ARTICLES & COLUMNS

Last Updated: 1:11 AM EST - May 15, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Improve Customer Satisfaction by Leveraging Remote Access Software

4/29/2021 9:17:09 AM

Join Splashtop and other industry leaders as we discuss what's top of mind for MSPs today. Hear how MSPs leverage secure remote access and endpoint managem…

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Hidden Costs to Consider When Choosing A Backup Vendor

4/29/2021 9:09:50 AM

Hear the common ways that costs may be concealed in Managed Backup solutions and give you the questions and tools necessary to determine the best structure…

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Huawei Showcases Wireless Networking Advancements for Developer Audience

4/28/2021 2:22:02 PM

Tech giant Huawei demonstrated the advanced capabilities of its own technology by providing access to the campus network at The University Town of Schenzhe…

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VMware Reveals New Platform for RAN Architecture

4/28/2021 2:14:26 PM

VMware has announced a new platform for business clients that will enable them to deploy 5G and other modern cloud technologies with greater flexibility.

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Top Freelancer Software Tools for a Successful Business Startup

4/28/2021 1:01:30 PM

Even though starting a business is usually extremely exciting, it can also be very frightening at the same time. Of course, when you think of being your ow…

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Why Virtual Church is the need of the hour!

4/28/2021 11:18:11 AM

The Bible teaches us the importance of praying together. But sometimes, life gets in the way. However, instead of falling into despair, we need to find a w…

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Across India and Around the World, Carrier-Grade Network Service for the Delivery of LoRaWAN IoT Solutions Continues to Scale

4/28/2021 11:14:01 AM

Four years ago, Senet, a U.S.-based provider of cloud-based software and services platforms that enable global connectivity and on-demand network build-out…

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Digital Trends in the Healthcare industry in 2021

4/28/2021 11:09:52 AM

COVID-19 pandemic in 2020 has changed the entire process of the Healthcare Industry now. This pandemic has transformed the digital healthcare industry. Man…

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Managing Cyber Risk by Monitoring and Managing Network Elements

4/28/2021 11:07:41 AM

Late last year, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) published a report entitled "Modernizing Cybersecurity Programs," which wa…

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How Gambling Improves Health and Memory

4/28/2021 10:21:16 AM

The general view about gambling in most parts of the world is that it has a negative impact on an individual because of the cliche that the house always wi…

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How SASE Can Help to Reduce Security Team Burn-Out

4/28/2021 10:10:31 AM

Security personnel have a lot on their plates, and the problem is only getting worse. SASE vendors may have a solution that can help. Security Teams are…

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Red Hat Summoned by Tech Leaders for Global Telecom Modernization

4/27/2021 2:20:07 PM

Red Hat's cloud native, open source software is being sought after across the globe to help companies reach their digital modernization goals.

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Is It Time to Ditch Your Landline for VoIP? 5 Telltale Signs

4/27/2021 12:03:09 PM

Change is the essence of survival for businesses. In order to remain competitive, businesses have to keep up with tech innovation. To put an example, just …

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EnvlivenHealth Collaborates with Twilio for Patient Engagement Solutions

4/27/2021 11:52:31 AM

EnlivenHealth, a division of Omnicell, will be joining Twilio to create new customer engagement solutions for pharmacies to offer patients a more connected…

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Going Optical in Rural America, Ribbon Communications Powers Up the Pineland Telephone Cooperative in Georgia

4/27/2021 11:44:32 AM

As rural living continues to attract people away from urban areas, and as trends including remote working and virtual education take off, the initiative to…

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8x8 Releases New 'Work For Web' Feature with Other Product Enhancements

4/27/2021 11:38:08 AM

8x8 has introduced a new package of features to help businesses better manage remote activity during, and after, the pandemic.

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5 Best Ways to Position a Motion Sensor in Your Home

4/27/2021 11:38:01 AM

It feels great to leave for work knowing that your family or the household fixtures you bought with hard-earned money are safe. Gone are the days when a ga…

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Top Three SEO Digital Marketing Trends That Will Help Businesses Thrive in 2021

4/27/2021 10:44:49 AM

There was a time when AI (Artificial Intelligence), VSEO (Voice Search Engine Optimization), and Chatbots were nothing more than far-fetched fantasies for …

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The applications of Artificial Intelligence in the casino industry

4/27/2021 10:31:31 AM

When we talk about the applications and potential of Artificial Intelligence, we tend to place it in fields such as finance, healthcare, smartphones, autom…

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Creating a Bid Analysis for Your Business' Needs

4/27/2021 10:15:00 AM

When you're working on lining up vital services for your business, it's imperative to put together a comprehensive bid analysis. Before you enter into any …

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A More Seamless Customer Experience with Guided CX

4/27/2021 9:38:17 AM

The best Guided CX solutions integrate all communication modalities into a single platform, making customer service more efficient.

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Guided CX: Optimizing Customer Experiences in the Brave New World

4/27/2021 9:38:10 AM

Through a Guided CX approach, companies are in the best position to satisfy customers, protect their brands, and create a solid foundation for increasing r…

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Replicating Human Interaction with Guided CX

4/27/2021 9:37:48 AM

By integrating collaboration tools and AI using Guided CX principles, customers can be guided effectively through their shopping experience.

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Guided CX Forum Launches Online Community on TMCnet Platform

4/27/2021 9:37:32 AM

The Guided CX Forum community is a one-stop resource for the customer experience ecosystem, providing unbiased insight into the technologies, implementatio…

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Zoom Releases 'Immersive View' Feature for Meeting in Virtual Settings

4/26/2021 5:14:44 PM

In an effort to create a more engaging video environment, Zoom has released new software that allows video conferencing participants to use virtual setting…

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TMC Announces Pandemic Tech Innovation Award Winners for 2021

4/26/2021 3:58:12 PM

TMC today announced the recipients of the 2021 Pandemic Tech Innovation Awards.

