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Paula Bernier Info


Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

NFV & SDN Zone Week in Review: ConteXtream, HP, UBIqube Solutions - 05/30/2015
Transforming Network Infrastructure Week in Review: Cisco, CoolIT Systems, Fiber Mountain - 05/30/2015
Dell'Oro: WDM DCI Sales Help Drive Optical Transport Category - 05/29/2015
Wheelings & Dealings: Equinix Buys UK Data Center Peer - 05/28/2015
Samanage Raises $16M to Improve Services - 05/28/2015
Webinar to Provide Details on the Benefits of LTE-Only IoT - 05/28/2015
Customer Service Poised to Become More Easily Accessible, Intelligent & Omni-Channel - 05/28/2015
UBIqube Caters to ETRI, Tells Abstraction Story - 05/28/2015
Leaked Intel Slides Offer Insight on Xeon Roadmap - 05/28/2015
Integration is Key as CRM Continues to Expand Its Reach - 05/27/2015
HP Plans to Buy SDN Fabric Supplier ConteXtream - 05/27/2015
NetNumber Tells Its Single-Platform Signaling Story at Perspectives15 - 05/27/2015
Digital Pacific Leverages Noction Intelligent Routing Solution - 05/26/2015
CoolIT Brings Direct Contact Liquid Cooling to Polish Supercomputing Center - 05/26/2015
Transforming Network Infrastructure Week in Review: Cloudera, Dell, Huawei - 05/23/2015
NFV & SDN Zone Week in Review: iPhotonix, Openet, Telco Systems - 05/23/2015
Why Facebook's Messenger Video Calling is Important - 05/22/2015
Conversocial, Synthesio Strike Partnership - 05/22/2015
How Microsoft's Datazen Acquisition Could Move BI Forward - 05/22/2015
NetFortris Leverages GENBAND Smart Office Suite - 05/22/2015
NTT's SI Business to Resell Openet Solution in Japan - 05/20/2015
Sckipio, iPhotonix Partner - 05/20/2015
OIF Discusses SDN Framework, APIs in New White Paper - 05/20/2015
MobileE2E Addresses Mobile Workforce with Apptrify - 05/20/2015
How to Secure the Heterogeneous Mobile Network - 05/18/2015
NFV & SDN Zone Week in Review: Cyan, NetCracker, Telstra - 05/16/2015
Transforming Network Infrastructure Week in Review: Atlantic HyperScale, Bracket Computing, vXchnge - 05/16/2015
Women in the Channel Leader Garners American Business Awards Designation - 05/15/2015
Telecom Channel Expansion and Retraction - 05/15/2015
Moving Toward More Dynamic Customer Relationships - 05/15/2015
Accenture Offers Advice on How Banks Can Keep Millennials Aboard - 05/14/2015
NetCracker 10 Features Built-in Big Data Analytics - 05/14/2015
Ruling: VoIP Providers Must Abide by Existing State Regulations - 05/14/2015
SwitchRay Unveils PBX Fraud Protection Software - 05/13/2015
Cyan Expands Blue Orbit Ecosystem - 05/13/2015
Telstra Elaborates on SDN Network - 05/13/2015
IBM, Intel Address Big Data, Rapid-Time Business Insight with New Products - 05/13/2015
Juniper Research: Mobile Advertising is on the Rise - 05/11/2015
Wheelings & Dealings: Upstart HR Automation Company Zenefits Worth $4.5 Billion - 05/11/2015
NFV & SDN Zone Week in Review: Ciena, HP, InterCloud - 05/09/2015
Transforming Network Infrastructure Week in Review: Microsoft, Univa, VCE - 05/09/2015
Orange Silicon Valley Tries Out ConteXtream SDN Fabric - 05/07/2015
HP Unveils a Flurry of NFV Solutions - 05/07/2015
Getting Up to Speed with Residential Broadband - 05/07/2015
Enterprise Video: Solutions That Help Businesses Move to Action - 05/07/2015
Enterprise SBCs - 05/07/2015
Mobile Payments Space Heats Up - Again - 05/07/2015
Start Small, Think Big: Huawei's Grassroots Effort to Appeal to US Carriers - 05/07/2015
Denwa Provides Simple, All-in-One UC Solutions - 05/07/2015
Applied Micro, ARM & Netzyn Partner on vSTB - 05/06/2015
InterCloud Introduces NFV Orchestration Solution - 05/06/2015
