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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Voxbone Welcomes New VP of Product - 04/20/2018
AFCOM, IDC Studies Assess Cloud, Data Center Spending Trends - 04/20/2018
Speech Analytics Provide Contact Centers Internal, External Benefits - 04/20/2018
MyEyeDr Focuses on Vonage - 04/20/2018
MyEyeDr Focuses on Vonage - 04/20/2018
What's Meaningful About the New MEF Specs - 04/20/2018
Bloomberg BETA: Models Are Key to Machine Intelligence - 04/19/2018
Cisco Reveals Cloud Customer Service Ambitions - 04/19/2018
Tessler Details Plans for BroadSoft, Cisco Product Integrations - 04/19/2018
Cisco Consolidates Collaboration Under Webex - 04/18/2018
Monet Software Prepares to Again Leapfrog Competition - 04/17/2018
Monet Software Prepares to Again Leapfrog Competition - 04/17/2018
How and Why Networks Are Changing - 04/17/2018
Social Media Is Just One Way to Connect - 04/17/2018
The Benefits and Forecast Growth of CPaaS - 04/17/2018
Vendors Issue Studies with GDPR in Sight - 04/17/2018
Use Hold Time to Build Your Brand - 04/17/2018
Versa Showcases Cloud IP Platform - 04/16/2018
The Down-Home Value of Local Presence DIDs - 04/16/2018
Why Video Is a Great Engagement Tool - 04/16/2018
CORD Two-Tier Architectures Address 5G Complexity - 04/16/2018
Google Introduces Deep Learning AV Model - 04/16/2018
SimpleWAN Unveils SD-WAN 2.0 Solution - 04/14/2018
Big Data Brings Better Results in Call Center - 04/13/2018
Billion-Dollar Construction Firm Cements Deal with CloudGenix - 04/13/2018
WFM Enables Scheduling Adherence and Compliance - 04/13/2018
Customer Service Is Going Omnichannel & More - 04/11/2018
SonicWall Secures Microsoft Office Files, PDFs - 04/10/2018
MEF Announces Two New Specs, New Certification - 04/10/2018
Why 5G Will Be a Gamechanger - 04/10/2018
Big Data Analytics + Call Centers = Better Results - 04/10/2018
VoIP Innovations Delivers REST APIs - 04/10/2018
SD-WAN Market, Products Mature - 04/10/2018
WFM Is All That and a Bag of Chips - 04/10/2018
Networks, Like People, Are Going to Have to Adapt - 04/09/2018
Google Blogs About Plans to Use P4Runtime - 04/09/2018
Why Call Tracking Matters - 04/09/2018
Procrastination Is OK, Just Not in Sales - 04/09/2018
Show You're Flexible and You Care with Omnichannel - 04/09/2018
Don't Put Customer Experience on the Backburner - 04/09/2018
How to Train & Make Believers Out of Your Reps - 04/06/2018
Why Cablecos Are Embracing DAA, Fiber Deep - 04/05/2018
Software Monetization Involves Control, Management, Tracking & Packaging Flexibility - 04/05/2018
Why Audio Conferencing is a Good Team Collaboration Tool - 04/05/2018
Rackspace, Switch Join Forces on Managed Services - 04/05/2018
Alcide Deliver, Demos Data Center and Cloud Operations Security Platform - 04/05/2018
SD-WAN Solutions Suppliers Focus on Security - 04/05/2018
Super Charging Conference Calls - 04/04/2018
How to Ensure Acceptable Call Quality for Remote Agent Interactions - 04/04/2018
Why Healthcare Entities Should Integrate Communications into Workflow - 04/04/2018
Ciena's Adaptive Network Addresses 5G, More - 04/04/2018
PCI Non-Compliance Can Cost You - 04/04/2018
How SD-WAN Delivers Cost Savings, Other Benefits - 04/04/2018
Speed to Contact Adds VoIP Endpoint Support - 04/03/2018
Hospital Calls On Windstream for Wavelengths - 04/03/2018
ESpanix Gets Into the Groove with Coriant - 04/03/2018
Blockchain Early Adopters Will Likely Include Finance, Logistics, Utilities - 04/03/2018
Global Blockchain Poised for Major Growth - 04/03/2018
Zipwhip Takes Business SMS to the Next Level - 04/03/2018
Rocscience Tells Its Nureva HDL300 Audio Conferencing Story - 04/03/2018
NVIDIA Taps Mellanox for Ethernet, InfiniBand - 04/03/2018
RingCentral Helps World Vision Ring Up Savings - 04/03/2018
Work It: The Remote Trend - 04/02/2018
Why You Should Adopt Sales Lead Tracking Software - 04/02/2018
How to Prepare Networks for IoT - 04/02/2018
The Inspiring Story of Tomas Gorny - 04/02/2018
Explosion of Use Cases Call for More Flexible Software Licensing, Monetization - 03/29/2018
