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Steve Anderson Info


Contributing Writer
Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.

Latest Articles

Call Center Services Week in Review: inContact, TeleTech, Ameyo - 02/06/2016
Real Time Communications Week in Review: GENBAND, ITEXPO, Cisco - 02/06/2016
SDN Primed for Big Growth Through 2020 - 02/05/2016
Westcon's GoldSeal VaaS Gives Partners New Room in Cloud, UC&C Markets - 02/05/2016
Metaswitch Business Communications Gives Access One New Capabilities - 02/05/2016
TD Bank Steps Up Greenville Employment - 02/05/2016
Microsoft Bolsters Office 365 with Yammer Support - 02/04/2016
Italtel's SIP Trunking as a Service System Calls on NFV and SDN - 02/04/2016
Verint Steps Up Customer Engagement Optimization with Telligent - 02/04/2016
Amazon Web Services Workspaces Upgrade Adds VoIP - 02/04/2016
Cisco VNI Shows Huge Mobile Population - 02/03/2016
Watson Makes Another Healthcare Push in Welltok, AHA Team-Up - 02/03/2016
SDN, NFV Investments Mean Multi-Billion Revenue Potential - 02/03/2016
Smith Micro, Zonetail Combine for New Marketing Push in Hospitality - 02/03/2016
New 'Altitude Strategy Center' Means Real-Time Benefits - 02/03/2016
Wheelings & Dealings: Sesame Street Gets More Tech with New Investment - 02/02/2016
MiaRec's New Call Recording Tools Go Well with Cisco - 02/02/2016
Can Microsoft Revive Consumer Smart Glasses? - 02/02/2016
Coca-Cola's Sub-Brands to Take Center Stage in Global Campaign - 02/02/2016
Netronome's Agilio Server Networking Platform Means New Power for Businesses - 02/02/2016
Packet Technology: What to Know About the Network's Next Big Growth Tool - 02/02/2016
Project Skybender: Google's Vision for 5G Internet Delivered by Drones - 02/01/2016
IT Budgets See Big Growth in Healthcare - 02/01/2016
Benton Communications Taps GENBAND's Network Transformation for Upgrades - 02/01/2016
HKNet Puts NFV to Use in Dedicated Internet Access Service - 02/01/2016
Call Center Services Week in Review: Kaiser Permanente, Startel, Opt Teleservices - 01/30/2016
Real Time Communications Week in Review: DigitalGlue,, ITEXPO - 01/30/2016
EviCore Healthcare Expands Call Center Operations - 01/29/2016
New Facebook Studies Prove that Online Video is Massive - 01/29/2016
Idaho's Case vs. Boise Telemarketing Firm is Resolved - 01/29/2016
Mitel's New Tools Give Strategic Mobile Edge - 01/28/2016
Ovum Hits New Milestone for LTE - 01/28/2016
AireSpring Offers Free Grandstream IP Phones to AirePBX Subscribers - 01/28/2016
Windstream Shatters Standards for Carrier Ethernet - 01/28/2016
2015 Was a Big Year for VeloCloud - 01/27/2016
Accenture: Digital Economy Success Starts with People - 01/27/2016
Argus Insights: Smart Home Frustrations Come More from Apps than Hardware - 01/27/2016
One in Three Home Routers May Be Public Hotspots by 2017 - 01/27/2016
Snapchat Leak Shows Several New Features - 01/27/2016
Juniper Networks Picks Up BTI Systems, New Edge in Cloud & Networking - 01/26/2016
VeloCloud Hits ITEXPO to Show Advances in SD-WAN - 01/26/2016
GlobalOnePay's Product Line to Improve Omnichannel Payment Processing - 01/26/2016
DragonWave Puts Focus on Backhaul with Harmony Enhanced MC - 01/26/2016
Microsoft Innovates for iPhone, But at What Cost? - 01/26/2016
SwitchRay's CTO to Hit ITEXPO with Revenue-Protection Tips for Carriers - 01/26/2016
A Courteous Communications Delivers Service on Several Fronts in 2015 - 01/26/2016
Mesa County Taps SoftWatch For Cost Controls, Google Apps Use - 01/26/2016
Ready for a New Growth Opportunity? Check Out Kaleidoscope at ITEXPO - 01/25/2016
