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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Problem Solving- Don't Leave This Task to Chance on the Frontline - 09/27/2016
Why Failover and Call Forwarding Should Be Your Favorite Features - 09/27/2016
Three Tips for Influencing People Toward Your Desired Outcome - 09/27/2016
Better Department Integration Can Produce Better Bottom Line Results - 09/26/2016
You Must Know These Four Tips to Better Quality Monitoring - 09/26/2016
Caller ID - Why We Wouldn't Want to Live Without It - 09/26/2016
Biles Turns Olympic Gold into Bigger Opportunities - 09/23/2016
Web-Scale Networking Starts with Key APIs - 09/23/2016
How Harry & David Ensures Quality During the Holiday Season - 09/23/2016
How to Ensure Continued Access to Power When the Lights Go Out - 09/23/2016
Disaster Strikes- How to Have Your VoIP Ready - 09/23/2016
Can Your Wholesale VoIP Provider Pass the Test? - 09/20/2016
Before You Trust Workforce Management - Ask for Results - 09/20/2016
Don't Let Activities Stop Efficient Call Center Operation - 09/20/2016
How to Eliminate the On-Site Customer Care Call - 09/20/2016
What You Need to Know About the Mobile Consumer - 09/14/2016
Paving the Way for SD-WAN - Identifying What You Need to Know - 09/14/2016
If You Think You're Ready to Deliver Content, Read This - 09/13/2016
Microsoft Knocks Salesforce Off the Enterprise Cloud Throne - 09/13/2016
Millennials are Switching Banks - Why It's a Good Thing - 09/13/2016
e911 - It's Not Just for Sci-Fi Anymore - 09/13/2016
Why Workforce Management Matters in Healthcare - 09/13/2016
Why Agility Matters in the Software World - 09/13/2016
Learn How to Effectively Compete in a Market Dominated by Skype - 09/12/2016
Don't Let the Success of the Toll-Free Vanity Number Leave You Behind - 09/12/2016
Three New Programming Languages Offer Promise - 09/07/2016
Web-Scale Networking Will Take Mobile TV to Whole New Level - 09/07/2016
As Telcos Struggle to Profitability, Change is a Must - 09/07/2016
The Virtual Office - Not Just for the Small Company - 09/07/2016
If Mobility Isn't Your Strategy, Don't Look for Business VoIP Benefits - 09/07/2016
Customer Centricity - Can You Past the Test? - 09/07/2016
To Attract Millennials, the Ad Just Won't Cut It - 09/07/2016
Five Wholesale VoIP Reseller Tips for Better Margins and Happier Customers - 09/07/2016
Cisco or Microsoft? What to Consider - 09/07/2016
How to Avoid the Awkward Follow-Up Call - 09/07/2016
Why We Should Demand More from Content Delivery Networks - 09/02/2016
Will Call Center Scheduling Change with Rise in Demand for Automation? - 08/31/2016
Selection of Virtual Observer Enables Contact Center to Reach Efficiency Goals - 08/30/2016
Is the End in Sight for Customer Service? - 08/30/2016
Quick Win or Sustainable Success -the Key Workforce Management Question - 08/30/2016
If You're Not Fully Integrated in the Cloud, You're Not Efficient - 08/30/2016
Five Ways to Motivate the Sales Team in Summer - 08/30/2016
Tips to Create the Effortless Customer Experience - 08/29/2016
For True Optimization, Start with the Customer Journey - 08/29/2016
Number Porting - It's Not for the Faint of Heart - 08/29/2016
How to Leverage the Inner Circle for Brand Influence - 08/24/2016
Marketing Campaigns That Made the Olympics Shine - 08/23/2016
Why Your 3rd Party Remote Call Monitoring Needs Speech Analytics - 08/23/2016
Telecom Spending Drives Demand for Call Accounting - 08/23/2016
To Expand Your Market, You May Need to Change Your Position - 08/23/2016
Sangoma Launches New Virtual PBX Offering for SMBs - 08/22/2016
