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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Rip and Replace Migration Fears Holding You Back from a Hosted Phone System? - 04/17/2014
What Did Heartbleed Teach Us About Test Management? - 04/17/2014
How Video Managed Services Simplifies Unified Communications Migration - 04/17/2014
Why Compliance Matters for the Outbound Call Center - 04/17/2014
Why South Africa is Excited about the VoIP Switch - 04/17/2014
4 Customer Service Mistakes to Avoid with Call Recording - 04/16/2014
Why Wait for Hosted Phone Systems? - 04/16/2014
Why a Rich Communication Suite is Necessary for Seamless Interactions - 04/16/2014
If the iPhone 6 Supports VoLTE, Will Major Carriers Be Left Behind? - 04/16/2014
Why Call Center Solutions for Multichannel Environments are in Demand - 04/16/2014
What Mobile Demand is Doing to the Industry - 04/15/2014
The Value of Workforce Optimization - 04/15/2014
Why the Hosted VoIP Switch Makes Sense - 04/15/2014
Wholesale VoIP Provider Launches New Website - 04/15/2014
How Call Center Management Can Keep Disputes to a Minimum - 04/15/2014
To Improve Processes and Make Customers Happy, Try Quality Monitoring in Your Workforce Management Strategy - 04/15/2014
It's No Longer a Pen and Paper World in Call Center Scheduling - 04/15/2014
Making the Biggest Waves in Wholesale VoIP - VoIP Innovations - 04/14/2014
Does Your Call Recording Go Mobile? - 04/11/2014
All About Core Communications: Operators and OTT Providers - 04/11/2014
IP Phones Boost Unified Communications for the SMB - 04/11/2014
At-Home Agents a Risky Proposition? Not with 3rd Party Remote Call Monitoring - 04/10/2014
Does Your IVR Communicate Like Siri? - 04/10/2014
Why Workforce Optimization is Healthy for the Bottom Line - 04/09/2014
How the Predictive Dialer Protects Against TCPA Challenges - 04/09/2014
The Important Role of the Employee in BYOD - 04/09/2014
IP Phones Provider Continues Global Expansion into Canada - 04/08/2014
Will the Proliferation of VoIP Mean Higher Rates? - 04/08/2014
How Virtual PBX Helps Enable Quality Healthcare - 04/08/2014
Why Business VoIP Providers Need to Test the Quality of Their Networks - 04/08/2014
What Does Texting Have to Do with Your Bank Account? - 04/08/2014
How the Miami Dolphins are Creating the Ultimate Fan Experience - 04/04/2014
Should Analytics Take the Place of Experienced Human Intelligence? - 04/04/2014
5 Factors When Considering a Business VoIP Provider - 04/03/2014
Why Accurate Addresses Matter in CRM - 04/03/2014
Is Mobile Device Management Enough to Support Your Initiatives? - 04/03/2014
Why You Should Consider 3rd Party Remote Call Monitoring - 04/03/2014
How Can Workforce Optimization Help Improve the Customer Experience? - 04/02/2014
REVE Systems Honored for Excellence in UC - 04/02/2014
Why Channel Partners Love SmartBox - 04/01/2014
Making the Most of Mobile in a Less Than Secure Market - 04/01/2014
How Sangoma is Making the Lync Experience Available for the SMB - 04/01/2014
The Exciting Growth of M2M - 04/01/2014
How the Cloud Can Shrink the Global Enterprise - 04/01/2014
How Unified Office is Optimizing the Virtual Experience - 04/01/2014
Educational Institutions Need Call Accounting - 04/01/2014
Calling Card Apps Improve the Mobile VoIP Experience - 03/31/2014
Your Customers are On Hold - What Do You Want to Tell Them? - 03/31/2014
Are You Ready to Select the Right Hosted Softswitch? - 03/28/2014
Problems with Abusive Calling Requires a Robust Call Accounting Solution - 03/28/2014
Why It's a Good Time for Softswitch - 03/27/2014
Why You Should Consider DaaS with Your Hosted Phone System - 03/27/2014
The New Era of Enterprise Communications: Ready to Embrace Change? - 03/27/2014
How Can Partnership Referrals Help Expand Your VoIP Business? - 03/27/2014
Text Messaging and the Public Record - 03/26/2014
Are You Ready for BYOD? - 03/26/2014
What Does BYOD Have to Do with Sesame Street? - 03/26/2014
Switch - Changing the Colocation Industry - 03/26/2014
ERP and Virtualization: Ready to Empower Your Employees? - 03/26/2014
Leveraging the Right Go-to-Market Strategy for Communications - 03/26/2014
Are You Well Prepared with a Solid Business Continuity Plan? - 03/24/2014
Codero Hosting - Enjoying Growth in a Busy Market - 03/21/2014
ZYCOO Brings VoIP System Solutions to CeBIT - 03/21/2014
Can Safe Communications Happen in a Unified Environment? - 03/21/2014
CradlePoint - Making the Most of Mobility - 03/20/2014
