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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

How to Develop a Baseline for Software Licensing - 12/19/2014
Why Power Protection that Allows You to Save Your Data is Critical - 12/18/2014
Leverage Customer Service Software to Meet Changing Expectations - 12/17/2014
If You Want Real-Time Communications, You Need WebRTC - 12/16/2014
The Benefits Driving Hosted Contact Center Adoption Are Very Real - 12/16/2014
Why Call Recording is Good for Going Mobile - 12/16/2014
Ready to Optimize Mobile VoIP Opportunities? Check Out iTel Dialer Plus - 12/16/2014
Do You Need Legal Hold? - 12/16/2014
Call Center Scheduling is More Important as Agent Jobs Move Home - 12/16/2014
Learn Why Agent Visibility is Critical to Contact Center Performance - 12/15/2014
What to Expect for the Hosted Contact Center and Beyond in 2015 - 12/09/2014
Demand for Mobile VoIP Helping to Drive Network Build-Outs - 12/09/2014
Companies Announce Plans to Bring Call Center Services Back Home - 12/09/2014
Can Your Call Center on Demand Produce Powerful Sales Results? - 12/09/2014
Why Call Center Management Should Focus on the Customer Experience - 12/09/2014
Winning: Move Your Sales Team to the 'Customer-First' Conversation - 12/09/2014
How a Story Can Impact Your Workforce Management - 12/08/2014
Workforce Optimization: Start at the Top to Affect the Customer Experience - 12/08/2014
Are Your Real-Time Communications Secure? - 12/08/2014
Can the Hosted Softswitch Provide Your Gateway to a Hybrid Model? - 12/08/2014
Why the Hosted Contact Center is Great for Efficiency - 12/06/2014
3 Call Center Solutions You Shouldn't Do Without - 12/04/2014
How Can PIP Help You Get More from Customer Service Software? - 12/04/2014
Could Your Call Accounting Improve with Better Carrier Billing? - 12/04/2014
Bottom-Line Benefits With Telecom Expense Management - 12/04/2014
Why the Customer Experience Matters for the Call Center on Demand - 12/03/2014
Why Workforce Management Solutions Should Include Speech Analytics - 12/03/2014
Canadian Telecom Regulators Reviewing Control of 'Last Mile' - 12/03/2014
Storing Texts: Security Assurance or Breach of Privacy? - 12/02/2014
Why Call Center Management Needs the Right Information in Real-Time - 12/01/2014
Study Says Engaging Your Employees Must Start at the Top - 11/26/2014
Telecom Expense Management Solution Helps Company Shrink Mobility Spend - 11/25/2014
Multi-Channel, Hosted Contact Center: 4 Benefits - 11/25/2014
Looking for Future Leaders? Try Optimizing Your Workforce Today - 11/25/2014
How the Landing Page Can Help Inside Sales Lead Management - 11/24/2014
REVE Systems Adds Auto Provisioning to Enhance User Experience - 11/24/2014
How Call Accounting Fits into the Corporate Mobile Mix - 11/24/2014
Call Center on Demand: 4 Key Benefits - 11/24/2014
Call Center Management Can Improve Interactions with Speech Analytics - 11/24/2014
Call Center Scheduling Should Get the Right Agents on the Phone at the Right Time - 11/24/2014
Getting Ahead of the Global vs Local Battle in Data Management - 11/20/2014
Projected Growth in UCaaS Will Drive Demand for the Hosted Contact Center - 11/20/2014
How Call Recording Can Help You Develop Your SWP - 11/19/2014
As Mobility Looms, MDM May Need to be a Priority - 11/19/2014
Why You Should Turn Customer Complaints into Success Stories - 11/19/2014
Why Now is the Right Time for Call Center Management to Consider the Cloud - 11/19/2014
Still Waiting? You Could Be Missing Out on Mobile VoIP Perks - 11/17/2014
Picking the Right Call Recording Solution in a Mobile Environment - 11/17/2014
Happy Agents Need More than Effective Call Center Scheduling - 11/17/2014
Four Ways Contact Center Analytics Can Improve the Customer Experience - 11/17/2014
Real-Time Communications Gets Attention at Apps World - 11/13/2014
How to Take Your Motivation Strategy Beyond Call Recording - 11/13/2014
Developers Learn How to Enter OTT App Value Chain with KANDY - 11/13/2014
Did You Know the Hosted Softswtich Can Help You Go Green? - 11/13/2014
How to Improve Workforce Efficiency - 11/11/2014
Taking Customer Support Software to the Next Level with Agent Assessments - 11/11/2014
Call Center Agents: The Best Qualities - 11/11/2014
How Call Center Management Can Prepare for the Holidays - 11/11/2014
What is Call Accounting? - 11/11/2014
D2 Technologies Sets Stage for Rich Communications - 11/05/2014
CSI Extends Call Recording Capabilities with Workforce Optimization - 11/05/2014
How the Customer Experience Can Turn Your Business into a Competitive Threat - 11/05/2014
