ConnX to Modernize SEPTA's Communications Infrastructure with Cloud Solutions

ConnX, a provider of cloud-based communications transformation solutions, announced it secured a contract with the Southeastern Pennsylvania Transportation Authority (SEPTA) to modernize and integrate its communications and network infrastructure.

SEPTA, the sixth-largest rapid transit authority in the U.S., currently relies on an outdated network of 6,000 Centrex lines spread across 378 locations in Southeastern Pennsylvania. With the new partnership, ConnX will consolidate fragmented systems into a unified, cloud-based platform using its Maestro orchestration technology. The result will be improved operational efficiency, enhanced rider experience, and a more scalable infrastructure to support future growth.

"We are privileged to have been chosen by SEPTA as a trusted partner for this cloud voice transformation project and excited about the operational efficiencies that the ConnX Maestro platform will provide SEPTA through AI-driven business insights and passenger sentiment analysis," remarked Indrajit Ghosh (IG), CEO of ConnX.

"Together with our ecosystem partners, we are eager to exceed expectations and usher SEPTA into a new era of connected experiences and actionable insights."

As per the contract, ConnX’s ecosystem, which includes more than a dozen partners, will deliver services such as Unified Communications (News - Alert), Contact Centers, and Networking Equipment, with Cisco's technology providing the backbone.

Additional security features, including Zero Trust Network Access (ZTNA) and Session Border Controllers, will also ensure SEPTA’s communications remain secure and uninterrupted for both staff and riders.

In addition, features like SIP Trunking, Call Recording, and MPLS Internet will further elevate SEPTA's communication infrastructure.

"We are partnering with ConnX and playing a crucial role in the SEPTA Centrex Migration Project," said DP Venkatesh, VP and Chief Growth Officer for Cisco (News - Alert) Collaboration. "This collaboration will enable SEPTA to leverage Unified Communications and Contact Center services through the ConnX platform powered by Webex by Cisco."