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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Software License Management Addresses Complexity, Software Security - 09/19/2018
UC Solution Provider TetraVX Buys Co-Mergent - 09/19/2018
'The Robots Are Ready' - 09/19/2018
Study Assesses AI Benefits, Successes - 09/19/2018
Insight Delivers Managed Mobility for Apple - 09/19/2018
What's New in Voximplant Connector for Dialogflow - 09/19/2018
Fusion Announces New Win - 09/18/2018
888VoIP Opens Reno Distribution Facility - 09/18/2018
Verizon Prepares for Sacramento Residential 5G Launch - 09/17/2018
Experts Offer AI Best Practices, Forecasts - 09/17/2018
ClearOne, Collins Address TriOak Conferencing Challenges - 09/17/2018
Billionaire Gets Behind Effort to Lift UAE Ban on Calling Apps - 09/14/2018
Getting in Tune with Customer Service - 09/14/2018
Getting in Tune with Customer Service - 09/14/2018
Louisiana Law Firm Finds Success with Advanced Audio Conferencing - 09/14/2018
Dialogic, Partners Help Connect Small Businesses in Asia Pac - 09/12/2018
Yamaha Unified Communications Set to Exhibit - 09/12/2018
New Plantronics Headsets Help Audio Conferencing - 09/12/2018
Google's GDPR Work with Others is Challenging - 09/12/2018
Domain Knowledge is Key to UC Monitoring - 09/12/2018
QA Frameworks Bring Value to Contact Centers - 09/12/2018
LogMeIn Study Explores Views, Investment Plans for AI-Based CX - 09/12/2018
Webinar Featuring AWS Will Address Ransomware Prevention - 09/11/2018
AT&T Reprises RingCentral-Powered Office@Hand Offering - 09/11/2018
Adherence, AI, Integration Key to WFO - 09/11/2018
Yamaha Unified Communications Introduces Portable Speakerphone - 09/11/2018
Mumbai's Route Mobile Embraces Google RCS - 09/11/2018
Consolidated Brings On-site Secure to Northern New England - 09/11/2018
OpsRamp Enhances SaaS Solution - 09/11/2018
Ciena Delivers Blue Planet MCP Services - 09/11/2018
Owl Labs Uses 360-Degree Technology to Enable Conferencing - 09/11/2018
Why QA Should Be Part of Every Outsourcing Experience - 09/11/2018
Telinta, Skyetel Create Special Offer for VoIP SPs - 09/11/2018
How NICE Deskop Automation Helps Liq and Its Customers - 09/11/2018
Primus Launches Cloud-Based Collaboration Offering - 09/10/2018
Study Illustrates Problems of Workplace Interruptions, Busy Work - 09/10/2018
How Ethernet Is Addressing Today's Networking Needs - 09/07/2018
Why Edge Computing is Important - 09/07/2018
What's Now & What's Next for Cableco Networking - 09/07/2018
How to Prevent Call Center Idle Time - 09/07/2018
How AI Can Aid in First Call Resolution - 09/06/2018
How to Shoot a Contact Center Coaching Three-Pointer - 09/05/2018
Conferencing Company Highfive Names Joe Manuele CEO - 09/05/2018
Examine Processes to Improve Conversion, CX - 09/05/2018
AI or Human: Quality Care & Empathy Are Key - 09/05/2018
How ConvergeOne Customers Eliminate Blind Spots - 09/04/2018
Why Cisco's CUCDM Move is a Good Thing - 09/04/2018
LogMeIn Unveils Important New GoToWebinar Release - 09/04/2018
Automation, Orchestration Pave the Way to Adaptive Networks - 08/31/2018
Fiber Deep Addresses Cableco Networking Challenges - 08/31/2018
Fiber Deep Addresses Cableco Networking Challenges - 08/31/2018
C3 Buys SFDA Service Provider Division - 08/31/2018
How to Get Best Results from Agent Assessments - 08/31/2018
Speech Analytics Improve Contact Center Efficiency - 08/31/2018
NewVoiceMedia Showcases Success - 08/30/2018
FlexE Ramps It Up & Rolls It Out - 08/30/2018
Intermedia Workplace Report: Employees Want Virtual Assistants - 08/30/2018
NICE Fights Fraudsters with Enhanced Authentication Solution - 08/30/2018
Study: Many Consumers Reluctant to Embrace Chatbots - 08/30/2018
South Africa Ponders Call Termination Change - 08/30/2018
R-HUB Revs Up Conferencing Endpoint - 08/30/2018
UC Device Management Addresses Business Communications Complexity - 08/30/2018
AIOps Outfit Moogsoft Launches Observe - 08/30/2018
Webinar to Discuss UC for All Budgets - 08/30/2018
