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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Why Deep Fiber Addresses MSO Challenges - 08/17/2018
Quantiphi Integrates Google Cloud's Contact Center AI - 08/17/2018
Master Agency Helps RingRx Expand Reach - 08/17/2018
Listen Up - Making Meeting Rooms Better - 08/17/2018
Customer Experience: A Multifaceted Metric - 08/17/2018
How to Deal with Schedule Adherence Challenges - 08/17/2018
Tools & Technologies to Drive CX, Conversion, Retention - 08/16/2018
Customer Service in the Age of On-Demand Services - 08/15/2018
View of the Future: Intelligent Multi-layer Orchestration - 08/15/2018
Why We Need Adaptive, Intent-Based Networks - 08/15/2018
Ribbon Partners with Over.ai for Natural Language Processing - 08/15/2018
Online Event to Address How to Drive Partner Engagement - 08/14/2018
Webinar to Detail the UCaaS Value Proposition - 08/14/2018
ClearOne Bucks Huddle Room Trend - 08/14/2018
Conduit Global CCaaS Announcement Emphasizes AI - 08/14/2018
Zscaler Zero Trust Solution Get FedRAMP Approval - 08/14/2018
NICE, Cloud9 Integration Addresses Financial Service Compliance - 08/14/2018
Ribbon Closes on Edgewater Networks - 08/14/2018
MessageBird API Picks Up the Thread - 08/14/2018
The Dog Days of Wi-Fi (Or Why Your Pets Should Beware of 802.11ax) - 08/10/2018
Verizon Trumpets LTE Advanced Expansion, - 08/10/2018
Malaysia's Digi Calls on Voxox Cloud Phone - 08/10/2018
EzTalks Launches Webinar Service - 08/10/2018
How AI & NLP Are Coming Into Play in Consumer, Business Environments - 08/09/2018
Ooma Introduces Two-Line Wireless Desk Phone - 08/08/2018
Twilio Integrates AWS, Google AI, Voice Capabilities - 08/08/2018
Businesses Look to AI to Be More 'Human' - 08/08/2018
CUSTOMER, DMG, Others Recognize Verint - 08/08/2018
Australia's 5G Networks Buys Two Inabox Brands - 08/07/2018
Call Recording, Deregulation & the Always-On Consumer - 08/07/2018
NuWave Picks Ribbon SBCs for Microsoft Teams - 08/07/2018
What AI Requires to Meet Its Promise - 08/07/2018
ATO Picks Accenture for Business Communications Integration - 08/06/2018
How to Have a Successful UC&C Implementation - 08/06/2018
How to Have a Successful UC&C Implementation - 08/06/2018
Call Center Scheduling Can Improve Outcomes from CX to Agent Retention - 08/06/2018
Call Recording, QM & Speech Analytics Add Up to Greater Value - 08/06/2018
How to Measure & Achieve FCR - 08/06/2018
The Importance of WFM & WFO - 08/06/2018
Chatbots Are Improving, Working With Us - 08/03/2018
Chatbots Invite Creativity - But Be Sure to Stay On-Brand - 08/02/2018
Ciena Takes the Lead in IHS Markit Scorecard - 08/02/2018
Flora, Fauna & GDPR Compliance - 08/02/2018
Broadvoice Buys YipTel - 08/02/2018
How and Why Network Configuration and Management Are Changing - 08/02/2018
How and Why Network Configuration and Management Are Changing - 08/02/2018
Why AIOps is Important to The New Intelligence - 08/02/2018
Agents Should Speak With Authority, Keep It Simple - 08/02/2018
Cloud9 Garners $14 million in Series B - 08/02/2018
How to Keep Morale High - 08/01/2018
Greater Flexibility Can Lead to Better Call Center Outcomes - 08/01/2018
FreeConferenceCall.com Targets Serbia - 08/01/2018
AgilOne Leverages AI, ML to Enhance CDP Solution - 08/01/2018
Shure to Expand Microphone Support With Designer 3.1 - 08/01/2018
What's Up with Cybersecurity Approaches & Spending - 07/31/2018
Revisiting the Smart City - 07/31/2018
Bright MLS Taps RingCentral for UC - 07/31/2018
Logitech to Buy Blue Microphones - 07/31/2018
Gartner Names Unified Communications Leaders - 07/30/2018
KodaCloud's Wireless Veteran Explains What AI Brings to WiFi - 07/23/2018
Lifesize Brings Voicera's AI Assistant to Conferencing - 07/20/2018
What You Need to Know About the New Adaptive & Intent-Based Networking Event - 07/19/2018
Salesforce Einstein Improves Lids Email Marketing Performance - 07/18/2018
AI & The Future of Work - 07/16/2018
LiveAction Leaders Discuss the Evolution of Network Management - 07/13/2018
