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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Windstream Reports Financials, Talks Digital Transformation - 02/23/2018
Ciena Explains Why Cablecos Are Considering DAA - 02/22/2018
Atos, Ciena Make Network Transformation Easier - 02/22/2018
F&S: Huddle Rooms Give Audio Conferencing a Nudge - 02/22/2018
Twilio Reportedly Readying Contact Center API Bundle - 02/21/2018
ISI Telemanagement Touts the Benefits of MRA - 02/20/2018
Monet Software Touts Benefits of Complete WFM/WFO - 02/20/2018
How Monet Customers Are Benefitting from WFM - 02/20/2018
Genesys Brings PureCloud to New Markets - 02/20/2018
Continuum Explains Why MSPs Should Sell Backup, Security Solutions - 02/20/2018
Atlassian Leader: We Need to Balance Productivity, Collaboration - 02/20/2018
Aryaka's SD-WAN Expo Keynote Addresses Application Performance - 02/20/2018
TMC Recognizes SD-WAN Leadership Award Winners - 02/20/2018
RAD-INFO Offers Tips for Sales Success - 02/20/2018
ITEXPO's IBM Keynoter: AI is Here Today - 02/20/2018
The Blockchain Event Draws a Crowd - 02/20/2018
Riverbed's Wood: SD-WAN Offers Greater Control - 02/16/2018
Metaswitch Discusses MaX at ITEXPO - 02/16/2018
Hughes: WAN Optimization Expertise, Homegrown Solution Differentiate SD-WAN - 02/16/2018
Hughes: WAN Optimization Expertise, Homegrown Solution Differentiate SD-WAN - 02/16/2018
Juniper Security Expert: Behavior Analytics Helps Address Threat Complexity - 02/16/2018
Welbitz Wins ITEXPO's Idea SHOWCASE - 02/16/2018
A Walk-Through the ITEXPO Exhibit Hall - 02/16/2018
Gemalto: Software is Powering Hardware Renaissance - 02/16/2018
Rev.io CEO Explains How Company Adds Value for Service Providers - 02/14/2018
Riverbed's Wood: SD-WAN Offers Greater Control - 02/14/2018
Yorktel, Workfront Discuss the Importance of Workflow - 02/14/2018
vXchnge Announces Channel Partner Program, Members - 02/14/2018
Windstream: New Enterprise, Wholesale Brands Reflect Transformation - 02/14/2018
Leavitt Offers Tech Companies Marketing Tips - 02/13/2018
Friday ITEXPO Session to Address Telco Automation, DevOps, Virtualization - 02/13/2018
Why Backup is an Easy Revenue Opportunity for MSPs - 02/13/2018
RAD Adds Versa Cloud to Its Toolbox - 02/13/2018
A Steadfast Dedication to SMB Cloud Success- Chicago Business Provides Customized, High-Touch Services - 02/12/2018
How Softchoice, Flash Can Optimize Application, Data Center Performance - 02/08/2018
VoIP Innovations Discusses Enterprise Messaging Trends - 02/08/2018
Teleperformance Wins Gold for Best Multilingual Contact Center - 02/08/2018
Report Discusses Compliance Around the World - 02/08/2018
How WFM Helps Call Centers Work Smarter - 02/07/2018
New Zealand Government to Leverage CCI Conferencing Services - 02/07/2018
Cisco Closes the BroadSoft Deal - 02/07/2018
Passage.AI Joins NICE inContact DEVone - 02/07/2018
Cisco Index Assesses State of the Cloud - 02/07/2018
Cadac Group Employs Gemalto's Sentinel - 02/06/2018
How WFM Addresses Agent Adherence - 02/06/2018
Call Branding Brings Value to Hold Time - 02/06/2018
BCM One, Ecessa Partner on SD-WAN - 02/06/2018
Personal Touch Goes Long Way Toward Customer Loyalty - 02/06/2018
Ciena Provides a 200GbE/400GbE Update - 02/06/2018
ONF to Demo CORD POD at MWC - 02/06/2018
How to Approach Call Center Agent Absenteeism - 02/05/2018
How to Approach Call Center Agent Absenteeism - 02/05/2018
What Are the Most Important Call Center KPIs? - 02/05/2018
Can Technology Make for More Inclusive Workplaces? - 02/05/2018
How Networks Will Become More Adaptive - 02/05/2018
Mitel Announces HIPAA Compliance - 02/05/2018
Wednesday Webinar to Address Data Center Modernization, Flash Storage - 02/05/2018
Webinar Offers Tips on Delivering Great CX - 02/02/2018
How the IoT is Making Farming in India More Efficient - 02/02/2018
Virsae Introduces UC Security Management Solution - 02/02/2018
Steps That May Help with TCPA Compliance - 02/02/2018
How WFO Removes Contact Center Friction - 02/02/2018
