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Paula Bernier Info


Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and M2M Evolution magazine. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Virtual Agents: Bringing Benefits Home with the New Cloud-based Contact Center - 04/17/2014
Lead Scoring: Predictive Analytics Can Unearth Hot Leads and Lower Marketing Costs - 04/17/2014
Call Recording Roundup - 04/17/2014
Personalization: Big Data Analytics Help Identify, Recognize Personal Life Events - 04/17/2014
Internal Processes & Customer Service - 04/17/2014
WebRTC Expert Phil Edholm to Speak at CX Hot Trends Symposium - 04/17/2014
CX Hot Trends Symposium to Offer Tips on How to Embrace Proactive Customer Care - 04/17/2014
Mediation and Billing Solution Providers Partner to Address Next-Gen Networks, Services - 04/15/2014
StackIQ Joins OpenStack Effort, Tapped by ALU - 04/15/2014
Talking M2M with Aricent - 04/15/2014
IDC: Logicalis Stands Benefit from SDN - 04/14/2014
SDN Zone Week in Review - 04/12/2014
OneAsia Employs SDN-based Pluribus Switch - 04/11/2014
OpenDaylight Project Offers Summer Internship - 04/11/2014
ConteXtream, Guavus Partner on NFV, SDN - 04/11/2014
COMPTEL Discourages FCC from Approving AT&T's Experiment Proposal - 04/11/2014
Huawei Opens OpenDaylight Lab in China - 04/09/2014
Freescale Buys Mindspeed ARM-based Multicore Solutions - 04/08/2014
Current Analysis Survey: CTOs, Strategy Drive NFV and SDN Buying - 04/07/2014
Wheelings & Dealings: WorkFlex Solutions Closes $3M Round - 04/07/2014
SDN Zone Week in Review: Cisco Embraces OpFlex, Rather Than OpenFlow, and More SDN News of the Week - 04/05/2014
Five9 Makes IPO Debut - 04/04/2014
WebRTC Roundup - 04/02/2014
Assessing the Costs and Savings of Lync - 04/02/2014
AudioCodes Helps Lync Scale - 04/02/2014
New Big Switch Networks CEO Talks Strategy - 04/02/2014
Machine-to-Machine Communications: The M2M Space is Poised for Big Things, But Faces Key Challenges - 04/02/2014
The Great Indoors - 04/02/2014
What's Now & What's Next - 04/02/2014
Advantech Leverages Netronome's SDN Solutions - 04/01/2014
Overture Enhances 6500 Aggregation & Switching Platform - 04/01/2014
ProphetStor's Software-defined Storage Solution Does Orchestration - 04/01/2014
Broadcom Delivers Multi-core Processor with 4X Competitors' Performance - 03/31/2014
Sigma Systems, NetYCE Integrate Solutions to Address Provisioning, Fulfillment Automation - 03/31/2014
SDN Zone Week in Review: Vendors Throw the Book at NFV, SDN - 03/29/2014
iM to Build Modular Colocation Facilities Along Allied Fiber Routes - 03/27/2014
Voice of the Customer: Customer Survey/Feedback Solution Roundup - 03/27/2014
Enterprise Collaboration Roundup - 03/27/2014
Napatech Suggests It's Time for Telcos to Rethink Their Networking Strategies - 03/26/2014
Multi-Tech Aims to Be the Apple of the M2M World - 03/26/2014
The Cloud, Microsoft, and Channel Eclipse - 03/26/2014
iM to Build Modular Data Centers Along Allied Fiber Routes - 03/26/2014
Metaswitch CTO Delivers NFV, SDN Guide for Telcos - 03/24/2014
Anuta Releases New SDN Software Release - 03/24/2014
Fatbeam Educates Us on the Competitive Fiber Services Market - 03/24/2014
Comlink Tells Story of Software, Network Expansion - 03/24/2014
SDN Zone Week in Review - 03/22/2014
SDN-Enabled Exchange Company Snaps Things into Place for Atlanta AWS Customers - 03/21/2014
The Future of Legacy Networks, Regulation and Service Provider Competition - 03/20/2014
Overgroup Aims to Make Service Provider Billing and Back Office More Flexible, Responsive - 03/20/2014
Telco Systems Jumps Aboard the Software Telco Bandwagon - 03/20/2014
SwitchRay, Still Feeling Acquisitive, Talks About Its Multifunctional Product Line - 03/20/2014
OneAccess Takes On Cisco with New Mid-Range Router - 03/20/2014
