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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Why Should Your Customer Service Software Support Real-Time? - 07/02/2015
Paying Attention to Roles Can Pay Off in Software Licensing for the Datacenter - 07/01/2015
3 Reasons the CEO Should Set the Tone for the Cloud Contact Center - 07/01/2015
Why You Need Workforce Management to Keep Your Good Agents - 07/01/2015
Valuable Tips to Extend the Value of Your Customer Support Software - 07/01/2015
Ditch the 'Do Not Reply' in the Cloud Contact Center - 06/30/2015
Can Customer Service Software Help Turn the Angry Customer Into Happy Advocate? - 06/29/2015
Why Law Firms Should Consider Call Recording as Part of Call Accounting - 06/29/2015
The Cloud Contact Center and the Habitual Complainer: Time for Separation? - 06/29/2015
Choice of Provider Matters in Business VoIP - 06/29/2015
Are You Ready for WebRTC in Your Contact Center? - 06/29/2015
Is Your Virtual PBX Putting You at Risk? - 06/25/2015
Will Microsoft Shift Away from Software Licensing? - 06/24/2015
How to Optimize the Omni-Channel Customer Engagement Experience - 06/23/2015
How the Networked Enterprise Leverages Mobility Through Virtualization - 06/23/2015
Can Nokia Dominate in IP Phones? - 06/23/2015
How Call Center Management Can Fix Broken Customer Relationships - 06/23/2015
Customer Support Software and the Self-Service Demand: Why It's Necessary - 06/23/2015
Why Your Dentist Needs Customer Service Software - 06/23/2015
Do Contact Center Analytics Play Baseball? - 06/22/2015
Microphone Myths to Avoid in Conferencing - 06/22/2015
Can Your Employees Leverage Conferencing from a Huddle Room? - 06/17/2015
Four Tips to a Better Summer Sales Meeting - 06/17/2015
It's Storm Season - Where's Your Power Protection? - 06/17/2015
What Does Real-Time Communications Mean for the Telco? - 06/17/2015
Take Control of Your Data Management to Protect Your Information - 06/17/2015
Take Your Telemarketing Efforts Higher With the Right Team - 06/17/2015
Call Recording: Still an Important Tool in Business Today - 06/16/2015
Call Accounting Firm Sees Value in CEWN Forum - 06/16/2015
Is It Time to Shake Up Your Call Center Scheduling? - 06/15/2015
Trends in Real-Time Communications Demand Progress - 06/15/2015
Why Your Small Business Needs Call Accounting - 06/10/2015
Why the Private Optical Network May Make Sense for Your Web-Scale Networking - 06/09/2015
How Real Time Communications is Changing the Modern Office - 06/09/2015
It's Hurricane Season: Will Your Phone Systems Ensure Business Continuity? - 06/09/2015
Does Call Recording Make Sense for Your Business? - 06/09/2015
Can the 'Family Feel' Drive Employee Engagement? - 06/09/2015
How to Make a Customer Complaint the LAST One - 06/08/2015
Do At-Home Agents Make Sense? - 06/08/2015
Top Reasons Workforce Management Solutions Should Include Speech Analytics - 06/08/2015
Complaints Could Make or Break Your Call Center - 06/08/2015
How Web-Scale Networking Can Leverage SDN for Data Distribution - 06/03/2015
Why Call Recording Matters in Call Accounting - 06/03/2015
Ready to Take Your Outbound Call Center to the Cloud? - 06/03/2015
RCS VoLTE Gets a Boost in South Korea Thanks to Syniverse - 06/02/2015
Five Ways to Boost Pipeline Velocity for Inside Sales Lead Management - 06/02/2015
Afraid of the Cold Call? Don't Be - It Still Works - 06/02/2015
Why Call Center Management Should Care About Social - 06/02/2015
Reasons Call Center Scheduling Should Be Automated - 06/02/2015
5 Ways Workforce Management Can Improve Agent Performance - 06/02/2015
Why Consulting Firms Need Call Accounting - 05/29/2015
