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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

How to Drive Efficiency and Profitability with a Predictive Dialer - 08/01/2014
Why Telemarketing is Still a Proven, Effective Marketing Tool - 08/01/2014
Temasys Extends Value of WebRTC Development - 07/31/2014
How WebRTC and TokBox are Changing Customer Service - 07/31/2014
Why Call Accounting Matters for Hospitality - 07/31/2014
Banking Through Video Collaboration? - 07/30/2014
Truphone Enables Local and Global All in One Mobile Device - 07/30/2014
ESI to Demonstrate Simplification of Communication at ITEXPO - 07/30/2014
BroadVoice Talks Innovation: ITEXPO West 2014 - 07/30/2014
Twilio Brings Virtualized Communications to WebRTC - 07/29/2014
5 Ways Call Center Management Can Improve AHT - 07/29/2014
Is Your Leads Partner Successfully Supporting Inside Sales Lead Management? - 07/29/2014
Does Your Customer Service Meet the Demand? - 07/24/2014
Business Partners See Added Value with Call Recording App Integrations - 07/24/2014
The Transition from Ma Bell to WebRTC - 07/24/2014
Why 2G is Best for Embedded M2M - 07/23/2014
Ready to Take Your Business Mobile? What's Your Plan? - 07/23/2014
Does Software Work in the Hands of Those That Work? - 07/23/2014
Why Unified Communications is Worth Consideration - 07/23/2014
Acision Takes Messaging to the Next Level with fuseMe - 07/22/2014
How 151 Advisors Helps Companies Navigate the Waters in WebRTC - 07/22/2014
Is Your Network at Risk for Bank Robbery or Telecom Fraud? - 07/22/2014
Real-Time Communications Create Opportunities in Video Conferencing Collaboration - 07/22/2014
Will Mobile VoIP Become an Enterprise Channel of Choice? - 07/22/2014
Call Accounting Gets a Boost from Cisco/Microsoft Partnership - 07/22/2014
How Call Center Management Can Successfully Deploy Performance Management Tools - 07/22/2014
Why RCS VoLTE is a Strong Contender for Market Dominance - 07/11/2014
Are You Missing Social Media Opportunities? - 07/11/2014
Cloud Communications Market on a Strong Growth Path - 07/11/2014
Why Call Recording is Not a One-Size-Fits-All Solution - 07/10/2014
How Enterprise Communications Makes the World Cup Accessible - 07/10/2014
Will Business VoIP Follow the Same Trend as BYOD? - 07/10/2014
Software Licensing Tensions Mount Between Developers and the Enterprise - 07/10/2014
How Social Media Can Improve Call Center Services - 07/10/2014
How to Drive Successful Virtualization - 07/10/2014
4 Reasons Why the Hosted Contact Center is the Right Strategy for Customer Care - 07/10/2014
How Call Accounting Can Justify the Move to VoIP - 07/10/2014
Research: Employees Who Lack Engagement Also Lack Loyalty - 07/10/2014
Can More Call Center Workers Fix Ongoing Problems? - 07/10/2014
Why Transparency Matters in Telemarketing Software - 07/09/2014
Mobile VoIP Stakes its Claim in a Growing Market - 07/09/2014
Busy Signal? Vetting the Right Telemarketing Software Partner - 07/09/2014
Video Surveillance in Small Devices is Changing the Way We Monitor - 07/07/2014
Cloud APIs for a Whole New Approach to Development - 07/07/2014
Improving the User Experience with Cloud-based Authentication - 07/07/2014
SBCs Ensure Quality Communications for Legacy and IP UC Networks - 07/03/2014
The Power of Application Deployment Amplified with Dell, Nutanix Partnership - 07/03/2014
What Can SIP Do for Your BYOD Policy? - 07/03/2014
Why Tadiran is Preferred in SIP with BYOD - 07/03/2014
Dell Announces Security Updates Critical for Out of Band Management - 07/03/2014
How Important are Quality Headsets for Call Center Services? - 07/02/2014
