Customer Interaction Solutions Magazine Honors inContact Platform

By Jai C.S., TMCnet Contributor

inContact, a provider of on-demand contact center software and contact center agent optimization tools, has revealed that Technology Marketing Corporation’s (TMC (News - Alert)) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982, has honored inContact’s cloud-based contact center platform with the 2010 Product of the Year Award.

“Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and inContact has earned its place with this distinguished honor. inContact was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The inContact platform has demonstrated excellence as well as provided compelling ROI for the companies that use it,” Rich Tehrani (News - Alert), chief executive officer at TMC, said in a statement.

With a rich history of innovation in the cloud-based call center market, inContact has been offering combined call center infrastructure, workforce optimization and network connectivity solutions helping its customers to create profitable customer experiences. Recently TMC had reported inContact’s announcement on the addition of Bassam Salem as senior vice president, Professional Services, and Neeraj Sen as vice president of Research and Development.

The award-winning inContact cloud-based platform includes ACD, IVR, Customer Feedback and Workforce Optimization solutions that enable contact centers of all sizes to enhance the quality and reduce the cost of delivering outstanding service to their customers.

In connection to the 2010 Product of the year award, Jim Tanner, executive vice president, Product and Strategy at inContact said that his team is extremely excited to be recognized for the company’s recent achievements with such a prestigious award.

“We made significant innovation on our platform in 2010 – it was an incredible year for our company and our customers – and there’s more to come in 2011,” Tanner added.

TMC is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event.

In related inContact news, the company announced that a leading direct response marketing company selected the inContact platform to enhance profitability and improve the overall customer experience in its contact center.

Want to learn more about the latest in communications & technology? Then be sure to attend ITEXPO East 2011, taking place Feb 2-4, 2011, in Miami. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

(source: http://call-center-services.tmcnet.com/topics/call-center-services/articles/140755-customer-interaction-solutions-magazine-honors-incontact-platform.htm)