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Susan J. Campbell Info

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TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

Latest Articles

Time to Wear Shades - The Future of the Call Center is Looking Bright - 04/28/2016
'Your App Has Exposed a Patient's Health Information outside the Network' - Health IT's Biggest Fear - 04/28/2016
IT Insight Into Mobility Critical to Future Growth - 04/27/2016
Did PayPal Exploit Fear of Identity Theft? Judge to Decide - 04/27/2016
Advancements in SDN Technology Aim to Take the Center Out of the Data - 04/26/2016
Your Power is Not Assured, but Your Reliability and Redundancy Should Be - 04/26/2016
UK Consumers Chalk up a Win Against Hidden Telemarketing - 04/26/2016
Transformation is Coming: Ciena Ensuring the Service Provider is Ready - 04/22/2016
The New Vendor Crashed Your Data Center - What Now? - 04/21/2016
Don't Risk the Company - Adhere to a New Standard - 04/21/2016
Don't Be Blinded by Contact Center Operations - Gain the Visibility You Need for Success - 04/20/2016
IT Resellers Not Focused on Cloud-Based Telephony Miss Boat to Revenue Opportunity - 04/19/2016
To Improve Software Licensing Revenue, Take a Step Back to Better Align Your Goals - 04/19/2016
Employees on Smartphones: Is it Trivia Crack or Business-Related? Now You Can Know - 04/19/2016
Key to Growth? Equip Your Organization with the Right IT Leadership - 04/18/2016
Siemens Building Technologies Division Streamlines Revenue Opportunities - 04/14/2016
SD-WAN Demands More Sophisticated Approach to Secure Operations - 04/14/2016
Ciena Explores Trends in Submarine Market - 04/14/2016
Why Software Licensing Should Adopt the Cloud Deployment Model - 04/13/2016
Usage Insights Help Decision Makers Avoid Deployment Disasters Later - 04/13/2016
Open Environments Invite Great Contributions in NFV - 04/12/2016
Top Applications Supported by Software-Defined Networking to Optimize the Data Center - 04/12/2016
Steps Considered a Must if You Want to Lead in Your Industry - 04/08/2016
Why Call Recording is a Must for Collections - 04/07/2016
How to Focus Monthly Recurring Revenue to Ensure Success - 04/07/2016
When It Comes to Power Protection - the Birds Don't Have It - 04/06/2016
Without the Right Security Training, No Network is Safe - 04/06/2016
Why Traditional Networks Aren't Long for This World - 04/06/2016
VoIP Monitoring Takes an Interesting Turn in Morocco - 04/05/2016
Why Call Accounting Makes Sense in Healthcare - 04/05/2016
In Regulated Industries, Ethics is Much More Than a Buzzword - 04/04/2016
To Drive the Omnichannel Experience, You Need a Smart Agent Desktop - 03/31/2016
GENBAND Solution Enables Service Providers to Expand Reach - 03/31/2016
Whitepaper: Refusal to Grow Could Mean Business Demise - 03/31/2016
To Build a Better Landing Page, You Need WebRTC - 03/30/2016
Verizon Breach Not Seen as a Sign of Incidents to Come - 03/30/2016
Why Robust Call Recording Demands the Addition of the ACD - 03/29/2016
If Customers Aren't Flocking to You - It Could Be the Customer Experience - 03/28/2016
Technology Demands in Higher Education Changing the Way Students Learn - 03/28/2016
Conferencing Innovations - Getting the Enterprise Ready - 03/24/2016
Trends in Open Networking Create Opportunities for the Risk Averse - 03/24/2016
What's in Store for the API Market? - 03/24/2016
The Customer Engagement Experience Expected to Change Drastically by 2020 - 03/24/2016
5 Ways to Prevent Customer Riots - 03/23/2016
Poor Connections Keep Collaborators Away from Video Conferencing - 03/23/2016
Trends in Corporate Communications Determining Use of Call Accounting - 03/22/2016