Where is the Mobile App Going in 2016? - 01/25/2016
KIOSK Information Systems Offers New Remote Monitoring Options - 01/25/2016
Yealink Plans Several New Releases for February - 01/25/2016
Gartner: Security Will Outclass Agility and Cost for Government Cloud Moves - 01/25/2016
ITEXPO Panel to Play Host to Viptela's SD-WAN Vision - 01/25/2016
OpenStack Brings NFV Power to Global Telecom Operations - 01/25/2016
Walker County Commission Brings Video Conferencing to Court System - 01/25/2016
Call Center Services Week in Review: Nuance, RingCentral, Salesforce - 01/23/2016
Real Time Communications Week in Review: Polycom, GENBAND, CM Telecom - 01/23/2016
CloudGenix Talks Future with TMC - 01/22/2016
Datavox Finds Big Opportunity Afoot in VoIP Market - 01/21/2016
New Zappix Visual IVR Comes with Voice Controls - 01/21/2016
Converged Technology Group Celebrates Anniversary with Expansion - 01/21/2016
Barracuda Brings Out Added Protection for Office 365 - 01/21/2016
Grandstream Channel Partners Get a Boost with New Connection - 01/20/2016
Ciena's WaveLogic Encryption Delivers Powerful New Data Protection - 01/20/2016
Beecham Research: Augmented Reality, Wearable Tech a Huge Plus for Workplaces - 01/20/2016
Artificial Solutions Helps Shell Bridge Language Gaps - 01/20/2016
MegaPath's Offer for New Partners Draws Attention - 01/20/2016
Microsoft Set to Donate Huge Quantity of Cloud Services - 01/20/2016
Flying Into Fort Lauderdale? There's an App for That - 01/20/2016
Virtual Office Hits Nigeria - 01/20/2016
New Predictive Analytics Tool Gives Better Insight to Spoken Word - 01/20/2016
Minecraft Gains New Purpose with Microsoft's MinecraftEdu Acquisition - 01/19/2016
Juniper Systems Releases Mesa 2 Tablet for Punishing Environments - 01/19/2016
Nextiva Advances Work Against Climate Change - 01/19/2016
Everyone Says They Want Omnichannel Engagement, But How Do They Get It? - 01/19/2016
Tractica: Expect Big Sales of VR Head-Mounted Displays - 01/18/2016
Microsoft Buys Event Zero Tools to Further Bolster Skype - 01/18/2016
FCC Opens Telecom Doors to Cuba - 01/18/2016
AlphaDial Helps Keep Phone Numbers Market-Relevant - 01/18/2016
Cabela's, Theatro Team Up for New Field Communication Options - 01/18/2016
What Customers Want in Customer Engagement is Changing - 01/18/2016
TigerText Improves Short-Range Hospital Communications - 01/18/2016
Call Center Services Week in Review: VoiceNation, On-Time Cable, Aflac - 01/16/2016
Real Time Communications Week in Review: Nuance, Voxeet, Polycom - 01/16/2016
The Next 15 Years of SDN and NFV - 01/15/2016
Euclid Analytics Successful Series C Means More Consumer Behavior Tracking - 01/15/2016
Minnesota Health Insurance Exchange Calls in Extra Staff to Brace for Last Days' Rush - 01/15/2016
How to Warm Up That Cold Call - 01/14/2016
CoreDial Nets Honors from Frost & Sullivan - 01/14/2016
Cisco's New Weapon in the Fight Against Shadow IT - 01/14/2016
Wheelings & Dealings: Envelop VR Hits Big in its Series A Funding Round - 01/14/2016
A New Bitcoin Rush? Bitcoin Mining Makes a Comeback - 01/14/2016
Turn Down the Noise, Turn Up the Service - 01/14/2016
Enterpol CAD and Total Response CACH Combine for Powerful Emergency Service - 01/13/2016
Clearfield Steps Up Its Hiring, Broadband Account Focus - 01/13/2016
Capgemini Insurance Connect Gives The General Insurance New Fire Support - 01/13/2016
2016: A Year of Answers for M2M Questions? - 01/13/2016
Higher Education Has New Opportunity to Drive Real Time Communication - 01/13/2016
Is Your Call Center Ready for the Three Biggest Complaints? - 01/12/2016