Ponemon: AI Will Exacerbate Cybersecurity Skills Shortage - 07/12/2018
AppViewX Leaders Discuss the Power of Automation, AI - 07/11/2018
AgilOne Leverages AI, ML to Enhnace CDP Solution - 07/11/2018
IEEE Embraces OpenFog - 07/09/2018
IEEE Embraces OpenFog - 07/09/2018
The Value & Evolution of CPaaS - 07/06/2018
Macquarie Reportedly Seeking T5 Data Centers - 07/06/2018
Analytics, AI, ML Deliver Business Intelligence - 07/06/2018
NICE Satmetrix Publishes New NPS Benchmark Report - 07/06/2018
What Your Business Can Do to Drive Productivity - 07/06/2018
How AI & QA Deliver Better Results - 07/05/2018
Twilio Build To Empower Partners - 07/05/2018
Spoke Phone Introduces Dual-Mode Mobile Business Solution - 07/05/2018
Know What You Need to Save with SIP - 07/05/2018
How to Address Common Customer Frustrations - 07/05/2018
Immigration Hearings Increasingly Employ Audio Conferencing - 07/05/2018
How to Save on Your Telecom Costs - 07/03/2018
Plantronics Closes on Polycom - 07/03/2018
Choose Your Words Wisely for Optimal CX - 07/03/2018
Ad Tech Disrupted by AT&T Purchase - 07/03/2018
Ribbon Releases SBC 7.0 - 07/03/2018
IDC Names 5 Conversational AI Innovators - 07/02/2018
What You Need to Make XaaS Work - 07/02/2018
RingRx Expands Health Care Business Communications Solution - 07/02/2018
Vodafone UK Readies for 2018 5G Trials - 07/02/2018
RingCentral Signs On Icertis Contract Management - 07/02/2018
Brandofino Joins Yorktel As COO - 07/02/2018
Brandofino Joins Yorktel As COO - 07/02/2018
Using Advanced Call Center Technology to Drive Results - 07/02/2018
How to Use On-Hold Time Wisely - 07/02/2018
Canadians Launch 5G Development Sites, Plan 5G Corridor - 07/02/2018
TrueConf Certifies Yamaha YVC-1000, YVC-300 Speakerphones - 06/29/2018
Canada Revenue Agency Improves Call Centre Experiences - 06/28/2018
IEEE Embraces OpenFog - 06/28/2018
Why We Need Adaptive & Intent-Based Networks Now - 06/28/2018
Regardless of Generation, We All Want More Choices, Better Customer Service - 06/28/2018
Contribute Your Brain Power to The New Intelligence - 06/28/2018
New Vonage Nexmo Offering Enable Contact Center Customization - 06/27/2018
Voip-Pal.com Files Patent Infringement Case Against Amazon Alexa - 06/26/2018
TransNexus Launches Robocall Prevention Capability - 06/26/2018
LogMeIn Enhances GoToMeeting with AI - 06/26/2018
Revolabs Becomes Yamaha Unified Communications - 06/26/2018
Cisco to Buy Mobile Location Outfit July Systems - 06/25/2018
Ribbon to Buy Edgewater for $110M - 06/25/2018
Martello Offers Hotels SD-WAN, UCPM As-a-Service Solutions - 06/25/2018
Be Strategic in Choosing, Supporting Communications & Collaboration - 06/25/2018
Vendors Join ONF Edge Networking, Open Source Effort - 06/22/2018
Comtech Announces $6M DoD Deal Win - 06/22/2018
4cIT Taps Identillect for Email Encryption - 06/22/2018
Continuum Expands Security Play with CARVIR, SentinelOne - 06/22/2018
A Few Ways to Get Started with GDPR Compliance - 06/22/2018
BVoIP Certifies Datto Networking Gear - 06/22/2018
WFM Drives Better Call Center Service Levels - 06/22/2018
AQSACOM Launches Cyber Intelligence Compliance Solution for CSPs - 06/20/2018
Ghana Advances Carrier Traffic Measurement Effort - 06/20/2018
How to Work with a Contact Center Outsourcer - 06/20/2018
UTC Recognizes Ciena's Blue Planet Analytics - 06/20/2018
FCC Addresses Toll Free Texting Safeguards - 06/20/2018
Israel Doesn't Want Customers Left Waiting - 06/20/2018
How to Keep Remote Agents in the Loop - 06/19/2018
GDPR: It's Real, You Need to Get Moving - 06/19/2018
Survey Touts Modernized Call Center Benefits - 06/19/2018
Reports Address AI Adoption, Best Practices - 06/19/2018
DCI Environments Are Growing, Changing - 06/19/2018
UC Headset Providers Address Open Office Trend - 06/19/2018
Chatbots Key to Marketing to Next Generation - 06/18/2018
Grandstream Introduces GXV3370 IP Video Phone for Android - 06/18/2018
UCMPs Help Deliver on the Promise of Unified Communications - 06/18/2018
