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Paula Bernier Info

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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

The Perils of Ignoring Existing Accounts - 05/24/2018
AudioCodes Powers Time2Market's Cloud Complete - 05/24/2018
The Value of Unified Communications Device Management - 05/24/2018
How Technology Can Help You Engage Employees - 05/24/2018
ABRY Merges Breakthrough Technology Group, NexusTek - 05/23/2018
Listen, Learn, and Help - The Keys to Success - 05/23/2018
SD-WAN Offers Many Benefits, Supplier & Model Choices - 05/23/2018
ISI Telemanagement Wins Compliance Partner Award - 05/23/2018
NICE inContact's CXone Wins Business Award - 05/23/2018
How to Create CX Efforts with Measurable Results - 05/22/2018
Chatbots Charging on the Scene - 05/22/2018
Roos Tells TBI's Growth Story - 05/22/2018
Customer Data Platforms - What They Are, Why They're Needed - 05/21/2018
Evolve IP Highlights M24Seven Partnership Successes - 05/18/2018
How to Assess Effective Call Center Scheduling - 05/18/2018
How to Leverage Technology to Build Brand, Revenues - 05/18/2018
Dialpad Buys Real-time Speech Recognition Company TalkIQ - 05/18/2018
How to Approach Software Licensing in a Fully Virtualized 5G Environment - 05/18/2018
How to Gain Maximum Value from Call Recording - 05/18/2018
RingCentral Unveils SD-WAN Certified Partners Program - 05/17/2018
Firstcom Europe Buys Difference Corp. - 05/17/2018
Unified Office Aims for Quality with New Patent - 05/16/2018
Knowlarity Buys Sunoray for AI, SMB Customers - 05/16/2018
Pareteum Strikes $3M Licensing Deal for iPass SmartConnect - 05/16/2018
Teleopti Brings AI to WFM - 05/16/2018
Twilio Announces Private Offering - 05/15/2018
Some GDPR Compliance Advice - 05/15/2018
Call Accounting Can Help with GDPR Compliance - 05/15/2018
Voip Unlimited Introduces DDoS Mitigation Service - 05/15/2018
Nutanix Unleashes Beam, Era, Flow Software - 05/15/2018
NICE inContact Delivers FedRAMP-Authorized Cloud Contact Center Solution - 05/15/2018
Great Leaders Care About People, Take Responsibility - 05/14/2018
How to Drive Agent Engagement, Retention - 05/14/2018
Chatbots Are Great, But Don't Forget the Human Touch - 05/11/2018
BPA, Bliss: Don't Forget the Human Touch - 05/11/2018
Study Suggests AI Could Improve Employee Onboarding, Engagement - 05/11/2018
Toshiba America, XMedius Partner on FoIP - 05/11/2018
Why Data Analytics Is Important to Employee Engagement, Retention - 05/10/2018
ISI to Appear At, Sponsor Engage18 Event - 05/10/2018
Alberta Schools Invest in VoIP Initiative - 05/10/2018
Monet Software Wins WFO Award - 05/10/2018
How Utilities Can Benefit from Open Networking - 05/10/2018
Webinar to Address As-a-Service Monetization - 05/10/2018
Why IoT, Smart Cities Need Adaptive Networks - 05/09/2018
Trunking Analysis Delivers Availability, Cost Savings - 05/09/2018
Changing Work Trends, Tools & Technologies - 05/09/2018
Kununu Introduces Automated, Anonymous Employee Surveys - 05/09/2018
VOX Partners with Ocular on O!Connect - 05/08/2018
RingCentral Expands APAC Effort - in Australia - 05/07/2018
VMware Floats Virtual Cloud Network Vision - 05/07/2018
Contact Center Traffic Forecasting - 05/07/2018
You've Got Personality, And Marketers Want It Too - 05/07/2018
How Customer Service Can Get Onboard with Digital Transformation - 05/04/2018
Call Accounting Addresses Compliance, Best Practices Support - 05/03/2018
How to Address Call Center Absenteeism - 05/03/2018
How Workforce Management Delivers Better Outcomes - 05/03/2018
Making the Case for Layer 1 Encryption - 05/03/2018
VoIP Supply Introduces IP PBX for SMBs - 05/02/2018
Coaching, Culture, Scheduling Are Key to Good Call Center Management - 05/02/2018
Pareteum Wins New Business in Asia, Indian Subcontinent - 05/01/2018
VirtualPBX Introduces WebRTC-based Web Phone - 05/01/2018
McGugan Comes Back to Avaya - 05/01/2018
New BullsEye Phone Solution Does POTS-to-VoIP Conversion - 05/01/2018
VoIP Supply Offers Device-as-a-Service - 04/30/2018
Versa CEO Talks About Company's SD-WAN Successes - 04/30/2018
