Erik Linask Info

Group Editorial Director
TMC

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

Latest Articles

The SOC Gap Organizations Can No Longer Afford to Ignore - 06/10/2026
AI-Powered Call Screening Is Forcing Contact Centers to Rethink AMD - 06/09/2026
Deepgram, Fortanix, and NVIDIA are Making Voice AI More Practical for Regulated Industries - 06/09/2026
For MSPs, the Future of Patching Is Not Just Faster, It's Safer - 06/08/2026
The Forgotten 70%: Enterprise Communication Is Finally Catching Up to the Deskless Workforce - 06/03/2026
ConnectSecure's Partnership with TD SYNNEX Lowers the Barrier to Entry for MSPs Building Security Services - 06/03/2026
MSP Billing Just Got Little Less Painful Thanks to Sherweb and HaloPSA - 06/02/2026
What 50,000 Help Desk Tickets Reveal about the Next Big MSP Opportunity - 06/02/2026
The Hidden Tax on Productivity Comes Before the Work Actually Starts - 05/27/2026
SonicWall's New Channel Chief Has Done Something Most Haven't: Actually Been a Partner - 05/27/2026
AI Is Shifting Attacks from Payment Systems to People - 05/26/2026
Employees Are Using AI More Than Ever, but Companies Aren't Ready for What That Means - 05/22/2026
GoTo Makes the Argument That Small Business Shouldn't Mean Second-Rate CX - 05/22/2026
When Seconds Matter, Estonia Is Making Sure the Warning Gets Through - 05/22/2026
The Enterprise AI Governance Gap Is Closing and Claude Is Becoming a Test Case - 05/22/2026
Why ManageEngine's Autonomous AI Push Should Matter to MSPs - 05/22/2026
From Artisan Roots to Global Ambition, Robertet Is Building the Network Foundation for Manufacturing, Compliance, and AI - 05/21/2026
The Backup Failed. Did Anyone Notice? - 05/21/2026
Enterprise AI Governance Is More Complicated Than Companies Think - 05/20/2026
Why Award Marketing Should Be Part of Every B2B Tech Company's Growth Strategy - 05/20/2026
As MSPs Scale, PDQ Connect Targets the Endpoint Management Bottleneck - 05/19/2026
RushFiles Review: Secure File Sync and Share Built for MSPs, Resellers, and Regulated Customers - 05/19/2026
Open vs. Closed: What Your VMS Choice Really Means for Your MSP Business Model - 05/14/2026
As AI Phishing Scales, IRONSCALES Is Betting Anthropic Verified Defenders Will Matter More - 05/12/2026
Small Business Pressure Creates a Bigger Opportunity for MSPs - 05/12/2026
For MSPs, the Promise of VDI Has Always Been Clear, The Delivery Model Hasn't - 05/11/2026
BCM One and TD SYNNEX Partner to Solve MSPs' Biggest Telecom Challenge - 05/07/2026
Defense in Depth: The Perimeter is Back and That Changes Everything - 04/30/2026
Meet Janus: Todyl's AI Agent Built for the Chaos of a Live Security Incident - 04/21/2026
NetWolves and Procure IT Partner to Eliminate IT Stack Blind Spots - 04/17/2026
Evergent Thinks Agentic AI Can Fix Telecom's Churn Problem - 04/17/2026
Hybrid Meetings Still Feel Broken; Owl Labs Is Trying to Fix Them - 04/16/2026
The Laptop Deployment Bottleneck MetTel Wants to Remove - 04/14/2026
N-able DRaaS Bridges the Gap Between Data Backup and Business Resilience - 04/14/2026
Compliance Doesn't Equal Security, and SilverSky Wants the Industry to Stop Pretending It Does - 04/14/2026
FCR by Design: Outcome-Based Call Center QA That Actually Solves Problems - 04/10/2026
Telesystem Tackles One of Microsoft's Biggest Problems: Teams Calling Deployment Complexity - 04/06/2026
26North's Intermedia Deal Is a Bet on Partner-Led Cloud Communications - 03/31/2026
The New Cyber Reality: Same Threats, Faster Attacks, Higher Stakes - 03/31/2026
