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Paula Bernier Info


Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Sparkcentral's In-App Messaging Meets Customers Where They Are - 09/01/2015
10 Carriers to Get a Combined $1.5B from FCC's Rural Broadband Fund - 09/01/2015
Salesforce Unveils Service Cloud Lightning Console, Service Wave Analytics App - 09/01/2015
InfoCision Chief of Staff Talks About 'Taking Your Customer Care to the Next Level' - 08/31/2015
Avi Networks' Latest Application Delivery Controller Focuses on Security - 08/31/2015
ASOCS, eASIC Partner to Develop Custom NFV Acceleration Silicon - 08/31/2015
ADTRAN Embraces APIs - 08/31/2015
Cisco Sues HP for Alleged Breach of Contract - 08/31/2015
The Move to Mobile & Customer Satisfaction - 08/31/2015
Opening the Next Chapter on Customer Care: New Book Explores How to Elevate CX - 08/31/2015
Improve Lead Management, Boost Your Bottom Line - 08/31/2015
Web Scale Networking Week in Review: Ciena, Google, Nexenta, Wipro - 08/29/2015
Transforming Network Infrastructure Week in Review: Dell, Google, Mesosphere, Verizon - 08/29/2015
Logicalis US: Not All Cloud Providers Offer Enterprise-Level Solutions - 08/28/2015
SD-WAN Will be a Hot Topic at VMworld Next Week - 08/28/2015
How to Give Better CX in the Age of the Empowered Consumer - 08/27/2015
New Book Discusses Culture Differences, Impacts of the International Contact Center - 08/27/2015
Credit and Collection Association Pushes Back on RoboKiller - 08/27/2015
Yealink, Zoom Deliver Compatibility of Videoconferencing Solutions - 08/27/2015
BroadSoft Talks UC with TMC - 08/27/2015
Amazon's Scaled Back Consumer Device Efforts, Dash Button, and More - 08/27/2015
Blog Offers Advice on How to Sell People on Making a Change During Open Enrollment - 08/27/2015
Actionable Intelligence, Automation & Next Best Action Move to the Forefront - 08/26/2015
Lightning Strikes at Salesforce: CRM Giant Retools UI, Enables Responsive Design - 08/25/2015
Intel Details Its Gateway Strategy at IoT Evolution Expo - 08/24/2015
Cisco Turns on the Fog Machine at IoT Evolution Expo - 08/24/2015
Semtech Explains Why Its LPWAN Solution is the Best - 08/24/2015
Comings & Goings: Dialogic Taps Crank as CEO - 08/24/2015
IoT Evolution Week in Review: AT&T, Cisco, Covisint, Numerex - 08/22/2015
Transforming Network Infrastructure Week in Review: Big Switch, Fujitsu, Silver Peak - 08/22/2015
Google's Eddystone Moves Beacons Back into the Spotlight - 08/21/2015
IBM Exec Explains How Data Analysis Can Power Brand Engagement - 08/20/2015
PubNub Aims to Extend Its Reach in Terms of Developers, Capabilities - 08/20/2015
IoT Evolution Expo Panel Offers the Investor View of the Internet of Things Space - 08/20/2015
Sikorsky Explains How It's Leveraging Connected Technology - 08/19/2015
AT&T Looms Large at IoT Expo Evolution - 08/19/2015
New On-Ramp CEO: Low-Power Wide Area Technology is the Best Match for IoT - 08/19/2015
Panel on Drones Urges Industry to Address the Gaps - 08/19/2015
Eurotech CEO: Eclipse Kura Will be Major Influencer in IoT - 08/19/2015
WebNMS Showcases Two New Applications at IoT Evolution Expo - 08/19/2015
Kii Addresses Backend, Distribution Requirements of IoT - 08/19/2015
Covisint Aims to be the Go-To Source for IoT Identity-Centric Security - 08/19/2015
Clear2there Aims to Remove the Friction from the IoT Sales Process - 08/19/2015
Spireon CEO Talks Connected Car at IoT Evolution Expo - 08/18/2015
Analysts Emphasize That Transformation is What IoT is All About - 08/18/2015
AT&T Picks Metaswitch SBC for Software-Centric Effort - 08/18/2015
Big Switch Launches V3 of Big Cloud Fabric, with a Focus on P+V - 08/18/2015
API Outfit Apiary Wins New Funding, Launches Testing Service - 08/18/2015
