Neighbourhood Energy's Call Center Services Contract Goes to Stellar

By Madhubanti Rudra, TMCnet Contributor

In the arena of business process outsourcing, Stellar is a well known name. The company, which is considered a leader in Managing Customer Relationships, or "MCR," offers a diverse range of services. Its offerings span from front office services such as Customer Service Support and Directory Assistance to automated back office support services and solutions. The company is trusted by world's leading brands for its quality customer interaction. Stellar employs over 4,500 people across sixteen locations to manage over 300 million customer interactions on behalf of its clients each year. This leading call centre service provider and a key player in business process outsourcing has recently announced that it has been awarded a call centre sales contract with one of the Australia's leading energy retailers.

Stellar has proven expertise in the field of telesales and this is precisely what has drawn

Neighbourhood Energy, closer to Stellar. Neighbourhood Energy, which is a Victorian based energy retailer, chose Stellar to be their strategic business partner. In addition of providing  telesales services, the energy retailer will also utilize Stellar's vast industry experience in the Australian retail energy market for their business expansion.

The top management of Stellar is optimistic about the outcome of the partnership. The BPO leader values the winning of this contract and is confident of providing top quality strategic services to the country's one of the top ranking energy retailers. Based on its vast experience of Australia' s energy market, the company is sure to provide the best services and envisages the venture to culminate into one of the industry's strongest partnership.

"We are delighted to have been chosen to provide this strategic service for Neighbourhood Energy. Stellar has a comprehensive understanding of the retail energy market in Australia, and we look forward to building a strong relationship with our new client," said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific observed.

Neighbourhood Energy too is looking forward to an enhanced business in the future. The electricity provider to Victorian residential customers is planning for expansion in other Australian states. The company seeks to make their products available for the customers in other Australian states than Victoria. Stellar's world class customer relationship services are expected to help Neighborhood Energy gain a foothold in the new markets.

"Neighbourhood Energy currently sells electricity to Victorian residential customers only, but we plan to make our products and services available to business customers in Victoria and residential and business customers in other states as well. We believe that Stellar has the industry experience and capability to help us deliver these results." said Tim Hunt-Smith, CEO of Neighbourhood Energy.

(source: http://call-center-services.tmcnet.com/topics/call-center-services/articles/83693-neighbourhood-energys-call-center-services-contract-goes-stellar.htm)