AI, NLP, No-Code Platforms Expedite Digital Transformation - 06/18/2018
How to Assess, Address Call Center Shrinkage - 06/15/2018
Call Centers Can Mean the Difference Between Life and Death - 06/14/2018
Euphoria Intros White-Label Cloud PBX for Resellers - 06/14/2018
AI Helps With Customer Service - 06/13/2018
Comm100 Launches AI Chatbot, Expands N.Am. Effort - 06/13/2018
Basketball or Medical: Apple & Google Make It Easier to Bring AI Into the Mix - 06/13/2018
How Contact Centers Can Benefit from Predictive Analytics - 06/13/2018
WFM Helps Contact Centers Balance CX, Cost Control - 06/13/2018
Judge Gives AT&T-Time Warner Deal Green Light - 06/12/2018
Why Your Business Should Consider VoIP - 06/12/2018
ISI Explains UC Management Solution Benefits - 06/12/2018
BT Study Bolsters Northern Ireland Fiber Investment Plan - 06/12/2018
The Collaboration is On the Wall at Delft - 06/12/2018
IntelePeer Unveils New Solutions at Cisco Live - 06/12/2018
Monet Unveils New WFO Software - 06/12/2018
NICE Presents 2018 EMEA CX Excellence Awards - 06/12/2018
Don't Sweep GDPR Under the Rug - 06/11/2018
Smart City Enters Phase Three - 06/11/2018
Deskforce Brings Voice to Zoho CRM - 06/11/2018
Alianza Announced New Cloud Voice Platform Customers - 06/11/2018
Alianza Announced New Cloud Voice Platform Customers - 06/08/2018
Reinforce Your Brand Every Little Moment - 06/08/2018
Ecosmob Unveils White-Label Fax Solutions - 06/08/2018
Arkadin Elevates Three Company Veterans - 06/08/2018
Pexip Infinity Enables Hangouts Meet Interoperability - 06/08/2018
How to Keep Quality Employees - 06/08/2018
New Avaya IP Office Supports Equinox - 06/08/2018
Allied Telecom Employs RedShift's UCTM - 06/07/2018
PPI Brings Nureva to NYC Area Customers - 06/06/2018
Why 5G is Unique & What It Means for Architecture, Users - 06/06/2018
AT&T, Google Partnership Addresses Cloud, Collaboration, Connectivity - 06/06/2018
Ribbon Tells Customer Stories - 06/06/2018
Coordinated Systems Delivers Oracle Service Cloud Connector - 06/06/2018
Ribbon Communications Weaves Its Tale at Perspectives18 - 06/05/2018
Verizon Leaders Talk About Automation - 06/05/2018
SoftBank Picks Ribbon Protect - 06/04/2018
How Your Customer Success Team Can Drive Growth - 06/04/2018
How Contact Centers Can Get Best Agent Results - 06/04/2018
GL Unveils VoIP Endpoint Simulator, Speech Quality Measurement Solutions - 06/04/2018
How to Keep Remote Workers Engaged - 06/01/2018
The Benefits of Packet Switching for Subsea Cables - 06/01/2018
Avaya Powers NetNordic UC, Contact Center Offer - 06/01/2018
CenturyLink Announces Cisco Meraki Cloud & Managed DNA Certifications - 06/01/2018
Use Contact Center Interactions To Your Greatest Advantage - 06/01/2018
Ribbon Unfurls Smart Office UC Enhancements - 06/01/2018
SDW 5000 Headsets Address Mobility, More - 05/31/2018
How to Interact with 'Grudge Customers' - 05/31/2018
How to Deliver Personalized Service, Messaging - 05/31/2018
Carrier Bill Reconcilation Ensures Billing Correctness - 05/31/2018
Your Brand Matters to Customers & Employees - 05/31/2018
How Ethernet Addresses the Needs of Today & Tomorrow - 05/30/2018
Netsapiens Offers Details on PaaS Plans - 05/30/2018
Netsapiens Offers Details on PaaS Plans - 05/30/2018
Narayanan of eKryp Discusses AI, Prescriptive Service Intelligence - 05/30/2018
APIs, Automation Are Key to the Future of Networks - 05/30/2018
How to Ensure UC Works as Expected - 05/30/2018
How to Assess, Prevent Churn - 05/30/2018
How to Achieve Harmony with Collaborative Contact Centers - 05/29/2018
Scheduling Flexibility - 05/29/2018
Is Your UC System GDPR Compliant? - 05/29/2018
Choose Wisely When Deciding What Call Center KPIs to Measure - 05/29/2018
How to Interact with 'Grudge Customers'[ - 05/25/2018
Solutions Address GDPR Call Center Compliance - 05/25/2018
Telestax Launches RestcommONE Message Exchange - 05/25/2018
How WFO Helps Call Centers Do the Math - 05/25/2018
Centina Unleashes New Service Assurance Solution - 05/25/2018

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