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Paula Bernier Info

TMCNET eNEWSLETTER SIGNUP

Executive Editor, TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

ClearPath Joins OpenDaylight Shortly After Cohn Comes Aboard - 07/31/2015
InterDigital, University Demo How ICN and SDN Deliver the Best of All Worlds - 07/31/2015
How to Hold on to Customers in the World of the Empowered Consumer - 07/30/2015
Facebook's Focus on Mobile is Paying Off - 07/30/2015
Dell Certifies 6WIND Accelerator for NFV Platform - 07/29/2015
Allot Brings Virtual Traffic Detection to HP OpenNFV - 07/29/2015
NFV, SDN Should Help Carriers Better Address Fluctuating Capacity Requirements - 07/29/2015
TMF VP Explains the Implications SDN and Virtualization Will Have on OSS/BSS - 07/29/2015
F&S Offers Advice for Buyers, Sellers of Cloud Contact Centers in EMEA - 07/28/2015
Large Chinese Hospital Taps Avaya Solutions to Expedite New Capabilities - 07/28/2015
Ciena Exec: How and Why OTN is Different and Better than SONET/SDH - 07/28/2015
The Ups and Downs of NFV & SDN - 07/27/2015
The Wi-Fi Way: How This Unlicensed Wireless Technology Hit the Big Time - And What's Next - 07/27/2015
Transforming Network Infrastructure Week in Review: Equinix, IDT, Infinera - 07/25/2015
NFV Zone Week in Review: AT&T, Huawei, MontaVista - 07/24/2015
TMC Labs Announces the Winners of the IT Innovation Awards - 07/22/2015
Test & Measurement Security - 07/22/2015
IBM Expands Open Source Initiatives - 07/22/2015
A New Angle on Network Function Abstraction - 07/22/2015
NFV Forecast to be Worth $11.6 Billion in 2019 - 07/21/2015
AT&T Offers an Update on Its SDN, Virtualization Strategy - 07/21/2015
MontaVista Introduces New Platform for 5G, IoT, NFV - 07/21/2015
Savioke Robots to be Supported by Konica Minolta - 07/21/2015
KDDI R&D Labs to Leverage Wind River's Titanium Server - 07/20/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
NFV Zone Week in Review: Ericsson, Huawei, Mavenir, Nokia, RADCOM, ZTE - 07/18/2015
Transforming Network Infrastructure: No Limits Software, Oracle, Sphere 3D - 07/18/2015
Transforming Network Infrastructure Week in Review: No Limits Software, Oracle, Sphere 3D - 07/18/2015
Japanese CSP to Use VMware's vCloud for NFV Solution - 07/17/2015
Transforming Network Infrastructure Week in Review: Arista Networks, EZchip, VMware - 06/27/2015
NFV Zone Week in Review: AT&T, Docker, Oracle, Red Hat - 06/27/2015
Oracle Introduces an Array of NFV Solutions - 06/26/2015
EZchip Anticipates New Business from Large Data Centers, CSPs - 06/25/2015
Salesforce Brings Live Customer Service to Mobile Apps - 06/25/2015
Amdocs Helps CSPs Migrate to New Data Warehouses, Leverage Big Data for Marketing, Sales & Network Planning - 06/25/2015
Amdocs Helps CSPs Migrate to New Data Warehouses, Leverage Big Data for Marketing, Sales & Network Planning - 06/25/2015
New Zealand CSP Taps Metaswitch for Virtualized VoLTE Proof of Concept - 06/25/2015
Red Hat Leverages Docker Containers for PaaS, Orchestration Solutions - 06/24/2015
OneAccess: NFV is Pricier Than CSPs May Have Initially Envisioned - 06/24/2015
Pica8 Allows Dynamic Policy Control on Edge-Core Switches - 06/24/2015
CUSTOMER, TMC Reveal Speech Technology Excellence Award Winners - 06/24/2015
Workforce Optimization - 06/24/2015
The Simple Way to Realize Improved Contact Center Services ROI - 06/24/2015
Intelligent Virtual Queuing for the Health Care Industry: A Prescription for More Effective Customer Service - 06/24/2015
Berger: Contact Center Callback is a 'No-Brainer' - 06/23/2015
IQ Services CEO Talks Contact Center Testing with TMCnet - 06/23/2015
Social Component Taking on Larger Call Center Visibility - 06/23/2015