Intel Shifts App Deployment Strategy to Own More Mobile Share - 07/02/2014
Why Call Center Management Should Consider Call Recording - 07/01/2014
Mobile VoIP Market Gets Boost from Messaging Apps Supporting eCommerce - 07/01/2014
REVE Systems Shakes Up the Market with MVNO White Label Hosted Softswitch - 07/01/2014
Yamaha Takes Your Conferencing to the Next Level with the YVC-1000 - 07/01/2014
Nine Ways Telemarketing Software Can Drive Productivity - 07/01/2014
Ohio Service Provider Extends Value with GENBAND Offering - 07/01/2014
Why Workforce Management Should Focus on Agent Satisfaction - 07/01/2014
Lync Voice UC Optimal Performance Starts with the SBC - 06/27/2014
How Video Managed Services are Changing the Educational System - 06/27/2014
What Test Management Does for Companies Leveraging AWS - 06/26/2014
How Teleservices Firms Benefit by Adding Voice Biometrics to Call Recording Initiatives - 06/25/2014
Why Amazon Needs Test Management to Drive Smartphone Success - 06/25/2014
Is Now the Time to Make a Change to Hosted Phone Systems? - 06/25/2014
ActiveState Takes Open Source Development to the Next Level - 06/25/2014
HP Corners the Application Deployment Market with New Announcements - 06/24/2014
How to Extend the Capabilities of the Hosted Softswitch to Mobile Users - 06/24/2014
The Demand for Real Time Communications is Driving the Need for WebRTC - 06/24/2014
Mobile VoIP Set to Explode in Nigeria - 06/24/2014
How Call Accounting Helps Law Firms Tighten Control on Communications Costs - 06/24/2014
Hosted Softswitch Benefits Will Eventually Lead to Market Dominance - 06/23/2014
How Mobile VoIP is Taking the Desk Phone on the Road - 06/23/2014
Despite FAA Objections, Drones Bring Value to Mobile Real Estate - 06/20/2014
4 Ways Call Recording Optimizes Your BPO - 06/19/2014
To Best Gauge the Customer Experience, Become the Customer - 06/19/2014
Complete Mobility Enabled with the VoIP Switch - 06/19/2014
Application Deployment in Smart City Project Expected to be First of Many - 06/19/2014
Improve Call Accounting with Recording Capabilities - 06/19/2014
Mobile VoIP Provider Sets its Sights on CommunicAsia 2014 - 06/18/2014
Teleservices Firms Benefit from the VoC Captured in Their Call Recordings - 06/18/2014
Worried About Your SharePoint Data or Migration? - 06/18/2014
How 3rd Party Remote Call Monitoring Can Help Identify Burnout - 06/17/2014
What Are You Doing with the Predictive Dialer? - 06/17/2014
How Call Accounting Can Help Educational Institutions Optimize Communications - 06/17/2014
What One Question Would You Ask with the Outbound Predictive Dialer? - 06/17/2014
WebRTC is Great - But is it Secure? - 06/17/2014
Genesys Plans to Leverage IBM's Watson to Optimize the Customer Experience - 06/17/2014
Embracing the Mobile Market Through Proven Partnerships - 06/16/2014
What to Demand in the Mobile Experience - 06/16/2014
How to Take Complexity Out of Video and UC Deployments - 06/13/2014
For Ultimate Power Protection, the Generator is not Enough - 06/12/2014
How to Avoid Unified Communications Missteps - 06/12/2014
Why Empathy and the Outbound Predictive Dialer are Powerful Marketing Tools - 06/12/2014
How to Drive Telemarketing Software Success: Separate the Sales from the Marketing - 06/12/2014
How Out of Band Management Helped a Locomotive - 06/12/2014
Tech Mahindra at GENBAND Perspectives14: Improving Collaboration through Real Time Communications - 06/12/2014
How Call Recording Improves the Call Center Experience - 06/11/2014
Have You Made Quality a Priority in Your Mobile App Development? - 06/11/2014