Healthcare is About to Go Mobile While Hanging Out in the Cloud - 03/22/2016
4 Reasons Call Recording is Worth the Cost - 03/21/2016
Why Customized is the Only Way to Go in Call Recording - 03/17/2016
Why the Customer Experience Matters - The First Time - 03/16/2016
Controlling Business Costs Must Include the Telecom Audit - 03/16/2016
Why It's Time to Go Social in the Contact Center - 03/15/2016
Blurring the Lines Between B2B and B2C Buyers - 03/15/2016
Why WebRTC is Right First Step for Omni-Channel - 03/09/2016
Why Companies Have to Be Ready for Workflows - 03/09/2016
Why Device Manufacturers Must Have a Software Monetization Strategy - 03/09/2016
Why You Shouldn't Ignore the Potential in Call Accounting - 03/09/2016
Time to Improve Your Software Asset Literacy - 03/08/2016
Call Recording Isn't Just for the Call Center - 03/08/2016
Got Accurate Forecasting? - 03/07/2016
It Pays to Share Knowledge - 03/07/2016
How to Get the Most Value Out of Business VoIP Investment - 03/07/2016
Your Virtual Office May Just Need a Hosted Solution - 03/07/2016
How to Get the Omnichannel Experience Right - 03/07/2016
Digital World Demands Separation from Physical Device - 03/04/2016
Don't Underestimate the Importance of Security in the Cloud - 03/03/2016
The Days of Large Retail Are Numbered If Drastic Changes Don't Happen - 03/03/2016
You Won't Believe What Cloud Phone Service Can Provide - 03/02/2016
Why Text Should be Part of Your Omni-Channel Customer Engagement Strategy - 03/02/2016
If You Haven't Gone Virtual with Your Phone Service, You're Missing Out - 03/02/2016
To Achieve Optimal Contact Center Performance - Listen to Those on the Frontline - 03/02/2016
The Customer Experience Matters - Even in B2B - 03/01/2016
The Customer Experience Matters - Even in B2B - 03/01/2016
How to Keep the Good Agents Around - 03/01/2016
For Cloud IT Success, Don't Assume that Office 365 Migration is Quick and Easy - 02/25/2016
If You're Not Ready to Support Mobile, You're Already Behind - 02/25/2016
Reactive Customer Support Not Enough to Be Competitive in B2B Markets - 02/24/2016
Not-For-Profit Expands Cloud Capabilities with Help from Fusion - 02/24/2016
Device Owners Be Warned - Hack at Your Own Risk - 02/24/2016
Don't Be Afraid to Go Public with Your Data - 02/24/2016
Save Thousands of Dollars in Attrition Costs with Speech Analytics - 02/23/2016
Customers Make the Rules - 02/23/2016
Why Companies Can't Afford to Ignore Cloud IT - 02/23/2016
When Examining the Potential for Success, Don't Forget Those on the Frontline - 02/23/2016
3 Things You Must Do for Great Customer Service - 02/22/2016
New Atrium Release Aims to Accelerate Adoption of Open SDN - 02/19/2016
Must-Have Capabilities to Demand in SDN for Improved Efficiency and Operations - 02/19/2016
Texas School District Embraces Innovation, Deploys Private Optical Network - 02/19/2016
Why You Can't Afford to Ignore In-Flight Encryption - 02/19/2016
If You Don't Real-Time, You Won't Last - 02/18/2016
For Guaranteed Business Success, Get to Know Your Employees - 02/18/2016
Don't Leave These Three Trends Out of Your Call Center Strategy - 02/18/2016
Retailers: Go Omnichannel or Go Home - 02/18/2016
Avoid Wasting Time, Strategize Your Call Recording - 02/18/2016
The Key to Awesome Customer Service Starts with a Return - 02/11/2016
It's Amazing What You Can Learn from the Customer - 02/11/2016
Customers Expect Personalized, Omnichannel Interactions - Can You Deliver? - 02/10/2016
Call Accounting Keeps Employees from Failure on the Job - 02/10/2016
IRS Promises Power Outage Won't Delay Refunds - 02/10/2016
Don't Expect Your B2C Customer Service Approach to Work in B2B Relationships - 02/09/2016
