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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Why Call Center Management Must Focus on Quality Agent Training - 01/23/2015
What Business Clients Demand from a Hosted Softswitch - 01/22/2015
2015 Trends to Drive Call Center Scheduling Strategies - 01/22/2015
UC Trends Expected to Gain Momentum in 2015 - 01/20/2015
Laying the Foundation for Mobile VoIP - 01/20/2015
Making the Case for the Hosted Contact Center in 2015 - 01/20/2015
Why You Need the Omnichannel Experience in Your Customer Care Center - 01/19/2015
Ready to Drive a Proactive, Outbound Campaign? - 01/19/2015
Trends Continue to Impact the Call Center on Demand - 01/19/2015
How to Get to the Voice of the Customer and Truly Drive Satisfaction - 01/14/2015
Call Center on Demand Delivers Agent Efficiency, Competitive Advantage - 01/14/2015
New Technology Isn't a Roadblock with this Hosted Softswitch - 01/14/2015
Are You Anticipating These Trends in the Hosted Contact Center? - 01/13/2015
3 Methods to Help Your Agents Manage Customer Service Situations - 01/13/2015
Want Easy Mobile VoIP? Pick Auto Provisioning from REVE Systems - 01/13/2015
The Road to Better Call Center Scheduling is to Understand the Customer - 01/12/2015
6 Ways Call Center Management Can Improve Tech Support - 01/12/2015
Why the Cloud is Good for Call Accounting - 01/12/2015
ITEXPO Presenter Shares Views on Telephony for the Future - 01/09/2015
It's Time to Take Toll Free Text Messaging to the Cloud - 01/08/2015
Why Evaluation Matters in Workforce Optimization - 01/07/2015
What Businesses Can Learn from Federal Data Management - 01/07/2015
New Dispatch Console Solution Offers Improved UC Security - 01/07/2015
Integrating Customer Support into Your Marketing Department - 01/07/2015
WFO Live Proves a Valued Asset for Call Center Management - 01/06/2015
How the Hosted Softswitch Improves Employee Efficiency - 01/06/2015
Why Mobile VoIP is a Global Hot Commodity - 01/06/2015
Workforce Management in Huge Demand in Healthcare - 01/06/2015
Why the Call Center on Demand is a Clear Competitive Advantage - 01/05/2015
The Customer Experience Needs to be Primary Focus in Workforce Management - 12/30/2014
Why Real-Time Communications Relies on Standardization - 12/30/2014
Taking Text Messaging in Customer Care to the Next Level - 12/30/2014
Continued Growth Expected in the Hosted Contact Center Space - 12/29/2014
Time to Change Your Phone System? Why You Should Consider the Hosted Softswitch - 12/29/2014
Do You Want VoIP Regulated to Support Business Communications? - 12/29/2014
How Call Center Scheduling Can Reduce Agent Stress - 12/29/2014
How the Call Center on Demand is Changing in the Financial Services Industry - 12/29/2014
How Call Center Management Can Plan for the Holiday Rush - 12/29/2014
How Call Accounting Blended with TEM Helps Control Spending - 12/29/2014
Tips to Improve Your Inside Sales Lead Management Cold Calling - 12/29/2014
Telemarketing Software Alone Won't Help You Reach Sales Goals - 12/23/2014
Why You Need Workforce Optimization to Drive Employee Engagement - 12/23/2014
Call Recording Shores Up Customer Service Efforts at the North Pole - 12/22/2014
Benefits Continue to Drive Demand for Hosted Softswitch and Mobile VoIP - 12/22/2014
How the Call Accounting Telecom Audit Can Put Money Back in Your Budget - 12/22/2014
Are You Getting the Data You Need from Customer Surveys? - 12/22/2014
How a Single Platform to Support Customer Care Can Protect the Base - 12/22/2014
Knowing the Preferences of the Customer Base is Critical for Call Center Management Success - 12/22/2014
Why Automation is Better for Call Center Scheduling Efficiency - 12/22/2014
How to Develop a Baseline for Software Licensing - 12/19/2014
Why Power Protection that Allows You to Save Your Data is Critical - 12/18/2014
Leverage Customer Service Software to Meet Changing Expectations - 12/17/2014
If You Want Real-Time Communications, You Need WebRTC - 12/16/2014
The Benefits Driving Hosted Contact Center Adoption Are Very Real - 12/16/2014
Why Call Recording is Good for Going Mobile - 12/16/2014
Ready to Optimize Mobile VoIP Opportunities? Check Out iTel Dialer Plus - 12/16/2014
Do You Need Legal Hold? - 12/16/2014
Call Center Scheduling is More Important as Agent Jobs Move Home - 12/16/2014
Learn Why Agent Visibility is Critical to Contact Center Performance - 12/15/2014
What to Expect for the Hosted Contact Center and Beyond in 2015 - 12/09/2014
Demand for Mobile VoIP Helping to Drive Network Build-Outs - 12/09/2014
Companies Announce Plans to Bring Call Center Services Back Home - 12/09/2014
Can Your Call Center on Demand Produce Powerful Sales Results? - 12/09/2014
