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Contributing TMCnet Writer
Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.

Latest Articles

Mobile-First Strategy Means Big Things for CafeX - 11/26/2014
The 'Customer Hangout': Tomorrow's Customer Service Forefront? - 11/26/2014
The Power of More: Extra Great Sales Come from Extra Great Customer Service - 11/26/2014
How to Make Conferencing on a Mobile Device as Easy as Being There - 11/26/2014
Give Your Customers the Best Gift: Great Social Media Customer Service - 11/26/2014
Beam Messenger Offers Real-Time Edge to Messaging - 11/25/2014
All You Want for Christmas is Satisfied Customers - 11/25/2014
M2M Connections Poised for Huge Growth in Latin America and Beyond - 11/25/2014
Digital Banking on the Rise, But Traditional Bank Still Rules - 11/25/2014
The Call Center Dying? The UK Sees a Future without It in Chorally - 11/25/2014
Better Access to Washington's Capital Now Available with Video Conferencing - 11/24/2014
Bright Pattern's ServicePattern Cloud Contact Center Puts Sales, Customer Service in Video - 11/24/2014
Buddy Platform Turns IoT Data into Useful Business Data - 11/24/2014
Epson Moverio BT-200 Gives Carnegie Mellon's Virtual Assistant Whole New Life - 11/24/2014
Cell Providers, Brace for Impact: M2M is Coming - 11/24/2014
littleBits' New Kit Offers DIY Smart Home - 11/24/2014
Real-Time Communications Week in Review: Aspect Software, GENBAND, HP - 11/22/2014
EXFO Steps Up its CPRI Lineup with RAN in Mind - 11/21/2014
Protecting a PC? The Air Gap May Not Be Enough Protection From Hackers - 11/21/2014
Could Cloud Network Defense Mean a New Source of Security? - 11/21/2014
Samsung Gear VR Gets Major Sound Boost From Fraunhofer Cingo - 11/21/2014
Big Revenue Gains for IP Multimedia Systems in 2014's Third Quarter - 11/21/2014
Gryphon Networks' Call Recording Systems Make Compliance Easier - 11/20/2014
Opera Mediaworks' RISe Offers New Means to Track Customer Conversion Rates - 11/20/2014
Macy's New iOS App Knows What You Want with Cortexica Image Recognition - 11/20/2014
Wi-NEXT Gains New Strategic Advisors to Step Up Industrial Edge Networking - 11/20/2014
Vee24 Gives Mobile Browsers a New Voice, with Video - 11/20/2014
EarthBend Augments Call Recording Tech with New OAISYS Release - 11/20/2014
'The Hobbit: The Battle of the Five Armies' Gets a Promotion Boost from WebRTC & HTML5 - 11/20/2014
Startup 'Thanx' You for Shopping: Revolutionizing the Loyalty Card - 11/19/2014
Using HTML5 Can Put Punch in Holiday Email with Animation - 11/19/2014
Blossom's Smart Watering System Brings Internet of Things Power to Lawn Care - 11/19/2014
OS X Users Get New Video Conferencing Capability with TrueConf - 11/19/2014
New Study Looks for Tech Disruptions from Machine Learning, Device-to-Device Communications - 11/19/2014
Vidyo Offers Announcement on VidyoWorks' WebRTC Support - 11/18/2014
Real Madrid & Microsoft Set to Join Up in New Technology Partnership - 11/18/2014
Real Madrid & Microsoft Set to Join Up in New Technology Partnership - 11/18/2014
FCC Chairman Wheeler Wants More Internet in Schools - 11/18/2014
Plantronics Comes to WebRTC Conference & Expo V with Wearables in Tow - 11/18/2014
GENBAND Offers Major Sponsorship Push to WebRTC World V - 11/17/2014
AMC Health Joins Mount Sinai in Delivering Televideo for Prostate Cancer Trials - 11/17/2014
Pharmaceutical Call Centers, Product Information Training is Front and Center - 11/17/2014
State Department's Unclassified Network Goes Dark after Potential Hacking - 11/17/2014
Finding: Bigger Sales Achievable by Focusing on Sales Goals - 11/17/2014
Real-Time Communications Week in Review: GENBAND, Samsung, Gemalto - 11/15/2014
Xerox Invests in HealthSpot to Drive Kiosk-Based Telehealth Services - 11/14/2014
