Webinar: How to Move Your Contact Center to the Cloud

By Anshu Shrivastava, TMCnet Contributor

Contact Centers are constantly upgrading and evolving in order to provide optimal service to their customers. However, issues such as older hardware or software capacity constraints; costly hardware, or software upgrade cycle are hindering their performance. Cloud-based solutions have emerged as an ideal alternative to overcome these challenges, and more. Today, contact centers are moving into "the cloud" as a way to enter the next generation of communications with customers.

Register now for a free Webinar called "Webinar: How to Move Your Contact Center to the Cloud," sponsored by inContact, and learn how a contact center can overcome its issues and succeed with cloud hosting. The event will be held at 12 pm ET on Wednesday, May 12.

The webinar will discuss about cloud based solutions that are available in the market for contact centers. In addition, it'll also provide information on how to develop a strategy and tactical plan to migrate to the cloud. Moreover, the experts will also present a real life example, a contact center that successfully made the switch to cloud. Plus, the views of industry analysts on cloud computing for the contact center space will be discussed.

A veteran of the industry, Ron Goldman, director of service cloud at Astadia will be one of the experts discussing cloud and its benefits for contact centers. For over 25 years, Goldman has been leading the implementation of innovative technology that drives business value for the contact center, telecom providers and more. Jonathan Judd, business development manager at inContact, will be also sharing his views. He has more than 17 years of management and operations experience in the contact center industry. Client support manager of Silverpop (News - Alert), Malynda Gardner will also be present at the Webinar. She has been in the support arena for around 10 years.

The webinar will immensely benefit those who are currently facing hardware/software issues. Additionally, COO, CIO, CTO, Operations Management, Contact Center director, and anyone responsible for improving the customer experience will also gain from attending this Webinar.

Register now for this free Webinar called "Webinar: How to Move Your Contact Center to the Cloud," and learn how a contact center can overcome its issues and succeed with cloud hosting.

(source: http://call-center-services.tmcnet.com/topics/call-center-services/articles/83752-webinar-how-move-contact-center-the-cloud.htm)