Put an End to Customer Disasters with Workforce Management - 05/28/2015
How Tech is Driving the Call Center Market in South Africa - 05/27/2015
Does Your Call Center Management Rely Too Heavily on Technology? - 05/27/2015
Do the Holidays Affect Call Center Scheduling? - 05/26/2015
Advancements in Real Time Communications Improve Healthcare Delivery - 05/26/2015
Ways Video Managed Services are Changing Healthcare - 05/22/2015
Why Workforce Optimization Matters in the Field - 05/21/2015
Phone Systems Can Make or Break Your Mobile Employees - 05/21/2015
Can Home-Based Agents Ease the Call Center Scheduling Process - 05/21/2015
Trends to Boost Workforce Management Investments - 05/20/2015
Reporting in Call Accounting Leads to the Better Customer Experience - 05/20/2015
Why Proper Call Center Management Can Improve Outcomes - 05/19/2015
Why Inside Sales Lead Management Should Focus on the 'Right' Win - 05/19/2015
Why Call Center Software Investments Should Include Mobile Apps - 05/19/2015
Why the Omni-Channel Customer Engagement Experience is a Key Differentiator - 05/18/2015
Why Telemarketing Software is Critical for Regulation Adherence - 05/13/2015
Can Customer Support Software Reverse the Money Pit Trend? - 05/12/2015
How IoT Can Affect Contact Center Analytics - 05/12/2015
Social Media Can Support Your Sales Lead Efforts - 05/12/2015
Getting the Customer is One Thing - Customer Service Software is What Drives Retention - 05/12/2015
Cloud Contact Center Perfectly Positioned to Support Robust Marketing Efforts - 05/12/2015
What Attributes Do You Prefer in Agents for Call Center Scheduling? - 05/11/2015
What Call Center Management Should Consider Before Outsourcing - 05/11/2015
Why You Need Call Accounting with Invoice Management - 05/11/2015
Alliance Enables White Label Opportunities in Social Multimedia Messaging - 05/11/2015
How Real Time Communications Can Improve Your Health - 05/07/2015
Does Sales Success Sometimes Rely on the 'Sales Jerk'? - 05/07/2015
Should You Invest in the Omni-Channel Customer Engagement Experience? - 05/06/2015
How Learning about Ants and Grasshoppers Can Help Inside Sales Lead Management - 05/06/2015
How Do You Separate Good Business VoIP Providers from the Bad? - 05/06/2015
Why Call Accounting is a Must if You Support Mobile - 05/06/2015
Do Phone Systems Help You With the Competitive Advantage? - 05/05/2015
When is the Right Time to Expand Your Contact Center? - 05/04/2015
Can the Home Agent Model Work with Call Center Scheduling? - 05/04/2015
Innovation Continues to Drive Demand for Mobile VoIP - 05/01/2015
Are You Getting the Most Out of Your Call Center Software? - 05/01/2015
Contact Center Training is Critical to Protect the Customer Base - 05/01/2015
Why Phone Systems Matter to the Telecommuter - 05/01/2015
Growth in Speech Analytics Technology Improving Call Accounting - 05/01/2015
Will Cautious Carrier Spending Slow Router and Switch Revenue in 2015? - 04/23/2015
Strong Year in Unified Communications Demand Expected to Help Drive Adoption of Phone Systems - 04/23/2015
Demand for Mobile VoIP Driving Growth in Femtocell Development - 04/21/2015
Push Towards Cloud Drives Demand for Unified Approach to Real Time Communications - 04/21/2015
How Workforce Management Helps the Competitive Advantage - 04/21/2015
Is Your Call Center Software Stuck in the Past? - 04/21/2015
Call Accounting Shouldn't Rely on Outdated Technology - 04/20/2015
Millennials Are Driving Change in the Outbound Call Center - 04/20/2015
Can Gamification Help Improve Call Center Scheduling? - 04/20/2015
Why Call Center Management Should Pay Attention to Memories - 04/20/2015
