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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Power Outages Are Never Expected - What's Your Power Protection? - 10/01/2014
How Do You Drive Telecom Expense Management? - 10/01/2014
Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality - 10/01/2014
Are You in Control of Your Telecom Spend? - 10/01/2014
How Do You Drive Telecom Expense Management? - 10/01/2014
Master Agent Agreement Expands Data Center Opportunities - 09/30/2014
Why Workforce Optimization Needs to Include Cultural Alignments - 09/30/2014
Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality - 09/29/2014
Are You Ready for Real-Time Communications? - 09/26/2014
Selecting the Right Contact Center Solution Takes Work - 09/26/2014
How Much Control Do You Want Over Your Work Phone? - 09/26/2014
Telemarketing Software Helps, but Good Data is Key to Sales - 09/26/2014
Cloud Call Center Services Market Set for Stronger Growth: Report - 09/26/2014
Are You Ready for Machine to Anything? - 09/25/2014
Four Tips for Jumping Into the Virtual Office Environment - 09/25/2014
How Call Recording Can Benefit the BPO Partnership - 09/25/2014
What Kind of Sales Culture Have You Created? - 09/25/2014
Should the Master Agent be Concerned About Net Neutrality? - 09/25/2014
Can the Cloud Call Center Help You Divert Risk? - 09/24/2014
Are You Effortlessly Engaging Your Customers? - 09/24/2014
Ready for Enterprise Communications in Your School? - 09/24/2014
Balancing Privacy and Co-Browsing Technology - 09/24/2014
How to Diffuse the Angry Customer - 09/23/2014
How to Develop a Strong Team and Customer Experience - 09/23/2014
Data Center Demand Drives Expansion in Ohio; Switch Supernap Pioneers in the Industry - 09/23/2014
What to Demand in Hosted Communications - 09/22/2014
Are You Embracing Advancements in Customer Experience Technology? - 09/22/2014
Are You Strategic Enough for Go-to-Market? - 09/15/2014
Are You Ready to Make the Right Choice in the Cloud? - 09/15/2014
What is Your Application Integration Plan? - 09/15/2014
Are You Ready to Change the Customer Experience? - 09/15/2014
The Benefits to Hosted PBX Don't Lie - 09/15/2014
Growth in M2M Attracting Providers to Australia - 09/15/2014
Verv Tel Brings Enterprise VoIP Solution to the US - 09/15/2014
Have You Been Misled by Plug and Play? - 09/12/2014
Ready to Engage the Mobile Shopper? - 09/12/2014
How a Unified Communications System Can Benefit the Hospitality Market - 09/11/2014
What to Demand in Hosted Communications - 09/11/2014
How Mobile Growth and Big Data Will Change the Network Market - 09/11/2014
Comings & Goings: Five9 Expands Leadership Team - 09/11/2014
Why Cisco is Good for Call Accounting - 09/11/2014
Can You Improve the Customer Experience by Focusing on Homebuilding? - 09/10/2014
Master Agent Strength Expands with New Partnership - 09/10/2014
Why Out of Band Management is Better with Best Practices - 09/10/2014
Why Coaching is Important, Even with Telemarketing Software - 09/10/2014
Why Workforce Management is Good for the Back Office - 09/09/2014
Integrated Solutions Meet the Needs of Today's Resellers - 09/08/2014
M2M Breakthroughs Impact Clean Energy and Direct Product Communication - 09/08/2014
Individual PCs Aren't Always Available: Have You Considered an Upgrade to the Desktop Phone? - 09/08/2014
Mobile VoIP is Driving Demand for Wholesale and Retail VoIP Opportunities - 09/08/2014
Should Remote Monitoring Remove the Human Element of Network Management? - 09/05/2014
