Alternate Access, a leading designer and provider of software-based phone and communication solutions for small and medium-sized companies, has launched FloralProfitCenter Dashboard – an innovative solution specifically designed to enhance florists’ telephone systems and call center applications.


This new product builds and improves on FloralProftCenter, a “revolutionary” call center tool which allows florists to access Vertical TeleVantage, a hosted telephone system from Vertical Communications that combines the power of PC and advanced communication technology to radically improve the way they do business. Alternate Access will be demonstrating the updated solution during the Northeast Floral Expo, to be held Feb. 23–25 in Hartford, Conn.

Kelly Lumpkin, Alternate Access CEO, said the solution boosts sales for florists.

“Our team has developed a bridge between TeleVantage and most floral accounting and point-of-sale software,” he said. “Previously, TeleVantage could only be integrated with two point-of-sale brands, limiting the number of florists we could serve. Now, almost any florist can realize the benefits of a customized Alternate Access solution to streamline high-volume phone calls to florists.”

The technology works with the TeleVantage IP-PBX to meet the needs of small and medium-sized business for cost-effective call center technology. The flexible, feature-rich phone system improves customer service, lowers operation costs and ultimately generates additional revenue.

FloralProfitCenter Dashboard offers real-time statistics and updates. Business owners can track the agents’ productivity and see the number of calls coming in. This information can be used to determine how many agents are needed at a given time, thus minimizing waiting time for customers.

It also offers a pop up to show when a call is received by an agent. This pop-up contains the customer’s pertinent information, and therefore saves the agent time because they don’t have to call up the account information from the database. The reduced handling time leads to higher customer satisfaction and fewer abandoned calls.

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Beverly Maniago is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.