NetScaler Powers Citrix MSP SD-WAN Offering - 03/29/2018
NetScaler Powers Citrix MSP SD-WAN Offering - 03/29/2018
Pica8 Puts Innovation on Display - 03/29/2018
CISO Group Picks Nubeva's StratusEdge - 03/29/2018
CISCO Group Picks Nubeva's StratusEdge - 03/29/2018
Sanaghan to Support ClearOne at CUK - 03/29/2018
Approaching CX, Marketing & Sales More Holistically and Successfully - 03/28/2018
Metaswitch Enables Composable Networking with CNPs, Dell EMC Deal - 03/28/2018
LATAM Sees Surge of Submarine Cable Projects - 03/28/2018
Metaswitch Enables Composable Networking with CNPs, Dell EMC Deal - 03/28/2018
Analytics Enable Understanding, Preparedness & Improved Products and Services - 03/28/2018
Facebook-Cambridge Analytica Controversy Prompts Investigations, Contemplation - 03/27/2018
What I Learned From a Life Telecommuting - 03/27/2018
What's Needed for Ubiquitous Enterprise Videoconferencing - 03/27/2018
How to Enable Group Judgment - 03/27/2018
Eliminating Silos Can Improve CX and Productivity - 03/27/2018
How Scheduling, Forecasting Software Can Improve CX, KPIs - 03/27/2018
SDN = Agility, Automation & Programmability - 03/26/2018
Marshall Launches 10 Touchscreen, 64-Channel Digital Audio Monitor - 03/26/2018
Nature, Nuture, Strategy & Sales Success - 03/26/2018
Marchex Deliver New Speech Analytics Release, Dashboard - 03/23/2018
Ciena Help MSOs Expand on Fiber Deep Efforts - 03/23/2018
Dell EMC Launches Universal CPE Solutions - 03/23/2018
Catchbox Microphone Encourages Audience Engagement - 03/23/2018
What Call Center Scheduling Software Can Do for You - 03/22/2018
ML Could Help Data Centers Address IoT - 03/22/2018
How to Make Call Centers Work Better - 03/22/2018
Yealink Gives Mia Distribution the Gold - 03/22/2018
Call Reporting Solutions Prevent Missed Opportunities - 03/22/2018
Cogito Claims AI + EI = Better CX - 03/21/2018
VoIP Innovations Touts DID Benefits - 03/21/2018
Apple, IBM Partner on AI, ML - 03/21/2018
Know the Productivity Tools the Team is Actually Using - 03/21/2018
How to Use Psychometrics to Understand Call Center Behaviors - 03/21/2018
WFM Helps Contact Centers Measure Up - 03/20/2018
Linux Foundation, Intel Pick ACRN for IoT - 03/20/2018
How to Improve Agent Productivity - 03/20/2018
The Benefits of WFO - 03/19/2018
Cloud-Based WFM or Bust - 03/19/2018
TeleSign Brings SMS to Microsoft 365 Dynamics for Marketing - 03/19/2018
8x8 X Series Provides Integrated Customer, Collaboration Experiences - 03/19/2018
The Customer Experience Movement Has Stalled - 03/19/2018
Make Security Central to Your Business - 03/16/2018
The World is His Oyster: Connected Solutions Enable Daniel Ward to See Food - 03/16/2018
Nistica Introduces Edge Optical Switching Platform - 03/15/2018
GDPR Preparedness & The Lean Data Revolution - 03/15/2018
ONF's Stratum Project Takes SDN to the Next Level - 03/15/2018
How to Get More Out of Call Recording - 03/15/2018
IoT & SD-WAN: A Match Made in Heaven? - 03/15/2018
Ciena Introduces Two Fiber Densification Solutions - 03/15/2018
Speed-to-Lead Is Not a Myth - 03/15/2018
Microsoft Reportedly Readying New Surface Solution - 03/14/2018
Fujitsu Introduces New Bandwidth-Variable Transport Blades - 03/14/2018
What Makes for a Happy Call Center - 03/14/2018
VanillaSoft Provides Remote Work Best Practices Advice - 03/14/2018
Ciena's Customized Support Helps Customers Adapt - 03/14/2018
Monet WFM for Salesforce Meets Customers Where They Are - 03/13/2018
Avaya Closes Acquisition of AI-based CCaaS Outfit Spoken Communications - 03/13/2018
Blog: Double Opt-In Not Necessarily Required for GDPR Compliance - 03/13/2018
How WFM Allows for Better Scheduling - 03/13/2018
How to Implement Call Center Quality Assurance - 03/13/2018
How Software Monetization Enables Digital Transformation - 03/12/2018
Wildix Delivers Huddle Room, WebRTC Solutions - 03/12/2018
Nokia Introduces Cloud-Native eSBC - 03/12/2018
Ribbon Communications Explains UC Security Offering - 03/12/2018
GTT Acquires ACI in Wake of Interoute Buy - 03/12/2018
Centric Telecom Buys PTI Communications. - 03/12/2018
