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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Getting Ready for IoT is No Longer Just an Option - 11/25/2015
What Call Accounting Alone Can't Tell You - 11/25/2015
Don't Argue for the Contact Center - Justify it with Real-Time Data - 11/24/2015
There's a Reason the Wheel is Spinning on Your Mobile Video - 11/23/2015
6 User Experience Must-Haves in WebRTC - 11/23/2015
Learn How One University Campus is Now Leveraging WebRTC to Keep Students Safe - 11/23/2015
If You Want Omnichannel, Make Sure No One is Falling Off the Page - 11/23/2015
You Have the Tools to Avoid the Abyss of the Hold Queue - Use Them - 11/23/2015
You Won't Believe What Customers Will Tell You Given the Opportunity - 11/23/2015
You Won't Believe What Incentivizes Your Agents - Don't Forget to Ask - 11/23/2015
There's a Better Solution to Monetization - 11/19/2015
Omni-Channel Sounds Easy - But Practical Challenges Real - 11/19/2015
Communications Doesn't Have to be a Dirty Word in the Office - 11/19/2015
Why Financial Institutions Can't Afford to Ignore Mobile - 11/17/2015
You Won't Believe What Call Center Management is Most Thankful For - 11/17/2015
You'd Be Surprised at What Employees Will Do When a BYOD Policy Doesn't Exist - 11/17/2015
Don't Give Your Customers a Reason to Hang Up the Phone This Holiday - 11/17/2015
Virtual PBX: More Than a Phone System Option - 11/16/2015
Why You Should Consider Eliminating the Physical Office - 11/16/2015
You Won't Believe What Skype for Business Can Do for Customer Care - 11/11/2015
Cable Companies Can Survive - Time Warner Cable Business Shows Us How - 11/11/2015
Don't Be a Sitting Duck - Learn How to Monitor Security Threats on Your Network - 11/11/2015
Without Differentiation, VoIP Providers Can't Survive - 11/11/2015
4 Strategies to Quickly Boost Morale and Performance in the Call Center - 11/11/2015
What Companies Must Leave Behind to Migrate to the Cloud - 11/10/2015
You Don't Have to Fall Victim to Telecom Fraud - Here's Why - 11/10/2015
Lose the Conversation and You Might Lose the Customer - 11/10/2015
4 Reasons Your Bosses Will Love Call Recording - 11/10/2015
You Won't Believe What Employees Are Refusing to Do - 11/10/2015
You Won't Believe What That Agent Just Said to Your Customer - 11/05/2015
Latest WFO Trends Can Drive Better Employee Outcomes - 11/05/2015
When the Winds Start to Blow, Don't Be Left in the Dark - 11/05/2015
Focus on the Experience and It Won't Matter if the Competition Charges Lower Prices - 11/04/2015
Survey: Failing Employee Engagement May Be Internally Driven - 11/04/2015
Sales Enablement Platform Offers Better Performance, Greater Profitability - 11/03/2015
5 Tips You Won't Believe Can Improve Customer Service - 11/03/2015
ITEXPO Demo Links Retail Customers with Real-Time Solution - 11/03/2015
You'll Never Guess What Happens When You Evoke the Wrong Customer Emotion - 11/03/2015
The Right Telecommuting Plan Starts with a Little Homework - 11/03/2015
Why Your Bank May Not Survive the Digital Revolution - 11/02/2015
Royals Fans Could Benefit from Bandwidth on Demand - 10/29/2015
A Closer Look at OSS Integration - 10/29/2015
Finding: Unhappy Employees More Likely to Poison the Others - 10/29/2015
NSA's Hacking Power - You Should Be Worried - 10/28/2015
Speech Analytics Need Not Involve a Challenge - 10/28/2015
Report: Telecom Bills Can be a Puzzle to Decipher - 10/28/2015
Customers Peeved After 24 Hours Without Power - 10/28/2015
Squirrel Attacks Have Power Users Fleeing - 10/27/2015