WebRTC Expected to Grow as Companies Seek Competitive Advantage - 02/09/2016
Needed: Predictive Dialer Technology in Student Debt Recovery - 02/09/2016
Stop Dancing Around Unified Communications - Get In or Get Out - 02/08/2016
Avoiding Key Steps in Compliance Puts Your Network at Risk for Hacking - 02/08/2016
Service Providers - It's Time to Step Up to the Digital Plate - 02/08/2016
To Protect All Assets, the DOD is Driving Innovation - 02/08/2016
Stop Manually Monitoring Telecom Spend for Optimal Profitability - 02/05/2016
How to Take Compliance to a Place of Value in Call Recording - 02/04/2016
What to Watch: Call Accounting in 2016 - 02/04/2016
How Your Company Connects Aids Your Competitive Advantage - 02/03/2016
Millennials Are Ready to Rule the Workforce - Your Technology Must Be Ready - 02/03/2016
How Your Company Connects Aid Your Competitive Advantage - 02/03/2016
The Biggest Threat to Your Business Could Be Internal - 02/03/2016
Retailers: Step Up Your Personalized Experiences Game to Survive - 02/03/2016
Why Video Conferencing Could Be Your Communication Channel of Choice - 02/01/2016
SD-WAN Demand Upsets Market, Drives Acquisition and Development - 01/27/2016
2016 Trends Worth Considering in Web-Scale Networking - 01/27/2016
Why the Customer Experience is Essential to eCommerce Survival - 01/26/2016
Threat of Competition Inspires New Best Practices in Cloud Security - 01/26/2016
Demand Continues to Rise for Telecommuting - 01/26/2016
How You Can Create New Opportunities with Call Recording - 01/26/2016
New Dashboard User Experience Makes Even Tedious Tasks Fun - 01/25/2016
Americans Divided On Government Surveillance - 01/25/2016
Don't Be Cheap with Your Omnichannel Experience, it Could Become an Expensive Mistake - 01/25/2016
Enterprise Demand Expected to Drive SD-WAN - 01/21/2016
Without the Right Tools, the Help Desk Agent Will Fail - 01/21/2016
Why Texting Must be a Part of Your Omnichannel Strategy - 01/21/2016
Changing the Customer Experience? Change Your Culture - 01/21/2016
Four Reasons it May be Time to Consider Conferencing - 01/20/2016
Reasons Why B2C is Different Than B2B - 01/20/2016
Do You Know the Right Time to Reach Out to Customers and Make the Next Pitch? - 01/20/2016
Now is the Time for Unified Communications - 01/20/2016
The Argument for SDN is Too Strong to Ignore - 01/19/2016
Container Approach to Virtualization Gaining Traction - 01/18/2016
Overture Networks Sticks to Core Competencies in Software Monetization - 01/13/2016
Demand for Hyperconverged Systems Expected to Drive Market - 01/13/2016
ITEXPO Presenter Sees Promise in Virtual Reality - 01/13/2016
Don't Let Technology Shortfalls Send Customers to the Competition - 01/12/2016
Benefits Outweigh Risk in Flexible Work Environment - 01/12/2016
If Your Differentiation Isn't Based on Quality Service, Your Days are Numbered - 01/12/2016
These Communications Trends for 2016 May Surprise You - 01/12/2016
Why Call Accounting Makes Sense in Today's Call Center - 01/12/2016
Researchers Find Challenges in SDN Exist in Hardware, Not Software - 12/31/2015
Legacy Separation Key to Cloud Success in 2016 - 12/30/2015
Utility Customers Actually Want DIY; What You Need to Know to Get Ready - 12/30/2015
Utility Customers Actually Want DIY; What You Need to Know to Get Ready - 12/30/2015
The ED Can Use the Predictive Dialer to Make a Collection Call, But Not All Agree - 12/29/2015
Electric Company Among Many to Lose Power in the Storm - 12/29/2015
Don't Let One Incident Leave You Disconnected - 12/29/2015
Anytime Collect is Enhanced to Increase Number of Payments Received - 12/29/2015
Why Startups Need to Consider the On-Premise Cloud in the Long-Term - 12/28/2015
