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Susan J. Campbell Info


TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Articles

Connected Cars Offer a New Realm in Real-Time Communications - 07/28/2015
Will Do-Not-Disturb Technology Render Telemarketing Software Useless? - 07/28/2015
Educational Institutions Benefit from Call Accounting Best Practices - 07/28/2015
How iOS and Google Play Help You with Call Recording - 07/28/2015
Can You Improve Workforce Management With One Little Word? - 07/28/2015
Is Call Center Management Missing Opportunities for Access to Improved Resources? - 07/28/2015
Will Regulation Attempts Hurt VoIP Business Provider Opportunities? - 07/28/2015
High Growth Areas in Real Time Communications Worth a Look - 07/24/2015
Why Should You Outsource? Call Center Scheduling Won't Be Your Responsibility - 07/24/2015
Data Management Improving to Prevent Medicare Fraud - 07/24/2015
Four Ways to Improve Your Workforce Optimization Investment - 07/23/2015
Can Telemarketing Software Help You Develop a Predictable Cadence to Sales? - 07/23/2015
Business VoIP Providers See New Opportunities in Denver - 07/23/2015
Can Telemarketing Software Improve the Value of Your CRM? - 07/22/2015
Getting the Most Out of Your Workforce Management Investment - 07/21/2015
3 Steps Call Center Management Can Make to Improve Outcomes - 07/21/2015
Does Call Center Scheduling Care About the Human Element? - 07/20/2015
Startup Leverages WebRTC for Video Chat App - 07/17/2015
Can An Employer Inspire a Healthier You? - 07/17/2015
What's That Rash? Use Your Smartphone To Show Your MD - 07/17/2015
How Compliant Are Your Office 365 Data Practices? - 07/17/2015
Intel, HP Alliance Drives Better Application Deployment to Support Innovation - 07/16/2015
Does Data Drive the Hiring For Inside Sales Lead Management? - 07/16/2015
Are Government Agencies Ready for Data Management? - 07/16/2015
Advancements in WebRTC Create Opportunities for Expanded RTC - 07/15/2015
For Sales Success, Let Reps Do What They Do Best - 07/14/2015
What Is Call Recording? - 07/13/2015
Top Reasons the Legal System Needs Call Recording - 07/09/2015
Do You and Your Doctor 'Facebook'? - 07/09/2015
Want Success with Inside Sales? Change Your Attitude - 07/09/2015
'Fiber at Home' Could Mean a Higher Price When It's Time to Sell - 07/08/2015
How Can VoIP Help You Improve the Customer Experience? - 07/07/2015
Do Government Agencies Need to Adhere to Information Laws for Call Accounting? - 07/07/2015
Can Your BYOD Policy Evolve to Support Real-Time Communications? - 07/07/2015
Call Recording: 5 Year Archive a Must for European Financial Services - 07/07/2015
VA Revamps Call Center to Improve Service for Veterans - 07/07/2015
Can Real-Time Communications Save Print Media? - 07/06/2015
Why Should Your Customer Service Software Support Real-Time? - 07/02/2015
Paying Attention to Roles Can Pay Off in Software Licensing for the Datacenter - 07/01/2015
3 Reasons the CEO Should Set the Tone for the Cloud Contact Center - 07/01/2015
Why You Need Workforce Management to Keep Your Good Agents - 07/01/2015
Valuable Tips to Extend the Value of Your Customer Support Software - 07/01/2015
Ditch the 'Do Not Reply' in the Cloud Contact Center - 06/30/2015
Can Customer Service Software Help Turn the Angry Customer Into Happy Advocate? - 06/29/2015
Why Law Firms Should Consider Call Recording as Part of Call Accounting - 06/29/2015
The Cloud Contact Center and the Habitual Complainer: Time for Separation? - 06/29/2015
Choice of Provider Matters in Business VoIP - 06/29/2015
Are You Ready for WebRTC in Your Contact Center? - 06/29/2015
