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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

How to Assess, Address Call Center Shrinkage - 06/15/2018
Call Centers Can Mean the Difference Between Life and Death - 06/14/2018
Euphoria Intros White-Label Cloud PBX for Resellers - 06/14/2018
AI Helps With Customer Service - 06/13/2018
Comm100 Launches AI Chatbot, Expands N.Am. Effort - 06/13/2018
Basketball or Medical: Apple & Google Make It Easier to Bring AI Into the Mix - 06/13/2018
How Contact Centers Can Benefit from Predictive Analytics - 06/13/2018
WFM Helps Contact Centers Balance CX, Cost Control - 06/13/2018
Judge Gives AT&T-Time Warner Deal Green Light - 06/12/2018
Why Your Business Should Consider VoIP - 06/12/2018
ISI Explains UC Management Solution Benefits - 06/12/2018
BT Study Bolsters Northern Ireland Fiber Investment Plan - 06/12/2018
The Collaboration is On the Wall at Delft - 06/12/2018
IntelePeer Unveils New Solutions at Cisco Live - 06/12/2018
Monet Unveils New WFO Software - 06/12/2018
NICE Presents 2018 EMEA CX Excellence Awards - 06/12/2018
Don't Sweep GDPR Under the Rug - 06/11/2018
Smart City Enters Phase Three - 06/11/2018
Deskforce Brings Voice to Zoho CRM - 06/11/2018
Alianza Announced New Cloud Voice Platform Customers - 06/11/2018
Alianza Announced New Cloud Voice Platform Customers - 06/08/2018
Reinforce Your Brand Every Little Moment - 06/08/2018
Ecosmob Unveils White-Label Fax Solutions - 06/08/2018
Arkadin Elevates Three Company Veterans - 06/08/2018
Pexip Infinity Enables Hangouts Meet Interoperability - 06/08/2018
How to Keep Quality Employees - 06/08/2018
New Avaya IP Office Supports Equinox - 06/08/2018
Allied Telecom Employs RedShift's UCTM - 06/07/2018
PPI Brings Nureva to NYC Area Customers - 06/06/2018
Why 5G is Unique & What It Means for Architecture, Users - 06/06/2018
AT&T, Google Partnership Addresses Cloud, Collaboration, Connectivity - 06/06/2018
Ribbon Tells Customer Stories - 06/06/2018
Coordinated Systems Delivers Oracle Service Cloud Connector - 06/06/2018
Ribbon Communications Weaves Its Tale at Perspectives18 - 06/05/2018
Verizon Leaders Talk About Automation - 06/05/2018
SoftBank Picks Ribbon Protect - 06/04/2018
How Your Customer Success Team Can Drive Growth - 06/04/2018
How Contact Centers Can Get Best Agent Results - 06/04/2018
GL Unveils VoIP Endpoint Simulator, Speech Quality Measurement Solutions - 06/04/2018
How to Keep Remote Workers Engaged - 06/01/2018
The Benefits of Packet Switching for Subsea Cables - 06/01/2018
Avaya Powers NetNordic UC, Contact Center Offer - 06/01/2018
CenturyLink Announces Cisco Meraki Cloud & Managed DNA Certifications - 06/01/2018
Use Contact Center Interactions To Your Greatest Advantage - 06/01/2018
Ribbon Unfurls Smart Office UC Enhancements - 06/01/2018
SDW 5000 Headsets Address Mobility, More - 05/31/2018
How to Interact with 'Grudge Customers' - 05/31/2018
How to Deliver Personalized Service, Messaging - 05/31/2018
Carrier Bill Reconcilation Ensures Billing Correctness - 05/31/2018
Your Brand Matters to Customers & Employees - 05/31/2018
How Ethernet Addresses the Needs of Today & Tomorrow - 05/30/2018
Netsapiens Offers Details on PaaS Plans - 05/30/2018
Netsapiens Offers Details on PaaS Plans - 05/30/2018
Narayanan of eKryp Discusses AI, Prescriptive Service Intelligence - 05/30/2018
APIs, Automation Are Key to the Future of Networks - 05/30/2018
How to Ensure UC Works as Expected - 05/30/2018
How to Assess, Prevent Churn - 05/30/2018
How to Achieve Harmony with Collaborative Contact Centers - 05/29/2018
Scheduling Flexibility - 05/29/2018
Is Your UC System GDPR Compliant? - 05/29/2018
Choose Wisely When Deciding What Call Center KPIs to Measure - 05/29/2018
How to Interact with 'Grudge Customers'[ - 05/25/2018
Solutions Address GDPR Call Center Compliance - 05/25/2018
Telestax Launches RestcommONE Message Exchange - 05/25/2018
How WFO Helps Call Centers Do the Math - 05/25/2018
Centina Unleashes New Service Assurance Solution - 05/25/2018