NFV Offers Potential for Carriers Looking to Profit from the Cloud - 12/23/2015
Ice Wreaks Havoc on Power Lines, Proves Value of Power Protection - 12/23/2015
How the Smartphone is Poised to Save IVR - 12/22/2015
3 Mistakes in Call Center Scheduling You Need to Fix Today - 12/21/2015
Demand to Merge Physical and Virtual Environments Creating Opportunities in SDN - 12/21/2015
Microsoft Reverses Stance on Free 'OneDrive' Space - 12/17/2015
What You Need to Know About Millennials Working Remotely - 12/16/2015
Don't Kill the Small Talk - Use It to Your Advantage - 12/16/2015
Management is a Process; Leadership is an Inspiration - 12/16/2015
Cutting Costs in 2016? Plan To Include the Use of VoIP - 12/16/2015
The Potential Revenue of the Utelco - What Could Be Coming Our Way - 12/15/2015
If Video Conferencing is Becoming Pervasive, 2016 is Sure to Hold New Opportunities - 12/15/2015
3 Things That Must Be on Your Contact Center Wish List for 2016 - 12/14/2015
Insights into the Future of Technology Innovation: ITEXPO Presenter Shares Expertise - 12/10/2015
Why True IT Success Depends on Continuing Education - 12/10/2015
The Threat is Real; Don't Be the Catalyst for Hacker Success - 12/10/2015
The Untouchable Levels in Data Center Automation - 12/10/2015
Personalization Done Right Sets You Apart from the Competition - 12/10/2015
The Battle for the Cloud Draws Attention from Tech Giants - 12/10/2015
Pro Tip: Get Past the Gatekeeper and Get the Yes - 12/10/2015
Don't Count the Mainframe Down and Out Just Yet - 12/09/2015
A Little Wind Goes a Long Way When it Hits the Power Supply - 12/08/2015
Your Cell Phone May Be the Next Step to Immediate Healthcare - 12/08/2015
Don't Miss Key Opportunities by Ignoring Social Media - 12/08/2015
Using Analytics Helps You Get to the 'Why' in Customer Behavior - 12/03/2015
What You Need to Know Before You Migrate to an SDN Environment - 12/03/2015
What You Need to Remember When Creating the Omnichannel Experience - 12/03/2015
3 Benefits You May Have Overlooked When Considering Hosted UC - 12/01/2015
WFM: If Price Scares You Away, the Cost of Doing Nothing Should Make You Want to Stay - 12/01/2015
Remotely Created Payment Orders Get the Axe by the FTC - 12/01/2015
You Won't Believe the States with Highest Percentage of Telecommuters - 11/30/2015
Learning to Do Customer Care the Amazon Way - 11/30/2015
Why It Pays to Step Up Personalized Customer Care - 11/30/2015
Getting Ready for IoT is No Longer Just an Option - 11/25/2015
What Call Accounting Alone Can't Tell You - 11/25/2015
Don't Argue for the Contact Center - Justify it with Real-Time Data - 11/24/2015
There's a Reason the Wheel is Spinning on Your Mobile Video - 11/23/2015
6 User Experience Must-Haves in WebRTC - 11/23/2015
Learn How One University Campus is Now Leveraging WebRTC to Keep Students Safe - 11/23/2015
If You Want Omnichannel, Make Sure No One is Falling Off the Page - 11/23/2015
You Have the Tools to Avoid the Abyss of the Hold Queue - Use Them - 11/23/2015
You Won't Believe What Customers Will Tell You Given the Opportunity - 11/23/2015
You Won't Believe What Incentivizes Your Agents - Don't Forget to Ask - 11/23/2015
There's a Better Solution to Monetization - 11/19/2015
Omni-Channel Sounds Easy - But Practical Challenges Real - 11/19/2015
Communications Doesn't Have to be a Dirty Word in the Office - 11/19/2015
Why Financial Institutions Can't Afford to Ignore Mobile - 11/17/2015
You Won't Believe What Call Center Management is Most Thankful For - 11/17/2015
You'd Be Surprised at What Employees Will Do When a BYOD Policy Doesn't Exist - 11/17/2015

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