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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Conferencing: Sometimes It's All About that Base - 12/01/2016
IP PBX Benefits Can't Be Ignored - 12/01/2016
Hybrids to Drive Demand for SD-WAN - 11/30/2016
How Better Call Center Scheduling Improves Holiday Shopping - 11/30/2016
Improve Customer Service with Business VoIP - 11/30/2016
Is Your Web-Scale Networking Performance Lacking? - 11/29/2016
Steps to Ensure Software Licensing Continuity When Migrating Data - 11/29/2016
Look for These Qualities When Hiring Call Center Agents - 11/29/2016
Call Accounting Solutions Help Keep the Smart in Smartphones - 11/29/2016
Fraud Protection- Don't Forget Your VoIP - 11/29/2016
Why Job Shadowing Shouldn't Be the Prime Tool in Call Center Training - 11/28/2016
NFV Essentials Provides Pathways to Telcos in the Cloud - 11/23/2016
Don't Leave Your Fiber Unchecked - Hacking is Way Too Easy - 11/22/2016
Black Friday is Coming and the Customer Experience is About to Get Very Real - 11/22/2016
Software Licensing Challenges in Cloud Very Real for Independent Vendors - 11/22/2016
Nextiva Brings Industry Experts to Phoenix to Add Value for Clients - 11/21/2016
Top Down Directives Don't Work to Change Culture - 11/21/2016
Porting Wholesale VoIP Projects Makes Sense with the Right Provider - 11/21/2016
Tips to Effectively Closing the Telemarketing Sales Call - 11/21/2016
Why Job Shadowing Shouldn't Be the Prime Tool in Call Center Training - 11/21/2016
Communication Focus Shifts from Devices to Experiences - 11/21/2016
How Call Recording Helps Ensure HIPAA Compliance - 11/15/2016
How Small Businesses Can Benefit from VoIP - 11/15/2016
Tips for Easing the Cold Call - 11/15/2016
Why Cultural Diversity is a Must in the Contact Center - 11/14/2016
Enhanced Reporting Capabilities Improve Call Performance - 11/14/2016
Be Leery of the Low-Hanging Fruit - It Might Be Rotten - 11/10/2016
Celebrity Branding - Not Always Worth the Price - 11/10/2016
Making the Transition to Telecommuting Doesn't Have to be Painful - 11/09/2016
To Have an Oreo Moment - You Need to Be Bigger Than Oreo - 11/08/2016
Digital Technology to Consider for Optimal Market Reach - 11/08/2016
Moving to the Cloud - Due Diligence Required for Successful Migration - 11/08/2016
Why Call Center Scheduling Demands Automation - 11/07/2016
Network Threats are Everywhere: Don't Assume You're Ready - 11/07/2016
This is One Technology Call Center Management Can't Afford to Delay - 11/07/2016
Successfully Landing Appointments is All in the Details - 11/07/2016
The Best Customer Experiences Put Everyone on the Same Team - 11/04/2016
Diameter Signaling Grows to Meet User Demands - 11/04/2016
#Pence Forced to Improvise After Power Outage During Rally - 11/04/2016
Revolabs Explores Wireless Readiness - 11/02/2016
ZYCOO Intros New Products, Offers Training at Dubai Location - 11/02/2016
Shift Toward Mobility Demands the Management of Call Accounting - 11/02/2016
Customers Have Choice- You Want to Be Number One - 11/02/2016
The Best Approach to Performance Management May Be a Culture Change - 11/02/2016
Report Helps Manufacturers Get Ready for IoT - 10/27/2016
Hotel Brands Falling Short with Omni-Channel Opportunities - 10/27/2016
How Real Time Communications is Benefiting the Banking World - 10/26/2016
Pinterest Gets in the Influencer Game with Pin Collective - 10/26/2016
Don't Forget These Rules in Your Content Marketing Promotion Plan - 10/25/2016
