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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and M2M Evolution magazine. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

Horn Offers Update on KORE, Raco Integration - 01/27/2015
Harnessing Change - 01/26/2015
The Billion-Dollar Game Changer: Schmooze Com and the Open Source Community Set the PBX Free - 01/26/2015
Wi-Fi Goes Big - 01/26/2015
AT&T Offers an Update on Its Toggle BYOD Solution - 01/26/2015
Wearable Cameras Proliferate - 01/26/2015
Assembly Helps Developers Find, Monetize Open Source Contributions - 01/26/2015
Call Recording Roundup - 01/26/2015
Transforming Network Architecture: EdgeConneX, NJFX, OVS, Zayo - 01/24/2015
NFV & SDN Zone Week in Review: Software Telco Congress, Tektronix, Bell Labs - 01/24/2015
CenturyLink Provides Quick SDN Update - 01/23/2015
Super Bowl Sunday - How DAS is Helping Fans, Businesses Stay Connected - 01/23/2015
Altair Semiconductor Addresses IoT with LTE-Specific Solutions - 01/22/2015
Voxox Readies Cloud Phone Announcement for ITEXPO Miami - 01/21/2015
New Version of Bell Labs Energy Tool Addresses Apps, NFV, SDN - 01/21/2015
Wearables Go to Work - 01/21/2015
On Watch: Vodafone Helps to Keep Lively Subscribers Connected - 01/21/2015
WFO Supports Remote Workforces and Innovation - 01/21/2015
TMC, Crossfire Announce IoT Excellence Award Winners - 01/21/2015
Creating a Well Tempered Network: M2M Security Firm Gets New Funds, Leader, Name - 01/21/2015
Getting to Them First: How Proactive Customer Service Benefits Everyone - 01/21/2015
Talygen Takes Business Management Automation to the Next Level - 01/21/2015
Interest Grows for Call Centers in the Caribbean, Central America - 01/21/2015
Listen Closely to Deliver Optimal Customer Support - 01/20/2015
Big Data Analytics Can Address Compliance in Addition to Customer Preferences - 01/20/2015
Bringing An Expert Eye to Your WebRTC Implementation - 01/20/2015
NFV & SDN Zone Week in Review: F5 Networks, Mavenir, Software Telco Congress - 01/17/2015
Transforming Network Infrastructure Week in Review: Citrix, GIA, Infonetics - 01/17/2015
Real Time Communications Gets into the Mix - 01/15/2015
ABI Research: IoT Analytics to Drive $5.7B in Supplier Revenues This Year - 01/15/2015
Wheelings & Dealings: Mavenir's Purchase of Ulticom Signals LTE's Growing Diameter Demands - 01/15/2015
TeamSupport Leader Offers His Perspective on the Customer Experience - 01/14/2015
F5 Survey Offers Insight into the 'Huge' and Growing Business Application Arena - 01/14/2015
Telinta's Stiso: Cloud, Mobile VoIP, White-Label Solutions Loomed Large in 2014 - 01/14/2015
Telinta's Stiso: Cloud, Mobile VoIP, White-Label Solutions Loomed Large in 2014 - 01/14/2015
Taking the Lead: This Isn't Your Father's Lead Generation - 01/12/2015
Voice4Net Launches WebRTC-based RTC Client - 01/12/2015
TMC Announces CUSTOMER Product of the Year Award Winners - 01/12/2015
Marketing Automation - 01/12/2015
TeleTech's Humanify Enables Clients to Deliver Expert Customer Service - 01/12/2015
TeamSupport Leader Offers His Perspective on the Customer Experience - 01/12/2015
Dialogic's Moynihan Dishes on the Latest in Tech & How to Stay Ahead of the Curve - 01/12/2015
Key ITEXPO Miami Themes for ADTRAN: Cloud, VARs, Wi-Fi - 01/12/2015
Transforming Network Infrastructure Week in Review: Agile Networks, Coriant, Infonetics - 01/10/2015
NFV & SDN Week in Review: DigitalRoute, Logicalis, Metaswitch, Sonus - 01/10/2015
Voxbone's Goldstein Shares Sunny Outlook on the Economy & the Future of UC - 01/08/2015
Tick-Tock: Intel, Partners Deliver Ever-Increasing Advancements - 01/08/2015
Automation Helps Amp Sales, Marketing Efforts, Revenue Growth - 01/08/2015
