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Internet Telephony's Agent: January 12, 2010 eNewsLetter
January 12, 2010

Master Agent TBI: Business Booming Thanks to Recession

By Erin Harrison, Senior Editor

In a down economy, most businesses go through a period of reduced labor, cost-cutting and ultimately have to do more with less, while others are able to actually perform better. Master agent Telecom Brokerage (News - Alert) Inc. is an example of the latter.



 
A major boon for the company is a recent channel marketing partnership with ADTRAN Inc. According to company officials, the agreement will help promote TBI’s multicarrier portfolio of connectivity solutions to ADTRAN’s (News - Alert) 2,000-plus value-added resellers and gear to TBI’s more than 1,000 subagents. In a recent interview with TBI Senior Vice President Ken Mercer, he reflected on 2009 and predicted how the company will advance in the new year. Our exchange follows:
 
TMCnet: How did your company perform this year? How close did you come to meeting your goals as you entered 2009?
 
KM: TBI exceeded its goals for 2009. Business is exceptional.
 
Q: What major product, services and partnership agreements did your company announce?
 
KM: Major products sold were MPLS WAN and integrated access T-1 service. There are a lot more big Ethernet requests. We partnered with ADTRAN to co-market and sell the Netvanta 7100.
 
TMCnet: At the start of 2009, the economy slowed to a deep recession. How did that affect your company’s performance? More specifically, what affect did it have on demand for your goods and services, if any?
 
KM:  Our demand went up. People are willing to look at solutions, and they are more willing to changes providers for fewer saving. Our business has been booming due to the recession.
 
TMCnet: Talk to us about the major news item – whether it was a new product, an acquisition or something else – in your market segment this year?
 
KM: Our partnership with ADTRAN is a recent hot topic. Having the blessing of one of the largest CPE providers to provide unbiased multiple carrier quotes is a huge honor for us.
 
TMCnet: With signs that the economy is pulling out of the recession, what are you expecting in 2010?
 
KM: More business from more companies having budgets to make there networks and service more efficient. More agents entering the arena wanting a revenue stream they are completely in control of.

Erin Harrison is a senior editor with TMCnet, primarily covering telecom expense management, politics and technology and Web 2.0. She serves as senior editor for TMC's (News - Alert) print publications, including "Internet Telephony", "Customer Interaction Solutions", "Unified Communications" and "NGN" magazines. Erin also oversees production of TMCnet's weekly iPhone (News - Alert) e-Newsletter. To read more of Erin's articles, please visit her columnist page.

Edited by Erin Harrison

(source: http://www.tmcnet.com/channels/master-agent/articles/72460-master-agent-tbi-business-booming-thanks-recession.htm)








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