Susan J. Campbell Info

TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Cisco Expands Opportunities for Open Networking - 12/28/2016
Mad Marketer Explores Agency vs. In-House - 12/23/2016
Amazon Expands Web-Scale Networking to UK - 12/21/2016
Ways to Optimize Call Center Solutions - 12/20/2016
Microsoft Vulnerability Threatens Software Licensing - 12/20/2016
Microsoft's LinkedIn Acquisition to Help HCM Experts - 12/19/2016
Using Telemarketing Software to Shift to Self-Service - 12/19/2016
3rd Party Remote Call Monitoring to Leverage Twitter - 12/19/2016
Four Best Call Center Management Practices - 12/19/2016
Workforce Management to Remain in Strong Demand - 12/19/2016
Tips to End Conferencing Chaos - 12/19/2016
Tips for Contact Center Omni-Channel Customer Engagement Excellence - 12/14/2016
Why Workforce Management is a Must - 12/13/2016
Workforce Optimization to Play Larger Role in 2017 - 12/12/2016
How Chatbots Improve Omni-Channel Customer Engagement - 12/12/2016
Tips to Prepare for Software Licensing Audit - 12/12/2016
3rd Party Remote Call Monitoring to Improve CE - 12/12/2016
Telemarketing Software and the Importance of Marketing - 12/12/2016
Call Center Management Best Practices - 12/12/2016
Why SD-WAN is More Secure - 12/09/2016
Tips for Workforce Management Success - 12/08/2016
Call Center Management Ready to Embrace AI - 12/08/2016
Transforming Network Infrastructure Gets Boost with Acquisition - 12/07/2016
Web-scale Networking: A History Lesson - 12/07/2016
Webinar: Servitization for Software Monetization - 12/06/2016
UCC Drives Demand for Real-Time Communications - 12/06/2016
Omni-Channel Customer Engagement Gets Biometric - 12/05/2016
Software Licensing Migration Best Practices - 12/05/2016
Easy Number Porting to Wholesale VoIP - 12/05/2016
Call Accounting Looks at Hybrid Cloud - 12/05/2016
Conferencing: Sometimes It's All About that Base - 12/01/2016
IP PBX Benefits Can't Be Ignored - 12/01/2016
Hybrids to Drive Demand for SD-WAN - 11/30/2016
How Better Call Center Scheduling Improves Holiday Shopping - 11/30/2016
Improve Customer Service with Business VoIP - 11/30/2016
Is Your Web-Scale Networking Performance Lacking? - 11/29/2016
Steps to Ensure Software Licensing Continuity When Migrating Data - 11/29/2016
Look for These Qualities When Hiring Call Center Agents - 11/29/2016
Call Accounting Solutions Help Keep the Smart in Smartphones - 11/29/2016
Fraud Protection- Don't Forget Your VoIP - 11/29/2016
Why Job Shadowing Shouldn't Be the Prime Tool in Call Center Training - 11/28/2016
NFV Essentials Provides Pathways to Telcos in the Cloud - 11/23/2016
Don't Leave Your Fiber Unchecked - Hacking is Way Too Easy - 11/22/2016
Black Friday is Coming and the Customer Experience is About to Get Very Real - 11/22/2016
Software Licensing Challenges in Cloud Very Real for Independent Vendors - 11/22/2016
Nextiva Brings Industry Experts to Phoenix to Add Value for Clients - 11/21/2016
Top Down Directives Don't Work to Change Culture - 11/21/2016
Porting Wholesale VoIP Projects Makes Sense with the Right Provider - 11/21/2016
Tips to Effectively Closing the Telemarketing Sales Call - 11/21/2016
Why Job Shadowing Shouldn't Be the Prime Tool in Call Center Training - 11/21/2016
Communication Focus Shifts from Devices to Experiences - 11/21/2016
How Call Recording Helps Ensure HIPAA Compliance - 11/15/2016
How Small Businesses Can Benefit from VoIP - 11/15/2016
Tips for Easing the Cold Call - 11/15/2016
Why Cultural Diversity is a Must in the Contact Center - 11/14/2016
Enhanced Reporting Capabilities Improve Call Performance - 11/14/2016
Be Leery of the Low-Hanging Fruit - It Might Be Rotten - 11/10/2016
Celebrity Branding - Not Always Worth the Price - 11/10/2016
Making the Transition to Telecommuting Doesn't Have to be Painful - 11/09/2016
To Have an Oreo Moment - You Need to Be Bigger Than Oreo - 11/08/2016
Digital Technology to Consider for Optimal Market Reach - 11/08/2016
Moving to the Cloud - Due Diligence Required for Successful Migration - 11/08/2016
Why Call Center Scheduling Demands Automation - 11/07/2016
Network Threats are Everywhere: Don't Assume You're Ready - 11/07/2016
This is One Technology Call Center Management Can't Afford to Delay - 11/07/2016
Successfully Landing Appointments is All in the Details - 11/07/2016
The Best Customer Experiences Put Everyone on the Same Team - 11/04/2016
Diameter Signaling Grows to Meet User Demands - 11/04/2016
#Pence Forced to Improvise After Power Outage During Rally - 11/04/2016