Pay-Per-Use in Medical Equipment Forges New Opportunities in Healthcare - 10/25/2016
Why Power Protection Shouldn't Be an Afterthought - 10/25/2016
How Big Data Offers Great Human Resource Opportunity - 10/25/2016
Video Conferencing: Collaboration Tool or Workplace Distraction? - 10/25/2016
How Real Time Communications is Benefitting the Banking World - 10/24/2016
Embrace IoT Before Opportunities Pass You By - 10/24/2016
Call Center Management in the Philippines Could Be Cutting US Ties - 10/24/2016
Acquisitions in Workforce Optimization Software Market Drive Better Solutions - 10/21/2016
Want More Loyal Customers - Invest in Your Agents - 10/20/2016
Why Operators in Developing Regions Need NFV - 10/20/2016
Next Generation Content Delivery is Great, But is it Enough? - 10/20/2016
Go for the Sure Win with Workforce Management - 10/20/2016
Capturing the Voice of the Customer Requires Great Surveys - 10/20/2016
Is the Traditional Marketing Agency on the Road to Die? - 10/19/2016
Integration Key to Successful Software Licensing - 10/19/2016
5G is Coming- Will You Be Ready? - 10/19/2016
Hesitations Don't Have to Limit Access to the Cloud - 10/18/2016
Five Tech Trends Sure to Challenge Business Success in 2017 - 10/18/2016
Agency Focused Exclusively on Nonprofits Paves New Marketing Path - 10/17/2016
Best Bet for Quality Monitoring: Look to the Pros - 10/17/2016
Don't Just Manage Communications, Focus on Collaboration - 10/17/2016
What Not to Ignore When Crafting Omni-Channel Customer Engagement - 10/17/2016
The End Doesn't Appear to be Near for TDM - But Why? - 10/13/2016
Which Comes First - Product or Price in Software Monetization? - 10/13/2016
How the Right Video Strategy Can Help in Shaping Influence - 10/13/2016
Access to APIs Makes for More Effective Marketing - 10/12/2016
Why You Should Integrate Live Streaming Video into Your Marketing Efforts - 10/12/2016
Collaboration is Essential to Thwart Cyber Attacks - 10/12/2016
The Best Way to Handle a Software Licensing Audit - 10/11/2016
Don't Pay for Software Licensing More Than You Have to - Thanks to Flexera - 10/10/2016
Insurers Need to Step Up Their Game in Digital Interactions - 10/10/2016
The Right Way to Build a Chatbot - 10/06/2016
You Won't Believe How Easy it is to Configure DIDs! - 10/05/2016
Want a Customer for Life? Think Strong Omni-Channel - 10/03/2016
Consider Modern Workforce Management, Unless You Like Spreadsheets - 10/03/2016
Why Call Center Management Should Consider More Self-Service Options - 10/03/2016
Faster Data Centers Using Less Energy a Key Focus for Rockley Photonics - 09/29/2016
New Teridion CEO Sets Sites on a Re-wired Internet - 09/28/2016
How the Visual Experience Can Enhance You IVR - 09/28/2016
Obstacles that Limit the Customer Experience - 09/28/2016
Problem Solving- Don't Leave This Task to Chance on the Frontline - 09/27/2016
Why Failover and Call Forwarding Should Be Your Favorite Features - 09/27/2016
Three Tips for Influencing People Toward Your Desired Outcome - 09/27/2016
Better Department Integration Can Produce Better Bottom Line Results - 09/26/2016
You Must Know These Four Tips to Better Quality Monitoring - 09/26/2016
Caller ID - Why We Wouldn't Want to Live Without It - 09/26/2016
Biles Turns Olympic Gold into Bigger Opportunities - 09/23/2016
Web-Scale Networking Starts with Key APIs - 09/23/2016
How Harry & David Ensures Quality During the Holiday Season - 09/23/2016
How to Ensure Continued Access to Power When the Lights Go Out - 09/23/2016
Disaster Strikes- How to Have Your VoIP Ready - 09/23/2016