Your Competitor Deployed Business VoIP: Have You? - 10/27/2015
Emotions You Probably Don't Realize Your Customers Experience - 10/27/2015
Social Media Can Be the Answer to Your Workforce Management Headaches - 10/26/2015
Demand for DIDs Grows with Self-Service Access to Launch - 10/22/2015
Why Software Licensing and SAM Tools Are Critical for Reducing Risk - 10/22/2015
Are You Providing Quality Omni-Channel Customer Engagement? - 10/21/2015
Are You Ready for a Business VoIP Transition? - 10/21/2015
Call Center Solution Now Available as Mobile App - 10/21/2015
How to Deploy an Effective Unified Communications Strategy - 10/20/2015
Are You Ready for the Digital Transformation? - 10/20/2015
Could Outlook Groups Improve UC and Call Accounting? - 10/19/2015
Why Call Center Management Should Consider Speech Analytics for Compliance - 10/19/2015
Software Licensing Models: Change is a Good Thing - 10/16/2015
SAP Analytics on HANA Sure to Benefit the Cloud Contact Center - 10/15/2015
Wholesale VoIP Just Got Better with Telinta Announcement - 10/15/2015
Open Source Call Center Solutions Help Operations and the Bottom Line - 10/14/2015
It May Be Time to Consider Business VoIP in the Cloud - 10/13/2015
Omni-Channel Experience: Why We Really Need It - 10/13/2015
Why You Can't Ignore Omni-Channel Customer Engagement - 10/12/2015
Can Your Business VoIP Do That? - 10/12/2015
How's Your Call Center Scheduling Adherence? - 10/12/2015
Quality Unified Communications Requires the Right Equipment - 10/12/2015
WebRTC: The Next Disruption - 10/12/2015
How Visual IVR Enhances the Omnichannel Experience - 10/07/2015
How to Address Flash in Application Deployment - 10/07/2015
Check Your Plan to See If You're Ready for Business VoIP - 10/07/2015
The Networked Enterprise Wants to Go Green to Save Green - 10/06/2015
The Power of WebRTC in the Call Center - 10/06/2015
Can Call Accounting Help Improve Employee Productivity? - 10/06/2015
How Call Center Management Can Avoid Big Brother Resemblance - 10/06/2015
Can Call Accounting Truly Reduce Costs? - 10/05/2015
Should Call Center Management Use Technology for Training? - 10/05/2015
DIDX Set to Bring Fun and Innovation to ITEXPO - 10/05/2015
ITEXPO Presenter Offers Insight into Mobile Capabilities and Cloud Computing - 10/02/2015
ITEXPO Presenter Shares Insight on Today's Communications Innovations - 09/30/2015
ITEXPO Presenter Weighs In on Innovations in Communications - 09/30/2015
Have You Seen the Latest Flash in Business VoIP? - 09/28/2015
What Insight Can You Gain from Customer Support Software? - 09/28/2015
Is Your Virtual Office Destined to Fail? - 09/28/2015
Is Your Call Center Ready for Millennial Demands? - 09/28/2015
Why Cisco Software Licensing Must Change with the Market - 09/28/2015
Is Your Workforce Management Solution Truly Cloud-Based? - 09/28/2015
Should Call Center Scheduling Include Dedicated Social Media? - 09/28/2015
How Call Recording Improves Call Tracking - 09/28/2015
Finding: Data Management Falling Short in Healthcare - 09/23/2015
Have You Optimized Your Conferencing Solutions? You Can - 09/23/2015
Why It's Important to Integrate Telemarketing Software - 09/22/2015
Do You Have Data Management Under Control? - 09/22/2015
Can WebRTC Improve Outcomes for Call Center Management? - 09/22/2015
Idea: Enhance the Customer Experience via Workforce Optimization - 09/22/2015
Call Center Management Must Pay Attention to Stability in Age of Technology - 09/21/2015
How Call Accounting Will Benefit from Apple, Cisco Partnership - 09/21/2015
