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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Biles Turns Olympic Gold into Bigger Opportunities - 09/23/2016
Web-Scale Networking Starts with Key APIs - 09/23/2016
How Harry & David Ensures Quality During the Holiday Season - 09/23/2016
How to Ensure Continued Access to Power When the Lights Go Out - 09/23/2016
Disaster Strikes- How to Have Your VoIP Ready - 09/23/2016
Can Your Wholesale VoIP Provider Pass the Test? - 09/20/2016
Before You Trust Workforce Management - Ask for Results - 09/20/2016
Don't Let Activities Stop Efficient Call Center Operation - 09/20/2016
How to Eliminate the On-Site Customer Care Call - 09/20/2016
What You Need to Know About the Mobile Consumer - 09/14/2016
Paving the Way for SD-WAN - Identifying What You Need to Know - 09/14/2016
If You Think You're Ready to Deliver Content, Read This - 09/13/2016
Microsoft Knocks Salesforce Off the Enterprise Cloud Throne - 09/13/2016
Millennials are Switching Banks - Why It's a Good Thing - 09/13/2016
e911 - It's Not Just for Sci-Fi Anymore - 09/13/2016
Why Workforce Management Matters in Healthcare - 09/13/2016
Why Agility Matters in the Software World - 09/13/2016
Learn How to Effectively Compete in a Market Dominated by Skype - 09/12/2016
Don't Let the Success of the Toll-Free Vanity Number Leave You Behind - 09/12/2016
Three New Programming Languages Offer Promise - 09/07/2016
Web-Scale Networking Will Take Mobile TV to Whole New Level - 09/07/2016
As Telcos Struggle to Profitability, Change is a Must - 09/07/2016
The Virtual Office - Not Just for the Small Company - 09/07/2016
If Mobility Isn't Your Strategy, Don't Look for Business VoIP Benefits - 09/07/2016
Customer Centricity - Can You Past the Test? - 09/07/2016
To Attract Millennials, the Ad Just Won't Cut It - 09/07/2016
Five Wholesale VoIP Reseller Tips for Better Margins and Happier Customers - 09/07/2016
Cisco or Microsoft? What to Consider - 09/07/2016
How to Avoid the Awkward Follow-Up Call - 09/07/2016
Why We Should Demand More from Content Delivery Networks - 09/02/2016
Will Call Center Scheduling Change with Rise in Demand for Automation? - 08/31/2016
Selection of Virtual Observer Enables Contact Center to Reach Efficiency Goals - 08/30/2016
Is the End in Sight for Customer Service? - 08/30/2016
Quick Win or Sustainable Success -the Key Workforce Management Question - 08/30/2016
If You're Not Fully Integrated in the Cloud, You're Not Efficient - 08/30/2016
Five Ways to Motivate the Sales Team in Summer - 08/30/2016
Tips to Create the Effortless Customer Experience - 08/29/2016
For True Optimization, Start with the Customer Journey - 08/29/2016
Number Porting - It's Not for the Faint of Heart - 08/29/2016
How to Leverage the Inner Circle for Brand Influence - 08/24/2016
Marketing Campaigns That Made the Olympics Shine - 08/23/2016
Why Your 3rd Party Remote Call Monitoring Needs Speech Analytics - 08/23/2016
Telecom Spending Drives Demand for Call Accounting - 08/23/2016
To Expand Your Market, You May Need to Change Your Position - 08/23/2016
Sangoma Launches New Virtual PBX Offering for SMBs - 08/22/2016
Why Omni-Channel Customer Engagement Must Have Strong Social Element - 08/22/2016
Are Robots Taking Over the Call Center? - 08/22/2016
Why Call Center Management Needs to Pay Attention to Consumer Behavior - 08/22/2016
How to Make Every Telemarketing Call Count - 08/16/2016
Can Virtual Reality Set Your Brand Apart? - 08/16/2016
Can Cable Survive the Success of Netflix? - 08/16/2016
Critically Important Factors for Software Licensing - 08/15/2016
