Migrating to Cloud Telephony: Moving Your Contact Center to the Cloud: Webinar

By Rajani Baburajan, TMCnet Contributor

Contact centers are faced with a number of challenges. There's increasing pressure to upgrade their hardware and software. With huge amount of data entering the system, they also face capacity constrains. Also, social media integration is emerging as a concern among contact centers today.

A cloud-based contact center will address almost all the concerns faced by the contact centers today. There are different types of cloud telephony solutions available to suit different types of needs.

Register Now for a free Webinar called, "How to Move Your Contact Center to the Cloud." The event will be held at Wednesday, May 12th, 2010, 12:00 pm ET/ 10:00am MT.

With a customized cloud solution, contact centers are free from the task of upgrading their software and hardware. Cloud-based contact centers are highly cost effective. They eliminate the expensive setup costs of the hardware and software, as well as the need for a costly maintenance of the entire IT system.

The Webinar will address how cloud-based contact center solutions can help companies emerge successful in the current scenario. It will detail different cloud-based solutions available to contact centers. The event will also discuss how contact centers can develop a strategy and tactical plan to migrate to the cloud. The Webinar will include a real-life example from a contact center that has been successfully migrated to cloud platform. 

In this Webinar, you will listen to the views of industry experts about cloud computing for contact centers. The seminar will be presented by Jonathan Judd, business development manager, inContact; Ron Goldman, director, Service Cloud, Astadia; and Jonathan Judd, business development manager, inContact. Judd has more than 17 years of management and operations experience in the contact center industry. Goldman runs Astadia's Service Cloud line of business and is an evangelist for Cloud Computing for the contact center. Gardner is a client support manager of Silverpop (News - Alert), and has been in the support arena for almost 10 years.

It's especially important that any contact center professionals currently facing any hardware/software issues, anyone responsible for improving the customer experience, and COO, CIO, CTO, operations management, and contact center directors should attend the Webinar.

Register Now.

(source: http://www.tmcnet.com/channels/cloud-telephony/articles/83998-migrating-cloud-telephony-moving-contact-center-the-cloud.htm)