Why Call Center Management Should Focus on the Customer Experience - 12/09/2014
Winning: Move Your Sales Team to the 'Customer-First' Conversation - 12/09/2014
How a Story Can Impact Your Workforce Management - 12/08/2014
Workforce Optimization: Start at the Top to Affect the Customer Experience - 12/08/2014
Are Your Real-Time Communications Secure? - 12/08/2014
Can the Hosted Softswitch Provide Your Gateway to a Hybrid Model? - 12/08/2014
Why the Hosted Contact Center is Great for Efficiency - 12/06/2014
3 Call Center Solutions You Shouldn't Do Without - 12/04/2014
How Can PIP Help You Get More from Customer Service Software? - 12/04/2014
Could Your Call Accounting Improve with Better Carrier Billing? - 12/04/2014
Bottom-Line Benefits With Telecom Expense Management - 12/04/2014
Why the Customer Experience Matters for the Call Center on Demand - 12/03/2014
Why Workforce Management Solutions Should Include Speech Analytics - 12/03/2014
Canadian Telecom Regulators Reviewing Control of 'Last Mile' - 12/03/2014
Storing Texts: Security Assurance or Breach of Privacy? - 12/02/2014
Why Call Center Management Needs the Right Information in Real-Time - 12/01/2014
Study Says Engaging Your Employees Must Start at the Top - 11/26/2014
Telecom Expense Management Solution Helps Company Shrink Mobility Spend - 11/25/2014
Multi-Channel, Hosted Contact Center: 4 Benefits - 11/25/2014
Looking for Future Leaders? Try Optimizing Your Workforce Today - 11/25/2014
How the Landing Page Can Help Inside Sales Lead Management - 11/24/2014
REVE Systems Adds Auto Provisioning to Enhance User Experience - 11/24/2014
How Call Accounting Fits into the Corporate Mobile Mix - 11/24/2014
Call Center on Demand: 4 Key Benefits - 11/24/2014
Call Center Management Can Improve Interactions with Speech Analytics - 11/24/2014
Call Center Scheduling Should Get the Right Agents on the Phone at the Right Time - 11/24/2014
Getting Ahead of the Global vs Local Battle in Data Management - 11/20/2014
Projected Growth in UCaaS Will Drive Demand for the Hosted Contact Center - 11/20/2014
How Call Recording Can Help You Develop Your SWP - 11/19/2014
As Mobility Looms, MDM May Need to be a Priority - 11/19/2014
Why You Should Turn Customer Complaints into Success Stories - 11/19/2014
Why Now is the Right Time for Call Center Management to Consider the Cloud - 11/19/2014
Still Waiting? You Could Be Missing Out on Mobile VoIP Perks - 11/17/2014
Picking the Right Call Recording Solution in a Mobile Environment - 11/17/2014
Happy Agents Need More than Effective Call Center Scheduling - 11/17/2014
Four Ways Contact Center Analytics Can Improve the Customer Experience - 11/17/2014
Real-Time Communications Gets Attention at Apps World - 11/13/2014
How to Take Your Motivation Strategy Beyond Call Recording - 11/13/2014
Developers Learn How to Enter OTT App Value Chain with KANDY - 11/13/2014
Did You Know the Hosted Softswtich Can Help You Go Green? - 11/13/2014
How to Improve Workforce Efficiency - 11/11/2014
Taking Customer Support Software to the Next Level with Agent Assessments - 11/11/2014
Call Center Agents: The Best Qualities - 11/11/2014
How Call Center Management Can Prepare for the Holidays - 11/11/2014
What is Call Accounting? - 11/11/2014
D2 Technologies Sets Stage for Rich Communications - 11/05/2014
CSI Extends Call Recording Capabilities with Workforce Optimization - 11/05/2014
How the Customer Experience Can Turn Your Business into a Competitive Threat - 11/05/2014
Want to Expand Internationally? Start with Business VoIP - 11/05/2014
How Virtual PBX Can Improve Employee Communications - 11/05/2014
Is Your Call Center Ready for the Holiday Season? - 11/05/2014
Big Data is Driving the Demand in Power Protection - 11/05/2014
In the Call Center, On Demand Scheduling is Key - 11/03/2014
Could the Telephone be the Best Innovation in Healthcare? - 11/03/2014
What Performance Metrics Should Call Center Management Use? - 11/03/2014
Why Third Party Workforce Management Makes Sense - 11/03/2014
How Integrated Call Recording Improves the Customer Experience - 10/31/2014
Why You Need a BYOD Policy, Even Without Adoption - 10/30/2014
Are 'Freemium' Sales Models Ideal for Software Licensing? - 10/30/2014
Why Call Accounting is Good for Marketers - 10/30/2014
5 Truths About Moving to the Cloud - 10/29/2014
Why It Matters That Customers Care About the Experience - 10/29/2014
How a Call Center Can Help You Grow - 10/29/2014
Ready for the Hosted Contact Center? - 10/28/2014
How Call Center Management Can Ensure the Cloud is Secure - 10/28/2014
How to Keep Quality Employees - 10/27/2014
Going With Wholesale VoIP? A Top Provider is Your Best Option - 10/27/2014
