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Erik Linask Info


Group Editorial Director

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

Latest Articles

Getting the Most out of the Coming 5G Revolution with SD-WAN - 02/28/2020
Why Unified Communications Needs to Include Contact Centers - 02/28/2020
UCaaS provider to MSPs Cytracom Gets Major Investment to Drive Growth - 02/28/2020
InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse - 02/27/2020
Arria NLG Adds Automated Data Narratives to Maistering AI Applications - 02/25/2020
Future of Work Speaker: The Problem with AI Assistants is They're Not Human Enough - 02/12/2020
Intelisys Cyber Security Expert: AI is Growing, but Beware, Hackers Use It Too - 02/12/2020
Google Keynoter at ITEXPO Says Digital Whiteboards Have Changed Collaboration - 02/12/2020
At ITEXPO, Cisco Exec Says Digital Transformation is About Culture as Much as Technology - 02/12/2020
ITEXPO Speaker IKIN Talks Future of Holographs and 5G - 02/11/2020
ITEXPO Speaker Fonative Talks Trends That Are Defining the Communications Space in 2020 - 02/11/2020
ITEXPO Speaker Thrio: Customers Comparing CX Across Markets, Changing the Competitive Dynamic - 02/11/2020
ITEXPO Exhibitor Viirtue Talks Automation,Microsoft Teams, Cybersecurity, and more Topics from TechSuperShow - 02/10/2020
MSP Expo Speaker & Exhibitor High Wire Networks On Managed Security Opportunities - 02/07/2020
Managing Contingent and Blended IT Labor - 01/06/2020
Solving the Blended IT Workforce Management Challenge - 01/06/2020
Building a Field Service Business by Going Direct to Technicians - 11/22/2019
Turning Hold Times into Positive Customer Experiences - 11/13/2019
The Impact of Poor Customer Experience on Your Bottom Line - 11/13/2019
Ushering in a New Era of Trading with Blockchain - 11/08/2019
Billion or Bust! A Journey through Lanham Land and the Rise of Rackspace - 11/05/2019
Billion or Bust! An Insightful Journey through Lanham Land and the Rise of Rackspace - 11/05/2019
From Keenan to Julian Marley, Vectors 2019 Brought Energy to the SkySwitch Community - 10/29/2019
SkySwitch Launches New SIP Trunking Storefront at Vectors 2019 - 10/28/2019
Cloud Voice Alliance Launches at SkySwitch's User Conference Vectors 2019 - 10/28/2019
SkySwitch Focuses on Importance of E911 Services at Vectors 2019 - 10/17/2019
VoIP Providers Can't Afford to Ignore One-Way Audio - 10/16/2019
Getting Your (Real) Job Done Means Outsmarting Your Email - 10/15/2019
Hybrid Multi-Cloud Growth Drives ONUG's AIOps Framework - 10/14/2019
Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market - 10/01/2019
Unified Office Brings Unified Communications, IoT, AI to Restaurant Industry - 09/30/2019
8x8 Launches WebRTC-based Meeting Rooms Solution - 09/23/2019
How On-Demand Field Service Labor Can Grow Your MSP - 09/16/2019
Seattle Experiences Second Significant Power Outage in a Week - 09/13/2019
SkySwitch, Adaptiv Networks Bring New UCaaS and SD-WAN Value Proposition to MSP Market - 09/12/2019
AlarmReady Increases Situational Awareness for ABP Technology IP Video Surveillance Solutions - 09/11/2019
Utility Company Adopts AIOps Solution to Maximize IT Efficiency - 09/06/2019
SRP Looks to Increase Power Outage Management with AIOps Solution - 09/06/2019
Voyant Acquires Acrobits to Drive a Truly Integrated UCaaS Experience - 09/05/2019
Monsoon Hits Phoenix Knocking Out Power in Mesa, Tucson Areas - 08/29/2019
Powerful Storms Cause Multi-Day Power Outages in Oklahoma City Area - 08/28/2019
CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners - 08/27/2019
85,000 Lose Power in East Texas Due to Good Weather - 08/23/2019
Power Outage Knocks Nissan Dealers Offline for Days - 08/22/2019
VoIP Call Recording Provider CallCabinet Buys SIP Print - 08/13/2019
VoIP Call Recording Provider Call Cabinet Buys SIP Print - 08/13/2019
SkySwitch Brings Vectors 2019 to Orlando to Educate Channel on Rising UCaaS Opportunity - 08/06/2019
