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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

3 Benefits You May Have Overlooked When Considering Hosted UC - 12/01/2015
WFM: If Price Scares You Away, the Cost of Doing Nothing Should Make You Want to Stay - 12/01/2015
Remotely Created Payment Orders Get the Axe by the FTC - 12/01/2015
You Won't Believe the States with Highest Percentage of Telecommuters - 11/30/2015
Learning to Do Customer Care the Amazon Way - 11/30/2015
Why It Pays to Step Up Personalized Customer Care - 11/30/2015
Getting Ready for IoT is No Longer Just an Option - 11/25/2015
What Call Accounting Alone Can't Tell You - 11/25/2015
Don't Argue for the Contact Center - Justify it with Real-Time Data - 11/24/2015
There's a Reason the Wheel is Spinning on Your Mobile Video - 11/23/2015
6 User Experience Must-Haves in WebRTC - 11/23/2015
Learn How One University Campus is Now Leveraging WebRTC to Keep Students Safe - 11/23/2015
If You Want Omnichannel, Make Sure No One is Falling Off the Page - 11/23/2015
You Have the Tools to Avoid the Abyss of the Hold Queue - Use Them - 11/23/2015
You Won't Believe What Customers Will Tell You Given the Opportunity - 11/23/2015
You Won't Believe What Incentivizes Your Agents - Don't Forget to Ask - 11/23/2015
There's a Better Solution to Monetization - 11/19/2015
Omni-Channel Sounds Easy - But Practical Challenges Real - 11/19/2015
Communications Doesn't Have to be a Dirty Word in the Office - 11/19/2015
Why Financial Institutions Can't Afford to Ignore Mobile - 11/17/2015
You Won't Believe What Call Center Management is Most Thankful For - 11/17/2015
You'd Be Surprised at What Employees Will Do When a BYOD Policy Doesn't Exist - 11/17/2015
Don't Give Your Customers a Reason to Hang Up the Phone This Holiday - 11/17/2015
Virtual PBX: More Than a Phone System Option - 11/16/2015
Why You Should Consider Eliminating the Physical Office - 11/16/2015
You Won't Believe What Skype for Business Can Do for Customer Care - 11/11/2015
Cable Companies Can Survive - Time Warner Cable Business Shows Us How - 11/11/2015
Don't Be a Sitting Duck - Learn How to Monitor Security Threats on Your Network - 11/11/2015
Without Differentiation, VoIP Providers Can't Survive - 11/11/2015
4 Strategies to Quickly Boost Morale and Performance in the Call Center - 11/11/2015
What Companies Must Leave Behind to Migrate to the Cloud - 11/10/2015
You Don't Have to Fall Victim to Telecom Fraud - Here's Why - 11/10/2015
Lose the Conversation and You Might Lose the Customer - 11/10/2015
4 Reasons Your Bosses Will Love Call Recording - 11/10/2015
You Won't Believe What Employees Are Refusing to Do - 11/10/2015
You Won't Believe What That Agent Just Said to Your Customer - 11/05/2015
Latest WFO Trends Can Drive Better Employee Outcomes - 11/05/2015
When the Winds Start to Blow, Don't Be Left in the Dark - 11/05/2015
Focus on the Experience and It Won't Matter if the Competition Charges Lower Prices - 11/04/2015
Survey: Failing Employee Engagement May Be Internally Driven - 11/04/2015
Sales Enablement Platform Offers Better Performance, Greater Profitability - 11/03/2015
5 Tips You Won't Believe Can Improve Customer Service - 11/03/2015
ITEXPO Demo Links Retail Customers with Real-Time Solution - 11/03/2015
You'll Never Guess What Happens When You Evoke the Wrong Customer Emotion - 11/03/2015
The Right Telecommuting Plan Starts with a Little Homework - 11/03/2015
Why Your Bank May Not Survive the Digital Revolution - 11/02/2015
