Latest News

SignalWire Launches No-Code Intelligent AI Agent for CPaaS

By: Stefania Viscusi    7/13/2023

SignalWire, a provider of low-code APIs, has announced the launch of SignalWire AI Agent, a no-code artificial intelligence agent for CPaaS.

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AVANT and LightEdge Join Forces to Offer Compliant Cloud Solutions to Underserved Markets

By: Alex Passett    7/13/2023

AVANT Communications and LightEdge have formed a partnership in order to address progressive challenges that businesses face as digital technologies continue to evolve.

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Interaction Insight and 911inform Team Up to Advance Public Safety Technologies

By: Greg Tavarez    7/12/2023

Interaction Insight forged a partnership with 911inform, amplifying its commitment to advancing public safety and introducing groundbreaking technologies to the field.

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Beyond Walls: Broadband Forum Pioneers 5G Fixed Wireless Access in MDUs

By: Greg Tavarez    7/11/2023

The Broadband Forum has taken the initiative to address the issue through its "Fixed Wireless Access Extension" project under the Wireless Wireline Convergence Work Area.

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Most Executives Believe the Benefits of Generative AI Outweigh the Risks

By: Tracey E. Schelmetic    7/10/2023

According to a recent report by Capgemini Research Institute titled, "Harnessing the Value of Generative AI: Top Use Cases Across Industries," 74 percent of executives believe that the benefits posed by generative AI outweigh the associated concerns.

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The Future of Web Browsing? Opera One Launches with Native AI

By: Greg Tavarez    7/10/2023

Opera One, coming with an integrated browser AI named Aria, is out of testing and ready for download.

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Empowering Fans: Extreme Networks Steps Up to the Plate at MLB All-Star Week 2023

By: Greg Tavarez    7/10/2023

Extreme Networks is helping create more memorable experiences as the official sponsor of the MLB All-Star Week 2023 in Seattle.

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Save Time and Enhance Accuracy with Callroute's Auto-Provisioning Tool for Microsoft Teams

By: Greg Tavarez    7/7/2023

Callroute launched its auto-provisioning tool to help Teams admins save time and reduce manual errors when provisioning new users and making changes to existing users.

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TMC Announces 2023 INTERNET TELEPHONY NaaS Product of the Year Award Winners

By: VoIP News    7/7/2023

TMC announced today the winners of the 2023 INTERNET TELEPHONY NaaS Product of the Year Award, presented by TMC and INTERNET TELEPHONY magazine.

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Threads is Meta's Answer to Twitter: 30 Million New Users and Counting

By: Alex Passett    7/6/2023

After months of speculation, Mark Zuckerberg's (and Meta's) long-rumored competitor app to Twitter is here: Threads. The rollout of Threads has been successful so far, with more than 30 million users signing up in less than one day.

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Avaya Empowers Cloud Innovations for Large Enterprise

By: Stefania Viscusi    7/5/2023

Customer experience solutions provider Avaya has announced platform integrations and strengthened alliances with Google and Alcatel-Lucent Enterprise.

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New Nexusguard Statistical Data Reveals DDoS Attack Spikes

By: Alex Passett    7/5/2023

Nexusguard's "DDoS Statistical Report for 2022" indicates more challenges on a global scale regarding Distributed Denial-of-Service (DDoS) attacks.

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Private Broadband in IoT: UBBA is Joined by New Industry Members for the Push Towards Utility Resiliency

By: Alex Passett    7/3/2023

The Utility Broadband Alliance (UBBA) recently hit a major membership milestone; more than 100 total industry leaders have joined UBBA to collaborate on private broadband innovations and grid modernization.

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How Good Are Today's CX Programs? It Depends on Whether You Ask Customers or Companies

By: Tracey E. Schelmetic    7/3/2023

A recent study completed by SurveyMonkey uncovered a drastic disconnect between consumers' feelings and customer experience (CX) and digital marketing professionals' perceptions about customer experiences.

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Verizon Business Boosts Fixed-Wireless with Enhanced Portal and Security

By: Stefania Viscusi    7/3/2023

Verizon Business announced it is enhancing its fixed-wireless business internet service, introducing advanced security features and a cloud-based router management dashboard.

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A Valid Approach: Uber Selects Valid's eSIM Technology for IoT Solutions

By: Alex Passett    6/30/2023

Uber selected Valid's mioSIM eSIM technology for its global IoT Uber services ecosystem.