Frustrated with Google Voice XMPP Cancellation? Obihai Can Help - 03/20/2014
Alcatel-Lucent - Taking the Enterprise to a Whole New Level in Communications - 03/20/2014
To Get the Most Out of Your Apps - Should You Go Native? - 03/20/2014
Need More Information Before Making the Move to Real-time Communications? Ingate May Be Your Answer - 03/19/2014
Are You Leveraging the Advantages in M2M? - 03/19/2014
Why Business VoIP Providers Want You to Consider the IP Fax - 03/19/2014
Is Your Script So Rigid You Could Lose a Customer? - 03/19/2014
Building a Sound Menu for the Virtual Office IVR - 03/18/2014
PortaOne - Meeting Demand and Creating Opportunities - 03/17/2014
Why Microsoft Lync is Taking Unified to Universal - 03/17/2014
Taking Advantage of Modern Communications - 03/13/2014
Extending Opportunities for Key Market Players in Unified Communications - 03/13/2014
Surveillance or Communications - It's all IP? - 03/12/2014
What's New for Mobile Collaboration? - 03/12/2014
Are Your Communications Safe? - 03/12/2014
If Your Contact Center Isn't Social, It's Time for a Transformation - 03/11/2014
Quality IVR Solutions Are in Demand - 03/11/2014
The Growth of the Cloud Contact Center and Its Impact on the Customer Experience - 03/11/2014
Sangoma - Bringing Seamless Integration to New Communications - 03/11/2014
How Can a Hosted Contact Center Provider Help You Manage Data? - 03/11/2014
Is Your VoIP Network Protected with Session Border Controllers? - 03/11/2014
If You're Using Telemarketing Software, Lose the Hard Sell - 03/11/2014
How Can You Go Mobile When All Your Functionality is on Your Desk Phone? - 03/10/2014 - Setting the Standard for Quality in Cloud Communications - 03/10/2014
Data Center Power Woes? Check Out What the Experts Say on Capacity Planning - 03/10/2014
Can Companies Really Expect 100 Percent Data Center Power Uptime? - 03/07/2014
Will Mobile VoIP Replace Voice Communications? - 03/07/2014
Access to the Hosted Softswitch Just Got Better - 03/06/2014
AT&T's Proposed Trial to Expand Opportunities for VoIP - 03/06/2014
The Importance of Securing Your VoIP System - 03/06/2014
Why Co-browsing Technology Is a Sound Investment - 03/06/2014
Crafting a Smart Telemarketing Script - 03/05/2014
Younger Generations Demand Video Communication in the Workplace - 03/05/2014
The Rise of the Cloud Contact Center - Demand is Growing - 03/05/2014
Do Security Threats Hurt the Potential for Digital Workstyle Services? - 03/05/2014
Data Center Power Challenges Have Nothing on Virtualization and the User Experience - 03/04/2014
Companies Rejecting Conferencing Equipment Buys in Favor of Cloud-Based Solutions - 03/04/2014
Want to Improve the Customer Experience? Try Texting - 03/04/2014
How IP Phones Help You Go Green - 03/04/2014
Wholesale VoIP is in Demand; Will Mobile VoIP Disrupt the Momentum? - 03/04/2014
REDCOM Innovates the Softswitch to Meet Growing Demand - 03/04/2014
Microsoft's DPM Finds Little Favor with Industry Leaders - 03/04/2014
Power Outages and the Danger that Lurks Behind - 03/04/2014
Which is More Important: the Telemarketing Software or the Smooth Talker? - 03/04/2014
Consider Speech Analytics, Call Recording to Measure Your Agents' Performance - 03/03/2014
With So Many Rules, Are Robocalls Worth It? - 03/03/2014
Do Cloud Communications Make Good Financial Sense? - 03/03/2014
Is Taxation Lacking in Cloud Communications? - 03/03/2014
How Can Enterprise Mobile Solutions Embrace BYOD? - 03/03/2014
NewCloud Networks Adds New Master Agent - 03/03/2014
Why Out of Band Management is in Demand - 02/28/2014
How to Balance Call Recording with PCI Compliance - 02/28/2014
Why VoIP is Still the Best Option for Business Phone Systems - 02/28/2014
Does Your Business Phone System Drop Calls? - 02/28/2014
How to Use Call Center Services to Create a Happy Customer - 02/27/2014
Can Telcos Survive as the Demand for Wholesale VoIP Grows? - 02/27/2014
Software Licensing Comes into Question in Oracle Case - 02/27/2014
Video Killed the Radio Star - Did Mobile VoIP Kill the Telco? - 02/26/2014
How Video is Driving Growth in the UCaaS Market - 02/26/2014
Why Virtual PBX Continues to Gain Traction - 02/26/2014
Why VoIP Call Recording Matters to the Customer Experience - 02/25/2014
You Don't Have to Rip and Replace to Enjoy a Hosted Phone System - 02/25/2014
Do You Blend Customer Service with Analytics? - 02/25/2014
How Can the Softswitch Enable Flexibility at Work? - 02/25/2014
Could Your Smartphone Get Smarter? - 02/25/2014
Should You Consider Reselling Business VoIP? - 02/24/2014