Overture Helps Carriers Make Their Networks More Programmable, Cost Efficient - 03/19/2014
Wilcon Announces Integration of Freedom, IX2, and Wilshire Connection - 03/19/2014
Want a Customer Experience Makeover? Enter This Contest to Win One! - 03/18/2014
Doxo Makes It Easier for Customers and Businesses to Connect - 03/18/2014
Oracle Provides Insight on WebRTC & the Customer Experience - 03/18/2014
VoIP Dialing Emphasizes Benefits of SIP, Talks About What's Next - 03/18/2014
Some Thoughts on What's Next for Customer Service and What's in a Brand - 03/18/2014
Tango Networks Brings Mobile UC Message to Competitive Wireline Providers - 03/18/2014
Sonus Gets Big with SBCs - 03/18/2014
Transition Networks Makes Testing and Launching Ethernet Services Easier for Carriers - 03/18/2014
Wolfe: Don't Underestimate the Little Guy - 03/18/2014
TelePacific Tells Story of Broad Portfolio, Strong Customer Service - 03/18/2014
BTI Systems Introduces New Wavelength Services Solution - 03/17/2014
SDN Startup Anuta Networks Releases New Network Management Software - 03/17/2014
TeleSphere Software Promotes New Special Circuit Management Platform - 03/17/2014
INTERNET TELEPHONY Congratulates Winners of the UC Excellence Awards - 03/17/2014
Blue Jeans Brings Together What Had Been Separate Islands of Videoconferencing - 03/17/2014
The Wireless Office: Mobile Apps Help Organizations Work More Efficiently, Effectively - 03/17/2014
The Latest in UC & IP PBX: Big Vendors Amass More Power; Mobility, Video Become Table Stakes - 03/17/2014
VoIP Dialing Emphasizes Benefits of SIP, Talks About What's Next - 03/17/2014
VoIP Logic Enables Next-Gen Service Providers to Take Control - 03/17/2014
A Report on Two Reports - 03/17/2014
SDN Zone Week in Review: Coriant Unveils New Solution; Cisco, MRV Talk SDN Strategy - 03/15/2014
Aspect Mentor Leverages Real-time Speech Detection for More Intelligent Contact Centers - 03/13/2014
AudioCodes, PortaOne Announce Interoperability to Address Mobile Enterprise - 03/13/2014
IBM's Watson Gets Cooking to Help the World Leverage Big Data - 03/12/2014
Coriant Officially Introduces its SDN-based Dynamic Optical Cloud Solution - 03/12/2014
MRV Announces ONF Membership, Work with ETSI NFV Group - 03/11/2014
O3 Project Unveils Early SDN WAN Compatibility Work - 03/10/2014
Optical Industry Group Coalesces Around Open Source, SDN - 03/10/2014
SDN Zone Week in Review: Khosla, Infonetics Make Revealing Observations about SDN - 03/08/2014
Khosla Sees SDN as an Enabler in Move to Cross-data Center Operating System - 03/06/2014
HP Moves to Help Telcos Address the OTT Threat - 03/06/2014
Wheelings & Dealings: M2M Outfit KORE Buys Jazz Wireless Data - 03/05/2014
Qosmos Lays Out Three-Stage NFV, SDN Strategy - 03/05/2014
Dell Expands NFV, SDN Efforts to Address Carriers - 03/05/2014
Carriers Slow Router, Switch Spending as They Formulate SDN Strategies - 03/04/2014
NEC Adds Scale, Interconnect Capabilities with New SDN Controller Release - 03/04/2014
Netronome Introduces New NFV, SDN Software, High-performance NICs - 03/04/2014
Radware Launches DefenseFlow v1.0 for NEC's Controller - 03/03/2014
Broadcom Introduces New OpenFlow SDN Solutions - 03/03/2014
Wheelings & Dealings: Westell Buys Cellular Specialties as In-building Wireless Heats Up - 03/03/2014
SDN Zone Week in Review: Mobile World Congress Generates a Flurry of NFV, SDN News - 03/01/2014
Indoor Small Cells Generate Heat, But Infonetics Lowers Overall Small Cell Forecast - 02/28/2014
Tech Support Outfit ICE Moves to the Cloud with - 02/27/2014
Telefonica I+D, Infinera Demo SDN-based NaaS - 02/27/2014
Aricent Unveils NFV, SDN Solutions at MWC - 02/26/2014
Facebook, WhatsApp, and the Software Telco Transformation - 02/26/2014
Tier 1 Carriers Make NFV, SDN News at MWC - 02/26/2014
