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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Mapping KPIs to Key Business Imperatives - 12/11/2017
IMImobile Brings Omnichannel Chat to CXexchange - 12/11/2017
Net2Phone Partners with Master Agent TeleDomani - 12/11/2017
India's Recording Requirements Take Effect Next Month - 12/11/2017
Cohesity Highlights Successes in Government Sector - 12/11/2017
Mobile Experts Reveals 5G Forecasting Method - 12/11/2017
Reports Discuss Optical Trends, Advancements - 12/11/2017
IGEL Adds Skype for Business Support - 12/11/2017
Dell'Oro, IDC Report on WLAN Market - 12/11/2017
Harman, Samsung Huddle Together - 12/11/2017
Pricing Differently: Gemalto's solution for Mobile App SDK Licensing - 12/08/2017
Nokia's Wavence Microwave Powers KCP&L Communications - 12/08/2017
Connectria Taps Epsilon for Cloud Connectivity - 12/08/2017
Survey Suggests Interest in Embedded Video - 12/08/2017
JPIX Gets Into the Coriant Groove - 12/07/2017
Businesses Need to Embrace Messaging Trend - 12/07/2017
Partners Offer Mobile App Vulnerability Testing - 12/07/2017
Cableco SMB Expansion Continues at Comcast - 12/07/2017
EU Group Addresses Automatic, Remote Fiber Management - 12/07/2017
Voip-Pal Claims Patent Victory Against Apple - 12/07/2017
3Q Delivers Ethernet Switching, Router Growth - 12/06/2017
Success in the Contact Center - 12/06/2017
The Keys to Friendly, Productive Conference Calls - 12/06/2017
MTN Nigeria Taps Nokia for CX Effort - 12/06/2017
Blue Cedar Employs Apple's Face ID - 12/06/2017
Mitel Survey Promotes Machine-to-Person Communications - 12/06/2017
How to Improve Contact Centers & CX - 12/06/2017
Vodat is Buying Axonex - 12/06/2017
How to Improve AHT in Call Centers - 12/05/2017
TMC Reveals 2017 Friend of the Channel Award Winners - 12/05/2017
How to Secure Your Business for 2018 - 12/05/2017
BlockMesh to Launch Blockchain-Based Bandwidth Exchange - 12/05/2017
Amid Cryptocurrency Mania, Coinsquare's goNumerical Raises CAD $10.5M - 12/05/2017
Say the Word: RingCentral Meetings for Alexa - 12/05/2017
Estech Systems Introduces New Smartphone App - 12/05/2017
FreeSWITCHService Introduces Videoconferencing for Consumer Durables - 12/05/2017
SD-WAN Suppliers Partner to Supplement Security - 12/04/2017
Fujitsu Expands K5 Cloud with Nuage - 12/04/2017
The Power of Positive Conversation - 12/04/2017
Ciena: MEF17 Highlighted Automation, Orchestration Advancements - 12/04/2017
Capital One Financial Begins Critical Stack Beta - 12/04/2017
Why Voice Can Make or Break CX - 12/04/2017
Telco TIM Considers ADTRAN's SD-Access - 12/01/2017
PrimeVOX Promotes VoIP Survivability, Voice Quality - 12/01/2017
Amdocs Makes Magic, Introduces Intercarrier Orchestration - 12/01/2017
GL Communications Puts VQuad to the Test - 12/01/2017
R&S Unveils 5G NR Sub-6GHz Test Solution - 12/01/2017
How to Execute a Successful Software Licensing Strategy - 12/01/2017
VeloCloud Unveils Outcome-Driven Networking - 12/01/2017
Ignite Calls on 9 for Mobile Services - 12/01/2017
Net2Edge Unleashes Liberator 305-LTE 1G NID - 11/30/2017
Cavium Provides HPE Apollo, ProLiant NICs - 11/30/2017
TeleTech's Motif Buy Emphasizes Digital Trust - 11/30/2017
How Universities Are Enabling Virtual Exchange - 11/30/2017
Symphony Prepares for 2018 Expansion - 11/30/2017
The Growing Market Opportunity for Videoconferencing - 11/30/2017
R&M: Tabletop Conferencing Space is Growing - 11/30/2017
F&S Assesses the Growing UCaaS Arena - 11/30/2017
Ciena: India Must Prepare for 5G - 11/30/2017
Mobile Broadband Lights Up India's Optical Market - 11/30/2017
Company Helps MVNOs Mobolize Against Competition - 11/29/2017
Ciena Stacks Up the Awards - 11/29/2017
ONAP Goes to Amsterdam - 11/29/2017
What's Next for Workforce Management - 11/29/2017
How to Define, Measure Customer Satisfaction - 11/29/2017
The Benefits of Annualized, Provisional Scheduling - 11/29/2017