Cloud Call Center Leader Helps Keep Quality High - 06/23/2015
Survey Says: CEOs Should Take the Reins on CX Initiatives - 06/23/2015
Sales Acceleration: Using Automation, Big Data & Targeted Content to Drive Revenues - 06/22/2015
Tips on How to Accomplish the Hard Work Related to Marketing Automation - 06/22/2015
InContact Partners with SmartAction, Talks About Social Customer Care - 06/22/2015
3CLogic Offers API to Support New Channels, Partners with HelpSocial - 06/22/2015
Quobis CEO Offers Update on WebRTC SIPPO Solution, Its Work with GENBAND - 06/22/2015
Support.com VP: Reducing Customer Effort is Key - 06/22/2015
Plivo Readies SIP Trunking Offering - 06/22/2015
Nexmo VP Chats About the Importance of Its API - 06/22/2015
Monet Software's Flurry of News Includes Salesforce Service Cloud Integration - 06/22/2015
Convergys Talks About What's Next in Analytics - 06/22/2015
Five9 Discusses TCPA - 06/22/2015
FurstPerson Helps Businesses to Lower Contact Center Agent Churn - 06/22/2015
NFV Zone Week in Review: ADVA, Corsa, Swisscom - 06/20/2015
Transforming Network Infrastructure Week in Review: Fiber Mountain, IBM, Internet2 - 06/20/2015
Mattersight Survey Suggests Emotion, Personality is Important in Customer Service - 06/19/2015
Infinite Media Helps Companies Make Sure Employees Are Ready for the Job - 06/18/2015
AMC Technology Makes It All Fit Together - 06/18/2015
NewVoiceMedia Expands on CRM-First Telephony Solution with WebRTC, WFM - 06/18/2015
MicroAutomation Says Saving Customers Time Makes for a Winning Service Strategy - 06/18/2015
AireSpring Readies Integration Between Its Contact Center, Hosted PBX Solutions - 06/18/2015
8x8 Expands Via Acquisition, Homegrown Product Expansion - 06/18/2015
Business Leader Criticizes FCC's Approach to TCPA - 06/17/2015
Intelliport Solutions Taps Altair for LTE Chipset - 06/16/2015
Some Clarity on NFV Orchestration - 06/16/2015
Corsa Brings Metering, QoS to SDN Hardware Solution - 06/16/2015
Vertical Releases New Wave of Unified Communications - 06/15/2015
Qosmos Embraces Arno for NFV - 06/15/2015
Dell Switches Support Pluribus Linux OS - 06/15/2015
Transforming Network Infrastructure Week in Review: Dell, NEC, Pluribus - 06/13/2015
NFV Zone Week in Review: Artesyn, ClearPath, NEC - 06/13/2015
WFO Continues to Evolve With Cloud, New Capabilities - 06/12/2015
CORD, G.fast Could Help Move Telcos to SDN, Open Networks Faster - 06/11/2015
Cobham Wireless Introduces Pooled-Use NFV Validation Solution - 06/10/2015
ZTE Choose Radisys MRF Again: This Time It's Virtualized - 06/10/2015
Anuta Announces New Channel Partners to Deliver Its SDN Orchestration Solution - 06/10/2015
University in Kansas Uses Airvana C-RAN Small Cell Solution in Its Coliseum - 06/09/2015
Telco Systems Unveils SDN Orchestrator - 06/09/2015
Masergy Deploys GENBAND's Kandy - 06/09/2015
Kwicr Provides Mobile App Owners with Broadband Acceleration Control - 06/08/2015
Cloud-Based UC Solutions Continue to Broaden in Functionality But There's Still Room for Premises-Based UC - 06/08/2015
Billing Solutions - 06/08/2015
Sangoma Continues to Expand Solutions Portfolio: Schmooze, RockBochs Acquisitions Add to Its Toolbox - 06/08/2015
Kansas City Taps Cisco for Broad-Ranging IoT Implementation - 06/08/2015
New Telco Systems Demarc Device Addresses SDN, More - 06/08/2015
Research and Markets: CSP Legacy Back Office Systems Can't Handle Virtualization - 06/08/2015
AT&T, Industry Organizations Challenge FCC Open Internet Order - 06/08/2015
Vodafone Expands Portfolio of M2M-Specific Hardware Solutions - 06/08/2015
The Wait Is Over: Altair Brings Affordable, Low Power, Robust LTE Connectivity to IoT - 06/08/2015
