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Paula Bernier Info


Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Infinera Reveals New Products, Emphasizes End-to-End Capabilities - 10/06/2015
Microsoft Educates ITEXPO Attendees on Skype for Business - 10/06/2015
NFV Essentials Week in Review: ALTEN Calsoft Labs, AT&T, Bayonette - 10/03/2015
Transforming Network Infrastructure: China, Dell, NJFX - 10/03/2015
Yorktel Speaks, Writes about UC - 10/02/2015
Survey Explores Channel Preferences, the Contact Center-Online Shopping Connection - 10/02/2015
AT&T Expands NFV, SDN Offerings, Discusses Suppliers - 10/02/2015
The Value of Capturing and Recording Speech Communications - 10/01/2015
Disgruntled Apple Customer Calls Out Tim Cook - 09/29/2015
HP, Pica8 Partner on Open Networking, SDN in a Challenge to Cisco - 09/28/2015
Transforming Network Infrastructure: Amazon, Cisco, Huawei - 09/26/2015
NFV Essentials Week in Review: Huawei, Mirantis, Oracle, Overture - 09/26/2015
MegaPath Intros New Partner SPIFF, Offers Hosted VoIP Selection Tips - 09/25/2015
Ovum Report Examines Cloud Contact Center Arena - 09/25/2015
WebRTC: It's Good for Customer Service - 09/25/2015
Lightspeed is Among Those Helping Retailers Make the Digital Transformation - 09/25/2015
SolidFire Expands into France, Germany - 09/25/2015
APIs and Open Source are the New Direction for Communications - 09/24/2015
ONOS Loves the Drake - 09/24/2015
Module Company u-blox to Release Cat-1 Solutions Starting Next Month - 09/23/2015
Qstream Helps Improve Sales Rep Retention, Grow Revenues - 09/23/2015
CenturyLink Adds BroadSoft Collaboration, UC Features for its SIP Trunk, VoIP Customers - 09/22/2015
Huawei to Outfit China Mobile for Small-Scale vIMS Pilot Test - 09/22/2015
A Review of Five Prevalent Customer Service-Related Topics - 09/22/2015
NFV Essentials Week in Review: AT&T, Docker, Oracle - 09/19/2015
Transforming Network Infrastructure Week in Review: BSRIA, IHS Infonetics, Ovum - 09/19/2015
Cavium GM Talks Small Cells and Expanding Wi-Fi - 09/17/2015
Cypher Answers the Call for Better Mobile Audio Quality - 09/17/2015
Brocade Introduces Flow and Topology Managers - 09/17/2015
Broadvoice Expands Its Portfolio via a Partnership with Five9 - 09/17/2015
Organizations Benefit from Allowing Agents to Work from Home - 09/17/2015
CORD, Could Help Move Telcos to SDN, Open Networks Faster - 09/16/2015
Taking a Fresh Look at How to Improve the Customer Experience - 09/16/2015
Semiconductor Space Consolidation: Intel to Buy Altera, Avago to Purchase Broadcom - 09/16/2015
TCPA Compliance - 09/16/2015
AT&T Offers An Update on Its SDN, Virtualization Strategy - 09/16/2015
Amdocs Helps CSPs Migrate to Hadoop, Leverage Big Data - 09/16/2015
INTERNET TELEPHONY Announces 2015 Channel Excellence Award Winners - 09/16/2015
Analyzing the Apple-Cisco Partnership: The Good, The Bad, and The Potentially Ugly - 09/16/2015
ITEXPO: Discover the Next Frontier in Communications - 09/16/2015
Summit Tech CEO: Industry is Ready to Take IMS-Enabled VoLTE to the Next Level - 09/15/2015
Datos IO Unveils Distributed Versioning Platform for Scale-Out Databases - 09/15/2015
Sunsight Instruments Introduces Microwave Path Alignment Solution - 09/15/2015
TouchCommerce Enhances Agent, Customer Engagement Platform - 09/15/2015
Mosaik Expands on TowerSource, Gets Closer to the Customer Experience - 09/15/2015
Telefonica Concludes NFV/SDN PoC with NEC/NetCracker - 09/15/2015
Oracle Releases New Application Orchestrator - 09/15/2015
Dataos IO Unveils Distributed Versioning Platform for Scale-Out Databases - 09/15/2015
Industry Giants Align to Create a Video Compression Alternative to HEVC - 09/14/2015
Sequans Emphasizes the Momentum Behind CAT-1, CAT-0 LTE - 09/14/2015