Slow and Faulty DC 911 Dispatches Cause Call Center Leader to Resign - 05/06/2015
Leverage the Power of Top Performers to Drive Performance Improvement - 05/06/2015
Despite Weak Economy, VCs Remain Bullish on Brazil - 05/05/2015
GENBAND, HP to Jointly Demo NFV Solutions - 05/05/2015
CUSTOMER Magazine Announces the 2015 CRM Excellence Award Winners - 05/05/2015
MyDigitalClients Launches SaaS-Based Marketing and Team Sales Solution - 05/05/2015
Foreign Language Services - 05/05/2015
Omni-channel Callback Solutions: A Today Way to Connect with Customers - 05/05/2015
Telecom Testing & Monitoring: TelcoAlert Ensures Businesses Can Answer the Call - 05/05/2015
Verint Exec Explains How Actionable Intelligence Can Optimize Engagement - 05/05/2015
Level 3 Launches On-Demand SDN Solution for Azure Users - 05/05/2015
The Rise of Martech: How Software is Eating the Marketing World - 05/05/2015
Personality Profile: How Contact Centers Are Using Voice Analysis to Improve CX - 05/05/2015
Product Development: Social Can Yield a Goldmine of Value to Build, Tweak Product - 05/05/2015
Needle Advocates Help Online Shoppers Find What They're Looking For - 05/05/2015
Video Moves Into Marketing, Customer Care - 05/05/2015
Ousted HP Leader Fiorina Announces Presidential Run - 05/04/2015
On the Button: Tapcentive Calls Its Mobile Engagement Solution Better Than Beacons, QR Codes - 05/04/2015
NFV & SDN Zone Week in Review: Alcatel-Lucent, NetNumber, Verizon - 05/02/2015
Transforming Network Infrastructure Week in Review: Amazon, Fiber Mountain, Violin Memory - 05/02/2015
Cloud-Based Security Services Are on the Rise & NFV and SDN Will Add Further Lift - 05/01/2015
New Study Says 76 Percent of Companies Want Virtualized Security Solutions - 04/30/2015
ONF Names MRV's Ganon Chair of Migration Effort - 04/30/2015
Communications Industry Readies for Another Perspectives Event - 04/29/2015
Cloud UC Offers a Bevy of Benefits Over Premises-Based Options - 04/29/2015
Verizon Names SDN Suppliers - 04/29/2015
Transforming Network Infrastructure Week in Review: Cisco, Imagine, QLogic - 04/25/2015
NFV & SDN Zone Week in Review: Avaya, Avni, Telstra - 04/25/2015
Cool Vendor NetNumber Helps Carriers Transition to IP Services - 04/24/2015
Improving Customer Experience Requires a Holistic Strategy - 04/24/2015
Self-Service Kiosks Offer Convenience, Cost Savings for Various Use Cases - 04/24/2015
Avaya Unleashes Ethernet Switch to Address IoT, SDN - 04/23/2015
Interactions Adds Handful of Execs, Garners New Funding - 04/23/2015
Telstra Officially Brings Pacnet SDN Network into the Fold - 04/23/2015
ECI Telecom Readies SDN Cybersecurity Solution for Launch - 04/23/2015
Avni Unveils Software Defined Cloud 2.0 - 04/23/2015
Sprint Helps Businesses Command Control of IoT - 04/23/2015
LiveHive Introduces New Email Automation Tools for Sales Acceleration - 04/21/2015
US Contact Center Jobs Continued to Increase in the First Quarter of 2015 - 04/21/2015
Gigamon Introduces Software Defined Visibility Framework - 04/21/2015
Why Network Operators Need Agile 200G Optical Networks Now - 04/20/2015
Keep Your Employees Engaged, Keep Your Profits Up - 04/20/2015
Transforming Network Infrastructure Week in Review: Docker, Fiber Mountain, Huawei - 04/18/2015
Web-scale Networking Week in Review: Ciena, Coho, SYNNEX - 04/18/2015
How to Keep Your Employees Engaged - 04/17/2015
Notable SDN Upstart Pluribus Releases New Version of Netvisor - 04/17/2015
Edgewater Networks Gets Patent for Determining Media Path - 04/16/2015
Why We're Hearing So Much Lately About Breaking Down Silos And Who's Offering Solutions to Help Make That Happen - 04/15/2015
Let the Lawsuits Begin! AT&T, Industry Associations Sue Over FCC Open Internet Order - 04/15/2015