Can Your Wholesale VoIP Provider Pass the Test? - 09/20/2016
Before You Trust Workforce Management - Ask for Results - 09/20/2016
Don't Let Activities Stop Efficient Call Center Operation - 09/20/2016
How to Eliminate the On-Site Customer Care Call - 09/20/2016
What You Need to Know About the Mobile Consumer - 09/14/2016
Paving the Way for SD-WAN - Identifying What You Need to Know - 09/14/2016
If You Think You're Ready to Deliver Content, Read This - 09/13/2016
Microsoft Knocks Salesforce Off the Enterprise Cloud Throne - 09/13/2016
Millennials are Switching Banks - Why It's a Good Thing - 09/13/2016
e911 - It's Not Just for Sci-Fi Anymore - 09/13/2016
Why Workforce Management Matters in Healthcare - 09/13/2016
Why Agility Matters in the Software World - 09/13/2016
Learn How to Effectively Compete in a Market Dominated by Skype - 09/12/2016
Don't Let the Success of the Toll-Free Vanity Number Leave You Behind - 09/12/2016
Three New Programming Languages Offer Promise - 09/07/2016
Web-Scale Networking Will Take Mobile TV to Whole New Level - 09/07/2016
As Telcos Struggle to Profitability, Change is a Must - 09/07/2016
The Virtual Office - Not Just for the Small Company - 09/07/2016
If Mobility Isn't Your Strategy, Don't Look for Business VoIP Benefits - 09/07/2016
Customer Centricity - Can You Past the Test? - 09/07/2016
To Attract Millennials, the Ad Just Won't Cut It - 09/07/2016
Five Wholesale VoIP Reseller Tips for Better Margins and Happier Customers - 09/07/2016
Cisco or Microsoft? What to Consider - 09/07/2016
How to Avoid the Awkward Follow-Up Call - 09/07/2016
Why We Should Demand More from Content Delivery Networks - 09/02/2016
Will Call Center Scheduling Change with Rise in Demand for Automation? - 08/31/2016
Selection of Virtual Observer Enables Contact Center to Reach Efficiency Goals - 08/30/2016
Is the End in Sight for Customer Service? - 08/30/2016
Quick Win or Sustainable Success -the Key Workforce Management Question - 08/30/2016
If You're Not Fully Integrated in the Cloud, You're Not Efficient - 08/30/2016
Five Ways to Motivate the Sales Team in Summer - 08/30/2016
Tips to Create the Effortless Customer Experience - 08/29/2016
For True Optimization, Start with the Customer Journey - 08/29/2016
Number Porting - It's Not for the Faint of Heart - 08/29/2016
How to Leverage the Inner Circle for Brand Influence - 08/24/2016
Marketing Campaigns That Made the Olympics Shine - 08/23/2016
Why Your 3rd Party Remote Call Monitoring Needs Speech Analytics - 08/23/2016
Telecom Spending Drives Demand for Call Accounting - 08/23/2016
To Expand Your Market, You May Need to Change Your Position - 08/23/2016
Sangoma Launches New Virtual PBX Offering for SMBs - 08/22/2016
Why Omni-Channel Customer Engagement Must Have Strong Social Element - 08/22/2016
Are Robots Taking Over the Call Center? - 08/22/2016
Why Call Center Management Needs to Pay Attention to Consumer Behavior - 08/22/2016
How to Make Every Telemarketing Call Count - 08/16/2016
Can Virtual Reality Set Your Brand Apart? - 08/16/2016
Can Cable Survive the Success of Netflix? - 08/16/2016
Critically Important Factors for Software Licensing - 08/15/2016
It Pays to Demand a Higher Standard from Communications Providers - 08/15/2016
Why Integration and User Behaviors Are Top of Mind in Successful UC Environments - 08/15/2016
Tips to Improve Call Center Operations with Performance Management - 08/15/2016
Three Tips for Building a Winning Customer Care Team - 08/15/2016
Are You Listening to Your Customers? - 08/15/2016