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IT Professionals Are the Lifeblood of Any Online Business: 7 Ways to Say Thanks

4/26/2021 12:13:21 PM

Your remote IT employees do a lot to help your business grow, but it's difficult to show your appreciation from behind a screen. The modern workforce is ro…

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Windows 10 Incident Management

4/26/2021 12:07:45 PM

SmartWindows help you save your important data and acts like Windows 10 incident management software to mitigate Windows 10 errors and restore your data.

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3 Ways to Secure Your Enterprise Data

4/26/2021 11:59:45 AM

Hackers are everywhere, especially during the corona outbreak. Cybercriminals have influenced the Covid-19 pandemic to upgrade all cyberattacks schemes, fr…

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The Ultimate Buyer's Guide for Battery Chargers

4/26/2021 11:55:11 AM

Whether you're an owner of a vaping device from a company like Simply ELiquid or are a flashlight fanatic who hates running out of power, a good battery ch…

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Neutral Hosts: The Future of Cellular Enterprise Connectivity Coverage

4/26/2021 11:34:47 AM

As the world becomes increasingly interconnected and device use surges exponentially, difficulties in providing constant full connectivity have also grown.…

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Ribbon Boosts Efficiency and Performance with New Teledynamics Advanced Service for Microsoft Teams

4/26/2021 11:25:57 AM

Ribbon Communications, a world leader in delivering communications software, IP, and optical networking solutions to service providers and large enterprise…

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Calabrio Acquired By Private Equity Company Thoma Bravo

4/26/2021 11:10:26 AM

Thoma Bravo is a 40-year-old private equity firm that focuses on software and technology. The company owns more than 300 software and technology companies …

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Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer

4/26/2021 11:01:33 AM

For years, we have heard about how important it is for customers to be satisfied with call center experiences. In addition to stellar customer support, the…

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MSP Provider TPx Announces New Chief Revenue Officer

4/26/2021 10:54:17 AM

Texas-based managed services provider TPx has announced a new Chief Revenue Officer (CRO) appointment in a move to strengthen it's go-to-market strategies …

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Truphone and Trio Celebrate Cellular IoT First

4/23/2021 3:46:13 PM

Truphone announced a partnership with Sony Semiconductor Israel, STMicroelectronics and Murata, which today unveiled the general availability of the Type 1…

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AWS, DISH Aim to Transform Telecom

4/23/2021 2:24:59 PM

Amazon Web Services (AWS) and DISH Wireless announced a partnership naming AWS its preferred cloud provider and plans to builds its 5G network on Amazon in…

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NYC Comptroller Candidate Unveils Blockchain and Cryptocurrency Proposal for City

4/23/2021 2:14:05 PM

In New York City's upcoming elections, there are 12 candidates on the ballot for City Comptroller. One of them, Democrat Reshma Patel, is talking seriously…

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Can Physical Safety Applications be Addressed by Open Source Software Systems? The Linux Foundation's ELISA Project Says Yes

4/23/2021 1:58:50 PM

The physical and digital worlds are continually coalescing, especially as "co-botting" and other solutions are enabling human beings to work side-by-side w…

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Best Apps to Read Others' Texts Remotely in 2021

4/23/2021 1:58:06 PM

Seeking spyware apps for reading your loved ones' texts remotely? We present you with the best apps on the market for seeing someone else's texts. Get the …

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Limiting WFH Loneliness: How Technology Can Help You to Become Digitally Sociable

4/23/2021 1:47:49 PM

In the wake of the Covid-19 pandemic, it's safe to say that the corporate landscape as we once knew it has drastically evolved to adapt to strict social di…

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Apple Will Allow Parler Back In App Store

4/23/2021 1:39:11 PM

After a multi-month ban following January's Capitol riot, Apple has announced that conservative social media platform Parler will be allowed back in its Ap…

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Innovative Changes Coming To The Accounting Industry

4/23/2021 1:34:03 PM

The accounting market has noticed many innovative developments recently together with the coming of computer technology. Also it has accompanying applicati…

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How Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience

4/23/2021 1:12:53 PM

Learn how Verizon navigated the COVID-19 pandemic to successfully and rapidly transition to a fully remote contact center environment.

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Talkdesk and Microsoft Continue Alliance for Delivery of Improved Personalization

4/23/2021 12:54:30 PM

Talkdesk and Microsoft will be continuing their strategic partnership to offer customers and call center agents more personalized experiences.

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Speech Technologies and the Impact on CX

4/23/2021 12:21:33 PM

How can contact centers leverage speech technologies to improve customer experience and agent performance?

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Reliant Parking Unveils 24/7 Customer Support

4/23/2021 12:16:31 PM

In an effort to provide customers with support that adheres to any schedule, the company now offers 24/7 customer service for residential users.

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The Evolution and Acceptance of Speech Technologies

4/23/2021 12:16:30 PM

IVR has been an unpleasant experience for many, but speech technologies are changing the entire IVR and self-service customer experience and driving contac…

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Authority Software Releases New Workforce Management Solution

4/23/2021 12:10:10 PM

Workforce management solutions play an important role in the day to day operations of a call center. They also help to support the long term goals of a bus…

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Deutsche Bank Strikes Payment Deal with Call Center Employees

4/23/2021 12:07:16 PM

A deal was reached between Deutsche Bank and Union officials that will allow the company's call center employees to be eligible for wage increases and addi…

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