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Contributing TMCnet Writer
Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.

Latest Articles

LIMRA Gives Insurance Companies New Perspective on Customers - 02/27/2015
SolidFire's Enterprise Bookings Heated Up Through 2014 - 02/27/2015
Telefonica's TU Go Brings WebRTC Right to the Browser - 02/26/2015
MVNOs Get Fixed-Mobile Convergence Boost from Centile Telecom Applications - 02/26/2015
ShelterBox & Flowfinity Get Together to Improve Disaster Response - 02/26/2015
Mocana Readies Mobile Security Solutions for SAP Mobile - 02/26/2015
Memphis Grizzlies' Newest Teammate is Microsoft Dynamics CRM - 02/26/2015
Personal Genomic Tests Set to Alter Healthcare - 02/25/2015
Research: Total App Downloads Spurred by Chinese Market - 02/25/2015
Want a Better Call Center? Start with Happier Agents - 02/25/2015
Rise of the Machines...in the Contact Center - 02/25/2015
New Dimension Data Report Shows Contact Center Lagging Industry Needs - 02/25/2015
Comverse Takes to Amazon Web Services Cloud for Multi-VAS Solutions - 02/25/2015
Wearable Tech Review: Misfit Shine - 02/24/2015
Want Free Shipping on Target Online Purchases? It Just Got Cheaper. - 02/24/2015
How Origibot Turns Your Android Tablet Into a Telepresence Robot - 02/24/2015
Twitter Backs Net Neutrality with Public Post - 02/24/2015
Pebble's Next Generation Smartwatch May Have Leaked - 02/24/2015
The Voice of Customer Experience is More Style than Substance - 02/23/2015
Hawaii Picks Up Plans to Bring Government to More Remote Locations - 02/23/2015
Tractica: Wearable Device Shipments to Grow Tenfold Over Seven Years - 02/23/2015
Digium's Respoke Brings WebRTC Functionality to Array of Apps - 02/23/2015
Taqua's Virtual Mobile Core, Mobile Client Systems to Drive Interop's Voice Offerings - 02/23/2015
Unified Communications Week in Review: AT&T, SkySwitch, Spooky Nook Sports - 02/21/2015
SIP Trunking Week in Review: 8x8, NetGen, Vertical Communications - 02/21/2015
Real Time Communications Week in Review: Samsung, Vizicom, Mobile World Congress - 02/21/2015
Call Recording Week in Review: ResponseTap, CloudFactory, Noble Systems - 02/21/2015
One in Three SMBs Have New Tech Plans For 2015 - 02/20/2015
How to Make Better Service When Service is Digital - 02/20/2015
Ericsson's Expert Analytics 15.0 Offers New Tools to Improve Customer Satisfaction - 02/19/2015
Sonus & Numonix Get Together to Drive Contact Center Improvements - 02/19/2015
Elliptic Technologies Announces tRoot Technology Now Part of eWBM Chipsets - 02/19/2015
Artesyn Embedded Technologies Brings Out Centellis OCP - 02/19/2015
Connection in Healthcare: How Real Time Communications Keeps an Industry Healthy - 02/19/2015
Better Customer Satisfaction is Key in Call Centers - 02/19/2015
What to Look for in Conferencing 2015 - 02/19/2015
Wearable Tech Review: Pear Training Intelligence - 02/18/2015
Where Will APAC CMOs Put Investment This Year? In Customer Experience, Says IDC - 02/18/2015
3CX Phone System Users Get a Free Bonus, WebRTC Style - 02/18/2015
How Big Data Can Make Call Center Experiences Go More Smoothly - 02/18/2015
InComm BYOD Starter Kit Makes Bring Your Own Device That Much Easier - 02/17/2015
ResponseTap Calls for Greater Review of Call Tracking Systems - 02/17/2015
Samsung Smart School Brings Powerful New Education Tool to Senegalese Schools - 02/17/2015
Safer Text Messaging Spurs Huge Gains in TigerText Sales - 02/17/2015
Juniper Research Names Barcelona as Top Global Smart City in 2015 - 02/17/2015
Two Giants Build New Contact Center Tool - 02/17/2015
Real Time Communications Week in Review: Kaplan University, Contact Solutions, Blackboard - 02/14/2015
Heartland Institute: Patent Trolls Mean Big Damage for US Economy - 02/13/2015
teleFoehn IP Communications Means Big Savings for Boston Borough Council - 02/13/2015
A Record Year of Revenue for Genesys - 02/13/2015
