CGS Taps O'Malley to Address Growing Demand for European Call Center Services

By Anil Sharma, TMCnet Contributor

Computer Generated Solutions (News - Alert) Inc., or "CGS," has added Robert O'Malley, a prominent outsourcing services veteran, to manage its Contact Center Solutions sales across Europe.

O'Malley has spent the past ten years working for Philippine outsourcers and serves as Chairman of the not-for-profit trade body British Philippine Outsourcing Council.

From his base in the United Kingdom, O'Malley will offer European companies the opportunity to advance their outsourced programs through the use of CGS contact centers in Romania.

"We are extremely pleased to welcome O'Malley to the CGS team", noted Warren Lewis, SVP of contact center solutions at CGS, in a statement.

Lewis said that Rob's nearly two decades of experience in the outsourced call center industry and his innovative approach to addressing complex customer challenges has made him a recognized leader in the European market.

"We look forward to his help in accelerating our already fast growth in Europe," he said.

Officials with CGS said that there has been a growing shift in outsourcing from Asia and Africa to Eastern Europe as a result of changing client requirements for greater control and closer, more manageable locations.

Company officials said that working with CGS enables companies to centralize call center operations in Europe where they can benefit from common languages, standards of education, and work ethic.

With offices in both Bucharest and Brasov, CGS offers cost-effective, and redundant services, conveniently located for any European company.

With modern, technologically-advanced centers and dedicated, career-oriented agents, the Romanian centers have experienced a tenfold growth in the past two years.

"While low cost destinations such as India and the Philippines still have a role to play in some areas of transactional call center activity, the driver for offshoring is no longer about price", said Robert O'Malley.

He said that European companies are increasingly looking at nearshore destinations for the superior control, quality, and collaboration they offer.

"I look forward to helping these companies leverage all of the advantages that CGS has to offer," said O'Malley.

(source: http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/83692-cgs-taps-omalley-address-growing-demand-european-call.htm)