Want Customer Feedback? You Have to Overcome Survey Fatigue

Surveys are a great way to capture customer perception and feedback, especially if they are completed immediately after an interaction. The only problem is this effective tool has been adopted by so many different businesses as of late that consumers have grown tired of being asked, weary of sharing another piece of information and even bored at the thought of another survey. Even with the best IVR systems at play, consumers are losing interest. Read More »

Genesys Launches Its Proactive Engagement Solution

Genesys has launched its Genesys Proactive Engagement solution designed to increase Web sales and give customers a first contact resolution center for all of their troubleshooting needs. Genesys has been a leading provider of customer service and contact center solutions for over 20 years. Read More »

IVR Technologies and Squire Technologies Enter into Partnership

IVR Technologies, Inc., a software developer of IP-based enhanced services and real-time billing solutions, has partnered with Squire Technologies to deliver real-time billing, enhanced services and switching solutions to VoIP carriers worldwide. Read More »

Surevin Picks Drishti's AMEYO Solution to Enhance Overall Business Productivity

Surevin recently picked the AMEYO solution from Drishti,to improve the overall business productivity and customer experiences. Read More »

Launch Communications in the Cloud with IVR Buddy

For the small business seeking to migrate communications to the cloud, IVR Buddy is designed to make it easy. Positioned as a game-changing telecom solution, IVR Buddy enables the non-technical user to build a cloud-based phone system to meet business needs. The widget-based interface was developed by Danish programmer Peter Schroder. Read More »

IVR systems are a great way for companies to save money and time by effectively directing and managing incoming customer calls. In a marketplace where every dollar matters, the efficient implementation of an IVR lets your customer service reps focus only on the most pressing customer concerns. Angel.com lets you build, manage and deploy a complete IVR solutions in a fully hosted environment, requiring no investment in hardware, software, support, or ongoing maintenance. Best of all, the Angel.com easy-to-use, web-based solution puts the control in your hands- empowering you to manage your solution directly from your desktop and insuring every caller leaves satisfied. Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications Find out how Angel.com IVRs can benefit your business by visiting www.angel.com or calling 1888 My Angel.

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