Dell Offers New Options for Wyse, Citrix Users - 01/12/2016
Asda's Omnichannel toyou Service Gets Boost from Manhattan Associates - 01/12/2016
Dealing With the Rise of M2M Mobility - 01/12/2016
North Bridge: Cloud is Leaving Money on the Table - 01/12/2016
Silicon Labs Takes New Step Forward in Heart Rate Monitoring - 01/11/2016
Skype for Business Arrives on Another Competing Platform: Android - 01/11/2016
Microsoft Office 365 Planner Gets Unexpected Reveal - 01/11/2016
Looking for Tech Investment? Check the Crowd - 01/11/2016
Voxeet Brings 3D Surround Sound to the Mobile Workforce - 01/11/2016
Telecommuters: Brace for Double Robotics' New Robot Version of You - 01/11/2016
Enea to Boost NFV Offerings with Acquisition of Centered Logic - 01/11/2016
Capgemini Insurance Connect Helps The General Insurance Enhance the Customer Experience - 01/11/2016
Real Time Communications Week in Review: GENBAND, Puppetry Arts, Zencastr - 01/09/2016
Call Center Services Week in Review: Convergys, Zendesk, Wilmac - 01/09/2016
UniVoIP Office Connect Hooks Up With Skype for Business - 01/08/2016
Promero Call Center Platform Connects to Skype for Business - 01/08/2016
BFrame Data Systems Rolls Out New Web-Based Tools - 01/08/2016
Fax over IP Brings Big Benefits to Some Market Sectors - 01/08/2016
XenApp, XenDesktop Get New Access to Microsoft Lync and Skype for Business - 01/08/2016
Cloud Contact Centers Look Forward to Upcoming Boom - 01/08/2016
Dictum Health Bolsters its Roster with New Leadership Hires - 01/07/2016
Zendesk a Hit in Customer Service for Midsize Operations - 01/07/2016
ABI Research: Wireless Connectivity in Buildings to Be Huge Market - 01/07/2016
Looking for the Best in Call Tracking? Start Here - 01/07/2016
Debt Collectors Drive Huge Spike in Recent Robocalls - 01/07/2016
Your Office Goes Where You Do With New Microsoft Developments - 01/07/2016
AT&T Readies Series of Innovations Driven by the Network - 01/06/2016
Puppetry Arts Turns to Cloud Systems to Spread Puppet Training - 01/06/2016
Will Virtual Reality and Wearables Revive HTC? - 01/06/2016
Is the Contact Center Still Doing Anything With Nothing? - 01/06/2016
Study: Microsoft's Best Hope is in the Cloud - 01/06/2016
CafeX's New KickStart Program Ready to Boost Customer Engagement - 01/05/2016
IntelliChief Bolsters Workflow Solutions with Auto-Approve - 01/05/2016
Venture Home Solar Expands SunPower's Master Dealer Network - 01/05/2016
Enterprise Messaging 2016: What to Watch - 01/05/2016
Vuzix, XOEye Technologies Make Major Push with Lee Company - 01/04/2016
Yallo Call Recorder Remembers So You Don't Have To - 01/04/2016
Polycom Cites Seven Big Trends to Watch and Leverage in 2016 - 01/04/2016
Travelers: Record Your Life to Ensure the Fewest Hassles - 01/04/2016
How the Everyday App Can Bolster Diabetes Treatment - 12/31/2015
The Data Center in 2016: What to Watch For - 12/31/2015
How to Win at Customer Service in 2016 - 12/31/2015
Apps Offer Better Access to Customer Service - 12/31/2015
Customer Service is Not Customer Experience - 12/31/2015
OneStream Networks Announces New Compliance with ShoreTel - 12/30/2015
Wi-Fi et une Baguette: Hit France for the Best in Wi-Fi Connection - 12/30/2015
T-Mobile's Wireless Predictions in 2016: More Un-carrier, More LTE, More...Panic? - 12/30/2015
OKTO Shrinks the Smart Watch Down to the Smart Ring - 12/30/2015
Telnet Connect Opens VoIP Floodgates - 12/30/2015
Stopping Shadow IT: One Simple Tool Away - 12/30/2015 Hits Major Milestone with Surprising Speed - 12/29/2015
Grandstream's New GXP2170 Brings Big New Power to Operations - 12/29/2015
