Last Updated: 1:11 AM EST - May 15, 2021 publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Improve Customer Satisfaction by Leveraging Remote Access Software

4/29/2021 9:17:09 AM

Join Splashtop and other industry leaders as we discuss what's top of mind for MSPs today. Hear how MSPs leverage secure remote access and endpoint managem…

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Hidden Costs to Consider When Choosing A Backup Vendor

4/29/2021 9:09:50 AM

Hear the common ways that costs may be concealed in Managed Backup solutions and give you the questions and tools necessary to determine the best structure…

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Huawei Showcases Wireless Networking Advancements for Developer Audience

4/28/2021 2:22:02 PM

Tech giant Huawei demonstrated the advanced capabilities of its own technology by providing access to the campus network at The University Town of Schenzhe…

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VMware Reveals New Platform for RAN Architecture

4/28/2021 2:14:26 PM

VMware has announced a new platform for business clients that will enable them to deploy 5G and other modern cloud technologies with greater flexibility.

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Top Freelancer Software Tools for a Successful Business Startup

4/28/2021 1:01:30 PM

Even though starting a business is usually extremely exciting, it can also be very frightening at the same time. Of course, when you think of being your ow…

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Why Virtual Church is the need of the hour!

4/28/2021 11:18:11 AM

The Bible teaches us the importance of praying together. But sometimes, life gets in the way. However, instead of falling into despair, we need to find a w…

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Across India and Around the World, Carrier-Grade Network Service for the Delivery of LoRaWAN IoT Solutions Continues to Scale

4/28/2021 11:14:01 AM

Four years ago, Senet, a U.S.-based provider of cloud-based software and services platforms that enable global connectivity and on-demand network build-out…

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Digital Trends in the Healthcare industry in 2021

4/28/2021 11:09:52 AM

COVID-19 pandemic in 2020 has changed the entire process of the Healthcare Industry now. This pandemic has transformed the digital healthcare industry. Man…

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Managing Cyber Risk by Monitoring and Managing Network Elements

4/28/2021 11:07:41 AM

Late last year, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) published a report entitled "Modernizing Cybersecurity Programs," which wa…

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How Gambling Improves Health and Memory

4/28/2021 10:21:16 AM

The general view about gambling in most parts of the world is that it has a negative impact on an individual because of the cliche that the house always wi…

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How SASE Can Help to Reduce Security Team Burn-Out

4/28/2021 10:10:31 AM

Security personnel have a lot on their plates, and the problem is only getting worse. SASE vendors may have a solution that can help. Security Teams are…

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Red Hat Summoned by Tech Leaders for Global Telecom Modernization

4/27/2021 2:20:07 PM

Red Hat's cloud native, open source software is being sought after across the globe to help companies reach their digital modernization goals.

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Is It Time to Ditch Your Landline for VoIP? 5 Telltale Signs

4/27/2021 12:03:09 PM

Change is the essence of survival for businesses. In order to remain competitive, businesses have to keep up with tech innovation. To put an example, just …

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EnvlivenHealth Collaborates with Twilio for Patient Engagement Solutions

4/27/2021 11:52:31 AM

EnlivenHealth, a division of Omnicell, will be joining Twilio to create new customer engagement solutions for pharmacies to offer patients a more connected…

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Going Optical in Rural America, Ribbon Communications Powers Up the Pineland Telephone Cooperative in Georgia

4/27/2021 11:44:32 AM

As rural living continues to attract people away from urban areas, and as trends including remote working and virtual education take off, the initiative to…

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8x8 Releases New 'Work For Web' Feature with Other Product Enhancements

4/27/2021 11:38:08 AM

8x8 has introduced a new package of features to help businesses better manage remote activity during, and after, the pandemic.

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5 Best Ways to Position a Motion Sensor in Your Home

4/27/2021 11:38:01 AM

It feels great to leave for work knowing that your family or the household fixtures you bought with hard-earned money are safe. Gone are the days when a ga…

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Top Three SEO Digital Marketing Trends That Will Help Businesses Thrive in 2021

4/27/2021 10:44:49 AM

There was a time when AI (Artificial Intelligence), VSEO (Voice Search Engine Optimization), and Chatbots were nothing more than far-fetched fantasies for …

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The applications of Artificial Intelligence in the casino industry

4/27/2021 10:31:31 AM

When we talk about the applications and potential of Artificial Intelligence, we tend to place it in fields such as finance, healthcare, smartphones, autom…

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Creating a Bid Analysis for Your Business' Needs

4/27/2021 10:15:00 AM

When you're working on lining up vital services for your business, it's imperative to put together a comprehensive bid analysis. Before you enter into any …

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A More Seamless Customer Experience with Guided CX

4/27/2021 9:38:17 AM

The best Guided CX solutions integrate all communication modalities into a single platform, making customer service more efficient.

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Guided CX: Optimizing Customer Experiences in the Brave New World

4/27/2021 9:38:10 AM

Through a Guided CX approach, companies are in the best position to satisfy customers, protect their brands, and create a solid foundation for increasing r…

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Replicating Human Interaction with Guided CX

4/27/2021 9:37:48 AM

By integrating collaboration tools and AI using Guided CX principles, customers can be guided effectively through their shopping experience.

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Guided CX Forum Launches Online Community on TMCnet Platform

4/27/2021 9:37:32 AM

The Guided CX Forum community is a one-stop resource for the customer experience ecosystem, providing unbiased insight into the technologies, implementatio…

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Zoom Releases 'Immersive View' Feature for Meeting in Virtual Settings

4/26/2021 5:14:44 PM

In an effort to create a more engaging video environment, Zoom has released new software that allows video conferencing participants to use virtual setting…

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TMC Announces Pandemic Tech Innovation Award Winners for 2021

4/26/2021 3:58:12 PM

TMC today announced the recipients of the 2021 Pandemic Tech Innovation Awards.

