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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Webinar to address the vision of communications business... after digital transformation - 01/16/2019
LicensingLive! Speakers Offer Advice on Adopting, Optimizing Subscription Models - 01/11/2019
How to Be an Effective Contact Center Manager - 01/11/2019
How to Be an Effective Contact Center Manager - 01/11/2019
Konftel Introduces One Cable Connection Videoconferencing Solution - 01/11/2019
Ribbon Joins AWS Partner Network - 01/10/2019
There's Lots to Choose from in UC Monitoring & Management - 01/10/2019
What WFO Brings to the Table - 01/10/2019
Plantronics Announces New Manager Pro Release - 01/09/2019
5G, War, the Apocalypse & Other Fun Stuff - 01/09/2019
Kronos Notes Importance of AI, ML - 01/09/2019
Ciena, OpsRamp Discuss Benefits of AI in Networking - 01/09/2019
Speech Analytics, WFO Make Contact Centers Smarter - 01/08/2019
ClearOne's Redesigned Website More 'Compelling' - 01/08/2019
These Podcasts Are Worth a Listen - 01/08/2019
Lack of Staff-Level Optimization Can Cost You - 01/08/2019
Business VoIP Enables Growth, Movement - 01/08/2019
ClearOne Introduces Camera for Small Spaces - 01/07/2019
RiverStar Addresses Email Response Times with QueView - 01/07/2019
WFM Helps Contact Center Managers Make It Work - 01/04/2019
LicensingLive! Speaker Roll Emphasizes 'The Power of Decision' - 01/04/2019
Helpshift, Zipwhip Discuss Messaging, Texting, CX - 01/04/2019
GWS Celebrates NYE By Putting Times Square Mobile Networks to the Test - 01/04/2019
Advanced WFM Software is Worth the Investment - 01/04/2019
Changing the Reputation of Contact Center Work - 01/04/2019
It's 2019. Do you know where your 5G is? - 01/03/2019
AI, Flexibility, Vermont Encourage Remote Work Trend - 01/03/2019
Huawei Isn't Going Away - 01/03/2019
MobiLock Pro Manages, Secures Personal Android Devices - 01/03/2019
Business Communications Continue to Evolve - 01/02/2019
Is Video the New Voice? - 01/02/2019
ISI Releases Infortel Select Version 10.0 - 12/31/2018
Verint Process Assistant Provides Agents with Personal Trainer Experience - 12/31/2018
F&S Recognizes Polycom's Audio Conferencing Leadership - 12/31/2018
Western Leaders Continue to Trumpet Huawei Cybersecurity Concerns - 12/31/2018
How to Sell Your Software Licensing Effort - 12/28/2018
How to Sell Your Software Licensing Effort - 12/28/2018
Video conferencing Is on The Rise - 12/28/2018
USDA's ReConnect Shields Incumbent Coverage Data - 12/28/2018
Still Waiting to Open Up 5G - 12/28/2018
How Nectar Helps G3 Manage Complexity - 12/28/2018
Plantronics, HP Collaborate on Videoconferencing Solution - 12/27/2018
Be Proactive in Understanding, Addressing Regulations - 12/27/2018
Advanced WFM Software Simplifies Forecasting, Scheduling - 12/27/2018
Arvig Buys Windstream Fiber Assets - 12/27/2018
Quality Management Efforts Help Optimize Operations - 12/27/2018
How Adaptive Networks Address Business Transformation - 12/26/2018
AI Can Improve Workforce Management - 12/26/2018
Why Cloud - Better Forecasting, and Scheduling - Technology Benefits Contact Centers - 12/26/2018
Bank Branches Can Benefit from Contact Center Solutions Too - 12/26/2018
Service Providers Adapt with AI, Programmable Network Technologies - 12/26/2018
Nureva Integrates HDL300 with Intel Unite - 12/21/2018
As Huawei Faces Western Challenges, China Continues 5G Advance - 12/20/2018
AI and 5G to Accelerate in 2019 - 12/19/2018
Making the Most of Your Meetings - 12/19/2018
FixStream CEO to Keynote on How AIOps can Enable Self-Healing - 12/19/2018
In-Store Networks Play a Pivotal Role in Retail CX - 12/18/2018
Ciena Takes IP to the Next Level - 12/18/2018
The Virtual Office: A More Affordable Place to Set Up Shop - 12/18/2018
Conversational AI Outfit Pypestream Raises $15M+ - 12/18/2018
Coaching Helps Organizations Grow Talent - 12/17/2018
It's Here! The 2019 AI, ML Prediction Piece - 12/17/2018
WFM May Help Address the Healthcare Talent Gap - 12/17/2018
People, Networks Are Adapting to New Business Realities - 12/14/2018
