Cloud CRM Featured Articles
Today's customers have certain expectations - they've grown to get in contact with a company however they want to, at any time, and they want as many choices as possible. Cloud customer relationship management (CRM) systems help embrace today's customers by accessing the data they offer, such as habits, preferences and trends, and being available across multiple channels whenever they expect interaction.
Asahi Technologies, a provider of software solutions, has expanded its service portfolio with Insightly CRM services, a popular Google Apps CRM and project management package.
Customer relationship management (CRM) systems enable businesses to capture customer information and analyze the data to achieve better product deliverance and ultimate customer service. CRM solutions used to only be stored in central databases consisting of hardware and network infrastructure. Now, with the advancement of cloud technologies, many companies are drifting away from the hard locations of data and moving to Internet-based solutions such as cloud CRM.
The traditional organization supporting employees at one centralized location is no longer the norm. Today's enterprise may still maintain corporate headquarters, but it also supports remote employees connecting to the corporate network via outside endpoints. Such a set up requires innovation, technology and remote management services.
Customer relationship management (CRM) is a critical system for businesses to be able to control their relationships and communications with customers. With so many similar products and services out in the market today, the key to stability and standing apart from the competition is by forging long-term customer relationships through superior service and easy access to information and answers.
latest news here as it continues to provide services to increase revenue and
Cloud CRM Industry News
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Soffront CRM is a beautifully brainy solution to outdated ways other CRM programs are designed to help salespeople sell. Soffront's single view communications screen is the intuitive and user-friendly way to present customer communications. Salespeople sell more with less navigation. All communication with customers and prospects is documented in a single view, so contact is easy to initiate. With fewer steps to see the communications history, less navigation is required to quickly review the contact history with a customer or prospect. Quicker access to customer communication and fewer steps to document activity make Soffront a beautifully brainy CRM solution. Email Captured in Communication Notes Saves Time
Emails are saved as communications notes so all customer communications are organized in a logical single view. No more scrolling through multiple screens or attachments before a call to discover the last email or communication with a customer or prospect. Comments and other communications are seen together so users view details in one place, again saving time and frustration preparing for a call or meeting. An integrated communications history presented within a single customer screen really increases contact productivity. With integrated email, telephone and other marketing communication with customers and prospects in a single screen, Soffront CRM matches the way people really work. User Friendly Software Mimics Sales Process
With Soffront, regular follow up activities never close…simply change the follow up date to further the sales process. This means users don't have to close out activities and open new activities every time saving them time recording each customer contact. Redundant follow up doesn't create clutter within the calendaring function either. Rescheduling is simple by entering a new date and a new subject. Productivity reports are driven by the communication notes ensuring managers have the tools they need to review salesperson efforts. Activity for the day is dramatically increased with fewer steps required to record the day's communication and activities with customers and prospects and move on to
the next. Smart Lead Distribution Simplifies Sales Manager Tasks
More built in automation helps sales managers distribute prospect or sales leads easily. Soffront's automated lead distribution function sends leads to each salesperson sequentially, ensuring an equal distribution of leads in a single geographical selling area. Leads are distributed equally in a round-robin format or in an even load distribution strategy. Best of all, managers no longer have to distribute leads manually saving them time consuming and often inconsistent lead distribution. React to Marketing Campaigns in Real Time Users can manage and distribute electronic marketing campaigns all within Soffront's CRM software. Real time reporting and response rates lead to real time decision making so that sales and marketing can create follow up that results in greater productivity. No more waiting for reports from 3rd party email vendors. Salespeople can react to leads immediately. Requests for more information can be fully automated giving salespeople more time to sell. Best of all, integrated marketing campaign management means not having to buy a 3rd party vendor's software.