Astound Broadband is a national provider of internet, TV and phone services, operating under various brands including RCN (News - Alert), Grande, Wave and enTouch. They offer a range of plans with varying speeds and features, including fiber-optic internet, cable internet and streaming TV services.
Astound Business Solutions, as part of Astound Broadband, specializes in providing reliable, high-speed connectivity for businesses. They offer advanced solutions delivered over a robust network that can handle increasing data demands. This allows IT leaders to secure their mission-critical applications while improving their overall business agility.
Astound Business Solutions serves more than 75,000 businesses nationwide. They prioritize a customer-centric approach and offer 24/7 support from dedicated industry experts.
Now, Astound Business Solutions is taking its commitment to customer experience to the next level. By expanding its partnership with Intermedia Cloud Communications, Astound is set to deliver a comprehensive suite of AI-powered cloud communication and collaboration tools.
Intermedia’s (News - Alert) Service Provider Program is a key factor in this partnership. It enables service providers like Astound to deliver cutting-edge cloud communication solutions without the heavy lift of building and maintaining complex infrastructure. Intermedia’s technology allows Astound to focus on what it does best: providing exceptional customer service and support.
The integration of Intermedia’s UCaaS and CCaaS platforms will streamline communication processes for Astound’s customers and eliminate the need for multiple, disparate tools. Doing this makes room for easier collaboration and enhances customer interactions, which only drives business growth and success.
"Intermedia's technology empowers Astound to deliver advanced UCaaS and CCaaS solutions under their own brand, helping them grow wallet share without sacrificing the personal, high-touch customer service that sets them apart," said Jonathan McCormick, Chief Operating Officer and Chief Revenue Officer of Intermedia.
The move also builds on the success of their existing collaboration, which has already seen Astound tap Intermedia’s Contact Center as a Service solutions. Now, by incorporating Intermedia’s Unified Communications (News - Alert) as a Service platform, Astound only empowers its customers with a fully managed, turn-key solution that seamlessly integrates voice, video conferencing, chat, SMS, contact center, file sharing and multi-channel archiving.
"Broadening our partnership with Intermedia enables us to deliver our customers an expanded suite of unified communications services with enhanced visibility and control," said Patrick Knorr, Chief Commercial Officer for Astound Business Solutions. "This fully managed platform allows us to focus on what we do best — providing exceptional, localized support to our customers — while delivering the advanced solutions they need to thrive in today's market."
As Astound continues to expand its go-to-market strategy, this partnership with Intermedia will undoubtedly play a pivotal role. It makes sense since offering a comprehensive and flexible communication solution under the Astound brand will only further differentiate itself in the market and meet the evolving needs of its customers.
Edited by
Alex Passett