Can Business VoIP Providers Ease Business-Owner Tasks? - 09/21/2015
Innovative Expansions in #RTC - 09/11/2015
Does Digital Really Improve the Customer Experience? - 09/11/2015
OTT Communications Apps Driving Shift in Next Generation Digital Services - 09/11/2015
Who Owns the Customer Experience in Your Omni-Channel Customer Engagement Environment? - 09/10/2015
Are You Ready for the Next Power Outage? - 09/10/2015
Should Call Center Management Worry About the Auto Attendant Script? - 09/10/2015
Report: Call Center Services Increasing on US Soil - 09/10/2015
Are You Measuring 'Smiley Faces' in Your Call Center Services? - 09/09/2015
Does Workforce Optimization Alone Lead to Better Productivity? No. - 09/09/2015
Power Protection Needed When You Least Expect It - 09/09/2015
How Software Licensing Can Help You Grow Your Business - 09/04/2015
Mobile Performance Perception Improves; But Don't Get Comfortable - 09/04/2015
Better Call Center Scheduling Means Happier, More Productive Agents - 09/02/2015
Call Center Management: Are You Measuring the Right Metrics? - 09/02/2015
Is Customer Support Software Enough in the Wake of a Phishing Attack? - 09/01/2015
Why the Cloud Contact Center is in Demand - 09/01/2015
Tricks to the Successful Virtual Office - 09/01/2015
3 Ways to Maximize Your WFM Investment - 09/01/2015
Why TEM & Call Accounting Go Together - 09/01/2015
Telemarketing Software and the Value of Trust - 09/01/2015
Back to School: The Immersive Role of RTC in Higher Education - 08/27/2015
Can Web-Scale Networking Support 8K Viewing? - 08/26/2015
Why Due Diligence is Important in Wholesale VoIP - 08/26/2015
Does Technology Matter in Marketing Performance? - 08/26/2015
Is VoIP Truly on a Path for Growth? - 08/26/2015
Inside Tips to Overcoming Conferencing Challenges - 08/26/2015
What's Your Data Management Goal? - 08/25/2015
Why Business VoIP Providers are Critical in the Age of 'Everything' over IP - 08/25/2015
Is Your VPN Made Vulnerable by WebRTC? - 08/25/2015
How Call Recording Can Ensure Consistent Quality - 08/25/2015
Benefit Gained From Partnering in Data Management - 08/25/2015
Verizon is Eliminating Long-Term Contracts - Can You Afford the Change? - 08/24/2015
How Call Accounting Can Help With UC Migration - 08/20/2015
Verizon Embraces VoIP for User Benefit - 08/19/2015
Desktop Analytics Ease Call Center Management - 08/19/2015
Probe into European Telecom Fraud Has US Demanding $1 Billion - 08/19/2015
Misuse of Dialer Leads Florida Company to Largest FCC Fine - 08/19/2015
Water, Fire and Power Protection - a Messy Mix - 08/18/2015
Is the Outbound Dialer Still Relevant? - 08/18/2015
In Data Management, a Voicemail is So Much More - 08/18/2015
Engaged Employees Will Protect Your Company Culture - 08/18/2015
If You Have Skype for Business, You Need Call Accounting Too - 08/18/2015
Are We Ready for 5G and Next Generation Digital Services? - 08/13/2015
Can WebRTC Improve the Cloud Contact Center? - 08/12/2015
How the California Drought Impacts the Networked Enterprise - 08/12/2015
How to Avoid the Pitfalls of Software Licensing - 08/11/2015
Don't Try Email Marketing Without Customer Service Software - 08/11/2015
What Does CRM Have to do with Omni-Channel Customer Engagement? - 08/11/2015
Luxury Hotel Learns the Value of the Cloud Contact Center - 08/11/2015
Important Tips for Selecting Customer Support Software - 08/11/2015
You Have Business VoIP - Should You Have the Auto Attendant, Too? - 08/10/2015