Want to Expand Internationally? Start with Business VoIP - 11/05/2014
How Virtual PBX Can Improve Employee Communications - 11/05/2014
Is Your Call Center Ready for the Holiday Season? - 11/05/2014
Big Data is Driving the Demand in Power Protection - 11/05/2014
In the Call Center, On Demand Scheduling is Key - 11/03/2014
Could the Telephone be the Best Innovation in Healthcare? - 11/03/2014
What Performance Metrics Should Call Center Management Use? - 11/03/2014
Why Third Party Workforce Management Makes Sense - 11/03/2014
How Integrated Call Recording Improves the Customer Experience - 10/31/2014
Why You Need a BYOD Policy, Even Without Adoption - 10/30/2014
Are 'Freemium' Sales Models Ideal for Software Licensing? - 10/30/2014
Why Call Accounting is Good for Marketers - 10/30/2014
5 Truths About Moving to the Cloud - 10/29/2014
Why It Matters That Customers Care About the Experience - 10/29/2014
How a Call Center Can Help You Grow - 10/29/2014
Ready for the Hosted Contact Center? - 10/28/2014
How Call Center Management Can Ensure the Cloud is Secure - 10/28/2014
How to Keep Quality Employees - 10/27/2014
Going With Wholesale VoIP? A Top Provider is Your Best Option - 10/27/2014
The Best Quality Demands More than VoIP Monitoring - 10/23/2014
5 Best Ways to Boost Agent Performance with Call Recording - 10/23/2014
Why Social Media Engagement is Important for Inside Sales Lead Management - 10/23/2014
Will Your Agents be Happier with a Hosted Contact Center? - 10/23/2014
Can Call Center Solutions Help Mitigate Agent Idle Time? - 10/22/2014
Lessons on Overcoming Challenges from a Master Agent - 10/22/2014
How Workforce Optimization Helps to Create Engaged Employees - 10/22/2014
Eight Things to Look for in a Quality Cloud Call Center Provider - 10/22/2014
Tips to Select the Right Mobile VoIP Provider - 10/22/2014
Why Call Accounting Matters in a Mobile Environment - 10/21/2014
Improve Forecasting for Better Call Center Management - 10/21/2014
Does Your Call Center Celebrate the Customer? - 10/16/2014
How the Cloud is Changing Enterprise Communications - 10/16/2014
Why It's Time to Consider a Hosted Phone System - 10/16/2014
New Zealand Companies Can Make the VoIP Switch - 10/16/2014
Six Tips to Avoid VoIP Pitfalls - 10/16/2014
Must-Have Characteristics of a Master Agent Relationship - 10/16/2014
How Call Recording Can Boost the Value of RPO - 10/15/2014
Why Enterprise Communications Needs WebRTC - 10/15/2014
Boost the Bottom Line with Customer Service Software - 10/15/2014
For Co-Browsing Technology to Work, Customers Must Feel Safe - 10/15/2014
4 Reasons You Should Consider Mobile VoIP - 10/14/2014
Workforce Management is a Must, But Should it Come From the Cloud? - 10/13/2014
How Can Skill-Based Routing Improve Call Center Scheduling? - 10/13/2014
Why Call Center Management Need Recorded Calls - 10/13/2014
Video Conferencing - Are You Doing it Right? - 10/10/2014
Setting a New Standard in Remote Network Management - 10/10/2014
How Lantronix is Helping to Fight IT Laziness - 10/10/2014
The Future of Application Management May Start with Stackato - 10/09/2014
Why Customer Support Software Quality is Important to Agents - 10/08/2014
What to Ask When Examining the Hosted Softswitch Provider - 10/08/2014
Leveraging Employees' Soft Skills with Call Recording - 10/07/2014
Why Call Accounting is Good for the Contact Center - 10/07/2014
What Happens if You Lose Access to Mobile Communications in a Power Outage? - 10/07/2014
Why Mobile VoIP is Good for Business - 10/07/2014
Are You Embracing Advancements in Customer Experience Technology? - 10/07/2014
Shelfware Got Your Software Licensing Down? - 10/07/2014
Why Text Messaging is Great for the Enterprise - 10/06/2014
Are PTO Requests Hurting Call Center Scheduling? - 10/06/2014
Genesys to Celebrate Customer Experience Day - 10/06/2014
Call Recording Helps Speech Analytics Continue to Evolve - 10/01/2014
UC Solutions Integrate with PMS for the Hospitality Industry - 10/01/2014
Taking the Hosted Phone System to the Next Level with Seamless Lync Integration - 10/01/2014
10 Mistakes to Avoid When Creating a Quality Customer Experience - 10/01/2014
Power Outages Are Never Expected - What's Your Power Protection? - 10/01/2014
How Do You Drive Telecom Expense Management? - 10/01/2014
Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality - 10/01/2014
Are You in Control of Your Telecom Spend? - 10/01/2014
How Do You Drive Telecom Expense Management? - 10/01/2014
Master Agent Agreement Expands Data Center Opportunities - 09/30/2014
Why Workforce Optimization Needs to Include Cultural Alignments - 09/30/2014
Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality - 09/29/2014
Are You Ready for Real-Time Communications? - 09/26/2014
Selecting the Right Contact Center Solution Takes Work - 09/26/2014
How Much Control Do You Want Over Your Work Phone? - 09/26/2014
Telemarketing Software Helps, but Good Data is Key to Sales - 09/26/2014
Cloud Call Center Services Market Set for Stronger Growth: Report - 09/26/2014
Are You Ready for Machine to Anything? - 09/25/2014
Four Tips for Jumping Into the Virtual Office Environment - 09/25/2014
How Call Recording Can Benefit the BPO Partnership - 09/25/2014
What Kind of Sales Culture Have You Created? - 09/25/2014
Should the Master Agent be Concerned About Net Neutrality? - 09/25/2014
Can the Cloud Call Center Help You Divert Risk? - 09/24/2014
Are You Effortlessly Engaging Your Customers? - 09/24/2014
Ready for Enterprise Communications in Your School? - 09/24/2014
Balancing Privacy and Co-Browsing Technology - 09/24/2014
How to Diffuse the Angry Customer - 09/23/2014
How to Develop a Strong Team and Customer Experience - 09/23/2014
Data Center Demand Drives Expansion in Ohio; Switch Supernap Pioneers in the Industry - 09/23/2014
What to Demand in Hosted Communications - 09/22/2014
Are You Strategic Enough for Go-to-Market? - 09/15/2014
Are You Ready to Make the Right Choice in the Cloud? - 09/15/2014
What is Your Application Integration Plan? - 09/15/2014
Are You Ready to Change the Customer Experience? - 09/15/2014
The Benefits to Hosted PBX Don't Lie - 09/15/2014
Growth in M2M Attracting Providers to Australia - 09/15/2014
Verv Tel Brings Enterprise VoIP Solution to the US - 09/15/2014
Have You Been Misled by Plug and Play? - 09/12/2014
Ready to Engage the Mobile Shopper? - 09/12/2014
How a Unified Communications System Can Benefit the Hospitality Market - 09/11/2014
What to Demand in Hosted Communications - 09/11/2014
How Mobile Growth and Big Data Will Change the Network Market - 09/11/2014
Comings & Goings: Five9 Expands Leadership Team - 09/11/2014
Why Cisco is Good for Call Accounting - 09/11/2014
Can You Improve the Customer Experience by Focusing on Homebuilding? - 09/10/2014
Master Agent Strength Expands with New Partnership - 09/10/2014
Why Out of Band Management is Better with Best Practices - 09/10/2014
Why Coaching is Important, Even with Telemarketing Software - 09/10/2014
Why Workforce Management is Good for the Back Office - 09/09/2014
Integrated Solutions Meet the Needs of Today's Resellers - 09/08/2014
M2M Breakthroughs Impact Clean Energy and Direct Product Communication - 09/08/2014
Individual PCs Aren't Always Available: Have You Considered an Upgrade to the Desktop Phone? - 09/08/2014
Mobile VoIP is Driving Demand for Wholesale and Retail VoIP Opportunities - 09/08/2014
Should Remote Monitoring Remove the Human Element of Network Management? - 09/05/2014
Making the Most of Customer Surveys - 09/04/2014
Only a Trusted Hosted Softswitch Should Have Access to Your Smartphone - 09/04/2014
Why VoIP Monitoring is Critical for the Provider - 09/04/2014
How Call Accounting and Telecom Expense Management Help Guide Business Spending - 09/04/2014
Guide: Telecom Expense Management Can Help Optimize BYOD - 09/04/2014
Call Center IVR Can Help You Capture the Voice of the Customer - 09/03/2014
M2M and Wearable Tech: Bringing Machines into the Future - 09/03/2014
How Can Customer Service Software Add New Flavor to the User Experience? - 09/03/2014
Time Warner Outage Highlights Importance of Power Protection - 09/03/2014
Why the Helpdesk Needs Workforce Management - 09/03/2014
How Call Center Management Can Affect Positive Change - 09/03/2014
What is Your Customer Satisfaction Strategy? - 09/02/2014
Mobility is Changing the Way We do Business - Are You Ready? - 09/02/2014
The Evolution of M2M Leads to Growing Opportunities - 09/02/2014
Are Your Communications Rights Protected? - 09/02/2014
The Cloud Contact Center - Are You Truly Ready to Migrate? - 09/02/2014
Application Deployment Should Benefit from Rise in Demand for Information Security - 08/27/2014
How to Optimize Enterprise Communications - 08/26/2014
Why Legacy PBX Resellers Should Consider Offering VoIP - 08/26/2014
How to Expect the Unexpected in Network Protection - 08/26/2014
Do You Need Telecom Expense Management with BYOD? - 08/26/2014
Master Agent Telarus Recognized for Excellence - 08/26/2014
Mobile Trends Show Bright Prospects for MVNOs - 08/25/2014
Robust Protection a Must with Out-of-Band Management Solutions - 08/22/2014
Are Your Enterprise Communications at Risk? - 08/22/2014





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