Telax Whitepaper Makes the Case for Hosted Call Centers

By Anuradha Shukla, TMCnet Contributor

Call centers have come a long way since their launch 20 years ago when agents used a technology that was restricted to multiple independent systems without any integration. These systems were not only very costly but also operated separately of one another. As a result, the agents had to access multiple platforms for completing a customer request.

It was quite expensive to updates these systems and thus businesses preferred to work with old systems. This practice is continued still by some enterprises who depend on these types of platforms because they believe that the capital intensive purchase of a new hardware-based system is the only available option to improve functionality.

Telax whitepaper titled "NO HARDWARE: Making the Case for a Hosted Call Center Telax," compares the value of solutions hosted by third-parties with their hardware-based counterparts. This paper addresses each of the principles involved in selecting a contact center solution and also describes the evolution of industry technologies.

Readers of this whitepaper will gain useful insight about the needs of modern organizations and will be able to benefit from the real-world examples of using a hosted call center.

This whitepaper will be very useful for executives, managers, procurement specialists, consultants as well as other decision-makers who are responsible for selecting a contact center solution.

According to Telax, a hosted call center solution can benefit organizations with existing infrastructure searching to reduce their overall cost of ownership, companies that are undergoing significant growth/change and need a flexible solution that can be quickly implemented.

A hosted call center solution will also help small/medium-sized businesses (SMBs) that require basic call handling and reporting functionality, medium to large scale organizations searching for advanced functionality and any business or organization requiring increased redundancy, remote telecom capabilities and/or disaster recovery functionality.

Telax whitepaper "NO HARDWARE: Making the Case for a Hosted Call Center Telax," will describe in detail the factors to be considered when picking a call center technology. Visit TMCnet's library to read the complete paper and benefit from the underlying strength of the hosted technology.

(source: http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/83948-telax-whitepaper-makes-case-hosted-call-centers.htm)