IoT Battle of the Platforms Aims to Separate the Wheat from the Chaff - 08/18/2015
Risk Assessment, Sharing are Key to Optimal IoT Security, Panel Says - 08/18/2015
Security Panel Points to Endpoint Weaknesses, the Benefits of Fuzzing - 08/18/2015
IoT Evolution Expo Security Panelists Note the Power of Metadata - 08/18/2015
TMC Announces 2015 CUSTOMER Contact Center Technology Award Winners - 08/17/2015
After Its Initial Crash Landing, Autopilot Floats New Solution - 08/17/2015
Callback with Lower Risk, Faster Implementation: Virtual Hold Technology Delivers Cloud-Based Solution - 08/17/2015
MobileE2E Addresses Mobile Workforce with Apptrify - 08/17/2015
Human Capital Management - 08/17/2015
MaritzCX CEO Emphasizes the Importance of Drive, Passion & a Plan - 08/17/2015
The Benefits of Cloud and SDN for Financial Institutions - 08/17/2015
The Importance of Reducing Customer Effort, and Maybe Even Choice - 08/17/2015
Why the Service Help Desk is Changing, and What It Looks Like - 08/17/2015
NFV Zone Week in Review: ADTRAN, CENX, GENBAND - 08/15/2015
Transforming Network Infrastructure Week in Review: Fiber Mountain, PMC-Sierra, MRV - 08/15/2015
Carrier SDN Space Poised to Reach $5.7 Billion by 2019 - 08/14/2015
More Consumers Leveraging Twitter for Customer Service - 08/13/2015
Tracing the Path to More Agile Carrier Networks - 08/13/2015
ADTRAN Formally Announces TDS Telecom as Gigabit Broadband Customer - 08/13/2015
GENBAND, Wind River Demo Integrated vSBC, NFV Server Solution - 08/13/2015
ADTRAN Talks About the Benefits and Use Cases of Wi-Fi ProCloud Service - 08/12/2015
ADTRAN Details NFV, SDN Strategy, Including VNF Bundling - 08/12/2015
ADTRAN Reaches 200-Gigabit Communities Goal - 08/11/2015
Catching Up with Metaswitch's CEO as NFV and SDN Move Forward - 08/11/2015
Orchestration Outfit CENX Garners $12.5 Million in Funds - 08/11/2015
Listen and Learn; Consumer & Enterprise - 08/10/2015
IoT Security: Altair Semiconductor Explains Why It's Uniquely Positioned for the Job - 08/10/2015
Pipe Dream: AT&T, Partners Help Conserve Water Via Leak Prevention Solution - 08/10/2015
NFV Zone Week in Review: KT, NEC, Samsung, SK Telecom - 08/08/2015
Transforming Networking Infrastructure Week in Review: Diablo Technologies, EdgeConneX, PLUMgrid - 08/08/2015
Masergy's Cloud Router Wins Stratus Award - 08/07/2015
5G Service Revenues Pegged at $65 Billion by 2025 - 08/07/2015
Samsung vEPC is in Place at SK Telecom - 08/06/2015
New Study Sizes Up NFV, SDN Market & Profiles Players - 08/06/2015
JDSU Splits into Lumentum and Viavi - 08/05/2015
F5 Releases BIG-IP V12, Readies Virtual Edition for Azure Marketplace - 08/05/2015
Wheelings & Dealings: Onvoy Buys Broadvox, Creating Third-Largest CLEC by Rate Center - 08/05/2015
Mordor: Telemedicine Global Market to Reach $34B by End of 2020 - 08/04/2015
Network Security Vendor Talks Vulnerabilities of NFV, SDN - 08/04/2015
Provisioning Services Faster Could Mean Big Gains for Carriers - 08/04/2015
ABI: LTE is the Way Forward for Public Safety Networks - 08/03/2015
New F&S Study Looks at Cloud, Hybrid IT in Asia-Pac - 08/03/2015
NFV Zone Week in Review: Allot Communications, ClearPath, Northbound Networks - 08/01/2015
Transforming Network Infrastructure Week in Review: Actifio, Ericsson, Parasoft - 08/01/2015
ClearPath Joins OpenDaylight Shortly After Cohn Comes Aboard - 07/31/2015
InterDigital, University Demo How ICN and SDN Deliver the Best of All Worlds - 07/31/2015
How to Hold on to Customers in the World of the Empowered Consumer - 07/30/2015
Facebook's Focus on Mobile is Paying Off - 07/30/2015
Dell Certifies 6WIND Accelerator for NFV Platform - 07/29/2015
Allot Brings Virtual Traffic Detection to HP OpenNFV - 07/29/2015