Ready for the Hosted Softswitch or Still on the Fence? REVE Systems Has Your Answers - 06/10/2014
Why Call Center Management Needs to Pay Attention to HR Resources - 06/10/2014
How Do You Manage the Call Center on Demand in a Social World? - 06/10/2014
How Can Hosted Solutions Improve the Customer Experience? - 06/10/2014
Why the Hosted Phone System is Key for the Small Business - 06/10/2014
In-House Versus Software: Which is the Better SBC? - 06/06/2014
Are You Making the Most of the Mobile Experience for Your Customers? - 06/05/2014
Has the Fractured Customer Experience Impacted Your Bottom Line? - 06/05/2014
Lync Recognition Means Greater Market Opportunity - 06/05/2014
Want Mobile VoIP without Skype? We've Got Options - 06/04/2014
The Future of Mobile Platforms - 06/03/2014
Why American Support Turned to Five9 for the Outbound Call Center - 06/03/2014
How the Call Center on Demand Helped the Shipyard Optimize Operations - 06/03/2014
Why Call Center Scheduling Trumps the Spreadsheet - 06/03/2014
How Call Accounting Can Save You Money - 06/03/2014
Market Growth Favors the Hosted Softswitch - 06/03/2014
How Call Center Management Benefits from Speech Analytics in Call Recording - 06/03/2014
Strategies to Optimize Workforce Management - 06/03/2014
How Allot Communications Optimizes Digital Workstyle Services - 05/30/2014
A Look at the Mobile Security Market and What to Expect - 05/30/2014
How Application Deployment is Changing Manufacturing for the Better - 05/30/2014
Look Like the Big Guys with a Hosted Contact Center - 05/30/2014
Will Skype Enable Real Time Communications with Language Translation Feature? - 05/30/2014
Opportunities in Real Time Communications Growing in Asia-Pacific Market - 05/30/2014
Why You Need Call Recording in Your Workforce Management - 05/30/2014
Demand for Enterprise Mobile Solutions May Lead to Compuware Split - 05/29/2014
How to Manage Social Engagement in the Call Center - 05/28/2014
Are You Using Telemarketing Software to Get Creepy? - 05/28/2014
Why Should Call Center Management Combine Call Recording and the Cloud? - 05/28/2014
Optimizing Lync Video with Qumu - 05/23/2014
Ready for Android Lync Migration? - 05/23/2014
Why the Outbound Call Center Should Be Focused on Quality Interactions - 05/22/2014
Demand Still Strong for the Hosted Softswitch - 05/22/2014
Sprint Plays Fast and Loose with Text Messaging to the Tune of $7.5M - 05/21/2014
Why Automation Through Test Management Makes Sense - 05/21/2014
Certification Helps Tadiran Users Protect Enterprise Communications - 05/21/2014
How Contact Center Analytics Impacts IAM - 05/21/2014
How VoIP Call Recording Could Help Your Social Interactions - 05/21/2014
Intel Looks to Application Deployment for Early Launch - 05/21/2014
7 Tips for the Ideal Hosted Contact Center - 05/21/2014
Has True Business VoIP Finally Arrived? - 05/20/2014
Why You Need to Protect Your Virtual PBX - 05/20/2014
Select the Right Provider to Optimize Your Call Center Solutions - 05/20/2014
Why Even the Best Telemarketing Software Needs a Plan - 05/20/2014
How Does Real Time Communications Improve the Mobile Experience for Your Customers? - 05/15/2014
Allot Communications Expands Reach in Digital Workstyle Services - 05/15/2014
How Workforce Optimization Enables Data-Driven Decisions - 05/15/2014
The Promise of RCS VoLTE is Likely Found in the Enterprise - 05/14/2014
How to Reduce Costs in the Contact Center - 05/14/2014
Why Cloud Vendors Must Offer Call Recording - 05/14/2014
Why the UPS is Essential in Power Protection - 05/14/2014
How Cisco Can Improve Call Accounting - 05/14/2014