The VSaaS Opportunity: How MSPs Can Build Recurring Revenue with Video Surveillance - 03/26/2026
Cyber Visibility Is No Longer Enough Without Proof and Remediation - 03/25/2026
MSP Growth Will Come From Solving IT's Maturity Mirage Problem - 03/25/2026
KnowBe4's New Teams Reporting Tool a Sign That Phishing Defense Has Moved Beyond Email - 03/23/2026
Your AI Is Only as Smart as the Data It Can See - 03/20/2026
GoTo Accelerates IT Channel Evolution with LogMeIn Partner Network - 03/17/2026
Island Wants to Replace Your Entire Security Stack with a Browser - 03/17/2026
Is Workplace AI Debate Shifting From Efficiency to Employee Confidence? - 03/17/2026
NinjaOne is Turning Vulnerability Management From a Scan Cycle Into a Continuous Workflow - 03/16/2026
As Spam Labels Rise, AVOXI Pushes a New Model for Trusted Outbound Voice - 03/13/2026
From Good to Great: The Relentless Pursuit of CX Excellence - 03/13/2026
Seeing an Attack Is No Longer the Same as Stopping One - 03/13/2026
Huntress' Reseller Push Signals a New Phase in SMB and Midmarket Security - 03/12/2026
ArmorPoint and Dynascale Target the Gaps Between CloudOps and Cybersecurity - 03/11/2026
Why Sinch's Voice Relay Matters for the Next Phase of Enterprise Voice AI - 03/11/2026
Better Together: Why Scale Computing's Acquisition of Adaptiv Networks Makes Sense for the Distributed Enterprise - 03/09/2026
Points, Badges, and Better Agents: Using Gamification to Transform Call Center Agent Training - 03/06/2026
Points, Badges, and Better Agents: : Using Gamification to Transform Call Center Agent Training - 03/06/2026
The Customer's Verdict: Using Post-Interaction Surveys to Drive Real Contact Center Improvement - 03/05/2026
Why Voice Is Winning: The Enterprise AI Interface Nobody Heard Coming - 03/04/2026
From Evaluation to Empowerment: Using Call Center QA Scores to Drive Agent Growth - 02/27/2026
When Things Go Wrong: Service Recovery Strategies for Positive Customer Service Outcomes - 02/27/2026
The Enterprise AI Paradox: Why Your Most Important Data Is Still Out of Reach - 02/24/2026
Out of the Office, Not Out of the Loop: Managing Remote Call Center Agents - 02/20/2026
Omnichannel Done Right: How to Deliver Consistent CX Across All Touchpoints - 02/20/2026
When the Spreadsheet Breaks: Telecom Billing Is a Hidden Bottleneck in MSP Growth - 02/19/2026
Telinta Enhances TeliCore Platform with Seamless Zoho CRM and WorkDrive Functionality - 02/19/2026
The Voice Data Gold Mine: Your Phone System Knows More About Your Business Than Your CRM - 02/18/2026
The Hidden Single Point of Failure: Why The Internet Is No Longer Enough - 02/17/2026
When IT Operations Meet the World's Fastest Sport: What NinjaOne's Partnership with an F1 Team Tells Us About Enterprise IT - 01/21/2026
BCM One Charts New Course with Pure IP Rebrand and IQ Platform Launch - 01/16/2026
Your Agents Know What's Wrong with Your CX; Are You Listening? - 12/15/2025
Beyond the Scorecard: Measuring the Impact of Agent Training - 12/15/2025
When Customers Explode: Turning Call Center Escalations Into Loyalty Opportunities - 11/25/2025
The Feedback Loop That Separates Good Call Centers from Great Ones - 11/25/2025
From Call Center QA to Coaching: Transforming Quality Monitoring into a Development Tool - 11/14/2025
Creating a Customer-Centric Culture in Your Call Center - 11/06/2025
From Black Box to Glass Box: How NetrioNow Rewrites the MSP Contract with Mid-Market IT - 10/31/2025
Trust Is Now a Revenue Strategy - 10/31/2025