It Pays to Demand a Higher Standard from Communications Providers - 08/15/2016
Why Integration and User Behaviors Are Top of Mind in Successful UC Environments - 08/15/2016
Tips to Improve Call Center Operations with Performance Management - 08/15/2016
Three Tips for Building a Winning Customer Care Team - 08/15/2016
Are You Listening to Your Customers? - 08/15/2016
Technology Key Component of Customer Service Success - 08/15/2016
How to Avoid Losing Your Future Best Customer - 08/10/2016
How Business VoIP Gives Insights into Data - 08/10/2016
Don't Forget Contact Centers - Agents are Customers Too - 08/08/2016
Cloud Benefits Extend Well Beyond Cost Savings - 08/08/2016
Act Puts Pressure on Federal Agencies to Comply with Software Licensing Rules - 08/08/2016
How the Huddle Room Can Make Conferencing Fun - 08/08/2016
Don't Let IM Leave Your Organization Open to HIPAA Fines - 08/08/2016
When Building Call Center Support, It's All About the Culture - 08/08/2016
Why Patients Need to Become Consumers in Healthcare - 08/08/2016
What Walmart Has in Common with Call Center Scheduling - 08/08/2016
Technology and Farming - You'll be Surprised at the Connection - 07/29/2016
Enterprise Cloud Growth Set to Leave the Hesitant Behind - 07/27/2016
The Client Didn't Tell You What They Expected - So It's Your Fault You Failed - 07/27/2016
SIP Trunking Challenges Don't Have to Derail Real-Time Communications - 07/27/2016
Software Licensing Leads to Better Returns on Software Investments - 07/26/2016
Google Data Centers Use AI to Cut Energy Usage - 07/26/2016
Should Call Accounting Take Facebook Messenger into Consideration? - 07/25/2016
Call Center Scheduling Focused on Professionals, Not Mindless Drones - 07/25/2016
Workforce Management Market Expected to See Strong Growth - 07/25/2016
Five Roles Call Center Management Should Create to Drive Better Outcomes - 07/25/2016
Changes Coming as Companies Drive Growth in the Enterprise Cloud - 07/21/2016
Take Your Workforce Management to the Next Level with Workforce Optimization - 07/20/2016
Tips to Ensure DIDs Generate Traffic - 07/19/2016
Will SDN Be Your Golden Ticket? - 07/19/2016
The Best Way to Lose a Customer to the Competition - 07/19/2016
How to Get Ready for Windows 10 Pay as You Go Offerings - 07/18/2016
Growth in Enterprise Cloud Adoption Creating Significant Market Opportunities - 07/18/2016
Four Key Tips for Selecting a Conferencing Solution - 07/18/2016
Make this One Thing a Priority in Decisions to Drive Organizational Success - 07/18/2016
Why You Shouldn't Avoid Business VoIP - 07/18/2016
The Massive Amount of Data to be Generated by 2020 Will Blow Your Mind - 07/14/2016
Avoid Shadow IT with Proper Software Licensing - 07/14/2016
Why Changing the Standard of Quality is Critical to Succeeding in Customer Service - 07/14/2016
Use Technology to Turn Buyers into Loyal Brand Advocates - 07/13/2016
How Automation Can Improve Sales Outcomes - 07/13/2016
Why Your Workforce Management Strategy Needs to be Future Proof - 07/13/2016
Why Coaching Has to be SMART - 07/12/2016
No Integration Between Sales and Support Could Leave You Doomed to Fail - 07/12/2016
Automation Driving Demand for Highly-Skilled Jobs in the Call Center - 07/12/2016
Call Center Management Doesn't Have to Look too Far to the Future to See Key Progress - 07/12/2016
6 Ways to Improve Web-Scale Networking Today - 07/08/2016
Why You Need Customer Support Software in B2B Relationships - 07/08/2016
How Cloud Computing Can Help Wow Customers - 07/07/2016
UK Vote to Leave the EU Could Alter Leadership in Data Center Markets - 07/07/2016
Master Agent Makes Selling Best-Fit Solutions a No-Brainer - 07/07/2016
