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October 31, 2006
The New York Times Taps Nortel for VoIP
By Johanne Torres, TMCnet Contributing Editor
The New York Times Company is getting ready to open its new headquarters in Times Square next spring. The newspaper publisher announced on Tuesday that it tapped Nortel for the technology company to provide a complete suite of telecommunications services and products including VoIP-based telephony, IP phones, unified messaging, and a contact center for its new offices.
The move will enable The Times' reporters and editors to use Nortel's (News - Alert) IP-based equipment and their PCs to conduct instant "meet me" audio conferencing sessions to collaborate on stories in real-time with other writers.
"Our new headquarters will reflect a corporate vision of openness to our readers and our community, as well as our commitment to quality and integrity," said David Thurm, vice president and chief information officer for The New York Times Company. "Because we expect real business benefits from this new building, we've taken an aggressive role in every step of its design and construction, including selection of the technology that will help keep us open and connected to the global community we serve."
Nortel's Contact Center system will allow The Times' customer care agents the ability to handle requests from the company's main contact center, from a branch office, or from the agents' homes. Customer requests can be handled via telephone, e-mail and Web applications.
"The New York Times Company is a leading global content provider with high purpose and high goals," stated Nortel's president and chief executive officer Mike Zafirovski. "To help serve that purpose, The Times Company requires a communications solution up to the task of seamlessly and transparently connecting what will be one of the most advanced corporate headquarters in the world to its two greatest assets—its readers and its employees."
Specifically, The Times' deployment will include the Nortel CallPilot Unified Messaging, the Nortel Contact Center, the Nortel Communication Server 1000, Nortel's IP phones, the Nortel Ethernet Routing Switch 8600, and Nortel's Power over Ethernet Switch 5520.
Today's news follows Nortel's announcement earlier this month regarding expanding its operations in Latin America by investing and spending US$ 38 million in a new customer service center in Mexico City. The company's new facility dubbed the Customer Service Center of Excellence (CoE), which will employ more than 300 professionals, will service providers across North America, Europe, the Caribbean and Latin America.
The new Customer Service CoE will provide assistance regarding next-generation network (NGN) engineering, VoIP solutions, multimedia, databases and radio-frequency technologies for global service providers and carriers. The team will support order management and network engineering, as well as field operations such as delivery and application of remote software integration. The company has plans to recruit recent grads from both public and private Mexican universities to staff the CoE and should have 300 employees working at the Customer Service CoE by June 2007.
The New York Times Company
Nortel
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Johanne Torres is contributing editor for TMCnet and INTERNET TELEPHONY magazine. To see more articles by Johanne Torres, please visit her columnist page. Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Next-Generation Network (NGN) | X | | There are many approaches to the future of networks. There is no one net but only a collection of networks....more |
Routing () | X | | There are many often too many explanation of routing. Here�s one:
Hop-by-Hop Routing - IP Routing
- Distributes routing to routers
- Networks look/act like trees
- Data can traverse many routers ...more |
(source: http://voipforenterprise.tmcnet.com/feature/service-solutions/articles/3336-new-york-times-taps-nortel-voip.htm)
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