NFV, SDN Should Help Carriers Better Address Fluctuating Capacity Requirements - 07/29/2015
TMF VP Explains the Implications SDN and Virtualization Will Have on OSS/BSS - 07/29/2015
F&S Offers Advice for Buyers, Sellers of Cloud Contact Centers in EMEA - 07/28/2015
Large Chinese Hospital Taps Avaya Solutions to Expedite New Capabilities - 07/28/2015
Ciena Exec: How and Why OTN is Different and Better than SONET/SDH - 07/28/2015
The Ups and Downs of NFV & SDN - 07/27/2015
The Wi-Fi Way: How This Unlicensed Wireless Technology Hit the Big Time - And What's Next - 07/27/2015
Transforming Network Infrastructure Week in Review: Equinix, IDT, Infinera - 07/25/2015
NFV Zone Week in Review: AT&T, Huawei, MontaVista - 07/24/2015
TMC Labs Announces the Winners of the IT Innovation Awards - 07/22/2015
Test & Measurement Security - 07/22/2015
IBM Expands Open Source Initiatives - 07/22/2015
A New Angle on Network Function Abstraction - 07/22/2015
NFV Forecast to be Worth $11.6 Billion in 2019 - 07/21/2015
AT&T Offers an Update on Its SDN, Virtualization Strategy - 07/21/2015
MontaVista Introduces New Platform for 5G, IoT, NFV - 07/21/2015
Savioke Robots to be Supported by Konica Minolta - 07/21/2015
KDDI R&D Labs to Leverage Wind River's Titanium Server - 07/20/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
Transforming Network Infrastructure: No Limits Software, Oracle, Sphere 3D - 07/18/2015
Transforming Network Infrastructure Week in Review: No Limits Software, Oracle, Sphere 3D - 07/18/2015
Japanese CSP to Use VMware's vCloud for NFV Solution - 07/17/2015
Transforming Network Infrastructure Week in Review: Arista Networks, EZchip, VMware - 06/27/2015
NFV Zone Week in Review: AT&T, Docker, Oracle, Red Hat - 06/27/2015
Oracle Introduces an Array of NFV Solutions - 06/26/2015
EZchip Anticipates New Business from Large Data Centers, CSPs - 06/25/2015
Salesforce Brings Live Customer Service to Mobile Apps - 06/25/2015
Amdocs Helps CSPs Migrate to New Data Warehouses, Leverage Big Data for Marketing, Sales & Network Planning - 06/25/2015
Amdocs Helps CSPs Migrate to New Data Warehouses, Leverage Big Data for Marketing, Sales & Network Planning - 06/25/2015
New Zealand CSP Taps Metaswitch for Virtualized VoLTE Proof of Concept - 06/25/2015
Red Hat Leverages Docker Containers for PaaS, Orchestration Solutions - 06/24/2015
OneAccess: NFV is Pricier Than CSPs May Have Initially Envisioned - 06/24/2015
Pica8 Allows Dynamic Policy Control on Edge-Core Switches - 06/24/2015
CUSTOMER, TMC Reveal Speech Technology Excellence Award Winners - 06/24/2015
Workforce Optimization - 06/24/2015
The Simple Way to Realize Improved Contact Center Services ROI - 06/24/2015
Intelligent Virtual Queuing for the Health Care Industry: A Prescription for More Effective Customer Service - 06/24/2015
Berger: Contact Center Callback is a 'No-Brainer' - 06/23/2015
IQ Services CEO Talks Contact Center Testing with TMCnet - 06/23/2015
Social Component Taking on Larger Call Center Visibility - 06/23/2015
Cloud Call Center Leader Helps Keep Quality High - 06/23/2015
Survey Says: CEOs Should Take the Reins on CX Initiatives - 06/23/2015
Sales Acceleration: Using Automation, Big Data & Targeted Content to Drive Revenues - 06/22/2015
Tips on How to Accomplish the Hard Work Related to Marketing Automation - 06/22/2015
InContact Partners with SmartAction, Talks About Social Customer Care - 06/22/2015
3CLogic Offers API to Support New Channels, Partners with HelpSocial - 06/22/2015
Quobis CEO Offers Update on WebRTC SIPPO Solution, Its Work with GENBAND - 06/22/2015
Support.com VP: Reducing Customer Effort is Key - 06/22/2015
Plivo Readies SIP Trunking Offering - 06/22/2015
