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Susan J. Campbell Info

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TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

Latest Articles

Demand for Seamless Cloud Driving Opportunities for CloudGenix SD-WAN - 06/23/2016
M&As Pace in Tech Set for Acceleration - 06/23/2016
M&As Pace Tech Set for Acceleration - 06/23/2016
How to Drive Recurring Revenue in Software Licensing that Draws Investor Attention - 06/22/2016
Realize Your Competitive Advantage Beyond Multiple Channels of Engagement - 06/22/2016
Get Schooled: Bad Audio Limits More Than Just Sound - 06/22/2016
Never Leave Cold Calling Up to the Newbies - 06/22/2016
If Efficiency Isn't the Name of Your Game, You Just Might Lose - 06/21/2016
Dump Your Customer Service Department to Drive Success - 06/21/2016
Why Killing the Spreadsheet is Key to Improving Visibility - 06/21/2016
UC Expansion in Europe to Drive Demand for Call Accounting - 06/21/2016
What to Expect in the Classroom of Tomorrow - 06/20/2016
Map Out Migration Challenges to Avoid VoIP Deployment Disaster - 06/17/2016
How Customer Support Software is More Than Just a Cost - 06/17/2016
Why Relationships are Critical in B2B - 06/16/2016
Danger: Audio Assumptions Can Leave Conferencing Participants Silent - 06/16/2016
How SD-WAN Can Streamline the Enterprise - 06/16/2016
Choice Means it's Time to Kick Proprietary Systems to the Curb - 06/15/2016
Choose Your Next Gen CDN Wisely - 06/15/2016
A New Training Regimen for the NFL Has a Twist - 06/14/2016
New Internet Users Still Popping Up - Driving More Growth Outside of US - 06/14/2016
For the Best Customer Service Experience, Forget Price - 06/14/2016
WebRTC May Be the Cost Reduction Channel You've Been Waiting For - 06/14/2016
What You Need to Make the Most of Every Call - 06/14/2016
Ransomware Finds its Way into School District Network - 06/13/2016
The Fax Still Lives - But It's Getting a New Vehicle - 06/10/2016
Make a Mark in Your Industry - Get Involved Where it Counts - 06/10/2016
Web-Scale Networking Sees DCI as Key Innovation Opportunity - 06/09/2016
Consumers Prefer Privacy Over Content - Why Telcos May Not Be Able to Deliver - 06/07/2016
Human Error to Blame in Majority of Security Breaches - 06/07/2016
You Won't Believe the Root Cause of Most Network Vulnerabilities - 06/07/2016
Warning: Jailbreaking a Mobile Device Can Make the Whole Network Vulnerable - 06/07/2016
If You Think Training Alone Will Protect Your Network, Think Again - 06/03/2016
Scaling in the Data Center Matters - 06/03/2016
If You're Ready to Port Numbers, You've Got These Items in Check - 06/02/2016
MSPs Will Have to Do This to Establish a Competitive Advantage - 06/02/2016
Google Project Loon Balloons MayAnswer to Lack of Service in Goa, India - 06/02/2016
Video Customer Care: Not Your Grandpa's Contact Center - 06/02/2016
Speech Analytics - It's Not Just for Your Smartphone - 06/02/2016
Millennials Driving Change in the Workplace: We All Stand to Benefit - 06/02/2016
Agent Performance: Why Cultural Change is a Must - 06/01/2016
The Pace of Customer Interactions is Changing - Don't Get Left Behind - 06/01/2016
Blurred Lines Driving a Better Customer Experience - 06/01/2016
Stop Making Decisions with Old Information: Productivity Requires Real-Time - 06/01/2016
Cloud Communications on Strong Path for Growth - 06/01/2016
Microsoft and Akamai - Leveraging the Best of Both Worlds for Azure CDN - 05/25/2016
The Millennials Are Coming: Now Taking Bets on the Size of the Dent - 05/25/2016
Small Companies at Higher Risk for Security Threats when Vendors Take Advantage - 05/25/2016
Cloud IT Still Eluding the Typical Enterprise - 05/24/2016
