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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Why Your Call Center Software Should be Designed with You in Mind - 04/01/2015
Should VoIP Be a Consideration for Your Phone Systems? - 04/01/2015
Is the Customer Experience More Important than the Cost of Workforce Management? - 04/01/2015
Could Automation Help Your Outbound Call Center Succeed? - 04/01/2015
Trends Show Where Mobile VoIP is Most Prevalent - 04/01/2015
Call Center Scheduling Can Be Improved with Focused Hiring - 04/01/2015
Should Your Call Center Services Take a Proactive Approach? - 03/27/2015
Do You Use Call Accounting to Understand Infrastructure Needs? - 03/26/2015
Data Management Needed to Prevent EHR Fraud - 03/26/2015
Can Real-Time Communications and WebRTC Play a Secure Role in Healthcare? - 03/25/2015
The Master Agent: Helping Create a New Trend in Fiber Access - 03/25/2015
Power Protection Needed Even Before the Rain - 03/24/2015
Why it May Be Time to Talk to Business VoIP Providers - 03/24/2015
Why Now is the Time to Adopt the Cloud Contact Center - 03/24/2015
Why Call Center Management Needs UC and Reporting - 03/24/2015
Have You Considered a Step Up in Phone Systems? - 03/24/2015
Data Management: Helping to Drive 'The Medical Home' - 03/24/2015
Is Mobile VoIP Helping to Drive Demand for Network Analytics? - 03/23/2015
Could An Email Outage Cause You to Lose Business? - 03/19/2015
UK Consumers Will Soon Enjoy RCS VoLTE and Wi-Fi Calling - 03/18/2015
Needed Rx: Better Data Management in Healthcare - 03/18/2015
Do Your Plans for Customer Service Software Include the Cloud? - 03/17/2015
Ready to Drive Better Performance in the Contact Center? - 03/17/2015
Lessons of 'March Madness' Keep Sales Efforts in Focus - 03/17/2015
Can Your Customer Support Software Handle the Bad Review? - 03/16/2015
How Split Billing Can Benefit Call Accounting Activities - 03/16/2015
Ready to Maximize Your Lync Investment? - 03/16/2015
Tips for Data Management Best Practices - 03/12/2015
Three Steps to Complete Before WFO Software Implementation - 03/11/2015
Can the Master Agent Keep Pace with Changing Markets? - 03/11/2015
REVE Systems Leverages Bangladesh Location to Promote Access to Mobile VoIP - 03/11/2015
Do You Have the Power Protection to Survive for Days? - 03/11/2015
Steps to Improve Interactions with an Angry Customer - 03/10/2015
How Call Center Scheduling Can Be Used to Improve Customer Care - 03/09/2015
How Call Center Management Can Drive the Ritz-Carlton Experience - 03/09/2015
Comverse ONE Release Supports Fourth Wave of Monetization in Next Generation Digital Services - 03/06/2015
Insight into the Race for Real-Time Communications - 03/05/2015
Intel Sets its Mobile Chip Sights on Chinese Market - 03/05/2015
A Focus on Hiring and Retention Enhances Value of Workforce Optimization Software - 03/04/2015
Tips For Mobile VoIP App Providers & Android - 03/04/2015
4 Tips to Improve Leadership in Call Center Management - 03/04/2015
Yorktel Streamlines Health System's Communications Strategy with Video Managed Services - 03/03/2015
Can Partnerships Improve Customer Service Software? - 03/03/2015
The Changing Customer Experience in the Insurance Industry - 03/03/2015
Happy Employees Should Be the Goal with Call Center Scheduling - 03/03/2015
Why Speech Analytics is Good for Workforce Management - 03/03/2015
If You're Going to Go Social with the Call Center, Do it the Right Way - 02/26/2015
Finding: Happy Employees Deliver Workforce Value - 02/26/2015
How Engagement and Collaboration Drive Value in Workforce Optimization Software - 02/25/2015