Making the Most of Customer Surveys - 09/04/2014
Only a Trusted Hosted Softswitch Should Have Access to Your Smartphone - 09/04/2014
Why VoIP Monitoring is Critical for the Provider - 09/04/2014
How Call Accounting and Telecom Expense Management Help Guide Business Spending - 09/04/2014
Guide: Telecom Expense Management Can Help Optimize BYOD - 09/04/2014
Call Center IVR Can Help You Capture the Voice of the Customer - 09/03/2014
M2M and Wearable Tech: Bringing Machines into the Future - 09/03/2014
How Can Customer Service Software Add New Flavor to the User Experience? - 09/03/2014
Time Warner Outage Highlights Importance of Power Protection - 09/03/2014
Why the Helpdesk Needs Workforce Management - 09/03/2014
How Call Center Management Can Affect Positive Change - 09/03/2014
What is Your Customer Satisfaction Strategy? - 09/02/2014
Mobility is Changing the Way We do Business - Are You Ready? - 09/02/2014
The Evolution of M2M Leads to Growing Opportunities - 09/02/2014
Are Your Communications Rights Protected? - 09/02/2014
The Cloud Contact Center - Are You Truly Ready to Migrate? - 09/02/2014
Application Deployment Should Benefit from Rise in Demand for Information Security - 08/27/2014
SIP Print Call Recording Enhancements Expected with New Partnerships - 08/26/2014
How to Optimize Enterprise Communications - 08/26/2014
Why Legacy PBX Resellers Should Consider Offering VoIP - 08/26/2014
How to Expect the Unexpected in Network Protection - 08/26/2014
Do You Need Telecom Expense Management with BYOD? - 08/26/2014
Master Agent Telarus Recognized for Excellence - 08/26/2014
Mobile Trends Show Bright Prospects for MVNOs - 08/25/2014
Robust Protection a Must with Out-of-Band Management Solutions - 08/22/2014
Are Your Enterprise Communications at Risk? - 08/22/2014
Application Deployment Market to Evolve as Lenovo Set to Purchase IBM X86 Server Business - 08/22/2014
3 Reasons Hosted Phone Systems Make the Cloud More Appealing - 08/21/2014
Ready to Improve Agent Performance? - 08/21/2014
Five Steps to Improve the Conference Call Services Experience - 08/21/2014
How Does SIP Impact Real Time Communications? - 08/21/2014
How Call Accounting Can Improve Outcomes with Enterprise Lync Voice Deployments - 08/21/2014
FCC to Examine Telecom's Special Access Details - 08/21/2014
Equipment Demands Increase as Conference Call Services Grow - 08/20/2014
How to Get Your Employees Excited About Brand Promotion - 08/20/2014
Tips to Position Your Small Business for Big Growth - 08/20/2014
Are You Optimizing the Customer Experience? - 08/20/2014
REVE Systems Brings Calling Card Platform to Prepaid Event - 08/19/2014
Why Call Center Management Must Be Proactive - 08/19/2014
Top 8 Things to Consider When Evaluating a Cloud Contact Center Provider - 08/19/2014
Why Conference Call Services Need Robust Call Accounting - 08/18/2014
4 Ways Mobile VoIP Deliver Benefits to Businesses - 08/18/2014
Are You Measuring the Right Metrics in Your On Demand Call Center? - 08/18/2014
How APIs Enable Real Time Communications - 08/15/2014
Corporate Demand for Hosted PBX Will Drive Rapid Adoption of Mobile VoIP - 08/15/2014
Blurred Lines Between B2B and B2C Shouldn't Lead to Absence of Separation - 08/14/2014
How a Master Agent Can Help Improve Location Technology - 08/13/2014
How the Hosted Contact Center Helped the Shipyard Improve Customer Satisfaction - 08/13/2014
Performance Automation: Essential for Call Center Services - 08/13/2014
Five Ways to Build a World-Class Inside Sales Lead Management Team - 08/13/2014
