Telesystem has been named a 2025 Channel Excellence Award winner for its dedication to partner success and its reputation as a trusted technology ally. Since 2016, the Telesystem Partner Program has helped VARs, MSPs, and telecom consultants nationwide deliver comprehensive IT, networking, and communication solutions, all backed by a culture of transparency, responsiveness, and collaboration.
The Telesystem Partner Program was originally launched as part of the company’s strategic transition from a traditional, regional CLEC to a national technology supplier. Building on a series of acquisitions that expanded its network and reach, Telesystem pivoted away from a direct-sales model to focus exclusively on the channel. Early relationships with established brokers laid the groundwork for what has since become a diverse and growing program, enabling nationwide and international deployments.
The program’s partner ecosystem includes VARs, consultants, and MSPs, with a strong focus on SMEs in healthcare, education, financial services, and retail. These partners typically work with organizations of 100-2,000 employees, often requiring multi-solution, multi-location implementations. Telesystem’s ability to deliver comprehensive, fully managed solutions positions partners to address complex IT, security, and communication needs in these high-value sectors.
National in scope, the program serves customers across the lower 48 states and supports U.S.-based companies with international operations. The geographic breadth is matched by the depth of Telesystem’s resources: Two executive channel leaders, a national channel manager, 10 regional channel managers, and a dedicated support structure that includes sales engineers, cybersecurity experts, account managers, analysts, and administrators. In total, over 300 employees, including a 24/7 U.S.-based support team, contribute to partner and customer success.
Telesystem partners have access to a comprehensive marketing toolkit, including co-branded collateral, customizable campaigns, and social media or email content. Event sponsorships and proposal support further enhance partner visibility and sales potential. The sales engagement model emphasizes hands-on collaboration. Partners work closely with Telesystem teams from initial discovery through solution design, installation, and ongoing support, with dedicated points of contact to ensure continuity.
Order tracking and project oversight are handled through a combination of personal interaction and technology. The company’s single point of contact approach, supported by a dedicated service delivery project management team, minimizes handoffs and keeps communication clear. Weekly status calls with partners, customers, and relevant internal teams ensure that projects stay on track. A partner portal provides access to order status, commission tracking, and ticket submissions.
One of the program’s most distinctive features is the Strategic Partner Program, launched in 2023 and expanded in 2024. This three-tier initiative offers top partners exclusive benefits, such as event funding, cybersecurity demo accounts, lead generation programs, and direct executive access. Designed to deepen collaboration and accelerate revenue growth, the program reflects Telesystem’s belief that investing in partner success drives mutual growth.
Transparency is at the heart of the partner experience. Guided by the principle “IT’s About Trust,” Telesystem prioritizes open communication, accountability, and executive involvement in deal support. Partners appreciate knowing they can reach senior decision-makers and receive clear, consistent updates throughout the quoting and installation process. This emphasis on trust and engagement extends beyond transactions, fostering long-term relationships that contribute to sustained growth for both partners and customers.
For over 30 years, Telesystem has been a trusted technology provider for SMEs and mid-market organizations across the United States. Its solutions portfolio, which spans cybersecurity, networking, and communications, is delivered with an end-to-end managed experience and backed by a 24/7 U.S.-based support team. By combining national scale with a hands-on, partner-first approach, the Telesystem Partner Program continues to strengthen its reputation as a reliable, collaborative, and growth-oriented ally for the channel.
Edited by
Erik Linask