APAC Contact Center Market Makes Sweeping Change, Focuses on the Customer - 11/14/2014
PUB HTML5 Puts Out the Word: It's Great for Comic Books Too! - 11/14/2014
Wearable Displays May Soon Look Better With Imagination Series7 GPUs - 11/13/2014
Florida & FTC Turn Sights on Consumer Collection Advocates - 11/13/2014
Coming Soon: One Number to Get a Cab in Qatar - 11/13/2014
Sixt's Secret For Better Customer Service: RFID - 11/13/2014
Cisco's CFO Goes Out With A Bang As Earnings Beat Estimates - 11/13/2014
Texting Drivers Familiar with Risks but Do it Anyway - 11/12/2014
IoT Data Needs Priority Treatment - 11/12/2014
University of Michigan's Tiny, Shape-Shifting Robots - 11/12/2014
Google's Chromecast Brings Family-Friendly Gaming into Fold - 11/12/2014
Skype for Business Brings New Connectivity to Business Users - 11/12/2014
AT&T Looking for a Few Good Veterans - 11/11/2014
AppleCare for Enterprise: Apple's Plan to Back Up the Business - 11/11/2014
SDN and NFV to Drive Huge Growth in Virtual Security Appliances - 11/11/2014
Facebook Messenger Hits Major New Milestone - 11/11/2014
High-Speed Broadband may be Coming Soon for Massachusetts Hilltowns - 11/11/2014
Apple's New Web Tool Allows Easy iMessage Deregistration - 11/10/2014
Want the Best Customer Experience? Turn to Big Data - 11/10/2014
Protecting the Internet of Things in Three Simple Steps - 11/10/2014
Huge Mobile Subscriber Growth Forecast for Sub-Saharan Africa - 11/10/2014
Microsoft's New Headset Brings Urban Navigation to the Blind - 11/10/2014
Real Time Communications Week in Review: GENBAND, Microsoft, Lowe's - 11/08/2014
D-Link & TruConnect's DWR-330 Mobile Router is Fuel for the Road Warrior - 11/07/2014
Real Time Communications Week in Review: GENBAND, Microsoft, Lowe's - 11/07/2014
Conversocial Crosses Series of Milestones in 2014 - 11/07/2014
Electronic Records to Pack Big Savings for Healthcare Sector - 11/07/2014
Verint, Truphone Combine Efforts to Help Financial Institutions with Regulations - 11/07/2014
With Voice Networks Moving to IP, the FCC Plots Rule Changes - 11/07/2014
Pexip Backs Conferencing, WebRTC Harder with Infinity Version 7 - 11/06/2014
VidyoWorks, VidyoConferencing Tools Bring WebRTC Support - 11/06/2014
Move Over, Samsung: Apple is China's New Top Dog in Mobile - 11/06/2014
Intelcia Taps Teleopti to Drive Improvements in the Call Center - 11/06/2014
Absent Friends and Expat Family: Using VoIP to Keep in Touch - 11/05/2014
Carta Worldwide's Universal Tokenization Platform Set to Make Digital Payments Safer - 11/05/2014
Disney Movies Anywhere Adds Google Play to its Roster - 11/05/2014
Eager to Compete? The Cloud is Ready for You - 11/05/2014
Keep Inbound Calls Under Control with a Few Simple Call Routing Tactics - 11/05/2014
Jackson County Jail Brings Family, Friends to Inmates with Video Conferencing - 11/05/2014
Nexmo & BICS Get Together to Spark Global Communications - 11/05/2014
Intel Capital Makes Investment Moves: Eight Figures for 16 Startups - 11/05/2014
Wheelings & Dealings: Finding Something Good to Watch Gets Easier with Rovi and Fan TV - 11/04/2014
ON.Lab Launches Open-Source Network Operating System - 11/04/2014
Two New Fitness Trackers on the Way from Jawbone - 11/04/2014
Call Center Worker's 'Robotic Voice' Buys Him Suspension - 11/04/2014
Smart Glasses Set For Slim Shipments - 11/04/2014
Et Tu, Customer? The 'Who Cares' Phenomenon of Customer Service - 11/03/2014
Want To Offer A Better Customer Experience? Start Here - 11/03/2014
Real Time Communications Week in Review: The WebRTC Showcase - 11/01/2014
Mobile Commerce Insider Week in Review: Apple Pay & Friends - 11/01/2014
Can a Virtual Call Center Help Face Down the Horde of Holiday Traffic? - 10/31/2014
Skyera's skyHawk FS Packs Hefty Flash Storage - 10/31/2014