Mexia Helps More Efficiently Engage People, Resources - 09/14/2015
Inmarsat Launches Internet of Everywhere Strategy - 09/11/2015
Nokia Offers Solution for More Intelligent Small Cell Site Selection - 09/11/2015
Tower Cloud to Provide Dark Fiber to Top-Tier Cellular Operator - 09/11/2015
Arrow Electronics Helps Make OEM Products More Manageable for Users - 09/11/2015
Guerrilla RF Introduces New Solutions for the Rest of Us - 09/10/2015
Deviser Instruments Unveils Feature-Packed Handheld Tech Tools - 09/10/2015
On-Ramp is Now Called Ingenu - 09/10/2015
BMC Introduces Digital Enterprise Management Strategy, New Automation Features - 09/10/2015
Conversocial Adds Resolution Management, Instagram-Related Features - 09/10/2015
Alcatel-Lucent Helps Keep Highway Traffic Moving in England - 09/08/2015
Transforming Network Infrastructure Week in Review: ADTRAN, EMC, Oracle, Platform9 - 09/05/2015
NFVZone Week in Review: ASOCS, Avi Networks, eASIC, Nexenta - 09/05/2015
Apple, Cisco Join Forces - What It Could Mean for Them, and the Rest of Us - 09/02/2015
Sprint Rolls Switch Into Mobile Workplace Bundle, Marking Switch's First Carrier Win - 09/02/2015
Challenges and Solutions for Data-Driven Marketing - 09/02/2015
Indiana Telco Taps ADTRAN for Gigabit FTTH - 09/02/2015
Sparkcentral's In-App Messaging Meets Customers Where They Are - 09/01/2015
10 Carriers to Get a Combined $1.5B from FCC's Rural Broadband Fund - 09/01/2015
Salesforce Unveils Service Cloud Lightning Console, Service Wave Analytics App - 09/01/2015
InfoCision Chief of Staff Talks About 'Taking Your Customer Care to the Next Level' - 08/31/2015
Avi Networks' Latest Application Delivery Controller Focuses on Security - 08/31/2015
ASOCS, eASIC Partner to Develop Custom NFV Acceleration Silicon - 08/31/2015
ADTRAN Embraces APIs - 08/31/2015
Cisco Sues HP for Alleged Breach of Contract - 08/31/2015
The Move to Mobile & Customer Satisfaction - 08/31/2015
Opening the Next Chapter on Customer Care: New Book Explores How to Elevate CX - 08/31/2015
Improve Lead Management, Boost Your Bottom Line - 08/31/2015
Web Scale Networking Week in Review: Ciena, Google, Nexenta, Wipro - 08/29/2015
Transforming Network Infrastructure Week in Review: Dell, Google, Mesosphere, Verizon - 08/29/2015
Logicalis US: Not All Cloud Providers Offer Enterprise-Level Solutions - 08/28/2015
SD-WAN Will be a Hot Topic at VMworld Next Week - 08/28/2015
How to Give Better CX in the Age of the Empowered Consumer - 08/27/2015
New Book Discusses Culture Differences, Impacts of the International Contact Center - 08/27/2015
Credit and Collection Association Pushes Back on RoboKiller - 08/27/2015
Yealink, Zoom Deliver Compatibility of Videoconferencing Solutions - 08/27/2015
BroadSoft Talks UC with TMC - 08/27/2015
Amazon's Scaled Back Consumer Device Efforts, Dash Button, and More - 08/27/2015
Blog Offers Advice on How to Sell People on Making a Change During Open Enrollment - 08/27/2015
Actionable Intelligence, Automation & Next Best Action Move to the Forefront - 08/26/2015
Lightning Strikes at Salesforce: CRM Giant Retools UI, Enables Responsive Design - 08/25/2015
Intel Details Its Gateway Strategy at IoT Evolution Expo - 08/24/2015
Cisco Turns on the Fog Machine at IoT Evolution Expo - 08/24/2015
Semtech Explains Why Its LPWAN Solution is the Best - 08/24/2015
Comings & Goings: Dialogic Taps Crank as CEO - 08/24/2015
IoT Evolution Week in Review: AT&T, Cisco, Covisint, Numerex - 08/22/2015
Transforming Network Infrastructure Week in Review: Big Switch, Fujitsu, Silver Peak - 08/22/2015
Google's Eddystone Moves Beacons Back into the Spotlight - 08/21/2015
IBM Exec Explains How Data Analysis Can Power Brand Engagement - 08/20/2015