Money, Money, Money: 7 Ways to Better Customer Experiences in Banking - 07/06/2016
Government Call Centers: Better Scheduling Might Help Avoid Mistakes - 07/06/2016
Canceled Appointments Putting Sales Quotas Out of Reach - 07/06/2016
Supporting the Multi-Lingual Customer Base is Critical Today - 07/06/2016
4 Easy Ways to Drive Customer Experience - 07/06/2016
Quality of Service Demands Set the Stage for OTT Dominance - 06/30/2016
Standard Training Won't Cut it When it Comes to Protecting Your Funds - 06/29/2016
Master Agent Partners Offered Market Differentiation to Drive Sales - 06/29/2016
Apple to Defend Technology Against Potential Patent Troll - 06/29/2016
Paying a Ransom for Your Data Not Likely in the Budget - 06/28/2016
VoIP Monitoring for 9-1-1 Continuity Keeps Consumers Safe - 06/28/2016
3 Ways You Can Avoid Sending Your Customers to the Competition - 06/28/2016
How Call Accounting Helps You Avoid Being in the 20 Percent - 06/28/2016
Why Even Restaurants Need an Omnichannel Approach - 06/28/2016
Big Data - It's Either Valuable Consumer Information or Noise on the Server - 06/28/2016
Demand for Seamless Cloud Driving Opportunities for CloudGenix SD-WAN - 06/23/2016
M&As Pace in Tech Set for Acceleration - 06/23/2016
M&As Pace Tech Set for Acceleration - 06/23/2016
How to Drive Recurring Revenue in Software Licensing that Draws Investor Attention - 06/22/2016
Realize Your Competitive Advantage Beyond Multiple Channels of Engagement - 06/22/2016
Get Schooled: Bad Audio Limits More Than Just Sound - 06/22/2016
Never Leave Cold Calling Up to the Newbies - 06/22/2016
If Efficiency Isn't the Name of Your Game, You Just Might Lose - 06/21/2016
Dump Your Customer Service Department to Drive Success - 06/21/2016
Why Killing the Spreadsheet is Key to Improving Visibility - 06/21/2016
UC Expansion in Europe to Drive Demand for Call Accounting - 06/21/2016
What to Expect in the Classroom of Tomorrow - 06/20/2016
Map Out Migration Challenges to Avoid VoIP Deployment Disaster - 06/17/2016
How Customer Support Software is More Than Just a Cost - 06/17/2016
Why Relationships are Critical in B2B - 06/16/2016
Danger: Audio Assumptions Can Leave Conferencing Participants Silent - 06/16/2016
How SD-WAN Can Streamline the Enterprise - 06/16/2016
Choice Means it's Time to Kick Proprietary Systems to the Curb - 06/15/2016
Choose Your Next Gen CDN Wisely - 06/15/2016
A New Training Regimen for the NFL Has a Twist - 06/14/2016
New Internet Users Still Popping Up - Driving More Growth Outside of US - 06/14/2016
For the Best Customer Service Experience, Forget Price - 06/14/2016
WebRTC May Be the Cost Reduction Channel You've Been Waiting For - 06/14/2016
What You Need to Make the Most of Every Call - 06/14/2016
Ransomware Finds its Way into School District Network - 06/13/2016
The Fax Still Lives - But It's Getting a New Vehicle - 06/10/2016
Make a Mark in Your Industry - Get Involved Where it Counts - 06/10/2016
Web-Scale Networking Sees DCI as Key Innovation Opportunity - 06/09/2016
Consumers Prefer Privacy Over Content - Why Telcos May Not Be Able to Deliver - 06/07/2016
Human Error to Blame in Majority of Security Breaches - 06/07/2016
You Won't Believe the Root Cause of Most Network Vulnerabilities - 06/07/2016
Warning: Jailbreaking a Mobile Device Can Make the Whole Network Vulnerable - 06/07/2016
If You Think Training Alone Will Protect Your Network, Think Again - 06/03/2016
Scaling in the Data Center Matters - 06/03/2016
If You're Ready to Port Numbers, You've Got These Items in Check - 06/02/2016
MSPs Will Have to Do This to Establish a Competitive Advantage - 06/02/2016