Why Respectful Call Center Scheduling Improves Customer Satisfaction - 08/10/2015
Report: Time to Get Ready for Optimal Data Management - 07/29/2015
As Long as There Are Squirrels, You Need Power Protection - 07/29/2015
Connected Cars Offer a New Realm in Real-Time Communications - 07/28/2015
Will Do-Not-Disturb Technology Render Telemarketing Software Useless? - 07/28/2015
Educational Institutions Benefit from Call Accounting Best Practices - 07/28/2015
How iOS and Google Play Help You with Call Recording - 07/28/2015
Can You Improve Workforce Management With One Little Word? - 07/28/2015
Is Call Center Management Missing Opportunities for Access to Improved Resources? - 07/28/2015
Will Regulation Attempts Hurt VoIP Business Provider Opportunities? - 07/28/2015
High Growth Areas in Real Time Communications Worth a Look - 07/24/2015
Why Should You Outsource? Call Center Scheduling Won't Be Your Responsibility - 07/24/2015
Data Management Improving to Prevent Medicare Fraud - 07/24/2015
Four Ways to Improve Your Workforce Optimization Investment - 07/23/2015
Can Telemarketing Software Help You Develop a Predictable Cadence to Sales? - 07/23/2015
Business VoIP Providers See New Opportunities in Denver - 07/23/2015
Can Telemarketing Software Improve the Value of Your CRM? - 07/22/2015
Getting the Most Out of Your Workforce Management Investment - 07/21/2015
3 Steps Call Center Management Can Make to Improve Outcomes - 07/21/2015
Does Call Center Scheduling Care About the Human Element? - 07/20/2015
Startup Leverages WebRTC for Video Chat App - 07/17/2015
Can An Employer Inspire a Healthier You? - 07/17/2015
What's That Rash? Use Your Smartphone To Show Your MD - 07/17/2015
How Compliant Are Your Office 365 Data Practices? - 07/17/2015
Intel, HP Alliance Drives Better Application Deployment to Support Innovation - 07/16/2015
Does Data Drive the Hiring For Inside Sales Lead Management? - 07/16/2015
Are Government Agencies Ready for Data Management? - 07/16/2015
Advancements in WebRTC Create Opportunities for Expanded RTC - 07/15/2015
For Sales Success, Let Reps Do What They Do Best - 07/14/2015
What Is Call Recording? - 07/13/2015
Top Reasons the Legal System Needs Call Recording - 07/09/2015
Do You and Your Doctor 'Facebook'? - 07/09/2015
Want Success with Inside Sales? Change Your Attitude - 07/09/2015
'Fiber at Home' Could Mean a Higher Price When It's Time to Sell - 07/08/2015
How Can VoIP Help You Improve the Customer Experience? - 07/07/2015
Do Government Agencies Need to Adhere to Information Laws for Call Accounting? - 07/07/2015
Can Your BYOD Policy Evolve to Support Real-Time Communications? - 07/07/2015
Call Recording: 5 Year Archive a Must for European Financial Services - 07/07/2015
VA Revamps Call Center to Improve Service for Veterans - 07/07/2015
Can Real-Time Communications Save Print Media? - 07/06/2015
Why Should Your Customer Service Software Support Real-Time? - 07/02/2015
Paying Attention to Roles Can Pay Off in Software Licensing for the Datacenter - 07/01/2015
3 Reasons the CEO Should Set the Tone for the Cloud Contact Center - 07/01/2015
Why You Need Workforce Management to Keep Your Good Agents - 07/01/2015
Valuable Tips to Extend the Value of Your Customer Support Software - 07/01/2015
Ditch the 'Do Not Reply' in the Cloud Contact Center - 06/30/2015
Can Customer Service Software Help Turn the Angry Customer Into Happy Advocate? - 06/29/2015
Why Law Firms Should Consider Call Recording as Part of Call Accounting - 06/29/2015
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