Soffront a beautifully brainy CRM solution. Email Captured in Communication Notes Saves Time
Emails are saved as communications notes so all customer communications are organized in a logical single view. No more scrolling through multiple screens or attachments before a call to discover the last email or communication with a customer or prospect. Comments and other communications are seen together so users view details in one place, again saving time and frustration preparing for a call or meeting. An integrated communications history presented within a single customer screen really increases contact productivity. With integrated email, telephone and other marketing communication with customers and prospects in a single screen, Soffront CRM matches the way people really work. User Friendly Software Mimics Sales Process
With Soffront, regular follow up activities never close…simply change the follow up date to further the sales process. This means users don't have to close out activities and open new activities every time saving them time recording each customer contact. Redundant follow up doesn't create clutter within the calendaring function either. Rescheduling is simple by entering a new date and a new subject. Productivity reports are driven by the communication notes ensuring managers have the tools they need to review salesperson efforts. Activity for the day is dramatically increased with fewer steps required to record the day's communication and activities with customers and prospects and move on to
the next. Smart Lead Distribution Simplifies Sales Manager Tasks
More built in automation helps sales managers distribute prospect or sales leads easily. Soffront's automated lead distribution function sends leads to each salesperson sequentially, ensuring an equal distribution of leads in a single geographical selling area. Leads are distributed equally in a round-robin format or in an even load distribution strategy. Best of all, managers no longer have to distribute leads manually saving them time consuming and often inconsistent lead distribution. React to Marketing Campaigns in Real Time Users can manage and distribute electronic marketing campaigns all within Soffront's CRM software. Real time reporting and response rates lead to real time decision making so that sales and marketing can create follow up that results in greater productivity. No more waiting for reports from 3rd party email vendors. Salespeople can react to leads immediately. Requests for more information can be fully automated giving salespeople more time to sell. Best of all, integrated marketing campaign management means not having to buy a 3rd party vendor's software.
Soffront CRM is a beautifully brainy solution to outdated ways other CRM programs are designed to help salespeople sell. Soffront's single view communications screen is the intuitive and user-friendly way to present customer communications. Salespeople sell more with less navigation. All communication with customers and prospects is documented in a single view, so contact is easy to initiate. With fewer steps to see the communications history, less navigation is required to quickly review the contact history with a customer or prospect. Quicker access to customer communication and fewer steps to document activity make Soffront a beautifully brainy CRM solution. Email Captured in Communication Notes Saves Time
Emails are saved as communications notes so all customer communications are organized in a logical single view. No more scrolling through multiple screens or attachments before a call to discover the last email or communication with a customer or prospect. Comments and other communications are seen together so users view details in one place, again saving time and frustration preparing for a call or meeting. An integrated communications history presented within a single customer screen really increases contact productivity. With integrated email, telephone and other marketing communication with customers and prospects in a single screen, Soffront CRM matches the way people really work. User Friendly Software Mimics Sales Process
With Soffront, regular follow up activities never close…simply change the follow up date to further the sales process. This means users don't have to close out activities and open new activities every time saving them time recording each customer contact. Redundant follow up doesn't create clutter within the calendaring function either. Rescheduling is simple by entering a new date and a new subject. Productivity reports are driven by the communication notes ensuring managers have the tools they need to review salesperson efforts. Activity for the day is dramatically increased with fewer steps required to record the day's communication and activities with customers and prospects and move on to
the next. Smart Lead Distribution Simplifies Sales Manager Tasks
More built in automation helps sales managers distribute prospect or sales leads easily. Soffront's automated lead distribution function sends leads to each salesperson sequentially, ensuring an equal distribution of leads in a single geographical selling area. Leads are distributed equally in a round-robin format or in an even load distribution strategy. Best of all, managers no longer have to distribute leads manually saving them time consuming and often inconsistent lead distribution. React to Marketing Campaigns in Real Time Users can manage and distribute electronic marketing campaigns all within Soffront's CRM software. Real time reporting and response rates lead to real time decision making so that sales and marketing can create follow up that results in greater productivity. No more waiting for reports from 3rd party email vendors. Salespeople can react to leads immediately. Requests for more information can be fully automated giving salespeople more time to sell. Best of all, integrated marketing campaign management means not having to buy a 3rd party vendor's software.
Next Steps
Discover More