Revolabs Explores Wireless Readiness - 11/02/2016
ZYCOO Intros New Products, Offers Training at Dubai Location - 11/02/2016
Shift Toward Mobility Demands the Management of Call Accounting - 11/02/2016
Customers Have Choice- You Want to Be Number One - 11/02/2016
The Best Approach to Performance Management May Be a Culture Change - 11/02/2016
Report Helps Manufacturers Get Ready for IoT - 10/27/2016
Hotel Brands Falling Short with Omni-Channel Opportunities - 10/27/2016
How Real Time Communications is Benefiting the Banking World - 10/26/2016
Pinterest Gets in the Influencer Game with Pin Collective - 10/26/2016
Don't Forget These Rules in Your Content Marketing Promotion Plan - 10/25/2016
Pay-Per-Use in Medical Equipment Forges New Opportunities in Healthcare - 10/25/2016
Why Power Protection Shouldn't Be an Afterthought - 10/25/2016
How Big Data Offers Great Human Resource Opportunity - 10/25/2016
Video Conferencing: Collaboration Tool or Workplace Distraction? - 10/25/2016
How Real Time Communications is Benefitting the Banking World - 10/24/2016
Embrace IoT Before Opportunities Pass You By - 10/24/2016
Call Center Management in the Philippines Could Be Cutting US Ties - 10/24/2016
Acquisitions in Workforce Optimization Software Market Drive Better Solutions - 10/21/2016
Want More Loyal Customers - Invest in Your Agents - 10/20/2016
Why Operators in Developing Regions Need NFV - 10/20/2016
Next Generation Content Delivery is Great, But is it Enough? - 10/20/2016
Go for the Sure Win with Workforce Management - 10/20/2016
Capturing the Voice of the Customer Requires Great Surveys - 10/20/2016
Is the Traditional Marketing Agency on the Road to Die? - 10/19/2016
Integration Key to Successful Software Licensing - 10/19/2016
5G is Coming- Will You Be Ready? - 10/19/2016
Hesitations Don't Have to Limit Access to the Cloud - 10/18/2016
Five Tech Trends Sure to Challenge Business Success in 2017 - 10/18/2016
Agency Focused Exclusively on Nonprofits Paves New Marketing Path - 10/17/2016
Best Bet for Quality Monitoring: Look to the Pros - 10/17/2016
Don't Just Manage Communications, Focus on Collaboration - 10/17/2016
What Not to Ignore When Crafting Omni-Channel Customer Engagement - 10/17/2016
The End Doesn't Appear to be Near for TDM - But Why? - 10/13/2016
Which Comes First - Product or Price in Software Monetization? - 10/13/2016
How the Right Video Strategy Can Help in Shaping Influence - 10/13/2016
Access to APIs Makes for More Effective Marketing - 10/12/2016
Why You Should Integrate Live Streaming Video into Your Marketing Efforts - 10/12/2016
Collaboration is Essential to Thwart Cyber Attacks - 10/12/2016
The Best Way to Handle a Software Licensing Audit - 10/11/2016
Don't Pay for Software Licensing More Than You Have to - Thanks to Flexera - 10/10/2016
Insurers Need to Step Up Their Game in Digital Interactions - 10/10/2016
The Right Way to Build a Chatbot - 10/06/2016
You Won't Believe How Easy it is to Configure DIDs! - 10/05/2016
Want a Customer for Life? Think Strong Omni-Channel - 10/03/2016
Consider Modern Workforce Management, Unless You Like Spreadsheets - 10/03/2016
Why Call Center Management Should Consider More Self-Service Options - 10/03/2016
Faster Data Centers Using Less Energy a Key Focus for Rockley Photonics - 09/29/2016
New Teridion CEO Sets Sites on a Re-wired Internet - 09/28/2016
How the Visual Experience Can Enhance You IVR - 09/28/2016
Obstacles that Limit the Customer Experience - 09/28/2016
Problem Solving- Don't Leave This Task to Chance on the Frontline - 09/27/2016
Why Failover and Call Forwarding Should Be Your Favorite Features - 09/27/2016
Three Tips for Influencing People Toward Your Desired Outcome - 09/27/2016
Better Department Integration Can Produce Better Bottom Line Results - 09/26/2016
You Must Know These Four Tips to Better Quality Monitoring - 09/26/2016
Caller ID - Why We Wouldn't Want to Live Without It - 09/26/2016
Biles Turns Olympic Gold into Bigger Opportunities - 09/23/2016
Web-Scale Networking Starts with Key APIs - 09/23/2016
How Harry & David Ensures Quality During the Holiday Season - 09/23/2016
How to Ensure Continued Access to Power When the Lights Go Out - 09/23/2016
Disaster Strikes- How to Have Your VoIP Ready - 09/23/2016
Can Your Wholesale VoIP Provider Pass the Test? - 09/20/2016
Before You Trust Workforce Management - Ask for Results - 09/20/2016
Don't Let Activities Stop Efficient Call Center Operation - 09/20/2016
How to Eliminate the On-Site Customer Care Call - 09/20/2016