Is Your Virtual PBX Putting You at Risk? - 06/25/2015
Will Microsoft Shift Away from Software Licensing? - 06/24/2015
How to Optimize the Omni-Channel Customer Engagement Experience - 06/23/2015
How the Networked Enterprise Leverages Mobility Through Virtualization - 06/23/2015
Can Nokia Dominate in IP Phones? - 06/23/2015
How Call Center Management Can Fix Broken Customer Relationships - 06/23/2015
Customer Support Software and the Self-Service Demand: Why It's Necessary - 06/23/2015
Why Your Dentist Needs Customer Service Software - 06/23/2015
Do Contact Center Analytics Play Baseball? - 06/22/2015
Microphone Myths to Avoid in Conferencing - 06/22/2015
Can Your Employees Leverage Conferencing from a Huddle Room? - 06/17/2015
Four Tips to a Better Summer Sales Meeting - 06/17/2015
It's Storm Season - Where's Your Power Protection? - 06/17/2015
What Does Real-Time Communications Mean for the Telco? - 06/17/2015
Take Control of Your Data Management to Protect Your Information - 06/17/2015
Take Your Telemarketing Efforts Higher With the Right Team - 06/17/2015
Call Recording: Still an Important Tool in Business Today - 06/16/2015
Call Accounting Firm Sees Value in CEWN Forum - 06/16/2015
Is It Time to Shake Up Your Call Center Scheduling? - 06/15/2015
Trends in Real-Time Communications Demand Progress - 06/15/2015
Why Your Small Business Needs Call Accounting - 06/10/2015
Why the Private Optical Network May Make Sense for Your Web-Scale Networking - 06/09/2015
How Real Time Communications is Changing the Modern Office - 06/09/2015
It's Hurricane Season: Will Your Phone Systems Ensure Business Continuity? - 06/09/2015
Does Call Recording Make Sense for Your Business? - 06/09/2015
Can the 'Family Feel' Drive Employee Engagement? - 06/09/2015
How to Make a Customer Complaint the LAST One - 06/08/2015
Do At-Home Agents Make Sense? - 06/08/2015
Top Reasons Workforce Management Solutions Should Include Speech Analytics - 06/08/2015
Complaints Could Make or Break Your Call Center - 06/08/2015
How Web-Scale Networking Can Leverage SDN for Data Distribution - 06/03/2015
Why Call Recording Matters in Call Accounting - 06/03/2015
Ready to Take Your Outbound Call Center to the Cloud? - 06/03/2015
RCS VoLTE Gets a Boost in South Korea Thanks to Syniverse - 06/02/2015
Five Ways to Boost Pipeline Velocity for Inside Sales Lead Management - 06/02/2015
Afraid of the Cold Call? Don't Be - It Still Works - 06/02/2015
Why Call Center Management Should Care About Social - 06/02/2015
Reasons Call Center Scheduling Should Be Automated - 06/02/2015
5 Ways Workforce Management Can Improve Agent Performance - 06/02/2015
Why Consulting Firms Need Call Accounting - 05/29/2015
Put an End to Customer Disasters with Workforce Management - 05/28/2015
How Tech is Driving the Call Center Market in South Africa - 05/27/2015
Does Your Call Center Management Rely Too Heavily on Technology? - 05/27/2015
Do the Holidays Affect Call Center Scheduling? - 05/26/2015
Advancements in Real Time Communications Improve Healthcare Delivery - 05/26/2015
Ways Video Managed Services are Changing Healthcare - 05/22/2015
Why Workforce Optimization Matters in the Field - 05/21/2015
Phone Systems Can Make or Break Your Mobile Employees - 05/21/2015
Can Home-Based Agents Ease the Call Center Scheduling Process - 05/21/2015
Trends to Boost Workforce Management Investments - 05/20/2015
Reporting in Call Accounting Leads to the Better Customer Experience - 05/20/2015
Why Proper Call Center Management Can Improve Outcomes - 05/19/2015
Why Inside Sales Lead Management Should Focus on the 'Right' Win - 05/19/2015