What's Driving Growth in Ethernet Controllers - 11/29/2017
Q&A with Infineon's Steve Hanna: IoT Zombie Apocalypse, Post-Quantum Cryptography - 11/28/2017
Trimble is Transforming the Way the World Works - 11/28/2017
ONAP Releases Amsterdam for Automation, Orchestration - 11/27/2017
Italtel Collaborates with Startups via New Program - 11/27/2017
ETSI Adopts, Integrates LS Telcom Research - 11/27/2017
BICS Report Addresses 4G, 5G, IoT, Roaming, VoIP, VoLTE Trends - 11/27/2017
SoftBank Employs AudioCodes for UC Service - 11/27/2017
Telcos Continue to Push Fiber Story - 11/24/2017
W3C Offers WebRTC Work Update - 11/24/2017
PortaOne, PROTEI Extend Relationship - 11/22/2017
How to Optimize Call Center Scheduling - 11/22/2017
What Makes a Strong Call Center Manager - 11/22/2017
Merry VoIP Fraud! - 11/22/2017
TransNexus: Tests Prove Caller Authentication Efficacy - 11/22/2017
Finisar Announces 100G SWDM Firsts - 11/22/2017
ProLabs Transceiver Enables 2.5G Using NBase-T - 11/22/2017
Amdocs Unveils New Orchestration Solutions - 11/22/2017
TelcoBridges: FreeSBC is Ready for Download - 11/22/2017
Audio-Technica Opens Dubai Office - 11/22/2017
How the UC&C Space is Changing - 11/22/2017
Make WFO Part of Your Digital Transformation - 11/22/2017
Ready, Set, Go! Titanium Cloud Provides Carriers Billions of Dollars in Upside - 11/21/2017
Pai Makes His Case for Title II Repeal - 11/21/2017
Ready, Set, Go! Titanium Cloud Provides Carriers Billions of Dollars in Upside - 11/21/2017
Aquantia Leads the Multi-Gig Revolution - 11/21/2017
Aquantia Leads the Multi-Gig Revolution - 11/21/2017
Telesystem: The New Name in Communications - 11/21/2017
Cisco Working on Standalone OS - 11/21/2017
ECOMP, OPEN-O Orchestration Efforts to Merge - 11/21/2017
ECOMP, OPEN-O Orchestration Efforts to Merge - 11/21/2017
Future NPAC Administrator iconectiv Begins Testing - 11/21/2017
Future NPAC Administrator iconectiv Begins Testing - 11/21/2017
Human Capital Management: Analyzing the Tech Talent Gap - 11/21/2017
How WFM Can Work for You - 11/21/2017
The Changing UC&C Supplier Landscape: Toshiba Exits, Mitel Expands & Contracts, Mavenir Resurfaces - 11/21/2017
The Changing UC&C Supplier Landscape: Toshiba Exits, Mitel Expands & Contracts, Mavenir Resurfaces - 11/21/2017
HPE ProLiant DL385 Offers Big Savings - 11/20/2017
Masergy Brings Global Office to Hong Kong - 11/20/2017
Windstream Helps Keep Steelers On Air - 11/20/2017
Marvell to Buy Cavium for $6B - 11/20/2017
Verizon Grabs Straight Path from AT&T - 11/20/2017
AVANT Helps Salespeople Become Trusted Advisors - 11/20/2017
Air Force Invests $1B in Cloud-based UC&C - 11/20/2017
NTT Communications Folds in Dimension Data - 11/20/2017
Foxconn India Looks to Expand Operations - 11/20/2017
Better Scheduling = Better Call Centers - 11/20/2017
Daisy Group Picks Resilient's Call Recording - 11/20/2017
Nokia's NetGuard Gets Enhanced Analytics, Automation - 11/17/2017
Inria, Nokia Extend Joint Lab Work - 11/17/2017
Nokia Helps Strengthen China Unicom 3G, 4G Networks - 11/17/2017
CallTower Connects with Aryaka - 11/17/2017
Quinnipiac University Employs iPerceptions VoC Solution - 11/17/2017
Forecast Calls for 26% CAGR Through 2021 - 11/17/2017
Gemalto Offers Software Monetization Best Practices - 11/16/2017
Creating Rewarding, Engaging Call Center Experiences - 11/16/2017
Survey: Most Customers Uncomfortable with Chatbots - 11/16/2017
ATTO Introduces New Storage Controller - 11/15/2017
What's New with Cavium's ThunderX2 - 11/15/2017
How PON Can Benefit from Robotics - 11/15/2017
Speedcast Connects Nabors Affiliate in South America - 11/15/2017
What New with MEF's 3.0 Framework - 11/15/2017
Nuvias Includes Polycom in EMEA Solutions - 11/14/2017
Megaport, vXchnge Strike Cloud Partnership - 11/14/2017
Nokia Publishes New Cyber Security Report - 11/14/2017