Why Call Center Management Demands Speech Analytics - 05/13/2014
Why VoIP Call Recording Increases the Need for Anti-Spyware - 05/13/2014
Can Video Change the Way Governments Operate? - 05/09/2014
How Call Recording Helps You Avoid Playing Favorites - 05/09/2014
LiveAction Network Management Ensures Optimal Performance for Air Transport Company - 05/09/2014
Will Wireless Backhaul Demand Drive Opportunities for RCS VoLTE? - 05/09/2014
How LiveAction Helps Network Management in Healthcare - 05/09/2014
What is Microsoft Lync QoS? - 05/08/2014
Infonetics Reports on the State of Enterprise Communications - 05/08/2014
Why Text Messaging Software Can Improve Property Management - 05/08/2014
Application Deployment Growth Creates Opportunity for Microsoft - 05/07/2014
Application Deployment Enjoys Growth Due to Software Market Expansion - 05/07/2014
How to Vet Your Cloud Communications Provider - 05/07/2014
Why the Customer Experience Extends to the Field - 05/07/2014
Is China on Track for Better IP Communications or Simply a Monopoly? - 05/07/2014
Why Test Management in the Field Matters - 05/07/2014
The State of Business Without Unified Communications - 05/07/2014
How to Vet Your Cloud Communications Provider - 05/06/2014
Intel Stakes Its Claim in Big Data - 05/02/2014
Spring Weather Has Arrived - Do You Have Your Power Protection? - 05/02/2014
Intel Saw Success with NUCs in 2013, Leverages Application Deployment Success - 05/02/2014
The Rise of BYOD and the Need for Mobile Device Management - 05/02/2014
Finding Low Cost Communications in the Cloud - Ready to Migrate? - 05/02/2014
Take Your Unified Communications Strategy to the Next Level with SIP & WebRTC - 05/02/2014
How Do Contact Centers Measure the Customer Experience? - 05/01/2014
Why You Should Consider the At-Home Agent Program with the Hosted Contact Center - 05/01/2014
How the Call Center on Demand Supports the Work at Home Agent - 04/29/2014
What Two Things Can Reduce Call Center Costs by 20 Percent? - 04/29/2014
Can Proper Workforce Management Improve Stress Levels? - 04/29/2014
Why Test Management is Critical in Mobile Application Development - 04/25/2014
How Business VoIP Can Improve Customer Care on the Phone - 04/24/2014
Why Monitoring is Critical for the User Experience - 04/24/2014
Insurers Need to Go Beyond Multi-Channel to Omni-Channel Customer Interactions - 04/23/2014
The Importance of Software Licensing in the Internet of Things - 04/23/2014
How Smartphones Changed Call Recording - 04/23/2014
Intel Quietly Ships Refresh Line, Supports Enhanced Application Deployment Efforts - 04/23/2014
Hosted Softwitch Demand Helping to Drive VoIP Growth - 04/23/2014
Why Call Accounting Should Always Include Traffic Analysis - 04/23/2014
Are You Really Investing in the Customer Experience? - 04/23/2014
Why You Don't Have to Negotiate When it Comes to Out of Band Management - 04/22/2014
Mobile Device Management Drives BYOD Benefits - 04/22/2014
Monet WFO Live Excels in Performance, Named 2014 Product of the Year - 04/22/2014
Better Call Center Management When Call Recording Goes Beyond Compliance - 04/22/2014
Rip and Replace Migration Fears Holding You Back from a Hosted Phone System? - 04/17/2014
What Did Heartbleed Teach Us About Test Management? - 04/17/2014
How Video Managed Services Simplifies Unified Communications Migration - 04/17/2014
Why Compliance Matters for the Outbound Call Center - 04/17/2014
Why South Africa is Excited about the VoIP Switch - 04/17/2014
4 Customer Service Mistakes to Avoid with Call Recording - 04/16/2014





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