IVR

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IVR - Deliver high quality customer service without the high costs with Angel.com
Angel.com lets you build, manage and deploy a complete IVR solution while at the same time saving valuable dollars, resources and time associated with traditional applications. How? The Angel.com solution is fully-hosted, requiring no investment in hardware, software, support, or ongoing maintenance. Best of all, the Angel.com easy-to-use, web-based solution puts the control in your hands- empowering you to manage your solution directly from your desktop and insuring every caller leaves satisfied. With Angel.com, you can:
  • Reduce hardware, software, and maintenance costs associated with traditional IVR applications
  • Quickly and easily build and manage a complete IVR solution, at the click of a mouse
  • Improve your caller’s experience with our flexible and user-friendly design options
  • Update or enhance your application on the fly, in real-time to respond to changing business or customer needs
  • Easily integrate with your backend databases and web applications to provide data to your callers, or capture data to be reported back to you
Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications. Find out how Angel.com can benefit your business today, visit www.angel.com or call 1888 My Angel.

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IVR Feature Articles
Who Said IVRs Have to be Boring?
Bring up the topic of IVRs during a party or social gathering and you're likely to hear people bemoan the inadequacies of today's systems. They'll share anecdotes about how they got "lost in the company phone maze" and hung up in frustration, or how they got almost all the way to the end of a self-service transaction only to have the system fail on them in some way, thus requiring them to call back and start all over again.
6/24/2009
DMG Consulting Identifies Coming Changes in IVR Market
Based on the strength of new applications, rapid deployments and product innovation, sales of IVR solutions are growing rapidly. DMG expects a four-year CAGR of 13.4 percent for the hosted/managed inbound IVR sector and 18.7 percent for the outbound IVR segment.
6/4/2009
IVR Vendor Angel.com's Hosted Phone Survey Solutions: Fast to Launch, Simple to Use
Want to know what your customers really think of your company, your products, or perhaps more importantly, your customer service? Then why not start asking them?
6/1/2009
Angel.com 'Springs Forward' with New IVR Enhancements
IVR solutions provider Angel.com has planted Spring Forward, the most recent version of its on-demand product offering. The new product sports new features that "put the caller first" and improve customers' overall experience by making automated systems easier to use and more efficiently solving callers' problems. These new features will in turn reduce costs and boost productivity, thereby freeing-up scarce resources that can then go into developing new and enhancing products and services and their marketability, leading to increased profits.
5/4/2009
Angel.com's Site Builder Toolkit Lets Novices Design, Deploy and Manage a Customized IVR System
Hosted IVR services offer a lot of advantages for businesses – not the least of which is the fact they are fast and easy to deploy and require no up-front investment in hardware, software, upgrades or IT department resources.
4/30/2009