Temenos' Mobile Banking Solution Promises Big Gains in Productivity - 10/31/2014
Virtual Call Center Tools Speed Up the Process of Getting Through - 10/31/2014
Voxbone & Alianza Bring Together Components for New Cloud-Based Voice Solution - 10/31/2014
The Deal is Done: Lenovo Buys Motorola From Google - 10/31/2014
Health Gorilla Makes Doctor / Specialist Connections a Breeze - 10/31/2014
Sykes Call Center Shutdown a Sign of Things to Come? - 10/30/2014
Microsoft Health Makes a Play for Entire Health Spectrum - 10/30/2014
Banks Turn to Microsoft's Dynamics CRM to Drive Better Service - 10/30/2014
Nintendo Plans Foray into Wearable Tech with Sleep Tracker System - 10/30/2014
UC Tools Gaining Popularity, But Employee Training Lagging - 10/30/2014
Charles Schwab Joining Growing Numbers of Automated Investment Services - 10/30/2014
NuMetrex Offers Heart Rate Measurement in Handy Sports Bra Package - 10/29/2014
Wheelings & Dealings: MegaChips Makes Mega Deal for Semiconductor Maker - 10/29/2014
Alcatel-Lucent, CenturyLink Get Together to Drive IP Core Network Development - 10/29/2014
Accounting Firms Take Note: Five Trends to Hit the Industry - 10/29/2014
Apple Pay Finds Surprising Resistance from Growing Body of Retailers - 10/29/2014
Connected Cars: Great Internet of Things Market - 10/29/2014
IHS iPad Air 2 Teardown Finds Host of Little Changes - 10/29/2014
Touching Virtual Reality with Nimble Sense - 10/29/2014
Travel Shoppers Increasingly Concerned About Overall Device Experience - 10/29/2014
Teachers Mutual Bank Shoots for the Honor Roll with Video Conferencing - 10/28/2014
Intelecom's Connect Drives Social Media, Contact Center Growth - 10/28/2014
Comings & Goings: Dydacomp Picks Up Tony Kyberd to Serve as New Vice President in Customer Service - 10/28/2014
An Ad-Free YouTube May be a Paid Subscription Away - 10/28/2014
Sprint, Monnit Get Together to Make Powerful New Monitoring Options - 10/28/2014
Lenovo Smartband Ready to Offer Exercise Tracking & More - 10/28/2014
Illinois' McHenry County Looks to Join the Fray of Local Fiber Networks - 10/28/2014
UNICOM Engineering Golf Classic Brings $18,000 for Charities - 10/28/2014
Apple Pay Runs Bartertown and Much of the Contactless Payment Market - 10/28/2014
MovieTickets.Com Brings Mobile to the Movies - 10/28/2014
New Landmark in Console Wars: Xbox One Starting Price Drop - 10/27/2014
Real Time Apps First on the Menu as Google Acquires Backend Service Firebase - 10/27/2014
Is Your Hold Music Doing More Harm Than Good? - 10/27/2014
Kii's New Internet of Things Platform Hits Early Access Stage - 10/27/2014
Tesla, SpaceX's Elon Musk Compares AI to Demons - 10/27/2014
Real Time Communications Week in Review: Back in Business - 10/25/2014
WebRTC World Week in Review: The Markets Gain Traction - 10/25/2014
Verizon Readies Cash Infusion for Flint Mobile Payment Service - 10/24/2014
Asterisk 13 Offers Huge New Update with Long Term Support - 10/24/2014
Cloud Communications Platforms a Multi-Billion Dollar Business Soon - 10/24/2014
Facebook's 'Rooms' App Drives Social Networking Around Specific Interests - 10/23/2014
Pay TV on the Rise in Latin America Thanks to New Features - 10/23/2014
Technology: The Forward March of Progress - 10/23/2014
How to Do the Best Job of Finding the Best VoIP - 10/23/2014
UC & WebRTC: Two Markets Growing Together - 10/23/2014
Asterisk Platform Brings New Power to the 'Future of Telephony' with astTECS - 10/23/2014
Did Google Glass Spark an Internet Addiction in One User? - 10/23/2014
For Online Businesses, 'Customer, Help Thyself' is New Rule of Thumb - 10/22/2014
UAE Telecom Firms Prepare for Increased Bandwidth Demand - 10/22/2014
Envivio's Halo Puts Extra Spark in Apple's Array of Products - 10/21/2014
Illinois Activates Ebola Hotline to Get Information to Concerned Citizens - 10/21/2014