Royals Fans Could Benefit from Bandwidth on Demand - 10/29/2015
A Closer Look at OSS Integration - 10/29/2015
Finding: Unhappy Employees More Likely to Poison the Others - 10/29/2015
NSA's Hacking Power - You Should Be Worried - 10/28/2015
Speech Analytics Need Not Involve a Challenge - 10/28/2015
Report: Telecom Bills Can be a Puzzle to Decipher - 10/28/2015
Customers Peeved After 24 Hours Without Power - 10/28/2015
Squirrel Attacks Have Power Users Fleeing - 10/27/2015
Your Competitor Deployed Business VoIP: Have You? - 10/27/2015
Emotions You Probably Don't Realize Your Customers Experience - 10/27/2015
Social Media Can Be the Answer to Your Workforce Management Headaches - 10/26/2015
Demand for DIDs Grows with Self-Service Access to Launch - 10/22/2015
Why Software Licensing and SAM Tools Are Critical for Reducing Risk - 10/22/2015
Are You Providing Quality Omni-Channel Customer Engagement? - 10/21/2015
Are You Ready for a Business VoIP Transition? - 10/21/2015
Call Center Solution Now Available as Mobile App - 10/21/2015
How to Deploy an Effective Unified Communications Strategy - 10/20/2015
Are You Ready for the Digital Transformation? - 10/20/2015
Could Outlook Groups Improve UC and Call Accounting? - 10/19/2015
Why Call Center Management Should Consider Speech Analytics for Compliance - 10/19/2015
Software Licensing Models: Change is a Good Thing - 10/16/2015
SAP Analytics on HANA Sure to Benefit the Cloud Contact Center - 10/15/2015
Wholesale VoIP Just Got Better with Telinta Announcement - 10/15/2015
Open Source Call Center Solutions Help Operations and the Bottom Line - 10/14/2015
It May Be Time to Consider Business VoIP in the Cloud - 10/13/2015
Omni-Channel Experience: Why We Really Need It - 10/13/2015
Why You Can't Ignore Omni-Channel Customer Engagement - 10/12/2015
Can Your Business VoIP Do That? - 10/12/2015
How's Your Call Center Scheduling Adherence? - 10/12/2015
Quality Unified Communications Requires the Right Equipment - 10/12/2015
WebRTC: The Next Disruption - 10/12/2015
How Visual IVR Enhances the Omnichannel Experience - 10/07/2015
How to Address Flash in Application Deployment - 10/07/2015
Check Your Plan to See If You're Ready for Business VoIP - 10/07/2015
The Networked Enterprise Wants to Go Green to Save Green - 10/06/2015
The Power of WebRTC in the Call Center - 10/06/2015
Can Call Accounting Help Improve Employee Productivity? - 10/06/2015
How Call Center Management Can Avoid Big Brother Resemblance - 10/06/2015
Can Call Accounting Truly Reduce Costs? - 10/05/2015
Should Call Center Management Use Technology for Training? - 10/05/2015
DIDX Set to Bring Fun and Innovation to ITEXPO - 10/05/2015
ITEXPO Presenter Offers Insight into Mobile Capabilities and Cloud Computing - 10/02/2015
ITEXPO Presenter Shares Insight on Today's Communications Innovations - 09/30/2015
ITEXPO Presenter Weighs In on Innovations in Communications - 09/30/2015
Have You Seen the Latest Flash in Business VoIP? - 09/28/2015
What Insight Can You Gain from Customer Support Software? - 09/28/2015
Is Your Virtual Office Destined to Fail? - 09/28/2015
Is Your Call Center Ready for Millennial Demands? - 09/28/2015
Why Cisco Software Licensing Must Change with the Market - 09/28/2015
Is Your Workforce Management Solution Truly Cloud-Based? - 09/28/2015
Should Call Center Scheduling Include Dedicated Social Media? - 09/28/2015
How Call Recording Improves Call Tracking - 09/28/2015
Finding: Data Management Falling Short in Healthcare - 09/23/2015
