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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

How to Leverage the Inner Circle for Brand Influence - 08/24/2016
Marketing Campaigns That Made the Olympics Shine - 08/23/2016
Why Your 3rd Party Remote Call Monitoring Needs Speech Analytics - 08/23/2016
Telecom Spending Drives Demand for Call Accounting - 08/23/2016
To Expand Your Market, You May Need to Change Your Position - 08/23/2016
Sangoma Launches New Virtual PBX Offering for SMBs - 08/22/2016
Why Omni-Channel Customer Engagement Must Have Strong Social Element - 08/22/2016
Are Robots Taking Over the Call Center? - 08/22/2016
Why Call Center Management Needs to Pay Attention to Consumer Behavior - 08/22/2016
How to Make Every Telemarketing Call Count - 08/16/2016
Can Virtual Reality Set Your Brand Apart? - 08/16/2016
Can Cable Survive the Success of Netflix? - 08/16/2016
Critically Important Factors for Software Licensing - 08/15/2016
It Pays to Demand a Higher Standard from Communications Providers - 08/15/2016
Why Integration and User Behaviors Are Top of Mind in Successful UC Environments - 08/15/2016
Tips to Improve Call Center Operations with Performance Management - 08/15/2016
Three Tips for Building a Winning Customer Care Team - 08/15/2016
Are You Listening to Your Customers? - 08/15/2016
Technology Key Component of Customer Service Success - 08/15/2016
How to Avoid Losing Your Future Best Customer - 08/10/2016
How Business VoIP Gives Insights into Data - 08/10/2016
Don't Forget Contact Centers - Agents are Customers Too - 08/08/2016
Cloud Benefits Extend Well Beyond Cost Savings - 08/08/2016
Act Puts Pressure on Federal Agencies to Comply with Software Licensing Rules - 08/08/2016
How the Huddle Room Can Make Conferencing Fun - 08/08/2016
Don't Let IM Leave Your Organization Open to HIPAA Fines - 08/08/2016
When Building Call Center Support, It's All About the Culture - 08/08/2016
Why Patients Need to Become Consumers in Healthcare - 08/08/2016
What Walmart Has in Common with Call Center Scheduling - 08/08/2016
Technology and Farming - You'll be Surprised at the Connection - 07/29/2016
Enterprise Cloud Growth Set to Leave the Hesitant Behind - 07/27/2016
The Client Didn't Tell You What They Expected - So It's Your Fault You Failed - 07/27/2016
SIP Trunking Challenges Don't Have to Derail Real-Time Communications - 07/27/2016
Software Licensing Leads to Better Returns on Software Investments - 07/26/2016
Google Data Centers Use AI to Cut Energy Usage - 07/26/2016
Should Call Accounting Take Facebook Messenger into Consideration? - 07/25/2016
Call Center Scheduling Focused on Professionals, Not Mindless Drones - 07/25/2016
Workforce Management Market Expected to See Strong Growth - 07/25/2016
Five Roles Call Center Management Should Create to Drive Better Outcomes - 07/25/2016
Changes Coming as Companies Drive Growth in the Enterprise Cloud - 07/21/2016
Take Your Workforce Management to the Next Level with Workforce Optimization - 07/20/2016
Tips to Ensure DIDs Generate Traffic - 07/19/2016
Will SDN Be Your Golden Ticket? - 07/19/2016
The Best Way to Lose a Customer to the Competition - 07/19/2016
How to Get Ready for Windows 10 Pay as You Go Offerings - 07/18/2016
Growth in Enterprise Cloud Adoption Creating Significant Market Opportunities - 07/18/2016
Four Key Tips for Selecting a Conferencing Solution - 07/18/2016
Make this One Thing a Priority in Decisions to Drive Organizational Success - 07/18/2016
Why You Shouldn't Avoid Business VoIP - 07/18/2016
The Massive Amount of Data to be Generated by 2020 Will Blow Your Mind - 07/14/2016
Avoid Shadow IT with Proper Software Licensing - 07/14/2016