Why Call Center Software Investments Should Include Mobile Apps - 05/19/2015
Why the Omni-Channel Customer Engagement Experience is a Key Differentiator - 05/18/2015
Why Telemarketing Software is Critical for Regulation Adherence - 05/13/2015
Can Customer Support Software Reverse the Money Pit Trend? - 05/12/2015
How IoT Can Affect Contact Center Analytics - 05/12/2015
Social Media Can Support Your Sales Lead Efforts - 05/12/2015
Getting the Customer is One Thing - Customer Service Software is What Drives Retention - 05/12/2015
Cloud Contact Center Perfectly Positioned to Support Robust Marketing Efforts - 05/12/2015
What Attributes Do You Prefer in Agents for Call Center Scheduling? - 05/11/2015
What Call Center Management Should Consider Before Outsourcing - 05/11/2015
Why You Need Call Accounting with Invoice Management - 05/11/2015
Alliance Enables White Label Opportunities in Social Multimedia Messaging - 05/11/2015
How Real Time Communications Can Improve Your Health - 05/07/2015
Does Sales Success Sometimes Rely on the 'Sales Jerk'? - 05/07/2015
Should You Invest in the Omni-Channel Customer Engagement Experience? - 05/06/2015
How Learning about Ants and Grasshoppers Can Help Inside Sales Lead Management - 05/06/2015
How Do You Separate Good Business VoIP Providers from the Bad? - 05/06/2015
Why Call Accounting is a Must if You Support Mobile - 05/06/2015
Do Phone Systems Help You With the Competitive Advantage? - 05/05/2015
When is the Right Time to Expand Your Contact Center? - 05/04/2015
Can the Home Agent Model Work with Call Center Scheduling? - 05/04/2015
Innovation Continues to Drive Demand for Mobile VoIP - 05/01/2015
Are You Getting the Most Out of Your Call Center Software? - 05/01/2015
Contact Center Training is Critical to Protect the Customer Base - 05/01/2015
Why Phone Systems Matter to the Telecommuter - 05/01/2015
Growth in Speech Analytics Technology Improving Call Accounting - 05/01/2015
Will Cautious Carrier Spending Slow Router and Switch Revenue in 2015? - 04/23/2015
Strong Year in Unified Communications Demand Expected to Help Drive Adoption of Phone Systems - 04/23/2015
Demand for Mobile VoIP Driving Growth in Femtocell Development - 04/21/2015
Push Towards Cloud Drives Demand for Unified Approach to Real Time Communications - 04/21/2015
How Workforce Management Helps the Competitive Advantage - 04/21/2015
Is Your Call Center Software Stuck in the Past? - 04/21/2015
Call Accounting Shouldn't Rely on Outdated Technology - 04/20/2015
Millennials Are Driving Change in the Outbound Call Center - 04/20/2015
Can Gamification Help Improve Call Center Scheduling? - 04/20/2015
Why Call Center Management Should Pay Attention to Memories - 04/20/2015
Why VoIP Monitoring is a Must in Every Environment - 04/15/2015
Is it Time to Replace Old Phone Systems with VoIP? - 04/15/2015
Workforce Management Market Set to Explode - 04/15/2015
Data Management: Easier When Lawmakers Get Out of the Way - 04/15/2015
Outages Happen. Do You Have the Right Power Protection? - 04/14/2015
To Drive the Best Results in Inside Sales Lead Management, You Need to Understand Marketing ROI - 04/14/2015
European Advisers May Need to Adopt Call Recording - 04/14/2015
Call Center Management Excellence Starts with Training - 04/14/2015
Going to a Business VoIP Provider? Do Your Homework - 04/14/2015
Does Your Call Accounting Provider Also Meet Your mHealth Needs? - 04/13/2015
Avoid 'One Size Fits All' Thinking with Real Time Communications - 04/09/2015
Vonage Sets New Standard with Awarded Patents - 04/09/2015
What You Need to Know: Call Recording in a SIP Environment - 04/08/2015
