Manhattan Associates Releases Distributed Selling, a Cross-Channel Call Center and In-Store Order Entry Application

By Carolyn J Dawson, TMCnet Contributor

Manhattan Associates (News - Alert) announced the release of Distributed Selling, a cross-channel call center and in-store order entry application built within its Distributed Order Management solution.

Distributed Selling helps the retailer to offer service and purchase power to customers via external applications such as mobile device, point of sale system, or any other application proficient of making web service calls. Moreover, regardless of the location, Distributed Selling provides retailers with full payment processing and financial settlement support for all orders.

Manhattan built Distributed Selling Services to support call center and in-store order capture capabilities.  This can be accessed through DOM's Order Lifecycle Modeler which is an Eclipse-based workflow modeling tool. This new browser-based application includes services for pricing, promotions management, tax calculation, payment processing such as authorization, reauthorization, fraud detection, and settlement, and invoicing/sales posting. Also, it is ideal to use in both store location and a call center where the response is vital.

'Distributed Selling furthers Manhattan's ability to provide Zero Disappointment Retail solutions to customers, reinforcing the view that a cross-channel enabled platform of applications best positions retailers to present a unified brand front for a consistent customer experience," said Terrie O'Hanlon, the senior vice president and chief marketing officer of Manhattan Associates.

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Manhattan provides its global supply chain excellence to more than 1,200 customers around the world.

(source: http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/84080-manhattan-associates-releases-distributed-selling-cross-channel-call.htm)