Why Changing the Standard of Quality is Critical to Succeeding in Customer Service - 07/14/2016
Use Technology to Turn Buyers into Loyal Brand Advocates - 07/13/2016
How Automation Can Improve Sales Outcomes - 07/13/2016
Why Your Workforce Management Strategy Needs to be Future Proof - 07/13/2016
Why Coaching Has to be SMART - 07/12/2016
No Integration Between Sales and Support Could Leave You Doomed to Fail - 07/12/2016
Automation Driving Demand for Highly-Skilled Jobs in the Call Center - 07/12/2016
Call Center Management Doesn't Have to Look too Far to the Future to See Key Progress - 07/12/2016
6 Ways to Improve Web-Scale Networking Today - 07/08/2016
Why You Need Customer Support Software in B2B Relationships - 07/08/2016
How Cloud Computing Can Help Wow Customers - 07/07/2016
UK Vote to Leave the EU Could Alter Leadership in Data Center Markets - 07/07/2016
Master Agent Makes Selling Best-Fit Solutions a No-Brainer - 07/07/2016
Money, Money, Money: 7 Ways to Better Customer Experiences in Banking - 07/06/2016
Government Call Centers: Better Scheduling Might Help Avoid Mistakes - 07/06/2016
Canceled Appointments Putting Sales Quotas Out of Reach - 07/06/2016
Supporting the Multi-Lingual Customer Base is Critical Today - 07/06/2016
4 Easy Ways to Drive Customer Experience - 07/06/2016
Quality of Service Demands Set the Stage for OTT Dominance - 06/30/2016
Standard Training Won't Cut it When it Comes to Protecting Your Funds - 06/29/2016
Master Agent Partners Offered Market Differentiation to Drive Sales - 06/29/2016
Apple to Defend Technology Against Potential Patent Troll - 06/29/2016
Paying a Ransom for Your Data Not Likely in the Budget - 06/28/2016
VoIP Monitoring for 9-1-1 Continuity Keeps Consumers Safe - 06/28/2016
3 Ways You Can Avoid Sending Your Customers to the Competition - 06/28/2016
How Call Accounting Helps You Avoid Being in the 20 Percent - 06/28/2016
Why Even Restaurants Need an Omnichannel Approach - 06/28/2016
Big Data - It's Either Valuable Consumer Information or Noise on the Server - 06/28/2016
Demand for Seamless Cloud Driving Opportunities for CloudGenix SD-WAN - 06/23/2016
M&As Pace in Tech Set for Acceleration - 06/23/2016
M&As Pace Tech Set for Acceleration - 06/23/2016
How to Drive Recurring Revenue in Software Licensing that Draws Investor Attention - 06/22/2016
Realize Your Competitive Advantage Beyond Multiple Channels of Engagement - 06/22/2016
Get Schooled: Bad Audio Limits More Than Just Sound - 06/22/2016
Never Leave Cold Calling Up to the Newbies - 06/22/2016
If Efficiency Isn't the Name of Your Game, You Just Might Lose - 06/21/2016
Dump Your Customer Service Department to Drive Success - 06/21/2016
Why Killing the Spreadsheet is Key to Improving Visibility - 06/21/2016
UC Expansion in Europe to Drive Demand for Call Accounting - 06/21/2016
What to Expect in the Classroom of Tomorrow - 06/20/2016
Map Out Migration Challenges to Avoid VoIP Deployment Disaster - 06/17/2016
How Customer Support Software is More Than Just a Cost - 06/17/2016
Why Relationships are Critical in B2B - 06/16/2016
Danger: Audio Assumptions Can Leave Conferencing Participants Silent - 06/16/2016
How SD-WAN Can Streamline the Enterprise - 06/16/2016
Choice Means it's Time to Kick Proprietary Systems to the Curb - 06/15/2016
Choose Your Next Gen CDN Wisely - 06/15/2016
A New Training Regimen for the NFL Has a Twist - 06/14/2016
New Internet Users Still Popping Up - Driving More Growth Outside of US - 06/14/2016
For the Best Customer Service Experience, Forget Price - 06/14/2016
WebRTC May Be the Cost Reduction Channel You've Been Waiting For - 06/14/2016
What You Need to Make the Most of Every Call - 06/14/2016
