OrecX Enhances Open Source VoIP Call Recording

Chicago-based OrecX, a company providing source voice recording applications, today revealed it has made two significant advancements to its Oreka Total Recorder (TR) software product. Each of the new innovations extends and enhances value to the fast-growing call recording field.

 

The first modernization made to the Oreka TR is the Application Programming Interface (API). With the new Oreka TR API, software companies can enhance their solutions and increase their customer base by integrating Oreka TR advanced functionality directly with their applications.

 

OrecX also added a Speech Analytics capability to the Oreka TR. This enables customers to make Oreka TR speech analytics ready for most commercially available speech analytics engines, thereby increasing overall ability to process call data and discover hidden value.

 

As a companion product for OrecX’s free Oreka GPL open source call recorder, Oreka TR creates significant value by organizing and cataloging phone calls over a standard SIP-based VoIP interface. Users can store and retrieve calls according to timestamp, duration, direction, as well as by remote or local party, among other features.

 

To access calls, users just need Internet Explorer or Mozilla Firefox Web browser with playback possible using a standard media player.

 

“Our goal at OrecX is to improve the call recording experience by lowering cost, improving functionality, and enabling channels to customize solutions to meet the needs of commercial and public sector users,” said Steven Kaiser, co-founder of OrecX.

 

“The two product capabilities announced today will take our open source technologies to a new level of utility and expand the addressable marketplace for our channels,” Kaiser further explained.

 

The Oreka TR open API lets OrecX’s channel organizations to efficiently and effectively create advanced call recording solutions. The language-independent API is based on standard HTTP and XML that can be easily called by any programming language, without the need for a dedicated client-side software library.

 

“Designing an API which is not bound to a particular process or system was the primary development goal,” Kaiser added. “Oreka’s Open API ease-of-use maximizes the situations where it can be used to benefit customers as well as our partners.”

 

With Speech Analytics, call center operations are improved by classifying audio files. In addition, the solution can be used to create business intelligence and to confirm regulatory compliance.

 

“We’ve made Oreka TR analytics-ready so organizations can choose the analytics solution that best fits their need and budget,” said Bruno Haas, OrecX co-founder and chief technical officer. “Our goal is to continue making call center-grade recording affordable for everyone. The advantages of open source lie in increased flexibility, lower cost and better value for the customer.”

 

Running on the Linux operating system in addition to Windows (versions 2000 or later), Oreka TR supports any VoIP platform and does not impact telephony infrastructure, no matter how many users employ the system. The product also supports SIP, Cisco Skinny, H.323, MGCP, Nortel (News - Alert) UNISTIM, Avaya VoIP, IAX2, and RTP protocols, and handle G.711, G.729A, iLBC and GSM6.10 codecs.

 

OrecX prides itself in offering affordable open source VoIP recording solutions often run $1,000-$4,000 per user. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on sourceforge.net (www.oreka.org). More than 27,000 users have downloaded the open source version of Oreka has received accolades from Linux World, Unified Communications Magazine, and VON Magazine (News - Alert).