The Perils of Ignoring Existing Accounts - 05/24/2018
AudioCodes Powers Time2Market's Cloud Complete - 05/24/2018
The Value of Unified Communications Device Management - 05/24/2018
How Technology Can Help You Engage Employees - 05/24/2018
ABRY Merges Breakthrough Technology Group, NexusTek - 05/23/2018
Listen, Learn, and Help - The Keys to Success - 05/23/2018
SD-WAN Offers Many Benefits, Supplier & Model Choices - 05/23/2018
ISI Telemanagement Wins Compliance Partner Award - 05/23/2018
NICE inContact's CXone Wins Business Award - 05/23/2018
How to Create CX Efforts with Measurable Results - 05/22/2018
Chatbots Charging on the Scene - 05/22/2018
Roos Tells TBI's Growth Story - 05/22/2018
Customer Data Platforms - What They Are, Why They're Needed - 05/21/2018
Evolve IP Highlights M24Seven Partnership Successes - 05/18/2018
How to Assess Effective Call Center Scheduling - 05/18/2018
How to Leverage Technology to Build Brand, Revenues - 05/18/2018
Dialpad Buys Real-time Speech Recognition Company TalkIQ - 05/18/2018
How to Approach Software Licensing in a Fully Virtualized 5G Environment - 05/18/2018
How to Gain Maximum Value from Call Recording - 05/18/2018
RingCentral Unveils SD-WAN Certified Partners Program - 05/17/2018
Firstcom Europe Buys Difference Corp. - 05/17/2018
Unified Office Aims for Quality with New Patent - 05/16/2018
Knowlarity Buys Sunoray for AI, SMB Customers - 05/16/2018
Pareteum Strikes $3M Licensing Deal for iPass SmartConnect - 05/16/2018
Teleopti Brings AI to WFM - 05/16/2018
Twilio Announces Private Offering - 05/15/2018
Some GDPR Compliance Advice - 05/15/2018
Call Accounting Can Help with GDPR Compliance - 05/15/2018
Voip Unlimited Introduces DDoS Mitigation Service - 05/15/2018
Nutanix Unleashes Beam, Era, Flow Software - 05/15/2018
NICE inContact Delivers FedRAMP-Authorized Cloud Contact Center Solution - 05/15/2018
Great Leaders Care About People, Take Responsibility - 05/14/2018
How to Drive Agent Engagement, Retention - 05/14/2018
Chatbots Are Great, But Don't Forget the Human Touch - 05/11/2018
BPA, Bliss: Don't Forget the Human Touch - 05/11/2018
Study Suggests AI Could Improve Employee Onboarding, Engagement - 05/11/2018
Toshiba America, XMedius Partner on FoIP - 05/11/2018
Why Data Analytics Is Important to Employee Engagement, Retention - 05/10/2018
ISI to Appear At, Sponsor Engage18 Event - 05/10/2018
Alberta Schools Invest in VoIP Initiative - 05/10/2018
Monet Software Wins WFO Award - 05/10/2018
How Utilities Can Benefit from Open Networking - 05/10/2018
Webinar to Address As-a-Service Monetization - 05/10/2018
Why IoT, Smart Cities Need Adaptive Networks - 05/09/2018
Trunking Analysis Delivers Availability, Cost Savings - 05/09/2018
Changing Work Trends, Tools & Technologies - 05/09/2018
Kununu Introduces Automated, Anonymous Employee Surveys - 05/09/2018
VOX Partners with Ocular on O!Connect - 05/08/2018
RingCentral Expands APAC Effort - in Australia - 05/07/2018
VMware Floats Virtual Cloud Network Vision - 05/07/2018
Contact Center Traffic Forecasting - 05/07/2018
You've Got Personality, And Marketers Want It Too - 05/07/2018
How Customer Service Can Get Onboard with Digital Transformation - 05/04/2018
Call Accounting Addresses Compliance, Best Practices Support - 05/03/2018
How to Address Call Center Absenteeism - 05/03/2018
How Workforce Management Delivers Better Outcomes - 05/03/2018
Making the Case for Layer 1 Encryption - 05/03/2018
VoIP Supply Introduces IP PBX for SMBs - 05/02/2018
Coaching, Culture, Scheduling Are Key to Good Call Center Management - 05/02/2018
Pareteum Wins New Business in Asia, Indian Subcontinent - 05/01/2018
VirtualPBX Introduces WebRTC-based Web Phone - 05/01/2018
McGugan Comes Back to Avaya - 05/01/2018
New BullsEye Phone Solution Does POTS-to-VoIP Conversion - 05/01/2018
VoIP Supply Offers Device-as-a-Service - 04/30/2018
Versa CEO Talks About Company's SD-WAN Successes - 04/30/2018
How Conferencing Expert Bose Supports Collaboration - 04/30/2018
