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Contributing TMCnet Writer
Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.

Latest Articles

Epiq Systems Three-Peats Best in Service Recognition From kCura - 04/17/2015
The Strange Reason Behind HGS' Closure of the Thunder Bay Call Center - 04/17/2015
Cyanogen OS to Get a Major Microsoft Boost With Skype, Office, and More - 04/17/2015
Strategic Group Sounds Retreat, Looks to Divest VoIP Division - 04/17/2015
Femtocell Market Faces Mixed Bag Amid Residential Losses and Enterprise Gains - 04/17/2015
SafePath Emergency Evacuation System Offers Tech-Driven Disaster Warning - 04/17/2015
Use a VoIP System? ProCom to Offer Automatic Bill Payment - 04/16/2015
Empirix and blackchair Get Together on Contact Center Software Lineup - 04/16/2015
M&E May Have Positive Outlook Despite Data Onslaught - 04/16/2015
Another Hurdle for Job Hunters Emerges in the Personality Test - 04/16/2015
Infonetics Research: Fixed Broadband Subscribers Near a Billion Strong by 2019 - 04/16/2015
iOS Wearables, Smart Home Hardware Top Event Listings - 04/16/2015
BlackBerry's BES12 Proves Communications Platform of Choice for CarePartners - 04/16/2015
Portaltech Reply & hybris software Team Up for Airline Omnichannel - 04/15/2015
The Apple Watch Wasn't the iWatch for One Strange Reason - 04/15/2015
Swivl Cloud Live Adds a Silver Lining With Live Conferencing - 04/15/2015
Will AT&T's Huge FCC Fine Mean Change for Wireless Providers? - 04/15/2015
Summer is Coming: Do You Have Your Paick Watch Light? - 04/15/2015
Customer Support Software Providers Need the Best in Customer Support - 04/15/2015
IBM Establishes Watson Health Cloud Unit - 04/14/2015
New Twilio Video System Means Easily-Added Video For Online Apps - 04/14/2015
TeamSupport's New Calendar Feature Improves Its Use - 04/14/2015
Chinese Apple Customers Won't Be Getting Apple Pay Access Soon - 04/14/2015
GENBAND Smart Office Gives NetFortris' Cloud UC a Leg Up - 04/14/2015
The Best Performing Employees Prefer to Work From Home - 04/13/2015
IP Voice Made Simple - 04/13/2015
Ransomware Strikes Lincoln County Sheriff's Office; Sheriffs Pay Up - 04/13/2015
BMW Mini Line Poised to Offer New Wearable Tech Option - 04/13/2015
VoIP Service Opens Up Several New Opportunities - 04/13/2015
SIP Trunking Week in Review: Cisco, 3CX, ShoreTel - 04/11/2015
Real Time Communications Week in Review: Livegenic, GENBAND, Google - 04/11/2015
Cloud Technology Can Make or Break a Virtual Office - 04/10/2015
Help Scout Lands $6 Million to Give Businesses Help Desk Support by Email - 04/10/2015
Gamestop, T-Mobile, Firehouse Subs Join Roster of Businesses to Take Apple Pay - 04/10/2015
New BLS Report Puts Unemployment Low in the Telecom Sector - 04/10/2015
Is GMeet Google's Attempt at Teleconferencing? - 04/09/2015
Odobo Brings Out New Slate of HTML5-Based Games - 04/09/2015
AT&T Takes $25 Million Fine After Call Center Troubles - 04/09/2015
Blackboard Drives Communications For Saint Paul Public Schools - 04/09/2015
Small Cell Market Healthy, But Competition Will Make the Market Tighter - 04/09/2015
Improving the Customer Service Environment is a Few Simple Steps Away - 04/09/2015
Skype for Business Makes its Arrival April 14 - 04/08/2015
Cloud Money from nTrust Expands to Over 20 New Merchants - 04/08/2015
Want to Buy a Corporate Password? Ask a Current Employee - 04/08/2015
Looking For Better Cybersecurity? HP Has Some Answers - 04/08/2015
Investment in Digital Customer Engagement No Longer Just an Option - 04/08/2015
HBO Now Premieres on Several Platforms - 04/07/2015
Google Ventures Joins In $12 Million Funding Round For CoreOS - 04/07/2015
Welch Allyn Readies Connex Spot Monitor for Upcoming Event - 04/07/2015
