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inContact Adds Key Players to Drive Professional Services and Worldwide Development

inContact Adds Key Players to Drive Professional Services and Worldwide Development

March 26, 2010
By Susan J. Campbell, TMCnet Contributing Editor

inContact, a provider of hosted, on-demand call center software and call center agent optimization tools, has announced the addition of Bassam Salem as Senior Vice President, Professional Services, and Neeraj Sen as Vice President Research and Development.


With more than 20 years in the Software-as-a-Service (SaaS (News - Alert)) and software industry, Salem has worked for such companies as Siebel Systems, IBM Global Services and Philips Electronics. Most recently, Salem was the Senior Director, Worldwide Client Services Operations at Omniture (News - Alert).

In this previous position, Salem established the company’s first implementation consulting organization as a profit center and drove this division to achieve world-class profitability targets. Salem then went on to establish the company’s first consolidated client services operations organization designed to support 500 people worldwide.

In his position with inContact, Salem will guide the professional services team and set the organization’s customer support and revenue generation strategies.

Sen brings to inContact extensive software experience, that includes leadership engineering positions with Kronos (News - Alert), Newmarket International, IBM and GTE Internetworking.

His most recent position as vice president at Zinnov, LLC provided an opportunity for him to oversee the complete lifecycle of new product development. In his positions, Sen earned a reputation for delivering quality, robust products on schedule and on budget. In his new position with inContact, Sen will oversee the worldwide reach and development teams at inContact.

'With cloud-based solutions for the call center market poised for rapid growth, inContact has an incredible market opportunity before it,' said Paul Jarman, inContact CEO, in a statement.

'Bassam and Neeraj will help us continue to leverage our leading cloud-based call center solutions in the marketplace by growing the inContact professional services strategy, and driving research and development. Both men bring remarkable talent to our company.'

inContact delivers its hosted call center software platform to more than 650 call centers throughout the world. The company is unique in its offering as it combines a powerful connectivity backbone with a world-class hosted call center platform.

In other inContact news, the company announced earlier this month that it has a new customer in ConAgra. They found they couldn’t achieve their targets with their national outsourcing provider. After considering their options, company officials say, they decided to “develop an employee-based virtual workforce supported by an on-demand” product.

Also this month, inContact released its financial results for fourth quarter and year ended December 31, 2009. The company is likely in high spirits as revenue reports showed an increase of 31 percent as the software segment totaled $7.9 million in the quarter end, up from $6.0 million in the same period in 2008. For the year end, revenue was reported at $29.1 million, an increase of 46 percent from $20.0 million in 2008.


Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard



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