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Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

TSN Licenses SPIRIT DSP Mobile Technology - 01/23/2018
Cradlepoint Offers Broad Packages, Subscription-Based Options - 01/23/2018
What's Driving Change in Videoconferencing? - 01/23/2018
Biamp Expands A/V Platform with New Amp, Mics - 01/23/2018
Avtex Buys QoS Telesys from Genesys - 01/23/2018
Gartner: Midmarket UCaaS to Approach $3B - 01/23/2018
HMD Global Sponsors Nigerian Tech Startup Event - 01/23/2018
Flu Season Could Cost Businesses Over $9B - 01/23/2018
How to Make Conference Calls Work - 01/23/2018
Breaking Down 5G Barney-Style - 01/23/2018
FTC, DoJ Green-light Cisco-BroadSoft Combo - 01/22/2018
The Trouble with the Do-Not-Call Registry - 01/22/2018
Unified Office Takes TCNOPS to the Next Level - 01/22/2018
Listen Up! Don't Forget the Microphones - 01/22/2018
Why Blockchain Could Be a Gamechanger - 01/22/2018
Blog Offers Tips on Effective Sales Calls - 01/22/2018
VMware Tells Retail Story - 01/19/2018
Gemalto Platform Enables Software Monetization - 01/19/2018
Teleopti Captures Gold with Microsoft - 01/19/2018
Newcastle Crowns Verint Its Digital Engagement Supplier - 01/19/2018
Why 5G is Great - and Maybe Not So Great - 01/19/2018
Zayo Picks Versa for SD-WAN - 01/19/2018
How to Design a Collaboration Space - 01/19/2018
Ringless Voicemail Becomes Subject of Hot Debate - 01/19/2018
The InfoLearning Center: Resource Prepares InfoCision Communicators to Deliver Top-Notch Service - 01/19/2018
Amdocs Introduces 5G-Ready, Slicing-Supporting Monetization Solution - 01/19/2018
Paid Endorsements: Instagram Helps Influencers Keep It Real - 01/19/2018
Influencers Have Taken Over Online Video - 01/19/2018
What's Happening with MiFID II Now - 01/19/2018
QA Shows Who & What's Working - 01/18/2018
What Agents Have to Gain from AI - 01/18/2018
TW Solutions Touts New Telephony Investments - 01/18/2018
Patton Makes Case for Building a Fence - 01/18/2018
What's Happening with Caller ID Fraud - 01/17/2018
How WFM Software Impacts CX - 01/17/2018
What to Consider with Managed SD-WAN - 01/17/2018
China Erects Barriers to SD-WAN, VPN - 01/17/2018
Gig Economy Work Calls for New WFO/WFM Solutions - 01/17/2018
Influencers Have Taken Over Online Video - 01/17/2018
5G Is on Its Way - 01/16/2018
Rosenworcel Makes Case for 5G Spectrum Auction - 01/16/2018
Broadcom, Eidetic Partner on NVMe-oF over TCP/IP - 01/16/2018
Microphone Technology Makes the Most of Audio Conferencing - 01/16/2018
Fly Jamaica Turns Up Call Center - 01/15/2018
Q-nomy Introduces myVisit Chatbot - 01/15/2018
Why Contact Centers Using Remote Agents Need WFM - 01/12/2018
How to Shop for Contact Centers - 01/12/2018
Ethernet Alliance Promotes 200/400 - 01/12/2018
SDN Helps Address IoT Requirements - 01/12/2018
Biz Technology Solutions, Enghouse Interactive Align - 01/12/2018
Airtel Announces VoLTE on Nokia Endpoints - 01/11/2018
France's CELESTE Employs Coriant 7100 - 01/11/2018
White-Label Cloud Outfit Egenera Introduces New Channel Program - 01/10/2018
Celebrating the New Year with MiFID II. Wait, What? - 01/10/2018
International Businesses Should Consider Language Choice, Tone - 01/10/2018
Shure Starts Shipments of IntelliMix P300 - 01/10/2018
Gaming Goes Gigabit - 01/09/2018
Sangoma Buys Dialogic CCD - 01/09/2018
Selling Your Sales Staff on Your Business - 01/09/2018
5G Could Play a Starring Role at CES - 01/09/2018
Fax Lives! Here's What's New - 01/09/2018
Investment Bank Turns to NICE COMPASS - 01/09/2018
Licensing Key to Device Vendors' Digital Transformation - 01/09/2018
NR Standards Informed AT&T's 5G Timing - 01/09/2018
North Korea, Russia, 5G & the Winter Olympics - 01/09/2018
Happy Days Are Here Again - 01/08/2018
Columnist Promotes Phone-Based Sales - 01/08/2018
Cleaning House: How Telecom Expense Management Can Save You a Bundle - 01/08/2018