Ingate's Johnson: WebRTC Has 'Enormous' Potential - 01/07/2015
IntelliCom Analyst, ITEXPO Miami Speaker Assesses Lync Rebranding and UC Landscape - 01/07/2015
2015: A Year of OSS Transformation, NFV Liftoff in Carrier Networks - 01/07/2015
WebRTC Speaks to a Wide Range of Enterprise Applications - 01/07/2015
Most IT Professionals Plan to Adopt Software-Defined Solutions - 01/06/2015
Alcatel-Lucent: Service Provider SDN Promises Agility, Efficiency - 01/06/2015
GENBAND Helps Carriers Walk the OTT Walk with fring, Kandy - 12/23/2014
BELIEVE: How RTC Could Make Our Holiday Wishes Come True - 12/22/2014
NFV & SDN Zone Week in Review: Array Networks, IDC, Infonetics, OPNFV Project - 12/20/2014
Transforming Network Infrastructure Week in Review: Calient, Calsoft, Dell, EXFO, Midokura, WebNMS - 12/20/2014
New Nebula Solution Helps Enterprises Expedite OpenStack Adoption - 12/19/2014
AT&T Exec: 75 Percent of Our Network Will Be Virtualized by 2020 - 12/19/2014
Gift Idea: GEEKFUEL Delivers with Monthly Packages of the Precious - 12/17/2014
ADC Vendor Array Networks Helps Launch OPNFV Project - 12/17/2014
Report: FCC Unlikely to Issue New Call for Open Internet Input - 12/17/2014
MuleSoft Founder: APIs, Mobile Devices are Driving New Customer Experiences - 12/17/2014
Calient, CIAN Explore the Use of Optical Circuit Switching in the Software-Centric World - 12/15/2014
NFV & SDN Zone Week in Review: Fortinet, InterCloud, Juniper, OneAccess - 12/13/2014
Transforming Network Infrastructure Week in Review: Alcatel-Lucent, EMC, Infinera, WebNMS - 12/13/2014
Call Center Hiring Gets Competitive in the Philippines - 12/12/2014
Calsoft Complements WebNMS Symphony with Its Professional Services - 12/12/2014
Image Resolution - 12/11/2014
The IN Crowd: High Tech Grows in Indiana - 12/11/2014
Sales Amplification: Marrying CRM, Contact Centers & Potentially Other Systems Can Drive New Business - 12/11/2014
Virtual Agents - 12/11/2014
The Role of Inventory Visibility in the Customer Experience - 12/11/2014
New Methods for Matching Customers and Agents Help Improve the Service Experience - 12/11/2014
Making the Contact Center Pay Off: Big Data, CRM Increase Value for the Total Enterprise - 12/11/2014
Critical Telecommunications Database could be Transitioned under FCC process: Risk to Consumers, Public Safety and National Security - 12/11/2014
MobileIron: As Mobile Applications, Devices Become More Central to Our Lives, So Too Will Security - 12/11/2014
1Stream: Cloud Benefits are Great for Contact Centers - 12/10/2014
Aspect Study Personifies Company Customer Service Types - 12/10/2014
Fortinet Joins HP's Partner Program - 12/10/2014
Ensuring Positive Business Outcomes in the Services-Centric World - 12/09/2014
Fortinet Joins HP's Partner Program - 12/09/2014
Sprint's M2M Director Highlights What's Cool in IoT - 12/09/2014
AT&T Comments about the Recent Past, the Future of M2M and the IoT - 12/09/2014
GENBAND Extends NFV Activities with Membership in ALU Ecosystem - 12/08/2014
InterCloud, Juniper Demo Benefits of NFV - 12/08/2014
SDN OS from ON.Lab is Now Available for Download - 12/08/2014
Vodafone Leader Shares Expectations for M2M in the Year Ahead - 12/08/2014
ThingWorx Leader Assesses 2014, Offers View on Year Ahead in Internet of Things - 12/08/2014
NFV & SDN Zone Week in Review: Artesyn, DataCore, HP, Intel, JDSU, KEMP, Saisei - 12/06/2014
Security Firm Adopts 8x8 Cloud Solution - 12/05/2014
6WIND Demos Virtual Accelerator Running on HP Gear - 12/05/2014
State Regulators: CenturyLink Should Pay Penalty for 911 Outage - 12/04/2014
Infonetics: Carrier Ethernet Spending 'Unprecedented' in Q3 2014 - 12/04/2014
MP3 Inventor Fraunhofer Talks HD Voice - 12/04/2014