Why VoIP Monitoring is a Must in Every Environment - 04/15/2015
Is it Time to Replace Old Phone Systems with VoIP? - 04/15/2015
Workforce Management Market Set to Explode - 04/15/2015
Data Management: Easier When Lawmakers Get Out of the Way - 04/15/2015
Outages Happen. Do You Have the Right Power Protection? - 04/14/2015
To Drive the Best Results in Inside Sales Lead Management, You Need to Understand Marketing ROI - 04/14/2015
European Advisers May Need to Adopt Call Recording - 04/14/2015
Call Center Management Excellence Starts with Training - 04/14/2015
Going to a Business VoIP Provider? Do Your Homework - 04/14/2015
Does Your Call Accounting Provider Also Meet Your mHealth Needs? - 04/13/2015
Avoid 'One Size Fits All' Thinking with Real Time Communications - 04/09/2015
Vonage Sets New Standard with Awarded Patents - 04/09/2015
What You Need to Know: Call Recording in a SIP Environment - 04/08/2015
App Adoption in the Corporate Environment Must Support Real-Time Communications - 04/07/2015
Opportunities in Mobile VoIP Are Found in Proven Apps - 04/07/2015
Can Phones Systems Make the Pie Taste That Much Better? - 04/07/2015
Will RPO Vendors Add Value to Workforce Management? - 04/06/2015
Are You Missing These Call Recording Benefits in Your Call Center? - 04/06/2015
Improve Call Accounting with Seamless Call Recording - 04/06/2015
Should Call Center Management Make Social a Priority? - 04/06/2015
Why You Need Quality Call Recording - 04/06/2015
Keeping Real-Time Communications in Check - 04/02/2015
How Call Center Management Can Enable Powerful Self-Service - 04/02/2015
Are You Missing Opportunities in Call Accounting by Excluding Speech Analytics? - 04/02/2015
Why Your Call Center Software Should be Designed with You in Mind - 04/01/2015
Should VoIP Be a Consideration for Your Phone Systems? - 04/01/2015
Is the Customer Experience More Important than the Cost of Workforce Management? - 04/01/2015
Could Automation Help Your Outbound Call Center Succeed? - 04/01/2015
Trends Show Where Mobile VoIP is Most Prevalent - 04/01/2015
Call Center Scheduling Can Be Improved with Focused Hiring - 04/01/2015
Should Your Call Center Services Take a Proactive Approach? - 03/27/2015
Do You Use Call Accounting to Understand Infrastructure Needs? - 03/26/2015
Data Management Needed to Prevent EHR Fraud - 03/26/2015
Can Real-Time Communications and WebRTC Play a Secure Role in Healthcare? - 03/25/2015
The Master Agent: Helping Create a New Trend in Fiber Access - 03/25/2015
Power Protection Needed Even Before the Rain - 03/24/2015
Why it May Be Time to Talk to Business VoIP Providers - 03/24/2015
Why Now is the Time to Adopt the Cloud Contact Center - 03/24/2015
Why Call Center Management Needs UC and Reporting - 03/24/2015
Have You Considered a Step Up in Phone Systems? - 03/24/2015
Data Management: Helping to Drive 'The Medical Home' - 03/24/2015
Is Mobile VoIP Helping to Drive Demand for Network Analytics? - 03/23/2015
Could An Email Outage Cause You to Lose Business? - 03/19/2015
UK Consumers Will Soon Enjoy RCS VoLTE and Wi-Fi Calling - 03/18/2015
Needed Rx: Better Data Management in Healthcare - 03/18/2015
Do Your Plans for Customer Service Software Include the Cloud? - 03/17/2015
Ready to Drive Better Performance in the Contact Center? - 03/17/2015
Lessons of 'March Madness' Keep Sales Efforts in Focus - 03/17/2015
Can Your Customer Support Software Handle the Bad Review? - 03/16/2015
How Split Billing Can Benefit Call Accounting Activities - 03/16/2015
Ready to Maximize Your Lync Investment? - 03/16/2015
Tips for Data Management Best Practices - 03/12/2015