Product Review: IONOS Data Center Designer (DCD) - 10/30/2025
5 Skills Every Modern Call Center Agent Needs - 10/28/2025
Beyond Supervision: How Call Center Leadership Transforms Agents into CX Champions - 10/17/2025
The Art of Active Listening: Training Agents to Truly Hear Their Customers - 10/10/2025
Turning Call Center QA Insights into Action: Data-Driven Coaching for Better FCR and CSAT - 10/09/2025
From Huddle to Hall: Jabra and Huddly Simplify Large Room Systems for Scale - 09/26/2025
Stop Repeating Yourself: Building Frictionless Omnichannel Customer Experiences - 09/26/2025
Measuring the Impact of CX Quality Initiatives on Business Outcomes - 09/26/2025
MSP Cybersecurity in 2025: AI-Fueled Demand Meets a Readiness Reality Check - 09/25/2025
SMBs in the Crosshairs: Turning an Attack Surge into MSP-Led Resilience - 09/23/2025
From EX to CX: How Agent Well-Being Drives Better Call Center Outcomes - 09/18/2025
Microsoft 365, Copilot, and the Next Wave of Managed Services with Intune for MSPs - 09/17/2025
Seeing (and Fixing) What Users Feel: Monitoring Challenges in Microsoft-Centric Enterprises - 09/15/2025
Understanding the Voice of the Customer: From Insight to Impact - 09/12/2025
Supercharging U.S. SMEs: What the One Big Beautiful Bill Really Means for Manufacturing - 09/11/2025
Why Empathy Is the Engine of Call Center and CX Success - 09/11/2025
Building Resilience in Call Center Agents to Prevent Burnout - 09/05/2025
Snom Americas' New SVP of Sales Set to Unify Growth Across Enterprise VoIP and Hospitality in the US & CALA - 09/05/2025
Addigy Creates Apple Security Opporutnity for MSPs - 09/05/2025
From Noise to Insight: Auvik Drives Efficiency in IT Operations - 09/04/2025
Psychometrics in CX: Better Calls for Better Experiences - 09/02/2025
The 2025 IT Mandate: Align Cyber Resilience, Cost Discipline, and AI - 08/29/2025
Telesystem's Territory-Driven Channel Investments Set to Drive Trust at Scale - 08/26/2025
The FCC Just Drew a Hard Line on Robocalls. Now What? - 08/26/2025
Why Google's OpenHub-Powered Enterprise Collaboration Cross-Platform Interop Is a Game-Changer - 08/22/2025
BCM One Adds Familiar Face, Adnon Dow, to Executive Team - 08/22/2025
Telesystem Partner Program: Delivering Comprehensive Managed Solutions with a Focus on Trust - 08/15/2025
Reinvent Telecom: Powering Partners with Ownership-Driven Model - 08/15/2025
The NUSO Difference: Control, Transparency, and Human Support - 08/15/2025
FluentStream's Partner Program: Transparency and Flexibility Drive UCaaS Growth - 08/15/2025
Calix Partner Community: Building a Global Ecosystem - 08/15/2025
BCN's Partner-First Model Drives Success for its Channel - 08/15/2025
The AireSpring Advantage: A 100% Channel-Focused Approach to Managed Services - 08/15/2025
101VOICE Accelerate Program: A Mission to Empower Channel Partners - 08/15/2025
The MSP Platform Shift: How SonicWall's Gen 8 Turns Security into Outcomes - 08/15/2025
From Copilots to Coworkers: Why Egnyte's AI Agent Builder Represents the Future of the Agentic Enteprise - 08/14/2025
Why Cybersecurity Has Become the Core of Business IT for MSPs - 08/13/2025
Designing Effective CX Quality Monitoring Programs - 08/12/2025
Future of CX Belongs to AI Agents and Intelligent Orchestration - 08/12/2025
Managed SD-WAN and SASE: An Imperative for SMB Connectivity and Security - 08/12/2025
Closing the STIR/SHAKEN Loopholes: Why New York's RING Act Matters - 08/11/2025
From Shadow IT to Strategic Insight: Navigating the SaaS Tsunami - 08/08/2025