Panasonic Discusses How HD Voice Reinforces the Value of VoIP - 12/04/2014
The New Workspace: Tech Players Jockey for Dominance at the Virtual Water Cooler - 12/04/2014
Progress Software to Buy Development Tool Firm Telerik - 12/04/2014
Change is a Constant at Three Leading Infrastructure Suppliers - 12/04/2014
Making Websites Pay Off - 12/04/2014
Wireless LAN - 12/04/2014
INTERNET TELEPHONY Recognizes Lync Pioneers - 12/04/2014
Midokura Open Sources MidoNet - 12/04/2014
Amdocs Intros NFV Orchestrator, Aligns Policy Solution with ETSI Work - 12/04/2014
Big Time: Transbeam Expands to Meet the Growing Needs of Even the Largest of Enterprises - 12/04/2014
Calling It Splits - 12/04/2014
Saisei Granular Flow Solution Available at the HP SDN App Store - 12/04/2014
ADC, Load Balancing Company KEMP Comes Aboard the Intel Ecosystem - 12/03/2014
Artesyn's Centellis 8840 Amps Up Hardware Support for NFV, SDN - 12/03/2014
JDSU Puts NFV, SDN to the Test - 12/03/2014
snom Explains How DECT Stacks Up Next to Cellular and Wi-Fi - 12/02/2014
NetEnt Picks DataCore for Software-Defined Storage - 12/02/2014
NetNumber Joins ETSI NFV Group - 12/02/2014
Wheelings & Dealings: Intel Buys Secure Password Startup PasswordBox - 12/01/2014
IntraNext Guards Personal Information from Agents' Eyes and Data Files - 12/01/2014
Cisco Continues to Expand Fog Computing Effort - 11/24/2014
Dorado Supports NFV MANO in Redcell Service Management Suite - 11/24/2014
Assembly Helps Developers Find, Monetize Open Source Contributions - 11/24/2014
Eurotech: Fog Computing by Any Other Name is Just as Sweet - 11/24/2014
Ericsson, IBM Partner on 5G Phased Array Antenna Research Effort - 11/24/2014
PLAT.ONE CEO Explains the Value of Fog Computing - 11/24/2014
NFV & SDN Zone Week in Review: Extreme Networks, MEF, Radisys, Vitesse, Wedge - 11/22/2014
Transforming Network Infrastructure Week in Review: Dell, Dot Hill, IBM - 11/22/2014
Lawrence Livermore Lab Evaluates New HPC Cluster - 11/21/2014
Vitesse CTO: SDN to Control Carrier Ethernet Services - 11/21/2014
K2 CEO Explains How to Make the Most of Fog Resources - 11/21/2014
Fog Computing Conference Speakers Explain How to Improve IoT Security - 11/21/2014
Opengear Adds Cellular Failover Capability - 11/20/2014
Cisco's Morales: Intelligent Networking is Critical for Fog Computing - 11/20/2014
HP: Partnerships Are Key to Support Telcos in their Move to NFV - 11/20/2014
IBM IoT Expert: Connectivity Will Impact Product Design, Marketplace Expectations - 11/20/2014
Aspect Accepts Early Adopters for WebRTC-based Platform - 11/18/2014
Sonus Gets E-Rate Certification, Talks WebRTC - 11/18/2014
Mahindra Comviva Taps Radisys - 11/17/2014
Extreme Expands Portfolio, Adds Partners - 11/17/2014
NFV & SDN Zone Week in Review: Corsa, Dell'Oro, Juniper - 11/15/2014
Arkin Net Comes Out of Stealth Mode, Tells SDN Network Visibility Story - 11/14/2014
AT&T Offers an Update on Its Toggle BYOD Solution - 11/13/2014
AT&T Offers an Update on Its Toggle BYOD Solution - 11/13/2014
Homegrown M2M Platform Enables Vodafone to Be More Responsive - 11/13/2014
Telematics - 11/13/2014
When It Rains It Pours - 11/13/2014
Demo Shows Potential of SDN-BGP to Connect SDN Islands Anywhere in the World - 11/13/2014
New Dell'Oro Group Study Offers Five-Year Outlook on NFV - 11/13/2014
TeleTech's Humanify Enables Clients to Deliver Expert Customer Service - 11/12/2014
HP, Nokia Partner on NFV - 11/12/2014
WebNMS Supports Unified Carrier Ethernet, MPLS Orchestration - 11/12/2014
New Report Delves into the World of Carrier NFV, SDN - 11/11/2014
Wheelings & Dealings: IoT Players KORE, Raco Combine under ABRY Partners - 11/11/2014
Understanding Your Customers to Differentiate & Grow Your Business - 11/11/2014