How 5G Could Help Transform Health Care - 02/02/2018
How Meeting Rooms are Undergoing Transformation - 02/02/2018
New IoT Champion: Dell Commits to the Internet of Things - 02/02/2018
Mitel Rebrands ShoreTel Solutions - 02/02/2018
BBX Introduces Cloud Contact Center Solution - 02/01/2018
Salesforce, Sabio, eGain Join Avaya AI Effort - 02/01/2018
How Automation Can Enhance Cold Calling - 02/01/2018
Aryaka, Comcast Business Detail SD-WAN Benefits - 02/01/2018
The Terms on Contact Center Managers' Tongues - 01/31/2018
Gemalto's Licensing Solution Helps Businesses Address Change - 01/31/2018
What Utilities Should Consider in Optical Network Builds - 01/31/2018
Axios Notes Potential Problems with Nationalized 5G - 01/31/2018
Blueface- Telecommuting, VoIP Growing in Ireland - 01/31/2018
How Data Centers Are Preparing for 5G, IoT - 01/31/2018
Tata IZO Private Connect Joins Oracle FastConnect - 01/31/2018
Silver Peak Hires Two Former Riverbed Employees - 01/30/2018
What Lead Routing Software Can Do for You - 01/30/2018
Coaching, Reducing Friction Among Top Contact Center Priorities - 01/30/2018
There Is Demand Today for 100GbE - 01/30/2018
Nokia Uncages ReefShark - 01/30/2018
Data Center Modernization: Insights, Misconceptions and Real-Life Wins with Flash Storage Strategies - 01/29/2018
Indian Judicial System Leverages Videoconferencing - 01/29/2018
A Little QA Can Go a Long Way - 01/29/2018
Why Scheduling Software Makes Sense - 01/29/2018
Discussing the Downside of Callbacks - 01/29/2018
Ciena Urges Retailers to Shop for Quality Networks - 01/29/2018
Nationalized 5G & Other Ways to Build a Wall Between the U.S. & China - 01/29/2018
How and Why to Engage Call Center Agents - 01/26/2018
The Many Benefits of Speech Analytics - 01/26/2018
How to Advance Your Brand Through Contact Center Coaching - 01/26/2018
Nokia Reportedly Readying New Smartphone - 01/26/2018
Telia Gets to Nokia Cloud Packet Core - 01/26/2018
Cisco's Skyport Move Illustrates APM Movement - 01/26/2018
How Speech Analytics Can Stem Churn, Drive Opportunity - 01/26/2018
Windstream Columbus Expansion Enables SDN-Based Multi-Gig Services - 01/26/2018
Medical Device Company Delivers with Sentinel - 01/25/2018
Ciena: 5G Will Rule 2018 & Drive Network Change - 01/25/2018
SD-WAN Security - Who's Doing What - 01/25/2018
Digital Realty to Offer Direct Access to Oracle Cloud - 01/25/2018
How the Cloud/IoT/ML Convergence is Delivering Business Value - 01/25/2018
TokBox Enables English-Tutoring App in China - 01/24/2018
How Speech Analytics Can Stem Churn, Drive Opportunity - 01/24/2018
How to Use KPIs for Best Results - 01/24/2018
TSN Licenses SPIRIT DSP Mobile Technology - 01/23/2018
Cradlepoint Offers Broad Packages, Subscription-Based Options - 01/23/2018
What's Driving Change in Videoconferencing? - 01/23/2018
Biamp Expands A/V Platform with New Amp, Mics - 01/23/2018
Avtex Buys QoS Telesys from Genesys - 01/23/2018
Gartner: Midmarket UCaaS to Approach $3B - 01/23/2018
HMD Global Sponsors Nigerian Tech Startup Event - 01/23/2018
Flu Season Could Cost Businesses Over $9B - 01/23/2018
How to Make Conference Calls Work - 01/23/2018
Breaking Down 5G Barney-Style - 01/23/2018
FTC, DoJ Green-light Cisco-BroadSoft Combo - 01/22/2018
The Trouble with the Do-Not-Call Registry - 01/22/2018
Unified Office Takes TCNOPS to the Next Level - 01/22/2018
Listen Up! Don't Forget the Microphones - 01/22/2018
Why Blockchain Could Be a Gamechanger - 01/22/2018
Blog Offers Tips on Effective Sales Calls - 01/22/2018
VMware Tells Retail Story - 01/19/2018
Gemalto Platform Enables Software Monetization - 01/19/2018
Teleopti Captures Gold with Microsoft - 01/19/2018
Newcastle Crowns Verint Its Digital Engagement Supplier - 01/19/2018
Why 5G is Great - and Maybe Not So Great - 01/19/2018
Zayo Picks Versa for SD-WAN - 01/19/2018
How to Design a Collaboration Space - 01/19/2018
Ringless Voicemail Becomes Subject of Hot Debate - 01/19/2018