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IT Professionals Are the Lifeblood of Any Online Business: 7 Ways to Say Thanks

4/26/2021 12:13:21 PM

Your remote IT employees do a lot to help your business grow, but it's difficult to show your appreciation from behind a screen. The modern workforce is ro…

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Windows 10 Incident Management

4/26/2021 12:07:45 PM

SmartWindows help you save your important data and acts like Windows 10 incident management software to mitigate Windows 10 errors and restore your data.

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3 Ways to Secure Your Enterprise Data

4/26/2021 11:59:45 AM

Hackers are everywhere, especially during the corona outbreak. Cybercriminals have influenced the Covid-19 pandemic to upgrade all cyberattacks schemes, fr…

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The Ultimate Buyer's Guide for Battery Chargers

4/26/2021 11:55:11 AM

Whether you're an owner of a vaping device from a company like Simply ELiquid or are a flashlight fanatic who hates running out of power, a good battery ch…

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Neutral Hosts: The Future of Cellular Enterprise Connectivity Coverage

4/26/2021 11:34:47 AM

As the world becomes increasingly interconnected and device use surges exponentially, difficulties in providing constant full connectivity have also grown.…

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Ribbon Boosts Efficiency and Performance with New Teledynamics Advanced Service for Microsoft Teams

4/26/2021 11:25:57 AM

Ribbon Communications, a world leader in delivering communications software, IP, and optical networking solutions to service providers and large enterprise…

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Calabrio Acquired By Private Equity Company Thoma Bravo

4/26/2021 11:10:26 AM

Thoma Bravo is a 40-year-old private equity firm that focuses on software and technology. The company owns more than 300 software and technology companies …

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Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer

4/26/2021 11:01:33 AM

For years, we have heard about how important it is for customers to be satisfied with call center experiences. In addition to stellar customer support, the…

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MSP Provider TPx Announces New Chief Revenue Officer

4/26/2021 10:54:17 AM

Texas-based managed services provider TPx has announced a new Chief Revenue Officer (CRO) appointment in a move to strengthen it's go-to-market strategies …

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Truphone and Trio Celebrate Cellular IoT First

4/23/2021 3:46:13 PM

Truphone announced a partnership with Sony Semiconductor Israel, STMicroelectronics and Murata, which today unveiled the general availability of the Type 1…

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AWS, DISH Aim to Transform Telecom

4/23/2021 2:24:59 PM

Amazon Web Services (AWS) and DISH Wireless announced a partnership naming AWS its preferred cloud provider and plans to builds its 5G network on Amazon in…

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NYC Comptroller Candidate Unveils Blockchain and Cryptocurrency Proposal for City

4/23/2021 2:14:05 PM

In New York City's upcoming elections, there are 12 candidates on the ballot for City Comptroller. One of them, Democrat Reshma Patel, is talking seriously…

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Can Physical Safety Applications be Addressed by Open Source Software Systems? The Linux Foundation's ELISA Project Says Yes

4/23/2021 1:58:50 PM

The physical and digital worlds are continually coalescing, especially as "co-botting" and other solutions are enabling human beings to work side-by-side w…

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Best Apps to Read Others' Texts Remotely in 2021

4/23/2021 1:58:06 PM

Seeking spyware apps for reading your loved ones' texts remotely? We present you with the best apps on the market for seeing someone else's texts. Get the …

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Limiting WFH Loneliness: How Technology Can Help You to Become Digitally Sociable

4/23/2021 1:47:49 PM

In the wake of the Covid-19 pandemic, it's safe to say that the corporate landscape as we once knew it has drastically evolved to adapt to strict social di…

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Apple Will Allow Parler Back In App Store

4/23/2021 1:39:11 PM

After a multi-month ban following January's Capitol riot, Apple has announced that conservative social media platform Parler will be allowed back in its Ap…

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Innovative Changes Coming To The Accounting Industry

4/23/2021 1:34:03 PM

The accounting market has noticed many innovative developments recently together with the coming of computer technology. Also it has accompanying applicati…

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How Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience

4/23/2021 1:12:53 PM

Learn how Verizon navigated the COVID-19 pandemic to successfully and rapidly transition to a fully remote contact center environment.

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Talkdesk and Microsoft Continue Alliance for Delivery of Improved Personalization

4/23/2021 12:54:30 PM

Talkdesk and Microsoft will be continuing their strategic partnership to offer customers and call center agents more personalized experiences.

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Speech Technologies and the Impact on CX

4/23/2021 12:21:33 PM

How can contact centers leverage speech technologies to improve customer experience and agent performance?

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Reliant Parking Unveils 24/7 Customer Support

4/23/2021 12:16:31 PM

In an effort to provide customers with support that adheres to any schedule, the company now offers 24/7 customer service for residential users.

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The Evolution and Acceptance of Speech Technologies

4/23/2021 12:16:30 PM

IVR has been an unpleasant experience for many, but speech technologies are changing the entire IVR and self-service customer experience and driving contac…

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Authority Software Releases New Workforce Management Solution

4/23/2021 12:10:10 PM

Workforce management solutions play an important role in the day to day operations of a call center. They also help to support the long term goals of a bus…

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Deutsche Bank Strikes Payment Deal with Call Center Employees

4/23/2021 12:07:16 PM

A deal was reached between Deutsche Bank and Union officials that will allow the company's call center employees to be eligible for wage increases and addi…

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