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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

RPA Calls for Understanding Nuances, Mapping Processes - 10/18/2018
How to Hire Great Agents & Keep Improving Their Performance - 10/18/2018
Avaya Invests In, Joint Develops with Cogito - 10/17/2018
Academic Networks Need AI, ML - 10/17/2018
WFM Allows for Variety - The Spice of Life - 10/17/2018
Why FCR is Key & How to Achieve It - 10/17/2018
Why You Need Call Center Scheduling Software - 10/16/2018
Speech Analytics Help Listen for Opportunity - 10/16/2018
Audio Communication Monitoring to Grow in Double Digits - 10/16/2018
E2E Slicing Demo TIPs Off in London - 10/16/2018
Nucleus Cyber Buys Security Sheriff, Welcomes Back Mueffelmann - 10/16/2018
LogMeIn Announces New Employee Support Solutions - 10/16/2018
Constellation Founder to Keynote LicensingLive! 2018 - 10/12/2018
Cloud-Based WFM Delivers Broad Benefits - 10/12/2018
Take the Time to Employ Contact Center Scheduling Software - 10/12/2018
ACG & Ciena: SP Network Automation About CX - 10/12/2018
Apache Spark Addresses Data Lake Challenges - 10/12/2018
Webinar to Demonstrate How AI Can Transform Your Business - 10/09/2018
Trends & Investments in Subsea Fiber Networks - 10/09/2018
IR Enhances Prognosis for UC - 10/09/2018
AI That Can Learn Will Allow Networks to Adapt - 10/09/2018
NETGEAR Insight Supports Multi-Location Small Business - 10/08/2018
Pexip, Videxio to Merge - 10/08/2018
IR Enhances Prognosis for UC - 10/08/2018
Speech Analytics: Many Use Cases & Players, A Few Important Tips - 10/08/2018
Verint Enhances Community Solution - 10/05/2018
RRD Voice Assistant Enables Voice Control of Business Communications - 10/05/2018
Talkdesk Raises $100M in B Round - 10/05/2018
Gemalto Emphasizes Importance of Software Monetization - 10/05/2018
Acquisitive GTT Snaps Up Access Point - 10/05/2018
Engage Users on Both Ends of WFO Adoption - 10/05/2018
How to Improve Team Collaboration - 10/05/2018
Best Practices for Creating a Chatbot - 10/04/2018
Consolidation, Geographic Expansion Signal Cloud Maturity - 10/04/2018
F&S Awards Avaya for Business Success, Innovation - 10/04/2018
NICE Robotic Automation Delivers Results - 10/04/2018
What Managers Can Learn from Office Space - 10/04/2018
Itential Integrates with Red Hat Ansible Network Automation - 10/03/2018
Facebook Marketplace Now Leverages AI - 10/03/2018
Germany's pascom Updates VoIP System - 10/03/2018
Contact Center Agents: Help Me Help You - 10/02/2018
Why the Modern Workforce Calls for WFM - 10/02/2018
WFO, WFM Can Lower Costs, Increase Value of Contact Centers - 10/02/2018
Windstream to Sell DIRECTV to Small Businesses - 10/02/2018
Oct. 17 Webinar to Address Apache Spark Benefits, Tools - 10/02/2018
Why Application, Network Management Needs to Be More Like Google Maps - 10/02/2018
Capitec Opens Account with IMImobile - 10/01/2018
How SD-WAN Addresses VoIP, UC - 10/01/2018
Intent-Based Policies & People Will Enable Agile Networks - 10/01/2018
White House Hosts 5G Summit - 10/01/2018
XMedius Provides 'A Safe Landing' for Microsoft Customers - 10/01/2018
Webinar Explains How AI Can Make Work Resources More Accessible - 10/01/2018
Nest Uses UJET for Customer Service - 09/28/2018
Industry Group Releases QSFP-DD 4.0 - 09/28/2018
RingCentral Adopts ThousandEyes Solution - 09/28/2018
Crestron Debuts Large Room Soundbar at Microsoft Ignite - 09/28/2018
APM Startup Instana Raises $30M More - 09/28/2018
Nureva Builds Up to LCI Congress - 09/27/2018
Gallup: U.S. Employee Engagement at 34% - 09/27/2018
Nigerian Carriers Laud the Benefits of VoIP - 09/27/2018
FCC to Sell Select Toll-Free Numbers to the Highest Bidder - 09/26/2018
Engage Employees with Career Advancement, Culture, Pay - 09/26/2018
Best Practices for Call Center Quality Assurance - 09/26/2018
Blue Jeans Network, Ingram Micro Form U.S. Partnership - 09/26/2018
Nureva Opens the Book on Collaboration - 09/26/2018
G3, Genesys Power TPS UC Deployment - 09/26/2018
Ciena: WaveLogic Ai Has Seen Rapid Update - 09/25/2018