The New Help Desk: TeamSupport Enables Businesses to Better Understand Their Customers - 11/11/2014
The Uber Contact Center: LiveAnswer Brings On-Demand Model to Customer Service - 11/11/2014
SAP Unveils New Work Solutions, Sees Smart Glass as a Key Business Enabler - 11/11/2014
Getting Personal: The Value of Contextual & Experiential Communications - 11/10/2014
PGi Continues Expansion with Marketing Collaboration Acquisition - 11/10/2014
Call Recording: It Pays to Know the Rules, But Rules Vary By State - 11/10/2014
Digital Signage - 11/10/2014
Contact Center Performance: Taking Your Organization to the Next Level - 11/10/2014
Understanding Your Customers to Differentiate & Grow Your Business - 11/10/2014
Identifiers, Attributes & Network: Neustar Puts the Most Relevant & Current Data at Your Fingertips - 11/10/2014
Samsung: Smartwatches & Other Wearables Aren't Just for Consumer Apps - 11/10/2014
Mitel Increases Bid for ShoreTel - 11/10/2014
Creating a 'Well Tempered' Network: M2M Security Firm Gets New Funds, Leader, Name - 11/10/2014
Transforming Network Infrastructure Week in Review: Cisco, Internet2, Joyent - 11/08/2014
NFV & SDN Zone Week in Review: Brocade, Juniper, Midokura - 11/08/2014
M2M Satellite Outfit ORBCOMM to Buy Peer SkyWave - 11/07/2014
CohesiveFT Rolls Out New Management Tool for Virtual Environments - 11/07/2014
Students Participate in HackNJIT to Develop & Innovate - 11/07/2014
OpenDaylight Project Gets Three New Members - 11/06/2014
Comings & Goings: Brocade Lures Another Important Engineer - 11/06/2014
You Make the Call - 11/06/2014
Juniper Virtualizes the MX Router, Aims to Help Carriers Operationalize NFV - 11/06/2014
Hosted/Cloud VoIP and UC - 11/05/2014
Temasys is Working on Something Big - 11/05/2014
Vidyo Shares Views of WebRTC-Enabled Video - 11/05/2014
GENBAND's WebRTC Evangelist Talks Real-World Implementations - 11/05/2014
Dialogic Views WebRTC as Key Catalyst for Developers - 11/05/2014
Plantronics Explains How Wearables Can Elevate the WebRTC Experience - 11/05/2014
Talking with TokBox about WebRTC - 11/05/2014
Voice4Net: WebRTC Powers Unique, Purpose-Built Solutions - 11/05/2014
WebRTC V to Focus on User Adoption - 11/05/2014
A WebRTC Primer - 11/05/2014
GENBAND's Kandy Helps Clients More Effectively Engage with Customers - 11/05/2014
Wheelings & Dealings: Customer Feedback Company Allegiance Combines with Maritz Research to Form New Customer Experience Giant - 11/05/2014
OIF & ONF Members Present SDN Prototype Test Results - 11/04/2014
Radware Launches ADCs - 11/04/2014
Open Networking Lab Open Sources SDN OS for Service Providers - 11/04/2014
Cloud Players Position for Ongoing Increase in Public IT Cloud Services Spending - 11/03/2014
Midokura Open Sources MidoNet, Challenging Juniper - 11/03/2014
SDN Zone Week in Review: Big Switch Unveils SDN Kit; Meru Applies SDN to Lync, Wi-Fi; VSS Talks Visibility - 11/01/2014
Transforming Network Infrastructure Week in Review: Studies Explore Virtualization, F5 Leader to Retire - 11/01/2014
FCC Chairman Spotlights 911 Reliability in the New Fiber- and IP-based World - 10/31/2014
Cisco: Single Applications Can Drive Holistic Strategies in Connected Transportation - 10/30/2014
Sensity: The Move to LED Public Lighting Could Be a Boon for Public IoT Deployments - 10/30/2014
CounterPath Awarded Patent on Cross-Network UC - 10/29/2014
What's Now and What's Next in Enterprise Communications - 10/29/2014
Voice4Net Launches WebRTC-based RTC Client - 10/29/2014
Meru Introduces SDN Management Dashboard, Apps, and App Store - 10/29/2014
Aerohive Tapped for Apple-led ConnectED Effort - 10/28/2014

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