Does Your Power Protection Also Save Data? - 08/13/2014
The Changing Role of Customer Service in Retail Banking - 08/12/2014
How the Employee Handbook Can Improve Workforce Management - 08/12/2014
Better Call Center Management When Agents Care - 08/12/2014
Good Call Center Scheduling Can Help As Call Centers Come Home - 08/12/2014
Why Call Recording is Good for Call Accounting - 08/11/2014
Is Your Workforce Optimization 'NICE'? - 08/11/2014
Cellular is the New Answer for Out of Band Management - 08/11/2014
As Mobile Grows, Application Deployment Takes on New Importance - 08/08/2014
Why Ongoing Training is Important with Customer Support Software - 08/07/2014
Can Your Virtual PBX Support the Mobile Workforce? - 08/07/2014
The Customer Experience Must Actually Focus on the Customer - 08/07/2014
Co-Browsing Helps Agents Engage in a New Way of Thinking - 08/07/2014
Unified Communications Gets at Boost at ITEXPO with snom - 08/07/2014
The Dos and Don'ts of Quality Monitoring with Call Recording - 08/07/2014
Calling for Savings? Cut Your Telecom Expenses - 08/07/2014
How Suntell Improved the User Experience with Customer Support Software - 08/06/2014
Can Inside Sales Lead Management Help You Overcome Your Listening Problem? - 08/06/2014
Call Centers Thrive with Virtual Agents - 08/06/2014
Will Mobile VoIP Increase with Legal Unlocking? - 08/05/2014
4 Tips to Drive Performance Improvements in the Call Center - 08/05/2014
Call Accounting: Are You Paying Too Much for Telecommunications? - 08/04/2014
Bridging the Gap in Technology Literacy and Wearable Gadgets - 08/04/2014
Why Workforce Management Should Focus on Happy Agents - 08/04/2014
How to Drive Efficiency and Profitability with a Predictive Dialer - 08/01/2014
Why Telemarketing is Still a Proven, Effective Marketing Tool - 08/01/2014
Temasys Extends Value of WebRTC Development - 07/31/2014
How WebRTC and TokBox are Changing Customer Service - 07/31/2014
Why Call Accounting Matters for Hospitality - 07/31/2014
Banking Through Video Collaboration? - 07/30/2014
Truphone Enables Local and Global All in One Mobile Device - 07/30/2014
ESI to Demonstrate Simplification of Communication at ITEXPO - 07/30/2014
BroadVoice Talks Innovation: ITEXPO West 2014 - 07/30/2014
Twilio Brings Virtualized Communications to WebRTC - 07/29/2014
5 Ways Call Center Management Can Improve AHT - 07/29/2014
Is Your Leads Partner Successfully Supporting Inside Sales Lead Management? - 07/29/2014
Does Your Customer Service Meet the Demand? - 07/24/2014
Business Partners See Added Value with Call Recording App Integrations - 07/24/2014
The Transition from Ma Bell to WebRTC - 07/24/2014
Why 2G is Best for Embedded M2M - 07/23/2014
Ready to Take Your Business Mobile? What's Your Plan? - 07/23/2014
Does Software Work in the Hands of Those That Work? - 07/23/2014
Why Unified Communications is Worth Consideration - 07/23/2014
Acision Takes Messaging to the Next Level with fuseMe - 07/22/2014
How 151 Advisors Helps Companies Navigate the Waters in WebRTC - 07/22/2014
Is Your Network at Risk for Bank Robbery or Telecom Fraud? - 07/22/2014
Real-Time Communications Create Opportunities in Video Conferencing Collaboration - 07/22/2014
Will Mobile VoIP Become an Enterprise Channel of Choice? - 07/22/2014
Call Accounting Gets a Boost from Cisco/Microsoft Partnership - 07/22/2014
How Call Center Management Can Successfully Deploy Performance Management Tools - 07/22/2014
Why RCS VoLTE is a Strong Contender for Market Dominance - 07/11/2014