Virtual Instruments Delivers NVMe Over FC Testing - 12/14/2018
Tech Support Fraud is a Growing Problem - 12/13/2018
Compliancy Group Partners with UCaaS Business SkySwitch - 12/13/2018
Call Tracking Can Drive Customer Service, Marketing, Sales Improvements - 12/13/2018
Verizon Launching RCS - 12/13/2018
What's Happening With Cloud-Based Business Communications - 12/13/2018
Putting Connected Technology on Trial - 12/13/2018
Videoconferencing Enables Northern Exposure 2.0 - 12/13/2018
ASU Recognizes Gorney, Nextiva - 12/13/2018
LINE Taps Cumulus, Mellanox - 12/13/2018
Webinar to Address IoT Best Practices - 12/10/2018
Why Banks Should Be Using WFO - 12/10/2018
Software Licensing Efforts Should Begin With Identifying Value Goals - 12/10/2018
TCG Names net2phone VoIP Supplier of the Year - 12/10/2018
SLAs Will Be Key to Helping Cablecos Capture Large Enterprise Business - 12/10/2018
Forrester: CX Improvement Flat, Pragmatism in 2019 - 12/10/2018
Advanced QM Offers Greater Objectivity - 12/10/2018
Momentum Closes CloudNet Group Acquisition - 12/10/2018
Why Networks Are the Diamonds of Tech (And Why Ethernet and IP Still Make the Cut) - 12/07/2018
Angry Customers May Need a Little TLC - 12/07/2018
There's a Lot Going on With Contact Centers - 12/07/2018
How to Manage Holiday Time-Off Requests - 12/07/2018
Why Contact Center Managers Need to Assess, Address Shrinkage - 12/07/2018
LogicMonitor Leader Talks AIOps - 12/07/2018
Whatever Happened to Cloud First? - 12/06/2018
Why Communications and Collaboration is Important to Business Transformation - 12/06/2018
How to Assess Contact Center Success - 12/06/2018
How to Get a Triple-A Rating on Customer Service, Business Communications - 12/06/2018
Telecom Asia Presents Ciena Three Awards - 12/06/2018
Why Positive Language Contributes to Positive CX Outcomes - 12/06/2018
Evolve IP: Mtel Will Go Full Service in 2019 - 12/05/2018
Compliance, Privacy, and Data Collection, Search & Storage - 12/05/2018
Webinar Offers NPS Information, Guidance - 12/04/2018
How to Expedite Compliant and Customer-Centric Contact Center Implementations - 12/04/2018
Yealink Introduces CP930W DECT Conference Phone - 12/04/2018
TMC Gives CoreDial Award for CoreNexa UCaaS Solution - 12/04/2018
Kurmi Expedites Imagicle UCaaS Onboarding - 12/03/2018
Australian WFM Company Deputy Raises $81M - 12/03/2018
Agora.io Raises $70M in C Round - 12/03/2018
FreeConferenceCall.com Expands to Peru - 12/03/2018
Showpad Buys Voicefox - 11/30/2018
How to Expedite Compliant, Customized Contact Center Implementation - 11/30/2018
Let Packet-Based Networks Set You Free - 11/30/2018
Trio of AI Companies Partner with RingCentral - 11/30/2018
What Your Call Data Can Tell You - 11/30/2018
Employee Engagement - Getting Better All the Time - 11/29/2018
Cross-Channel Solutions Address Our Instincts - 11/29/2018
How Call Centers Can Effectively Ring in the Holidays - 11/29/2018
Smith.ai Offers Perspective on AI Communications Today, Tomorrow - 11/28/2018
Ciena Insights Service Helps Network Operators Turn Data Into Insight, Action - 11/28/2018
Want to Deliver Great CX? Do Some Inner Reflection - 11/28/2018
How & Why to Reduce Call Center Wait Times - 11/28/2018
Cisco Targets Large Enterprise With BroadCloud, HCS - 11/27/2018
CX: Why They Want It, How To Do It - 11/27/2018
Optical-Layer Encryption Can Address WAN Cybersecurity - 11/27/2018
Why Resellers Should Consider White-Label Hosted PBX - 11/27/2018
Managed Services - More Than Just Simple Outsourcing - 11/26/2018
Why Performance Management Is Worth the Effort - 11/26/2018
The Importance of Virtual Communications for Small Businesses & Resellers - 11/26/2018
How Contact Centers Can Get Their Agents Pumped Up - 11/21/2018
Metaswitch Explains How Cellcos Could Disrupt UC - 11/21/2018
Metaswitch Explains How Cellcos Could Disrupt UC - 11/21/2018
Oracle Announces E-SBC FIPS 140-2 Validations - 11/20/2018
Skimmers, Shimmers, Porch Pirates & Video Surveillance - 11/20/2018
How to Optimize Call Center Agent Onboarding - 11/20/2018
Report Uncovers Microsoft Office Data Collection Mechanism - 11/20/2018