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ALE Debuts OmniVista Cirrus Release 10 to Drive Efficiency and Insight

By: Greg Tavarez    6/30/2023

Alcatel-Lucent Enterprise, or ALE, will help IT teams meet their needs with the Alcatel-Lucent OmniVista Cirrus Release 10, its next generation cloud-based SaaS network management system.

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Empowering Customer Experiences: Tata Communications Acquires Kaleyra

By: Greg Tavarez    6/30/2023

Tata Communications, a global digital ecosystem enabler, jumped on an opportunity to strengthen its position in the market with the acquisition of Kaleyra in a strategic move.

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Enhancing Network Integration: TelcoBridges Achieves Metaswitch Certification

By: Greg Tavarez    6/29/2023

TelcoBridges, a designer and manufacturer of carrier-grade VoIP gateways, successfully completed certification testing by Metaswitch, a Microsoft company.

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Verizon Makes Leap in Network Slicing Capabilities

By: Greg Tavarez    6/29/2023

Verizon has established connections and passed data over multiple network slices in a completely commercial 5G environment.

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Contact Centers Aren't Analyzing Enough Calls to Effectively Monitor Agent Performance

By: Tracey E. Schelmetic    6/28/2023

A new study by Invoca found that most contact center managers are still stuck in the past, tediously sifting through random call samples by hand instead of embracing modern technologies.

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Employee Experience, Cloud and AI Investments Power Enhanced Customer Experience

By: Greg Tavarez    6/28/2023

Most CEOs agree that improvements in CX and EX directly affect their net profit, according to an NTT report. Still, there is room for improvement, as over 80% of organizations agree that CX and EX are currently a weak link for them.

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Bigger is Not Better with GRC

By: Special Guest    6/28/2023

When discrete functions, such as Governance, Risk and Compliance (GRC), are obtained as a module added to a large software suite, there are likely to be inherent compromises.

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A Tango with Workforce Communications: Tango Extend for Microsoft Teams

By: Alex Passett    6/28/2023

Tango Networks announced Tango Extend, enabling mobile phones to be an extension of a Microsoft Teams enabled fixed line phone number from certified operators.

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Spurs Sports & Entertainment Partners with Nextiva to Elevate Fan Engagement

By: Greg Tavarez    6/27/2023

Nextiva's business communications technology will power the fan experience SS&E provides through its phone and contact center service.

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Enhancing Hybrid Work: Poly Unveils AI-Powered Offerings for Seamless Collaboration

By: Greg Tavarez    6/27/2023

Poly, an HP company, recently unveiled its new pro-grade audio and video solutions with AI-driven software to bring meetings to life.

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Employees Anxious to Embrace Emerging Technologies

By: Greg Tavarez    6/26/2023

Most U.S. workers are positive about the changes emerging technologies can bring to their roles, and 89% believe adopting emerging technologies is beneficial for their company, according to new data released by Ernst & Young.

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Sennheiser Transforms Collaboration in Small and Mid-Sized Spaces

By: Greg Tavarez    6/23/2023

Sennheiser, a German audio company that specializes in the design and manufacturing of a wide range of audio products, recently unveiled its TeamConnect Bar Solutions.

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Jabra Announces AI-Powered Updates to PanaCast 50

By: Stefania Viscusi    6/23/2023

Jabra announced it's collaborating with Microsoft to enhance its PanaCast 50 and PanaCast 50 Room System with the addition of new AI-powered features.

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Logitech and Airtame Shape the Future of Hybrid Meeting Solutions

By: Greg Tavarez    6/22/2023

Through a new strategic alliance, Airtame and Logitech now offer a complete, cross-platform hybrid meeting solution that creates a powerful experience for users.

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AT&T and Carbyne Join Forces to Enhance 911 Performance

By: Stefania Viscusi    6/22/2023

Carbyne, a New York-based provider of advanced public safety communications, partnered with AT&T to establish a secure and dependable connection between AT&T ESInet and Public Safety Answering Points.

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Echoworx Reinforces Email Security with New Passkey Authentication

By: Greg Tavarez    6/21/2023

Echoworx, a provider of email encryption solutions, announced that passkeys have been added to their authentication options.

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Qualcomm Launches Video Collaboration Platform Suite to Boost Digital Transformations

By: Stefania Viscusi    6/21/2023

Qualcomm Technologies announced the Qualcomm Video Collaboration Platform, a comprehensive suite of video collaboration solutions that allow OEMs to create and implement advanced video conferencing products.