How Conferencing Expert Bose Supports Collaboration - 04/30/2018
How Undersea Cable Operators Are Responding to Growing Needs - 04/30/2018
BuzzBoard Offers Vertical Business Intelligence - 04/30/2018
Data Analytics, Workflow Solutions Deliver Better Outcomes - 04/30/2018
How DNS Can Help Your Cloud Scale - 04/27/2018
Megaport Brings SDN to RagingWire's US Data Centers - 04/27/2018
How WFM Addresses Contact Center ASA - 04/27/2018
How to Evaluate a New Business Communications Solution - 04/27/2018
Barracuda, Cisco, Microsoft, Nutanix Join Puppet Ecosystem - 04/27/2018
Optical Networks Continue to Grow - 04/27/2018
Why Teamwork Matters, and How It Works - 04/27/2018
Creating Reports That Enable Understanding - 04/27/2018
Good to Great: How QM Helps You on That Journey - 04/26/2018
The Gig Economy Reaches the Call Center - 04/26/2018
Amazon's Ring Adopts Aspect WFM Solution - 04/26/2018
How Agents Can Become Better Listeners - 04/26/2018
Large Thai Bank, AV Integrator, Pick HARMAN - 04/26/2018
What Contact Center Agents Need to Deliver Maximum Value - 04/26/2018
Nureva Enables High-Quality Audio for Dynamic Collaboration - 04/25/2018
Nurvea Enables High-Quality Audio for Dynamic Collaboration - 04/25/2018
Amazon's Ring Adopts Aspect WFM Solution - 04/25/2018
BT Lays Plans to Terminate PSTN-Based Wholesale Offering - 04/24/2018
The Value of Call Accounting and Reporting Solutions - 04/24/2018
Ribbon Named Softswitch, SBC, Trunk Gateway Leader - 04/24/2018
How to Improve Your Contact Center's Greeting, On-Hold Experiences - 04/24/2018
Survey: IoT Developers Prefer Cloud - But Not Google Cloud - 04/24/2018
Phone.com's Cohen Discusses the Future of Communications - 04/24/2018
Gemalto's Liepert to Present on NFV - 04/24/2018
Ciena Discusses the Importance of Listening, Adapting - 04/24/2018
How Businesses Can Benefit from VoIP - 04/24/2018
Gemalto's Tharakan to Present on NFV - 04/23/2018
Vonage Meets Customers Where They Are - 04/23/2018
Do Not Disturb Feature Addresses Productivity - 04/23/2018
Speed-to-Lead Optimization Tips - 04/23/2018
Voxbone Welcomes New VP of Product - 04/20/2018
AFCOM, IDC Studies Assess Cloud, Data Center Spending Trends - 04/20/2018
Speech Analytics Provide Contact Centers Internal, External Benefits - 04/20/2018
MyEyeDr Focuses on Vonage - 04/20/2018
MyEyeDr Focuses on Vonage - 04/20/2018
What's Meaningful About the New MEF Specs - 04/20/2018
Bloomberg BETA: Models Are Key to Machine Intelligence - 04/19/2018
Cisco Reveals Cloud Customer Service Ambitions - 04/19/2018
Tessler Details Plans for BroadSoft, Cisco Product Integrations - 04/19/2018
Cisco Consolidates Collaboration Under Webex - 04/18/2018
Monet Software Prepares to Again Leapfrog Competition - 04/17/2018
Monet Software Prepares to Again Leapfrog Competition - 04/17/2018
How and Why Networks Are Changing - 04/17/2018
Social Media Is Just One Way to Connect - 04/17/2018
The Benefits and Forecast Growth of CPaaS - 04/17/2018
Vendors Issue Studies with GDPR in Sight - 04/17/2018
Use Hold Time to Build Your Brand - 04/17/2018
Versa Showcases Cloud IP Platform - 04/16/2018
The Down-Home Value of Local Presence DIDs - 04/16/2018
Why Video Is a Great Engagement Tool - 04/16/2018
CORD Two-Tier Architectures Address 5G Complexity - 04/16/2018
Google Introduces Deep Learning AV Model - 04/16/2018
SimpleWAN Unveils SD-WAN 2.0 Solution - 04/14/2018
Big Data Brings Better Results in Call Center - 04/13/2018
Billion-Dollar Construction Firm Cements Deal with CloudGenix - 04/13/2018
WFM Enables Scheduling Adherence and Compliance - 04/13/2018
Customer Service Is Going Omnichannel & More - 04/11/2018
SonicWall Secures Microsoft Office Files, PDFs - 04/10/2018
MEF Announces Two New Specs, New Certification - 04/10/2018
Why 5G Will Be a Gamechanger - 04/10/2018
Big Data Analytics + Call Centers = Better Results - 04/10/2018
VoIP Innovations Delivers REST APIs - 04/10/2018
SD-WAN Market, Products Mature - 04/10/2018
WFM Is All That and a Bag of Chips - 04/10/2018
Networks, Like People, Are Going to Have to Adapt - 04/09/2018
Google Blogs About Plans to Use P4Runtime - 04/09/2018
