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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Stop Manually Monitoring Telecom Spend for Optimal Profitability - 02/05/2016
How to Take Compliance to a Place of Value in Call Recording - 02/04/2016
What to Watch: Call Accounting in 2016 - 02/04/2016
How Your Company Connects Aids Your Competitive Advantage - 02/03/2016
Millennials Are Ready to Rule the Workforce - Your Technology Must Be Ready - 02/03/2016
How Your Company Connects Aid Your Competitive Advantage - 02/03/2016
The Biggest Threat to Your Business Could Be Internal - 02/03/2016
Retailers: Step Up Your Personalized Experiences Game to Survive - 02/03/2016
Why Video Conferencing Could Be Your Communication Channel of Choice - 02/01/2016
SD-WAN Demand Upsets Market, Drives Acquisition and Development - 01/27/2016
2016 Trends Worth Considering in Web-Scale Networking - 01/27/2016
Why the Customer Experience is Essential to eCommerce Survival - 01/26/2016
Threat of Competition Inspires New Best Practices in Cloud Security - 01/26/2016
Demand Continues to Rise for Telecommuting - 01/26/2016
How You Can Create New Opportunities with Call Recording - 01/26/2016
New Dashboard User Experience Makes Even Tedious Tasks Fun - 01/25/2016
Americans Divided On Government Surveillance - 01/25/2016
Don't Be Cheap with Your Omnichannel Experience, it Could Become an Expensive Mistake - 01/25/2016
Enterprise Demand Expected to Drive SD-WAN - 01/21/2016
Without the Right Tools, the Help Desk Agent Will Fail - 01/21/2016
Why Texting Must be a Part of Your Omnichannel Strategy - 01/21/2016
Changing the Customer Experience? Change Your Culture - 01/21/2016
Four Reasons it May be Time to Consider Conferencing - 01/20/2016
Reasons Why B2C is Different Than B2B - 01/20/2016
Do You Know the Right Time to Reach Out to Customers and Make the Next Pitch? - 01/20/2016
Now is the Time for Unified Communications - 01/20/2016
The Argument for SDN is Too Strong to Ignore - 01/19/2016
Container Approach to Virtualization Gaining Traction - 01/18/2016
Overture Networks Sticks to Core Competencies in Software Monetization - 01/13/2016
Demand for Hyperconverged Systems Expected to Drive Market - 01/13/2016
ITEXPO Presenter Sees Promise in Virtual Reality - 01/13/2016
Don't Let Technology Shortfalls Send Customers to the Competition - 01/12/2016
Benefits Outweigh Risk in Flexible Work Environment - 01/12/2016
If Your Differentiation Isn't Based on Quality Service, Your Days are Numbered - 01/12/2016
These Communications Trends for 2016 May Surprise You - 01/12/2016
Why Call Accounting Makes Sense in Today's Call Center - 01/12/2016
Researchers Find Challenges in SDN Exist in Hardware, Not Software - 12/31/2015
Legacy Separation Key to Cloud Success in 2016 - 12/30/2015
Utility Customers Actually Want DIY; What You Need to Know to Get Ready - 12/30/2015
Utility Customers Actually Want DIY; What You Need to Know to Get Ready - 12/30/2015
The ED Can Use the Predictive Dialer to Make a Collection Call, But Not All Agree - 12/29/2015
Electric Company Among Many to Lose Power in the Storm - 12/29/2015
Don't Let One Incident Leave You Disconnected - 12/29/2015
Anytime Collect is Enhanced to Increase Number of Payments Received - 12/29/2015
Why Startups Need to Consider the On-Premise Cloud in the Long-Term - 12/28/2015
NFV Offers Potential for Carriers Looking to Profit from the Cloud - 12/23/2015
Ice Wreaks Havoc on Power Lines, Proves Value of Power Protection - 12/23/2015
How the Smartphone is Poised to Save IVR - 12/22/2015
