Angel Announces Banner Year of over 35 Percent Growth in 2011

Angel, a provider of better ways to engage with customers, improve customer satisfaction and reduce operating costs, has announced it had very strong growth in 2011, attributable partly to its growing presence in the healthcare and financial markets, according to a company press release. Read More »

IVR Company Angel Welcomes Cloud Veteran to Team

As a pioneer of the cloud, Angel needs all the support it can get to maintain its momentum in the IVR and call center solutions space, and a significant part of this support has to do with its team. Read More »

Consider Investing in Current IVR System to Handle Customer Service Obligations

According to this Angel blog, most large call centers that experience extremely large call volumes could enjoy great advantage by shifting gears and investing in IVR. By taking some time to analyze the IVR metrics, make the right corrections within the platform and repeat the process, customer satisfaction will improve. This efficient approach to IVR can also deliver additional cost savings, particularly when it comes to applications dealing in large volumes. Read More »

IVR: Intelliverse Unveils Hosted Solutions for Contact Centers

Cloud-based communications provider for enterprises Intelliverse has announced its hosted solution for contact centers. The company's platform integrates interactive voice response (IVR), automated call distribution (ACD) and IP Telephony applications into one solution. Company officials said that this eliminates the need for multiple vendors. Read More »

Best Practices for Designing Today's IVR Systems

Did you know that hardware died in 2011? If not, it's time to meet its immortal ghost: the cloud. Read More »

IVR systems are a great way for companies to save money and time by effectively directing and managing incoming customer calls. In a marketplace where every dollar matters, the efficient implementation of an IVR lets your customer service reps focus only on the most pressing customer concerns. Angel.com lets you build, manage and deploy a complete IVR solutions in a fully hosted environment, requiring no investment in hardware, software, support, or ongoing maintenance. Best of all, the Angel.com easy-to-use, web-based solution puts the control in your hands- empowering you to manage your solution directly from your desktop and insuring every caller leaves satisfied. Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications Find out how Angel.com IVRs can benefit your business by visiting www.angel.com or calling 1888 My Angel.

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