GlobalData: Medical Tourism on the Rise in Southeast Asia - 02/13/2015
JOT Automation Develops Automated Test System for Wearable Devices - 02/12/2015
8x8 Goes For Brass Ring with 'Industry First' VoIP SLA Guarantee - 02/12/2015
Time Warner Cable, Best Buy Get Together for More Intelligent Homes - 02/12/2015
Avaya, Reliance Communications Strike Deal to Bolster Customer Care Tech - 02/12/2015
Ready to Get Microsoft Lync in the Call Center? Acqueon's New Program is Ready to Help - 02/12/2015
Getting the Best in Customer Experience Requires Open Standards - 02/11/2015
Talari SD-WAN Gets New Update with Talari APN 4.2 - 02/11/2015
Why Farming Needs the Internet of Things to Survive - 02/11/2015
Strategy Analytics: In 2022, M2M Will Reach Multi-Billion Connections - 02/11/2015
WalkMe UX Platform New Version Plans to Whip Website Users Into Shape - 02/11/2015
Is Customer Engagement Just a Text Message Away? - 02/11/2015
Wearable Tech Review: The Spree Smartcap - 02/11/2015
Tough Winter: Illinois Portion of Quad Cities Goes Dark - 02/11/2015
Mobile Shopping: Easy as Taking Pictures with Snap-To-Buy - 02/10/2015
Don't Risk Killing the Brand: Bring the Mobile App Up to Snuff - 02/10/2015
Want to Boost Wireless Customer Satisfaction? Add Online Chat - 02/10/2015
Swatch Readies Wearable Smartwatch, Squarely Targets Apple Watch - 02/09/2015
Plantronics & Revolabs Get Together to Make UC Clearer - 02/09/2015
Microsoft Cortana May Help Out on Office Tasks Based on New Leaks - 02/09/2015
Samsung Smart TV: The TV That Knew Too Much - 02/09/2015
Report: Cars' Wireless Security Measures 'Inconsistent and Haphazard' - 02/09/2015
Real Time Communications Week in Review: GENBAND, Software Advice, Tech Mahindra - 02/07/2015
Unified Communications Week in Review: Tata Communications, Teliax, ThinkingPhones - 02/07/2015
Jive Software's New Product Line Looks to Boost Engagement at Work - 02/06/2015
Samsung KNOX Gets Better with Good - 02/06/2015
Contact Centers in United States Add Big Numbers in 2014 - 02/06/2015
Aptilo Service Management Platform Gets New Life with Wi-Fi Calling - 02/05/2015
Accanto's Customer Experience Experiment Calls For Mobile Service Users - 02/05/2015
MEDHOST's YourCareUniverse Looks to Help Hospitals Make a Customer-Focused Switch - 02/05/2015
Verizon Takes Measures to Stem Tide of Customer Defections - 02/05/2015
Wheelings & Dealings: ThinkingPhones Picks Up on Contactive Buy - 02/05/2015
Vuzix and HeadApp Combine For a High-Flying Event - 02/04/2015
GENBAND'S Kandy Takes High Honors at 2014 WebRTC Conference & Expo Event - 02/04/2015
LTE No Magic Bullet in Wireless Traffic Troubles, Says Amdocs - 02/04/2015
Zultys Cloud Services, MXvirtual, Make Big Splash in Annual Awards Listings - 02/04/2015
Bitcoin, Altcoin Take Hit in Transactions, Exchanges Raise Hope for Future - 02/04/2015
Inbenta Self-Service Report Shows Staggering Rise in Customer Self-Service - 02/03/2015
The Call Center Needs to Know Who's Calling - 02/03/2015
New Milestones Support Unify's Push to Transform the Company - 02/03/2015
No Discount Please, We're British: Brits Prefer Local Call Center to Discount in New Study - 02/03/2015
Synergy SKY Adds Monitoring Tools to Tata Communications' jamvee Platform - 02/03/2015
Zappos Takes a Page From Uber, Offers 'Surge Pay' to Reps - 02/02/2015
How to Take Omni-Channel From Great Idea to Great Operation - 02/02/2015
New Study Shows Big Interest in Telemedicine Solutions - 02/02/2015
Logitech ConferenceCam Connect Offers Video Conferencing Wherever, Whenever - 02/02/2015
Wheelings & Dealings: Jay-Z Makes Streaming Music Play, Set to Buy WiMP - 02/02/2015
Real Time Communications Week in Review: TigerText, Polycom, GENBAND - 01/31/2015
Unified Communications Week in Review: Broadsoft, Mitel, Polycom - 01/31/2015
Looking for Better VoIP Call Quality? Sintrex's VoIP Monitor Ready to Help - 01/30/2015