CreaNODE Delivers Mobile Backhaul Service Assurance Solution for the SDN Age - 02/25/2014
MNOs Can Benefit from SDN Too, Says Elephant Talk - 02/25/2014
Nominum Simplifies Marketing, Customer Care for CSPs - 02/24/2014
Wheelings & Dealings: Continuing Its Marketing Automation Shopping Spree, Oracle Snaps Up BlueKai - 02/24/2014
Radware Unveils NFV, SDN Mobile Solutions for Security, Service Chaining and More - 02/24/2014
VSS Monitoring Unveils New Solution for Scalable, Best-in-class Enterprise Security - 02/24/2014
ZyXEL EVP Explains the Evolution of Intrusion Detection and Prevention Systems - 02/24/2014
SDN Zone Week in Review: A Time for Pairing - 02/22/2014
Radisys Unveils Carrier-Grade NFV, SDN Gear - 02/21/2014
Assessing the Costs and Savings of Lync - 02/21/2014
Gigamon Announces NFV for Tools - 02/21/2014
Nokia Rumored to Be Seeking NSN-Juniper Merger - 02/20/2014
HP, Wind River Partner to Deliver NEBS-compliant NFV - 02/20/2014
Procera, Openet to Demo NFV-based Policy Solution at MWC - 02/19/2014
Accedian Targets Cablecos with NFV Solution - 02/19/2014
Comings & Goings: HP Reportedly Moving Mayer to Head Up New NFV Business - 02/18/2014
Wheelings & Dealings: GENBAND's uReach Acquisition Part of Larger Service Provider Transformation Strategy - 02/18/2014
SDN Zone Week in Review: A Busy Week of Ericsson - 02/15/2014
Ericsson and Ciena Partnership - Paving the Way for NFV, SDN Success - 02/14/2014
CEO: Metaswitch Aims to a Challenger for Customers - 02/13/2014
Equipment Incumbents, Startups Move on NFV, SDN, vEPC Opportunity - 02/13/2014
Wheelings & Dealings: Aeroflex Buys SDN Test Firm Shenick - 02/13/2014
Cyan Introduces 100gbE Support, CE2.0 API to Its Packet-optical SDN Solutions - 02/12/2014
VoIP Logic Offers Users of its PaaS Solution New Unique Administrative Capabilities - 02/12/2014
Ericsson Previews a Variety of Cellular, NFV, SDN News - 02/12/2014
Wheelings & Dealings: Audi Revs Up Connected Vehicles with RacoWireless Partnership - 02/12/2014
Wheelings & Dealings: Lithium Rumored to Be Tying the Bow on Klout Acquisition - 02/11/2014
Mobile Backhaul Savings from SDN May Be Bigger Than Previously Expected - 02/11/2014
ONF Group Issues SDN Best Practices, Use Cases Document - 02/11/2014
AudioCodes Intros One Voice Operations Center for Lync & Hosted - 02/11/2014
NSN Introduces New NFV Telco Cloud Solutions - 02/10/2014
New Big Switch Networks CEO Talks Strategy with TMCnet - 02/10/2014
SDN Zone Week in Review: OpenDaylight Project Unleashes Hydrogen, and Other SDN News - 02/08/2014
Aeris White-Labels M2M Solution, Goes Global - 02/07/2014
Taqua Unveils VoWiFi Solution - 02/06/2014
OpenDaylight Project Releases Hydrogen - 02/05/2014
Wheelings & Dealings: Arkadin Buys Consulting Outfit - 02/05/2014
Ericsson Opens SDN Lab - 02/04/2014
Brocade Unveils New SDN-focused Channel Effort - 02/04/2014
Comings & Goings: SDN, NFV Leader Nadeau Joins Brocade - 02/03/2014
NFV, SDN Continue to Generate Heat, Debate - 02/03/2014
ITEXPO Panel Explains How to Save Money and Expand Productivity Via UC and the Cloud - 02/03/2014
ALU Tells ITEXPO Audience that Enterprises Can Use IMS to Drive Savings, Transform Communications - 01/30/2014
IBM's Diaz Tells ITEXPO Audience to Push for Open Cloud Solutions - 01/29/2014
Software Telco Panel Explores How and Why Carriers Are Embracing NFV, SDN - 01/29/2014
Raco Introduces New Version of M2M Platform, Gartner's Best Provisioning Solution Honor - 01/29/2014
ITEXPO Panel Considers What's Next for Customer Service - 01/29/2014
ITEXPO Panel Offers Advice on What to Emphasize in Branding - 01/29/2014
AudioCodes Highlights Big New SBC at ITEXPO - 01/29/2014
Vitelity's vMobile Gives Mobile User PBX Parity - 01/29/2014
CradlePoint Spotlights New Multi-Function M2M Solution for Retail - 01/28/2014
Sonus Discusses What's New in SBCs, Strategy - 01/28/2014
