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Susan J. Campbell Info

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TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

Latest Articles

Think You Don't Need Call Center Management in the Cloud? Here's 3 Reasons Why You Do - 05/21/2013
A Storm is Coming - Is Your Power Protection Plan in Place? - 05/21/2013
In-House PBXs and Hype Marketing - Both Can Be Bad for Business - 05/21/2013
Why Automatic Status Codes Improve the Customer Experience - 05/20/2013
Why Business VoIP Matters in the Customer Experience - 05/20/2013
Why Today's Enterprise Needs Out-of-Band Management Solutions - 05/20/2013
Is Your Call Center Business Ready for Growth? - 05/20/2013
Why Government Agencies Need Video Managed Services - 05/20/2013
Want Customer Feedback? You Have to Overcome Survey Fatigue - 05/20/2013
Why Middleware Management Matters at IBM Impact - 05/17/2013
Are Current E911 Laws Enough to Protect the People? - 05/17/2013
The Contact Center: Should You Do it Yourself? - 05/17/2013
What is a Self-Service Enterprise App Store? - 05/16/2013
Why a Toll Free Number Makes Sense in a Disaster - 05/16/2013
Need Cloud Contact Center Guidance? Look to Five9's New Blog - 05/15/2013
Why IP Communications Deliver More Value than Travel Reduction - 05/15/2013
Why IP Fax is Preferred for Information Sharing in a Regulated Environment - 05/15/2013
Will A Hosted Softswitch Solve Business Problems? - 05/15/2013
Will Mobile VoIP Fit Your Cruising Style? - 05/15/2013
SIP Phones are a Must - But Who Will Provide the SIP Trunking Service? - 05/14/2013
Business VoIP Providers Extend Unified Communications - 05/14/2013
Customer Rewards and the Virtual PBX - How They Can Work Together - 05/14/2013
Have You Heard from an Unhappy Customer Today? - 05/14/2013
Call Center Business Expands for Humana - 05/14/2013
Why Video Conferencing is Good for the Small Business - 05/13/2013
Tips to Launch a Successful Webcast - 05/13/2013
Overcoming Common Challenges in the Mixed VoIP Environment - 05/13/2013
VoIP Monitoring Solutions Provider to Exhibit at IAUG CONVERG2013 - 05/13/2013
Debunking Hosted PBX Myths - 05/10/2013
Don't Be Thwarted by Hosted PBX Myths - 05/10/2013
Are You Ready to Put VoIP on Your iPhone? - 05/09/2013
How InterviewIQ Speeds the Call Center Hiring Process - 05/09/2013
Want to Succeed as a Call Center? Collaborate with IT Leaders - 05/09/2013
Put Your Middleware Management on AutoPilot - 05/08/2013
Worried About Data Center Power or Total Uptime? - 05/08/2013
Want to Migrate to the Cloud Call Center? First Understand Your Current Technology - 05/07/2013
What Does Network Diagramming Have to Do with Performance? - 05/07/2013
Quality Management Suite 5.0 Now Available from Enghouse Interactive - 05/07/2013
Quality Management Suite 5.0 NowAvailable from Enghouse Interactive - 05/07/2013
Quality Management Suite 5.0 Soon Available from Enghouse Interactive - 05/07/2013
VoIP Switch Gets Exciting with Arista's 7500E - 05/07/2013
Need a Quality Rewards Program? How About a Virtual PBX? - 05/07/2013
Is Migrating to VoIP a Risky Proposition? - 05/06/2013
iYogi Soon to Extend Remote Management Services for Cloud CRM Partners - 05/06/2013
The IT Challenges Facing Federal CIOs - 05/06/2013
Can Telecom Expense Management Help in Disaster Planning? - 05/06/2013
Why Call Centers Reign Supreme on Conversions - 05/06/2013
VA Improves Caller Experience; Launches New Female Veterans Line - 05/06/2013