Understanding Performance Can Aid in Improvement - 01/08/2018
How Channel Can Be Disruptive, Grow Revenue - 01/08/2018
IntelePeer to Use $15M for Expansion - 01/08/2018
3CLogic, MapAnything Integration Enhances Agent Efficiency - 01/05/2018
AT&T, Verizon, Studies Comment on 5G Timing - 01/05/2018
Don't Keep Them Waiting! - 01/05/2018
New Fuze Patent Streamlines Contact Information - 01/05/2018
UNH-IOL Offers NVMe-oF Testing, Software, List - 01/05/2018
Telecom Audits Can Result in Big Value - 01/04/2018
Libitel to Ring in 2018 with New Features - 01/04/2018
Visa Protects Bank Customers from Fraud - 01/04/2018
What I Expect for 2018 - 01/04/2018
Why Apple, Aspect Are Keen on India - 01/04/2018
AI, CTI, WFM Transform Call Centers - 01/03/2018
How Agent Training, WFM Impact CX - 01/03/2018
Vi Explains Benefits of Phone.com Solution - 01/03/2018
Virtual Assistants Could Generate $7.7B by 2025 - 01/02/2018
Nokia Reportedly Readying New-Generation 3310 Phone - 01/02/2018
Mastercard Exec Discusses Identity Advancements - 01/02/2018
India's PM Employs Videoconferencing for Events - 01/02/2018
Group Releases 400G, 10-km Optical Spec - 01/02/2018
A Reminder About VoIP & 911 - 12/29/2017
Legere Unleashes 2018 Predictions - 12/29/2017
SendMyCall.com Predicts Small-Scale Hiring, Remote Working - 12/29/2017
The One-Stop Cloud Development Shop - 12/29/2017
Rosenberger OSI Introduces Eight-Fiber Cabling Solution - 12/29/2017
What We Can Learn from Atlanta's Power Outage - 12/28/2017
Marketers Need to Consider Contact Centers - 12/28/2017
Identity Fraud - A Popular Problem Year Round - 12/28/2017
How to Address Top Call Center Challenges - 12/28/2017
How to Inform, Engage Call Center Agents - 12/28/2017
Nokia Joins xRAN Foundation - 12/28/2017
Tele2 Latvia Gets Nokia-Supplied 5G Ready to Roll - 12/27/2017
What Verticals Will Benefit Most from 5G? - 12/27/2017
VanillaSoft Sheds Light on Sales Enablement, Engagement - 12/27/2017
Employee Social Sharing Drives Marketing, Sales - 12/27/2017
What's Behind the Huawei-Nokia Licensing Deal? - 12/22/2017
How to Protect Yourself Against Spoofers - 12/22/2017
Singapore Sees Wholesale Data Center Pricing Decline - 12/22/2017
Getting Maximum Value from Conference Calls - 12/22/2017
Zayo Helps Carriers Boosts Network Performance for Super Bowl 52 - 12/22/2017
The Importance of Multigigabit, PoE - 12/21/2017
Cellcos, Ericsson, Qualcomm Stage 5G Demo - 12/21/2017
A Guide to Social Media Campaign Success - 12/20/2017
Firm Publishes Best Cloud Communication List - 12/19/2017
Silicon Labs Oscillators Deliver Flexibility, Latency Control - 12/19/2017
No Tellers at Brazilian Bank Branch - 12/19/2017
Flying High with Call Center Scheduling - 12/19/2017
Switzerland's Sunrise Extends AudioCodes Partnership - 12/19/2017
Canada Works to Shrink Digital Divide - 12/19/2017
How Cambium Used Flexible Licensing to Add Value - 12/18/2017
What the FCC Ruling Has Wrought - 12/18/2017
Ookla Provides Download on Download Speeds - 12/18/2017
Juniper Contributes OpenContrail Codebase to Linux Foundation - 12/15/2017
Fastbase Delivers Lead Generation AdWords Add-on - 12/15/2017
ClearOne Gets Spatial Audio Rendering Patent - 12/15/2017
CallMiner Reports Best-Ever NPS at 51 - 12/15/2017
Smartphone Case Illustrates Identity Theft Problem - 12/15/2017
VHT, Videlica Bring Callback to EMEA - 12/15/2017
Germany's Toplink Calls on BroadSoft Cloud - 12/15/2017
Zentera's Lee Emphasizes Importance of Shared Responsibility - 12/15/2017
IP Phones That Pay: Htek Delivers for ITSPs, Resellers - 12/15/2017
Threats Continue to Grow, But So Does Spending to Guard Against Them - 12/15/2017
Trump's Cyber Security EO Lacks Substance - 12/15/2017
Equifax Hack Exposes Data of 143 Million Consumers - 12/15/2017
Unified Office CEO Talks Choices, Disruption, Innovation - 12/15/2017