Have You Optimized Your Conferencing Solutions? You Can - 09/23/2015
Why It's Important to Integrate Telemarketing Software - 09/22/2015
Do You Have Data Management Under Control? - 09/22/2015
Can WebRTC Improve Outcomes for Call Center Management? - 09/22/2015
Idea: Enhance the Customer Experience via Workforce Optimization - 09/22/2015
Call Center Management Must Pay Attention to Stability in Age of Technology - 09/21/2015
How Call Accounting Will Benefit from Apple, Cisco Partnership - 09/21/2015
Can Business VoIP Providers Ease Business-Owner Tasks? - 09/21/2015
Innovative Expansions in #RTC - 09/11/2015
Does Digital Really Improve the Customer Experience? - 09/11/2015
OTT Communications Apps Driving Shift in Next Generation Digital Services - 09/11/2015
Who Owns the Customer Experience in Your Omni-Channel Customer Engagement Environment? - 09/10/2015
Are You Ready for the Next Power Outage? - 09/10/2015
Should Call Center Management Worry About the Auto Attendant Script? - 09/10/2015
Report: Call Center Services Increasing on US Soil - 09/10/2015
Are You Measuring 'Smiley Faces' in Your Call Center Services? - 09/09/2015
Does Workforce Optimization Alone Lead to Better Productivity? No. - 09/09/2015
Power Protection Needed When You Least Expect It - 09/09/2015
How Software Licensing Can Help You Grow Your Business - 09/04/2015
Mobile Performance Perception Improves; But Don't Get Comfortable - 09/04/2015
Better Call Center Scheduling Means Happier, More Productive Agents - 09/02/2015
Call Center Management: Are You Measuring the Right Metrics? - 09/02/2015
Is Customer Support Software Enough in the Wake of a Phishing Attack? - 09/01/2015
Why the Cloud Contact Center is in Demand - 09/01/2015
Tricks to the Successful Virtual Office - 09/01/2015
3 Ways to Maximize Your WFM Investment - 09/01/2015
Why TEM & Call Accounting Go Together - 09/01/2015
Telemarketing Software and the Value of Trust - 09/01/2015
Back to School: The Immersive Role of RTC in Higher Education - 08/27/2015
Can Web-Scale Networking Support 8K Viewing? - 08/26/2015
Why Due Diligence is Important in Wholesale VoIP - 08/26/2015
Does Technology Matter in Marketing Performance? - 08/26/2015
Is VoIP Truly on a Path for Growth? - 08/26/2015
Inside Tips to Overcoming Conferencing Challenges - 08/26/2015
What's Your Data Management Goal? - 08/25/2015
Why Business VoIP Providers are Critical in the Age of 'Everything' over IP - 08/25/2015
Is Your VPN Made Vulnerable by WebRTC? - 08/25/2015
How Call Recording Can Ensure Consistent Quality - 08/25/2015
Benefit Gained From Partnering in Data Management - 08/25/2015
Verizon is Eliminating Long-Term Contracts - Can You Afford the Change? - 08/24/2015
How Call Accounting Can Help With UC Migration - 08/20/2015
Verizon Embraces VoIP for User Benefit - 08/19/2015
Desktop Analytics Ease Call Center Management - 08/19/2015
Probe into European Telecom Fraud Has US Demanding $1 Billion - 08/19/2015
Misuse of Dialer Leads Florida Company to Largest FCC Fine - 08/19/2015
Water, Fire and Power Protection - a Messy Mix - 08/18/2015
Is the Outbound Dialer Still Relevant? - 08/18/2015
In Data Management, a Voicemail is So Much More - 08/18/2015
Engaged Employees Will Protect Your Company Culture - 08/18/2015
If You Have Skype for Business, You Need Call Accounting Too - 08/18/2015
Are We Ready for 5G and Next Generation Digital Services? - 08/13/2015
Can WebRTC Improve the Cloud Contact Center? - 08/12/2015
How the California Drought Impacts the Networked Enterprise - 08/12/2015