How Big Data and Call Accounting Can Help Drive Profitability - 02/25/2015
Why It May Be Time to Consider Mobile VoIP - 02/24/2015
Can Smart Simplicity Help Improve Workforce Management? - 02/23/2015
Tools Offering Deep Insight Improve Call Center Scheduling - 02/23/2015
How Call Center Management Can Drive Effective Change Across the Organization - 02/23/2015
Call Accounting is More Than Just Numbers - 02/20/2015
How to Make Workforce Optimization Software More than Just Another Implementation - 02/19/2015
How Real-Time Communications Could Change the Hospitality Industry for the Better - 02/19/2015
The Hosted Softswitch Designed to Stop Fraud - 02/19/2015
7 Ways the Hosted Contact Center Can Improve the Customer Experience in eCommerce - 02/19/2015
4 Ways to Improve Workforce Management Outcomes - 02/19/2015
3 Tips for Call Center Management to Improve the Customer Experience - 02/19/2015
Making the Right Decisions for the Call Center on Demand - 02/18/2015
Why Call Accounting Efforts Need More than Traditional Call Tracking - 02/18/2015
Could a Quiet Room Improve Call Center Scheduling? - 02/18/2015
Government Agencies Could Pave the Way for Real Time Communications - 02/12/2015
Master Agents: Jump-Starting Expansion into Smart Home Management - 02/12/2015
Do You Have Questions on Call Tracking? - 02/10/2015
Why You Should Share Your Call Accounting Data with HR and Procurement - 02/10/2015
How Best Practices Can Lead to Better Performance in the Hosted Contact Center - 02/10/2015
What Customers Want from the Call Center - 02/10/2015
How to Improve the Customer Experience in Your Outbound Call Center - 02/10/2015
How Workforce Management Can Help Improve FCR - 02/09/2015
Can Gamification Help with Call Center Scheduling? - 02/09/2015
How Call Center Management Can Fight Attrition - 02/09/2015
Technology Innovation Driving Opportunities in Education - 02/09/2015
How Call Center Management Should Use Quality Monitoring - 02/05/2015
Will Real Time Communications Improve Healthcare? - 02/04/2015
Time is Right for a Hosted Contact Center - 02/04/2015
Why You Should Consider the Hosted Softswitch - 02/03/2015
Workforce Management Success Depends on Listening - 02/03/2015
Should Mobile VoIP Face Regulation? - 02/03/2015
Could Call Center Scheduling Be Better Following Zappos' Plan? - 02/03/2015
How to Get Executives to Sign Off on Call Accounting - 02/03/2015
How the Call Center on Demand Drives the Customer Experience - 02/02/2015
South Africa VoIP Switch Subscribers Now Have Added Protection - 01/28/2015
How Five9 Helped American Support Embrace TCPA in the Hosted Contact Center - 01/28/2015
Will Telecoms Get Left Behind with New FCC Standards? - 01/28/2015
Is Mobile VoIP a Priority in 2015? - 01/27/2015
Power Protection Falls Short with Pakistan Outage - 01/27/2015
TigerText Enables Real-Time Communications for Hospice Provider - 01/27/2015
Why Calls Per Hour Don't Work in the Call Center on Demand - 01/26/2015
Don't Trust Your Workforce Management to the Fake Cloud - 01/26/2015
3 Tips: How Call Center Management Can Leverage the Voice of the Customer - 01/26/2015
How to Ensure Compliance Goes Beyond Call Accounting - 01/26/2015
Why Call Center Management Must Focus on Quality Agent Training - 01/23/2015
What Business Clients Demand from a Hosted Softswitch - 01/22/2015
2015 Trends to Drive Call Center Scheduling Strategies - 01/22/2015
UC Trends Expected to Gain Momentum in 2015 - 01/20/2015
Laying the Foundation for Mobile VoIP - 01/20/2015
Making the Case for the Hosted Contact Center in 2015 - 01/20/2015
Why You Need the Omnichannel Experience in Your Customer Care Center - 01/19/2015
Ready to Drive a Proactive, Outbound Campaign? - 01/19/2015