Promote and Provide Knowledge Above Just Information - 12/29/2015
How to Turn a Social Media Presence Into Great Customer Service - 12/29/2015
Unified Communications: Boon or Boondoggle? - 12/28/2015
Making the Best First and Last Impression - 12/28/2015
How Great Customer Service Gave Nokia a Lifelong Customer - 12/28/2015
SteelBrick Issues Improvements to Two Major Quote-to-Cash Systems - 12/28/2015
Comcast Fires Up First-Ever Live DOCSIS 3.1 Gigabit Modem - 12/28/2015
Transforming Network Infrastructure Week in Review: HP, 451 Research, Pluribus Networks - 12/26/2015
ZOOM International Puts Video, Telepresence Recording into Better Customer Experience - 12/23/2015
Grow Your Business with Improved Business Phone Systems - 12/23/2015
WS Live Buys Bolder Thinking Communications to Create New Humach Unit - 12/23/2015
Customer Service Takes on New Respect in B2B Market - 12/23/2015
Simpler Customer Service Calls? Service is the App for That. - 12/23/2015
Talko Gives Microsoft Communications Boost, Partners Reason to Cheer - 12/23/2015
The Cloud is a Safer Place with Avanan and Check Point Software - 12/22/2015
What Star Wars Can Teach Us About the Force of Customer Service - 12/22/2015
Breitling's Exospace B55 Steps Up Connected Watches - 12/22/2015
Ericsson Strikes Patent Deal With Apple for Better Mobile Connectivity - 12/22/2015
Big Data Isn't Just for Big Business Any More - 12/22/2015
Simple Ways to Handle the Worst of Customers - 12/22/2015
Better Insurance Claims Process Starts with Omni-Channel - 12/22/2015
FTC's Early Christmas Present Arrives in Telemarketing Rule Changes - 12/22/2015
UCB Taps Sinequa to Speed Up, Reduce Costs of Clinical Trial Data Searchers - 12/21/2015
Personalized Marketing is Coming - Are you Ready? - 12/21/2015
A Global Remote Operation Requires Care and Finesse - 12/21/2015
Parcel Volumes Climb 35 Percent in New MetaPack, JDA Software Figures - 12/21/2015
Cision Plans Purchase of PR Newswire - 12/21/2015
What Does it Take to be a Genius Brand? - 12/21/2015
Call Center Services Week in Review: Bank of America, Healthcare.Gov, TCN - 12/19/2015
SIP Trunking Week in Review: SwitchRay, Polycom, PowerNet - 12/19/2015
Real Time Communications Week in Review: Avotus, Ultra Mobile, GENBAND - 12/19/2015
Freshdesk Snags Konotor to Drive Better User Engagement - 12/18/2015
GENBAND's Network Transformation System Joins the Hancock Telephone Company - 12/18/2015
Forrester Research: Great Customer Service Could Start With Verint Tools - 12/17/2015
Call Centers Put Greater Emphasis on Change - 12/17/2015
Frontier Communications Adds to its New London Roster - 12/17/2015
Persistence Market Research: Future Promising for Cloud Contact Centers - 12/17/2015
Sonus and Taqua Help Bring Wi-Fi Calling to Mobile, Quickly - 12/16/2015
OTT Video Primed for Christmas, But May Not Last - 12/16/2015
Frost & Sullivan: Enterprise Messaging to Hit Big in Australian UC - 12/16/2015
Radware: Travel Websites Not Ready for Mobile - 12/16/2015
Comcast's Data Caps Enrage Customers - 12/16/2015
Greater Flexibility Will Drive Europe's UCC, Hosted IP Markets - 12/16/2015
Check Point Software Brings New Security Punch to Avanan - 12/16/2015
Metalogix Revamps Office 365 Management, Brings in Fresh Help - 12/15/2015
Aspect Software Gains New Zealand Presence with Cogent - 12/15/2015
Telecom Brokers Turns to Treasure Data to Push Analytics - 12/15/2015
Huge New Market Ahead for Optical Data Center Interconnection - 12/15/2015
2016 Promises Big Advances for Business Mobile Security - 12/14/2015

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