Will the DoD Allow Employees to Bring Your Own Device? - 05/06/2013
Need Better Office Efficiency? Have You Tried Business VoIP? - 05/06/2013
Want to Boost Morale? Try E911 Hosted Solutions - 05/06/2013
How Can Business VoIP Contribute to a Great First Impression? - 05/06/2013
Launch Communications in the Cloud with IVR Buddy - 05/06/2013
Knowing the Customer is no Longer as Simple as Knowing Their Number - 05/06/2013
Telemarketing Sales: Do You Buy Into These Sales Myths? - 05/06/2013
Why Traffic Pumping is a Threat for Wholesale VoIP - 05/06/2013
Why the Call Center Prefers Call Recording - 05/03/2013
VoIP Trends and Selecting the Right Provider - Are You Prepared? - 05/03/2013
Why the Call Center is Better with 8x8 - 05/01/2013
The Changing Tides of Software Licensing - 05/01/2013
Why FoIP? - 05/01/2013
Do Ergonomics Really Matter in Call Center Furniture? - 04/30/2013
Why Should You Care About the Voice of the Customer? - 04/30/2013
How the Predictive Dialer Leads to Happier Customers - 04/30/2013
Can the IP Fax Contribute to a Paperless Office? - 04/29/2013
Are You On the Path to Next Generation Innovation in Communications? - 04/29/2013
Virtual PBX: How Happy Are Your Customers? - 04/29/2013
Top Five Ways a Business Can Benefit from IVR - 04/29/2013
Cloud Computing Can Increase Revenue - But Only if it's Used - 04/29/2013
Ready to Port Your Number? Check Out These Important Tips - 04/29/2013
Ready for the Cloud? Learn How to Spot the Right Provider - 04/29/2013
Why Business VoIP Delivers More than Just a Lower Cost of Communications - 04/29/2013
What Not to do With a Cloud Communication SLA - 04/29/2013
VoIP Services Including Hosted Get a Boost from Growing Market Demand - 04/25/2013
Why You Need a Citrix Application Performance Monitoring Solution - 04/25/2013
How to Purchase and Maintain DID Numbers - 04/24/2013
VoIP Services Revenue Reaches $63 Billion as Growth Continues - 04/24/2013
Cloud Adoption is Expanding, But Not Without its Challenges - 04/24/2013
Never a Dull Day in the Life of the Call Center Agent - 04/24/2013
Reduce the Customer Effort for Optimal Contact Center Success - 04/24/2013
Telemarketing Software and Why You Should Protect Your Inbound Leads - 04/24/2013
Funeral Preparations are Underway for the Office Desk Phone - 04/22/2013
Network Monitoring and Diagramming is Key to Optimal Performance - 04/22/2013
Want a Global Reach? Better Have an Established Call Center Business - 04/22/2013
LTE-A Deployments Rely on Small Cells to Boost Edge Performance - 04/22/2013
How to Leverage VoIP Call Recording in a Mobile Environment - 04/22/2013
Master Agents Strengthen Portfolio with Lightower-Sidera Merger - 04/22/2013
Can Business VoIP Also Contribute to Customer Satisfaction? - 04/22/2013
Data Center Power and the Need for Sustainability - 04/18/2013
Advanced Monitoring Expected to Improve Customer Experiences - 04/17/2013
North American Travel Agencies Can Improve Service Delivery Thanks to CCRA - 04/17/2013
Hadoop Has a Challenger in FlyData from Hapyrus - 04/17/2013
MortgageSAT Revolutionizes Customer Satisfaction Measurement - 04/17/2013
Is Your Business Prepared for Disaster? - 04/17/2013
Do You Need to Avoid the Pitfalls of Working with a Hosted Voice Provider? - 04/16/2013
Providers Offer Low Cost VoIP Calling to Mexico - 04/16/2013
How Should You Empower Agents for More Effective Customer Service? - 04/16/2013
Selecting the Right Dialer for the Call Center - 04/16/2013