An Electrifying Morning as 79,000 Customers Lose Power - 04/07/2015
Airtel Unveils Sponsored Data Services - 04/07/2015
Better Customer Engagement Could be Just a Game Away - 04/06/2015
Customer Service May Be Forever Changed by Millennials and the Self-Service Movement - 04/06/2015
Hotel Owners: Finding the Right Booking Software Can be Simple - 04/06/2015
Shep the Drone Proves Able Mechanical Sheepdog - 04/06/2015
Mobile Technology Review: Cyntur JumperPack Mini - 04/06/2015
Birch Communications Gives TotalCloud PBX Fresh Seeding with New Features - 04/06/2015
Federal Agencies Coming Around to Digital Tools' Value, But Doubts Remain - 04/06/2015
All About ME Opens Up Mobile Advertising to the Personal Brand - 04/06/2015
30 Percent of Potential Cybercrime Victims Plan to Negotiate - 04/06/2015
GENBAND's Perspectives15 Event to Make One Merry Month of May - 04/06/2015
GENBAND Nuvia Takes Top Honors in VoIP Infrastructure Awards - 04/03/2015
Building the Right Cloud Can Be a Simple Process - 04/02/2015
TIBCO's Live Datamart 2.0 Gets Released For Fast Data Access - 04/02/2015
ExtraHop Leaps into VoIP Service with ExtraHop Enterprise Modules - 04/02/2015
CALLPROMISE's Callback Cloud for Business Offers a Smoother Call Center - 04/02/2015
Cloud Computing on a Majority of Business Owners' Radar - 04/02/2015
Thomas L. Cardella and Associates Set to Add 300 Call Center Jobs - 04/01/2015
President Obama Details Better Protection Against Cyber Threats - 04/01/2015
Bionic Ants: Today's Super Villain Fodder, Tomorrow's Factory Workers - 04/01/2015
CareFlight Adds Videoconferencing Capability with eVideo Tools - 04/01/2015
Which Breed of VoIP Software Is Best? - 04/01/2015
Netformx Steps Up AudioCodes Relationship, Adds to KnowledgeBase - 04/01/2015
Improving the Call Center Takes a Focus on Workflow and Mobility - 03/31/2015
Arrow Systems, 8x8 Get Together on New Cloud Tools for Business - 03/31/2015
Hybrid Solutions: The New Normal For VoIP, SIP Trunking? - 03/31/2015
Smart Airports May Prove New Connection for Real Time Communications Market - 03/31/2015
UK's Health Service to Get IBM Retooling - 03/31/2015
Apple Pay & iPhone Bringing New Options to Small Business - 03/31/2015
Five9 & Netrix Bring Out New Cloud Contact Center Solutions - 03/30/2015
Edelberg & Associates, ScribeAmerica Combine For New Innovation in Coding - 03/30/2015
What's Making Big Growth in Videoconferencing Services? Look to the Cloud - 03/30/2015
HP's New Software Lineup Brings Insight to Mobile App Development - 03/30/2015
State Farm Drone Aircraft Cleared for Flight - 03/30/2015
Audio Technology Review: Meteor M2 Desktop Speakers - 03/30/2015
RelayAccount's New Version Helps Online Patient Billing - 03/30/2015
Unicom Engineering Offers a Roadmap to the Xeon Processor Future - 03/30/2015
Real Time Communications Week in Review: Microsoft, CDW, GENBAND - 03/28/2015
SIP Trunking Week in Review: Cablevision, Grandstream, Xorcom - 03/28/2015
Business VoIP Gets a New Player in Canadian Firm bluArc - 03/27/2015
Amazon's Spending Spree Means Plenty of Cloud Moves Ahead - 03/27/2015
Customer Service Takes on New Life with zipLogix - 03/27/2015
Securus Technologies Uses Video for Safer Prison Visits - 03/26/2015
Eaton's Roadranger Service Network Gets Turbocharged With New Features - 03/26/2015
LogMeIn's Rescue Lens Allows Remote Support for Almost Any Product - 03/26/2015
Transfast's New Service Offers Rapid Deposit to Bangladesh Banks - 03/26/2015
Which Help Desk Software is the Right Help Desk Software? - 03/26/2015
Is the Best in Customer Experience to be Found in Customer Autonomy? - 03/26/2015
The Enterprise Service Desk is Not What It Used to Be - 03/26/2015
IBM's Watson May Start Taking Jobs in Africa - 03/25/2015
Spree SmartCap Takes New Honor as TMC's 2015 Wearable Product of the Year - 03/25/2015