Telefonica Bolsters US Presence with New Allied Fiber Agreement - 01/30/2015
The Business VoIP Provider: Office's Best Friend for Communications - 01/30/2015
HTML5 Video Now a Fact of Life on YouTube - 01/29/2015
Juniper Research: By 2019, One Device in Five Shipped to be a Phablet - 01/29/2015
Customer Satisfaction with Government Services Plummets, Hits Lowest Point in Eight Years - 01/29/2015
SMB Mobility was Apple's Market in 2014, with Samsung Following - 01/29/2015
NTT America Shows ITEXPO 2015 The Power of ICT Solutions - 01/29/2015
Vitelity Taps AudioCodes to Bolster VoIP Fax Systems - 01/28/2015
Unified Office Brings Analytics Tools to Total Connect Now - 01/28/2015
Axiros Steps Up to Offer Cloud and Managed Solutions for the IoT - 01/28/2015
No Hackers Took Down Facebook; Hour's Outage Mostly Internal - 01/28/2015
Digium's Switchvox Rescue Helps Keep Business Phone Systems Running - 01/28/2015
Yggdrasil Gaming Steps Up HTML5 Presence, Adds New Slot in The Dark Joker Rizes - 01/27/2015
Yorktel Takes Frost & Sullivan Honors for Video Communications Systems - 01/27/2015
Cablevision's Freewheel Brings Wi-Fi Phone Service to Users - 01/27/2015
IoT Devices Increasing Reality for Remote Workers, IT Professionals Alike - 01/27/2015
How Genesys Took Sky's Customer Experience to the Next Level - 01/27/2015
ITEXPO Launching Pad Sees Another Launch with Tranxition Migrate7 - 01/27/2015
What to Watch for When Adding Video Conferencing Services - 01/27/2015
Birch Communications Looking for a Few Good Channel Partners at ITEXPO 2015 - 01/26/2015
Teleperformance Takes High Honors on Everest Group's PEAK Ratings - 01/26/2015
The Internet of Things Market Gets a Big Push from Identiv Labs - 01/26/2015
Video Conferencing Has Greater Impact Outside Meeting Rooms, Says New Study - 01/26/2015
Unified Communications Week in Review: Broadsoft, Vitelity, Tadiran - 01/24/2015
Real Time Communications Week in Review: Sequans, Google Translate, GENBAND - 01/24/2015
HID Global Looks at 2015 in Secure Identity - 01/23/2015
Mr. Foss Goes to Washington - 01/23/2015
ITEXPO Gets New Keynote From Mitel's Rich McBee - 01/23/2015
Vertical Communications' Kevin Butler Readies ITEXPO Panel Appearance - 01/23/2015
This Year's Technology is Shaped in Part by Six Familiar Forces - 01/23/2015
ECN Capital's New Platform Brings New Power to Invest in Real Time Communications - 01/22/2015
Millennial Customers Big Target, But Call for New Tactics - 01/22/2015
Konica Minolta Steps Into the Mobile Workforce Arena - 01/22/2015
Looking For Cheap, Unlimited Wi-Fi? FreedomPop May be the Answer - 01/22/2015
Swisscom Offers Swiss Banks Something New: Crealog Mobile Voice Recording - 01/21/2015
Digium & Jenne Strike Cloud Master Agent Agreement to Drive Further Business - 01/21/2015
Autobots, Roll Out: Self-Driving Cars Getting Ready for Canadian Roads - 01/21/2015
Infant Care Gets a Virtual Edge with Tele-Maternity Technology - 01/21/2015
Looking Down Under for M2M Market Gains as Australian Boom Begins - 01/21/2015
Chrome OS to Get Major Boost with Remote Desktop Sharing - 01/20/2015
Unlock the Best in Customer Experience with a Mission Focus - 01/20/2015
Seven Dwarves Take Note: How Real Time Communications Will Aid Mining - 01/20/2015
Did Video Conferencing Kill the Road Warrior? - 01/20/2015
Is the Progressive Insurance Car Dongle a Free Pass for Hackers? - 01/20/2015
Business Supplying Personal Customer Experiences Thanks to Digital Commerce - 01/20/2015
Maestro Rechargeable System Allows Weight Loss Through Sensory Manipulation - 01/19/2015
3CX Phone System 12.5 Boasts WebRTC Edge - 01/19/2015
Logitech Lifesize Broadens Presence with New Releases - 01/19/2015
Does Google Have Its Eye on Softcard? - 01/19/2015
Real Time Communications Week in Review: Atlas, Facebook, Text Request - 01/17/2015