Get the Most Out of Your Voice Self-Service - 04/16/2013
Success Depends on Developing the Right Social Support - 04/15/2013
How Much Value Does Your Address Data Hold? - 04/15/2013
How an International Focus Drives Success for the SME, Call Center Business - 04/15/2013
Online Startups Get a Boost with Business VoIP - 04/15/2013
Healthcare Organization Leverages Mobile Security Management with Help from AirWatch - 04/15/2013
Are You Keeping Up with the Speed of Business? - 04/12/2013
Weiss Group Shares Microsoft Lync Success - 04/12/2013
CradlePoint: Enabling the Remote Network - 04/12/2013
Phone.com Poised for Growth with New Funding and New Headquarters - 04/12/2013
How 8x8 Improved the Call Center for Blueair - 04/11/2013
Why the Small Business Should Consider the Virtual PBX - 04/11/2013
How to Support the Mobile Customer Experience - 04/10/2013
Fennec Technologies Implements Hosted Predictive Dialer Solution to Improve Customer Satisfaction - 04/10/2013
Planning to Go Global? Don't Forget the Call Center Business - 04/10/2013
Facebook Home - What will it Do for Mobile VoIP? - 04/10/2013
Why the Value Proposition Matters to the Master Agent - 04/10/2013
How to Select the Right CRM Solution to Meet Your Business Needs - 04/10/2013
How 3rd Party Remote Call Monitoring Relates to Social Media - 04/09/2013
Even the U.S. Military Needs MDM - 04/09/2013
Workforce Management Can Improve Agent Adherence - if Used Correctly - 04/08/2013
HP Enables a New Approach to MDM - 04/08/2013
How the Cloud Benefits the Call Center - 04/08/2013
Proper Exception Handling Doesn't Have to be a Challenge - 04/08/2013
MPLS Provider UNSi Enjoys the Spotlight at ITEXPO - 04/08/2013
Why You Shouldn't Move a Call Center Offshore - 04/05/2013
BenchmarkPortal Launches Government Initiative - 04/05/2013
Open Data Centers Continues to Expand - 04/05/2013
MapR Teams with Canonical to Offer Hadoop Ubuntu Integration - 04/04/2013
Why Resellers Need to Become Technology Partners with Customers - 04/04/2013
Nokia Siemens Networks, Telefonica Complete NSN FlexiGrid Test - 04/04/2013
How the Master Agent Can Help Overcome Cloud Computing Myths - 04/04/2013
A Focus on Audio Quality Improves the User Experience - 04/04/2013
ANPI: Set for an Exciting Future - 04/04/2013
e-Core Team Takes the Family Approach to Customer Care - 04/04/2013
Market Trends in UC Could Prove Challenging - 04/04/2013
Softswitch Access Just Improved with New Release from Netgear - 04/03/2013
An Inside Glance at Inmarsat - 04/03/2013
Does BlackBerry Have What it Takes to Lead Once More? - 04/03/2013
Realizing the Robust in SIM Server Solutions - 04/03/2013
Mobile VoIP Service Providers Benefit with Branded Opportunities - 04/03/2013
Leveraging the BI Power of M2M - 04/02/2013
How a DID Service Could Save Your Business - 04/02/2013
Embracing Fax In a Technology-Infused World - 04/02/2013
Unified Communications is On the Rise - 04/02/2013
How Phone.com Just Got a Little Better - 04/02/2013
Call Forwarding - Why It's an Essential Tool for Any Business - 04/02/2013
Hosted Business VoIP Benefits Go Beyond the Cost - 04/02/2013
Call Center Hiring Expected to Drive Economic Growth for Pensacola County - 04/01/2013
Did the VA Violate Federal Requirements When Transmitting Information Via MPLS? - 03/28/2013
Passwords are a Must, But How Do You Remember Them All? - 03/27/2013
Supreme Court Decision Affirms First-Sale Doctrine for Products Manufactured Overseas - 03/27/2013