HDG Steps into the Spotlight: CEO Rod Hilton Explains How and Why - 06/08/2015
Empowering the Customer: How Sprint Helps Businesses Command Control of IoT - 06/08/2015
IoT, Analytics, Campers & Wearable Bananas - 06/08/2015
NFV Zone Week in Review: HP, Huawei, Nokia - 06/06/2015
Transforming Network Infrastructure Week in Review: ADVA, ALU, ECI, SanDisk - 06/06/2015
Wheelings & Dealings: BroadSoft Buys mPortal - 06/05/2015
Medical Device Outfit Taps Cognizant for Complaint Handling - 06/05/2015
Open Platform for NFV Group Aims to Help Expedite Telecom Virtualization with Arno - 06/05/2015
FullStory Gets $9M in Funding - 06/04/2015
Why the Service Help Desk is Changing, and What It Looks Like - 06/04/2015
ON.Lab Lets New SDN OS Fly - 06/04/2015
New Study: 30 Percent of Physical Servers 'Comatose' - 06/03/2015
NetCracker Announces New Customer Engagements, Participates in TMF Catalyst Efforts - 06/03/2015
Nokia Unveils NFV Data Center Solution - 06/02/2015
Why Cities Need to Get Smarter - 06/02/2015
GoldMine Taps nGenx to Cloud-Enable Its CRM System - 06/02/2015
Red Hat, Tata Consultancy Partner on NFV - 06/01/2015
How CSPs Can Address OTT Demand from Immigrants, Other Users - 06/01/2015
Industry Players Align for NFV Benchmark Test - 06/01/2015
Wheelings & Dealings: Intel to Buy Altera, Avago to Purchase Broadcom - 06/01/2015
NFV & SDN Zone Week in Review: ConteXtream, HP, UBIqube Solutions - 05/30/2015
Transforming Network Infrastructure Week in Review: Cisco, CoolIT Systems, Fiber Mountain - 05/30/2015
Dell'Oro: WDM DCI Sales Help Drive Optical Transport Category - 05/29/2015
Wheelings & Dealings: Equinix Buys UK Data Center Peer - 05/28/2015
Samanage Raises $16M to Improve Services - 05/28/2015
Webinar to Provide Details on the Benefits of LTE-Only IoT - 05/28/2015
Customer Service Poised to Become More Easily Accessible, Intelligent & Omni-Channel - 05/28/2015
UBIqube Caters to ETRI, Tells Abstraction Story - 05/28/2015
Leaked Intel Slides Offer Insight on Xeon Roadmap - 05/28/2015
Integration is Key as CRM Continues to Expand Its Reach - 05/27/2015
HP Plans to Buy SDN Fabric Supplier ConteXtream - 05/27/2015
NetNumber Tells Its Single-Platform Signaling Story at Perspectives15 - 05/27/2015
Digital Pacific Leverages Noction Intelligent Routing Solution - 05/26/2015
CoolIT Brings Direct Contact Liquid Cooling to Polish Supercomputing Center - 05/26/2015
Transforming Network Infrastructure Week in Review: Cloudera, Dell, Huawei - 05/23/2015
NFV & SDN Zone Week in Review: iPhotonix, Openet, Telco Systems - 05/23/2015
Why Facebook's Messenger Video Calling is Important - 05/22/2015
Conversocial, Synthesio Strike Partnership - 05/22/2015
How Microsoft's Datazen Acquisition Could Move BI Forward - 05/22/2015
NetFortris Leverages GENBAND Smart Office Suite - 05/22/2015
NTT's SI Business to Resell Openet Solution in Japan - 05/20/2015
Sckipio, iPhotonix Partner - 05/20/2015
OIF Discusses SDN Framework, APIs in New White Paper - 05/20/2015
MobileE2E Addresses Mobile Workforce with Apptrify - 05/20/2015
How to Secure the Heterogeneous Mobile Network - 05/18/2015
NFV & SDN Zone Week in Review: Cyan, NetCracker, Telstra - 05/16/2015
Transforming Network Infrastructure Week in Review: Atlantic HyperScale, Bracket Computing, vXchnge - 05/16/2015
Women in the Channel Leader Garners American Business Awards Designation - 05/15/2015
Telecom Channel Expansion and Retraction - 05/15/2015
Moving Toward More Dynamic Customer Relationships - 05/15/2015
Accenture Offers Advice on How Banks Can Keep Millennials Aboard - 05/14/2015
NetCracker 10 Features Built-in Big Data Analytics - 05/14/2015