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Grandstream's New Wi-Fi 6 Access Point Offers Fast and Robust Wireless Connectivity

By: Stefania Viscusi    6/21/2023

Unified communications and networking solutions provider Grandstream launched its latest innovation: the GWN7662 Wi-Fi 6 Access Point.

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Email Security Warning: Misconfigured Security Records Endanger Domains

By: Greg Tavarez    6/21/2023

Stratus Security identified a concerning trend; a significant percentage of domains are vulnerable to phishing attacks due to misconfigured security records.

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European Leaders Anticipate Metaverse to Generate 5% to 20% of Revenue by 2030

By: Stefania Viscusi    6/20/2023

Kearney released a report, which highlights the uncertainty among senior telecommunications and consumer goods leaders have regarding the potential of the metaverse.

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Excitement or Fear? AI's Impact on Company Culture

By: Greg Tavarez    6/16/2023

Thirty percent of executives say integrating AI into the workplace will significantly raise expectations for employee productivity, according to new Qualtrics research.

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Gigamon's Deep Observability Facilitates Smooth 4G to 5G Migration

By: Greg Tavarez    6/16/2023

Gigamon recently made advances in equipping global MNOs with the deep observability they require to fast-track 5G deployments alongside existing 4G production networks.

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Truecaller Empowers Users with Seamless AI-Powered Call Recording

By: Greg Tavarez    6/16/2023

Truecaller launched its AI-powered call recording feature, starting in the U.S. with plans to gradually extend it to different parts of the world in the months to come.

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Cisco and AT&T Partner to Enhance Connectivity for Mobile-First Workforces

By: Stefania Viscusi    6/15/2023

Cisco and AT&T introduced new solutions aimed at improving connectivity and transforming the calling experience for these hybrid workforces.

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Salesforce Launches AI-Based Products for Marketing and E-Commerce

By: Tracey E. Schelmetic    6/14/2023

Salesforce has announced its latest generative AI product offerings: Marketing GPT and Commerce GPT.

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Galtronics Upgrades Stadiums to Deliver More Capacity and Higher Data Speeds

By: Greg Tavarez    6/14/2023

Galtronics announced a total of 705 antennas will be deployed across four stadiums to enhance 5G coverage and deliver an unparalleled user experience.

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Ringover Announces $21M Funding Round to Boost Customer Satisfaction and Sales

By: Stefania Viscusi    6/14/2023

Ringover announced the successful completion of a $21 million financing round that it says will be used to help intensify its research and development efforts.

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Bandwidth's Maestro Integrates with Webex Calling to Streamline Cloud Migration

By: Greg Tavarez    6/13/2023

Bandwidth recently unveiled an expansion of its longstanding collaboration with Cisco to facilitate seamless global enterprise cloud migration through the introduction of Cloud Connect for Webex by Cisco.

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Lumen and Microsoft Bring Simplicity to Help Modernize Hybrid Workforces

By: Greg Tavarez    6/12/2023

Lumen entered a collaboration with Microsoft to launch Operator Connect for Microsoft Teams Phone to provide a solution that offers fast, easy and simplified connection and collaboration abilities.

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EPOS Revolutionizes Work Communication with the Launch of IMPACT 1000 Bluetooth Headset Series

By: Stefania Viscusi    6/8/2023

Audio brand EPOS introduced IMPACT 1000, a new Bluetooth headset series to tackle the challenges faced by professionals in today's dynamic work environment.

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TextUs Adds Global Link Shortening for SMS Messages

By: Stefania Viscusi    6/8/2023

TextUs announced a new global link shortening offering across its platform so users can quickly add shortened links to outbound conversational messages, mass text campaigns and text messaging templates.

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Consumers Demand More Transparency in Generative AI Content

By: Greg Tavarez    6/7/2023

A majority of consumers (94%) want to see more transparency and regulation around the use of generative AI technology in marketing and advertising, according to new research from StoryStream.

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RingCentral MVP and Contact Center Integration Yield 211% ROI

By: Greg Tavarez    6/6/2023

The findings of a commissioned Forrester Consulting Total Economic Impact study show that a composite organization representative of interviewed customers integrated RingCentral MVP and RingCentral Contact Center, and realized a return on investment of 211% over three years.

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Organizations Face Challenges that Prevent Them from Delivering Optimal Customer Experience

By: Greg Tavarez    6/5/2023

The challenges organizations face, according to a study by Jitterbit, are due to application proliferation, IT resource constraints and manual integration. These challenges prevent them from delivering an optimal customer experience.

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