Bango Extends Amazon Japan Carrier Billing - 11/14/2017
Ciena Unveils New 100GbE Solutions - 11/14/2017
Better BI via VoIP, CRM Integration - 11/14/2017
Mobile Wallets Advance India's A2P SMS - 11/14/2017
Online Tools Calculate WFM Savings, ROI - 11/14/2017
Call Center Managers Need Training Too - 11/14/2017
How Your Call Center Can Benefit from Speech Analytics - 11/14/2017
Silicon Valley Increases Sports Programming Costs - 11/13/2017
AFTRA-SAG Casts OfficeWatch SL Call Report Solution - 11/13/2017
AOTMP Award Recognizes MOBI's Service Level - 11/10/2017
How to Improve Call Center Performance - 11/10/2017
Satellite Outfit Launches Mobile VoIP App - 11/10/2017
What's in Google's New Hardware Kit - 11/10/2017
Kontron, Pica8 Expand Their Partnership - 11/10/2017
Proxim Tsunami Addresses Top Three Concerns - 11/10/2017
Payment Firm Taps Masergy for SD-WAN - 11/10/2017
Accenture Publishes Cybercrime Survey Results, Study - 11/10/2017
Melissa Introduces Personator World - 11/10/2017
LGS Turns Up First VoIP IMOD Installation - 11/10/2017
Study Illustrates SAP Hybris Returns - 11/09/2017
How Business Communications Is Evolving - 11/09/2017
Mist Applies AI to Improve Wi-Fi - 11/09/2017
Ciena Blogs on the Importance of Microservices - 11/09/2017
Times of India Revisits Mobile Tower Scam - 11/08/2017
Lumina Fabric Manager Allows for Automation - 11/08/2017
Para Introduces New Minuteman UPS Series - 11/08/2017
How to Improve Call Center Experiences - 11/08/2017
Revisiting NBASE-T a Year After Release - 11/08/2017
Stock Traders Need to Prepare for Recording Requirements - 11/08/2017
Why Salespeople Should Prospect with Texting - 11/08/2017
Red Hat Enhances OpenStack Platform - 11/07/2017
Vodacom, Nokia Team on 5G South Africa Effort - 11/07/2017
Join Us Thursday to Learn about Call-Backs - 11/07/2017
Why Contact Centers Need Performance Management - 11/07/2017
Improving Contact Center Efficiency with RPA - 11/07/2017
Ciena Discusses DCI Market in CALA Region. - 11/07/2017
Ixia NVOS is Software-Only NPB - 11/07/2017
HR Tech Firm EdGE Garners $4.5M - 11/06/2017
Broadcom Makes Unsolicited $130B Bid for Qualcomm - 11/06/2017
Revisiting the Session Border Controller Arena - 11/06/2017
InsideSales.com Now Stores Recordings in Azure - 11/03/2017
Successful Software Licensing Requires Holistic Approaches - 11/03/2017
PortaOne, Telebreeze Partner on Telco TV Solution - 11/03/2017
BeroNet Announces ALL-IP Training Program - 11/03/2017
How to Battle Identity Theft - 11/03/2017
Tips on Optimizing Call Center Schedules - 11/02/2017
Keeping Customers Without Keeping Them Waiting - 11/02/2017
PanTerra Enhances Streams Team, UC Solution - 11/02/2017
The Rise of Freelance & Online Talent Platforms - 11/02/2017
Nokia Releases New SBC Software This Month - 11/02/2017
VMware to Buy SD-WAN Company VeloCloud - 11/02/2017
SkySwitch Adds Las Vegas PoP - 11/02/2017
Grudi: SD-WAN is Where Things are Going - 11/02/2017
Symbio's MyNetFone to Employ BroadSoft's UC-One - 11/01/2017
Telarus to Buy CarrierSales - 11/01/2017
Ethernity Supports NG G.fast - 11/01/2017
Pentek's Talon Catches GB Ethernet Stream - 11/01/2017
Media5 Highlights Validated BroadSoft Interoperability - 11/01/2017
How Call-Backs Can Save Your Call Center - 10/31/2017
RingCentral Launches AI, Chatbots, Workflow Integrations - 10/31/2017
Spotzer Circles in on NewVoiceMedia's ContactWorld - 10/31/2017
Extreme Closes Brocade Deal - 10/31/2017
OmniPHY Highlights Automotive Ethernet Solutions - 10/31/2017
Global Enterprise Videoconferencing $7.9B By End of 2023 - 10/31/2017
Aeriandi Introduces Automatic Speech Recognition Solution - 10/31/2017
ADTRAN Gets Organized with CCS's Metnet - 10/31/2017
Global TEM Worth $5.62B By 2021 - 10/30/2017
IntelePeer Pulls PRI, TDM into Atmosphere - 10/30/2017
ADTRAN Gets Organized with CCSS's Metnet - 10/30/2017

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