Three Steps to Complete Before WFO Software Implementation - 03/11/2015
Can the Master Agent Keep Pace with Changing Markets? - 03/11/2015
REVE Systems Leverages Bangladesh Location to Promote Access to Mobile VoIP - 03/11/2015
Do You Have the Power Protection to Survive for Days? - 03/11/2015
Steps to Improve Interactions with an Angry Customer - 03/10/2015
How Call Center Scheduling Can Be Used to Improve Customer Care - 03/09/2015
How Call Center Management Can Drive the Ritz-Carlton Experience - 03/09/2015
Comverse ONE Release Supports Fourth Wave of Monetization in Next Generation Digital Services - 03/06/2015
Insight into the Race for Real-Time Communications - 03/05/2015
Intel Sets its Mobile Chip Sights on Chinese Market - 03/05/2015
A Focus on Hiring and Retention Enhances Value of Workforce Optimization Software - 03/04/2015
Tips For Mobile VoIP App Providers & Android - 03/04/2015
4 Tips to Improve Leadership in Call Center Management - 03/04/2015
Yorktel Streamlines Health System's Communications Strategy with Video Managed Services - 03/03/2015
Can Partnerships Improve Customer Service Software? - 03/03/2015
The Changing Customer Experience in the Insurance Industry - 03/03/2015
Happy Employees Should Be the Goal with Call Center Scheduling - 03/03/2015
Why Speech Analytics is Good for Workforce Management - 03/03/2015
If You're Going to Go Social with the Call Center, Do it the Right Way - 02/26/2015
Finding: Happy Employees Deliver Workforce Value - 02/26/2015
How Engagement and Collaboration Drive Value in Workforce Optimization Software - 02/25/2015
How Big Data and Call Accounting Can Help Drive Profitability - 02/25/2015
Why It May Be Time to Consider Mobile VoIP - 02/24/2015
Can Smart Simplicity Help Improve Workforce Management? - 02/23/2015
Tools Offering Deep Insight Improve Call Center Scheduling - 02/23/2015
How Call Center Management Can Drive Effective Change Across the Organization - 02/23/2015
Call Accounting is More Than Just Numbers - 02/20/2015
How to Make Workforce Optimization Software More than Just Another Implementation - 02/19/2015
How Real-Time Communications Could Change the Hospitality Industry for the Better - 02/19/2015
The Hosted Softswitch Designed to Stop Fraud - 02/19/2015
7 Ways the Hosted Contact Center Can Improve the Customer Experience in eCommerce - 02/19/2015
4 Ways to Improve Workforce Management Outcomes - 02/19/2015
3 Tips for Call Center Management to Improve the Customer Experience - 02/19/2015
Making the Right Decisions for the Call Center on Demand - 02/18/2015
Why Call Accounting Efforts Need More than Traditional Call Tracking - 02/18/2015
Could a Quiet Room Improve Call Center Scheduling? - 02/18/2015
Government Agencies Could Pave the Way for Real Time Communications - 02/12/2015
Master Agents: Jump-Starting Expansion into Smart Home Management - 02/12/2015
Do You Have Questions on Call Tracking? - 02/10/2015
Why You Should Share Your Call Accounting Data with HR and Procurement - 02/10/2015
How Best Practices Can Lead to Better Performance in the Hosted Contact Center - 02/10/2015
What Customers Want from the Call Center - 02/10/2015
How to Improve the Customer Experience in Your Outbound Call Center - 02/10/2015
How Workforce Management Can Help Improve FCR - 02/09/2015
Can Gamification Help with Call Center Scheduling? - 02/09/2015
How Call Center Management Can Fight Attrition - 02/09/2015
Technology Innovation Driving Opportunities in Education - 02/09/2015
How Call Center Management Should Use Quality Monitoring - 02/05/2015





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