Cisco Unified Communications Get DECT Mobility from Grandstream - 08/05/2019
Recurring Power Outages Causing Damage to Technology for Utility Customers in Florida - 08/02/2019
Duke Energy Installing Self-Healing Power Lines in Florida - 08/02/2019
Five9's Continued Success Shows Cloud and AI are the Future of Work - 08/01/2019
Voyant Adds to Usability of its Customer and Partner UCaaS Portals - 07/31/2019
St. Croix, St. Thomas Hit by Island-wide Power Outages - 07/30/2019
UCaaS Vendors Must Evolve into Business Solutions Providers - 07/29/2019
Brekeke and VoIP Innovations Partner to Extend VoIP Opportunities to CSPs, MSPs - 07/11/2019
Power Outage at National Archive, Where's Nicolas Cage? - 07/11/2019
MSPs Get New Levels of Network and Application Visibility Thanks to AIOps - 07/11/2019
FixStream and T4S Leveraging AIOps to Deliver New Intelligence to IT Teams - 07/10/2019
Electrical Fire Causes Multi-Day Power Outage for Downtown Arizona Businesses - 07/08/2019
Los Angeles DWP Launches Power Outage Notification System - 07/03/2019
Poly Launches New All-in-One Content Sharing and Collaboration Solution - 07/03/2019
IBM-Maersk TradeLens Platform Signs Up Two More Major Carriers - 07/03/2019
Power Outage Means No Swimming On Hot Summer Day - 07/01/2019
Solve.Care Leveraging Blockchain to Drive Better Healthcare Outcomes - 07/01/2019
Power Outages Endanger Small Businesses - 06/28/2019
How to Protect Your Home or Business During Power Outages - 06/27/2019
Telinta Adds Inteliquent to List of DID and E911 Vendors for Its VoIP Providers - 06/25/2019
Telinta Adds Mobile VoIP to Its Brandable Service Provider Portfolio - 06/24/2019
Innovative Ways to Make Visual IVR Work For You - 06/24/2019
Amtrak, NJ Transit Power Outage Halts Penn Station Service - 06/21/2019
Cloud Communications Provider BroadConnect Taking a Stand Against Telecom Fraud - 06/21/2019
Transmission Line Failure Causes Damaging Power Fluctuations in Indiana - 06/21/2019
Hosted VoIP Provider Vonex Launches Partnership with Qantas Airlines - 06/21/2019
Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers - 06/18/2019
Creating Custom IVR Applications for Your Contact Center - 06/17/2019
Samsung's Bixby Creating New AI-driven Engagement Opportunities - 06/14/2019
Tropicana Field Power Outage Leaves Fans in the Dark During Rays-Angels Game - 06/14/2019
Power Outage at E3 Conference Shuts Down Live Streaming - 06/13/2019
Increasing Contact Center Efficiency While Reducing Costs - 06/10/2019
Grandstream and PortaOne Expand VoIP Partnership - 06/07/2019
Blockchain-based Money Tap Goes into Live Demo Mode - 06/07/2019
LAX Terminals Plunged Into Darkness Due to Power Outage - 06/07/2019
NexusTek Redefines IT for SMBs with Four-Tiered MSP Offering - 06/03/2019
Getting to Know Your Customers: How IVR Helps Make Surveys Fast and Effective - 06/03/2019
HIMSS Joins Blockchain Research Institute to Drive Healthcare Innovation - 05/31/2019
California Regulators Approve Preventative Power Outages to Reduce Wildfire Risk - 05/31/2019
Powerful Tornadoes Rip Through Ohio Causing Damage, Power Outages - 05/29/2019
Fire Destroys Business in Arkansas Near America's Oldest Federal Reserve - 05/28/2019
Are You Leveraging Your Greatest Asset for Advocacy? - 05/28/2019
Squirrel Knocks out Streetcar Service for Morning Commute in Toronto - 05/24/2019
Winter Season May Be Over But Dangerous Storms Continue to Disrupt Businesses - 05/20/2019
Making Your Entire Organization Part of the Unified Customer Experience - 05/20/2019
Balloons Present Power Hazard as Celebration Season Starts - 05/16/2019
Power Outage Impacts Businesses and Residents Across Three Kansas Counties - 05/15/2019
Is Your Contact Center Ready for Millennials? - 05/13/2019
Will Artificial Intelligence Replace Agents in Your Contact Center? - 05/06/2019
SD-WAN Vendor Aryaka Secures $50 Million in Funding Led by Goldman Sachs to Drive Growth - 05/01/2019