3 Mistakes in Call Center Scheduling You Need to Fix Today - 12/21/2015
Demand to Merge Physical and Virtual Environments Creating Opportunities in SDN - 12/21/2015
Microsoft Reverses Stance on Free 'OneDrive' Space - 12/17/2015
What You Need to Know About Millennials Working Remotely - 12/16/2015
Don't Kill the Small Talk - Use It to Your Advantage - 12/16/2015
Management is a Process; Leadership is an Inspiration - 12/16/2015
Cutting Costs in 2016? Plan To Include the Use of VoIP - 12/16/2015
The Potential Revenue of the Utelco - What Could Be Coming Our Way - 12/15/2015
If Video Conferencing is Becoming Pervasive, 2016 is Sure to Hold New Opportunities - 12/15/2015
3 Things That Must Be on Your Contact Center Wish List for 2016 - 12/14/2015
Insights into the Future of Technology Innovation: ITEXPO Presenter Shares Expertise - 12/10/2015
Why True IT Success Depends on Continuing Education - 12/10/2015
The Threat is Real; Don't Be the Catalyst for Hacker Success - 12/10/2015
The Untouchable Levels in Data Center Automation - 12/10/2015
Personalization Done Right Sets You Apart from the Competition - 12/10/2015
The Battle for the Cloud Draws Attention from Tech Giants - 12/10/2015
Pro Tip: Get Past the Gatekeeper and Get the Yes - 12/10/2015
Don't Count the Mainframe Down and Out Just Yet - 12/09/2015
A Little Wind Goes a Long Way When it Hits the Power Supply - 12/08/2015
Your Cell Phone May Be the Next Step to Immediate Healthcare - 12/08/2015
Don't Miss Key Opportunities by Ignoring Social Media - 12/08/2015
Using Analytics Helps You Get to the 'Why' in Customer Behavior - 12/03/2015
What You Need to Know Before You Migrate to an SDN Environment - 12/03/2015
What You Need to Remember When Creating the Omnichannel Experience - 12/03/2015
3 Benefits You May Have Overlooked When Considering Hosted UC - 12/01/2015
WFM: If Price Scares You Away, the Cost of Doing Nothing Should Make You Want to Stay - 12/01/2015
Remotely Created Payment Orders Get the Axe by the FTC - 12/01/2015
You Won't Believe the States with Highest Percentage of Telecommuters - 11/30/2015
Learning to Do Customer Care the Amazon Way - 11/30/2015
Why It Pays to Step Up Personalized Customer Care - 11/30/2015
Getting Ready for IoT is No Longer Just an Option - 11/25/2015
What Call Accounting Alone Can't Tell You - 11/25/2015
Don't Argue for the Contact Center - Justify it with Real-Time Data - 11/24/2015
There's a Reason the Wheel is Spinning on Your Mobile Video - 11/23/2015
6 User Experience Must-Haves in WebRTC - 11/23/2015
Learn How One University Campus is Now Leveraging WebRTC to Keep Students Safe - 11/23/2015
If You Want Omnichannel, Make Sure No One is Falling Off the Page - 11/23/2015
You Have the Tools to Avoid the Abyss of the Hold Queue - Use Them - 11/23/2015
You Won't Believe What Customers Will Tell You Given the Opportunity - 11/23/2015
You Won't Believe What Incentivizes Your Agents - Don't Forget to Ask - 11/23/2015
There's a Better Solution to Monetization - 11/19/2015
Omni-Channel Sounds Easy - But Practical Challenges Real - 11/19/2015
Communications Doesn't Have to be a Dirty Word in the Office - 11/19/2015
Why Financial Institutions Can't Afford to Ignore Mobile - 11/17/2015
You Won't Believe What Call Center Management is Most Thankful For - 11/17/2015
You'd Be Surprised at What Employees Will Do When a BYOD Policy Doesn't Exist - 11/17/2015
Don't Give Your Customers a Reason to Hang Up the Phone This Holiday - 11/17/2015
Virtual PBX: More Than a Phone System Option - 11/16/2015
Why You Should Consider Eliminating the Physical Office - 11/16/2015