Why Call Tracking Matters - 04/09/2018
Procrastination Is OK, Just Not in Sales - 04/09/2018
Show You're Flexible and You Care with Omnichannel - 04/09/2018
Don't Put Customer Experience on the Backburner - 04/09/2018
How to Train & Make Believers Out of Your Reps - 04/06/2018
Why Cablecos Are Embracing DAA, Fiber Deep - 04/05/2018
Software Monetization Involves Control, Management, Tracking & Packaging Flexibility - 04/05/2018
Why Audio Conferencing is a Good Team Collaboration Tool - 04/05/2018
Rackspace, Switch Join Forces on Managed Services - 04/05/2018
Alcide Deliver, Demos Data Center and Cloud Operations Security Platform - 04/05/2018
SD-WAN Solutions Suppliers Focus on Security - 04/05/2018
Super Charging Conference Calls - 04/04/2018
How to Ensure Acceptable Call Quality for Remote Agent Interactions - 04/04/2018
Why Healthcare Entities Should Integrate Communications into Workflow - 04/04/2018
Ciena's Adaptive Network Addresses 5G, More - 04/04/2018
PCI Non-Compliance Can Cost You - 04/04/2018
How SD-WAN Delivers Cost Savings, Other Benefits - 04/04/2018
Speed to Contact Adds VoIP Endpoint Support - 04/03/2018
Hospital Calls On Windstream for Wavelengths - 04/03/2018
ESpanix Gets Into the Groove with Coriant - 04/03/2018
Blockchain Early Adopters Will Likely Include Finance, Logistics, Utilities - 04/03/2018
Global Blockchain Poised for Major Growth - 04/03/2018
Zipwhip Takes Business SMS to the Next Level - 04/03/2018
Rocscience Tells Its Nureva HDL300 Audio Conferencing Story - 04/03/2018
NVIDIA Taps Mellanox for Ethernet, InfiniBand - 04/03/2018
RingCentral Helps World Vision Ring Up Savings - 04/03/2018
Work It: The Remote Trend - 04/02/2018
Why You Should Adopt Sales Lead Tracking Software - 04/02/2018
How to Prepare Networks for IoT - 04/02/2018
The Inspiring Story of Tomas Gorny - 04/02/2018
Explosion of Use Cases Call for More Flexible Software Licensing, Monetization - 03/29/2018
NetScaler Powers Citrix MSP SD-WAN Offering - 03/29/2018
NetScaler Powers Citrix MSP SD-WAN Offering - 03/29/2018
Pica8 Puts Innovation on Display - 03/29/2018
CISO Group Picks Nubeva's StratusEdge - 03/29/2018
CISCO Group Picks Nubeva's StratusEdge - 03/29/2018
Sanaghan to Support ClearOne at CUK - 03/29/2018
Approaching CX, Marketing & Sales More Holistically and Successfully - 03/28/2018
Metaswitch Enables Composable Networking with CNPs, Dell EMC Deal - 03/28/2018
LATAM Sees Surge of Submarine Cable Projects - 03/28/2018
Metaswitch Enables Composable Networking with CNPs, Dell EMC Deal - 03/28/2018
Analytics Enable Understanding, Preparedness & Improved Products and Services - 03/28/2018
Facebook-Cambridge Analytica Controversy Prompts Investigations, Contemplation - 03/27/2018
What I Learned From a Life Telecommuting - 03/27/2018
What's Needed for Ubiquitous Enterprise Videoconferencing - 03/27/2018
How to Enable Group Judgment - 03/27/2018
Eliminating Silos Can Improve CX and Productivity - 03/27/2018
How Scheduling, Forecasting Software Can Improve CX, KPIs - 03/27/2018
SDN = Agility, Automation & Programmability - 03/26/2018
Marshall Launches 10 Touchscreen, 64-Channel Digital Audio Monitor - 03/26/2018
Nature, Nuture, Strategy & Sales Success - 03/26/2018
Marchex Deliver New Speech Analytics Release, Dashboard - 03/23/2018
Ciena Help MSOs Expand on Fiber Deep Efforts - 03/23/2018
Dell EMC Launches Universal CPE Solutions - 03/23/2018
Catchbox Microphone Encourages Audience Engagement - 03/23/2018
What Call Center Scheduling Software Can Do for You - 03/22/2018
ML Could Help Data Centers Address IoT - 03/22/2018
How to Make Call Centers Work Better - 03/22/2018
Yealink Gives Mia Distribution the Gold - 03/22/2018
Call Reporting Solutions Prevent Missed Opportunities - 03/22/2018
Cogito Claims AI + EI = Better CX - 03/21/2018
VoIP Innovations Touts DID Benefits - 03/21/2018
Apple, IBM Partner on AI, ML - 03/21/2018
Know the Productivity Tools the Team is Actually Using - 03/21/2018
How to Use Psychometrics to Understand Call Center Behaviors - 03/21/2018

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