Trends Continue to Impact the Call Center on Demand - 01/19/2015
How to Get to the Voice of the Customer and Truly Drive Satisfaction - 01/14/2015
Call Center on Demand Delivers Agent Efficiency, Competitive Advantage - 01/14/2015
New Technology Isn't a Roadblock with this Hosted Softswitch - 01/14/2015
Are You Anticipating These Trends in the Hosted Contact Center? - 01/13/2015
3 Methods to Help Your Agents Manage Customer Service Situations - 01/13/2015
Want Easy Mobile VoIP? Pick Auto Provisioning from REVE Systems - 01/13/2015
The Road to Better Call Center Scheduling is to Understand the Customer - 01/12/2015
6 Ways Call Center Management Can Improve Tech Support - 01/12/2015
Why the Cloud is Good for Call Accounting - 01/12/2015
ITEXPO Presenter Shares Views on Telephony for the Future - 01/09/2015
It's Time to Take Toll Free Text Messaging to the Cloud - 01/08/2015
Why Evaluation Matters in Workforce Optimization - 01/07/2015
What Businesses Can Learn from Federal Data Management - 01/07/2015
New Dispatch Console Solution Offers Improved UC Security - 01/07/2015
Integrating Customer Support into Your Marketing Department - 01/07/2015
WFO Live Proves a Valued Asset for Call Center Management - 01/06/2015
How the Hosted Softswitch Improves Employee Efficiency - 01/06/2015
Why Mobile VoIP is a Global Hot Commodity - 01/06/2015
Workforce Management in Huge Demand in Healthcare - 01/06/2015
Why the Call Center on Demand is a Clear Competitive Advantage - 01/05/2015
The Customer Experience Needs to be Primary Focus in Workforce Management - 12/30/2014
Why Real-Time Communications Relies on Standardization - 12/30/2014
Taking Text Messaging in Customer Care to the Next Level - 12/30/2014
Continued Growth Expected in the Hosted Contact Center Space - 12/29/2014
Time to Change Your Phone System? Why You Should Consider the Hosted Softswitch - 12/29/2014
Do You Want VoIP Regulated to Support Business Communications? - 12/29/2014
How Call Center Scheduling Can Reduce Agent Stress - 12/29/2014
How the Call Center on Demand is Changing in the Financial Services Industry - 12/29/2014
How Call Center Management Can Plan for the Holiday Rush - 12/29/2014
How Call Accounting Blended with TEM Helps Control Spending - 12/29/2014
Tips to Improve Your Inside Sales Lead Management Cold Calling - 12/29/2014
Telemarketing Software Alone Won't Help You Reach Sales Goals - 12/23/2014
Why You Need Workforce Optimization to Drive Employee Engagement - 12/23/2014
Call Recording Shores Up Customer Service Efforts at the North Pole - 12/22/2014
Benefits Continue to Drive Demand for Hosted Softswitch and Mobile VoIP - 12/22/2014
How the Call Accounting Telecom Audit Can Put Money Back in Your Budget - 12/22/2014
Are You Getting the Data You Need from Customer Surveys? - 12/22/2014
How a Single Platform to Support Customer Care Can Protect the Base - 12/22/2014
Knowing the Preferences of the Customer Base is Critical for Call Center Management Success - 12/22/2014
Why Automation is Better for Call Center Scheduling Efficiency - 12/22/2014
How to Develop a Baseline for Software Licensing - 12/19/2014
Why Power Protection that Allows You to Save Your Data is Critical - 12/18/2014
Leverage Customer Service Software to Meet Changing Expectations - 12/17/2014
If You Want Real-Time Communications, You Need WebRTC - 12/16/2014
The Benefits Driving Hosted Contact Center Adoption Are Very Real - 12/16/2014
Why Call Recording is Good for Going Mobile - 12/16/2014
Ready to Optimize Mobile VoIP Opportunities? Check Out iTel Dialer Plus - 12/16/2014
Do You Need Legal Hold? - 12/16/2014