You Won't Believe What Skype for Business Can Do for Customer Care - 11/11/2015
Cable Companies Can Survive - Time Warner Cable Business Shows Us How - 11/11/2015
Don't Be a Sitting Duck - Learn How to Monitor Security Threats on Your Network - 11/11/2015
Without Differentiation, VoIP Providers Can't Survive - 11/11/2015
4 Strategies to Quickly Boost Morale and Performance in the Call Center - 11/11/2015
What Companies Must Leave Behind to Migrate to the Cloud - 11/10/2015
You Don't Have to Fall Victim to Telecom Fraud - Here's Why - 11/10/2015
Lose the Conversation and You Might Lose the Customer - 11/10/2015
4 Reasons Your Bosses Will Love Call Recording - 11/10/2015
You Won't Believe What Employees Are Refusing to Do - 11/10/2015
You Won't Believe What That Agent Just Said to Your Customer - 11/05/2015
Latest WFO Trends Can Drive Better Employee Outcomes - 11/05/2015
When the Winds Start to Blow, Don't Be Left in the Dark - 11/05/2015
Focus on the Experience and It Won't Matter if the Competition Charges Lower Prices - 11/04/2015
Survey: Failing Employee Engagement May Be Internally Driven - 11/04/2015
Sales Enablement Platform Offers Better Performance, Greater Profitability - 11/03/2015
5 Tips You Won't Believe Can Improve Customer Service - 11/03/2015
ITEXPO Demo Links Retail Customers with Real-Time Solution - 11/03/2015
You'll Never Guess What Happens When You Evoke the Wrong Customer Emotion - 11/03/2015
The Right Telecommuting Plan Starts with a Little Homework - 11/03/2015
Why Your Bank May Not Survive the Digital Revolution - 11/02/2015
Royals Fans Could Benefit from Bandwidth on Demand - 10/29/2015
A Closer Look at OSS Integration - 10/29/2015
Finding: Unhappy Employees More Likely to Poison the Others - 10/29/2015
NSA's Hacking Power - You Should Be Worried - 10/28/2015
Speech Analytics Need Not Involve a Challenge - 10/28/2015
Report: Telecom Bills Can be a Puzzle to Decipher - 10/28/2015
Customers Peeved After 24 Hours Without Power - 10/28/2015
Squirrel Attacks Have Power Users Fleeing - 10/27/2015
Your Competitor Deployed Business VoIP: Have You? - 10/27/2015
Emotions You Probably Don't Realize Your Customers Experience - 10/27/2015
Social Media Can Be the Answer to Your Workforce Management Headaches - 10/26/2015
Demand for DIDs Grows with Self-Service Access to Launch - 10/22/2015
Why Software Licensing and SAM Tools Are Critical for Reducing Risk - 10/22/2015
Are You Providing Quality Omni-Channel Customer Engagement? - 10/21/2015
Are You Ready for a Business VoIP Transition? - 10/21/2015
Call Center Solution Now Available as Mobile App - 10/21/2015
How to Deploy an Effective Unified Communications Strategy - 10/20/2015
Are You Ready for the Digital Transformation? - 10/20/2015
Could Outlook Groups Improve UC and Call Accounting? - 10/19/2015
Why Call Center Management Should Consider Speech Analytics for Compliance - 10/19/2015
Software Licensing Models: Change is a Good Thing - 10/16/2015
SAP Analytics on HANA Sure to Benefit the Cloud Contact Center - 10/15/2015
Wholesale VoIP Just Got Better with Telinta Announcement - 10/15/2015
Open Source Call Center Solutions Help Operations and the Bottom Line - 10/14/2015
It May Be Time to Consider Business VoIP in the Cloud - 10/13/2015
Omni-Channel Experience: Why We Really Need It - 10/13/2015
Why You Can't Ignore Omni-Channel Customer Engagement - 10/12/2015
Can Your Business VoIP Do That? - 10/12/2015
How's Your Call Center Scheduling Adherence? - 10/12/2015
Quality Unified Communications Requires the Right Equipment - 10/12/2015