PubNub Aims to Extend Its Reach in Terms of Developers, Capabilities - 08/20/2015
IoT Evolution Expo Panel Offers the Investor View of the Internet of Things Space - 08/20/2015
Sikorsky Explains How It's Leveraging Connected Technology - 08/19/2015
AT&T Looms Large at IoT Expo Evolution - 08/19/2015
New On-Ramp CEO: Low-Power Wide Area Technology is the Best Match for IoT - 08/19/2015
Panel on Drones Urges Industry to Address the Gaps - 08/19/2015
Eurotech CEO: Eclipse Kura Will be Major Influencer in IoT - 08/19/2015
WebNMS Showcases Two New Applications at IoT Evolution Expo - 08/19/2015
Kii Addresses Backend, Distribution Requirements of IoT - 08/19/2015
Covisint Aims to be the Go-To Source for IoT Identity-Centric Security - 08/19/2015
Clear2there Aims to Remove the Friction from the IoT Sales Process - 08/19/2015
Spireon CEO Talks Connected Car at IoT Evolution Expo - 08/18/2015
Analysts Emphasize That Transformation is What IoT is All About - 08/18/2015
AT&T Picks Metaswitch SBC for Software-Centric Effort - 08/18/2015
Big Switch Launches V3 of Big Cloud Fabric, with a Focus on P+V - 08/18/2015
API Outfit Apiary Wins New Funding, Launches Testing Service - 08/18/2015
IoT Battle of the Platforms Aims to Separate the Wheat from the Chaff - 08/18/2015
Risk Assessment, Sharing are Key to Optimal IoT Security, Panel Says - 08/18/2015
Security Panel Points to Endpoint Weaknesses, the Benefits of Fuzzing - 08/18/2015
IoT Evolution Expo Security Panelists Note the Power of Metadata - 08/18/2015
TMC Announces 2015 CUSTOMER Contact Center Technology Award Winners - 08/17/2015
After Its Initial Crash Landing, Autopilot Floats New Solution - 08/17/2015
Callback with Lower Risk, Faster Implementation: Virtual Hold Technology Delivers Cloud-Based Solution - 08/17/2015
MobileE2E Addresses Mobile Workforce with Apptrify - 08/17/2015
Human Capital Management - 08/17/2015
MaritzCX CEO Emphasizes the Importance of Drive, Passion & a Plan - 08/17/2015
The Benefits of Cloud and SDN for Financial Institutions - 08/17/2015
The Importance of Reducing Customer Effort, and Maybe Even Choice - 08/17/2015
Why the Service Help Desk is Changing, and What It Looks Like - 08/17/2015
NFV Zone Week in Review: ADTRAN, CENX, GENBAND - 08/15/2015
Transforming Network Infrastructure Week in Review: Fiber Mountain, PMC-Sierra, MRV - 08/15/2015
Carrier SDN Space Poised to Reach $5.7 Billion by 2019 - 08/14/2015
More Consumers Leveraging Twitter for Customer Service - 08/13/2015
Tracing the Path to More Agile Carrier Networks - 08/13/2015
ADTRAN Formally Announces TDS Telecom as Gigabit Broadband Customer - 08/13/2015
GENBAND, Wind River Demo Integrated vSBC, NFV Server Solution - 08/13/2015
ADTRAN Talks About the Benefits and Use Cases of Wi-Fi ProCloud Service - 08/12/2015
ADTRAN Details NFV, SDN Strategy, Including VNF Bundling - 08/12/2015
ADTRAN Reaches 200-Gigabit Communities Goal - 08/11/2015
Catching Up with Metaswitch's CEO as NFV and SDN Move Forward - 08/11/2015
Orchestration Outfit CENX Garners $12.5 Million in Funds - 08/11/2015
Listen and Learn; Consumer & Enterprise - 08/10/2015
IoT Security: Altair Semiconductor Explains Why It's Uniquely Positioned for the Job - 08/10/2015
Pipe Dream: AT&T, Partners Help Conserve Water Via Leak Prevention Solution - 08/10/2015
NFV Zone Week in Review: KT, NEC, Samsung, SK Telecom - 08/08/2015
Transforming Networking Infrastructure Week in Review: Diablo Technologies, EdgeConneX, PLUMgrid - 08/08/2015
Masergy's Cloud Router Wins Stratus Award - 08/07/2015
5G Service Revenues Pegged at $65 Billion by 2025 - 08/07/2015
Samsung vEPC is in Place at SK Telecom - 08/06/2015
New Study Sizes Up NFV, SDN Market & Profiles Players - 08/06/2015