Technology Key Component of Customer Service Success - 08/15/2016
How to Avoid Losing Your Future Best Customer - 08/10/2016
How Business VoIP Gives Insights into Data - 08/10/2016
Don't Forget Contact Centers - Agents are Customers Too - 08/08/2016
Cloud Benefits Extend Well Beyond Cost Savings - 08/08/2016
Act Puts Pressure on Federal Agencies to Comply with Software Licensing Rules - 08/08/2016
How the Huddle Room Can Make Conferencing Fun - 08/08/2016
Don't Let IM Leave Your Organization Open to HIPAA Fines - 08/08/2016
When Building Call Center Support, It's All About the Culture - 08/08/2016
Why Patients Need to Become Consumers in Healthcare - 08/08/2016
What Walmart Has in Common with Call Center Scheduling - 08/08/2016
Technology and Farming - You'll be Surprised at the Connection - 07/29/2016
Enterprise Cloud Growth Set to Leave the Hesitant Behind - 07/27/2016
The Client Didn't Tell You What They Expected - So It's Your Fault You Failed - 07/27/2016
SIP Trunking Challenges Don't Have to Derail Real-Time Communications - 07/27/2016
Software Licensing Leads to Better Returns on Software Investments - 07/26/2016
Google Data Centers Use AI to Cut Energy Usage - 07/26/2016
Should Call Accounting Take Facebook Messenger into Consideration? - 07/25/2016
Call Center Scheduling Focused on Professionals, Not Mindless Drones - 07/25/2016
Workforce Management Market Expected to See Strong Growth - 07/25/2016
Five Roles Call Center Management Should Create to Drive Better Outcomes - 07/25/2016
Changes Coming as Companies Drive Growth in the Enterprise Cloud - 07/21/2016
Take Your Workforce Management to the Next Level with Workforce Optimization - 07/20/2016
Tips to Ensure DIDs Generate Traffic - 07/19/2016
Will SDN Be Your Golden Ticket? - 07/19/2016
The Best Way to Lose a Customer to the Competition - 07/19/2016
How to Get Ready for Windows 10 Pay as You Go Offerings - 07/18/2016
Growth in Enterprise Cloud Adoption Creating Significant Market Opportunities - 07/18/2016
Four Key Tips for Selecting a Conferencing Solution - 07/18/2016
Make this One Thing a Priority in Decisions to Drive Organizational Success - 07/18/2016
Why You Shouldn't Avoid Business VoIP - 07/18/2016
The Massive Amount of Data to be Generated by 2020 Will Blow Your Mind - 07/14/2016
Avoid Shadow IT with Proper Software Licensing - 07/14/2016
Why Changing the Standard of Quality is Critical to Succeeding in Customer Service - 07/14/2016
Use Technology to Turn Buyers into Loyal Brand Advocates - 07/13/2016
How Automation Can Improve Sales Outcomes - 07/13/2016
Why Your Workforce Management Strategy Needs to be Future Proof - 07/13/2016
Why Coaching Has to be SMART - 07/12/2016
No Integration Between Sales and Support Could Leave You Doomed to Fail - 07/12/2016
Automation Driving Demand for Highly-Skilled Jobs in the Call Center - 07/12/2016
Call Center Management Doesn't Have to Look too Far to the Future to See Key Progress - 07/12/2016
6 Ways to Improve Web-Scale Networking Today - 07/08/2016
Why You Need Customer Support Software in B2B Relationships - 07/08/2016
How Cloud Computing Can Help Wow Customers - 07/07/2016
UK Vote to Leave the EU Could Alter Leadership in Data Center Markets - 07/07/2016
Master Agent Makes Selling Best-Fit Solutions a No-Brainer - 07/07/2016
Money, Money, Money: 7 Ways to Better Customer Experiences in Banking - 07/06/2016
Government Call Centers: Better Scheduling Might Help Avoid Mistakes - 07/06/2016

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