Even With Mounting Threats, Some UK Businesses Still Falling Short on Cyber Security - 05/24/2016
Moroccan Gamers Shut Out of Competition Due to VoIP Ban - 05/24/2016
GoDaddy Working on Deal to Offer Business VoIP - 05/24/2016
University of Central Florida Learns How to Improve Application Deployment - 05/24/2016
U.S. Federal Agencies Frustrated with FedRAMP - 05/24/2016
Don't Drive Customers Away - Use Speech Analytics to Build the Business - 05/24/2016
Virtualization Has Plateaued While China Proves Viable Threat to Market Dominance - 05/19/2016
To Escape Human Error, US Military Seeks to Embrace Technology Automation - 05/19/2016
There's an App for That - How You Can Be the One to Provide It - 05/18/2016
Goodbye Polycom, Hello True Communications Collaboration - 05/18/2016
Don't Ignore These Tips When Selecting a New Phone System - 05/18/2016
Driving Success with a Little Insight and a Little Basketball - 05/17/2016
How Technology Helps Create Seamless Experience for the Remote Team - 05/17/2016
Why You Shouldn't Always Take a Call on the Beach - 05/12/2016
i3 is Merging with OVCC: Visual Communications Opportunities Extended to the Enterprise - 05/10/2016
Microsoft's Azure Keeps Innovation a Top Priority in Open Networking - 05/10/2016
You Won't Believe What Your Local Library Can Do with Technology - 05/10/2016
Pay Attention to the Right Areas of Performance, or Lose the Game - 05/10/2016
Call Center A.I. Set to Improve the Customer Experience - 05/10/2016
Microsoft's Graph API Gives Developers the Gift of Ease - 05/09/2016
Email Migration to the AWS Cloud Likely to Soar in 2016 - 05/06/2016
Victorian Health Services Still Use Traditional Fax - But Not for Long - 05/06/2016
Changes to CenturyLink Relationship Force Customers to Take Another Look - 05/06/2016
Microsoft's Graph API Gives Developers the Give of Ease - 05/06/2016
Twitter is Ready to Help Improve Your Connections So You'll Stick Around - 05/06/2016
5 Things You Can Learn From Your Competition - 05/05/2016
Recordings in the Cloud Lack On-Premise Integration - Until Now - 05/05/2016
Death to Traditional Telecom - VoIP on the Warpath - 05/05/2016
Time to Wear Shades - The Future of the Call Center is Looking Bright - 04/28/2016
'Your App Has Exposed a Patient's Health Information outside the Network' - Health IT's Biggest Fear - 04/28/2016
IT Insight Into Mobility Critical to Future Growth - 04/27/2016
Did PayPal Exploit Fear of Identity Theft? Judge to Decide - 04/27/2016
Advancements in SDN Technology Aim to Take the Center Out of the Data - 04/26/2016
Your Power is Not Assured, but Your Reliability and Redundancy Should Be - 04/26/2016
UK Consumers Chalk up a Win Against Hidden Telemarketing - 04/26/2016
Transformation is Coming: Ciena Ensuring the Service Provider is Ready - 04/22/2016
The New Vendor Crashed Your Data Center - What Now? - 04/21/2016
Don't Risk the Company - Adhere to a New Standard - 04/21/2016
Don't Be Blinded by Contact Center Operations - Gain the Visibility You Need for Success - 04/20/2016
IT Resellers Not Focused on Cloud-Based Telephony Miss Boat to Revenue Opportunity - 04/19/2016
To Improve Software Licensing Revenue, Take a Step Back to Better Align Your Goals - 04/19/2016
Employees on Smartphones: Is it Trivia Crack or Business-Related? Now You Can Know - 04/19/2016
Key to Growth? Equip Your Organization with the Right IT Leadership - 04/18/2016
Siemens Building Technologies Division Streamlines Revenue Opportunities - 04/14/2016
SD-WAN Demands More Sophisticated Approach to Secure Operations - 04/14/2016
Ciena Explores Trends in Submarine Market - 04/14/2016
Why Software Licensing Should Adopt the Cloud Deployment Model - 04/13/2016