Why Proactive Customer Care Is a Must - 02/24/2014
Is Your Network at Risk in a Changing Environment? - 02/21/2014
Will Virtualization Ease the Drain on Data Center Power? - 02/20/2014
How Allot Communications Helps Enable Digital Workstyle Services - 02/20/2014
How Can You Reduce Data Center Power on the Other Side of the World? - 02/20/2014
Why Network Management Needs to Be Application Aware - 02/20/2014
Tadiran Shares Latest Successes in Enterprise Communications - 02/20/2014
How Can IP Fax Enhance EDM? - 02/20/2014
How Lack of Power Protection Can Fail an Island - 02/20/2014
Ready to Change Your Communications Strategy? Ask a Master Agent - 02/20/2014
Call Accounting Gets a Boost with IM Reporting and Recording from Verba - 02/19/2014
How Co-browsing Technology Improves the E-commerce Experience - 02/19/2014
How Can the Outbound Predictive Dialer Help in the Healthcare Industry? - 02/19/2014
Why Video Is an Integral Part of a Unified Communications Environment - 02/19/2014
Call Recording Can Help Identify Contact Center Weaknesses - 02/19/2014
Is Your iPhone a Threat to the Corporate Network? - 02/19/2014
Contact Center Transformation Relies on Big Data - 02/19/2014
IT Managers Turn to Software-based Technology - 02/19/2014
Are Healthcare Centers Missing the Analytics Opportunity? - 02/19/2014
Analytics Matter in an Omni-Channel World - 02/19/2014
IP Phones: The Cost Effective Way to Sound Professional - 02/18/2014
Nextiva Aims to Disrupt Virtual PBX - 02/18/2014
How the Audience Experience is Forcing a Change in Network Management - 02/17/2014
Video Conferencing - When Will Mass Adoption Arrive? - 02/17/2014
The Future of Communications: WebRTC? - 02/14/2014
Why the Master Agent Makes Sense - 02/14/2014
Why Standardized RCS VoLTE Testing Will Benefit All Parties - 02/13/2014
Microsoft Fills Security Gap for Office 365 Users - 02/13/2014
Are You Aware of These Four Network Threats? - 02/13/2014
Don't Let the Miles Separate Your Love this Valentine's Day - 02/12/2014
Best Practices for Mobile Device Management - 02/12/2014
Why Adherence Matters in Call Center Scheduling - 02/12/2014
How Can Workforce Management Improve Performance? - 02/12/2014
Enterprise Communications for the Employee on the Go - 02/12/2014
The Evolution of the Hosted Phone System - 02/12/2014
Myths of the Virtual Office - 02/12/2014
Should Governments Rule the Softswitch? - 02/11/2014
Creating the Ideal Self-service Experience - 02/11/2014
Should Big Data Determine Your Vocational Future? - 02/11/2014
IP Phones Set for Growth in South African Market - 02/10/2014
Opting for a VoIP Phone Makes Sense for Call Recording - 02/10/2014
4 Methods to Reduce Business Costs with Virtual PBX - 02/10/2014
SMS Marketing on the Rise in South Africa - 02/10/2014
4 Tips for Contact Center Analytics Success - 02/10/2014
Business VoIP Gets Boost in China with Relaxed Regulations - 02/10/2014
Why Quality Voice Isn't Enough to Secure Mobile VoIP Revenue - 02/10/2014
Why Traditional Security Approaches Aren't Enough to Protect Today's Network - 02/07/2014
Hosted Softswitch Opportunity Rich in China - 02/06/2014
As FCC Approves POTS Replacement Trials, Softswitch Availability Gets Closer - 02/06/2014
Next-Gen Communication Services Spread with Global Popularity - 02/05/2014
Workforce Management - to Update or Upgrade? - 02/05/2014
Mobile VoIP Demand Grows, Turnkey Solutions Hold More Appeal - 02/05/2014
Why Yealink's T48G IP Phone Matters for BYOD - 02/05/2014
How Does Preloaded Data Improve Contact Center Analytics? - 02/05/2014
Can Co-browsing Technology Improve the Mobile Retail Experience? - 02/05/2014
Why Visibility Matters in Network Management - 02/05/2014
Government Agencies Better Connected with Tadiran - 02/05/2014
Afraid of Jumping to VoIP? - 02/05/2014
Should Your Content be in the Cloud? - 02/05/2014
How VoIP Enables the Virtual Office - 02/05/2014
Demand for Softswitch Fuels Global Expansion - 02/04/2014
Call Recording Controversy Erupts in India - 02/04/2014
4 Tips to Improve Call Center Scheduling - 02/04/2014
Have a Limited Budget? You Can Still Leverage Video to Your Benefit - 02/04/2014
Before You Launch VoIP Call Recording on Skype, Do Your Homework - 02/04/2014
Why Data Matters to the Contact Center - 02/04/2014
Should Your Hosted Phone System Include a Rental Option? - 02/04/2014
Contact Centers Want to Move to the Cloud - 01/31/2014
What UC Growth Means for Enterprise Communications - 01/31/2014





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