MegaPath Tells Its Enterprise Shared Voice, Cloud, and Channel Partner Story at ITEXPO - 01/28/2014
151 Advisors President: Cellcos Could Secure, Integrate Businesses' Mobile Apps for End Users - 01/28/2014
151 Advisors President: Cellcos Could Secure, Integrate Businesses' Mobile Apps for End Users - 01/28/2014
Myplanet Helps Telecom Companies Better Understand Customer Needs, and Design More Targeted Web and Mobile Solutions - 01/28/2014
8x8 Broadens Its Contact Center Offerings, Expands Abroad - 01/28/2014
Easy, Personalized & Smart: Calabrio Helps Green Mountain Coffee Better Manage, Analyze Its Contact Centers - 01/28/2014
SmartVoice Conference Analyzes Call Recording, Archiving - 01/28/2014
SmartVoice Conference Keynoter: Next Decade Will Move Us to Hypervoice - 01/28/2014
Mohney Opens SmartVoice Conference in Miami, Urging Attendees to Embrace the Next Wave of Voice - 01/28/2014
Cisco Pushes Cloud, SDN, Internet of Everything Products, Vision - 01/28/2014
LiveOps Expands its Cloud Contact Center Solutions with UserEvents Acquisition - 01/27/2014
NEC Readies NFV, SDN Demos - 01/27/2014
SDN Zone Week in Review: A Primer for Next Week's SDN Precon in Miami - 01/25/2014
Emulex Helps Network Operators Ramp Up, SDN-enabled Virtual Networks - 01/24/2014
BTI Systems Sees Good Success with SDN; Is An IPO in its Near Future? - 01/24/2014
Organizations Benefit from Dedicated Workforce Management Solutions with Next-Gen Technologies - 01/23/2014
Cloudnexa Designated a Top AWS Consulting Partner - 01/22/2014
ACG, Netsocket Offer Assessments, Forecasts around SDN - 01/22/2014
RingCentral Officially Unveils Office Enterprise Edition, RingCentral Meetings - 01/22/2014
Ciena CTO Says NFV, SDN, More Ubiquitous Cloud Will Take Off in 2014 - 01/22/2014
Openwave Mobility Noted as a Key Player in NFV-, SDN-based Video - 01/22/2014
How the Channel Can Benefit from NFV; and Pluribus Partners with Big to Tap U.K. Market - 01/21/2014
Comings & Goings: Bluenose Analytics Hires Blackmore to Help Address Customer Experience - 01/21/2014
Comings & Goings: Bluenose Analytics Hires Blackmore to Help Address Customer Experience - 01/21/2014
SDN Zone Week in Review - 01/18/2014
Tilera Emphasizes Strong Stable of Intellectual Property - 01/17/2014
What's New in Connected Cars - 01/17/2014
Asset Sharing & the On-Demand Movement: How Connectivity is Enabling People to Be More Efficient Consumers - 01/17/2014
Smart Buildings, Smart Cities: How M2M Is Being Used for the Greater Good - 01/17/2014
Platform for Change: New Leaders Position Multi-Tech for Innovation, Responsiveness, Growth - 01/17/2014
Happy New Year! - 01/17/2014
Qosmos Emphasizes Its DPI Successes - 01/16/2014
OpenDaylight SDN Effort Welcomes Coriant, ZTE - 01/16/2014
F5 Offers Comment, Clarification on Software-Defined Discussion - 01/16/2014
Lemko Exec Offers Radical New View on Cellular Data Networks - 01/16/2014
Get Ready for a Year of Intense Cellco Marketing, VoLTE Intros & Mobile Intelligence - 01/16/2014
Lync Roundup: What Microsoft Lync Partners Are Offering and Why - 01/16/2014
An Update on Lync - 01/16/2014
Infonetics Surveys the SDN in the Data Center Frontier - 01/16/2014
SBCs Answer the Call: Solutions Adapt to Address New Form Factors, Technologies, Applications - 01/16/2014
Blazing a Trail on the Software Telco Frontier: ILEC Saddles Up for What's Next in Communications - 01/16/2014
What's Driving Software Telco? - 01/16/2014
PanTerra Networks Leads the Next Wave of Unified Cloud Services - 01/16/2014
Intelemedia Brings Together Call Centers to Leverage Star Players, Drive Performance - 01/15/2014
Come Together, Right Now, Over Me: Companies Get Acquisitive About the Customer Experience - 01/15/2014
Cloud Contact Center Roundup - 01/15/2014





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