Nexogy Leader Emphasizes VoIP Software Integration Efforts - 11/20/2018
EMEA Distributor Nuvias Partners with Dolby - 11/16/2018
Pindrop Powers Verizon Call Center Authentication - 11/16/2018
Nureva Announces Span Workspace Single Sign-On - 11/16/2018
8x8 Partners with Ireland's Workair - 11/16/2018
Successful Contact Centers Measure, Coach, Rinse, Repeat - 11/15/2018
TNS Introduces ReportaRobocall.com - 11/15/2018
Contact Centers Need Problem-Solving Professionals - 11/14/2018
How & Why to do Quality Monitoring - 11/14/2018
Business, Government Work to Improve Emergency Services Communications - 11/14/2018
Smart Forecasting Looks at Historical, Current Conditions - 11/14/2018
A Quick Rundown of What's Happening in AI & ML - 11/14/2018
AI, Automation, Chatbots & Personalization - 11/13/2018
Delivering the Human Factor - 11/13/2018
Take AIM with Voice - 11/13/2018
Cisco Bundles PBX & Webex Teams, Targets Huddle Rooms - 11/13/2018
Avaya Makes the A.I.Connect-ion - 11/12/2018
October Was a Record Robocall Month - 11/09/2018
BNS Distributes JPL Headsets in UK - 11/09/2018
Alperin Details Avaya's AI Strategy - 11/09/2018
Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018 - 11/09/2018
Pax8 Adds Five New Partners - 11/08/2018
Tips to Prepare Your Contact Center for Peak Season - 11/08/2018
Contact Center Scheduling Has Wide-Ranging Effects - 11/08/2018
Technology Can Help Government Better Serve Citizens - 11/08/2018
Pyze Updates Analytics & Engagement Platform - 11/08/2018
The State of Business Communications, UC & VoIP - 11/07/2018
Glassbox Integrates with AWS Machine Learning - 11/07/2018
Customer Delight, Satisfaction & Retention - 11/06/2018
India's BSNL Promotes Conferencing Solutions - 11/06/2018
Zayo CloudLink Puts Enterprises in the Driver's Seat - 11/06/2018
AVI-SPL Continues Expansion with ISI Buy - 11/06/2018
Veon Armenia Launches Virtual PBX Service - 11/06/2018
KodaCloud CEO Explains How AI Improves Wi-Fi - 11/06/2018
AI, Automation & WFM in the Contact Center - 11/05/2018
How to Act on NPS Intelligence - 11/05/2018
What's New in Artificial Intelligence - 11/05/2018
Where The Future of Work Could Lead Us - 11/05/2018
Cable ONE Launches SIP Trunking Services - 11/05/2018
Getting Schooled on the Need for Data Integration - 11/05/2018
Learning the ABCs of Customer Care - 11/01/2018
Schedule Noncompliance = Added Business Costs - 10/31/2018
The Future of Work Expo's Arnold Discusses Near-Term AI, ML Expectations - 10/31/2018
WFM Works for Small Contact Centers Too - 10/31/2018
Nation's Fastest ISP Taps Alianza for VoIP - 10/31/2018
Ciena Helps TelcoBridges Validate FreeSBC VNF - 10/31/2018
Audian, CounterPath Pair UC, Softphone Solutions - 10/31/2018
Hawaiki, PCCW Collect Subsea Cable Awards - 10/31/2018
Tips to Fine-Tune Your Contact Center - 10/31/2018
Notification on Both the Front-End and Back-End is Key to GDPR - 10/31/2018
How to Prevent Call Abandonment - 10/31/2018
Why QA is Important & How to Do It Right - 10/30/2018
8x8 Buys Atlassian's Jitsi Open Source Business - 10/30/2018
5G Will Transform Wireless, Wireline, Life as We Know It - 10/30/2018
Amazon Enables More Integrated Alexa Business Solutions - 10/30/2018
Zoom Gifts Technion with Conferencing Solution - 10/30/2018
ISI Introduces Infortel Select Cloud and Cloud Pro - 10/29/2018
Benchmarking Lets You Know Where You Stand; QA Helps You Stand Taller - 10/29/2018
IBM Makes $34B Bet with Red Hat - 10/29/2018
NEC, Huddly Unveil New Collaboration Solutions - 10/26/2018
The Future of Work Expo News Roundup - 10/26/2018
AIOps Supplier FixStream Announces New Oracle Application Integrations - 10/26/2018
Learn How Licensing-as-a-Service Can Ensure BC, Reduce Risk - 10/26/2018
AgilOne CEO Discusses CDPs, AI, Intelligent Amplification - 10/26/2018
Take Note of AI; It's Taking Note of You - 10/26/2018
Contact Centers, CRM, and Compliance - 10/25/2018
nexogy Lays Out Business VoIP Benefits - 10/25/2018
Uber Buckles in VoIP - 10/25/2018
Cisco, WFM Supplier Teleopti Join Forces - 10/25/2018
What It Takes to Make a Contact Center Great - 10/25/2018

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