Hosted Contact Center Feature Article

Telephony@Work announced that CallCenterAnywhere Release 8.0 has received the Best of Show award for Contact Distribution Systems. Questex Media Group, Inc. presented the awards at its sixth annual ICCM Conference & Expo on Tuesday, September 27, in Las Vegas.

"ICCM's Best of Show Awards recognize products or services that we feel will have the most significant impact on the contact center and customer relationship industry," said Christina Condos, group show director of Questex Media. Entries were judged on ease of integration, implementation, system quality, customer service features and return on investment.

CallCenterAnywhere is a comprehensive, multi-channel IP Contact Center solution that is integrated-by-design. It enables companies to share all of its technology resources across locations without sacrificing local control. CallCenterAnywhere V.8.0 provides enterprise contact centers with unique, patent-pending capabilities designed to maximize customer satisfaction and agent retention on a dynamic basis; by automatically adapting technology-driven business processes in real-time, including skills-based routing rules, in response to customer feedback survey trends and changing agent preferences.

"This innovation bridges the gap between company perceptions and customer realities, while empowering companies to dynamically incorporate customer feedback into their technology-driven business processes," said Eli Borodow, CEO of Telephony@Work. "Since customer loyalty has been definitively correlated to business growth across industries, we believe that Dynamic Customer Satisfaction Management will effectively change how technologies are leveraged in contact centers; in order to maximize both customer loyalty and corporate opportunities for business growth."

"With the introduction of our patent-pending Dynamic Customer Satisfaction Management capabilities, Telephony@Work is continuing an eight year tradition of industry thought leadership and innovation," said Edwin Margulies, COO of Telephony@Work. "Every one of the forty awards we've won to date reflects unique value that we've created in consultation with our customers; value that increases revenue and agent productivity, reduces technology operating costs, and enhances customer loyalty and retention. We're proud to have our efforts recognized so prominently at one of the industry's leading trade events and we hope to continue to build on our longstanding tradition of value-driven innovation."