The Best Quality Demands More than VoIP Monitoring - 10/23/2014
5 Best Ways to Boost Agent Performance with Call Recording - 10/23/2014
Why Social Media Engagement is Important for Inside Sales Lead Management - 10/23/2014
Will Your Agents be Happier with a Hosted Contact Center? - 10/23/2014
Can Call Center Solutions Help Mitigate Agent Idle Time? - 10/22/2014
Lessons on Overcoming Challenges from a Master Agent - 10/22/2014
How Workforce Optimization Helps to Create Engaged Employees - 10/22/2014
Eight Things to Look for in a Quality Cloud Call Center Provider - 10/22/2014
Tips to Select the Right Mobile VoIP Provider - 10/22/2014
Why Call Accounting Matters in a Mobile Environment - 10/21/2014
Improve Forecasting for Better Call Center Management - 10/21/2014
Does Your Call Center Celebrate the Customer? - 10/16/2014
How the Cloud is Changing Enterprise Communications - 10/16/2014
Why It's Time to Consider a Hosted Phone System - 10/16/2014
New Zealand Companies Can Make the VoIP Switch - 10/16/2014
Six Tips to Avoid VoIP Pitfalls - 10/16/2014
Must-Have Characteristics of a Master Agent Relationship - 10/16/2014
How Call Recording Can Boost the Value of RPO - 10/15/2014
Why Enterprise Communications Needs WebRTC - 10/15/2014
Boost the Bottom Line with Customer Service Software - 10/15/2014
For Co-Browsing Technology to Work, Customers Must Feel Safe - 10/15/2014
4 Reasons You Should Consider Mobile VoIP - 10/14/2014
Workforce Management is a Must, But Should it Come From the Cloud? - 10/13/2014
How Can Skill-Based Routing Improve Call Center Scheduling? - 10/13/2014
Why Call Center Management Need Recorded Calls - 10/13/2014
Video Conferencing - Are You Doing it Right? - 10/10/2014
Setting a New Standard in Remote Network Management - 10/10/2014
How Lantronix is Helping to Fight IT Laziness - 10/10/2014
The Future of Application Management May Start with Stackato - 10/09/2014
Why Customer Support Software Quality is Important to Agents - 10/08/2014
What to Ask When Examining the Hosted Softswitch Provider - 10/08/2014
Leveraging Employees' Soft Skills with Call Recording - 10/07/2014
Why Call Accounting is Good for the Contact Center - 10/07/2014
What Happens if You Lose Access to Mobile Communications in a Power Outage? - 10/07/2014
Why Mobile VoIP is Good for Business - 10/07/2014
Are You Embracing Advancements in Customer Experience Technology? - 10/07/2014
Shelfware Got Your Software Licensing Down? - 10/07/2014
Why Text Messaging is Great for the Enterprise - 10/06/2014
Are PTO Requests Hurting Call Center Scheduling? - 10/06/2014
Genesys to Celebrate Customer Experience Day - 10/06/2014
Call Recording Helps Speech Analytics Continue to Evolve - 10/01/2014
UC Solutions Integrate with PMS for the Hospitality Industry - 10/01/2014
Taking the Hosted Phone System to the Next Level with Seamless Lync Integration - 10/01/2014
10 Mistakes to Avoid When Creating a Quality Customer Experience - 10/01/2014
Power Outages Are Never Expected - What's Your Power Protection? - 10/01/2014
How Do You Drive Telecom Expense Management? - 10/01/2014
Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality - 10/01/2014
Are You in Control of Your Telecom Spend? - 10/01/2014
How Do You Drive Telecom Expense Management? - 10/01/2014
Master Agent Agreement Expands Data Center Opportunities - 09/30/2014
Why Workforce Optimization Needs to Include Cultural Alignments - 09/30/2014
Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality - 09/29/2014
Are You Ready for Real-Time Communications? - 09/26/2014
Selecting the Right Contact Center Solution Takes Work - 09/26/2014
How Much Control Do You Want Over Your Work Phone? - 09/26/2014
Telemarketing Software Helps, but Good Data is Key to Sales - 09/26/2014
Cloud Call Center Services Market Set for Stronger Growth: Report - 09/26/2014
Are You Ready for Machine to Anything? - 09/25/2014
Four Tips for Jumping Into the Virtual Office Environment - 09/25/2014
How Call Recording Can Benefit the BPO Partnership - 09/25/2014
What Kind of Sales Culture Have You Created? - 09/25/2014
Should the Master Agent be Concerned About Net Neutrality? - 09/25/2014
Can the Cloud Call Center Help You Divert Risk? - 09/24/2014
Are You Effortlessly Engaging Your Customers? - 09/24/2014
Ready for Enterprise Communications in Your School? - 09/24/2014
Balancing Privacy and Co-Browsing Technology - 09/24/2014
How to Diffuse the Angry Customer - 09/23/2014
How to Develop a Strong Team and Customer Experience - 09/23/2014
Data Center Demand Drives Expansion in Ohio; Switch Supernap Pioneers in the Industry - 09/23/2014
What to Demand in Hosted Communications - 09/22/2014





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