How Telcos Can and Do Use AI - 09/25/2018
VolkerWessels, DigiBase Employ Canon, Nureva Technology - 09/25/2018
How to Prepare for a Videoconference - 09/25/2018
DAA, Fiber Deep, Coherent Optics Stand to Transform Cableco Networking - 09/25/2018
Cloud, WFM Can Help with Disaster Recovery - 09/24/2018
How To Drive Customer Engagement - 09/24/2018
AI Can Read, Get People to Open Up - 09/24/2018
FixStream Authors AIOps For Dummies - 09/21/2018
LogicMonitor Welcomes New CRO, SVP of CX - 09/21/2018
What's Happening with Customer Service Holiday Hiring Trends - 09/21/2018
Receiving & Responding to Customer Feedback at the Moment of Truth - 09/21/2018
Numonix Delivers Client-Side Skype for Business Recorder - 09/21/2018
Vindaloo Videoconferencing Solution Addresses Health Care Sector - 09/21/2018
Videoconferencing - Still a Big Deal? - 09/20/2018
How WFM Messaging Can Drive Engagement, Improvement - 09/20/2018
WFM Helps Businesses Address Holiday Demands - 09/20/2018
Ciena Tells Adaptive Networking Story - 09/20/2018
Ericsson Calls on ECI, Juniper for 5G - 09/20/2018
Panasonic Launches Two Network-Connected Document Scanners - 09/20/2018
Webinar to Explore the Benefits of SBCs - 09/20/2018
Software License Management Addresses Complexity, Software Security - 09/19/2018
UC Solution Provider TetraVX Buys Co-Mergent - 09/19/2018
'The Robots Are Ready' - 09/19/2018
Study Assesses AI Benefits, Successes - 09/19/2018
Insight Delivers Managed Mobility for Apple - 09/19/2018
What's New in Voximplant Connector for Dialogflow - 09/19/2018
Fusion Announces New Win - 09/18/2018
888VoIP Opens Reno Distribution Facility - 09/18/2018
Verizon Prepares for Sacramento Residential 5G Launch - 09/17/2018
Experts Offer AI Best Practices, Forecasts - 09/17/2018
ClearOne, Collins Address TriOak Conferencing Challenges - 09/17/2018
How to Protect Yourself from Ransomware - 09/17/2018
Billionaire Gets Behind Effort to Lift UAE Ban on Calling Apps - 09/14/2018
Getting in Tune with Customer Service - 09/14/2018
Getting in Tune with Customer Service - 09/14/2018
Louisiana Law Firm Finds Success with Advanced Audio Conferencing - 09/14/2018
Dialogic, Partners Help Connect Small Businesses in Asia Pac - 09/12/2018
Yamaha Unified Communications Set to Exhibit - 09/12/2018
New Plantronics Headsets Help Audio Conferencing - 09/12/2018
Google's GDPR Work with Others is Challenging - 09/12/2018
Domain Knowledge is Key to UC Monitoring - 09/12/2018
QA Frameworks Bring Value to Contact Centers - 09/12/2018
LogMeIn Study Explores Views, Investment Plans for AI-Based CX - 09/12/2018
Webinar Featuring AWS Will Address Ransomware Prevention - 09/11/2018
AT&T Reprises RingCentral-Powered Office@Hand Offering - 09/11/2018
Adherence, AI, Integration Key to WFO - 09/11/2018
Yamaha Unified Communications Introduces Portable Speakerphone - 09/11/2018
Mumbai's Route Mobile Embraces Google RCS - 09/11/2018
Consolidated Brings On-site Secure to Northern New England - 09/11/2018
OpsRamp Enhances SaaS Solution - 09/11/2018
Ciena Delivers Blue Planet MCP Services - 09/11/2018
Owl Labs Uses 360-Degree Technology to Enable Conferencing - 09/11/2018
Why QA Should Be Part of Every Outsourcing Experience - 09/11/2018
Telinta, Skyetel Create Special Offer for VoIP SPs - 09/11/2018
How NICE Deskop Automation Helps Liq and Its Customers - 09/11/2018
Primus Launches Cloud-Based Collaboration Offering - 09/10/2018
Study Illustrates Problems of Workplace Interruptions, Busy Work - 09/10/2018
How Ethernet Is Addressing Today's Networking Needs - 09/07/2018
Why Edge Computing is Important - 09/07/2018
What's Now & What's Next for Cableco Networking - 09/07/2018
How to Prevent Call Center Idle Time - 09/07/2018
How AI Can Aid in First Call Resolution - 09/06/2018
How to Shoot a Contact Center Coaching Three-Pointer - 09/05/2018
Conferencing Company Highfive Names Joe Manuele CEO - 09/05/2018
Examine Processes to Improve Conversion, CX - 09/05/2018
AI or Human: Quality Care & Empathy Are Key - 09/05/2018