WebRTC: The Next Disruption - 10/12/2015
How Visual IVR Enhances the Omnichannel Experience - 10/07/2015
How to Address Flash in Application Deployment - 10/07/2015
Check Your Plan to See If You're Ready for Business VoIP - 10/07/2015
The Networked Enterprise Wants to Go Green to Save Green - 10/06/2015
The Power of WebRTC in the Call Center - 10/06/2015
Can Call Accounting Help Improve Employee Productivity? - 10/06/2015
How Call Center Management Can Avoid Big Brother Resemblance - 10/06/2015
Can Call Accounting Truly Reduce Costs? - 10/05/2015
Should Call Center Management Use Technology for Training? - 10/05/2015
DIDX Set to Bring Fun and Innovation to ITEXPO - 10/05/2015
ITEXPO Presenter Offers Insight into Mobile Capabilities and Cloud Computing - 10/02/2015
ITEXPO Presenter Shares Insight on Today's Communications Innovations - 09/30/2015
ITEXPO Presenter Weighs In on Innovations in Communications - 09/30/2015
Have You Seen the Latest Flash in Business VoIP? - 09/28/2015
What Insight Can You Gain from Customer Support Software? - 09/28/2015
Is Your Virtual Office Destined to Fail? - 09/28/2015
Is Your Call Center Ready for Millennial Demands? - 09/28/2015
Why Cisco Software Licensing Must Change with the Market - 09/28/2015
Is Your Workforce Management Solution Truly Cloud-Based? - 09/28/2015
Should Call Center Scheduling Include Dedicated Social Media? - 09/28/2015
How Call Recording Improves Call Tracking - 09/28/2015
Finding: Data Management Falling Short in Healthcare - 09/23/2015
Have You Optimized Your Conferencing Solutions? You Can - 09/23/2015
Why It's Important to Integrate Telemarketing Software - 09/22/2015
Do You Have Data Management Under Control? - 09/22/2015
Can WebRTC Improve Outcomes for Call Center Management? - 09/22/2015
Idea: Enhance the Customer Experience via Workforce Optimization - 09/22/2015
Call Center Management Must Pay Attention to Stability in Age of Technology - 09/21/2015
How Call Accounting Will Benefit from Apple, Cisco Partnership - 09/21/2015
Can Business VoIP Providers Ease Business-Owner Tasks? - 09/21/2015
Innovative Expansions in #RTC - 09/11/2015
Does Digital Really Improve the Customer Experience? - 09/11/2015
OTT Communications Apps Driving Shift in Next Generation Digital Services - 09/11/2015
Who Owns the Customer Experience in Your Omni-Channel Customer Engagement Environment? - 09/10/2015
Are You Ready for the Next Power Outage? - 09/10/2015
Should Call Center Management Worry About the Auto Attendant Script? - 09/10/2015
Report: Call Center Services Increasing on US Soil - 09/10/2015
Are You Measuring 'Smiley Faces' in Your Call Center Services? - 09/09/2015
Does Workforce Optimization Alone Lead to Better Productivity? No. - 09/09/2015
Power Protection Needed When You Least Expect It - 09/09/2015
How Software Licensing Can Help You Grow Your Business - 09/04/2015
Mobile Performance Perception Improves; But Don't Get Comfortable - 09/04/2015
Better Call Center Scheduling Means Happier, More Productive Agents - 09/02/2015
Call Center Management: Are You Measuring the Right Metrics? - 09/02/2015
Is Customer Support Software Enough in the Wake of a Phishing Attack? - 09/01/2015
Why the Cloud Contact Center is in Demand - 09/01/2015
Tricks to the Successful Virtual Office - 09/01/2015
3 Ways to Maximize Your WFM Investment - 09/01/2015
Why TEM & Call Accounting Go Together - 09/01/2015
Telemarketing Software and the Value of Trust - 09/01/2015
Back to School: The Immersive Role of RTC in Higher Education - 08/27/2015

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