Google's Pony Express May Bring Bill Payment to Gmail - 03/25/2015
Bring the Beat With a Web Browser and HTML5 Thanks to Synthtopia - 03/24/2015
B2B Customer Churn: It's All About Value - 03/24/2015
The Australian Property Market on Your Wrist? There's an Apple Watch App for That - 03/24/2015
SoftwareOne Lands Compucom's Software Business Unit - 03/24/2015
Teleperformance USA Steps Up Its Staffing, Adds Jobs in Texas - 03/24/2015
Not Just In Schools: Telecommuting Takes Down the Snow Day - 03/24/2015
Calabrio Analytics Help Schools Identify and Address At-Risk Student Problems - 03/23/2015
FRAFOS ABC WebRTC Gateway Takes 2015 WebRTC Product of the Year Award - 03/23/2015
Distance Learning Technology Steps Up Schooling Around the World - 03/23/2015
Mercator Advisory Group Finds Huge Value in Modern Contact Center - 03/23/2015
Marchex Institute's Mobile Advertising Study Finds Challenges, Advantages for Insurers - 03/23/2015
Audio Technology Review: Samson Meteorite - 03/23/2015
SIP Trunking Week in Review:Allworx, Ingate, Facebook - 03/21/2015
Real Time Communications Week in Review: GENBAND, Tango Networks, Unify - 03/21/2015
Open-Xchange Brings New Power For Unify Circuit Users - 03/20/2015
Omron Healthcare's New Alvita Wireless Activity Tracker Adds Motivation to the Workout - 03/20/2015
Nintendo: Now You're Playing With Smartphones? - 03/20/2015
Is the Best in Customer Experience to be Found in Customer Autonomy? - 03/19/2015
T-Mobile's Carrier Freedom, Un-contract Shake Up Mobile Once More - 03/19/2015
Sony's PlayStation Vue Service Launches, Targets Cable Cutters - 03/19/2015
What Wearables Will Likely Do For Professional Sports - 03/19/2015
Verizon Steps Up its Unified Communications Ambitions - 03/19/2015
EMEA Hosted Contact Center Services Market Shows Value of Multichannel Solutions - 03/19/2015
ADTRAN's VoIP Switch Portfolio Out to Improve With New Entrants - 03/18/2015
Smart Homes to Get Smarter With NXP's New JN5169 Wireless Microcontroller - 03/18/2015
Five Million Bitcoin Users By 2020 a Clear Possibility - 03/18/2015
Cisco Spark Lights a Fire in Customers' Hearts - 03/18/2015
How Louisville Water Dropped $29 Million to Improve Customer Experience - 03/18/2015
Array Telepresence Equal-i System Makes Big - 03/18/2015
GENBAND's Nuvia System Powers Tools from NetVersant, SageNet - 03/18/2015
NTT Communications, FireEye Get Together on Managed Security - 03/17/2015
Just Enough IVR is a Key Strategy to Success - 03/17/2015
Social Media: Linchpin of the Customer Experience - 03/17/2015
Mattersight Behavior Analytics Software Gains Ground - 03/17/2015
Apple Pay Makes Huge Inroads With Users - 03/17/2015
Enterprise Security: Give Employees What's Desired, Lest Employees Get IT Elsewhere - 03/17/2015
Ingate SIParator E-SBC Gives Nationwide Processing Better Fraud Protection - 03/16/2015
30 Years of Yorktel Comes With Record Growth Year - 03/16/2015
Concierge Medical Services' Doctor2Go Taps WebRTC For Its Basis - 03/16/2015
Online Businesses: Call Centers Should Be a Major Priority - 03/16/2015
Audio Equipment Review: Divoom Voombox Party Speaker - 03/16/2015
Text Request Opens the Floodgates, Offers Reseller Program - 03/16/2015
Is PlayStation Network's Customer Service a Big Game Over? - 03/16/2015
3GC Group Gets ShoreTel's Nod For World-Class Level Customer Service - 03/16/2015
Real Time Communications Week in Review: Grand View Research, PNE Corporation, Vertical Communications - 03/14/2015
Queensland Policelink Nets Award in Customer Experience Innovation - 03/13/2015
UnaliWear Kanega Smartwatch: Functional, Yet Attractive, and Potentially Lifesaving - 03/13/2015
Zain Bahrain Steps Up Its Customer Service With Round-The-Clock Live Chat - 03/13/2015