Why Omni-Channel Customer Engagement Must Have Strong Social Element - 08/22/2016
Are Robots Taking Over the Call Center? - 08/22/2016
Why Call Center Management Needs to Pay Attention to Consumer Behavior - 08/22/2016
How to Make Every Telemarketing Call Count - 08/16/2016
Can Virtual Reality Set Your Brand Apart? - 08/16/2016
Can Cable Survive the Success of Netflix? - 08/16/2016
Critically Important Factors for Software Licensing - 08/15/2016
It Pays to Demand a Higher Standard from Communications Providers - 08/15/2016
Why Integration and User Behaviors Are Top of Mind in Successful UC Environments - 08/15/2016
Tips to Improve Call Center Operations with Performance Management - 08/15/2016
Three Tips for Building a Winning Customer Care Team - 08/15/2016
Are You Listening to Your Customers? - 08/15/2016
Technology Key Component of Customer Service Success - 08/15/2016
How to Avoid Losing Your Future Best Customer - 08/10/2016
How Business VoIP Gives Insights into Data - 08/10/2016
Don't Forget Contact Centers - Agents are Customers Too - 08/08/2016
Cloud Benefits Extend Well Beyond Cost Savings - 08/08/2016
Act Puts Pressure on Federal Agencies to Comply with Software Licensing Rules - 08/08/2016
How the Huddle Room Can Make Conferencing Fun - 08/08/2016
Don't Let IM Leave Your Organization Open to HIPAA Fines - 08/08/2016
When Building Call Center Support, It's All About the Culture - 08/08/2016
Why Patients Need to Become Consumers in Healthcare - 08/08/2016
What Walmart Has in Common with Call Center Scheduling - 08/08/2016
Technology and Farming - You'll be Surprised at the Connection - 07/29/2016
Enterprise Cloud Growth Set to Leave the Hesitant Behind - 07/27/2016
The Client Didn't Tell You What They Expected - So It's Your Fault You Failed - 07/27/2016
SIP Trunking Challenges Don't Have to Derail Real-Time Communications - 07/27/2016
Software Licensing Leads to Better Returns on Software Investments - 07/26/2016
Google Data Centers Use AI to Cut Energy Usage - 07/26/2016
Should Call Accounting Take Facebook Messenger into Consideration? - 07/25/2016
Call Center Scheduling Focused on Professionals, Not Mindless Drones - 07/25/2016
Workforce Management Market Expected to See Strong Growth - 07/25/2016
Five Roles Call Center Management Should Create to Drive Better Outcomes - 07/25/2016
Changes Coming as Companies Drive Growth in the Enterprise Cloud - 07/21/2016
Take Your Workforce Management to the Next Level with Workforce Optimization - 07/20/2016
Tips to Ensure DIDs Generate Traffic - 07/19/2016
Will SDN Be Your Golden Ticket? - 07/19/2016
The Best Way to Lose a Customer to the Competition - 07/19/2016
How to Get Ready for Windows 10 Pay as You Go Offerings - 07/18/2016
Growth in Enterprise Cloud Adoption Creating Significant Market Opportunities - 07/18/2016
Four Key Tips for Selecting a Conferencing Solution - 07/18/2016
Make this One Thing a Priority in Decisions to Drive Organizational Success - 07/18/2016
Why You Shouldn't Avoid Business VoIP - 07/18/2016
The Massive Amount of Data to be Generated by 2020 Will Blow Your Mind - 07/14/2016
Avoid Shadow IT with Proper Software Licensing - 07/14/2016
Why Changing the Standard of Quality is Critical to Succeeding in Customer Service - 07/14/2016
Use Technology to Turn Buyers into Loyal Brand Advocates - 07/13/2016
How Automation Can Improve Sales Outcomes - 07/13/2016
Why Your Workforce Management Strategy Needs to be Future Proof - 07/13/2016
Why Coaching Has to be SMART - 07/12/2016
No Integration Between Sales and Support Could Leave You Doomed to Fail - 07/12/2016