Houston's New 911 Call Center Can Withstand Major Hurricanes - 04/30/2019
New 911 Call Center Built in Houston in the Wake of Hurricane Harvey - 04/29/2019
Hodusoft Introduces Multilingual IP-PBX for Increased Service Quality - 04/29/2019
Women Veterans Can Now Text with VA Call Center - 04/29/2019
8 Reasons to Offer a Callback Service in Your Contact Center - 04/29/2019
Businesses Can't Prevent Power Outages but They Can Protect Technology from Costly Damage - 04/22/2019
Why Video Can Differentiate Your Customer Experience - 04/22/2019
Plane Crashes in Baseball Field, Knocks Out Power in Meriden, Connecticut - 04/16/2019
Why You Have to Measure CSAT and How to do it Right - 04/16/2019
Power Protection Tips for Businesses - 04/15/2019
Sailboat Knocks Out Power in Florida Keys - 04/15/2019
Albertsons the Latest to Join IBM's Blockchain-based Food Trust Network - 04/12/2019
SkySwitch Takes Pain Out of VoIP and UC Deployments with Network Readiness Assessment Tool - 04/11/2019
Zip911 Launches New Channel Program for alertTree Enhanced 911 Services - 04/11/2019
Key Differentiators Helping Grow UCaaS Channel - 04/10/2019
Are You Mapping Customer Journey? - 04/08/2019
Avoid Contact Center Catastrophes with Cloud Technology - 04/04/2019
Pareteum Completing Microsoft's UC Vision with Global Connectivity Enablement - 04/03/2019
How to Succeed with Proactive IVR Campaigns - 04/01/2019
Utility Company Amaren Looking at Blockchain to Support More Efficient and Reliable Grid Model - 03/29/2019
Raccoon Sends Downtown Hartford into Darkness - 03/29/2019
Noble Systems Making Contact Center Migration to Cloud Easy - 03/29/2019
Migration Complexity: The Dirty Little Secret UCaaS Providers Don't Want You to Know - 03/27/2019
Taking a Glance at Delivering an Exceptional Digital Customer Experience - 03/27/2019
Why Context is Key to a Personalized Customer Experience - 03/25/2019
RingByName Making Cloud PBX Simple for SMBs and MSPs - 03/25/2019
Equipment Malfunction Cuts Power to Thousands in San Diego County - 03/22/2019
Martello Leveraging SD-WAN Momentum to Build Complete IT Monitoring Business - 03/22/2019
Using Caller Intent to Enhance Customer Experience - 03/19/2019
Samsung and Verizon Bring Office Experience to Galaxy S9 Users - 03/18/2019
100-Year-Old Water Main Break Results in Flooding and Outages in NE Portland - 03/18/2019
Nextiva CTO Sees a New Era of Truly Integrated Business Communications - 03/15/2019
Facebook, Instagram Outages Underscore Need for Power Protection - 03/14/2019
Contact Centers Go Cloud in Order to Connect the Dots in Their Data - 03/11/2019
On Hold No More: Callback and InQueue Self-Service Options - 03/11/2019
Connecticut Introduces Bill to Formalize Acceptance of Blockchain Smart Contracts - 03/08/2019
Carrefour Milking Blockchain for Maximum Food Supply Chain Visibility - 03/08/2019
Massive Power Outage Leaves Venezuela in the Dark, Again - 03/08/2019
Armanino and TrustToken Collaborate to Increase Trust in Digital Assets - 03/08/2019
Planned Power Outages Just as Damaging as Unexpected Ones - 03/04/2019
9 Ways Automation Will Improve Customer Experience - 03/04/2019
Effective Contact Center Operations Begins with Analytics - 02/28/2019
Eliminating Customer Frustrations with Self-Service Options - 02/25/2019
Using AI to Deliver Customer Care in a Digital World - 02/25/2019
Post-DX: So You Transformed, Now What? - 02/25/2019
Record Snow and Rainfall Causes Power Outages in Arizona - 02/22/2019
Packerland Broadband Delivers Next Generation VoIP Services with Alianza's Cloud Platform - 02/21/2019
Armanino Launches Blockchain Practice to Ensure Project Success - 02/21/2019
Why Cloud is the Path to Modernizing Your Contact Center - 02/20/2019
Ericsson Driving 5G Market with Latest Platform Enhancements - 02/19/2019
How IVR Can Boost Profitability - 02/18/2019
Oracle Adds Functionality to Blockchain Platform to Drive Development - 02/15/2019
DriveNets Introduces Network Cloud Model of the Future for Service Providers - 02/15/2019