Vertical Communications' ViewPoint Mobile 2.1 Lands Big Honors From Frost & Sullivan - 03/12/2015
TEL-COM Solutions Joins Broadview Networks to Offer New Cloud Options - 03/12/2015
Sonus WebRTC Services Solution Brings WebRTC to the Cloud - 03/12/2015
California Water Service Company Launches Customer Contact Update System - 03/12/2015
Cloud or No, Software Licensing Still a Big Concern - 03/12/2015
Broadcom Adds a Boost to the Free Ultra High Definition STB - 03/11/2015
TeleHealth's OmniPresence 2.0 Offers 'Doctor-at-Home' Service - 03/11/2015
Forrester Research: IBM a Leader in Large Enterprise Mobile App Services - 03/11/2015
Mitchell's RepairCenter Hub to Bring Big Benefit to Repair Shops - 03/11/2015
Latest Laptop Computers Enhances Customer Experience With New Ordering System - 03/11/2015
Nextiva Lands Best Call Center Phone System Ranking - 03/11/2015
Space-Time Insight Gives Big Data Visualization an Extra Virtual Reality Punch - 03/10/2015
Web Conferencing Proves Big Security Concern for IT Decision Makers - 03/10/2015
'Please Drive Through' Even Easier with Visa's Connected Car - 03/10/2015
Redbooth UC Lands a Slot in Enterprise Connect Innovation Showcase - 03/10/2015
Call Centers Turning to Gamification Get More Options - 03/10/2015
Oracle: Many Companies Falling Down on the Customer Service Job - 03/09/2015
The Future of Mobile: RCS and WebRTC Together? - 03/09/2015
Twitter May Be The Best Metric for Television Trends - 03/09/2015
DialogTech Offers New Connections to Adobe Marketing Cloud - 03/09/2015
Voice Technology Review: Samson Go Mic Direct - 03/09/2015
Is Our Healthcare Data Truly Safe? - 03/09/2015
Real Time Communications Week in Review: MWC 2015, Google, Mozilla - 03/07/2015
SIP Trunking Week in Review: Mitel, Vodafone, Voxox - 03/07/2015
NEWT One Business SIP Trunking Offers Simple Upgrade for Business - 03/06/2015
InGate Companion Systems Bolster CentralTouch's UC Contact Center - 03/06/2015
Kandy Throwdown Application Development Contest Lands New Judge - 03/06/2015
2014 Proves Record-Breaker for Broadband Equipment Sales - 03/06/2015
Samsung Galaxy 6S Adds VidyoMobile to Its Roster - 03/05/2015
Zappos' Holacracy' Changing the Nature of Staffing - 03/05/2015
Five9 is Looking For a Few Good Partners in its New Cloud Alliance - 03/05/2015
Pebble Time Steel Gives Pebble Time a New Look - 03/05/2015
The Soda Machine Is Smarter Than You Think; Connected Vending Machines on the Rise - 03/04/2015
OneWeb's Quest For Better Internet Access Brings Honeywell Into the Fray - 03/04/2015
Wearable Tech May be the Next Big Sensor Market - 03/04/2015
ConnectSolutions Gains Ground With Multifaceted Strategy - 03/04/2015
T-Mobile's Czech Republic Branch Bolsters SIP Trunking with GENBAND - 03/04/2015
The End of the Snow Day: How Videoconferencing Can Keep Classes Going - 03/04/2015
Customer Engagement Can be Just a Video Away - 03/03/2015
CSG Ascendon Digital Services Platform Launched to Shake Up Digital Services - 03/03/2015
Ericsson Cloud System gets Hyperscale Boost - 03/03/2015
NACR Has a New Preferred Partner in AudioCodes - 03/03/2015
ISI Telemanagement Compliance Guide Helps New UC Users - 03/03/2015
Impulse & CTI Group Collaborate on ClearStar Call Recording System - 03/02/2015
Wheelings & Dealings: Mitel & Mavenir Make Nine-Figure Merger Deal - 03/02/2015
The Downside of Video Conferencing Software? A Hit to Hardware Sales - 03/02/2015
What's On: Video on Demand Market Poised for Big Gains - 03/02/2015
Wearable Tech Review: Scosche Rhythm Plus Heart Rate Monitor - 03/02/2015
Social Chat, Gaming Apps Two Major Parts of 2014's Fourth Quarter - 03/02/2015
Real Time Communications Week in Review: Origibot, Matrix.org, 5G - 02/28/2015

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