Thinking Text Messaging as Part of Your Customer Engagement Strategy? Read This First - 03/27/2013
Call Center Management Success Relies on Quality - 03/26/2013
It Takes Both Art and Science to Staff a Call Center - 03/26/2013
DukeNet Extends Network, Enriches Master Agent Portfolios - 03/26/2013
Consumers Control the Buying Process - Yet Sales Can Still Win - 03/26/2013
Will the FCC Allow VoIP Providers Direct Access to Phone Numbers? - 03/25/2013
How Does Telecom Expense Management Force You to Think Outside of the Box? - 03/25/2013
Voice Transcription - A Virtual Office Perk - 03/21/2013
How Call Center Management Can Improve Agent Scoring - 03/21/2013
A Peek Inside Panasonic Cameras and SIP Phones - 03/21/2013
How Broadcast Services Can Improve a Call Center Business - 03/20/2013
Knowing What You're Getting and Managing with Cloud Hosting Providers - 03/20/2013
Safety App Making Waves with Mobile Users - 03/20/2013
Streamlining the Fragmented Contact Center - 03/20/2013
Aeonix UC&C Solution Reduces TCO, Earns VMware Certification - 03/20/2013
Khomp Brings Innovative Hardware Solutions to the U.S. - 03/20/2013
Telemarketing Software Gets a Boost with Auto Dialer Capabilities - 03/20/2013
Hiring and the Virtual PBX - What's the Connection? - 03/19/2013
Tips for Maximizing Your Text Messaging Campaign - 03/18/2013
Finding Success with At-Home Agent Strategies - 03/18/2013
VoIP Fraud and Twitter: Is the Combination Inevitable? - 03/14/2013
How to Leverage VoIP Monitoring to Ensure a Proactive Environment - 03/14/2013
Tips for Purchasing Wholesale SIP Termination - 03/14/2013
Confused by Business VoIP Providers? Try and Avoid These Mistakes - 03/14/2013
IP Communications Improve Performance for University Concert Hall - 03/14/2013
Why ENP Certification Matters for E911 Hosted Solutions - 03/14/2013
Look for the Real Benefits in the Hosted Predictive Dialer - 03/14/2013
The Benefits of Voicent Support for the Call Center Business - 03/13/2013
'If There's Something Strange in Your Neighborhood, Who You Gonna Call...' - 03/13/2013
Call Center Scheduling Made Easy - 03/13/2013
Is the Virtual Call Center the Right Fit? - 03/12/2013
A Look Inside Monet Metrics - 03/12/2013
Exploring the Inside of the Virtual PBX - 03/12/2013
Nextiva Anywhere: Where Mobility and Business VoIP Meet - 03/12/2013
How Telemarketing Software Can Help Win the Political Race - 03/12/2013
Smart Cities like Calgary are Showing others How to Leverage Next Generation Communications - 03/10/2013
OpenText Acquires Resonate and Launches Partner Program - 03/08/2013
Will Your Next Customer Leave a Message at the Beep? - 03/08/2013
Centerity - Protecting the IT Infrastructures of the World - 03/08/2013
DIGITALK Expands Value in the Cloud - 03/08/2013
Allworx Sets Out to Combine Corporate Communications with Mobile Options - 03/08/2013
Vitelity Brings Innovation to Communications - 03/08/2013
Wireless Growth Means Great Opportunities for VoIP Vendors - 03/07/2013
The Three I's: DID, the Inbound Call Center and Iristel - 03/07/2013
Tone Software Meets the Growing Demand for VoIP Monitoring in a Lync World - 03/07/2013
Why VoIP Call Recording is a Good Thing - 03/07/2013
Defense Department Aims for BYOD - 03/07/2013
Get a Clue - Lack of Effective Call Center Training for Sales Simply Won't Do - 03/06/2013
Benefits of Public Cloud Hosting - Do You Know Where They Apply? - 03/06/2013
Least Cost Routing Shouldn't Sacrifice Quality Connections - 03/06/2013

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