Are You Missing Social Media Opportunities? - 07/11/2014
Cloud Communications Market on a Strong Growth Path - 07/11/2014
Why Call Recording is Not a One-Size-Fits-All Solution - 07/10/2014
How Enterprise Communications Makes the World Cup Accessible - 07/10/2014
Will Business VoIP Follow the Same Trend as BYOD? - 07/10/2014
Software Licensing Tensions Mount Between Developers and the Enterprise - 07/10/2014
How Social Media Can Improve Call Center Services - 07/10/2014
How to Drive Successful Virtualization - 07/10/2014
4 Reasons Why the Hosted Contact Center is the Right Strategy for Customer Care - 07/10/2014
How Call Accounting Can Justify the Move to VoIP - 07/10/2014
Research: Employees Who Lack Engagement Also Lack Loyalty - 07/10/2014
Can More Call Center Workers Fix Ongoing Problems? - 07/10/2014
Why Transparency Matters in Telemarketing Software - 07/09/2014
Mobile VoIP Stakes its Claim in a Growing Market - 07/09/2014
Busy Signal? Vetting the Right Telemarketing Software Partner - 07/09/2014
Video Surveillance in Small Devices is Changing the Way We Monitor - 07/07/2014
Cloud APIs for a Whole New Approach to Development - 07/07/2014
Improving the User Experience with Cloud-based Authentication - 07/07/2014
SBCs Ensure Quality Communications for Legacy and IP UC Networks - 07/03/2014
The Power of Application Deployment Amplified with Dell, Nutanix Partnership - 07/03/2014
What Can SIP Do for Your BYOD Policy? - 07/03/2014
Why Tadiran is Preferred in SIP with BYOD - 07/03/2014
Dell Announces Security Updates Critical for Out of Band Management - 07/03/2014
How Important are Quality Headsets for Call Center Services? - 07/02/2014
Intel Shifts App Deployment Strategy to Own More Mobile Share - 07/02/2014
Why Call Center Management Should Consider Call Recording - 07/01/2014
Mobile VoIP Market Gets Boost from Messaging Apps Supporting eCommerce - 07/01/2014
REVE Systems Shakes Up the Market with MVNO White Label Hosted Softswitch - 07/01/2014
Yamaha Takes Your Conferencing to the Next Level with the YVC-1000 - 07/01/2014
Nine Ways Telemarketing Software Can Drive Productivity - 07/01/2014
Ohio Service Provider Extends Value with GENBAND Offering - 07/01/2014
Why Workforce Management Should Focus on Agent Satisfaction - 07/01/2014
Lync Voice UC Optimal Performance Starts with the SBC - 06/27/2014
How Video Managed Services are Changing the Educational System - 06/27/2014
What Test Management Does for Companies Leveraging AWS - 06/26/2014
How Teleservices Firms Benefit by Adding Voice Biometrics to Call Recording Initiatives - 06/25/2014
Why Amazon Needs Test Management to Drive Smartphone Success - 06/25/2014
Is Now the Time to Make a Change to Hosted Phone Systems? - 06/25/2014
ActiveState Takes Open Source Development to the Next Level - 06/25/2014
HP Corners the Application Deployment Market with New Announcements - 06/24/2014
How to Extend the Capabilities of the Hosted Softswitch to Mobile Users - 06/24/2014
The Demand for Real Time Communications is Driving the Need for WebRTC - 06/24/2014
Mobile VoIP Set to Explode in Nigeria - 06/24/2014
How Call Accounting Helps Law Firms Tighten Control on Communications Costs - 06/24/2014
Hosted Softswitch Benefits Will Eventually Lead to Market Dominance - 06/23/2014
How Mobile VoIP is Taking the Desk Phone on the Road - 06/23/2014
Despite FAA Objections, Drones Bring Value to Mobile Real Estate - 06/20/2014
4 Ways Call Recording Optimizes Your BPO - 06/19/2014





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