What You Need to Know About the Mobile Consumer - 09/14/2016
Paving the Way for SD-WAN - Identifying What You Need to Know - 09/14/2016
If You Think You're Ready to Deliver Content, Read This - 09/13/2016
Microsoft Knocks Salesforce Off the Enterprise Cloud Throne - 09/13/2016
Millennials are Switching Banks - Why It's a Good Thing - 09/13/2016
e911 - It's Not Just for Sci-Fi Anymore - 09/13/2016
Why Workforce Management Matters in Healthcare - 09/13/2016
Why Agility Matters in the Software World - 09/13/2016
Learn How to Effectively Compete in a Market Dominated by Skype - 09/12/2016
Don't Let the Success of the Toll-Free Vanity Number Leave You Behind - 09/12/2016
Three New Programming Languages Offer Promise - 09/07/2016
Web-Scale Networking Will Take Mobile TV to Whole New Level - 09/07/2016
As Telcos Struggle to Profitability, Change is a Must - 09/07/2016
The Virtual Office - Not Just for the Small Company - 09/07/2016
If Mobility Isn't Your Strategy, Don't Look for Business VoIP Benefits - 09/07/2016
Customer Centricity - Can You Past the Test? - 09/07/2016
To Attract Millennials, the Ad Just Won't Cut It - 09/07/2016
Five Wholesale VoIP Reseller Tips for Better Margins and Happier Customers - 09/07/2016
Cisco or Microsoft? What to Consider - 09/07/2016
How to Avoid the Awkward Follow-Up Call - 09/07/2016
Why We Should Demand More from Content Delivery Networks - 09/02/2016
Will Call Center Scheduling Change with Rise in Demand for Automation? - 08/31/2016
Selection of Virtual Observer Enables Contact Center to Reach Efficiency Goals - 08/30/2016
Is the End in Sight for Customer Service? - 08/30/2016
Quick Win or Sustainable Success -the Key Workforce Management Question - 08/30/2016
If You're Not Fully Integrated in the Cloud, You're Not Efficient - 08/30/2016
Five Ways to Motivate the Sales Team in Summer - 08/30/2016
Tips to Create the Effortless Customer Experience - 08/29/2016
For True Optimization, Start with the Customer Journey - 08/29/2016
Number Porting - It's Not for the Faint of Heart - 08/29/2016
How to Leverage the Inner Circle for Brand Influence - 08/24/2016
Marketing Campaigns That Made the Olympics Shine - 08/23/2016
Why Your 3rd Party Remote Call Monitoring Needs Speech Analytics - 08/23/2016
Telecom Spending Drives Demand for Call Accounting - 08/23/2016
To Expand Your Market, You May Need to Change Your Position - 08/23/2016
Sangoma Launches New Virtual PBX Offering for SMBs - 08/22/2016
Why Omni-Channel Customer Engagement Must Have Strong Social Element - 08/22/2016
Are Robots Taking Over the Call Center? - 08/22/2016
Why Call Center Management Needs to Pay Attention to Consumer Behavior - 08/22/2016
How to Make Every Telemarketing Call Count - 08/16/2016
Can Virtual Reality Set Your Brand Apart? - 08/16/2016
Can Cable Survive the Success of Netflix? - 08/16/2016
Critically Important Factors for Software Licensing - 08/15/2016
It Pays to Demand a Higher Standard from Communications Providers - 08/15/2016
Why Integration and User Behaviors Are Top of Mind in Successful UC Environments - 08/15/2016
Tips to Improve Call Center Operations with Performance Management - 08/15/2016
Three Tips for Building a Winning Customer Care Team - 08/15/2016
Are You Listening to Your Customers? - 08/15/2016
Technology Key Component of Customer Service Success - 08/15/2016
How to Avoid Losing Your Future Best Customer - 08/10/2016
How Business VoIP Gives Insights into Data - 08/10/2016
Don't Forget Contact Centers - Agents are Customers Too - 08/08/2016
Cloud Benefits Extend Well Beyond Cost Savings - 08/08/2016
Act Puts Pressure on Federal Agencies to Comply with Software Licensing Rules - 08/08/2016
How the Huddle Room Can Make Conferencing Fun - 08/08/2016
Don't Let IM Leave Your Organization Open to HIPAA Fines - 08/08/2016
When Building Call Center Support, It's All About the Culture - 08/08/2016
Why Patients Need to Become Consumers in Healthcare - 08/08/2016
What Walmart Has in Common with Call Center Scheduling - 08/08/2016
Technology and Farming - You'll be Surprised at the Connection - 07/29/2016
Enterprise Cloud Growth Set to Leave the Hesitant Behind - 07/27/2016
The Client Didn't Tell You What They Expected - So It's Your Fault You Failed - 07/27/2016
SIP Trunking Challenges Don't Have to Derail Real-Time Communications - 07/27/2016
Software Licensing Leads to Better Returns on Software Investments - 07/26/2016
Google Data Centers Use AI to Cut Energy Usage - 07/26/2016
Should Call Accounting Take Facebook Messenger into Consideration? - 07/25/2016