Automation Driving Demand for Highly-Skilled Jobs in the Call Center - 07/12/2016
Call Center Management Doesn't Have to Look too Far to the Future to See Key Progress - 07/12/2016
6 Ways to Improve Web-Scale Networking Today - 07/08/2016
Why You Need Customer Support Software in B2B Relationships - 07/08/2016
How Cloud Computing Can Help Wow Customers - 07/07/2016
UK Vote to Leave the EU Could Alter Leadership in Data Center Markets - 07/07/2016
Master Agent Makes Selling Best-Fit Solutions a No-Brainer - 07/07/2016
Money, Money, Money: 7 Ways to Better Customer Experiences in Banking - 07/06/2016
Government Call Centers: Better Scheduling Might Help Avoid Mistakes - 07/06/2016
Canceled Appointments Putting Sales Quotas Out of Reach - 07/06/2016
Supporting the Multi-Lingual Customer Base is Critical Today - 07/06/2016
4 Easy Ways to Drive Customer Experience - 07/06/2016
Quality of Service Demands Set the Stage for OTT Dominance - 06/30/2016
Standard Training Won't Cut it When it Comes to Protecting Your Funds - 06/29/2016
Master Agent Partners Offered Market Differentiation to Drive Sales - 06/29/2016
Apple to Defend Technology Against Potential Patent Troll - 06/29/2016
Paying a Ransom for Your Data Not Likely in the Budget - 06/28/2016
VoIP Monitoring for 9-1-1 Continuity Keeps Consumers Safe - 06/28/2016
3 Ways You Can Avoid Sending Your Customers to the Competition - 06/28/2016
How Call Accounting Helps You Avoid Being in the 20 Percent - 06/28/2016
Why Even Restaurants Need an Omnichannel Approach - 06/28/2016
Big Data - It's Either Valuable Consumer Information or Noise on the Server - 06/28/2016
Demand for Seamless Cloud Driving Opportunities for CloudGenix SD-WAN - 06/23/2016
M&As Pace in Tech Set for Acceleration - 06/23/2016
M&As Pace Tech Set for Acceleration - 06/23/2016
How to Drive Recurring Revenue in Software Licensing that Draws Investor Attention - 06/22/2016
Realize Your Competitive Advantage Beyond Multiple Channels of Engagement - 06/22/2016
Get Schooled: Bad Audio Limits More Than Just Sound - 06/22/2016
Never Leave Cold Calling Up to the Newbies - 06/22/2016
If Efficiency Isn't the Name of Your Game, You Just Might Lose - 06/21/2016
Dump Your Customer Service Department to Drive Success - 06/21/2016
Why Killing the Spreadsheet is Key to Improving Visibility - 06/21/2016
UC Expansion in Europe to Drive Demand for Call Accounting - 06/21/2016
What to Expect in the Classroom of Tomorrow - 06/20/2016
Map Out Migration Challenges to Avoid VoIP Deployment Disaster - 06/17/2016
How Customer Support Software is More Than Just a Cost - 06/17/2016
Why Relationships are Critical in B2B - 06/16/2016
Danger: Audio Assumptions Can Leave Conferencing Participants Silent - 06/16/2016
How SD-WAN Can Streamline the Enterprise - 06/16/2016
Choice Means it's Time to Kick Proprietary Systems to the Curb - 06/15/2016
Choose Your Next Gen CDN Wisely - 06/15/2016
A New Training Regimen for the NFL Has a Twist - 06/14/2016
New Internet Users Still Popping Up - Driving More Growth Outside of US - 06/14/2016
For the Best Customer Service Experience, Forget Price - 06/14/2016
WebRTC May Be the Cost Reduction Channel You've Been Waiting For - 06/14/2016
What You Need to Make the Most of Every Call - 06/14/2016
Ransomware Finds its Way into School District Network - 06/13/2016
The Fax Still Lives - But It's Getting a New Vehicle - 06/10/2016
Make a Mark in Your Industry - Get Involved Where it Counts - 06/10/2016
Web-Scale Networking Sees DCI as Key Innovation Opportunity - 06/09/2016
Consumers Prefer Privacy Over Content - Why Telcos May Not Be Able to Deliver - 06/07/2016