Carriers Explore Linux Containers for NFV - 04/14/2015
How IoT Will Impact Product Design, Marketplace Expectations - 04/14/2015
Outsourced Call Center Solutions - 04/14/2015
Amping Up Website Search: Inbenta Leader Says AI-Based Solution is in Tune with Market Needs - 04/14/2015
How to Improve Your Net Promoter Score By Addressing Customer Effort - 04/14/2015
Real-Time Results: Intraday Automation Reduces Costs and Keeps Customers Coming Back - 04/14/2015
Wheelings & Dealings: Docker Garners $95 Million - 04/14/2015
Set-Top Boxes - 04/14/2015
Xorcom Embeds SBC in PBX for Added Security - 04/14/2015
TMC Announces SDN Excellence & NFV Pioneer Award Winners - 04/14/2015
Stopping the Bad Guys: VoIPshield's High-Octane CEO Explains the Value of VoIP Security - 04/14/2015
Customer Experience: More Than Just a Marketing Exercise - 04/14/2015
TMC Announces SDN Excellence & NFV Pioneer Award Winners - 04/14/2015
Changing the Way We Work: Real-Time Communications Everywhere - And in Every Application - 04/14/2015
LTE Broadcast Allows for Monetization, Better Use of Spectrum - 04/13/2015
Transforming Network Infrastructure Week in Review: Infonetics, Microsoft, QLogic - 04/11/2015
NFV & SDN Zone Week in Review: AT&T, Brocade, ONOS Project - 04/11/2015
How Net Neutrality Could Impact Real-Time Communications, and What We Can Do to Protect Them - 04/10/2015
Inside Sales, 'Do Not Call' and the TCPA: Tread Carefully - 04/09/2015
How NFV is Impacting Real Time Communications - 04/08/2015
Bell Labs Explains How NFV, SDN Will Help Drive New Carrier Revenues - 04/07/2015
Why Your Business Needs to Improve Customer Response Time and Satisfaction - 04/07/2015
Opengear Adds Cellular Failover Capability to Support - 04/06/2015
CEO Spotlight: Brad Wilson and David Russell, Geist Global - 04/06/2015
Marketing Automation Outfit Sailthru Adds Predictive Capabilities - 04/06/2015
Tapcentive Calls Its Button-Based Mobile Engagement Solution a Better Alternative to Beacons, QR Codes - 04/06/2015
MyDigitalClients Launches SaaS-Based Marketing and Team Sales Solution - 04/02/2015
WebRTC Gets Another Important Convert: Facebook - 03/31/2015
Acision Offers Up WebRTC-enabled SDK at Orlando Hackathon - 03/30/2015
Sigma Systems Joins ETSI NFV Group - 03/30/2015
Kwicr Provides Mobile App Owners with Broadband Acceleration Control - 03/30/2015
NFV & SDN Zone Week in Review: Accedian, Oracle, Orange - 03/28/2015
Transforming Network Infrastructure Week in Review: Oracle, Qorvo, Verizon - 03/28/2015
Centec's New Terabit-Level Switch Silicon Offers Lower Power Consumption for Carrier SDN - 03/27/2015
Accedian Unveils SkyLIGHT VCX - 03/26/2015
Huawei, SAP Power Sinopec Financial Data Warehouse - 03/26/2015
How IoT and WebRTC Can Change the World - 03/26/2015
Pitney Bowes Explains How Personalized Video Can Prevent Bill Shock & More - 03/26/2015
EZchip Works on Multicore Processors for NFV - 03/25/2015
Apple Reportedly Circles Back with Intel for the iPhone - 03/24/2015
Orange Business Services Jumps on the SDN-Based Self-Provisioning Portal Bandwagon - 03/23/2015
TE Connectivity, AppliedMicro Connect on Data Center Cable Effort - 03/23/2015
Verint Makes Workforce Optimization Solution More Engaging - 03/23/2015
Transforming Network Infrastructure Week in Review: cPacket, E4, Ixia - 03/21/2015
NFV & SDN Zone Week in Review: Cyan, Ethernity, Qosmos - 03/21/2015
WARNING: Benchmarking Can Be Hazardous to Your Operation's Health - 03/18/2015
TCPA Compliance - 03/18/2015
How to Get the Most from Your Callback Solution - 03/18/2015
Friendly Fraud? Online Retailers Take a Hit from Chargebacks - 03/18/2015
More Proof That Customers Are On To You - 03/18/2015
