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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

It's Here! The 2019 AI, ML Prediction Piece - 12/17/2018
WFM May Help Address the Healthcare Talent Gap - 12/17/2018
People, Networks Are Adapting to New Business Realities - 12/14/2018
Virtual Instruments Delivers NVMe Over FC Testing - 12/14/2018
Tech Support Fraud is a Growing Problem - 12/13/2018
Compliancy Group Partners with UCaaS Business SkySwitch - 12/13/2018
Call Tracking Can Drive Customer Service, Marketing, Sales Improvements - 12/13/2018
Verizon Launching RCS - 12/13/2018
What's Happening With Cloud-Based Business Communications - 12/13/2018
Putting Connected Technology on Trial - 12/13/2018
Videoconferencing Enables Northern Exposure 2.0 - 12/13/2018
ASU Recognizes Gorney, Nextiva - 12/13/2018
LINE Taps Cumulus, Mellanox - 12/13/2018
Webinar to Address IoT Best Practices - 12/10/2018
Why Banks Should Be Using WFO - 12/10/2018
Software Licensing Efforts Should Begin With Identifying Value Goals - 12/10/2018
TCG Names net2phone VoIP Supplier of the Year - 12/10/2018
SLAs Will Be Key to Helping Cablecos Capture Large Enterprise Business - 12/10/2018
Forrester: CX Improvement Flat, Pragmatism in 2019 - 12/10/2018
Advanced QM Offers Greater Objectivity - 12/10/2018
Momentum Closes CloudNet Group Acquisition - 12/10/2018
Why Networks Are the Diamonds of Tech (And Why Ethernet and IP Still Make the Cut) - 12/07/2018
Angry Customers May Need a Little TLC - 12/07/2018
There's a Lot Going on With Contact Centers - 12/07/2018
How to Manage Holiday Time-Off Requests - 12/07/2018
Why Contact Center Managers Need to Assess, Address Shrinkage - 12/07/2018
LogicMonitor Leader Talks AIOps - 12/07/2018
Whatever Happened to Cloud First? - 12/06/2018
Why Communications and Collaboration is Important to Business Transformation - 12/06/2018
How to Assess Contact Center Success - 12/06/2018
How to Get a Triple-A Rating on Customer Service, Business Communications - 12/06/2018
Telecom Asia Presents Ciena Three Awards - 12/06/2018
Why Positive Language Contributes to Positive CX Outcomes - 12/06/2018
Evolve IP: Mtel Will Go Full Service in 2019 - 12/05/2018
Compliance, Privacy, and Data Collection, Search & Storage - 12/05/2018
Webinar Offers NPS Information, Guidance - 12/04/2018
How to Expedite Compliant and Customer-Centric Contact Center Implementations - 12/04/2018
Yealink Introduces CP930W DECT Conference Phone - 12/04/2018
TMC Gives CoreDial Award for CoreNexa UCaaS Solution - 12/04/2018
Kurmi Expedites Imagicle UCaaS Onboarding - 12/03/2018
Australian WFM Company Deputy Raises $81M - 12/03/2018
Agora.io Raises $70M in C Round - 12/03/2018
FreeConferenceCall.com Expands to Peru - 12/03/2018
Showpad Buys Voicefox - 11/30/2018
How to Expedite Compliant, Customized Contact Center Implementation - 11/30/2018
Let Packet-Based Networks Set You Free - 11/30/2018
Trio of AI Companies Partner with RingCentral - 11/30/2018
What Your Call Data Can Tell You - 11/30/2018
Employee Engagement - Getting Better All the Time - 11/29/2018
Cross-Channel Solutions Address Our Instincts - 11/29/2018
How Call Centers Can Effectively Ring in the Holidays - 11/29/2018
Smith.ai Offers Perspective on AI Communications Today, Tomorrow - 11/28/2018
Ciena Insights Service Helps Network Operators Turn Data Into Insight, Action - 11/28/2018
Want to Deliver Great CX? Do Some Inner Reflection - 11/28/2018
How & Why to Reduce Call Center Wait Times - 11/28/2018
Cisco Targets Large Enterprise With BroadCloud, HCS - 11/27/2018
CX: Why They Want It, How To Do It - 11/27/2018
Optical-Layer Encryption Can Address WAN Cybersecurity - 11/27/2018
Why Resellers Should Consider White-Label Hosted PBX - 11/27/2018
Managed Services - More Than Just Simple Outsourcing - 11/26/2018
Why Performance Management Is Worth the Effort - 11/26/2018
The Importance of Virtual Communications for Small Businesses & Resellers - 11/26/2018
How Contact Centers Can Get Their Agents Pumped Up - 11/21/2018
