EagleACD is entering the United Kingdom with an attractive offer for businesses: hosted call center services at no cost. The service provides full infrastructure support for a company to support in-house or home-based customer care personnel without the high costs of building an on-site call center and without any of the fees typically charged for on-demand services.

As call center infrastructure costs continue to escalate, EagleACD is continuously finding ways to drive them back down with our hosted services that enable full-service, on-demand support for call centers, said Kent Charugundla, founder and CEO of EagleACD. The business environment in the United Kingdom allows EagleACD to go a step further by eliminating the fees altogether for our hosted call center services.

There are no hidden fees associated with the no-cost EagleACD service and it is offered to businesses of all sizes, from start-up to large enterprises. In fact, a number of large companies have already expressed strong interest in the no-fee hosted service and several are already in the pilot stage at this time. EagleACD can set up organizations for the service quickly, adding hundreds of agents within hours.

At no cost to your company, our hosted call center infrastructure is a no-brainer, said Charugundla. We have eliminated the need to build the in-house call center and offer an attractive solution that is more cost-effective than most outsourcing deals. The services are straight-forward and easy to use, providing tremendous savings while keeping the customer care process in-house where it is often most successful.

EagleACDs hosted contact center model is a valuable tool for giving small businesses and large enterprises the functional equivalent of a premise-based call center, including full operational and administrative control and access to all real-time and historical reports, without the implementation lead time, the system integration cost, and the capital expense of an in-house system. EagleACD offers full control of call treatment with monitoring and recording of all media for the most effective call center management and quality assurance. EagleACDs hosted predictive dialing services are not included as part of the no-cost offering, but are available at an additional fee.