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SignalWire Launches No-Code Intelligent AI Agent for CPaaS
SignalWire, a provider of low-code APIs, has announced the launch of SignalWire AI Agent, a no-code artificial intelligence agent for CPaaS.
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AVANT and LightEdge Join Forces to Offer Compliant Cloud Solutions to Underserved Markets
AVANT Communications and LightEdge have formed a partnership in order to address progressive challenges that businesses face as digital technologies continue to evolve.
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Interaction Insight and 911inform Team Up to Advance Public Safety Technologies
Interaction Insight forged a partnership with 911inform, amplifying its commitment to advancing public safety and introducing groundbreaking technologies to the field.
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Beyond Walls: Broadband Forum Pioneers 5G Fixed Wireless Access in MDUs
The Broadband Forum has taken the initiative to address the issue through its "Fixed Wireless Access Extension" project under the Wireless Wireline Convergence Work Area.
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Most Executives Believe the Benefits of Generative AI Outweigh the Risks
According to a recent report by Capgemini Research Institute titled, "Harnessing the Value of Generative AI: Top Use Cases Across Industries," 74 percent of executives believe that the benefits posed by generative AI outweigh the associated concerns.
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The Future of Web Browsing? Opera One Launches with Native AI
Opera One, coming with an integrated browser AI named Aria, is out of testing and ready for download.
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Empowering Fans: Extreme Networks Steps Up to the Plate at MLB All-Star Week 2023
Extreme Networks is helping create more memorable experiences as the official sponsor of the MLB All-Star Week 2023 in Seattle.
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Save Time and Enhance Accuracy with Callroute's Auto-Provisioning Tool for Microsoft Teams
Callroute launched its auto-provisioning tool to help Teams admins save time and reduce manual errors when provisioning new users and making changes to existing users.
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TMC Announces 2023 INTERNET TELEPHONY NaaS Product of the Year Award Winners
TMC announced today the winners of the 2023 INTERNET TELEPHONY NaaS Product of the Year Award, presented by TMC and INTERNET TELEPHONY magazine.
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Threads is Meta's Answer to Twitter: 30 Million New Users and Counting
After months of speculation, Mark Zuckerberg's (and Meta's) long-rumored competitor app to Twitter is here: Threads. The rollout of Threads has been successful so far, with more than 30 million users signing up in less than one day.
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Avaya Empowers Cloud Innovations for Large Enterprise
Customer experience solutions provider Avaya has announced platform integrations and strengthened alliances with Google and Alcatel-Lucent Enterprise.
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New Nexusguard Statistical Data Reveals DDoS Attack Spikes
Nexusguard's "DDoS Statistical Report for 2022" indicates more challenges on a global scale regarding Distributed Denial-of-Service (DDoS) attacks.
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Private Broadband in IoT: UBBA is Joined by New Industry Members for the Push Towards Utility Resiliency
The Utility Broadband Alliance (UBBA) recently hit a major membership milestone; more than 100 total industry leaders have joined UBBA to collaborate on private broadband innovations and grid modernization.
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How Good Are Today's CX Programs? It Depends on Whether You Ask Customers or Companies
A recent study completed by SurveyMonkey uncovered a drastic disconnect between consumers' feelings and customer experience (CX) and digital marketing professionals' perceptions about customer experiences.
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Verizon Business Boosts Fixed-Wireless with Enhanced Portal and Security
Verizon Business announced it is enhancing its fixed-wireless business internet service, introducing advanced security features and a cloud-based router management dashboard.
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A Valid Approach: Uber Selects Valid's eSIM Technology for IoT Solutions
Uber selected Valid's mioSIM eSIM technology for its global IoT Uber services ecosystem.
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ALE Debuts OmniVista Cirrus Release 10 to Drive Efficiency and Insight
Alcatel-Lucent Enterprise, or ALE, will help IT teams meet their needs with the Alcatel-Lucent OmniVista Cirrus Release 10, its next generation cloud-based SaaS network management system.
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Empowering Customer Experiences: Tata Communications Acquires Kaleyra
Tata Communications, a global digital ecosystem enabler, jumped on an opportunity to strengthen its position in the market with the acquisition of Kaleyra in a strategic move.
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Enhancing Network Integration: TelcoBridges Achieves Metaswitch Certification
TelcoBridges, a designer and manufacturer of carrier-grade VoIP gateways, successfully completed certification testing by Metaswitch, a Microsoft company.
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Verizon Makes Leap in Network Slicing Capabilities
Verizon has established connections and passed data over multiple network slices in a completely commercial 5G environment.
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Contact Centers Aren't Analyzing Enough Calls to Effectively Monitor Agent Performance
A new study by Invoca found that most contact center managers are still stuck in the past, tediously sifting through random call samples by hand instead of embracing modern technologies.
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Employee Experience, Cloud and AI Investments Power Enhanced Customer Experience
Most CEOs agree that improvements in CX and EX directly affect their net profit, according to an NTT report. Still, there is room for improvement, as over 80% of organizations agree that CX and EX are currently a weak link for them.
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Bigger is Not Better with GRC
When discrete functions, such as Governance, Risk and Compliance (GRC), are obtained as a module added to a large software suite, there are likely to be inherent compromises.
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A Tango with Workforce Communications: Tango Extend for Microsoft Teams
Tango Networks announced Tango Extend, enabling mobile phones to be an extension of a Microsoft Teams enabled fixed line phone number from certified operators.
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Spurs Sports & Entertainment Partners with Nextiva to Elevate Fan Engagement
Nextiva's business communications technology will power the fan experience SS&E provides through its phone and contact center service.