NTT DATA Doubles Down on Microsoft Cloud to Power AI-Driven Enterprise Transformation - 08/08/2025
The Art of Handling Difficult Customers with Grace and Professionalism - 08/06/2025
BPA Quality Unveils EvalidateQA, Filling a Gap in the Call Center QA Market - 08/06/2025
Managed Security in 2025: MSPs Grapple with Growth, Complexity, and Consolidation - 07/31/2025
From Productivity to Protection: Datalink Expands Microsoft 365 Security Oversight - 07/30/2025
Autonomous Infrastructure: Agentic AI Creates a Turning Point for DevOps - 07/30/2025
From Productivity to Protection: Datalink Expands Microsoft?365 Security Oversight - 07/30/2025
Unlocking Asset Intelligence: What Zeitview's Consilience Acquisition Means for Telecom Providers - 07/30/2025
Robocalls Aren't Going Away: Why Small Carriers Keep the Door Open for Scammers - 07/30/2025
Agentic AI Meets Cybersecurity to Create the Autonomous SOC - 07/29/2025
Why MSPs Like California Telecom Are Making Compliance Recording a Priority - 07/29/2025
MSPs Gain White-Label Java Compliance and Insight Services with Azul Intelligence Cloud - 07/29/2025
3CLogic and ScreenMeet Partnership Enhances ServiceNow Support with Voice AI and Rich Video Collaboration - 07/24/2025
Ooma's 2600Hz Launches New Desktop and Mobile Unified Communications Apps - 07/24/2025
Fulcrum Unveils Agentic AI Vision for Field Service Industries - 07/18/2025
Infobip Revolutionizes Business Communications with Voice Calling for WhatsApp Business Users - 07/18/2025
Orchestry Enhances Microsoft 365 Security with Key Governance Tools - 07/18/2025
Lansweeper Acquires Redjack Unlocking Greater Visibility for Cyber Resilience - 07/17/2025
ArmorPoint Mobilizes Real-Time Threat Response for EU - 07/17/2025
KnowBe4 Unveils AI-Driven Email Security for SMBs - 07/16/2025
Closing the Gap: Barracuda Safeguards Critical Microsoft Entra ID Data - 07/10/2025
Dynamic Quest Adds to Southeast Presence with NetOne Technologies Acquisition - 07/07/2025
Foxit Brings AI to Document Analysis with New Research Agent - 07/03/2025
OpenMSP Brings New Profitability to MSPs Driving an Open Source Revolution - 07/03/2025
TD SYNNEX's Apptium Acquisition a Win for MSPs. - 07/03/2025
Best Practices for Onboarding New Call Center Agents - 07/01/2025
The ROI of Investing in Comprehensive Call Center Training - 06/30/2025
SonicWall Powers Secure Access for Missouri MSP, Improving Cybersecurity and Network Access for Clients - 06/27/2025
Guardz Unleashes AI-Driven ITDR to Combat Escalating Identity-Based Threats - 06/26/2025
Barracuda Managed Vulnerability Security: A Proactive Shield Against Escalating Cyber Threats - 06/26/2025
Can MSPs Cut Microsoft Teams Incident Management Time by 50%? Martello Says Yes - 06/18/2025
Supercharging Your MSP with AI at SuperSummit 2025 in Dallas - 06/18/2025
Ooma AirDial Elevates POTS Replacement for Large Organizations - 06/17/2025
Beyond the Breaking Point: Strategies for Application Security in the Age of AI - 06/13/2025
Arctic Wolf Revamps MSP Channel, adds Endpoint Security - 06/13/2025
Designing Effective CX Quality Monitoring Programs - 06/12/2025
Orange Business and Toshiba Launch Quantum-Safe Network for Long-term Data Security - 06/11/2025
VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform - 06/11/2025
A New Era at BCM One: Sandy Preizler Takes Over as CEO - 06/10/2025
How Blackpoint Cyber and UKON are Redefining Risk Protection for MSPs - 06/06/2025
The Future of CX: Mosaicx Unveils AI-Native Engage Platform - 06/06/2025