Metaswitch Explains How Cellcos Could Disrupt UC - 11/21/2018
Metaswitch Explains How Cellcos Could Disrupt UC - 11/21/2018
Oracle Announces E-SBC FIPS 140-2 Validations - 11/20/2018
Skimmers, Shimmers, Porch Pirates & Video Surveillance - 11/20/2018
How to Optimize Call Center Agent Onboarding - 11/20/2018
Report Uncovers Microsoft Office Data Collection Mechanism - 11/20/2018
Nexogy Leader Emphasizes VoIP Software Integration Efforts - 11/20/2018
EMEA Distributor Nuvias Partners with Dolby - 11/16/2018
Pindrop Powers Verizon Call Center Authentication - 11/16/2018
Nureva Announces Span Workspace Single Sign-On - 11/16/2018
8x8 Partners with Ireland's Workair - 11/16/2018
Successful Contact Centers Measure, Coach, Rinse, Repeat - 11/15/2018
TNS Introduces ReportaRobocall.com - 11/15/2018
Contact Centers Need Problem-Solving Professionals - 11/14/2018
How & Why to do Quality Monitoring - 11/14/2018
Business, Government Work to Improve Emergency Services Communications - 11/14/2018
Smart Forecasting Looks at Historical, Current Conditions - 11/14/2018
A Quick Rundown of What's Happening in AI & ML - 11/14/2018
AI, Automation, Chatbots & Personalization - 11/13/2018
Delivering the Human Factor - 11/13/2018
Take AIM with Voice - 11/13/2018
Cisco Bundles PBX & Webex Teams, Targets Huddle Rooms - 11/13/2018
Avaya Makes the A.I.Connect-ion - 11/12/2018
October Was a Record Robocall Month - 11/09/2018
BNS Distributes JPL Headsets in UK - 11/09/2018
Alperin Details Avaya's AI Strategy - 11/09/2018
Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018 - 11/09/2018
Pax8 Adds Five New Partners - 11/08/2018
Tips to Prepare Your Contact Center for Peak Season - 11/08/2018
Contact Center Scheduling Has Wide-Ranging Effects - 11/08/2018
Technology Can Help Government Better Serve Citizens - 11/08/2018
Pyze Updates Analytics & Engagement Platform - 11/08/2018
The State of Business Communications, UC & VoIP - 11/07/2018
Glassbox Integrates with AWS Machine Learning - 11/07/2018
Customer Delight, Satisfaction & Retention - 11/06/2018
India's BSNL Promotes Conferencing Solutions - 11/06/2018
Zayo CloudLink Puts Enterprises in the Driver's Seat - 11/06/2018
AVI-SPL Continues Expansion with ISI Buy - 11/06/2018
Veon Armenia Launches Virtual PBX Service - 11/06/2018
KodaCloud CEO Explains How AI Improves Wi-Fi - 11/06/2018
AI, Automation & WFM in the Contact Center - 11/05/2018
How to Act on NPS Intelligence - 11/05/2018
What's New in Artificial Intelligence - 11/05/2018
Where The Future of Work Could Lead Us - 11/05/2018
Cable ONE Launches SIP Trunking Services - 11/05/2018
Getting Schooled on the Need for Data Integration - 11/05/2018
Learning the ABCs of Customer Care - 11/01/2018
Schedule Noncompliance = Added Business Costs - 10/31/2018
The Future of Work Expo's Arnold Discusses Near-Term AI, ML Expectations - 10/31/2018
WFM Works for Small Contact Centers Too - 10/31/2018
Nation's Fastest ISP Taps Alianza for VoIP - 10/31/2018
Ciena Helps TelcoBridges Validate FreeSBC VNF - 10/31/2018
Audian, CounterPath Pair UC, Softphone Solutions - 10/31/2018
Hawaiki, PCCW Collect Subsea Cable Awards - 10/31/2018
Tips to Fine-Tune Your Contact Center - 10/31/2018
Notification on Both the Front-End and Back-End is Key to GDPR - 10/31/2018
How to Prevent Call Abandonment - 10/31/2018
Why QA is Important & How to Do It Right - 10/30/2018
8x8 Buys Atlassian's Jitsi Open Source Business - 10/30/2018
5G Will Transform Wireless, Wireline, Life as We Know It - 10/30/2018
Amazon Enables More Integrated Alexa Business Solutions - 10/30/2018
Zoom Gifts Technion with Conferencing Solution - 10/30/2018
ISI Introduces Infortel Select Cloud and Cloud Pro - 10/29/2018
Benchmarking Lets You Know Where You Stand; QA Helps You Stand Taller - 10/29/2018
IBM Makes $34B Bet with Red Hat - 10/29/2018
NEC, Huddly Unveil New Collaboration Solutions - 10/26/2018
The Future of Work Expo News Roundup - 10/26/2018
AIOps Supplier FixStream Announces New Oracle Application Integrations - 10/26/2018