Nexmo VP Chats About the Importance of Its API - 06/22/2015
Monet Software's Flurry of News Includes Salesforce Service Cloud Integration - 06/22/2015
Convergys Talks About What's Next in Analytics - 06/22/2015
Five9 Discusses TCPA - 06/22/2015
FurstPerson Helps Businesses to Lower Contact Center Agent Churn - 06/22/2015
NFV Zone Week in Review: ADVA, Corsa, Swisscom - 06/20/2015
Transforming Network Infrastructure Week in Review: Fiber Mountain, IBM, Internet2 - 06/20/2015
Mattersight Survey Suggests Emotion, Personality is Important in Customer Service - 06/19/2015
Infinite Media Helps Companies Make Sure Employees Are Ready for the Job - 06/18/2015
AMC Technology Makes It All Fit Together - 06/18/2015
NewVoiceMedia Expands on CRM-First Telephony Solution with WebRTC, WFM - 06/18/2015
MicroAutomation Says Saving Customers Time Makes for a Winning Service Strategy - 06/18/2015
AireSpring Readies Integration Between Its Contact Center, Hosted PBX Solutions - 06/18/2015
8x8 Expands Via Acquisition, Homegrown Product Expansion - 06/18/2015
Business Leader Criticizes FCC's Approach to TCPA - 06/17/2015
Intelliport Solutions Taps Altair for LTE Chipset - 06/16/2015
Some Clarity on NFV Orchestration - 06/16/2015
Corsa Brings Metering, QoS to SDN Hardware Solution - 06/16/2015
Vertical Releases New Wave of Unified Communications - 06/15/2015
Qosmos Embraces Arno for NFV - 06/15/2015
Dell Switches Support Pluribus Linux OS - 06/15/2015
Transforming Network Infrastructure Week in Review: Dell, NEC, Pluribus - 06/13/2015
NFV Zone Week in Review: Artesyn, ClearPath, NEC - 06/13/2015
WFO Continues to Evolve With Cloud, New Capabilities - 06/12/2015
CORD, G.fast Could Help Move Telcos to SDN, Open Networks Faster - 06/11/2015
Cobham Wireless Introduces Pooled-Use NFV Validation Solution - 06/10/2015
ZTE Choose Radisys MRF Again: This Time It's Virtualized - 06/10/2015
Anuta Announces New Channel Partners to Deliver Its SDN Orchestration Solution - 06/10/2015
University in Kansas Uses Airvana C-RAN Small Cell Solution in Its Coliseum - 06/09/2015
Telco Systems Unveils SDN Orchestrator - 06/09/2015
Masergy Deploys GENBAND's Kandy - 06/09/2015
Kwicr Provides Mobile App Owners with Broadband Acceleration Control - 06/08/2015
Cloud-Based UC Solutions Continue to Broaden in Functionality But There's Still Room for Premises-Based UC - 06/08/2015
Billing Solutions - 06/08/2015
Sangoma Continues to Expand Solutions Portfolio: Schmooze, RockBochs Acquisitions Add to Its Toolbox - 06/08/2015
Kansas City Taps Cisco for Broad-Ranging IoT Implementation - 06/08/2015
New Telco Systems Demarc Device Addresses SDN, More - 06/08/2015
Research and Markets: CSP Legacy Back Office Systems Can't Handle Virtualization - 06/08/2015
AT&T, Industry Organizations Challenge FCC Open Internet Order - 06/08/2015
Vodafone Expands Portfolio of M2M-Specific Hardware Solutions - 06/08/2015
The Wait Is Over: Altair Brings Affordable, Low Power, Robust LTE Connectivity to IoT - 06/08/2015
HDG Steps into the Spotlight: CEO Rod Hilton Explains How and Why - 06/08/2015
Empowering the Customer: How Sprint Helps Businesses Command Control of IoT - 06/08/2015
IoT, Analytics, Campers & Wearable Bananas - 06/08/2015
NFV Zone Week in Review: HP, Huawei, Nokia - 06/06/2015
Transforming Network Infrastructure Week in Review: ADVA, ALU, ECI, SanDisk - 06/06/2015
Wheelings & Dealings: BroadSoft Buys mPortal - 06/05/2015
Medical Device Outfit Taps Cognizant for Complaint Handling - 06/05/2015
Open Platform for NFV Group Aims to Help Expedite Telecom Virtualization with Arno - 06/05/2015
FullStory Gets $9M in Funding - 06/04/2015
Why the Service Help Desk is Changing, and What It Looks Like - 06/04/2015

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