Google Project Loon Balloons MayAnswer to Lack of Service in Goa, India - 06/02/2016
Video Customer Care: Not Your Grandpa's Contact Center - 06/02/2016
Speech Analytics - It's Not Just for Your Smartphone - 06/02/2016
Millennials Driving Change in the Workplace: We All Stand to Benefit - 06/02/2016
Agent Performance: Why Cultural Change is a Must - 06/01/2016
The Pace of Customer Interactions is Changing - Don't Get Left Behind - 06/01/2016
Blurred Lines Driving a Better Customer Experience - 06/01/2016
Stop Making Decisions with Old Information: Productivity Requires Real-Time - 06/01/2016
Cloud Communications on Strong Path for Growth - 06/01/2016
Microsoft and Akamai - Leveraging the Best of Both Worlds for Azure CDN - 05/25/2016
The Millennials Are Coming: Now Taking Bets on the Size of the Dent - 05/25/2016
Small Companies at Higher Risk for Security Threats when Vendors Take Advantage - 05/25/2016
Cloud IT Still Eluding the Typical Enterprise - 05/24/2016
Even With Mounting Threats, Some UK Businesses Still Falling Short on Cyber Security - 05/24/2016
Moroccan Gamers Shut Out of Competition Due to VoIP Ban - 05/24/2016
GoDaddy Working on Deal to Offer Business VoIP - 05/24/2016
University of Central Florida Learns How to Improve Application Deployment - 05/24/2016
U.S. Federal Agencies Frustrated with FedRAMP - 05/24/2016
Don't Drive Customers Away - Use Speech Analytics to Build the Business - 05/24/2016
Virtualization Has Plateaued While China Proves Viable Threat to Market Dominance - 05/19/2016
To Escape Human Error, US Military Seeks to Embrace Technology Automation - 05/19/2016
There's an App for That - How You Can Be the One to Provide It - 05/18/2016
Goodbye Polycom, Hello True Communications Collaboration - 05/18/2016
Don't Ignore These Tips When Selecting a New Phone System - 05/18/2016
Driving Success with a Little Insight and a Little Basketball - 05/17/2016
How Technology Helps Create Seamless Experience for the Remote Team - 05/17/2016
Why You Shouldn't Always Take a Call on the Beach - 05/12/2016
i3 is Merging with OVCC: Visual Communications Opportunities Extended to the Enterprise - 05/10/2016
Microsoft's Azure Keeps Innovation a Top Priority in Open Networking - 05/10/2016
You Won't Believe What Your Local Library Can Do with Technology - 05/10/2016
Pay Attention to the Right Areas of Performance, or Lose the Game - 05/10/2016
Call Center A.I. Set to Improve the Customer Experience - 05/10/2016
Microsoft's Graph API Gives Developers the Gift of Ease - 05/09/2016
Email Migration to the AWS Cloud Likely to Soar in 2016 - 05/06/2016
Victorian Health Services Still Use Traditional Fax - But Not for Long - 05/06/2016
Changes to CenturyLink Relationship Force Customers to Take Another Look - 05/06/2016
Microsoft's Graph API Gives Developers the Give of Ease - 05/06/2016
Twitter is Ready to Help Improve Your Connections So You'll Stick Around - 05/06/2016
5 Things You Can Learn From Your Competition - 05/05/2016
Recordings in the Cloud Lack On-Premise Integration - Until Now - 05/05/2016
Death to Traditional Telecom - VoIP on the Warpath - 05/05/2016
Time to Wear Shades - The Future of the Call Center is Looking Bright - 04/28/2016
'Your App Has Exposed a Patient's Health Information outside the Network' - Health IT's Biggest Fear - 04/28/2016
IT Insight Into Mobility Critical to Future Growth - 04/27/2016
Did PayPal Exploit Fear of Identity Theft? Judge to Decide - 04/27/2016
Advancements in SDN Technology Aim to Take the Center Out of the Data - 04/26/2016

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