Key Metrics for Measuring and Improving Customer Experience Quality - 06/05/2025
Why Customer Experience Management is Crucial to Your Contact Center's Success - 06/05/2025
Blackpoint Cyber: Bridging the Cybersecurity Divide for MSPs - 06/04/2025
Kaseya Appoints Rania Succar as CEO, Signaling New Era of Innovation and Customer Focus for MSP Ecosystem - 06/03/2025
SeedPod Cyber Unveils ERA Program Positioning MSPs as Elite Risk Advisors in a When, Not If Cyber World - 06/03/2025
Do Your Security Tools Really Work? OnDefend Will Let You Know - 05/30/2025
Wildix Brings Agentic AI Automation to UCaaS - 05/30/2025
The Quantum Clock is Ticking: Are Enterprises Ready for the Encryption Apocalypse? - 05/28/2025
Atera's Agentic AI Autopilot Delivers Autonomous IT for MSPs - 05/27/2025
Jabra Reviving Human Focus Amid AI Revolution in Customer Experience - 05/27/2025
Branded Calling is a CX Imperative - 05/09/2025
Driving CX Improvements with Advanced AI Agents - 05/09/2025
Pia and CloudRadial Bring AI-Driven Zero-Touch Ticket Resolution to MSPs - 05/08/2025
Inlayer Accelerates Microsoft Teams Migration and Device Management for MSPs - 05/08/2025
Voice2Me.ai Introduces Multimodal AI Agents for ServiceNow - 05/07/2025
Conifers.ai Unveils MSSP Program to Tackle Cyber Threats at the Speed of AI - 05/07/2025
Class Action Lawsuit Against Dialpad Could Redefine Consent Standards in AI-Powered Communications - 05/06/2025
Blackpoint Cyber Fights Tool Sprawl with New Unified Cybersecurity Platform - 05/01/2025
Ridge Security's New Centralized Management Drives MSSP Scalability and Operational Efficiency - 05/01/2025
Huntress Seeks to Democratize Cybersecurity with Managed SIEM - 04/30/2025
Salad Redefines AI Transcription with Unmatched Accuracy and Ultra-Low Pricing - 03/31/2025
Privacy-First Communications Platform Phound Looks to Reset Trust, Adds Business Management Features Enhanced Control - 03/28/2025
Despite Digital Dominance, the Phone Remains a Customer Service Cornerstone - 03/25/2025
Genesys Extends Customer Engagement to Social Media with New Social Listening Capabilities - 03/25/2025
SkySwitch Empowers Partners with New Foundations Program, Paving the Way for Accelerated Growth - 03/25/2025
Luware Unleashes New Teams-Integrated Contact Center - 03/24/2025
100Zero and Adaptiv Networks Partner to Deliver Unbreakable Connectivity for Businesses - 03/20/2025
CyVent Empowers MSPs with Premium Cybersecurity Services for a Growing Threat Landscape - 03/20/2025
NinjaOne Enhances Digital Employee Experience to Drive Productivity and Organizational Success - 03/14/2025
Boomi AI Studio Launched to Centralize Control and Governance of Enterprise AI Agents - 03/10/2025
James Moore Technology Services Teams with SentinelOne and ConnectWise to Fortify SMB Cybersecurity - 03/07/2025
BCM One Bridges Mobile and UC Environments with Pure IP Mobile Connect for Webex Go - 03/06/2025
ArmorPoint and TD SYNNEX Partner to Combat Rising Cyber Threats, Empowering MSPs and Customers with Robust Security Solutions - 03/06/2025
How MSPs are Evolving to Support Evolving Demand - 03/04/2025
net2phone Launches AI Agent to Transform Customer Engagement Across Channels - 02/27/2025
net2phone Launches Unveils AI Agent to Transform Customer Engagement Across Channels - 02/27/2025
Sherweb and Rewst Partner to Bring Automation and Efficiency to MSPs - 02/27/2025
Boom Collaboration Simplifies Group Collaboration in a Hybrid World - 02/26/2025
IBM Strengthens GenAI Portfolio with DataStax Acquisition - 02/25/2025