App Adoption in the Corporate Environment Must Support Real-Time Communications - 04/07/2015
Opportunities in Mobile VoIP Are Found in Proven Apps - 04/07/2015
Can Phones Systems Make the Pie Taste That Much Better? - 04/07/2015
Will RPO Vendors Add Value to Workforce Management? - 04/06/2015
Are You Missing These Call Recording Benefits in Your Call Center? - 04/06/2015
Improve Call Accounting with Seamless Call Recording - 04/06/2015
Should Call Center Management Make Social a Priority? - 04/06/2015
Why You Need Quality Call Recording - 04/06/2015
Keeping Real-Time Communications in Check - 04/02/2015
How Call Center Management Can Enable Powerful Self-Service - 04/02/2015
Are You Missing Opportunities in Call Accounting by Excluding Speech Analytics? - 04/02/2015
Why Your Call Center Software Should be Designed with You in Mind - 04/01/2015
Should VoIP Be a Consideration for Your Phone Systems? - 04/01/2015
Is the Customer Experience More Important than the Cost of Workforce Management? - 04/01/2015
Could Automation Help Your Outbound Call Center Succeed? - 04/01/2015
Trends Show Where Mobile VoIP is Most Prevalent - 04/01/2015
Call Center Scheduling Can Be Improved with Focused Hiring - 04/01/2015
Should Your Call Center Services Take a Proactive Approach? - 03/27/2015
Do You Use Call Accounting to Understand Infrastructure Needs? - 03/26/2015
Data Management Needed to Prevent EHR Fraud - 03/26/2015
Can Real-Time Communications and WebRTC Play a Secure Role in Healthcare? - 03/25/2015
The Master Agent: Helping Create a New Trend in Fiber Access - 03/25/2015
Power Protection Needed Even Before the Rain - 03/24/2015
Why it May Be Time to Talk to Business VoIP Providers - 03/24/2015
Why Now is the Time to Adopt the Cloud Contact Center - 03/24/2015
Why Call Center Management Needs UC and Reporting - 03/24/2015
Have You Considered a Step Up in Phone Systems? - 03/24/2015
Data Management: Helping to Drive 'The Medical Home' - 03/24/2015
Is Mobile VoIP Helping to Drive Demand for Network Analytics? - 03/23/2015
Could An Email Outage Cause You to Lose Business? - 03/19/2015
UK Consumers Will Soon Enjoy RCS VoLTE and Wi-Fi Calling - 03/18/2015
Needed Rx: Better Data Management in Healthcare - 03/18/2015
Do Your Plans for Customer Service Software Include the Cloud? - 03/17/2015
Ready to Drive Better Performance in the Contact Center? - 03/17/2015
Lessons of 'March Madness' Keep Sales Efforts in Focus - 03/17/2015
Can Your Customer Support Software Handle the Bad Review? - 03/16/2015
How Split Billing Can Benefit Call Accounting Activities - 03/16/2015
Ready to Maximize Your Lync Investment? - 03/16/2015
Tips for Data Management Best Practices - 03/12/2015
Three Steps to Complete Before WFO Software Implementation - 03/11/2015
Can the Master Agent Keep Pace with Changing Markets? - 03/11/2015
REVE Systems Leverages Bangladesh Location to Promote Access to Mobile VoIP - 03/11/2015
Do You Have the Power Protection to Survive for Days? - 03/11/2015
Steps to Improve Interactions with an Angry Customer - 03/10/2015
How Call Center Scheduling Can Be Used to Improve Customer Care - 03/09/2015
How Call Center Management Can Drive the Ritz-Carlton Experience - 03/09/2015
Comverse ONE Release Supports Fourth Wave of Monetization in Next Generation Digital Services - 03/06/2015
Insight into the Race for Real-Time Communications - 03/05/2015
Intel Sets its Mobile Chip Sights on Chinese Market - 03/05/2015
A Focus on Hiring and Retention Enhances Value of Workforce Optimization Software - 03/04/2015

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