Apple Takes Bigger Bite Out of Growing Smartphone Market - 10/20/2014
Ohio Brings in a Call Center to Tackle Ongoing Ebola Threat - 10/20/2014
IBM Dispatching Chip Division at $1.5 Billion Price Tag - 10/20/2014
Mobile Commerce Insider Week in Review: Money Makes the World Go Round - 10/18/2014
Unified Communications Week in Review: Of Risks & Rewards - 10/18/2014
Real Time Communications Week in Review: GENBAND Takes the Reins - 10/18/2014
SAP Brings Added Value to Vuzix M100 Smart Glasses for Business Users - 10/17/2014
Mozilla, Telefonica Combine to Bring Firefox Hello to WebRTC-Starved Masses - 10/17/2014
Apple's New iPad Air 2 Slims Down, Meets Expectations on Arrival - 10/17/2014
Tieto, Cisco Combine Forces to Push the Internet of Everything - 10/17/2014
Tone Software's ReliaTel 4.5.0 Offers New Power in Unified Communications - 10/17/2014
Tone Software's New ReliaTel 4.5.0 Offers New Power in UC - 10/17/2014
Microsoft Boosts Skype for Better Use With iPhone 6 - 10/17/2014
Are Voiceprint Passwords Boon or Bane to Privacy? - 10/16/2014
Google Looking into Wireless Service on Par with Google Fiber - 10/16/2014
Facebook Safety Check: A Quick Way to Spread the Word You're Okay - 10/16/2014
J.D. Power: Smartphone Satisfaction Increasingly a Matter of Operating System - 10/16/2014
Will.i.am's Puls Smartwatch Offers Strong Features - 10/16/2014
An Affordable Swim Coach as Near as Xmetrics - 10/16/2014
The Best in Customer Service Software May be a Smartphone Away - 10/16/2014
Connected Farmer Alliance Set to Provide Help in Tanzania via SMS - 10/16/2014
Westpac Out for the Best in Customer Experience - 10/16/2014
SipVine Cracks the Secrets of Business VoIP - 10/16/2014
New 'swivelCard' Offers an Edge in Business Cards: USB Functionality - 10/16/2014
An $85 Billion Market for Internet of Things Applications in Buildings Alone? - 10/15/2014
Wheelings & Dealings: NetScout Set to Land Danaher's Communications Arm - 10/15/2014
Google Nexus Player Looks to Tackle Apple TV - 10/15/2014
Google Plans Response to SSL 3.0 POODLE Attack - 10/15/2014
Terabit Fiber Blown Away in BT, Huawei Testing - 10/15/2014
How to Get More Out of the Best in B-to-B Marketing Platforms - 10/15/2014
New Loyalty Program Rewards the Long-Time Sprint User - 10/15/2014
Virtual Reality Goes to the Movies with New Oculus Tools - 10/14/2014
Voice Search Increasingly Popular with Teens, Adults - 10/14/2014
Surveillance Equipment for Police Often Comes from Private Donors - 10/14/2014
Dropbox Wasn't Hacked, Says Dropbox as Passwords Hit the Web - 10/14/2014
WhatsApp May Land VoIP Call, Recording Features - 10/14/2014
Google Shopping Express Gets Retooled Down to the Name - 10/14/2014
Rise of the Machines at Work: The Ava 500 & Others Join the Work Force - 10/14/2014
Amaryllo Announces New Camera Line with WebRTC Functionality - 10/13/2014
Intellectual Property Rights Less Cut & Dried in the Cloud - 10/13/2014
A Mobile Phone in a Web Browser? Now Possible with Jibe Mobile - 10/13/2014
Microsoft's New Android Live Keyboard May Boast Unusual, Key-Free Interface - 10/13/2014
Research: Big Moves Ahead for SIP Trunking Market - 10/13/2014
The Conferencing Zone Week in Review: Product Proving Ground - 10/11/2014
Unified Communications Week in Review: Open for Business - 10/11/2014
Real Time Communications Week in Review: WebRTC and its Infrastructure - 10/11/2014
Mobile Commerce Insider Week in Review: The Markets Are Open - 10/11/2014
Dear Symantec: A Breakup Letter From Within May Be Approaching - 10/10/2014
Deregulation Steps in for Europe's Fixed-Line Telephony Market - 10/10/2014
Making Socks Smarter with Sensoria - 10/10/2014
Latest Amazon Move Brings Online Store to Brick and Mortar - 10/10/2014

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