Call Center Scheduling is More Important as Agent Jobs Move Home - 12/16/2014
Learn Why Agent Visibility is Critical to Contact Center Performance - 12/15/2014
What to Expect for the Hosted Contact Center and Beyond in 2015 - 12/09/2014
Demand for Mobile VoIP Helping to Drive Network Build-Outs - 12/09/2014
Companies Announce Plans to Bring Call Center Services Back Home - 12/09/2014
Can Your Call Center on Demand Produce Powerful Sales Results? - 12/09/2014
Why Call Center Management Should Focus on the Customer Experience - 12/09/2014
Winning: Move Your Sales Team to the 'Customer-First' Conversation - 12/09/2014
How a Story Can Impact Your Workforce Management - 12/08/2014
Workforce Optimization: Start at the Top to Affect the Customer Experience - 12/08/2014
Are Your Real-Time Communications Secure? - 12/08/2014
Can the Hosted Softswitch Provide Your Gateway to a Hybrid Model? - 12/08/2014
Why the Hosted Contact Center is Great for Efficiency - 12/06/2014
3 Call Center Solutions You Shouldn't Do Without - 12/04/2014
How Can PIP Help You Get More from Customer Service Software? - 12/04/2014
Could Your Call Accounting Improve with Better Carrier Billing? - 12/04/2014
Bottom-Line Benefits With Telecom Expense Management - 12/04/2014
Why the Customer Experience Matters for the Call Center on Demand - 12/03/2014
Why Workforce Management Solutions Should Include Speech Analytics - 12/03/2014
Canadian Telecom Regulators Reviewing Control of 'Last Mile' - 12/03/2014
Storing Texts: Security Assurance or Breach of Privacy? - 12/02/2014
Why Call Center Management Needs the Right Information in Real-Time - 12/01/2014
Study Says Engaging Your Employees Must Start at the Top - 11/26/2014
Telecom Expense Management Solution Helps Company Shrink Mobility Spend - 11/25/2014
Multi-Channel, Hosted Contact Center: 4 Benefits - 11/25/2014
Looking for Future Leaders? Try Optimizing Your Workforce Today - 11/25/2014
How the Landing Page Can Help Inside Sales Lead Management - 11/24/2014
REVE Systems Adds Auto Provisioning to Enhance User Experience - 11/24/2014
How Call Accounting Fits into the Corporate Mobile Mix - 11/24/2014
Call Center on Demand: 4 Key Benefits - 11/24/2014
Call Center Management Can Improve Interactions with Speech Analytics - 11/24/2014
Call Center Scheduling Should Get the Right Agents on the Phone at the Right Time - 11/24/2014
Getting Ahead of the Global vs Local Battle in Data Management - 11/20/2014
Projected Growth in UCaaS Will Drive Demand for the Hosted Contact Center - 11/20/2014
How Call Recording Can Help You Develop Your SWP - 11/19/2014
As Mobility Looms, MDM May Need to be a Priority - 11/19/2014
Why You Should Turn Customer Complaints into Success Stories - 11/19/2014
Why Now is the Right Time for Call Center Management to Consider the Cloud - 11/19/2014
Still Waiting? You Could Be Missing Out on Mobile VoIP Perks - 11/17/2014
Picking the Right Call Recording Solution in a Mobile Environment - 11/17/2014
Happy Agents Need More than Effective Call Center Scheduling - 11/17/2014
Four Ways Contact Center Analytics Can Improve the Customer Experience - 11/17/2014
Real-Time Communications Gets Attention at Apps World - 11/13/2014
How to Take Your Motivation Strategy Beyond Call Recording - 11/13/2014
Developers Learn How to Enter OTT App Value Chain with KANDY - 11/13/2014
Did You Know the Hosted Softswtich Can Help You Go Green? - 11/13/2014
How to Improve Workforce Efficiency - 11/11/2014
Taking Customer Support Software to the Next Level with Agent Assessments - 11/11/2014
Call Center Agents: The Best Qualities - 11/11/2014





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