Learn How Licensing-as-a-Service Can Ensure BC, Reduce Risk - 10/26/2018
AgilOne CEO Discusses CDPs, AI, Intelligent Amplification - 10/26/2018
Take Note of AI; It's Taking Note of You - 10/26/2018
Contact Centers, CRM, and Compliance - 10/25/2018
nexogy Lays Out Business VoIP Benefits - 10/25/2018
Uber Buckles in VoIP - 10/25/2018
Cisco, WFM Supplier Teleopti Join Forces - 10/25/2018
What It Takes to Make a Contact Center Great - 10/25/2018
What SBCs Can Do for You - 10/24/2018
How to Create a Great Contact Center Culture - 10/24/2018
UNC Adopts Nureva to Modernize Learning - 10/24/2018
Speech Analytics - A Great, New VoC Feedback Mechanism - 10/24/2018
Virtual Instruments Unveils VirtualWisdom 6.0 - 10/24/2018
Key Trends in the Important DCI Arena - 10/24/2018
WFM Delivers Measurable Help Desk & Service Desk Improvements - 10/23/2018
Why You Should Consider a Multilingual Call Center - 10/23/2018
Wainhouse: UC Needs Advanced Performance Management - 10/23/2018
Can You Get Free Audio Training? Shure Can! - 10/23/2018
Panopto, Hive Announce Distribution Agreement - 10/23/2018
Right-of-Way Concerns Resurface with 5G - 10/22/2018
Ciena Expands on Adaptive IP Strategy - 10/22/2018
Flowmon Networks Says It's Flow Time - 10/22/2018
QSC to Present at LicensingLive! 2018 - 10/19/2018
Unifonic Raises $21 Million - 10/19/2018
Call Centers Can Improve Patient Experiences - 10/19/2018
Predictive Capabilities Deliver Savings, Security, Revenue Potential - 10/18/2018
Nureva Fast-tracks University of Ottawa Effort - 10/18/2018
South Wales Police Upgrade Audio Conferencing Technology - 10/18/2018
Flipping Through the Phone.com API Library - 10/18/2018
OpsRamp Launches OpsQ - 10/18/2018
Juniper: Network Automation Needs a Push - 10/18/2018
KodaCloud Makes AI-Based Wi-Fi More Accessible - 10/18/2018
RPA Calls for Understanding Nuances, Mapping Processes - 10/18/2018
How to Hire Great Agents & Keep Improving Their Performance - 10/18/2018
Avaya Invests In, Joint Develops with Cogito - 10/17/2018
Academic Networks Need AI, ML - 10/17/2018
WFM Allows for Variety - The Spice of Life - 10/17/2018
Why FCR is Key & How to Achieve It - 10/17/2018
Why You Need Call Center Scheduling Software - 10/16/2018
Speech Analytics Help Listen for Opportunity - 10/16/2018
Audio Communication Monitoring to Grow in Double Digits - 10/16/2018
E2E Slicing Demo TIPs Off in London - 10/16/2018
Nucleus Cyber Buys Security Sheriff, Welcomes Back Mueffelmann - 10/16/2018
LogMeIn Announces New Employee Support Solutions - 10/16/2018
Constellation Founder to Keynote LicensingLive! 2018 - 10/12/2018
Cloud-Based WFM Delivers Broad Benefits - 10/12/2018
Take the Time to Employ Contact Center Scheduling Software - 10/12/2018
ACG & Ciena: SP Network Automation About CX - 10/12/2018
Apache Spark Addresses Data Lake Challenges - 10/12/2018
Webinar to Demonstrate How AI Can Transform Your Business - 10/09/2018
Trends & Investments in Subsea Fiber Networks - 10/09/2018
IR Enhances Prognosis for UC - 10/09/2018
AI That Can Learn Will Allow Networks to Adapt - 10/09/2018
NETGEAR Insight Supports Multi-Location Small Business - 10/08/2018
Pexip, Videxio to Merge - 10/08/2018
IR Enhances Prognosis for UC - 10/08/2018
Speech Analytics: Many Use Cases & Players, A Few Important Tips - 10/08/2018
Verint Enhances Community Solution - 10/05/2018
RRD Voice Assistant Enables Voice Control of Business Communications - 10/05/2018
Talkdesk Raises $100M in B Round - 10/05/2018
Gemalto Emphasizes Importance of Software Monetization - 10/05/2018
Acquisitive GTT Snaps Up Access Point - 10/05/2018
Engage Users on Both Ends of WFO Adoption - 10/05/2018
How to Improve Team Collaboration - 10/05/2018
Best Practices for Creating a Chatbot - 10/04/2018
Consolidation, Geographic Expansion Signal Cloud Maturity - 10/04/2018
F&S Awards Avaya for Business Success, Innovation - 10/04/2018
NICE Robotic Automation Delivers Results - 10/04/2018
What Managers Can Learn from Office Space - 10/04/2018

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