UK's iHub to Sell GENBAND's Nuvia - 03/18/2015
Cisco Brings Omnichannel Context to its Contact Center Solutions - 03/17/2015
Enterprise Communications Trends, Challenges, and Solutions - 03/17/2015
Qosmos Joins NEC SDN Partner Space - 03/16/2015
Ethernity ACE-NIC Accelerates NFV-Based CPE, EPC Solutions - 03/16/2015
NFV & SDN Zone Week in Review: iPhotonix, Masergy, Pacnet - 03/14/2015
Transforming Network Infrastructure Week in Review: Adva, Apple, Sphere 3D - 03/14/2015
Cisco, Microsoft Extend Cloud Integration Effort - 03/13/2015
Alianza Presents Cloud Voice Platform - 03/12/2015
FCC Releases Details on Open Internet Order, Debunks What It Indicates Are Misperceptions - 03/12/2015
Telco Systems Launches NFV/SDN Ecosystem - 03/12/2015
Alcatel-Lucent Addresses Metro Networking with High-Performance, Low Power Consumption Gear - 03/12/2015
Pacnet Introduces NFV-Based Optical Networking Self Provisioning - 03/11/2015
Kontron, Vantrix Show How NFV Could Positively Impact Real-Time Communications - 03/11/2015
Masergy Introduces an SDN-Based Customer Self-Provisioning Portal - 03/10/2015
Optical Outfit Buys Netsocket - 03/10/2015
Salesforce Revs Up Omnichannel with the Service Cloud Intelligence Engine - 03/09/2015
NFV & SDN Zone Week in Review: Docker, Ericsson, NTT DoCoMo, Qosmos - 03/07/2015
Transforming Network Infrastructure Week in Review: ABB, Ericsson, Intel, Oracle - 03/07/2015
Mobile World Congress Week in Review: Ericsson, Google, PayPal, Samsung - 03/06/2015
What's New in Digital Payments: Apple Wallet Becomes Fraud Target, PayPal and Samsung Acquire, Google Expands - 03/06/2015
Wyless Names Coffey CEO, Responds to KORE/RacoWireless Combination - 03/05/2015
PayPal Buys Mobile Payment Outfit Paydiant - 03/05/2015
Docker Forwards Linux Container Strategy with SocketPlane Acquisition - 03/05/2015
FCC Vote Endorses Title II Approach to Net Neutrality - 03/04/2015
Nectar CMP Eases, Expedites Microsoft Lync Adoption - 03/04/2015
DAS and Small Cells - 03/04/2015
Shaking the Tree: TSG Invests in Apps to Expedite Business Text Adoption - 03/03/2015
NTT DoCoMo Picks Ericsson, Fujitsu, NEC for Commercial NFV Deployment - 03/03/2015
Cobham Wireless Demos LTE-A and NFV-based Testing Solutions - 03/03/2015
Qosmos Joins OPNFV, Continues to Promote Service Chaining - 03/03/2015
Wind River Builds NFV, SDN Partnerships - 03/03/2015
AGNITY App Server, Conferencing App Now Preintegrated on Radisys vMRF - 03/02/2015
Wheelings & DEalings: Brocade Nets vEPC Supplier Connectem - 03/02/2015
NFV & SDN Zone Week in Review: ADVA, CENX, Ericsson, NEC - 02/28/2015
Transforming Network Infrastructure Week in Review: Equinix, Infinera, Midokura - 02/28/2015
Allot Buys Cloud-Based Security Firm Optenet - 02/26/2015
NEC, NetCracker Create New Brand, Business Around NFV/SDN - 02/26/2015
FCC Vote Endorses Title II Approach to Net Neutrality - 02/26/2015
Customer Experience - More Than Just a Marketing Exercise - 02/26/2015
Endstream Launches Messaging Network, Services - 02/25/2015
New Altair Chipsets Can Expedite LTE's Application for IoT - 02/25/2015
BroadSoft Discusses UC Growth, Marketshare - 02/25/2015
XmarteK Details Innovative RSM2M Solution, More - 02/25/2015
CENX, Spirent Demo Orchestration of VoLTE in Virtualized Environment - 02/25/2015
Frontier Tells Its Wi-Fi, Fiber Story - 02/24/2015
Active Broadband Networks Takes Broadband Edge Processing Virtual - 02/24/2015
ABP: DrayTek Routers Address New Business, MSP, Reseller Realities - 02/17/2015
Transbeam Expands Geographic Reach, Product Portfolio & Staff - 02/17/2015
Spindle Serves Up Smorgasbord of Merchant Services - 02/17/2015





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