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MARKETS » NFV Pandemic Tech News
March 04, 2009
ASK Installs Zultys IP-PBX Phone SystemBy Brendan B. Read, Senior Contributing Editor ASK Staffing, a Georgia staff firm, has replaced an outdated Avaya (News - Alert) Partner phone system with a Zultys MX30 media exchange VoIP phone system installed by value-added reseller Alliant DataTel. The work was done as part of an office relocation.
The new system has proven easy to manage, says Michael Dukes, ASK Staffing’s VP of Operations. The firm can now make changes to the phones, add, edit and delete users without waiting on a tech to arrive on site, which saves money.
The Zultys (News - Alert) phone also has new features such as instant messaging that have enabled employees to stay in touch via presence. A unified management dashboard lets Dukes know, through looking at the presence icons, when anyone on his team is speaking with a client or engaged in a meeting. The system simultaneously manages both the data network and our voice communications.
Zultys’ IP PBX (News - Alert) systems offer an all-in-one turnkey system with pre-loaded software that does not require additional or external servers. It supports PC, Mac, and Linux equipment. Alliant DataTel provides telecommunication and computer networking integration services to small/medium sized companies.
“The voice-over-IP project came off exactly like Alliant promised,” says Dukes. “We have increased the response time to our customers and improved the efficiency of our employees with this great new technology. We will realize our nominal initial investment in three to four months. As a matter of fact, with being able to assist our clients more efficiently we are already expanding and adding more employees. The PSTN voice quality on a Cbeyond (News - Alert) PRI is excellent and we could not be happier with our decision in selecting Zultys and Alliant.”
The ASK executive had special praise for Michael Kirchhoff, Alliant’s Senior Convergence (News - Alert) Engineer. He installed the office’s category 5e cabling, network switches and the MX30 in a couple of days, held training sessions before the go-live, and was there throughout the deployment.
“Michael was available to us when we needed assistance and has been very helpful in answering questions, allowing me to learn the various features,” said Dukes.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page. Edited by Michael Dinan (source: http://ip-pbx.tmcnet.com/topics/ip-pbx/articles/51695-ask-installs-zultys-ip-pbx-phone-system.htm) |