Ransomware Finds its Way into School District Network - 06/13/2016
The Fax Still Lives - But It's Getting a New Vehicle - 06/10/2016
Make a Mark in Your Industry - Get Involved Where it Counts - 06/10/2016
Web-Scale Networking Sees DCI as Key Innovation Opportunity - 06/09/2016
Consumers Prefer Privacy Over Content - Why Telcos May Not Be Able to Deliver - 06/07/2016
Human Error to Blame in Majority of Security Breaches - 06/07/2016
You Won't Believe the Root Cause of Most Network Vulnerabilities - 06/07/2016
Warning: Jailbreaking a Mobile Device Can Make the Whole Network Vulnerable - 06/07/2016
If You Think Training Alone Will Protect Your Network, Think Again - 06/03/2016
Scaling in the Data Center Matters - 06/03/2016
If You're Ready to Port Numbers, You've Got These Items in Check - 06/02/2016
MSPs Will Have to Do This to Establish a Competitive Advantage - 06/02/2016
Google Project Loon Balloons MayAnswer to Lack of Service in Goa, India - 06/02/2016
Video Customer Care: Not Your Grandpa's Contact Center - 06/02/2016
Speech Analytics - It's Not Just for Your Smartphone - 06/02/2016
Millennials Driving Change in the Workplace: We All Stand to Benefit - 06/02/2016
Agent Performance: Why Cultural Change is a Must - 06/01/2016
The Pace of Customer Interactions is Changing - Don't Get Left Behind - 06/01/2016
Blurred Lines Driving a Better Customer Experience - 06/01/2016
Stop Making Decisions with Old Information: Productivity Requires Real-Time - 06/01/2016
Cloud Communications on Strong Path for Growth - 06/01/2016
Microsoft and Akamai - Leveraging the Best of Both Worlds for Azure CDN - 05/25/2016
The Millennials Are Coming: Now Taking Bets on the Size of the Dent - 05/25/2016
Small Companies at Higher Risk for Security Threats when Vendors Take Advantage - 05/25/2016
Cloud IT Still Eluding the Typical Enterprise - 05/24/2016
Even With Mounting Threats, Some UK Businesses Still Falling Short on Cyber Security - 05/24/2016
Moroccan Gamers Shut Out of Competition Due to VoIP Ban - 05/24/2016
GoDaddy Working on Deal to Offer Business VoIP - 05/24/2016
University of Central Florida Learns How to Improve Application Deployment - 05/24/2016
U.S. Federal Agencies Frustrated with FedRAMP - 05/24/2016
Don't Drive Customers Away - Use Speech Analytics to Build the Business - 05/24/2016
Virtualization Has Plateaued While China Proves Viable Threat to Market Dominance - 05/19/2016
To Escape Human Error, US Military Seeks to Embrace Technology Automation - 05/19/2016
There's an App for That - How You Can Be the One to Provide It - 05/18/2016
Goodbye Polycom, Hello True Communications Collaboration - 05/18/2016
Don't Ignore These Tips When Selecting a New Phone System - 05/18/2016
Driving Success with a Little Insight and a Little Basketball - 05/17/2016
How Technology Helps Create Seamless Experience for the Remote Team - 05/17/2016
Why You Shouldn't Always Take a Call on the Beach - 05/12/2016
i3 is Merging with OVCC: Visual Communications Opportunities Extended to the Enterprise - 05/10/2016
Microsoft's Azure Keeps Innovation a Top Priority in Open Networking - 05/10/2016
You Won't Believe What Your Local Library Can Do with Technology - 05/10/2016
Pay Attention to the Right Areas of Performance, or Lose the Game - 05/10/2016
Call Center A.I. Set to Improve the Customer Experience - 05/10/2016
Microsoft's Graph API Gives Developers the Gift of Ease - 05/09/2016
Email Migration to the AWS Cloud Likely to Soar in 2016 - 05/06/2016
Victorian Health Services Still Use Traditional Fax - But Not for Long - 05/06/2016
Changes to CenturyLink Relationship Force Customers to Take Another Look - 05/06/2016
Microsoft's Graph API Gives Developers the Give of Ease - 05/06/2016