Usage Insights Help Decision Makers Avoid Deployment Disasters Later - 04/13/2016
Open Environments Invite Great Contributions in NFV - 04/12/2016
Top Applications Supported by Software-Defined Networking to Optimize the Data Center - 04/12/2016
Steps Considered a Must if You Want to Lead in Your Industry - 04/08/2016
Why Call Recording is a Must for Collections - 04/07/2016
How to Focus Monthly Recurring Revenue to Ensure Success - 04/07/2016
When It Comes to Power Protection - the Birds Don't Have It - 04/06/2016
Without the Right Security Training, No Network is Safe - 04/06/2016
Why Traditional Networks Aren't Long for This World - 04/06/2016
VoIP Monitoring Takes an Interesting Turn in Morocco - 04/05/2016
Why Call Accounting Makes Sense in Healthcare - 04/05/2016
In Regulated Industries, Ethics is Much More Than a Buzzword - 04/04/2016
To Drive the Omnichannel Experience, You Need a Smart Agent Desktop - 03/31/2016
GENBAND Solution Enables Service Providers to Expand Reach - 03/31/2016
Whitepaper: Refusal to Grow Could Mean Business Demise - 03/31/2016
To Build a Better Landing Page, You Need WebRTC - 03/30/2016
Verizon Breach Not Seen as a Sign of Incidents to Come - 03/30/2016
Why Robust Call Recording Demands the Addition of the ACD - 03/29/2016
If Customers Aren't Flocking to You - It Could Be the Customer Experience - 03/28/2016
Technology Demands in Higher Education Changing the Way Students Learn - 03/28/2016
Conferencing Innovations - Getting the Enterprise Ready - 03/24/2016
Trends in Open Networking Create Opportunities for the Risk Averse - 03/24/2016
What's in Store for the API Market? - 03/24/2016
The Customer Engagement Experience Expected to Change Drastically by 2020 - 03/24/2016
5 Ways to Prevent Customer Riots - 03/23/2016
Poor Connections Keep Collaborators Away from Video Conferencing - 03/23/2016
Trends in Corporate Communications Determining Use of Call Accounting - 03/22/2016
Healthcare is About to Go Mobile While Hanging Out in the Cloud - 03/22/2016
4 Reasons Call Recording is Worth the Cost - 03/21/2016
Why Customized is the Only Way to Go in Call Recording - 03/17/2016
Why the Customer Experience Matters - The First Time - 03/16/2016
Controlling Business Costs Must Include the Telecom Audit - 03/16/2016
Why It's Time to Go Social in the Contact Center - 03/15/2016
Blurring the Lines Between B2B and B2C Buyers - 03/15/2016
Why WebRTC is Right First Step for Omni-Channel - 03/09/2016
Why Companies Have to Be Ready for Workflows - 03/09/2016
Why Device Manufacturers Must Have a Software Monetization Strategy - 03/09/2016
Why You Shouldn't Ignore the Potential in Call Accounting - 03/09/2016
Time to Improve Your Software Asset Literacy - 03/08/2016
Call Recording Isn't Just for the Call Center - 03/08/2016
Got Accurate Forecasting? - 03/07/2016
It Pays to Share Knowledge - 03/07/2016
How to Get the Most Value Out of Business VoIP Investment - 03/07/2016
Your Virtual Office May Just Need a Hosted Solution - 03/07/2016
How to Get the Omnichannel Experience Right - 03/07/2016
Digital World Demands Separation from Physical Device - 03/04/2016
Don't Underestimate the Importance of Security in the Cloud - 03/03/2016
The Days of Large Retail Are Numbered If Drastic Changes Don't Happen - 03/03/2016
You Won't Believe What Cloud Phone Service Can Provide - 03/02/2016
Why Text Should be Part of Your Omni-Channel Customer Engagement Strategy - 03/02/2016
If You Haven't Gone Virtual with Your Phone Service, You're Missing Out - 03/02/2016
To Achieve Optimal Contact Center Performance - Listen to Those on the Frontline - 03/02/2016
The Customer Experience Matters - Even in B2B - 03/01/2016