JDSU Splits into Lumentum and Viavi - 08/05/2015
F5 Releases BIG-IP V12, Readies Virtual Edition for Azure Marketplace - 08/05/2015
Wheelings & Dealings: Onvoy Buys Broadvox, Creating Third-Largest CLEC by Rate Center - 08/05/2015
Mordor: Telemedicine Global Market to Reach $34B by End of 2020 - 08/04/2015
Network Security Vendor Talks Vulnerabilities of NFV, SDN - 08/04/2015
Provisioning Services Faster Could Mean Big Gains for Carriers - 08/04/2015
ABI: LTE is the Way Forward for Public Safety Networks - 08/03/2015
New F&S Study Looks at Cloud, Hybrid IT in Asia-Pac - 08/03/2015
NFV Zone Week in Review: Allot Communications, ClearPath, Northbound Networks - 08/01/2015
Transforming Network Infrastructure Week in Review: Actifio, Ericsson, Parasoft - 08/01/2015
ClearPath Joins OpenDaylight Shortly After Cohn Comes Aboard - 07/31/2015
InterDigital, University Demo How ICN and SDN Deliver the Best of All Worlds - 07/31/2015
How to Hold on to Customers in the World of the Empowered Consumer - 07/30/2015
Facebook's Focus on Mobile is Paying Off - 07/30/2015
Dell Certifies 6WIND Accelerator for NFV Platform - 07/29/2015
Allot Brings Virtual Traffic Detection to HP OpenNFV - 07/29/2015
NFV, SDN Should Help Carriers Better Address Fluctuating Capacity Requirements - 07/29/2015
TMF VP Explains the Implications SDN and Virtualization Will Have on OSS/BSS - 07/29/2015
F&S Offers Advice for Buyers, Sellers of Cloud Contact Centers in EMEA - 07/28/2015
Large Chinese Hospital Taps Avaya Solutions to Expedite New Capabilities - 07/28/2015
Ciena Exec: How and Why OTN is Different and Better than SONET/SDH - 07/28/2015
The Ups and Downs of NFV & SDN - 07/27/2015
The Wi-Fi Way: How This Unlicensed Wireless Technology Hit the Big Time - And What's Next - 07/27/2015
Transforming Network Infrastructure Week in Review: Equinix, IDT, Infinera - 07/25/2015
NFV Zone Week in Review: AT&T, Huawei, MontaVista - 07/24/2015
TMC Labs Announces the Winners of the IT Innovation Awards - 07/22/2015
Test & Measurement Security - 07/22/2015
IBM Expands Open Source Initiatives - 07/22/2015
A New Angle on Network Function Abstraction - 07/22/2015
NFV Forecast to be Worth $11.6 Billion in 2019 - 07/21/2015
AT&T Offers an Update on Its SDN, Virtualization Strategy - 07/21/2015
MontaVista Introduces New Platform for 5G, IoT, NFV - 07/21/2015
Savioke Robots to be Supported by Konica Minolta - 07/21/2015
KDDI R&D Labs to Leverage Wind River's Titanium Server - 07/20/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
Transforming Network Infrastructure: No Limits Software, Oracle, Sphere 3D - 07/18/2015
Transforming Network Infrastructure Week in Review: No Limits Software, Oracle, Sphere 3D - 07/18/2015
Japanese CSP to Use VMware's vCloud for NFV Solution - 07/17/2015
Transforming Network Infrastructure Week in Review: Arista Networks, EZchip, VMware - 06/27/2015
NFV Zone Week in Review: AT&T, Docker, Oracle, Red Hat - 06/27/2015
Oracle Introduces an Array of NFV Solutions - 06/26/2015
EZchip Anticipates New Business from Large Data Centers, CSPs - 06/25/2015
Salesforce Brings Live Customer Service to Mobile Apps - 06/25/2015
Amdocs Helps CSPs Migrate to New Data Warehouses, Leverage Big Data for Marketing, Sales & Network Planning - 06/25/2015
Amdocs Helps CSPs Migrate to New Data Warehouses, Leverage Big Data for Marketing, Sales & Network Planning - 06/25/2015
New Zealand CSP Taps Metaswitch for Virtualized VoLTE Proof of Concept - 06/25/2015
Red Hat Leverages Docker Containers for PaaS, Orchestration Solutions - 06/24/2015
OneAccess: NFV is Pricier Than CSPs May Have Initially Envisioned - 06/24/2015
Pica8 Allows Dynamic Policy Control on Edge-Core Switches - 06/24/2015

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