How to Avoid the Pitfalls of Software Licensing - 08/11/2015
Don't Try Email Marketing Without Customer Service Software - 08/11/2015
What Does CRM Have to do with Omni-Channel Customer Engagement? - 08/11/2015
Luxury Hotel Learns the Value of the Cloud Contact Center - 08/11/2015
Important Tips for Selecting Customer Support Software - 08/11/2015
You Have Business VoIP - Should You Have the Auto Attendant, Too? - 08/10/2015
Why Respectful Call Center Scheduling Improves Customer Satisfaction - 08/10/2015
Report: Time to Get Ready for Optimal Data Management - 07/29/2015
As Long as There Are Squirrels, You Need Power Protection - 07/29/2015
Connected Cars Offer a New Realm in Real-Time Communications - 07/28/2015
Will Do-Not-Disturb Technology Render Telemarketing Software Useless? - 07/28/2015
Educational Institutions Benefit from Call Accounting Best Practices - 07/28/2015
How iOS and Google Play Help You with Call Recording - 07/28/2015
Can You Improve Workforce Management With One Little Word? - 07/28/2015
Is Call Center Management Missing Opportunities for Access to Improved Resources? - 07/28/2015
Will Regulation Attempts Hurt VoIP Business Provider Opportunities? - 07/28/2015
High Growth Areas in Real Time Communications Worth a Look - 07/24/2015
Why Should You Outsource? Call Center Scheduling Won't Be Your Responsibility - 07/24/2015
Data Management Improving to Prevent Medicare Fraud - 07/24/2015
Four Ways to Improve Your Workforce Optimization Investment - 07/23/2015
Can Telemarketing Software Help You Develop a Predictable Cadence to Sales? - 07/23/2015
Business VoIP Providers See New Opportunities in Denver - 07/23/2015
Can Telemarketing Software Improve the Value of Your CRM? - 07/22/2015
Getting the Most Out of Your Workforce Management Investment - 07/21/2015
3 Steps Call Center Management Can Make to Improve Outcomes - 07/21/2015
Does Call Center Scheduling Care About the Human Element? - 07/20/2015
Startup Leverages WebRTC for Video Chat App - 07/17/2015
Can An Employer Inspire a Healthier You? - 07/17/2015
What's That Rash? Use Your Smartphone To Show Your MD - 07/17/2015
How Compliant Are Your Office 365 Data Practices? - 07/17/2015
Intel, HP Alliance Drives Better Application Deployment to Support Innovation - 07/16/2015
Does Data Drive the Hiring For Inside Sales Lead Management? - 07/16/2015
Are Government Agencies Ready for Data Management? - 07/16/2015
Advancements in WebRTC Create Opportunities for Expanded RTC - 07/15/2015
For Sales Success, Let Reps Do What They Do Best - 07/14/2015
What Is Call Recording? - 07/13/2015
Top Reasons the Legal System Needs Call Recording - 07/09/2015
Do You and Your Doctor 'Facebook'? - 07/09/2015
Want Success with Inside Sales? Change Your Attitude - 07/09/2015
'Fiber at Home' Could Mean a Higher Price When It's Time to Sell - 07/08/2015
How Can VoIP Help You Improve the Customer Experience? - 07/07/2015
Do Government Agencies Need to Adhere to Information Laws for Call Accounting? - 07/07/2015
Can Your BYOD Policy Evolve to Support Real-Time Communications? - 07/07/2015
Call Recording: 5 Year Archive a Must for European Financial Services - 07/07/2015
VA Revamps Call Center to Improve Service for Veterans - 07/07/2015
Can Real-Time Communications Save Print Media? - 07/06/2015
Why Should Your Customer Service Software Support Real-Time? - 07/02/2015
Paying Attention to Roles Can Pay Off in Software Licensing for the Datacenter - 07/01/2015
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