Ruling: VoIP Providers Must Abide by Existing State Regulations - 05/14/2015
SwitchRay Unveils PBX Fraud Protection Software - 05/13/2015
Cyan Expands Blue Orbit Ecosystem - 05/13/2015
Telstra Elaborates on SDN Network - 05/13/2015
IBM, Intel Address Big Data, Rapid-Time Business Insight with New Products - 05/13/2015
Juniper Research: Mobile Advertising is on the Rise - 05/11/2015
Wheelings & Dealings: Upstart HR Automation Company Zenefits Worth $4.5 Billion - 05/11/2015
NFV & SDN Zone Week in Review: Ciena, HP, InterCloud - 05/09/2015
Transforming Network Infrastructure Week in Review: Microsoft, Univa, VCE - 05/09/2015
Orange Silicon Valley Tries Out ConteXtream SDN Fabric - 05/07/2015
HP Unveils a Flurry of NFV Solutions - 05/07/2015
Getting Up to Speed with Residential Broadband - 05/07/2015
Enterprise Video: Solutions That Help Businesses Move to Action - 05/07/2015
Enterprise SBCs - 05/07/2015
Mobile Payments Space Heats Up - Again - 05/07/2015
Start Small, Think Big: Huawei's Grassroots Effort to Appeal to US Carriers - 05/07/2015
Denwa Provides Simple, All-in-One UC Solutions - 05/07/2015
Applied Micro, ARM & Netzyn Partner on vSTB - 05/06/2015
InterCloud Introduces NFV Orchestration Solution - 05/06/2015
Slow and Faulty DC 911 Dispatches Cause Call Center Leader to Resign - 05/06/2015
Leverage the Power of Top Performers to Drive Performance Improvement - 05/06/2015
Despite Weak Economy, VCs Remain Bullish on Brazil - 05/05/2015
GENBAND, HP to Jointly Demo NFV Solutions - 05/05/2015
CUSTOMER Magazine Announces the 2015 CRM Excellence Award Winners - 05/05/2015
MyDigitalClients Launches SaaS-Based Marketing and Team Sales Solution - 05/05/2015
Foreign Language Services - 05/05/2015
Omni-channel Callback Solutions: A Today Way to Connect with Customers - 05/05/2015
Telecom Testing & Monitoring: TelcoAlert Ensures Businesses Can Answer the Call - 05/05/2015
Verint Exec Explains How Actionable Intelligence Can Optimize Engagement - 05/05/2015
Level 3 Launches On-Demand SDN Solution for Azure Users - 05/05/2015
The Rise of Martech: How Software is Eating the Marketing World - 05/05/2015
Personality Profile: How Contact Centers Are Using Voice Analysis to Improve CX - 05/05/2015
Product Development: Social Can Yield a Goldmine of Value to Build, Tweak Product - 05/05/2015
Needle Advocates Help Online Shoppers Find What They're Looking For - 05/05/2015
Video Moves Into Marketing, Customer Care - 05/05/2015
Ousted HP Leader Fiorina Announces Presidential Run - 05/04/2015
On the Button: Tapcentive Calls Its Mobile Engagement Solution Better Than Beacons, QR Codes - 05/04/2015
NFV & SDN Zone Week in Review: Alcatel-Lucent, NetNumber, Verizon - 05/02/2015
Transforming Network Infrastructure Week in Review: Amazon, Fiber Mountain, Violin Memory - 05/02/2015
Cloud-Based Security Services Are on the Rise & NFV and SDN Will Add Further Lift - 05/01/2015
New Study Says 76 Percent of Companies Want Virtualized Security Solutions - 04/30/2015
ONF Names MRV's Ganon Chair of Migration Effort - 04/30/2015
Communications Industry Readies for Another Perspectives Event - 04/29/2015
Cloud UC Offers a Bevy of Benefits Over Premises-Based Options - 04/29/2015
Verizon Names SDN Suppliers - 04/29/2015
Transforming Network Infrastructure Week in Review: Cisco, Imagine, QLogic - 04/25/2015
NFV & SDN Zone Week in Review: Avaya, Avni, Telstra - 04/25/2015
Cool Vendor NetNumber Helps Carriers Transition to IP Services - 04/24/2015
Improving Customer Experience Requires a Holistic Strategy - 04/24/2015
Self-Service Kiosks Offer Convenience, Cost Savings for Various Use Cases - 04/24/2015

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