Twitter is Ready to Help Improve Your Connections So You'll Stick Around - 05/06/2016
5 Things You Can Learn From Your Competition - 05/05/2016
Recordings in the Cloud Lack On-Premise Integration - Until Now - 05/05/2016
Death to Traditional Telecom - VoIP on the Warpath - 05/05/2016
Time to Wear Shades - The Future of the Call Center is Looking Bright - 04/28/2016
'Your App Has Exposed a Patient's Health Information outside the Network' - Health IT's Biggest Fear - 04/28/2016
IT Insight Into Mobility Critical to Future Growth - 04/27/2016
Did PayPal Exploit Fear of Identity Theft? Judge to Decide - 04/27/2016
Advancements in SDN Technology Aim to Take the Center Out of the Data - 04/26/2016
Your Power is Not Assured, but Your Reliability and Redundancy Should Be - 04/26/2016
UK Consumers Chalk up a Win Against Hidden Telemarketing - 04/26/2016
Transformation is Coming: Ciena Ensuring the Service Provider is Ready - 04/22/2016
The New Vendor Crashed Your Data Center - What Now? - 04/21/2016
Don't Risk the Company - Adhere to a New Standard - 04/21/2016
Don't Be Blinded by Contact Center Operations - Gain the Visibility You Need for Success - 04/20/2016
IT Resellers Not Focused on Cloud-Based Telephony Miss Boat to Revenue Opportunity - 04/19/2016
To Improve Software Licensing Revenue, Take a Step Back to Better Align Your Goals - 04/19/2016
Employees on Smartphones: Is it Trivia Crack or Business-Related? Now You Can Know - 04/19/2016
Key to Growth? Equip Your Organization with the Right IT Leadership - 04/18/2016
Siemens Building Technologies Division Streamlines Revenue Opportunities - 04/14/2016
SD-WAN Demands More Sophisticated Approach to Secure Operations - 04/14/2016
Ciena Explores Trends in Submarine Market - 04/14/2016
Why Software Licensing Should Adopt the Cloud Deployment Model - 04/13/2016
Usage Insights Help Decision Makers Avoid Deployment Disasters Later - 04/13/2016
Open Environments Invite Great Contributions in NFV - 04/12/2016
Top Applications Supported by Software-Defined Networking to Optimize the Data Center - 04/12/2016
Steps Considered a Must if You Want to Lead in Your Industry - 04/08/2016
Why Call Recording is a Must for Collections - 04/07/2016
How to Focus Monthly Recurring Revenue to Ensure Success - 04/07/2016
When It Comes to Power Protection - the Birds Don't Have It - 04/06/2016
Without the Right Security Training, No Network is Safe - 04/06/2016
Why Traditional Networks Aren't Long for This World - 04/06/2016
VoIP Monitoring Takes an Interesting Turn in Morocco - 04/05/2016
Why Call Accounting Makes Sense in Healthcare - 04/05/2016
In Regulated Industries, Ethics is Much More Than a Buzzword - 04/04/2016
To Drive the Omnichannel Experience, You Need a Smart Agent Desktop - 03/31/2016
GENBAND Solution Enables Service Providers to Expand Reach - 03/31/2016
Whitepaper: Refusal to Grow Could Mean Business Demise - 03/31/2016
To Build a Better Landing Page, You Need WebRTC - 03/30/2016
Verizon Breach Not Seen as a Sign of Incidents to Come - 03/30/2016
Why Robust Call Recording Demands the Addition of the ACD - 03/29/2016
If Customers Aren't Flocking to You - It Could Be the Customer Experience - 03/28/2016
Technology Demands in Higher Education Changing the Way Students Learn - 03/28/2016
Conferencing Innovations - Getting the Enterprise Ready - 03/24/2016
Trends in Open Networking Create Opportunities for the Risk Averse - 03/24/2016
What's in Store for the API Market? - 03/24/2016
The Customer Engagement Experience Expected to Change Drastically by 2020 - 03/24/2016
5 Ways to Prevent Customer Riots - 03/23/2016

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