How ConvergeOne Customers Eliminate Blind Spots - 09/04/2018
Why Cisco's CUCDM Move is a Good Thing - 09/04/2018
LogMeIn Unveils Important New GoToWebinar Release - 09/04/2018
Automation, Orchestration Pave the Way to Adaptive Networks - 08/31/2018
Fiber Deep Addresses Cableco Networking Challenges - 08/31/2018
Fiber Deep Addresses Cableco Networking Challenges - 08/31/2018
C3 Buys SFDA Service Provider Division - 08/31/2018
How to Get Best Results from Agent Assessments - 08/31/2018
Speech Analytics Improve Contact Center Efficiency - 08/31/2018
NewVoiceMedia Showcases Success - 08/30/2018
FlexE Ramps It Up & Rolls It Out - 08/30/2018
Intermedia Workplace Report: Employees Want Virtual Assistants - 08/30/2018
NICE Fights Fraudsters with Enhanced Authentication Solution - 08/30/2018
Study: Many Consumers Reluctant to Embrace Chatbots - 08/30/2018
South Africa Ponders Call Termination Change - 08/30/2018
R-HUB Revs Up Conferencing Endpoint - 08/30/2018
UC Device Management Addresses Business Communications Complexity - 08/30/2018
AIOps Outfit Moogsoft Launches Observe - 08/30/2018
Webinar to Discuss UC for All Budgets - 08/30/2018
Ensuring 911 Call Centers Are Ready to Help - 08/28/2018
Unauthorized Recordings Create Drama in the OC - 08/28/2018
How to Lower Your Risk of an Outage - 08/28/2018
[24]7.ai AIVA Get Emotional Intelligence - 08/28/2018
New Survey Analyzes AIOps Adoption, Opinions - 08/27/2018
Monet Launches WFM Integration with Amazon Connect - 08/27/2018
What's Great About CPaaS - 08/27/2018
Snom, Xelion Partner on IP Phones - 08/24/2018
GDPR May Test Storage, Search Capabilities - 08/24/2018
Take a Page from Casting in Building Chatbots - 08/24/2018
How Contact Centers Can Lower Agent Absenteeism - 08/24/2018
Sangoma Buys Digium - 08/24/2018
The Value of Customer Service, Marketing & Sales Alignment - 08/24/2018
Supervisors Play a Super-Sized Role in Agent Morale - 08/23/2018
Google Duplex Makes AI Assistants Incredibly Lifelike - 08/23/2018
New Telecom Company Wins Over 164-Year-Old Outfitter - 08/23/2018
AIOps Company FixStream Partners with Cherwell - 08/22/2018
Nyansa Welcomes New Channel Partners - 08/22/2018
5G, Adaptive Networks & AR/VR Got Game - 08/22/2018
Why to Consider Using Remote Agents - 08/22/2018
Delivering Hardened, Outdoor Network Solutions - 08/22/2018
DigitalPhone.io Serves Up Phone Solution for Greensboro Non-Profit - 08/22/2018
Cloud Contact Center Clear AI Match - 08/22/2018
Analyze Individual Experiences to Understand Total Customer Experiences - 08/21/2018
AI, ML & DX - 08/21/2018
Nyansa Announced New Integrations - 08/21/2018
Apple, India Regulator May Be Moving Toward Solution - 08/20/2018
The Rise of Ear-to-Ear Diagnostics - 08/20/2018
What's Driving Commercial Microphone Growth - 08/20/2018
How Conferencing Technology Can Prevent Groupthink, Encourage Innovation - 08/20/2018
The Adaptive Network Lends a Hand - 08/20/2018
Licensing Management Address New Challenges in Increasing Revenue and Assuring Business Continuity - 08/20/2018
Why Deep Fiber Addresses MSO Challenges - 08/17/2018
Quantiphi Integrates Google Cloud's Contact Center AI - 08/17/2018
Master Agency Helps RingRx Expand Reach - 08/17/2018
Listen Up - Making Meeting Rooms Better - 08/17/2018
Customer Experience: A Multifaceted Metric - 08/17/2018
How to Deal with Schedule Adherence Challenges - 08/17/2018
Tools & Technologies to Drive CX, Conversion, Retention - 08/16/2018
Customer Service in the Age of On-Demand Services - 08/15/2018
View of the Future: Intelligent Multi-layer Orchestration - 08/15/2018
Why We Need Adaptive, Intent-Based Networks - 08/15/2018
Ribbon Partners with Over.ai for Natural Language Processing - 08/15/2018
Online Event to Address How to Drive Partner Engagement - 08/14/2018
Webinar to Detail the UCaaS Value Proposition - 08/14/2018
ClearOne Bucks Huddle Room Trend - 08/14/2018
Conduit Global CCaaS Announcement Emphasizes AI - 08/14/2018
Zscaler Zero Trust Solution Get FedRAMP Approval - 08/14/2018

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