Ensuring 911 Call Centers Are Ready to Help - 08/28/2018
Unauthorized Recordings Create Drama in the OC - 08/28/2018
How to Lower Your Risk of an Outage - 08/28/2018
[24]7.ai AIVA Get Emotional Intelligence - 08/28/2018
New Survey Analyzes AIOps Adoption, Opinions - 08/27/2018
Monet Launches WFM Integration with Amazon Connect - 08/27/2018
What's Great About CPaaS - 08/27/2018
Snom, Xelion Partner on IP Phones - 08/24/2018
GDPR May Test Storage, Search Capabilities - 08/24/2018
Take a Page from Casting in Building Chatbots - 08/24/2018
How Contact Centers Can Lower Agent Absenteeism - 08/24/2018
Sangoma Buys Digium - 08/24/2018
The Value of Customer Service, Marketing & Sales Alignment - 08/24/2018
Supervisors Play a Super-Sized Role in Agent Morale - 08/23/2018
Google Duplex Makes AI Assistants Incredibly Lifelike - 08/23/2018
New Telecom Company Wins Over 164-Year-Old Outfitter - 08/23/2018
AIOps Company FixStream Partners with Cherwell - 08/22/2018
Nyansa Welcomes New Channel Partners - 08/22/2018
5G, Adaptive Networks & AR/VR Got Game - 08/22/2018
Why to Consider Using Remote Agents - 08/22/2018
Delivering Hardened, Outdoor Network Solutions - 08/22/2018
DigitalPhone.io Serves Up Phone Solution for Greensboro Non-Profit - 08/22/2018
Cloud Contact Center Clear AI Match - 08/22/2018
Analyze Individual Experiences to Understand Total Customer Experiences - 08/21/2018
AI, ML & DX - 08/21/2018
Nyansa Announced New Integrations - 08/21/2018
Apple, India Regulator May Be Moving Toward Solution - 08/20/2018
The Rise of Ear-to-Ear Diagnostics - 08/20/2018
What's Driving Commercial Microphone Growth - 08/20/2018
How Conferencing Technology Can Prevent Groupthink, Encourage Innovation - 08/20/2018
The Adaptive Network Lends a Hand - 08/20/2018
Licensing Management Address New Challenges in Increasing Revenue and Assuring Business Continuity - 08/20/2018
Why Deep Fiber Addresses MSO Challenges - 08/17/2018
Quantiphi Integrates Google Cloud's Contact Center AI - 08/17/2018
Master Agency Helps RingRx Expand Reach - 08/17/2018
Listen Up - Making Meeting Rooms Better - 08/17/2018
Customer Experience: A Multifaceted Metric - 08/17/2018
How to Deal with Schedule Adherence Challenges - 08/17/2018
Tools & Technologies to Drive CX, Conversion, Retention - 08/16/2018
Customer Service in the Age of On-Demand Services - 08/15/2018
View of the Future: Intelligent Multi-layer Orchestration - 08/15/2018
Why We Need Adaptive, Intent-Based Networks - 08/15/2018
Ribbon Partners with Over.ai for Natural Language Processing - 08/15/2018
Online Event to Address How to Drive Partner Engagement - 08/14/2018
Webinar to Detail the UCaaS Value Proposition - 08/14/2018
ClearOne Bucks Huddle Room Trend - 08/14/2018
Conduit Global CCaaS Announcement Emphasizes AI - 08/14/2018
Zscaler Zero Trust Solution Get FedRAMP Approval - 08/14/2018
NICE, Cloud9 Integration Addresses Financial Service Compliance - 08/14/2018
Ribbon Closes on Edgewater Networks - 08/14/2018
MessageBird API Picks Up the Thread - 08/14/2018
The Dog Days of Wi-Fi (Or Why Your Pets Should Beware of 802.11ax) - 08/10/2018
Verizon Trumpets LTE Advanced Expansion, - 08/10/2018
Malaysia's Digi Calls on Voxox Cloud Phone - 08/10/2018
EzTalks Launches Webinar Service - 08/10/2018
How AI & NLP Are Coming Into Play in Consumer, Business Environments - 08/09/2018
Ooma Introduces Two-Line Wireless Desk Phone - 08/08/2018
Twilio Integrates AWS, Google AI, Voice Capabilities - 08/08/2018
Businesses Look to AI to Be More 'Human' - 08/08/2018
CUSTOMER, DMG, Others Recognize Verint - 08/08/2018
Australia's 5G Networks Buys Two Inabox Brands - 08/07/2018
Call Recording, Deregulation & the Always-On Consumer - 08/07/2018
NuWave Picks Ribbon SBCs for Microsoft Teams - 08/07/2018
What AI Requires to Meet Its Promise - 08/07/2018
ATO Picks Accenture for Business Communications Integration - 08/06/2018
How to Have a Successful UC&C Implementation - 08/06/2018
How to Have a Successful UC&C Implementation - 08/06/2018
Call Center Scheduling Can Improve Outcomes from CX to Agent Retention - 08/06/2018