ASC Secures neo Cloud Services with Dialogic Software SBC - 02/15/2019
Oracle Add Functionality to Blockchain Platform to Drive Development - 02/14/2019
Safaricom Knows Allot About Network Intelligence and Subscriber QoE - 02/13/2019
PanTerra Extends Hardware-as-a-Service Portfolio for its UCaaS and Cloud Services - 02/13/2019
Verizon Increases Global Access with Addition of Alibaba to Secure Cloud Interconnect - 02/12/2019
RingCentral in the Ivy League of Cloud Communications with Columbia University Deal - 02/12/2019
How Easy is Your Conferencing System to Use? - 02/11/2019
5G Fronthaul and Backhaul A Huge Opportunity for Optical - 02/11/2019
The vision of communications business... after digital transformation! - 02/11/2019
The New Business Model: Orchestrating Networks of Value - 02/08/2019
IBM: Re-inventing Stagnant Markets with Blockchain - 01/30/2019
Juniper: Can Businesses Beat Security Threats with AI? - 01/29/2019
Aruba: Making SD-WAN Better with SD-Branch - 01/21/2019
Pax8: How Providers Can Simplify Their Cloud Migrations - 01/21/2019
What's Changing in Cloud Communications (Part 2) - 01/21/2019
What's Changing in Cloud Communications (Part 1) - 01/21/2019
Jive: How Cloud is Making Communications Better (Part 2) - 01/21/2019
Jive: How Cloud is Making Communications Better (Part 1) - 01/21/2019
Yottabyte: How Service Providers Can Keep Pace with Amazon and Google - 01/21/2019
Nyansa: Cloud and AI Taking Complexity Out of Network Management - 01/21/2019
Radisys: How Service Providers Can Accelerate Time to Market Strategies - 01/18/2019
ServiceTree: Meeting the Need for Speed with Modern IT Support Solutions - 01/18/2019
Why IVR is Critical to Revenue Growth - 01/18/2019
Avaya: The Future of Work is All About AI, Mobility and other Emerging Tech - 01/18/2019
Qumu: If You're Not Leveraging Video in Your Business, You're Falling Behind - 01/18/2019
OpsRamp: Why AIOps is Critical to Business Success - 01/18/2019
Incessant Tech: Redefining the Future of Work with Digital Automation Strategies - 01/09/2019 Making Sure Businesses Can Function in the Cloud Era - 01/09/2019
Building Contact Center Solutions for Modern Businesses - 12/13/2018
Contact Center Update: Catching Up With Noble Systems, Part 1 - 12/05/2018
As Holiday Shopping Kicks into High Gear, Shopping Mall Shuts Downs Due to Power Outage - 11/26/2018
2018 INTERNET TELEPHONY Excellence Winners Represent 13 Years of VoIP Evolution - 11/20/2018
2018 INTERNET TELEPHONY Excellence Winners Represent 13 Years of VoIP Evolution - 11/20/2018
2018 INTERNET TELEPHONY Excellence Winners Represent 13 Years of VoIP Evolution - 11/20/2018
16,000 Customers Lose Power in New Zealand Tourist Region - 11/19/2018
First Winter Storm of 2018 Hits Northeast and Midwest with a Fury - 11/16/2018
Separate Incidents Spark Rush Hour Power Outages in Ohio Counties - 11/09/2018
Blockchain-based Trade Financing Plotform Goes Live in Hong Kong - 11/06/2018
Blockchain-based Trade Financing Platform Goes Live in Hong Kong - 11/06/2018
Polling Locations at Risk During Power Outages - 11/05/2018
Friend of the Channel Award Winners Represent Evolving Channel Models - 11/02/2018
Blown Transformer Causes Power Outage for 13,000 New Orleans Utility Customers - 11/02/2018
Power Outage Leaves Kansas Town in the Dark - 11/01/2018
Hosted VoIP Winners Represent Innovation in Modern Business Communications - 10/29/2018
Hosted VoIP Winners Represent Innovation in Modern Business Communications - 10/29/2018
Power Surge at Denver International Airport Causes Flight Delays - 10/25/2018
MoneyMatch, Ripple, Santander Leveraging Blockchain to Compete with SWIFT - 10/23/2018
Denver Hit with Second Massive Power Outage this Month - 10/19/2018
Hurricane Michael Leaves Nearly All of Tallahassee without Power - 10/12/2018
Ask Me Anything: Digium, Sangoma Leaders Discuss the Brands' Future - 10/10/2018

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