The InfoLearning Center: Resource Prepares InfoCision Communicators to Deliver Top-Notch Service - 01/19/2018
Amdocs Introduces 5G-Ready, Slicing-Supporting Monetization Solution - 01/19/2018
Paid Endorsements: Instagram Helps Influencers Keep It Real - 01/19/2018
Influencers Have Taken Over Online Video - 01/19/2018
What's Happening with MiFID II Now - 01/19/2018
QA Shows Who & What's Working - 01/18/2018
What Agents Have to Gain from AI - 01/18/2018
TW Solutions Touts New Telephony Investments - 01/18/2018
Patton Makes Case for Building a Fence - 01/18/2018
What's Happening with Caller ID Fraud - 01/17/2018
How WFM Software Impacts CX - 01/17/2018
What to Consider with Managed SD-WAN - 01/17/2018
China Erects Barriers to SD-WAN, VPN - 01/17/2018
Gig Economy Work Calls for New WFO/WFM Solutions - 01/17/2018
Influencers Have Taken Over Online Video - 01/17/2018
5G Is on Its Way - 01/16/2018
Rosenworcel Makes Case for 5G Spectrum Auction - 01/16/2018
Broadcom, Eidetic Partner on NVMe-oF over TCP/IP - 01/16/2018
Microphone Technology Makes the Most of Audio Conferencing - 01/16/2018
Fly Jamaica Turns Up Call Center - 01/15/2018
Q-nomy Introduces myVisit Chatbot - 01/15/2018
Why Contact Centers Using Remote Agents Need WFM - 01/12/2018
How to Shop for Contact Centers - 01/12/2018
Ethernet Alliance Promotes 200/400 - 01/12/2018
SDN Helps Address IoT Requirements - 01/12/2018
Biz Technology Solutions, Enghouse Interactive Align - 01/12/2018
Airtel Announces VoLTE on Nokia Endpoints - 01/11/2018
France's CELESTE Employs Coriant 7100 - 01/11/2018
White-Label Cloud Outfit Egenera Introduces New Channel Program - 01/10/2018
Celebrating the New Year with MiFID II. Wait, What? - 01/10/2018
International Businesses Should Consider Language Choice, Tone - 01/10/2018
Shure Starts Shipments of IntelliMix P300 - 01/10/2018
Gaming Goes Gigabit - 01/09/2018
Sangoma Buys Dialogic CCD - 01/09/2018
Selling Your Sales Staff on Your Business - 01/09/2018
5G Could Play a Starring Role at CES - 01/09/2018
Fax Lives! Here's What's New - 01/09/2018
Investment Bank Turns to NICE COMPASS - 01/09/2018
Licensing Key to Device Vendors' Digital Transformation - 01/09/2018
NR Standards Informed AT&T's 5G Timing - 01/09/2018
North Korea, Russia, 5G & the Winter Olympics - 01/09/2018
Happy Days Are Here Again - 01/08/2018
Columnist Promotes Phone-Based Sales - 01/08/2018
Cleaning House: How Telecom Expense Management Can Save You a Bundle - 01/08/2018
Understanding Performance Can Aid in Improvement - 01/08/2018
How Channel Can Be Disruptive, Grow Revenue - 01/08/2018
IntelePeer to Use $15M for Expansion - 01/08/2018
3CLogic, MapAnything Integration Enhances Agent Efficiency - 01/05/2018
AT&T, Verizon, Studies Comment on 5G Timing - 01/05/2018
Don't Keep Them Waiting! - 01/05/2018
New Fuze Patent Streamlines Contact Information - 01/05/2018
UNH-IOL Offers NVMe-oF Testing, Software, List - 01/05/2018
Telecom Audits Can Result in Big Value - 01/04/2018
Libitel to Ring in 2018 with New Features - 01/04/2018
Visa Protects Bank Customers from Fraud - 01/04/2018
What I Expect for 2018 - 01/04/2018
Why Apple, Aspect Are Keen on India - 01/04/2018
AI, CTI, WFM Transform Call Centers - 01/03/2018
How Agent Training, WFM Impact CX - 01/03/2018
Vi Explains Benefits of Phone.com Solution - 01/03/2018
Virtual Assistants Could Generate $7.7B by 2025 - 01/02/2018
Nokia Reportedly Readying New-Generation 3310 Phone - 01/02/2018
Mastercard Exec Discusses Identity Advancements - 01/02/2018
India's PM Employs Videoconferencing for Events - 01/02/2018
Group Releases 400G, 10-km Optical Spec - 01/02/2018
A Reminder About VoIP & 911 - 12/29/2017
Legere Unleashes 2018 Predictions - 12/29/2017
SendMyCall.com Predicts Small-Scale Hiring, Remote Working - 12/29/2017
The One-Stop Cloud Development Shop - 12/29/2017
Rosenberger OSI Introduces Eight-Fiber Cabling Solution - 12/29/2017
What We Can Learn from Atlanta's Power Outage - 12/28/2017

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