Call Recording, QM & Speech Analytics Add Up to Greater Value - 08/06/2018
How to Measure & Achieve FCR - 08/06/2018
The Importance of WFM & WFO - 08/06/2018
Chatbots Are Improving, Working With Us - 08/03/2018
Chatbots Invite Creativity - But Be Sure to Stay On-Brand - 08/02/2018
Ciena Takes the Lead in IHS Markit Scorecard - 08/02/2018
Flora, Fauna & GDPR Compliance - 08/02/2018
Broadvoice Buys YipTel - 08/02/2018
How and Why Network Configuration and Management Are Changing - 08/02/2018
How and Why Network Configuration and Management Are Changing - 08/02/2018
Why AIOps is Important to The New Intelligence - 08/02/2018
Agents Should Speak With Authority, Keep It Simple - 08/02/2018
Cloud9 Garners $14 million in Series B - 08/02/2018
How to Keep Morale High - 08/01/2018
Greater Flexibility Can Lead to Better Call Center Outcomes - 08/01/2018
FreeConferenceCall.com Targets Serbia - 08/01/2018
AgilOne Leverages AI, ML to Enhance CDP Solution - 08/01/2018
Shure to Expand Microphone Support With Designer 3.1 - 08/01/2018
What's Up with Cybersecurity Approaches & Spending - 07/31/2018
Revisiting the Smart City - 07/31/2018
Bright MLS Taps RingCentral for UC - 07/31/2018
Logitech to Buy Blue Microphones - 07/31/2018
Gartner Names Unified Communications Leaders - 07/30/2018
KodaCloud's Wireless Veteran Explains What AI Brings to WiFi - 07/23/2018
Lifesize Brings Voicera's AI Assistant to Conferencing - 07/20/2018
What You Need to Know About the New Adaptive & Intent-Based Networking Event - 07/19/2018
Salesforce Einstein Improves Lids Email Marketing Performance - 07/18/2018
AI & The Future of Work - 07/16/2018
LiveAction Leaders Discuss the Evolution of Network Management - 07/13/2018
Ponemon: AI Will Exacerbate Cybersecurity Skills Shortage - 07/12/2018
AppViewX Leaders Discuss the Power of Automation, AI - 07/11/2018
AgilOne Leverages AI, ML to Enhnace CDP Solution - 07/11/2018
IEEE Embraces OpenFog - 07/09/2018
IEEE Embraces OpenFog - 07/09/2018
The Value & Evolution of CPaaS - 07/06/2018
Macquarie Reportedly Seeking T5 Data Centers - 07/06/2018
Analytics, AI, ML Deliver Business Intelligence - 07/06/2018
NICE Satmetrix Publishes New NPS Benchmark Report - 07/06/2018
What Your Business Can Do to Drive Productivity - 07/06/2018
How AI & QA Deliver Better Results - 07/05/2018
Twilio Build To Empower Partners - 07/05/2018
Spoke Phone Introduces Dual-Mode Mobile Business Solution - 07/05/2018
Know What You Need to Save with SIP - 07/05/2018
How to Address Common Customer Frustrations - 07/05/2018
Immigration Hearings Increasingly Employ Audio Conferencing - 07/05/2018
How to Save on Your Telecom Costs - 07/03/2018
Plantronics Closes on Polycom - 07/03/2018
Choose Your Words Wisely for Optimal CX - 07/03/2018
Ad Tech Disrupted by AT&T Purchase - 07/03/2018
Ribbon Releases SBC 7.0 - 07/03/2018
IDC Names 5 Conversational AI Innovators - 07/02/2018
What You Need to Make XaaS Work - 07/02/2018
RingRx Expands Health Care Business Communications Solution - 07/02/2018
Vodafone UK Readies for 2018 5G Trials - 07/02/2018
RingCentral Signs On Icertis Contract Management - 07/02/2018
Brandofino Joins Yorktel As COO - 07/02/2018
Brandofino Joins Yorktel As COO - 07/02/2018
Using Advanced Call Center Technology to Drive Results - 07/02/2018
How to Use On-Hold Time Wisely - 07/02/2018
Canadians Launch 5G Development Sites, Plan 5G Corridor - 07/02/2018
TrueConf Certifies Yamaha YVC-1000, YVC-300 Speakerphones - 06/29/2018
Canada Revenue Agency Improves Call Centre Experiences - 06/28/2018
IEEE Embraces OpenFog - 06/28/2018
Why We Need Adaptive & Intent-Based Networks Now - 06/28/2018
Regardless of Generation, We All Want More Choices, Better Customer Service - 06/28/2018
Contribute Your Brain Power to The New Intelligence - 06/28/2018
New Vonage Nexmo Offering Enable Contact Center Customization - 06/27/2018
Voip-Pal.com Files Patent Infringement Case Against Amazon Alexa - 06/26/2018

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