How Undersea Cable Operators Are Responding to Growing Needs - 04/30/2018
BuzzBoard Offers Vertical Business Intelligence - 04/30/2018
Data Analytics, Workflow Solutions Deliver Better Outcomes - 04/30/2018
How DNS Can Help Your Cloud Scale - 04/27/2018
Megaport Brings SDN to RagingWire's US Data Centers - 04/27/2018
How WFM Addresses Contact Center ASA - 04/27/2018
How to Evaluate a New Business Communications Solution - 04/27/2018
Barracuda, Cisco, Microsoft, Nutanix Join Puppet Ecosystem - 04/27/2018
Optical Networks Continue to Grow - 04/27/2018
Why Teamwork Matters, and How It Works - 04/27/2018
Creating Reports That Enable Understanding - 04/27/2018
Good to Great: How QM Helps You on That Journey - 04/26/2018
The Gig Economy Reaches the Call Center - 04/26/2018
Amazon's Ring Adopts Aspect WFM Solution - 04/26/2018
How Agents Can Become Better Listeners - 04/26/2018
Large Thai Bank, AV Integrator, Pick HARMAN - 04/26/2018
What Contact Center Agents Need to Deliver Maximum Value - 04/26/2018
Nureva Enables High-Quality Audio for Dynamic Collaboration - 04/25/2018
Nurvea Enables High-Quality Audio for Dynamic Collaboration - 04/25/2018
Amazon's Ring Adopts Aspect WFM Solution - 04/25/2018
BT Lays Plans to Terminate PSTN-Based Wholesale Offering - 04/24/2018
The Value of Call Accounting and Reporting Solutions - 04/24/2018
Ribbon Named Softswitch, SBC, Trunk Gateway Leader - 04/24/2018
How to Improve Your Contact Center's Greeting, On-Hold Experiences - 04/24/2018
Survey: IoT Developers Prefer Cloud - But Not Google Cloud - 04/24/2018
Phone.com's Cohen Discusses the Future of Communications - 04/24/2018
Gemalto's Liepert to Present on NFV - 04/24/2018
Ciena Discusses the Importance of Listening, Adapting - 04/24/2018
How Businesses Can Benefit from VoIP - 04/24/2018
Gemalto's Tharakan to Present on NFV - 04/23/2018
Vonage Meets Customers Where They Are - 04/23/2018
Do Not Disturb Feature Addresses Productivity - 04/23/2018
Speed-to-Lead Optimization Tips - 04/23/2018
Voxbone Welcomes New VP of Product - 04/20/2018
AFCOM, IDC Studies Assess Cloud, Data Center Spending Trends - 04/20/2018
Speech Analytics Provide Contact Centers Internal, External Benefits - 04/20/2018
MyEyeDr Focuses on Vonage - 04/20/2018
MyEyeDr Focuses on Vonage - 04/20/2018
What's Meaningful About the New MEF Specs - 04/20/2018
Bloomberg BETA: Models Are Key to Machine Intelligence - 04/19/2018
Cisco Reveals Cloud Customer Service Ambitions - 04/19/2018
Tessler Details Plans for BroadSoft, Cisco Product Integrations - 04/19/2018
Cisco Consolidates Collaboration Under Webex - 04/18/2018
Monet Software Prepares to Again Leapfrog Competition - 04/17/2018
Monet Software Prepares to Again Leapfrog Competition - 04/17/2018
How and Why Networks Are Changing - 04/17/2018
Social Media Is Just One Way to Connect - 04/17/2018
The Benefits and Forecast Growth of CPaaS - 04/17/2018
Vendors Issue Studies with GDPR in Sight - 04/17/2018
Use Hold Time to Build Your Brand - 04/17/2018
Versa Showcases Cloud IP Platform - 04/16/2018
The Down-Home Value of Local Presence DIDs - 04/16/2018
Why Video Is a Great Engagement Tool - 04/16/2018
CORD Two-Tier Architectures Address 5G Complexity - 04/16/2018
Google Introduces Deep Learning AV Model - 04/16/2018
SimpleWAN Unveils SD-WAN 2.0 Solution - 04/14/2018
Big Data Brings Better Results in Call Center - 04/13/2018
Billion-Dollar Construction Firm Cements Deal with CloudGenix - 04/13/2018
WFM Enables Scheduling Adherence and Compliance - 04/13/2018
Customer Service Is Going Omnichannel & More - 04/11/2018
SonicWall Secures Microsoft Office Files, PDFs - 04/10/2018
MEF Announces Two New Specs, New Certification - 04/10/2018
Why 5G Will Be a Gamechanger - 04/10/2018
Big Data Analytics + Call Centers = Better Results - 04/10/2018
VoIP Innovations Delivers REST APIs - 04/10/2018
SD-WAN Market, Products Mature - 04/10/2018
WFM Is All That and a Bag of Chips - 04/10/2018
Networks, Like People, Are Going to Have to Adapt - 04/09/2018

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