Human Error to Blame in Majority of Security Breaches - 06/07/2016
You Won't Believe the Root Cause of Most Network Vulnerabilities - 06/07/2016
Warning: Jailbreaking a Mobile Device Can Make the Whole Network Vulnerable - 06/07/2016
If You Think Training Alone Will Protect Your Network, Think Again - 06/03/2016
Scaling in the Data Center Matters - 06/03/2016
If You're Ready to Port Numbers, You've Got These Items in Check - 06/02/2016
MSPs Will Have to Do This to Establish a Competitive Advantage - 06/02/2016
Google Project Loon Balloons MayAnswer to Lack of Service in Goa, India - 06/02/2016
Video Customer Care: Not Your Grandpa's Contact Center - 06/02/2016
Speech Analytics - It's Not Just for Your Smartphone - 06/02/2016
Millennials Driving Change in the Workplace: We All Stand to Benefit - 06/02/2016
Agent Performance: Why Cultural Change is a Must - 06/01/2016
The Pace of Customer Interactions is Changing - Don't Get Left Behind - 06/01/2016
Blurred Lines Driving a Better Customer Experience - 06/01/2016
Stop Making Decisions with Old Information: Productivity Requires Real-Time - 06/01/2016
Cloud Communications on Strong Path for Growth - 06/01/2016
Microsoft and Akamai - Leveraging the Best of Both Worlds for Azure CDN - 05/25/2016
The Millennials Are Coming: Now Taking Bets on the Size of the Dent - 05/25/2016
Small Companies at Higher Risk for Security Threats when Vendors Take Advantage - 05/25/2016
Cloud IT Still Eluding the Typical Enterprise - 05/24/2016
Even With Mounting Threats, Some UK Businesses Still Falling Short on Cyber Security - 05/24/2016
Moroccan Gamers Shut Out of Competition Due to VoIP Ban - 05/24/2016
GoDaddy Working on Deal to Offer Business VoIP - 05/24/2016
University of Central Florida Learns How to Improve Application Deployment - 05/24/2016
U.S. Federal Agencies Frustrated with FedRAMP - 05/24/2016
Don't Drive Customers Away - Use Speech Analytics to Build the Business - 05/24/2016
Virtualization Has Plateaued While China Proves Viable Threat to Market Dominance - 05/19/2016
To Escape Human Error, US Military Seeks to Embrace Technology Automation - 05/19/2016
There's an App for That - How You Can Be the One to Provide It - 05/18/2016
Goodbye Polycom, Hello True Communications Collaboration - 05/18/2016
Don't Ignore These Tips When Selecting a New Phone System - 05/18/2016
Driving Success with a Little Insight and a Little Basketball - 05/17/2016
How Technology Helps Create Seamless Experience for the Remote Team - 05/17/2016
Why You Shouldn't Always Take a Call on the Beach - 05/12/2016
i3 is Merging with OVCC: Visual Communications Opportunities Extended to the Enterprise - 05/10/2016
Microsoft's Azure Keeps Innovation a Top Priority in Open Networking - 05/10/2016
You Won't Believe What Your Local Library Can Do with Technology - 05/10/2016
Pay Attention to the Right Areas of Performance, or Lose the Game - 05/10/2016
Call Center A.I. Set to Improve the Customer Experience - 05/10/2016
Microsoft's Graph API Gives Developers the Gift of Ease - 05/09/2016
Email Migration to the AWS Cloud Likely to Soar in 2016 - 05/06/2016
Victorian Health Services Still Use Traditional Fax - But Not for Long - 05/06/2016
Changes to CenturyLink Relationship Force Customers to Take Another Look - 05/06/2016
Microsoft's Graph API Gives Developers the Give of Ease - 05/06/2016
Twitter is Ready to Help Improve Your Connections So You'll Stick Around - 05/06/2016
5 Things You Can Learn From Your Competition - 05/05/2016
Recordings in the Cloud Lack On-Premise Integration - Until Now - 05/05/2016

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