Canadian Cloud Outfit Projet Cirrus Connects with Zayo - 12/14/2017
FCC Strikes Down Net Neutrality - 12/14/2017
What Call Centers Can Learn from Amazon, Starbucks & Target - 12/14/2017
Sponsored Study Emphasizes Growing Mobile App Fraud Problem - 12/14/2017
Philips Tells Its Transformation Tale - 12/13/2017
Integra Optics Employs Robots to Expedite Delivery - 12/13/2017
PSSC Labs Delivers Xeon-based HPC Clusters - 12/13/2017
Allied Telecom Partners with OnCall - 12/13/2017
Net2Phone Partners with Master Agent TeleDomani - 12/13/2017
Marketing to Become Contextually Relevant - 12/12/2017
How to Address Call Volume Variation - 12/12/2017
Ciena Highlights the Power of Ethernet - 12/12/2017
Zoom Video Communications Trumpets 2017 Growth - 12/12/2017
5 MSPs Merge, Plan Australian IPO - 12/12/2017
Avaya and Partners Offer FatPipe's MPVPN - 12/12/2017
A Quarter Century with Ciena - 12/12/2017
Mapping KPIs to Key Business Imperatives - 12/11/2017
IMImobile Brings Omnichannel Chat to CXexchange - 12/11/2017
Net2Phone Partners with Master Agent TeleDomani - 12/11/2017
India's Recording Requirements Take Effect Next Month - 12/11/2017
Cohesity Highlights Successes in Government Sector - 12/11/2017
Mobile Experts Reveals 5G Forecasting Method - 12/11/2017
Reports Discuss Optical Trends, Advancements - 12/11/2017
IGEL Adds Skype for Business Support - 12/11/2017
Dell'Oro, IDC Report on WLAN Market - 12/11/2017
Harman, Samsung Huddle Together - 12/11/2017
Pricing Differently: Gemalto's solution for Mobile App SDK Licensing - 12/08/2017
Nokia's Wavence Microwave Powers KCP&L Communications - 12/08/2017
Connectria Taps Epsilon for Cloud Connectivity - 12/08/2017
Survey Suggests Interest in Embedded Video - 12/08/2017
JPIX Gets Into the Coriant Groove - 12/07/2017
Businesses Need to Embrace Messaging Trend - 12/07/2017
Partners Offer Mobile App Vulnerability Testing - 12/07/2017
Cableco SMB Expansion Continues at Comcast - 12/07/2017
EU Group Addresses Automatic, Remote Fiber Management - 12/07/2017
Voip-Pal Claims Patent Victory Against Apple - 12/07/2017
3Q Delivers Ethernet Switching, Router Growth - 12/06/2017
Success in the Contact Center - 12/06/2017
The Keys to Friendly, Productive Conference Calls - 12/06/2017
MTN Nigeria Taps Nokia for CX Effort - 12/06/2017
Blue Cedar Employs Apple's Face ID - 12/06/2017
Mitel Survey Promotes Machine-to-Person Communications - 12/06/2017
How to Improve Contact Centers & CX - 12/06/2017
Vodat is Buying Axonex - 12/06/2017
How to Improve AHT in Call Centers - 12/05/2017
TMC Reveals 2017 Friend of the Channel Award Winners - 12/05/2017
How to Secure Your Business for 2018 - 12/05/2017
BlockMesh to Launch Blockchain-Based Bandwidth Exchange - 12/05/2017
Amid Cryptocurrency Mania, Coinsquare's goNumerical Raises CAD $10.5M - 12/05/2017
Say the Word: RingCentral Meetings for Alexa - 12/05/2017
Estech Systems Introduces New Smartphone App - 12/05/2017
FreeSWITCHService Introduces Videoconferencing for Consumer Durables - 12/05/2017
SD-WAN Suppliers Partner to Supplement Security - 12/04/2017
Fujitsu Expands K5 Cloud with Nuage - 12/04/2017
The Power of Positive Conversation - 12/04/2017
Ciena: MEF17 Highlighted Automation, Orchestration Advancements - 12/04/2017
Capital One Financial Begins Critical Stack Beta - 12/04/2017
Why Voice Can Make or Break CX - 12/04/2017
Telco TIM Considers ADTRAN's SD-Access - 12/01/2017
PrimeVOX Promotes VoIP Survivability, Voice Quality - 12/01/2017
Amdocs Makes Magic, Introduces Intercarrier Orchestration - 12/01/2017
GL Communications Puts VQuad to the Test - 12/01/2017
R&S Unveils 5G NR Sub-6GHz Test Solution - 12/01/2017
How to Execute a Successful Software Licensing Strategy - 12/01/2017
VeloCloud Unveils Outcome-Driven Networking - 12/01/2017
Ignite Calls on 9 for Mobile Services - 12/01/2017

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