Promero Offers Salesforce.com Adapter Free

 

Promero, a member of the Oracle (News - Alert) Partner Network, has reportedly announced that it will make a free offer of its proprietary Salesforce CTI (News - Alert) Adapter for any customer using the company's OnDemand call center software as a service.  The offer runs through Nov. 15.

"Salesforce customers can integrate their SFDC service to Promero's hosted product of Oracle Contact Center Anywhere's virtual call center," said Gregg Troyanowski, president of Promero, in a statement.

 

Evidently CCA is a tool for telephony features for "sales and customer service environments." 

Promero offers a free CTI adapter for SFDC and hosts the Contact Center Anywhere in its data center. The OnDemand Call Center is provided as a software as a service or on premise tool.

With the CTI Adapter and the call center product, Promero officials said Salesforce users will get to click-to-dial for Salesforce contacts, control inbound calls from within Salesforce --  i.e. put on hold, transfer, or forward calls, open the records for incoming callers, capture and store call activity within your Salesforce customer records.

The product also lets users create reports to analyze call activity and performance and improve targeting, and to download direct to the user's PC, meaning no additional servers or IT burden. 

Earlier this month, Promero announced that it completed an upgrade of its premier call center software as a service platform to Oracle's Contact Center Anywhere v811.

"We've used the Oracle call center software for years," Troyanowski, said adding that customers "truly like" the new features and GUI.

Promero also offers a premise-based product, as well as the Software-as-a-Service version of Contact Center Anywhere.

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch, and TDM Switching provides "skills-based routing and a universal queue for phone calls, e-mails, faxes and callbacks to route customers in virtual queue," company officials say.

In addition, it "replaces or co-exists with" PBX (News - Alert) Inbound/outbound cross-media blending, integrated outbound predictive and preview dialing IVR, company officials said, adding that it also provides built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging.

Contact Center Anywhere has won 49 industry awards from Internet Telephony Magazine, Customer Interaction Solutions Magazine, TMC (News - Alert) Labs and others.