The Customer Experience Matters - Even in B2B - 03/01/2016
How to Keep the Good Agents Around - 03/01/2016
For Cloud IT Success, Don't Assume that Office 365 Migration is Quick and Easy - 02/25/2016
If You're Not Ready to Support Mobile, You're Already Behind - 02/25/2016
Reactive Customer Support Not Enough to Be Competitive in B2B Markets - 02/24/2016
Not-For-Profit Expands Cloud Capabilities with Help from Fusion - 02/24/2016
Device Owners Be Warned - Hack at Your Own Risk - 02/24/2016
Don't Be Afraid to Go Public with Your Data - 02/24/2016
Save Thousands of Dollars in Attrition Costs with Speech Analytics - 02/23/2016
Customers Make the Rules - 02/23/2016
Why Companies Can't Afford to Ignore Cloud IT - 02/23/2016
When Examining the Potential for Success, Don't Forget Those on the Frontline - 02/23/2016
3 Things You Must Do for Great Customer Service - 02/22/2016
New Atrium Release Aims to Accelerate Adoption of Open SDN - 02/19/2016
Must-Have Capabilities to Demand in SDN for Improved Efficiency and Operations - 02/19/2016
Texas School District Embraces Innovation, Deploys Private Optical Network - 02/19/2016
Why You Can't Afford to Ignore In-Flight Encryption - 02/19/2016
If You Don't Real-Time, You Won't Last - 02/18/2016
For Guaranteed Business Success, Get to Know Your Employees - 02/18/2016
Don't Leave These Three Trends Out of Your Call Center Strategy - 02/18/2016
Retailers: Go Omnichannel or Go Home - 02/18/2016
Avoid Wasting Time, Strategize Your Call Recording - 02/18/2016
The Key to Awesome Customer Service Starts with a Return - 02/11/2016
It's Amazing What You Can Learn from the Customer - 02/11/2016
Customers Expect Personalized, Omnichannel Interactions - Can You Deliver? - 02/10/2016
Call Accounting Keeps Employees from Failure on the Job - 02/10/2016
IRS Promises Power Outage Won't Delay Refunds - 02/10/2016
Don't Expect Your B2C Customer Service Approach to Work in B2B Relationships - 02/09/2016
WebRTC Expected to Grow as Companies Seek Competitive Advantage - 02/09/2016
Needed: Predictive Dialer Technology in Student Debt Recovery - 02/09/2016
Stop Dancing Around Unified Communications - Get In or Get Out - 02/08/2016
Avoiding Key Steps in Compliance Puts Your Network at Risk for Hacking - 02/08/2016
Service Providers - It's Time to Step Up to the Digital Plate - 02/08/2016
To Protect All Assets, the DOD is Driving Innovation - 02/08/2016
Stop Manually Monitoring Telecom Spend for Optimal Profitability - 02/05/2016
How to Take Compliance to a Place of Value in Call Recording - 02/04/2016
What to Watch: Call Accounting in 2016 - 02/04/2016
How Your Company Connects Aids Your Competitive Advantage - 02/03/2016
Millennials Are Ready to Rule the Workforce - Your Technology Must Be Ready - 02/03/2016
How Your Company Connects Aid Your Competitive Advantage - 02/03/2016
The Biggest Threat to Your Business Could Be Internal - 02/03/2016
Retailers: Step Up Your Personalized Experiences Game to Survive - 02/03/2016
Why Video Conferencing Could Be Your Communication Channel of Choice - 02/01/2016
SD-WAN Demand Upsets Market, Drives Acquisition and Development - 01/27/2016
2016 Trends Worth Considering in Web-Scale Networking - 01/27/2016
Why the Customer Experience is Essential to eCommerce Survival - 01/26/2016
Threat of Competition Inspires New Best Practices in Cloud Security - 01/26/2016
Demand Continues to Rise for Telecommuting - 01/26/2016
How You Can Create New Opportunities with Call Recording - 01/26/2016
New Dashboard User Experience Makes Even Tedious Tasks Fun - 01/25/2016
Americans Divided On Government Surveillance - 01/25/2016

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