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Enhancing Hybrid Work: Poly Unveils AI-Powered Offerings for Seamless Collaboration
Poly, an HP company, recently unveiled its new pro-grade audio and video solutions with AI-driven software to bring meetings to life.
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Employees Anxious to Embrace Emerging Technologies
Most U.S. workers are positive about the changes emerging technologies can bring to their roles, and 89% believe adopting emerging technologies is beneficial for their company, according to new data released by Ernst & Young.
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Sennheiser Transforms Collaboration in Small and Mid-Sized Spaces
Sennheiser, a German audio company that specializes in the design and manufacturing of a wide range of audio products, recently unveiled its TeamConnect Bar Solutions.
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Jabra Announces AI-Powered Updates to PanaCast 50
Jabra announced it's collaborating with Microsoft to enhance its PanaCast 50 and PanaCast 50 Room System with the addition of new AI-powered features.
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Logitech and Airtame Shape the Future of Hybrid Meeting Solutions
Through a new strategic alliance, Airtame and Logitech now offer a complete, cross-platform hybrid meeting solution that creates a powerful experience for users.
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AT&T and Carbyne Join Forces to Enhance 911 Performance
Carbyne, a New York-based provider of advanced public safety communications, partnered with AT&T to establish a secure and dependable connection between AT&T ESInet and Public Safety Answering Points.
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Echoworx Reinforces Email Security with New Passkey Authentication
Echoworx, a provider of email encryption solutions, announced that passkeys have been added to their authentication options.
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Qualcomm Launches Video Collaboration Platform Suite to Boost Digital Transformations
Qualcomm Technologies announced the Qualcomm Video Collaboration Platform, a comprehensive suite of video collaboration solutions that allow OEMs to create and implement advanced video conferencing products.
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Grandstream's New Wi-Fi 6 Access Point Offers Fast and Robust Wireless Connectivity
Unified communications and networking solutions provider Grandstream launched its latest innovation: the GWN7662 Wi-Fi 6 Access Point.
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Email Security Warning: Misconfigured Security Records Endanger Domains
Stratus Security identified a concerning trend; a significant percentage of domains are vulnerable to phishing attacks due to misconfigured security records.
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European Leaders Anticipate Metaverse to Generate 5% to 20% of Revenue by 2030
Kearney released a report, which highlights the uncertainty among senior telecommunications and consumer goods leaders have regarding the potential of the metaverse.
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Excitement or Fear? AI's Impact on Company Culture
Thirty percent of executives say integrating AI into the workplace will significantly raise expectations for employee productivity, according to new Qualtrics research.
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Gigamon's Deep Observability Facilitates Smooth 4G to 5G Migration
Gigamon recently made advances in equipping global MNOs with the deep observability they require to fast-track 5G deployments alongside existing 4G production networks.
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Truecaller Empowers Users with Seamless AI-Powered Call Recording
Truecaller launched its AI-powered call recording feature, starting in the U.S. with plans to gradually extend it to different parts of the world in the months to come.
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Cisco and AT&T Partner to Enhance Connectivity for Mobile-First Workforces
Cisco and AT&T introduced new solutions aimed at improving connectivity and transforming the calling experience for these hybrid workforces.
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Salesforce Launches AI-Based Products for Marketing and E-Commerce
Salesforce has announced its latest generative AI product offerings: Marketing GPT and Commerce GPT.
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Galtronics Upgrades Stadiums to Deliver More Capacity and Higher Data Speeds
Galtronics announced a total of 705 antennas will be deployed across four stadiums to enhance 5G coverage and deliver an unparalleled user experience.
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Ringover Announces $21M Funding Round to Boost Customer Satisfaction and Sales
Ringover announced the successful completion of a $21 million financing round that it says will be used to help intensify its research and development efforts.
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Bandwidth's Maestro Integrates with Webex Calling to Streamline Cloud Migration
Bandwidth recently unveiled an expansion of its longstanding collaboration with Cisco to facilitate seamless global enterprise cloud migration through the introduction of Cloud Connect for Webex by Cisco.
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Lumen and Microsoft Bring Simplicity to Help Modernize Hybrid Workforces
Lumen entered a collaboration with Microsoft to launch Operator Connect for Microsoft Teams Phone to provide a solution that offers fast, easy and simplified connection and collaboration abilities.
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EPOS Revolutionizes Work Communication with the Launch of IMPACT 1000 Bluetooth Headset Series
Audio brand EPOS introduced IMPACT 1000, a new Bluetooth headset series to tackle the challenges faced by professionals in today's dynamic work environment.
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TextUs Adds Global Link Shortening for SMS Messages
TextUs announced a new global link shortening offering across its platform so users can quickly add shortened links to outbound conversational messages, mass text campaigns and text messaging templates.
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Consumers Demand More Transparency in Generative AI Content
A majority of consumers (94%) want to see more transparency and regulation around the use of generative AI technology in marketing and advertising, according to new research from StoryStream.
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RingCentral MVP and Contact Center Integration Yield 211% ROI
The findings of a commissioned Forrester Consulting Total Economic Impact study show that a composite organization representative of interviewed customers integrated RingCentral MVP and RingCentral Contact Center, and realized a return on investment of 211% over three years.
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Organizations Face Challenges that Prevent Them from Delivering Optimal Customer Experience
The challenges organizations face, according to a study by Jitterbit, are due to application proliferation, IT resource constraints and manual integration. These challenges prevent them from delivering an optimal customer experience.
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