Unified Communications Week in Review: INVOIP, GENBAND, and Activision - 01/17/2015
Patton SmartNode Open Gateway Appliance Offers First-in-its-Class Features for SMB Market - 01/16/2015
Convergys Makes Its Leadership Known: Four Straight Years of Gartner Wins - 01/16/2015
VoicePad Plans TeamPhone Debut at Upcoming Event - 01/16/2015
How a 3D-Printed Model Meant Life and Death to One Little Girl - 01/16/2015
Localytics: Engaged App User Counts Skyrocket, Hit Peak in December - 01/16/2015
Infonetics Research: Huge Gains to Come in Mobile M2M Modules - 01/16/2015
Frost & Sullivan: 2015 a Bell-Ringer for Healthcare - 01/15/2015
Bushel Puts All Your Apples in One Secure Basket - 01/15/2015
Wheelings & Dealings: Cloud-Based Mobile Payments Firm Mezido Takes Majority Stake in CorFire - 01/15/2015
iBeacon-Based uRevu: Customer Service Now Better With Wearables - 01/15/2015
Facebook At Work: Marketing Tool, Not Firing Offense - 01/15/2015
Customer Surveys Likely to be Major Part of 2015 - 01/14/2015
Want More Digital Consumers? Cisco's Key: Be Ultra Relevant - 01/14/2015
Word Lens, Faster Translations Means a Better Google Translate Experience - 01/14/2015
Facebook Set to Bolster Amber Alert System with News Feed - 01/14/2015
Video Conferencing Equipment Faces a Market in Flux - 01/14/2015
Cradlepoint & Zscaler Get Together to Reinforce the Branch Office - 01/13/2015
Small Businesses: Drop Your Communications Costs With VoIP - 01/13/2015
The Apple Watch Will Have Samsung Components - 01/13/2015
Sonus Networks Lands Treq Trove of SDN in $10 Million Deal - 01/13/2015
CENTCOM Under Fire as Pro-ISIS Hackers Seize Twitter, YouTube Accounts - 01/13/2015
The Big Difference Between Customer Service & Customer Experience - 01/13/2015
Text Request Puts Real Time Communications to Work in Customer Contact - 01/12/2015
It's Rise of the Generics as Video Equipment Prices Take a Beating - 01/12/2015
Gym Operators Finding Double Trouble from Wearables & Higher Rents - 01/12/2015
Government Body Taps Ingate Systems, eTechHelp to Bring Cisco & Office 365 Together - 01/12/2015
Real Time Communications Week in Review: 3CX, AVST, SageNet - 01/10/2015
CES 2015: Intel Compute Stick Offers a Tablet's Power in a Thumb Drive's Footprint - 01/09/2015
Developing for Microsoft Mobile? Microsoft Offers Tips to Succeed - 01/09/2015
New Report Breaks Down the Customer Analytics Market Through 2019 - 01/09/2015
Japan Prepares for 2020 Olympics Action with New Interpretation Call Center - 01/09/2015
Apple Watch Set to Hit Wrists this March - 01/09/2015
Apple Watch Set to Hit Wrists this MarchApple Watch Set to Hit Wrists this March - 01/09/2015
Opera's New Blink-Based HTML5 Rendering Engine to Drive Smart TV, Android Devices - 01/08/2015
How to Bring the Best in Customer Service in 2015 - 01/08/2015
InfoVista's Five Step Model Gets Communications Service Providers Ready for SDN and NFV - 01/08/2015
CES 2015: PubNub Brings Secure Communication to Atmel IoT Products - 01/08/2015
Cisco: Real Time Analytics, Fog Computing, Huge for Companies in 2015 - 01/07/2015
SIP Usage on the Rise as Three Companies in Four Turn to UC - 01/07/2015
Yorktel Takes New Prominence in Cloud and Managed Services with ISO 27001 Certification - 01/07/2015
3CX: The Age of Hype in WebRTC is Over - 01/07/2015
Spree SmartCap Offers Fitness Monitoring Off the Top of Your Head - 01/07/2015
To Engage Employees, Ask the Right Questions - 01/07/2015
AVST's CX-E UC Platform Nets Interoperability Certification from GENBAND - 01/06/2015
Airtel VoIP, Net Neutrality, and the Indian Connection - 01/06/2015
Your Next Tablet Could Be Your Next Phone - 01/06/2015
Wheelings & Dealings: MRS BPO, American Capital Recovery Combine Efforts in Consumer Debt Collection - 01/06/2015
Does Verizon Have its Eyes on AOL? - 01/06/2015
New Layer in Job Interview Process: Video Chat - 01/06/2015

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