HP Addresses Huddle Trend with Elite Slice - 03/12/2018
Aryaka Takes Multi-Layer, Multi-Vendor Approach to SD-WAN Security - 03/12/2018
Dolby Voice Room Joins the Huddle - 03/12/2018
ClearOne Takes Its Story to Its Customers - 03/09/2018
Atlassian Challenges Slack with Stride - 03/09/2018
Highfive Enhances Conferencing Platform - 03/09/2018
AI + CX = New Value - 03/09/2018
Join Conferencing Powers New Sparkle Offering - 03/09/2018
EU Carriers Grouse While U.S. House, FCC Celebrate - 03/08/2018
Let Customers Know You Feel Their Pain - 03/08/2018
Cisco Brings New Capabilities to Tetration - 03/08/2018
Gathering, Acting on Real-Time Customer Feedback Can Drive Business Results - 03/08/2018
GDPR Takes Effect in May. Are You Ready? - 03/07/2018
How to Raise Gifted Contact Center Agents - 03/07/2018
Monet Highlights Benefits of Cloud-Based Contact Center WFM - 03/07/2018
Monet Software Touts the Benefits of WFM - 03/07/2018
KDDI, NEC, Qualcomm Partner on 802.11ax Carrier Gateways - 03/07/2018
Ooma to Buy UCaaS Outfit Voxter - 03/06/2018
Ciena Espouses the Benefits of 5G NR - 03/06/2018
Congress, EU Move on 5G Spectrum - 03/06/2018
Understanding MiFID II Could Be a Slog - 03/06/2018
NeoPhotonics Introduces 53-Gbaud Linear Optical Components - 03/06/2018
Call Centers Can Find Value in Speech Analytics - 03/05/2018
InterGrid Offers EnTelegent Solution to VARs - 03/05/2018
Ciena, DGIT Help Expedite Service Turn-up - 03/05/2018
Gemalto Gives Cambium, WISPs Greater Flexibility - 03/05/2018
Words Matter: So Mind Your Ps and Qs - 03/02/2018
Wednesday Webinar to Tackle CX, UC Benefits - 03/02/2018
MiFID II is Here; GDPR Springs Up in May - 03/02/2018
Words Matter: So Mind Your Ps and Qs - 03/02/2018
BT Platform Helps ISPs Share Threat Intelligence Data - 03/01/2018
Maverick Huddles with HARMAN on AMX Acendo - 03/01/2018
Retailers Go High-Tech - What That Means for Customers, Networks - 03/01/2018
IntelePeer's Atmosphere Voice Services Certified with Cisco's Business Edition 4000 - 03/01/2018
TPx Employs Silver Peak SD-WAN Solution - 03/01/2018
Is Blockchain the Biggest Thing Since the Internet? - 02/28/2018
How Call Recording Addresses Compliance - 02/28/2018
Amazon Puts a Ring on It - 02/28/2018
Listen Up! Nureva Has a Better Approach to Meeting Room Audio - 02/28/2018
BPA Quality: Great CX Happens by Design - 02/28/2018
5G Will Impact Data Centers, Submarine Cables - 02/28/2018
Why It Pays to Treat Part-Timers the Same as Full-Timers - 02/27/2018
ATA Boy, Grandstream! - 02/27/2018
GTT to Buy Interoute for $2.3B - 02/27/2018
Ribbon Communications Joins Linux Foundation, LFN - 02/27/2018
How WFM Enables Cost and Time Savings - 02/27/2018
Why Spreadsheets Are Costing - Not Saving - Call Centers Money - 02/27/2018
Experts Offer Tips on Call Center Agent Success - 02/27/2018
Amdocs Embraces Automation, DevOps, Microservices, ML - 02/26/2018
How Microservices Help Enable Digital Transformation - 02/26/2018
How to Use Hold Time to Your Advantage - 02/23/2018
How to Make Waiting More Pleasant, Call Centers More Profitable - 02/23/2018
IoT Zombie Apocalypse and Post-Quantum Crypto: A Q&A with Infineon's Steve Hanna - 02/23/2018
Valley Tel: IDeACOM is a Valuable Resource for Resellers and Service Providers - 02/23/2018
BPA Quality Emphasizes Pro-sourcing Benefits - 02/23/2018
Showpad Aims to Bridge the Gap Between Sales & Marketing - 02/23/2018
Windstream Reports Financials, Talks Digital Transformation - 02/23/2018
Ciena Explains Why Cablecos Are Considering DAA - 02/22/2018
Atos, Ciena Make Network Transformation Easier - 02/22/2018
F&S: Huddle Rooms Give Audio Conferencing a Nudge - 02/22/2018
Twilio Reportedly Readying Contact Center API Bundle - 02/21/2018
ISI Telemanagement Touts the Benefits of MRA - 02/20/2018
Monet Software Touts Benefits of Complete WFM/WFO - 02/20/2018
How Monet Customers Are Benefitting from WFM - 02/20/2018
Genesys Brings PureCloud to New Markets - 02/20/2018
Continuum Explains Why MSPs Should Sell Backup, Security Solutions - 02/20/2018

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